RE: [otrs] Re: unable to send e-mail

[pri pri]

is it in the sysconfig??
can you please tell me what i should do??




From:"LQ Marshall" [EMAIL PROTECTED]Reply-To:"User questions and discussions about OTRS.org" otrs@otrs.orgTo:"'User questions and discussions about OTRS.org'" otrs@otrs.orgSubject:RE: [otrs] Re: unable to send e-mailDate:Mon, 9 Jul 2007 09:55:00 -0400Did you tell OTRS that is needs to authenticate the SMTP session? From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On BehalfOf pri pri Sent: Monday, July 09, 2007 9:43 AM To: otrs@otrs.org Subject: Re: [otrs] Re: unable to send e-mail thanks for ur reply. i just checked the relay restrictions. we haveallowed relay to all 
those who successfully authenticate. buti am stillgetting this error  From:Adriano Amaral [EMAIL PROTECTED] Reply-To:"User questions and discussions about OTRS.org"otrs@otrs.org To:"User questions and discussions about OTRS.org"otrs@otrs.org Subject:Re: [otrs] Re: unable to send e-mail Date:Fri, 29 Jun 2007 08:19:13 -0400 Check your relay rules on the SBS2K3. By default the smtpaccept no relays  Adriano  pri pri a icrit: we are using windows small business server 2003
   From:/Shawn Beasley [EMAIL PROTECTED]/   Reply-To:/"User questions and discussions aboutOTRS.org"   otrs@otrs.org/   To:/otrs@otrs.org/   Subject:/[otrs] Re: unable to send e-mail/   Date:/Fri, 29 Jun 2007 13:58:16 +0200/   pri pri schrieb:   hi all,   i have just installed otrs in our system. i 
amable to receive   e-mails but when i tried to send e-mails i amgetting this error: hi  *Plain Text Attachment* [ Scan and Save toComputer   http://in.f941.mail.yahoo.com/ym/ShowLetter?box=InboxMsgId=1695_16657532_194657_1534_603_0_1010_1378_4143721938bodyPart=2YY=19370y5beta=yesy5beta=yesorder=downsort=datepos=0view=ahead=bVScan=1Idx=0 ]   
   Error: Can't use /usr/sbin/sendmail -i -f: Badfile descriptor!  Comment: Please contact the admin.   Bug Report:   Traceback: ERROR: OTRS-CGI-10 Perl: 5.8.8 OS:MSWin32 Time: Fri Jun   29   12:19:09 2007  Message: Can't use /usr/sbin/sendmail -i -f: Badfile descriptor!  Traceback (596):  
 Module: Kernel::System::Email::Sendmail::Send(v1.17) Line: 85   Module: Kernel::System::Email::Send(v1.20.2.1) Line: 475   Module:Kernel::System::Ticket::Article::ArticleSend   (v1.128.2.4)   Line: 1567   Module:Kernel::Modules::AgentTicketForward::SendEmail   (v1.16.2.1)   Line: 577   
Module:Kernel::Modules::AgentTicketForward::Run (v1.16.2.1)   Line:   83   Module:Kernel::System::Web::InterfaceAgent::Run (v1.17.2.1)   Line:   671   Module:   ModPerl::ROOT::ModPerl::Registry::C_3a_ClientApps_OTRS_otrs_bin_cgi_2dbin_index_2epl::handler (v) Line: 47   Module: (eval) (v1.81) Line: 203  
 Module: ModPerl::RegistryCooker::run (v1.81)Line: 203   Module:ModPerl::RegistryCooker::default_handler (v1.81) Line:   169   Module: ModPerl::Registry::handler (v1.99)Line: 30   i changed the host to our e-mail server in thesendmail module in   defaults.pm   
   the host was mail.example.com . i changed ittoour e-mail ip. but   i m still having problems sending e-mails  can somebody help?  thank you      Catch the complete World Cup coverage with MSN  
 http://g.msn.com/8HMBENIN/2743??PS=47575   ___   OTRS mailing list: otrs - Webpage:http://otrs.org/   Archive: http://lists.otrs.org/pipermail/otrs   To unsubscribe:http://lists.otrs.org/cgi-bin/listinfo/otrs   Support or consulting for your OTRS system?  
 = http://www.otrs.com/  Are you using a windows server or linux?  --Shawn  ___   OTRS mailing list: otrs - Webpage: http://otrs.org/   Archive: http://lists.otrs.org/pipermail/otrs   To unsubscribe:http://lists.otrs.org/cgi-bin/listinfo/otrs   Support or consulting for your OTRS system?   = 
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Re: [otrs] default e-mail address

