Re: [otrs] RE: Escalations

2007-12-19 Thread Mike Lykov 
В сообщении от Wednesday 19 December 2007 21:48:24 Klement, Charles 
написал(а):
> I'd be happy to forward it along if you are interested. (it's pretty
> short.)

if it's so short (maybe 1 kb?) can you send it here? i'm interested too

Mike




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RE: [otrs] Once again :-) CentOS 4.x and OTRS :)

2007-12-19 Thread Isaac Gonzalez 
Cool thanks i'll be working with a copy of the database and see how
it goes...
Basically I'm going from otrs v. 2.0.4 -> 2.2.4

So looks like I need to run the upgrade from 2.0.4 -> 2.1
Then run the upgrade from 2.1 -> 2.2does this sound correct?

-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Nils Breunese (Lemonbit)
Sent: Tuesday, December 18, 2007 1:36 AM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] Once again :-) CentOS 4.x and OTRS :)

Isaac Gonzalez wrote:

> Hi again Nilsdo you use mysql server db on same machine as OTRS...

Yes, OTRS and MySQL are running on the same CentOS box.

> the rpm complains about it, but I just forced it to install without it

> since my db server is on a different machinehope I can just edit 
> the config file easily

I think that should be possible.

> thanks again for the easy steps
> below...that is pretty much what I did...now to upgrade my db 
> ...hopefully that will be easy as well.

Just take a look in the /opt/otrs/scripts directory. Good luck.

Nils Breunese.
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Re: [otrs] Installation Problems

2007-12-19 Thread Beavis 
Jason,

  Hi there is a script called otrs/bin/otrs.checkModules.
make sure that you have all the needed perl modules.



regards,
-Beavis

On Dec 19, 2007 1:52 PM, Jason Hough <[EMAIL PROTECTED]> wrote:
> Hello..
>
> I ran through all the installation instructions successfully (no errors at 
> all)however when I try to log into the system @ 
> http://localhost/otrs/index.pl   I get a 500 Internal Server Error
>
> I checked my messages log and get the following:
>
> Dec 19 14:22:34 hd OTRS-CGI-10[21834]: 
> [Notice][Kernel::System::Auth::DB::Auth] User: [EMAIL PROTECTED] 
> authentication ok (REMOTE_ADDR: 10.33.249.45).
> Dec 19 14:22:36 hd kernel: index.pl[21836] general protection eip:6170e3 
> esp:bf86c820 error:0
> Dec 19 14:23:25 hd OTRS-CGI-10[21846]: 
> [Notice][Kernel::System::Auth::DB::Auth] User: [EMAIL PROTECTED] 
> authentication ok (REMOTE_ADDR: 10.33.249.45).
> Dec 19 14:23:26 hd kernel: index.pl[21848]: segfault at 0011 eip 006170cb 
> esp bfdb5560 error 4
> Dec 19 14:25:17 hd OTRS-CGI-10[21912]: 
> [Notice][Kernel::System::Auth::DB::Auth] User: [EMAIL PROTECTED] 
> authentication ok (REMOTE_ADDR: 10.33.249.45).
> Dec 19 14:26:58 hd OTRS-CGI-10[21918]: 
> [Notice][Kernel::System::Auth::DB::Auth] User: [EMAIL PROTECTED] 
> authentication ok (REMOTE_ADDR: 10.33.249.45).
> Dec 19 14:27:00 hd kernel: index.pl[21920] general protection eip:4350ac 
> esp:bfe875e8 error:0
>
>
> as you can see Im getting a general protection error on index.plany idea 
> why this is happening?
>
> Please adviseThanks!
>
>
>
>
>Thanks,
>
> ***
> Jason Hough
> Network Administrator
> Phone: 517-272-5527
> GC Services
>
>
>
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[otrs] Installation Problems

2007-12-19 Thread Jason Hough 
Hello..

I ran through all the installation instructions successfully (no errors at 
all)however when I try to log into the system @ 
http://localhost/otrs/index.pl   I get a 500 Internal Server Error

I checked my messages log and get the following:

Dec 19 14:22:34 hd OTRS-CGI-10[21834]: [Notice][Kernel::System::Auth::DB::Auth] 
User: [EMAIL PROTECTED] authentication ok (REMOTE_ADDR: 10.33.249.45).
Dec 19 14:22:36 hd kernel: index.pl[21836] general protection eip:6170e3 
esp:bf86c820 error:0
Dec 19 14:23:25 hd OTRS-CGI-10[21846]: [Notice][Kernel::System::Auth::DB::Auth] 
User: [EMAIL PROTECTED] authentication ok (REMOTE_ADDR: 10.33.249.45).
Dec 19 14:23:26 hd kernel: index.pl[21848]: segfault at 0011 eip 006170cb 
esp bfdb5560 error 4
Dec 19 14:25:17 hd OTRS-CGI-10[21912]: [Notice][Kernel::System::Auth::DB::Auth] 
User: [EMAIL PROTECTED] authentication ok (REMOTE_ADDR: 10.33.249.45).
Dec 19 14:26:58 hd OTRS-CGI-10[21918]: [Notice][Kernel::System::Auth::DB::Auth] 
User: [EMAIL PROTECTED] authentication ok (REMOTE_ADDR: 10.33.249.45).
Dec 19 14:27:00 hd kernel: index.pl[21920] general protection eip:4350ac 
esp:bfe875e8 error:0


as you can see Im getting a general protection error on index.plany idea 
why this is happening?

