Re: [otrs] After getting incoming pop3 Email, email on server is deleted. Any way to stop this?
BJ wrote: I did a clean Windows install this weekend and everything seems to be working well, despite the fact that I'm a totally new to this. I do however, have some questions: 1) In my setup OTRS is retrieving POP3 emails from my ISP provided server. After retrieval OTRS deletes the messages from the server. Is there any way to have OTRS leave them on the server? The general answer to this (this question is asked quite frequently on this list) is to setup your mailserver so that mail to your OTRS mailbox is *also* forwarded to another mailbox for archiving. I really don't recommend to leave all messages in the OTRS mailbox. First of all I don't know if OTRS really handles this setup well and performance will be a lot worse too. Nils Breunese. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
[otrs] question!!!
And again there was a question connected with OTRS. is such module - Ticket:: Frontend:: MenuModule *** 470-Spam, and as Ticket:: Frontend:: MenuModule *** 460-Delete. Somebody used them? To documentation it is very poorly written. -- swood begin:vcard fn:Anton swood n:swood;Anton org:Peterhost;VH email;internet:[EMAIL PROTECTED] title:support tel;work:89052338027 tel;cell:89052338027 x-mozilla-html:FALSE version:2.1 end:vcard ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
[otrs] Attachment problems when using special chars and IE.
Hi, Testing the 2.2.4 version of OTRS, and are having a few issues with attachment names when downloading them, if there are special characters in the filename and if using Internet Explorer (latest). Trying with a simple text file called æøå.txt, with the contents: test. I can send an e-mail with the attachment or create a ticket from the web-interface and attach the file there. The filename is displayed correctly in the web-interface. However, when trying to download/open the attachment, the filename gets garbled: It's now called æøå.txt The OTRS is using utf-8, the DB (MySQL) is using utf-8, and the browser is using utf-8 (so it says). Firefox does not appear to have the problem. Perhaps i should be mailing the IE Users mailing list, but hey... ;-) -- /Sune ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
[otrs] Follow up option
Hi, Under queue management, there is an option called FOLLOW UP. It might have one of these options: New ticket Possible Reject What is possible used for? Thank you, Aysel Pamuk Telecom Engineer Gantek Technologies Phone: (+90)216 538 80 89 Mobile: (+90)533 582 87 28 Fax: (+90)216 322 04 43 Address: Yeni Parseller Sok. No: 20 K Binasi Kat:4-5 34805 Kavacik, Istanbul, Turkey [EMAIL PROTECTED] www.gantek.com This message and attachments are confidential and intended solely for the individual(s) stated in this message. If you received this message although you are not the addressee you are responsible to keep the message confidential. The sender has no responsibility for the accuracy or correctness of the information in the message and its attachments. Our company shall have no liability for any changes or late receiving, loss of integrity and confidentiality, viruses and any damages caused in anyway to your computer system. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
RE: [otrs] Follow up option
It might have one of these options: New ticket Possible Reject What is possible used for? It decides what happens when a customer decides to post a follow-up email to a closed ticket. New Ticket: - A new ticket will be created Possible: - The closed ticket will be re-opened. Reject: - It is not possible to post follow-up referencing a closed ticket number. -- Lars ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
RE: [otrs] Which module runs while a new ticket is being generated?
I am sure I have highlighted the queues under My Queues but still not receiving notifications. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Nils Breunese (Lemonbit) Sent: Monday, January 14, 2008 3:11 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Which module runs while a new ticket is being generated? Aysel Pamuk wrote: Which module is run while a new ticket is being generated? Although Mail Management à New Ticket Modification is set YES and a new ticket is generated in queque which is selected in My Queues, The USER cannot receive a notification mail. Which mudule is sending that mail? I have no idea, but make sure the queues the agent wants to receive notifications for are highlighted under 'My queues' in his preferences. Notifications will only be sent for those highlighted queues. Nils Breunese.___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? =http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
[otrs] Which module runs while a new ticket is being generated?
