[otrs] Problems making changes permanent
Hi there I have basically asked this question before, but haven't gotten an answer yet. I'm trying to change the system using SysConfig but so far just a few of the changes actually replicate throughout the system. I have tried to figure out where the changes are stored, since the Reset button still is there after a restart of the web server, and I've narrowed it down to the files ZZZAAuto.pm and ZZZAuto.pm in /usr/share/otrs/Kernel/Config/Files. Looks like all my changes are there, but I don't see how this file is in any way used by the system? Can anyone shed some light on this issue? Marius ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
[otrs] how to access from another pc?
i am new to OTRS. please guide me how to access OTRS form another pc not from localhost. thanks ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
RE: [otrs] how to access from another pc?
Are you talking about browsing to OTRS i.e. http://othermachine/otrs/index.pl If you want to access the config files you'll have to use remote desktop. _ From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of hamood Iqbal Sent: 10 October 2007 09:16 To: otrs@otrs.org Subject: [otrs] how to access from another pc? i am new to OTRS. please guide me how to access OTRS form another pc not from localhost. thanks ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] how to access from another pc?
hamood Iqbal skrev: i am new to OTRS. please guide me how to access OTRS form another pc not from localhost. Just enter the ip address of the remote computer into your browser. E.g. if the machine running otrs is 192.168.1.45, enter that ip into your browser. Of course you also need to apply the path to the otrs-installation. Usually that's otrs, so the full url will look something like this: http://192.168.1.45/otrs/ But this really depends on your installation. Just compare the url entered with localhost and apply some logic. Good luck! - Marius ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] how to access from another pc?
http://172.30.72.147/otrs/index.pl is the url on the machine i have installed otrs and from the current machine i want to access it it does not open any thing On 10/10/07, Marius Flage [EMAIL PROTECTED] wrote: hamood Iqbal skrev: i am new to OTRS. please guide me how to access OTRS form another pc not from localhost. Just enter the ip address of the remote computer into your browser. E.g. if the machine running otrs is 192.168.1.45, enter that ip into your browser. Of course you also need to apply the path to the otrs-installation. Usually that's otrs, so the full url will look something like this: http://192.168.1.45/otrs/ But this really depends on your installation. Just compare the url entered with localhost and apply some logic. Good luck! - Marius ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
RE: [otrs] how to access from another pc?
Have you checked Apache is running? It sometimes stops for me, so you might just check that in the services of the localhost? _ From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of hamood Iqbal Sent: 10 October 2007 09:32 To: User questions and discussions about OTRS.org Subject: Re: [otrs] how to access from another pc? http://172.30.72.147/otrs/index.pl is the url on the machine i have installed otrs and from the current machine i want to access it it does not open any thing On 10/10/07, Marius Flage [EMAIL PROTECTED] wrote: hamood Iqbal skrev: i am new to OTRS. please guide me how to access OTRS form another pc not from localhost. Just enter the ip address of the remote computer into your browser. E.g. if the machine running otrs is 192.168.1.45, enter that ip into your browser. Of course you also need to apply the path to the otrs-installation. Usually that's otrs, so the full url will look something like this: http://192.168.1.45/otrs/ But this really depends on your installation. Just compare the url entered with localhost and apply some logic. Good luck! - Marius ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] how to access from another pc?
the apache service is running as it opening the otrs page on the local machine On 10/10/07, Emily Flynn [EMAIL PROTECTED] wrote: Have you checked Apache is running? It sometimes stops for me, so you might just check that in the services of the localhost? -- *From:* [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] *On Behalf Of *hamood Iqbal *Sent:* 10 October 2007 09:32 *To:* User questions and discussions about OTRS.org *Subject:* Re: [otrs] how to access from another pc? http://172.30.72.147/otrs/index.pl is the url on the machine i have installed otrs and from the current machine i want to access it it does not open any thing On 10/10/07, *Marius Flage* [EMAIL PROTECTED] wrote: hamood Iqbal skrev: i am new to OTRS. please guide me how to access OTRS form another pc not from localhost. Just enter the ip address of the remote computer into your browser. E.g. if the machine running otrs is 192.168.1.45, enter that ip into your browser. Of course you also need to apply the path to the otrs-installation. Usually that's otrs, so the full url will look something like this: http://192.168.1.45/otrs/ But this really depends on your installation. Just compare the url entered with localhost and apply some logic. Good luck! - Marius ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
RE: [otrs] how to access from another pc?
