FW: Réf. : RE: Réf. : RE: Réf. : [otrs] notification
I kindly need help on this issue, please
advise.
From: Mamakwa M. Sefiri
Sent: 05 October 2006 11:11 AM
To: 'User
questions and discussions about OTRS.org'
Subject: FW: Réf. : RE: Réf. : RE:
Réf. : [otrs] notification
Still need help regarding this issue. This
is what I have put in Coinfig.pm regarding the notes
$Self-{'Ticket::Frontend::NoteTypes'}
= {
'note-external' = '1',
'note-internal' = '0',
'note-report' = '0',
};
$Self-{DefaultNoteTypes} = {
'note-internal' = 1,
'note-external' = 1,
'note-report' = 1,
};
From: Mamakwa M. Sefiri
Sent: 03 October 2006 02:00 PM
To: User
questions and discussions about OTRS.org
Subject: RE: Réf. : RE: Réf. : RE:
Réf. : [otrs] notification
Yes, all the customer emails are their
customerID
From:
[EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]
Sent: 03 October 2006 01:52 PM
To: User
questions and discussions about OTRS.org
Subject: Réf. : RE: Réf. : RE:
Réf. : [otrs] notification
Definitively : external
Have your customers a email adress in the system ?
[EMAIL PROTECTED]
a écrit : -
Pour : User questions and discussions about OTRS.org
otrs@otrs.org
De : Mamakwa M. Sefiri
[EMAIL PROTECTED]
Envoyé par : [EMAIL PROTECTED]
Date : 03/10/2006 12:33PM
Objet : RE: Réf. : RE: Réf. : [otrs] notification
When I close a ticket I choose the CLOSE link and put in the
solution/comment in the note-text field. The default note-type is
note-internal. I tested now using note-external and it still does not send
notifications to customers.
Should the note-type be external or internal for customers to get
notifications?
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED]
Sent: 03 October 2006 12:05 PM
To: User questions and discussions about OTRS.org
Subject: Réf. : RE: Réf. : [otrs]
notification
Do they
receive a mail when you use 'Compose an answer' ?
If Yes,
did youchoose External Note when closing the ticket ?
[EMAIL PROTECTED] a écrit : -
Pour :
User questions and
discussions about OTRS.org otrs@otrs.org
De : Mamakwa M.
Sefiri [EMAIL PROTECTED]
Envoyé par : [EMAIL PROTECTED]
Date : 03/10/2006 12:02PM
Objet : RE: Réf. : [otrs] notification
I
have trying both options but still customers don?t get mails. How long will it
take to send an email?
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]
Sent: 03 October 2006 10:38 AM
To: User questions and discussions about OTRS.org
Subject: Réf. : [otrs]
notification
Yes,
it's possible.
You have
to check in theadmin module at Ticket::Frontend::NoteTypes
or modify
the config.pm file adding the followings :
$Self-{DefaultNoteTypes} = {
'note-internal' = 1,
'note-external' = 1,
'note-report' = 1,
};
After
that, when you close a ticketthe customer will receive a mail or not
[EMAIL PROTECTED] a écrit : -
Pour :
User questions and discussions about OTRS.org
otrs@otrs.org
De : Mamakwa M. Sefiri [EMAIL PROTECTED]
Envoyé par : [EMAIL PROTECTED]
Date : 03/10/2006 09:15AM
Objet : [otrs] notification
Good day
I am trying
to activate notifications to customer, need the system to send notifications to
customers when their calls have been closed.
I have read
the manual no genericagent but it is not clear to me.