[pri pri]

hi there
i read the documentation. but i am still having trouble configuring sending and receiving e-mails.
can somebody tell the exact settings for receiving and sending e-mails. cause everytime i seem to miss out on something.we are using otrs on windows sbs 2003 with exchange server 2003. 
if possible please tell me the exact settings
thank you




From:Stefan Bedorf [EMAIL PROTECTED]Reply-To:"User questions and discussions about OTRS.org" otrs@otrs.orgTo:"User questions and discussions about OTRS.org" otrs@otrs.orgSubject:Re: [otrs] default e-mail addressDate:Fri, 06 Jul 2007 18:05:19 +0200Hello Pri Pri.This list is open for your questions and as you can see, people arewilling to help.Since you are new with OTRS though, may I suggest reading the OTRSdocumentation first.At http://doc.otrs.org you can find a list of admin manuals for allrecent OTRS versions. Just select the one for the version you haveinstalled (choose 'en' for english).These documents guide you through installing 
and configuring the OTRSsystem and will certainly make your life easier.If you still have questions afterwards, please feel free to post them here.Kind RegardsStefan Bedorfpri pri schrieb:  hi all  i am just getting used to the otrs system. when i compose from the  system the sender's address is [EMAIL PROTECTED] mailto:[EMAIL PROTECTED].  how can i change this?  we are running otrs on windows sbs 2003  thank you  Catch the complete World Cup coverage with MSN  http://g.msn.com/8HMAENIN/2743??PS=47575
   ___  OTRS mailing list: otrs - Webpage: http://otrs.org/  Archive: http://lists.otrs.org/pipermail/otrs  To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs  Support or consulting for your OTRS system?  = http://www.otrs.com/___OTRS mailing list: otrs - Webpage: http://otrs.org/Archive: http://lists.otrs.org/pipermail/otrsTo unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrsSupport or consulting for your OTRS system?= http://www.otrs.com/Real Estate classifieds on MSN - for free. www.yello.in 

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FW: [otrs] Text/plain vs text/HTML

[Arnold, Andrew]

Hi, any ideas abou this please peoples.
 
Ta



From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Arnold, Andrew
Sent: 11 June 2007 14:26
To: User questions and discussions about OTRS.org
Subject: [otrs] Text/plain vs text/HTML


O/S WinXP Pro
OTRS Version: OTRS 2.1.2 http://otrs.org/ 
 
I recently changed the format of all e-mails sent by OTRS to HTML
instead of Plain e-mail. This worked fine but I now want to change this
back but cannot remember where to make this change, can someone please
let me know where this is.
 
Thanks 
 
Andrew Arnold
 
This message is confidential and may be legally privileged or otherwise
protected from disclosure.  If you are not the intended recipient,
please telephone or email the sender and delete this message and any
attachment from your system; you must not copy or disclose the contents
of this message or any attachment to any other person.

Copyright in documents created by or on behalf of this firm remains
vested in the firm, and we assert our moral rights, unless the terms of
our relevant client's engagement provide otherwise.

HammondsDirect is regulated in the United Kingdom by the Law Society.
The partners in the firm are either solicitors or registered foreign
lawyers and a list of their names and professional qualifications can be
inspected at Pennine House, Well Street, Bradford, BD1 5NU.

This e-mail has been scanned for all viruses on behalf of HammondsDirect
by Integralis e:scan.

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This message is confidential and may be legally privileged or otherwise 
protected from disclosure.  If you are not the intended recipient, please 
telephone or email the sender and delete this message and any attachment from 
your system; you must not copy or disclose the contents of this message or any 
attachment to any other person.

Copyright in documents created by or on behalf of this firm remains vested in 
the firm, and we assert our moral rights, unless the terms of our relevant 
client's engagement provide otherwise.

HammondsDirect is regulated in the United Kingdom by the Law Society. The 
partners in the firm are either solicitors or registered foreign lawyers and a 
list of their names and professional qualifications can be inspected at Pennine 
House, Well Street, Bradford, BD1 5NU.

This e-mail has been scanned for all viruses on behalf of HammondsDirect by 
Integralis e:scan.