Do you have a firewall running on the OTRS machine? Did you allow port 80? Van: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Namens hamood Iqbal Verzonden: woensdag 10 oktober 2007 10:48 Aan: User questions and discussions about OTRS.org Onderwerp: Re: [otrs] how to access from another pc? the apache service is running as it opening the otrs page on the local machine On 10/10/07, Emily Flynn [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] wrote: Have you checked Apache is running? It sometimes stops for me, so you might just check that in the services of the localhost? From: [EMAIL PROTECTED] [mailto: [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] ] On Behalf Of hamood Iqbal Sent: 10 October 2007 09:32 To: User questions and discussions about OTRS.org Subject: Re: [otrs] how to access from another pc? http://172.30.72.147/otrs/index.pl is the url on the machine i have installed otrs and from the current machine i want to access it it does not open any thing On 10/10/07, Marius Flage [EMAIL PROTECTED] wrote: hamood Iqbal skrev: i am new to OTRS. please guide me how to access OTRS form another pc not from localhost. Just enter the ip address of the remote computer into your browser. E.g. if the machine running otrs is 192.168.1.45, enter that ip into your browser. Of course you also need to apply the path to the otrs-installation. Usually that's otrs, so the full url will look something like this: http://192.168.1.45/otrs/ But this really depends on your installation. Just compare the url entered with localhost and apply some logic. Good luck! - Marius ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] how to access from another pc?
no the pc is on the local lan. i think i remmber i need to change something in the http conf file of apache.. for it to work .what it is i am not sure On 10/10/07, Peter van Beugen [EMAIL PROTECTED] wrote: Do you have a firewall running on the OTRS machine? Did you allow port 80? *Van:* [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] *Namens *hamood Iqbal *Verzonden:* woensdag 10 oktober 2007 10:48 *Aan:* User questions and discussions about OTRS.org *Onderwerp:* Re: [otrs] how to access from another pc? the apache service is running as it opening the otrs page on the local machine On 10/10/07, *Emily Flynn* [EMAIL PROTECTED] wrote: Have you checked Apache is running? It sometimes stops for me, so you might just check that in the services of the localhost? -- *From:* [EMAIL PROTECTED] [mailto: [EMAIL PROTECTED] *On Behalf Of *hamood Iqbal *Sent:* 10 October 2007 09:32 *To:* User questions and discussions about OTRS.org *Subject:* Re: [otrs] how to access from another pc? http://172.30.72.147/otrs/index.pl is the url on the machine i have installed otrs and from the current machine i want to access it it does not open any thing On 10/10/07, *Marius Flage* [EMAIL PROTECTED] wrote: hamood Iqbal skrev: i am new to OTRS. please guide me how to access OTRS form another pc not from localhost. Just enter the ip address of the remote computer into your browser. E.g. if the machine running otrs is 192.168.1.45, enter that ip into your browser. Of course you also need to apply the path to the otrs-installation. Usually that's otrs, so the full url will look something like this: http://192.168.1.45/otrs/ But this really depends on your installation. Just compare the url entered with localhost and apply some logic. Good luck! - Marius ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] how to access from another pc?
hamood Iqbal skrev: no the pc is on the local lan. i think i remmber i need to change something in the http conf file of apache.. for it to work .what it is i am not sure Do a netstat -tpln and enter the output here. You have to make sure that the apache service is listening on the external interface. Also check iptables -L -v -n and output the same here. - Marius ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] Postmasterfilter failed = where is the mail?
Hi, I dont' know the bahaviour in case of problem with PostmasterPOP3.pl but on my configuration with fetchmail and an IMAP mail box, the mail is not deleted on the IMAP server if the Postmaster.pl script fails. Are you sure the mail has been deleted from your POP3 server? 2007/10/9, Alexander Scholler [EMAIL PROTECTED]: Hi, my PostmasterPOP3.pl claimed Can't process mail, see log sub system! I looked up the logs and recognized that I wrote a wrong Postmaster filter: it tried to set a priority which is not available. OK, I corrected the mistake and now all works fine again. But the question I want to ask here: The mail which could not be imported to OTRS seems to be gone - no longer available in any queue. Am I right? Then I worry about a not proper working postmaster filter mechanismn which causes mail-loss until the problem is recognized and corrected. Bye, Alex ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] Postmasterfilter failed = where is the mail?