Please advice
Mamakwa
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Réf. : FW: Réf. : RE: Réf. : RE: Réf. : [otrs] notification
Well, I am not an OTRS expert but I made some investigations ans I discover that the followings :$Self-{'Ticket::Frontend::NoteTypes'} = { 'note-external' = '1', 'note-internal' = '0', 'note-report' = '0', }; is not in my config.pm file but in the ZZZAuto.pm file that is in otrs\Kernel\Config\Files. So I invite you to use the Admin web page to modify this parameter rather than modifying the config.pmHere is the direct link, just modify otrsserver by your server name :http://otrsserver/otrs/index.pl?Action="">[EMAIL PROTECTED] a écrit : -Pour : "User questions and discussions about OTRS.org" otrs@otrs.orgDe : "Mamakwa M. Sefiri" [EMAIL PROTECTED]Envoyé par : [EMAIL PROTECTED]Date : 06/10/2006 08:42AMObjet : FW: Réf. : RE: Réf. : RE: Réf. : [otrs] notificationI kindly need help on this issue, please advise. From: Mamakwa M. Sefiri Sent: 05 October 2006 11:11 AM To: ' User questions and discussions about OTRS.org ' Subject: FW: Réf. : RE: Réf. : RE: Réf. : [otrs] notification Still need help regarding this issue. This is what I have put in Coinfig.pm regarding the notes $Self-{'Ticket::Frontend::NoteTypes'} = { 'note-external' = '1', 'note-internal' = '0', 'note-report' = '0', }; $Self-{DefaultNoteTypes} = { 'note-internal' = 1, 'note-external' = 1, 'note-report' = 1, }; From: Mamakwa M. Sefiri Sent: 03 October 2006 02:00 PM To: User questions and discussions about OTRS.org Subject: RE: Réf. : RE: Réf. : RE: Réf. : [otrs] notification Yes, all the customer emails are their customerID From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Sent: 03 October 2006 01:52 PM To: User questions and discussions about OTRS.org Subject: Réf. : RE: Réf. : RE: Réf. : [otrs] notification Definitively : external Have your customers a email adress in the system ? [EMAIL PROTECTED] a écrit : - Pour : " User questions and discussions about OTRS.org " otrs@otrs.org De : " Mamakwa M. Sefiri " [EMAIL PROTECTED] Envoyé par : [EMAIL PROTECTED] Date : 03/10/2006 12:33PM Objet : RE: Réf. : RE: Réf. : [otrs] notification When I close a ticket I choose the CLOSE link and put in the solution/comment in the note-text field. The default note-type is note-internal. I tested now using note-external and it still does not send notifications to customers. Should the note-type be external or internal for customers to get notifications? From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Sent: 03 October 2006 12:05 PM To: User questions and discussions about OTRS.org Subject: Réf. : RE: Réf. : [otrs] notification Do they receive a mail when you use 'Compose an answer' ? If Yes, did youchoose External Note when closing the ticket ? [EMAIL PROTECTED] a écrit : - Pour : " User questions and discussions about OTRS.org " otrs@otrs.org De : " Mamakwa M. Sefiri " [EMAIL PROTECTED] Envoyé par : [EMAIL PROTECTED] Date : 03/10/2006 12:02PM Objet : RE: Réf. : [otrs] notification I have trying both options but still customers don?t get mails. How long will it take to send an email? From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Sent: 03 October 2006 10:38 AM To: User questions and discussions about OTRS.org Subject: Réf. : [otrs] notification Yes, it's possible. You have to check in theadmin module at Ticket::Frontend::NoteTypes or modify the config.pm file adding the followings : $Self-{DefaultNoteTypes} = { 'note-internal' = 1, 'note-external' = 1, 'note-report' = 1, }; After that, when you close a ticketthe customer will receive a mail or not [EMAIL PROTECTED] a écrit : - Pour : " User questions and discussions about OTRS.org " otrs@otrs.org De : " Mamakwa M. Sefiri " [EMAIL PROTECTED] Envoyé par : [EMAIL PROTECTED] Date : 03/10/2006 09:15AM Objet : [otrs] notification Good dayI am trying to activate notifications to customer, need the system to send notifications to customers when their calls have been closed. I have read the manual no genericagent but it is not clear to me. Please advice Mamakwa ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/ ___OTRS mailing list: otrs - Webpage: http://otrs.org/Archive: http://lists.otrs.org/pipermail/otrsTo unsubscribe:
[otrs] Generic Agent DB interface missing objects