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[otrs] httpd.exe runs twice

[Emily Flynn]

Hi,

 

I was just wondering why the process httpd.exe always seems to run twice?
One instance is taking up 100MB and the other is taking up 85MB.

 

Thanks

 

Kind Regards,

 

Emily 

 

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Re: [otrs] httpd.exe runs twice

[Nils Breunese (Lemonbit)]

Emily Flynn wrote:

I was just wondering why the process httpd.exe always seems to run  
twice?  One instance is taking up 100MB and the other is taking up  
85MB.


We don't run Apache on Windows, but on Linux you typically see even  
more httpd processes. Nothing strange about that. Using multiple  
processes Apache can handle multiple requests simultaneously.


Nils Breunese.




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Re: [otrs] default e-mail address

[pri pri]

hi there
i went through the documentation and i could not find details about the smtp settings for sending and receiving e-mails. it only explain for POP3 accounts. we are currently sending and receiving e-mails through exchange server 2003 using smtp. can somebody help?
thank you




From:Stefan Bedorf [EMAIL PROTECTED]Reply-To:"User questions and discussions about OTRS.org" otrs@otrs.orgTo:"User questions and discussions about OTRS.org" otrs@otrs.orgSubject:Re: [otrs] default e-mail addressDate:Fri, 06 Jul 2007 18:05:19 +0200Hello Pri Pri.This list is open for your questions and as you can see, people arewilling to help.Since you are new with OTRS though, may I suggest reading the OTRSdocumentation first.At http://doc.otrs.org you can find a list of admin manuals for allrecent OTRS versions. Just select the one for the version you haveinstalled (choose 'en' for english).These documents guide you through installing 
and configuring the OTRSsystem and will certainly make your life easier.If you still have questions afterwards, please feel free to post them here.Kind RegardsStefan Bedorfpri pri schrieb:  hi all  i am just getting used to the otrs system. when i compose from the  system the sender's address is [EMAIL PROTECTED] mailto:[EMAIL PROTECTED].  how can i change this?  we are running otrs on windows sbs 2003  thank you  Catch the complete World Cup coverage with MSN  http://g.msn.com/8HMAENIN/2743??PS=47575
   ___  OTRS mailing list: otrs - Webpage: http://otrs.org/  Archive: http://lists.otrs.org/pipermail/otrs  To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs  Support or consulting for your OTRS system?  = http://www.otrs.com/___OTRS mailing list: otrs - Webpage: http://otrs.org/Archive: http://lists.otrs.org/pipermail/otrsTo unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrsSupport or consulting for your OTRS system?= http://www.otrs.com/Shaadi.com Matrimonials Register FREE! 

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Re: [otrs] default e-mail address

[Nils Breunese (Lemonbit)]

pri pri wrote:

i went through the documentation and i could not find details about  
the smtp settings for sending and receiving e-mails. it only  
explain for POP3 accounts. we are currently sending and receiving e- 
mails through exchange server 2003 using smtp. can somebody help?


1. Go to http://doc.otrs.org/
2. Chapter 7 is called 'Sending/Receiving emails'
3. Section 7.1 is called 'Sending emails'
4. Section 7.1.2 is called 'Via SMTP relay/smarthost'
5. Click the link: http://doc.otrs.org/2.1/en/html/c1192.html#email- 
sending-smtp

6. Follow the instructions

Nils Breunese.


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[otrs] Survey Module

[Dan Gardiner]

Hello All,

We are running OTRS 2.2.1 over WinXP

I am looking for the Survey Module... I've been all through the cvs website
but haven't found the scripts... I assume they are perl scripts. Am I
missing something? Could someone post the link to add-on modules?
Especially the Survey Module...

Thanks!

Dan Gardiner

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Re: [otrs] OTRS 2.1 SOAP interface

[Patric]

Hi All,

Umberto Nicoletti wrote:

I've implemented a SOAP interface over OTRS 2.1


I have been playing with this implementation, and am struggling with the 
following :


I want to create a ticket, and email it to a customer. To this end I 
have tried to use ArticleSend(). The article is created in the ticket, 
but it is never emailed to the customer.