Hi, On Mi, Okt 10 2007, Sébastien Prud'homme wrote: I dont' know the bahaviour in case of problem with PostmasterPOP3.pl but on my configuration with fetchmail and an IMAP mail box, the mail is not deleted on the IMAP server if the Postmaster.pl script fails. That's because Fetchmail is able to mark fetched mails as seen, so they are skipped in the future. Unfortunately, the PostmasterPOP3 Script isn't able to handle this particular flag, so it deletes fetched mails From the server after a successfull download to avoid to fetch it again on the next run. cheers Henning -- Henning Oschwald ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 56818-0 :: Fax: +49 (0) 9421 56818-18 http://www.otrs.com/ :: Communication with success! pgpO80WZxggnM.pgp Description: PGP signature ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
[otrs] [Error][Kernel::System::Email::SMTP::Send][127] Can't connect to host: Bad file descriptor!
Hallo! I updated from OTRS 2.2.2 to 2.2.3 ( Windows, ITSM 1.0.3 ) and moved to another host and everything works fine, but i can not send any more emails! Fetching emails works good, but i can not send any notifications, mails etc.. Can't connect to exchange.rudolph.log: Bad file descriptor! ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: MSWin32 Time: Wed Oct 10 16:08:38 2007 Message: Can't connect to exchange.rudolph.log: Bad file descriptor! Traceback (4512): Module: Kernel::System::Email::SMTP::Send (v1.14) Line: 127 Module: Kernel::System::Email::Send (v1.31) Line: 498 Module: Kernel::Modules::AdminEmail::Run (v1.25) Line: 107 Module: Kernel::System::Web::InterfaceAgent::Run (v1.23) Line: 670 Module: ModPerl::ROOT::ModPerl::Registry::D_3a_Programme_OTRS_otrs_bin_cgi_2dbin_index_2epl::handler (v) Line: 47 Module: (eval) (v1.81) Line: 203 Module: ModPerl::RegistryCooker::run (v1.81) Line: 203 Module: ModPerl::RegistryCooker::default_handler (v1.81) Line: 169 Module: ModPerl::Registry::handler (v1.99) Line: 30 Configuration Core::Sendmail : SendmailModule: SMTP SendmailModule::Host: myhost SendmailModule::Port: 25 SendmailModule::AuthUser: myuser SendmailModule::AuthPassword: mypassword Any Ideas!?? Seemed to happed tom some people with the new Version, but i could not find any solution! Thank You! Freundliche Grüße i. A. Thomas Büchling Praktikant / IT-Services Tel +49 (0)561/ 4991 -125 Fax +49 (0)561/ 4991 -93125 [EMAIL PROTECTED] http://www.rudolph-log.de http://www.logeon.net -- Rudolph Logistik Gruppe -- Rudolph Holding GmbH Harzweg 10 D 34225 Baunatal Amtsgericht Kassel HRB 6548 Geschäftsführer: Jürgen Rudolph, Werner Rudolph, Torsten Rudolph, Peter Malkomeß - Abonnieren Sie unseren Newsletter RudolphREPORT unter http://www.rudolph-log.de/aktuelles/aktuelles.cfm ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
[otrs] (no subject)
This is a repost, as there has been no positive response. This is now the THIRD TIME I am posting! I don't mean to be rude or confrontational, but the lack of response is disheartening. It is quickly damaging the perceived quality of OTRS. I have a new deployment of OTRS 2.2.3, with the OTRS Webmail client (v. 0.11.2). The Webmail client is disfunctional. The INBOX and other mailboxes work correctly. I can send mail with no problem, also. But, when clicking on a message to display it, I get the OTRS screen, and a View menu (with back/reply/reply-all/plain/delete), and a small grey area marked options, but the message never displays. If someone would like, I'll include a screenshot. There are no apparent errors showing in my Apache error log, nor in the system message log. The only error message is from the OTRS log: Wed Oct 10 10:19:19 2007 notice OTRS-CGI-10 Totally empty attachment part (1) In MS-Outlook, or any one of a number of webmail clients, there's no problem, so its not a structural issue with the email itself. Advice, anyone? -- Mark J. Nernberg ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] (no subject)