Hello, Which module is run while a new ticket is being generated? Although Mail Management -- New Ticket Modification is set YES and a new ticket is generated in queque which is selected in My Queues, The USER cannot receive a notification mail. Which mudule is sending that mail? Thank you, Aysel Aysel Pamuk Telecom Engineer Gantek Technologies Phone: (+90)216 538 80 89 Mobile: (+90)533 582 87 28 Fax: (+90)216 322 04 43 Address: Yeni Parseller Sok. No: 20 K Binasi Kat:4-5 34805 Kavacik, Istanbul, Turkey [EMAIL PROTECTED] www.gantek.com This message and attachments are confidential and intended solely for the individual(s) stated in this message. If you received this message although you are not the addressee you are responsible to keep the message confidential. The sender has no responsibility for the accuracy or correctness of the information in the message and its attachments. Our company shall have no liability for any changes or late receiving, loss of integrity and confidentiality, viruses and any damages caused in anyway to your computer system. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
[otrs] SLA for pending ticket
Hi folks, how is a ticket on pending impacting on SLA ? I have a ticket with a Solution time SLA of 2 days, and I put it on pending for 7 days: OTRS says that solution time will arrive in 2 days, but I would expect it to expire in 2+7 days, it seems that pending does not stop the clock. Is this the designed behaviour ? And, if so, how can I customize OTRS to keep track of pending ? Thank you in advance Fabio AVVISO DI RISERVATEZZA: questo messaggio ed i suoi allegati possono contenere informazioni riservate. Se avete ricevuto il messaggio per errore, vi informiamo che ogni utilizzo del suo contenuto e' proibito, pertanto, per cortesia, provvedete a cancellarlo ed informate immediatamente il mittente. CONFIDENTIALITY NOTICE: this message and its attachments may contain confidential information. If you have received this message by mistake, be informed that any use of the content hereof is prohibited, therefore, please inform immediately the sender and delete the message, immediately. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
[otrs] ticket numbers stopped
For some reason ticket numbers have stopped going out in emails. I'm not sure why. I am running a Debian 4.0 (Etch), I'm not sure pm the latest version of Apache2, also I am using 2.0.4. Could someone please help? Andrew Meyer Unix Systems Administrator 1300 Hampton Ave. Ste. 200 Saint Louis, MO 63139 http://www.precisionpractice.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
[otrs] Attachment problems when using special chars and IE.
Hi, maybe it's the same problem as I had with stats names with cyrillic chars - have a look here... http://bugs.otrs.org/show_bug.cgi?id=2260 Using Firefox helped me with this Have a nice otrs day! --- Peter Ploskov ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] Notify the agent by e-mail when a new ticketisgeneratedinone of the agent's queue
Be sure that the queue in which new tickets are created is selected under My Queues. - Original Message - From: Aysel Pamuk To: User questions and discussions about OTRS.org Sent: Monday, January 07, 2008 9:22 AM Subject: RE: [otrs] Notify the agent by e-mail when a new ticketisgeneratedinone of the agent's queue Hello, I receive Follow up notifications so I am sure my mail server is running. [ Follow up notification ] Send me a notification if a customer sends a follow up and I'm the owner of this ticket. I have set New Ticket Notification to Yes as shown below. But still I cannot receive a notification e-mail. [ New ticket notification ] Send me a notification if there is a new ticket in My Queues. NoYes Do you have any idea? Thank you, Aysel -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Obee, Daniel Sent: Friday, January 04, 2008 10:47 AM To: User questions and discussions about OTRS.org Subject: RE: [otrs] Notify the agent by e-mail when a new ticket isgeneratedinone of the agent's queue This is exactly what I described. The header of said area in the preferences panel might be named [ Mail Management ] for a reason ;D Greetz, Daniel -- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Aysel Pamuk Sent: Freitag, 4. Januar 2008 09:18 To: User questions and discussions about OTRS.org Subject: RE: [otrs] Notify the agent by e-mail when a new ticket is generatedinone of the agent's queue Thank you for you reply. But I am asking for e-mail notification. Notifications can be seen from otrs web site but the agent might not have opened the otrs. That is why, an e-mail should be sent to the agent. Is there a way to do this? Aysel -- From: [EMAIL PROTECTED] on behalf of Obee, Daniel Sent: Fri 04/01/2008 10:19 To: User questions and discussions about OTRS.org Subject: RE: [otrs] Notify the agent by e-mail when a new ticket is generatedinone of the agent's queue Those are basic functions which can be done in the 'preferences' panel by the agent himself. The agent needs to mark the queue as 'my queue' and switch 'new ticket notification' to 'Yes'. Greetz, Daniel -- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Aysel Pamuk Sent: Freitag, 4. Januar 2008 08:49 To: otrs@otrs.org Subject: [otrs] Notify the agent by e-mail when a new ticket is generated inone of the agent's queue Hello, I want to notify an agent by e-mail when a new ticket is generated in one of its queues. How can I do this? Thank you, Aysel -- ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
[otrs] Time Accounting: How to make months start on 15th day instead of 1st Day?