Hi list, Config: otrs 2.04, mysql 4.1, perl 5.8 apache 2, mod perl 2. We are using 2 different otrs systems that cannot be linked directely or megered because of some really interesting organisational internal issues However the need occurs (surprise, surprise !!) that we need to forward some tickets form one otrs (A) to the other otrs (B). The idea is to move the tickets to a queue on otrs A and than have an Generic agent to automatically forward the tickets every 10 minutes or so to otrs B. I did setup this quite nicely and it seems to work half way through as I can see in the log here Logfile extract: Use module (Kernel::Modules::AgentTicketForward) for Ticket (200610051010741/346812). That a ticket get selected and the module gets called. Unluckely enough I get this message: Software error: Got no ParamObject at /opt/otrs//Kernel/Modules/AgentTicketForward.pm line 46. For help, please send mail to the webmaster ([EMAIL PROTECTED]), giving this error message and the time and date of the error. So I have a twofold question: 1) is this the way to tackle the problem of linking the two otrs systems together or is there an easier way ? 2) why is the module AgentTicketForward missing the paramObject (I defined the params in the DB interace i.e. to emailadress) ? How can I pass the paramObject ? Is this a bug in otrs ? Do I have to write a special module to forward the emails with teh Generic agent? I can imagine that you guys are quite busy with the release of 2.1 (thanks for that we will migrate quite soonish) but I would be really grateful for any help on this. TIA Paul Rhein ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
[otrs] Attachment display on queue view
Dear All, What do I have to edit in a template file to get the attachments of a customer ticket to display on the queue view. This would be extremely handy for us as there are some queues that literally only require someone to print the attachment received and close the ticket. If anyone has done this, please let me know. Kind Regards, David Hathiramani IT Manager Any opinions expressed in this email are those of the individual and not necessarily the Company. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you are not the intended recipient, be advised that you have received this email in error and that any use is strictly prohibited. Please address any enquiries regarding this notice to:- [EMAIL PROTECTED] This footnote also confirms that this email message has been swept by MailMarshal for the presence of computer viruses. Eden Brown Ltd, 222 Bishopsgate, London EC2M 4QDTel: +44 (0)20 7 422 7300http://www.edenbrown.com This email was scanned by Postini, the leading provider in Managed Email Security. If you have received this email and/or have any questions you can contact the Grove Group on +44 (0) 870 224 0432 or visit our website www.groveis.com ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
[otrs] New Features in OTRS 2.1
Hi , I just have a few questions regarding the new features in OTRS 2.1 : - Where do you set the Role/Permission to Ticket Supervisor etc ? This is a great addition by the way! We need Supervisors to be able to assign sets of tickets/queues to certain agents etc. - In the Stats module , how do you specify the report to be mailed to someone on a regular basis ? - Still in Stats module , can you specify By Agent somewhere , or is this an added feature? - With the Ticket Watcher option , is it possible to maybe incorporate fields like Agent or Queue , in other words , can you use Ticket Watcher to monitor a certain agent or a certain Queue ? - Also , and this is probably more directed towards the commercial side , can you incorporate something like a Global Ticket feature , where if there is a global issue (like downtime on web servers etc) , it can be linked to certain tickets automatically falling under that category? I know these are a lot of questions , but would appreciate any input/answers at the earliest conveniance. Thanks in advance and congrats on a great release! Daniel Theron ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] Software error
On 10/6/06, Daniel Vesely [EMAIL PROTECTED] wrote: after upgrade from 2.0.4 to 2.1.1 when i try to view ticket i got: Can't load link backend module Kernel::System::LinkObject::FAQ! at ../..//Kernel/System/LinkObject.pm line 149. but there is FAQ.pm any idea? Did you update your database schema? Bryan ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] empty answer performance slow
Sorry for the delay, but I tried everything and almost rejected OTRS because my bosses don't want that problem of waiting long time to answer tickets.But trying some things... I put the OTRS server in the DMZ of our net and the problem was resolved. Now we´re testing it, and hope soon start to use it.Hope this help some one.___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs-de] Need ArticleTypeID in 2.1.1
Hallo,
ich kann das Ticket schließen, wenn ich es für Bulk Action auswähle und
dort den Status auf geschlossen setze.
Die DB habe ich noch mal verglichen, die ist jetzt auf dem neuesten Stand.