Mark Nernberg wrote: This is a repost, as there has been no positive response. This is now the THIRD TIME I am posting! I don't mean to be rude or confrontational, but the lack of response is disheartening. It is quickly damaging the perceived quality of OTRS. I have a new deployment of OTRS 2.2.3, with the OTRS Webmail client (v. 0.11.2). The Webmail client is disfunctional. The INBOX and other mailboxes work correctly. I can send mail with no problem, also. But, when clicking on a message to display it, I get the OTRS screen, and a View menu (with back/reply/reply-all/plain/delete), and a small grey area marked options, but the message never displays. If someone would like, I'll include a screenshot. There are no apparent errors showing in my Apache error log, nor in the system message log. The only error message is from the OTRS log: Wed Oct 10 10:19:19 2007 notice OTRS-CGI-10 Totally empty attachment part (1) In MS-Outlook, or any one of a number of webmail clients, there's no problem, so its not a structural issue with the email itself. Advice, anyone? We're not using OTRS Webmail, so I can't comment on this. If you feel this is a bug, you can file a bug report at http://bugs.otrs.org/ and the devs will probably look at it (they don't seem to frequent this mailinglist). If you need commercial support see http:// otrs.org/support/. Nils Breunese. PGP.sig Description: Dit deel van het bericht is digitaal ondertekend ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
[otrs] Re: Problem with OTRS Version - System was Upgraded, but Version remains the Same
Well, I eventually figured out what was going on In the installation directory there's a file named RELEASE, which had been left untouched when upgrading the system. After replace this file with the new RELEASE file (from version 2.2.3), everything went okay. Regards, Harry 2007/10/8, Harry Cruz [EMAIL PROTECTED]: Hello everyone! I initially installed OTRS via a debian package and wanted to have the newest version. So I've upgrade my OTRS Installation, from 2.0.4 to 2.2.3, by following the steps below: - Database and OTRS 2.0.4 files (/usr/share/otrs and /var/lib/otrs) backup; - Execution of database scripts (to 2.1 and then to 2.2) - Replaced all files in those folders with the OTRS newer version; - Issued: ./SetPermission.sh - Fixed some minor configuration problems with Apache (wrong path in otrs.conf) Then my OTRS was upgraded. I could notice that because of the many language updates I got and because the FAQ module was no longer present. But the version information on the lower right corner still says it's 2.0.4. And as I tried to install the FAQ module I got the message: Message: Sorry, can't install package, because the framework version required by the package (2.2.x) does not match your Framework (2.0.4)!! Has anyone ever experienced this kind of problem? Where is OTRS version information kept? Any help is appreciated, Harry Cruz ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
[otrs] Un-merge ... Is it possible?
Have a situation where I would like to un-merge two tickets. Does anyone know if this is possible? A nudge in the correct direction? LQ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
[otrs] Quote character OTRS 2.2.3
I am trying to remove the quote characters when using the auto responder feature for specific queues. What I am trying to do is to run a script that generates emails that get filtered into OTRS then forwards the ticket emails to the appropriate users to follow up on (kind of the reverse of OTRS normal function). At the moment I can generate the emails into OTRS and forward the notification out to the users, but the body contains the characters on the left side. Is there a way to remove this so that the users don't see it in their emails? Thanks Eric ___ This e-mail may be privileged and/or confidential, and the sender does not waive any related rights and obligations. Any distribution, use or copying of this e-mail or the information it contains