I have added the following to the otrs-rpc.cgi that Umberto attached in 
his email :


#!/usr/bin/perl -w
#
# Created by Umberto Nicoletti, 2007
# [EMAIL PROTECTED]
#
...
  if ( $TicketID ) {
  my $ArticleID = $TicketObject-ArticleCreate(
  TicketID = $TicketID,
  ArticleType = 'email-internal',
  SenderType = 'agent',
  From = $from,
  Subject = $subject,
  Body = $body,
  ContentType = 'text/plain; charset=ISO-8859-15',
  HistoryType = 'EmailCustomer',
  HistoryComment = 'Created with RPC server',
  UserID = $UserID,
  NoAgentNotify = 0,
  );
  } else {
return Error creating ticket\n;
  }

  *** MY ADDITION START ***

  my $ArticleID = $TicketObject-ArticleSend(
  TicketID = $TicketID,
  ArticleType = 'email-external',
  SenderType = 'system',
  From = '[EMAIL PROTECTED]',
  To = '[EMAIL PROTECTED]',
  Subject = 'Testing 123',
  Body = 'Testing by Patrick',
  Charset = 'ISO-8859-15',
  Type = 'text/plain',
  Sign = {
  Type = 'PGP',
  SubType = 'Inline|Detached',
  Key = '81877F5E',

  Type = 'SMIME',
  Key = '3b630c80',
  },
  Crypt = {
  Type = 'PGP',
  SubType = 'Inline|Detached',
  Key = '81877F5E',

  Type = 'SMIME',
  Key = '3b630c80',
  },
  HistoryType = 'EmailCustomer',
  HistoryComment = 'Emailing the ticket to the customer',
  NoAgentNotify = 0,
  UserID = $UserID,
  );

  *** MY ADDITION END ***

  return Created ticket: $TicketID\n;
}

Can anybody point out where I am going wrong please?
Many thanks!
Patrick

--

Q: I want to be a sysadmin.  What should I do?

A: Seek professional help.

--
Get a free email account with anti spam protection.
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RE: [otrs] Re: unable to send e-mail

[LQ Marshall]

Since authentication is limited to those who authenticate you have to have
OTRS authenticate to send mail.  If you have SMTP authentication enabled on
your Exchange server along with SMTP logging you'd be able to trace the
issue in the SMTP log.

Under Framework::Core::Sendmail in sysconfig you should find the settings
for the SMTP authentication.




From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf
Of pri pri
Sent: Tuesday, July 10, 2007 4:51 AM
To: otrs@otrs.org
Subject: RE: [otrs] Re: unable to send e-mail



is it in the sysconfig??

can you please tell me what i should do??





From:  LQ Marshall [EMAIL PROTECTED]
Reply-To:  User questions and discussions about OTRS.org
otrs@otrs.org
To:  'User questions and discussions about OTRS.org'
otrs@otrs.org
Subject:  RE: [otrs] Re: unable to send e-mail
Date:  Mon, 9 Jul 2007 09:55:00 -0400
Did you tell OTRS that is needs to authenticate the SMTP
session?





 From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]
On Behalf
Of pri pri
 Sent: Monday, July 09, 2007 9:43 AM
 To: otrs@otrs.org
 Subject: Re: [otrs] Re: unable to send e-mail



 thanks for ur reply. i just checked the relay
restrictions. we have
allowed relay to all those who successfully authenticate.
but  i am still
getting this error


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[otrs] *.pm is different!

[Andrey Feldman]

Hi.
After upgrade from 2.2.0 - 2.2.1 theres the error , when i go to 
package manager:
OTRS-CGI-10[31831]: 
[Error][Kernel::System::Package::DeployCheck][Line:1171]: 
ITSMTicket-0.9.3: /opt/otrs/Kernel/Modules/AgentTicketPhone.pm is different!
OTRS-CGI-10[31831]: 
[Error][Kernel::System::Package::DeployCheck][Line:1171]: 
ITSMTicket-0.9.3: /opt/otrs/Kernel/Modules/AgentTicketPriority.pm is 
different!
OTRS-CGI-10[31831]: 
[Error][Kernel::System::Package::DeployCheck][Line:1171]: 
ITSMTicket-0.9.3: /opt/otrs/Kernel/Modules/AgentTicketZoom.pm is different!



So, i cant manage packages :)
Anyone know how to make package manager work?
Thanks!

--
Best regards ,
Andrey Feldman
http://alt-lan.ru
+7(495)96-100-96

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RE: [otrs] Re: unable to send e-mail

[LQ Marshall]

You have to use a user/account in exchange that has appropriate permissions
send messages via SMTP.
 