Please adviseThanks!




   Thanks,

***
Jason Hough
Network Administrator
Phone: 517-272-5527
GC Services


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ADR;DOM;WORK;PARCEL;POSTAL:;Jolly Cedar
LABEL;DOM;WORK;PARCEL;POSTAL;ENCODING=QUOTED-PRINTABLE:Jason Hough=0A=
Jolly Cedar
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[otrs] RE: Escalations

2007-12-19 Thread Klement, Charles 

I had this same problem, and ended up writing a script that runs out of
cron every 5 minutes to query the database for tickets more than an hour
old with no assigned agent.

I'd be happy to forward it along if you are interested. (it's pretty
short.) 

-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Dan Knoblauch
Sent: Tuesday, December 11, 2007 6:56 AM
To: otrs@otrs.org
Subject: Escalations

I am wondering if there's a way to have ticket escalation notifications
sent to an alternate email address that could trigger a pager? We have
SLAs that need to be considered with incoming new tickets and if a
ticket is not worked on within a specified amount of time it needs to
notify an alternate administrator to respond to the issue. I have been
unable to determine whether this is possible or not. Can anyone provide
any assistance please? 

Thanks,
Dan Knoblauch.

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Re: [otrs] Problem with OTRS Step2

2007-12-19 Thread Beavis 
thanks for the reply peter.

   I was able to fix it.. thanks as it turns out it was the ' ' quotes
that made the .sql broken on Mysql 5.1 (Windows) all is good now.


thanks again!

-beavis

On Dec 19, 2007 1:58 AM, Peter Hoogkamer <[EMAIL PROTECTED]> wrote:
> Hello Beavis,
>
> What are you inserting in the form before creating the database? So
> where you have to specify the database user, etc.
>
> 2007/12/18, Beavis <[EMAIL PROTECTED]>:
>
> > I'm having issues with step2 of the installation for otrs. I'm getting
> > the following error.
> >
> > Create Database (2/4)
> > Creating database 'otrs' utf8:  done.
> > Creating tables 'otrs-schema.mysql.sql':done.
> > Inserting initial inserts 'otrs-initial_insert.mysql.sql':  done.
> > Foreign Keys 'otrs-schema-post.mysql.sql':  false! :-(
> > ---==> Can't create table 'otrs.#sql-b40_35' (errno: 150)
> >
> > I'm using version 2.2.4, any help would be greatly appreciated.
> >
> > -b
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[otrs] LDAP support

2007-12-19 Thread Abhinav Modi 
Hi folks,

We are trying out otrs for our work assignment, and trying to get LDAP
support working.

Using the help pages, I was able to get users authenticated when they
have been added as users previously. However, we would like new users
to authenticate automatically, without having to manually add them.

Is this possible ? Any pointers on how to get this working ?

Thanks !
Abhinav
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Re: [otrs] Nils ------->syncuser_csv2otrs.pl

2007-12-19 Thread Torsten Thau 
-BEGIN PGP SIGNED MESSAGE-
Hash: SHA1

Maurice James Ny schrieb:
> What kind of modifications did you make to this file? Its giving me errors.
> Do you think that you will be able to strip your extra mods out and just
> leave to where it updates the customer database? 
>

(1) What errors do you get exactly ?


(2) Of course you probably need to do some modifications, for your
customer attributes:

First: you have to define the colum index for the customer user
attributes, which are available in your cvs (lines 28 and following).

Second: uncomment/add/modify lines which contain attributes that you
do(n't) need or which are named differently in your customer mapping in
the following statements:

$CommonObject{CustomerUserObject}->CustomerUserUpdate(
...and...
$CustomerUserData{UserID} =
$CommonObject{CustomerUserObject}->CustomerUserAdd(


...maybe I forgot to mention that this script is very simple and works
only with one customer user data backend.


regards, Torsten Thau

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[otrs] how to add language for spellcheck (russian)

2007-12-19 Thread Mike Lykov 

Hi all.

Are there in OTRS interface for work with spellcheckers? 
how mechanism used for spellcheck in english/deutch language in default 
install ?

if i have Aspell in system with needed language (russian for me) can I use it 
in OTRS?

Who made it with your own language other than default?

Mike
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