by other than an intended recipient is unauthorized. If you received this e-mail in error, please advise me (by return e-mail or otherwise) immediately. Ce courrier électronique est confidentiel et protégé. L'expéditeur ne renonce pas aux droits et obligations qui s'y rapportent. Toute diffusion, utilisation ou copie de ce message ou des renseignements qu'il contient par une personne autre que le (les) destinataire(s) désigné(s) est interdite. Si vous recevez ce courrier électronique par erreur, veuillez m'en aviser immédiatement, par retour de courrier électronique ou par un autre moyen. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
Antwort: AW: AW: AW: [otrs-de] Ein sauberes OTRS Backup unter Linux
Ich verstehe die Verwirrung nicht ganz. in dem Standard-Ordner sind alle Files, sowohl die für Supporter (fangen meistens mit Agent an) als auch die für die Kunden (beginnen meist mit Customer). Die für die Kunden haben zwar einen anderen (Vor-)Namen, funktionieren aber ganz genauso wie die für Agenten. Da du danach immernoch den grünen Look hattest, könntes es sein, daß du nur die Agent...dtl angepasst hast? Mit freundlichen Grüßen Marina Henn Netzlink Informationstechnik GmbH Heinrich-Büssing-Ring 42 D-38102 Braunschweig Telefon: 0531-7073430 Telefax: 0531-7073459 eMail: [EMAIL PROTECTED] www.netzlink.com Geschäftsführung: Harald Lies, Tamara Ostermann, Sven-Ove Wähling Amtsgericht Braunschweig HR B 4896, USt-IdNr. DE 202670390 Veranstaltungen: 10.10..CITRIX Solutions Seminar Braunschweig 17.10..Themenabend Hamburg Revisionssichere Archivierung 18.10..Themenabend Hannover Revisionssichere Archivierung Matthias Schojohann [EMAIL PROTECTED] Gesendet von: [EMAIL PROTECTED] 09.10.2007 16:15 Bitte antworten an User questions and discussions about OTRS.org in German otrs-de@otrs.org An User questions and discussions about OTRS.org in German otrs-de@otrs.org Kopie Thema AW: AW: AW: [otrs-de] Ein sauberes OTRS Backup unter Linux Ja das kenne ich ja auch alles, einen Theme für die Agenten habe ich ja auch schon erstellt usw. aber für das Kundenportal funktioniert das eben nicht...bzw. wo kann man denn Themes fürs Kundenportal auswählen? In der Sysconfig hatte ich einen Punkt gefunden unter dem man einen Default-Theme auswählen kann, da hab ich dann meinen custom theme eingetragen doch das Kundenportal hatte den Default grünen Look. Naja ich hab jetzt einfach die entsprechenden Files ersetzt und habe wieder mein Custom Portal. Vielen Dank trotzdem, matthias -Ursprüngliche Nachricht- Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Auftrag von Stefan Rother Gesendet: Dienstag, 9. Oktober 2007 15:46 An: User questions and discussions about OTRS.org in German Betreff: Re: AW: AW: [otrs-de] Ein sauberes OTRS Backup unter Linux Hallo Herr Schojohann, Ich wusste nicht, dass das auch mit dem Kundenportal funktioniert, ich dachte da gäbe es nur einen Theme. Kannst du das bitte etwas genauer erklären? Es gibt hierzu einen Artikel in unserem Admin Handbuch unter: http://doc.otrs.org/2.2/de/html/c1899.html ((enjoy) -- Stefan Rother Support Director ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! ___ OTRS-de Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: http://lists.otrs.org/pipermail/otrs-de/ Listenabo verwalten: http://lists.otrs.org/cgi-bin/listinfo/otrs-de/ Support oder Consulting fuer Ihr OTRS System? = http://www.otrs.com/ Virus checked by G DATA AntiVirusKit Version: AVKA 17.445 from 08.10.2007 Virus news: www.antiviruslab.com ___ OTRS-de Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: http://lists.otrs.org/pipermail/otrs-de/ Listenabo verwalten: http://lists.otrs.org/cgi-bin/listinfo/otrs-de/ Support oder Consulting fuer Ihr OTRS System? = http://www.otrs.com/ ___ OTRS-de Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: http://lists.otrs.org/pipermail/otrs-de/ Listenabo verwalten: http://lists.otrs.org/cgi-bin/listinfo/otrs-de/ Support oder Consulting fuer Ihr OTRS System? = http://www.otrs.com/