OT:  Basic Authentication is probably for OWA.  This account probably has
the correct access but is probably associated with a user account.  This is
not the best choice.  Suggest an account that is for OTRS, the configuration
for this account or verification that the existing account is not
appropriate for this list that is an exchange issue not OTRS. Contact your
exchange admin, an exchange list or off list.
 
 




From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf
Of pri pri
Sent: Tuesday, July 10, 2007 8:59 AM
To: otrs@otrs.org
Subject: RE: [otrs] Re: unable to send e-mail




got it.

we have basic authentication for smtp server. should use the same
user  to authenticate this well?

thank you very much




From:  LQ Marshall [EMAIL PROTECTED]
Reply-To:  User questions and discussions about OTRS.org
otrs@otrs.org
To:  'User questions and discussions about OTRS.org'
otrs@otrs.org
Subject:  RE: [otrs] Re: unable to send e-mail
Date:  Tue, 10 Jul 2007 08:45:51 -0400
Since authentication is limited to those who authenticate
you have to have
OTRS authenticate to send mail.  If you have SMTP
authentication enabled on
your Exchange server along with SMTP logging you'd be able
to trace the
issue in the SMTP log.

Under Framework::Core::Sendmail in sysconfig you should
find the settings
for the SMTP authentication.




 From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]
On Behalf
Of pri pri
 Sent: Tuesday, July 10, 2007 4:51 AM
 To: otrs@otrs.org
 Subject: RE: [otrs] Re: unable to send e-mail



 is it in the sysconfig??

 can you please tell me what i should do??



 

 From:  LQ Marshall [EMAIL PROTECTED]
 Reply-To:  User questions and discussions about OTRS.org
otrs@otrs.org
 To:  'User questions and discussions about OTRS.org'
otrs@otrs.org
 Subject:  RE: [otrs] Re: unable to send e-mail
 Date:  Mon, 9 Jul 2007 09:55:00 -0400
 Did you tell OTRS that is needs to authenticate the SMTP
session?
 
 
 
 
 
  From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED]
On Behalf
 Of pri pri
  Sent: Monday, July 09, 2007 9:43 AM
  To: otrs@otrs.org
  Subject: Re: [otrs] Re: unable to send e-mail
 
 
 
  thanks for ur reply. i just checked the relay
restrictions. we have
 allowed relay to all those who successfully authenticate.
but  i am still
 getting this error


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Catch the complete World Cup coverage with MSN
http://g.msn.com/8HMAENIN/2743??PS=47575  


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RE: [otrs] Re: unable to send e-mail

[pri pri]

got it.
we have basic authentication for smtp server. should use the same user to authenticate this well?
thank you very much




From:"LQ Marshall" [EMAIL PROTECTED]Reply-To:"User questions and discussions about OTRS.org" otrs@otrs.orgTo:"'User questions and discussions about OTRS.org'" otrs@otrs.orgSubject:RE: [otrs] Re: unable to send e-mailDate:Tue, 10 Jul 2007 08:45:51 -0400Since authentication is limited to those who authenticate you have to haveOTRS authenticate to send mail.If you have SMTP authentication enabled onyour Exchange server along with SMTP logging you'd be able to trace theissue in the SMTP log.Under Framework::Core::Sendmail in sysconfig you should find the settingsfor the SMTP authentication. From: 
[EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On BehalfOf pri pri Sent: Tuesday, July 10, 2007 4:51 AM To: otrs@otrs.org Subject: RE: [otrs] Re: unable to send e-mail is it in the sysconfig?? can you please tell me what i should do??  From:"LQ Marshall" [EMAIL PROTECTED] Reply-To:"User questions and discussions about OTRS.org"otrs@otrs.org To:"'User questions and discussions about OTRS.org'"otrs@otrs.org Subject:RE: [otrs] Re: unable to send e-mail Date:Mon, 9 Jul 2007 09:55:00 -0400 Did you tell OTRS that is needs to authenticate the SMTPsession?  
     From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]On Behalf Of pri pri  Sent: Monday, July 09, 2007 9:43 AM  To: otrs@otrs.org  Subject: Re: [otrs] Re: unable to send e-mail thanks for ur reply. i just checked the relayrestrictions. we have allowed relay to all those who successfully authenticate.buti am still getting this error___OTRS mailing list: otrs - Webpage: http://otrs.org/Archive: http://lists.otrs.org/pipermail/otrsTo unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrsSupport or consulting for your OTRS 
system?= http://www.otrs.com/Catch the complete World Cup coverage with MSN 

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[otrs] Customer Ticket View

[Jonathon]

I am new to OTRS and was wondering if there was a way I could limit customer
users to only see their tickets. Would it be as simple as removing the
CompanyTicket module from the Customer View?