Hello, i have a question regarding the OTRS Time Accounting Module. How is it possible to make the module reset all times on 15th of each month instead of 1st Day of a month? We track times for a customer project and the payment cycle ist he 15th of each month. Thus we should be able to track from 15th of a month, not 1st day. Can anyone give me a small hint how to realize that? Thanks so much in advance. Daniel ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
[otrs] Installation problem ?
Hi, I wan't to try otrs. I use Fedora Core 7 so I used the rpm package. The installation went well. But when I log in I got a 500 internal server error. When i look at the otrs log file I got : [Mon Jan 14 21:24:35 2008][Notice][Kernel::System::Auth::DB::Auth] User: [EMAIL PROTECTED] authentication ok (REMOTE_ADDR: 127.0.0.1). Nothing there. Now I looked into the apache error_log and WOW : [Mon Jan 14 21:24:38 2008] [error] [client 127.0.0.1] [Mon Jan 14 21:24:38 2008] index.pl: Attempt to free unreferenced scala r: SV 0xa0a7d6c, Perl interpreter: 0x93dc008 at ../..//Kernel/System/Config.pm line 1325., referer: http://127.0.0.1/otrs/ind ex.pl [Mon Jan 14 21:24:38 2008] [error] [client 127.0.0.1] [Mon Jan 14 21:24:38 2008] index.pl: Attempt to free unreferenced scala r: SV 0xa0a857c, Perl interpreter: 0x93dc008 at ../..//Kernel/System/Config.pm line 1325., referer: http://127.0.0.1/otrs/ind ex.pl [Mon Jan 14 21:24:38 2008] [error] [client 127.0.0.1] [Mon Jan 14 21:24:38 2008] index.pl: Attempt to free unreferenced scala r: SV 0xa0957d4, Perl interpreter: 0x93dc008 at ../..//Kernel/System/Config.pm line 1325., referer: http://127.0.0.1/otrs/ind ex.pl [Mon Jan 14 21:24:38 2008] [error] [client 127.0.0.1] [Mon Jan 14 21:24:38 2008] index.pl: Attempt to free unreferenced scala r: SV 0xa09e520, Perl interpreter: 0x93dc008 at ../..//Kernel/System/Config.pm line 1325., referer: http://127.0.0.1/otrs/ind ex.pl [Mon Jan 14 21:24:38 2008] [error] [client 127.0.0.1] [Mon Jan 14 21:24:38 2008] index.pl: Attempt to free unreferenced scala r: SV 0xa0950a8, Perl interpreter: 0x93dc008 at ../..//Kernel/System/Config.pm line 1325., referer: http://127.0.0.1/otrs/ind ex.pl [Mon Jan 14 21:24:38 2008] [error] [client 127.0.0.1] [Mon Jan 14 21:24:38 2008] index.pl: Attempt to free unreferenced scala r: SV 0x9c983d0, Perl interpreter: 0x93dc008 at ../..//Kernel/System/Config.pm line 1325., referer: http://127.0.0.1/otrs/ind ex.pl [Mon Jan 14 21:24:38 2008] [error] [client 127.0.0.1] [Mon Jan 14 21:24:38 2008] index.pl: Attempt to free unreferenced scala r: SV 0xa0a7f4c, Perl interpreter: 0x93dc008 at ../..//Kernel/System/Config.pm line 1325., referer: http://127.0.0.1/otrs/ind ex.pl [Mon Jan 14 21:24:38 2008] [error] [client 127.0.0.1] [Mon Jan 14 21:24:38 2008] index.pl: Attempt to free unreferenced scala r: SV 0xa09efac, Perl interpreter: 0x93dc008 at ../..//Kernel/System/Config.pm line 1325., referer: http://127.0.0.1/otrs/ind ex.pl [Mon Jan 14 21:24:38 2008] [error] [client 127.0.0.1] [Mon Jan 14 21:24:38 2008] index.pl: Attempt to free unreferenced scala r: SV 0xa0953a8, Perl interpreter: 0x93dc008 at ../..