Re: [otrs-de] Pflichtfelder
Hallo Alexander, danke Dir für Deine Antwort. Kann man es nicht so machen, daß das Ticket gar nicht gespeichert wird? Bei uns geht es um wichtige Tickets. Deswegen darf der Kunde nicht den Eindruck haben, die Ticketeingabe sei erfolgreich gewesen. Er muss zumindest informiert werden, dass das Anlegen des Tickets fehlgeschlagen ist Viele Grüße und Dank Susi Original-Nachricht Datum: Mon, 08 Oct 2007 13:28:06 +0200 Von: Alexander Scholler [EMAIL PROTECTED] An: User questions and discussions about OTRS.org in German otrs-de@otrs.org Betreff: Re: [otrs-de] Pflichtfelder Hallo Susi, Susi Steinmeiyer schrieb: Hallo Liste, Ich möchte unter OTRS2.2.1 Beim Erzeugen eines neuen Tickets, möchte ich die Felder Service und type als Pflichtfelder haben. Bisher fand ich nur, wie man FreeTexte als Pflichtfelder definiert. Aber sonst nichts. Weiss jemand, wie und ob das geht? Du kannst per ACL einfach essentielle Aktionen auf dem Ticket verhindern, wenn kein Service definiert ist. Somit kann zwar das Ticket ohne Service angelegt werden, jedoch kann man dann nicht wirklich auf dem Ticket weiterarbeiten. Fkt. so bei uns gut. Vielen Dank und Liebe Grüße, Susi Gruß, Alexander ___ OTRS-de Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: http://lists.otrs.org/pipermail/otrs-de/ Listenabo verwalten: http://lists.otrs.org/cgi-bin/listinfo/otrs-de/ Support oder Consulting fuer Ihr OTRS System? ÿhttp://www.otrs.com/ -- GMX FreeMail: 1 GB Postfach, 5 E-Mail-Adressen, 10 Free SMS. Alle Infos und kostenlose Anmeldung: http://www.gmx.net/de/go/freemail ___ OTRS-de Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: http://lists.otrs.org/pipermail/otrs-de/ Listenabo verwalten: http://lists.otrs.org/cgi-bin/listinfo/otrs-de/ Support oder Consulting fuer Ihr OTRS System? = http://www.otrs.com/
[otrs-de] [Error][Kernel::System::Email::SMTP::Send][127] Can't connect to host: Bad file descriptor!
Hallo! I updated from OTRS 2.2.2 to 2.2.3 ( Windows, ITSM 1.0.3 ) and moved to another host and everything works fine, but i can not send any more emails! Fetching emails works good, but i can not send any notifications, mails etc.. Can't connect to exchange.rudolph.log: Bad file descriptor! ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: MSWin32 Time: Wed Oct 10 16:08:38 2007 Message: Can't connect to exchange.rudolph.log: Bad file descriptor! Traceback (4512): Module: Kernel::System::Email::SMTP::Send (v1.14) Line: 127 Module: Kernel::System::Email::Send (v1.31) Line: 498 Module: Kernel::Modules::AdminEmail::Run (v1.25) Line: 107 Module: Kernel::System::Web::InterfaceAgent::Run (v1.23) Line: 670 Module: ModPerl::ROOT::ModPerl::Registry::D_3a_Programme_OTRS_otrs_bin_cgi_2dbin_index_2epl::handler (v) Line: 47 Module: (eval) (v1.81) Line: 203 Module: ModPerl::RegistryCooker::run (v1.81) Line: 203 Module: ModPerl::RegistryCooker::default_handler (v1.81) Line: 169 Module: ModPerl::Registry::handler (v1.99) Line: 30 Configuration Core::Sendmail : SendmailModule: SMTP SendmailModule::Host: myhost SendmailModule::Port: 25 SendmailModule::AuthUser: myuser SendmailModule::AuthPassword: mypassword Any Ideas!?? Seemed to happed tom some people with the new Version, but i could not find any solution! Thank You! Freundliche Grüße i. A. Thomas Büchling Praktikant / IT-Services Tel +49 (0)561/ 4991 -125 Fax +49 (0)561/ 4991 -93125 [EMAIL PROTECTED] http://www.rudolph-log.de http://www.logeon.net -- Rudolph Logistik Gruppe -- Rudolph Holding GmbH Harzweg 10 D 34225 Baunatal Amtsgericht Kassel HRB 6548 Geschäftsführer: Jürgen Rudolph, Werner Rudolph, Torsten Rudolph, Peter Malkomeß - Abonnieren Sie unseren Newsletter RudolphREPORT unter http://www.rudolph-log.de/aktuelles/aktuelles.cfm ___ OTRS-de Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: http://lists.otrs.org/pipermail/otrs-de/ Listenabo verwalten: http://lists.otrs.org/cgi-bin/listinfo/otrs-de/ Support oder Consulting fuer Ihr OTRS System? = http://www.otrs.com/