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[otrs] setting up to email out

[Andrew Meyer]

What files do I need to edit to get OTRS to send email out?  I can't
seem to find it in the Config.pm file.  Where is it?  I'm on Debian
Etch.  

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RE: [otrs] setting up to email out

[Jonathon]

The Config.pm file should be under /opt/otrs/Kernel/ or where ever you
installed the otrs software. The easiest way to find it would be to do a
find / -name Config.pm without the quotations of course.

 

From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Andrew Meyer
Sent: Tuesday, July 10, 2007 12:15 PM
To: otrs@otrs.org
Subject: [otrs] setting up to email out

 

What files do I need to edit to get OTRS to send email out?  I can't seem to
find it in the Config.pm file.  Where is it?  I'm on Debian Etch.  

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[otrs] File permissions not correct for SysConfig

[Dan King]

I am having an issue with file permissions for OTRS 2.1.7. I have run the 
SetPermissions.sh file before and after I received the permission errors. The 
two areas I have noticed so far are the SysConfig and Package Manager. The 
SysConfig error is below:

Message: Can't write /opt/carms-utils/otrs/Kernel/Config/Files/ZZZAAuto.pm: 
Permission denied.

 

The Package Manager error is not helpful. It simply states I don't have write 
permissions on OTRS home and should run SetPermissions.sh and as I stated 
before running SetPermissions.sh has had no effect.

 

I checked the permissions on ZZZAAuto.pm and it is set to 664. I changed the 
permissions to 666 and the SysConfig section worked fine. The problem is, as 
far as I can tell using the permissions 664 for ZZZAAuton.pm should work. My 
only guess is that perl is running under a different user other then the one 
that is run my webserver, otrs, or perl.

 

Does anyone have any suggestions? I am at a loss as to why this does not work. 
Does anyone know how to find out which user is running perl? This would allow 
me to find out if that user applies to the other category in the file 
permissions and would then be denied access.

 

Thanks for any help offered.

 

Dan King
Software Developer
Canadian Resident Matching Service
613.237.0075  ext. 241
(Toll free) 877.CARMS.42
171 Nepean Street, Suite 300
Ottawa, ON, CANK2P 0B4
www.carms.ca http://www.carms.ca 



This e-mail message, including any attachments, is for the sole use of the 
intended recipients and may contain confidential and or privileged information. 
 If you are not the intended recipient or this information has been forwarded 
in error, please contact the sender by reply e-mail and destroy copies of the 
original message.  Ce message (incluant toute pièce jointe) s'adresse 
uniquement au(x) destinataire(s) prévu(s) ou à une personne autorisée à le 
recevoir en son (leur) nom. Il pourrait contenir des renseignements 
confidentiels ou protégés.  Si vous l'avez reçu par erreur, nous vous prions 
d'en informer l'auteur dans les meilleurs délais, de ne pas divulguer son 
contenu et de le supprimer de votre système. Merci.

 

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Re: [otrs] setting up to email out

[Nils Breunese (Lemonbit)]

Andrew Meyer wrote:

What files do I need to edit to get OTRS to send email out?  I  
can’t seem to find it in the Config.pm file.  Where is it?  I’m on  
Debian Etch.


You don't need to edit any files, you can just use SysConfig in OTRS.  
But yeah, you can also edit ~otrs/Kernel/Config.pm if you like. The  
docs explain how to set this up: http://doc.otrs.org/2.2/en/html/ 
c1246.html#email-sending.


Nils Breunese.

PGP.sig
Description: Dit deel van het bericht is digitaal ondertekend
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[otrs-de] OTRS kann an Freenet Email Adressen nicht senden

[Simon Thissen]

Hi @ll,

Wir haben das OTRS 2.1, auf einem Debian Server, installiert.

Allerdings bekommen wir die E-Mails an Freenet immer wieder zurück mit 
deinem MAILER-DEAMON fehler.