Aus meiner Config mal die relevanten Teile:
ZZZAAuto.pm:$Self-{'Ticket::Frontend::AgentTicketClose'}-{'Permission'}
= 'close';
ZZZAAuto.pm:$Self-{'Ticket::Frontend::AgentTicketClose'}-{'RequiredLock'}
= '1';
ZZZAAuto.pm:$Self-{'Ticket::Frontend::AgentTicketClose'}-{'Owner'} = '0';
ZZZAAuto.pm:$Self-{'Ticket::Frontend::AgentTicketClose'}-{'Responsible'}
= '0';
ZZZAAuto.pm:$Self-{'Ticket::Frontend::AgentTicketClose'}-{'State'} = '1';
ZZZAAuto.pm:$Self-{'Ticket::Frontend::AgentTicketClose'}-{'StateType'}
= [
ZZZAAuto.pm:$Self-{'Ticket::Frontend::AgentTicketClose'}-{'StateDefault'}
= 'closed successful';
ZZZAAuto.pm:$Self-{'Ticket::Frontend::AgentTicketClose'}-{'Note'} = '1';
ZZZAAuto.pm:$Self-{'Ticket::Frontend::AgentTicketClose'}-{'Subject'} =
'$Text{Close}';
ZZZAAuto.pm:$Self-{'Ticket::Frontend::AgentTicketClose'}-{'Body'} = '';
ZZZAAuto.pm:$Self-{'Ticket::Frontend::AgentTicketClose'}-{'ArticleTypeDefault'}
= 'note-internal';
ZZZAAuto.pm:$Self-{'Ticket::Frontend::AgentTicketClose'}-{'ArticleTypes'}
= {
ZZZAAuto.pm:$Self-{'Ticket::Frontend::AgentTicketClose'}-{'Title'} = '0';
ZZZAAuto.pm:$Self-{'Ticket::Frontend::AgentTicketClose'}-{'TicketFreeText'}
= {
ZZZAAuto.pm:$Self-{'Ticket::Frontend::AgentTicketClose'}-{'TicketFreeTime'}
= {
ZZZAAuto.pm:$Self-{'Ticket::Frontend::AgentTicketClose'}-{'ArticleFreeText'}
= {
ZZZAAuto.pm:$Self-{'Ticket::Frontend::AgentTicketClose'}-{'HistoryType'}
= 'AddNote';
ZZZAAuto.pm:$Self-{'Ticket::Frontend::AgentTicketClose'}-{'HistoryComment'}
= '%%Close';
ZZZAuto.pm:$Self-{'Ticket::Frontend::AgentTicketClose'}-{'Body'} = ' ';
Grüße
Christoph
Christoph Kaulich wrote:
Liegt das auch an der DB? Ich würde jetzt aber sagen, das die in Ordnung
ist. Ich versuche ein ticket zu schließen und bekomme
ERROR: OTRS-CGI-10 Perl: 5.8.7 OS: linux Time: Thu Oct 5 16:19:02 2006
Message: Need ArticleTypeID!
Traceback (32757):
Module: Kernel::System::Ticket::Article::ArticleCreate (v1.122) Line: 84
Module: Kernel::Modules::AgentTicketClose::Run (v1.17) Line: 367
Module: Kernel::System::Web::InterfaceAgent::Run (v1.14) Line: 666
Module:
ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler
(v) Line: 47
Module: (eval) (v1.81) Line: 203
Module: ModPerl::RegistryCooker::run (v1.81) Line: 203
Module: ModPerl::RegistryCooker::default_handler (v1.81) Line: 169
Module: ModPerl::Registry::handler (v1.99) Line: 30
In der Tabelle article gibt es für das ticket eine article_type_id und
die ist 1.
Grüße
Christoph
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Re: [otrs-de] Anhang wird von otrs verändert
Christof Thalhofer schrieb: Hallo und guten Tag, Es hat sich erledigt, nach Update auf OTRS 2.1 ist der Fehler weg. Alles Gute Christof Thalhofer ___ OTRS Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: http://lists.otrs.org/pipermail/otrs-de/ Listenabo verwalten: http://lists.otrs.org/cgi-bin/listinfo/otrs-de/ Support oder Consulting fuer Ihr OTRS System? = http://www.otrs.com/
Re: [otrs-de] Need ArticleTypeID in 2.1.1
In meinem Schließen Fenster fehlt die Auswahl zum Notiztyp, ich vermute das ist der Fehler, nur wie bekomme ich die wieder? Grüße Christoph Christoph Kaulich wrote: signature.asc Description: OpenPGP digital signature ___ OTRS Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: http://lists.otrs.org/pipermail/otrs-de/ Listenabo verwalten: http://lists.otrs.org/cgi-bin/listinfo/otrs-de/ Support oder Consulting fuer Ihr OTRS System? = http://www.otrs.com/
[otrs-de] OTRS 2.1.1 Fehler bei Queue Ansicht