Alle anderen E-Mail Provider funktionieren wunderbar, nur bei Freenet 
haben wir dieses Problem.
Nach einiger Zeit googlen, haben wir herausgefunden das Freenet ziemlich 
starke Header Regeln hat, allerdings weis ich immer noch nicht, bei 
welchem das OTRS2.1 dies falsch macht.


Hat jemand schon einmal dieses Problem gehabt? Und weiß vielleicht 
jemand wo dran dies liegen kann?


Postfix:
This is the Postfix program at host.

I'm sorry to have to inform you that your message could not be
be delivered to one or more recipients. It's attached below.

For further assistance, please send mail to postmaster

If you do so, please include this problem report. You can
delete your own text from the attached returned message.

  The Postfix program

[EMAIL PROTECTED]: host mx.freenet.de[195.4.92.12] said: 550 
Syntax error

   in header (in reply to end of DATA command)
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[otrs-de] Automatische Benachrichtigung an alle Em pfänger

[Klein Dominik]

Hallo,

Ich hatte vor geraumer Zeit Infos zu einem ähnlichen topic gesucht.

Gibt es eine Möglichkeit OTRS so zu konfigurieren, das die automatische 
Benachrichtigung nach Erstellen eines Tickets an ALLE Empfänger versandt wird?

Beispiel:
Max Muster schickt eine E-Mail ans Ticketsystem und zusätzlich stehen noch 4 
weitere Personen in der Empfängerliste. Ich hätte gerne das nicht nur Max 
Muster, sondern auch die restlichen 4 Personen eine automatische 
Benachrichtigung samt Ticket Nummer erhalten.

Über Tips und Vorschläge würde ich mich freuen.



Mit freundlichen Grüßen

Dominik
 
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[otrs-de] Template Darstellung ändern

[Winger Nick \(Semizen\)]

Hallo,

 

 

Ich habe die Doku gelesen und das Admin GUI durchgesehen und bin zu dem 
Entschluss gekommen, dass für meine Anforderung professionelle Template DTL 
Kenntnisse notwendig sind, obwohl die Aufgabenstellung relativ trivial ist.

 

Es gibt in der Queuelist die Möglichkeit Alle anzuzeigen und dort sind dann 
gesperrte und offene Tickets vermischt mit der selben Farbe.

Ich hätte nun gerne eine Unterscheidung in Farbe und/oder Layout von gesperrten 
und offenen Tickets.

 

Mit freundlichen Grüßen 

Nick Winger 
EDV  Support

Semizen EDV GmbH
c/o 
Niedermeyer Gmbh
Talpagasse 1a, 1231 Wien
IT / Technologie 
Tel.: +43-1-91880
Fax.: +43-1-91880-380

 

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AW: [otrs-de] Template Darstellung ändern

[Winger Nick \(Semizen\)]

Also im Grund geht es darum, dass bei der Ansicht Alle Tickets bei den 
gesperrten Tickets auch der Menupunkt Schliessen dabei ist, dann aber eine 
Fehlermeldung kommt wenn man drauf klickt, weil es ja gesperrt ist und nicht 
von irgendwem abgeschlossen werden kann.

 

Mit freundlichen Grüßen 

Nick Winger 
EDV  Support

Semizen EDV GmbH
c/o 
Niedermeyer Gmbh
Talpagasse 1a, 1231 Wien
IT / Technologie 
Tel.: +43-1-91880
Fax.: +43-1-91880-380



Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im Auftrag von Winger Nick 
(Semizen)
Gesendet: Dienstag, 10. Juli 2007 15:07
An: otrs-de@otrs.org
Betreff: [otrs-de] Template Darstellung ändern

 

Hallo,

 

 

Ich habe die Doku gelesen und das Admin GUI durchgesehen und bin zu dem 
Entschluss gekommen, dass für meine Anforderung professionelle Template DTL 
Kenntnisse notwendig sind, obwohl die Aufgabenstellung relativ trivial ist.

 

Es gibt in der Queuelist die Möglichkeit Alle anzuzeigen und dort sind dann 
gesperrte und offene Tickets vermischt mit der selben Farbe.

Ich hätte nun gerne eine Unterscheidung in Farbe und/oder Layout von gesperrten 
und offenen Tickets.

 

Mit freundlichen Grüßen 

Nick Winger 
EDV  Support

Semizen EDV GmbH
c/o 
Niedermeyer Gmbh
Talpagasse 1a, 1231 Wien
IT / Technologie 
Tel.: +43-1-91880
Fax.: +43-1-91880-380

 

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