Sorry, DB Update war natürlich : cat /opt/otrs/scripts/DBUpdate-to-2.1.mysql.sql | mysql -p -f -u otrs otrs -Ursprüngliche Nachricht- Von: Schulze, Michael Gesendet: Freitag, 6. Oktober 2006 11:35 An: 'User questions and discussions about OTRS.org in German' Betreff: OTRS 2.1.1 Fehler bei Queue Ansicht Hallo. Nach Update auf 2.1.1 kommt bei der Queue Ansicht der Fehler : Can't use an undefined value as an ARRAY reference at /opt/otrs//Kernel/Modules/AgentTicketQueue.pm line 584. Im Linux Log steht : Oct 6 11:27:19 saptux OTRS-CGI-10[6992]: [Error][Kernel::System::Ticket::IndexAccelerator::RuntimeDB::TicketAcceleratorIndex][Line:147]: You have an error in your SQL syntax. Check the manual that corresponds to your MySQL server version for the right syntax to use near ') AND st.queue_id = sq.id AND sq.group_id IN ( 2, 6, 11, 3,, SQL: 'SELECT st.queue_id, sq.name, min(st.create_time_unix), count(*) FROM ticket st, queue sq WHERE st.ticket_state_id IN ( 1, 4, 6, 7, 8 ) AND st.ticket_lock_id IN ( ) AND st.queue_id = sq.id AND sq.group_id IN ( 2, 6, 11, 3, 15, 1, 4, 10, 5, 18, 20, 21, 22, 23, 24, 25, 26, 11, 1 ) GROUP BY st.queue_id,sq.name ORDER BY sq.name' DB Update über : cat /opt/otrs/scripts/database/initial_insert.sql | mysql -p -f -u otrs otrs ist gelaufen. Status-View läuft einwandfrei. Eine Idee ? Grüsse, Michael ___ OTRS Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: http://lists.otrs.org/pipermail/otrs-de/ Listenabo verwalten: http://lists.otrs.org/cgi-bin/listinfo/otrs-de/ Support oder Consulting fuer Ihr OTRS System? = http://www.otrs.com/
Re: [otrs-de] OTRS 2.1.1 Fehler bei Queue Ansicht
Hallo, On Fri, Oct 06, 2006 at 11:35:01AM +0200, Schulze, Michael wrote: Nach Update auf 2.1.1 kommt bei der Queue Ansicht der Fehler : Can't use an undefined value as an ARRAY reference at /opt/otrs//Kernel/Modules/AgentTicketQueue.pm line 584. Gehe mal bitte ins Verzeichnis ~otrs/Kernel/Config/Files und lösche alle Dateien mit der Endung .pm, jedoch _nicht_ die ZZZAuto.pm. Sag dann mal bitte Bescheid, ob es geholfen hat. Gruß Henning -- Henning Oschwald ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 1862 769 http://www.otrs.com/ :: Communication with success! pgpV2tAogJnCd.pgp Description: PGP signature ___ OTRS Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: http://lists.otrs.org/pipermail/otrs-de/ Listenabo verwalten: http://lists.otrs.org/cgi-bin/listinfo/otrs-de/ Support oder Consulting fuer Ihr OTRS System? = http://www.otrs.com/
[otrs-de] Anlage bei FAQ
Hallo zusammen, Erst einmal ein dickes Lob für das neue OTRS 2.1.1 - weiter so! Update ist ohne Fehlermeldung durchgelaufen. Insbesondere die Geschwindigkeitsverbesserung ist deutlich spürbar :-) Habe nur 2 kleinere Probleme: FAQ 1.0.5 hat sich auch ohne Fehlermeldung installieren lassen. Leider wird aber bei Artikel eine eventuelle Anlage nicht mitgespeichert - weder bei der Neuanlage noch bei der Änderung. Muss man da etwas umkonfigurieren? Fehlermeldung kommt keine... Haben auch den Kalender 1.4.3 installiert. Seitdem wird unterhalb der Menübuttons das nächste Event mit allen HTML-Tags angezeigt... Danke Stefan * Stadt Bamberg Amt für Datenverarbeitung Stefan Saule Maximiliansplatz 3 D - 96047 Bamberg Postfach 110 323, 96031 Bamberg * ___ OTRS Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: http://lists.otrs.org/pipermail/otrs-de/ Listenabo verwalten: http://lists.otrs.org/cgi-bin/listinfo/otrs-de/ Support oder Consulting fuer Ihr OTRS System? = http://www.otrs.com/
[otrs-de] OTRS hosten
Hallo, wir möchten OTRS als TicketSystem einsetzen und suchen nun nach einer Firma, die uns das ganze hostet. Ich freue mich über jedes seriöses Angebot. Danke. Nico --No virus found in this outgoing message.Checked by AVG Free Edition.Version: 7.1.407 / Virus Database: 268.13.0/464 - Release Date: 05.10.2006 ___ OTRS Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: http://lists.otrs.org/pipermail/otrs-de/ Listenabo verwalten: http://lists.otrs.org/cgi-bin/listinfo/otrs-de/ Support oder Consulting fuer Ihr OTRS System? = http://www.otrs.com/