//Kernel/System/Config.pm line 1325., referer: http://127.0.0.1/otrs/ind ex.pl [Mon Jan 14 21:24:38 2008] [error] [client 127.0.0.1] [Mon Jan 14 21:24:38 2008] index.pl: Attempt to free unreferenced scala r: SV 0xa0a7b14, Perl interpreter: 0x93dc008 at ../..//Kernel/System/Config.pm line 1325., referer: http://127.0.0.1/otrs/ind ex.pl [Mon Jan 14 21:24:38 2008] [error] [client 127.0.0.1] [Mon Jan 14 21:24:38 2008] index.pl: Attempt to free unreferenced scala r: SV 0x9c983a0, Perl interpreter: 0x93dc008 at ../..//Kernel/System/Config.pm line 1325., referer: http://127.0.0.1/otrs/ind ex.pl [Mon Jan 14 21:24:38 2008] [error] [client 127.0.0.1] [Mon Jan 14 21:24:38 2008] index.pl: Attempt to free unreferenced scala r: SV 0xa09e88c, Perl interpreter: 0x93dc008 at ../..//Kernel/System/Config.pm line 1325., referer: http://127.0.0.1/otrs/ind ex.pl [Mon Jan 14 21:24:38 2008] [error] [client 127.0.0.1] [Mon Jan 14 21:24:38 2008] index.pl: Attempt to free unreferenced scala . And it goes on and on. The last line is [Mon Jan 14 21:24:38 2008] [error] [client 127.0.0.1] Premature end of script headers: index.pl, referer: http://127.0.0.1/otrs/index.pl When I do the checkModule script I got : [EMAIL PROTECTED] /]# /opt/otrs/bin/otrs.checkModules CGI ... ok Date::Pcalc ... ok Date::Format ... ok DBI ... ok DBD::mysql ... ok Digest::MD5 ... ok Crypt::PasswdMD5 ... ok LWP::UserAgent ... ok IO::Scalar ... ok IO::Wrap ... ok MIME::Base64 ... ok MIME::Tools ... ok Mail::Internet ... ok Net::DNS ... ok Net::POP3 ... ok Net::LDAP ... ok Net::SMTP ... ok Authen::SASL ... ok GD ... ok GD::Text ... ok GD::Graph ... ok GD::Graph::lines ... ok GD::Text::Align ... ok XML::Parser ... ok PDF::API2 ... ok Compress::Zlib ... ok So im confuse ... Can anyone help me please? -- Alexis Gingras ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
[otrs-de] Umlaute u. Sonderzeichen im Webinterface nicht darstellbar nach Upgrade von 2.0.4 auf 2.2.4 [Ticket#2008010942000175]
Hallo, wir haben hier ein Upgrade in verschiedenen Szenarien durchgespielt, und leider in jedem Fall immer Probleme mit den Umlauten / Sonderzeichen (im Webinterface) nach dem Upgrade. Alles andere, funktioniert soweit gut. Ich bin beim testen des Upgrades wie folgt vorgegangen: 1.) Auf einem identischen Test-System habe ich eine Kopie vom OTRS aufgesetzt, alle (unsere) Änderungen und Patches nachvollzogen und das Backup der MySQL DB eingespielt. Beim Test im SQL Monitor waren alle Umlaute und Sonderzeichen einwandfrei lesbar, also identisch mit dem Quellsystem. Nachdem ich die DB Updates auf 2.1und 2.2 eingespielt habe (ohne Fehlermeldungen) waren die Daten in der DB nach wie vor lesbar. Nur das aktuelle OTRS Paket (2.2.4) liest die Daten entweder falsch oder gibt diese falsch wieder, alle Sonderzeichen und Umalute sind nicht mehr lesbar! 2.) Auf einem identischen Test-System habe ich eine Kopie vom OTRS aufgesetzt, alle (unsere) Änderungen und Patches NICHT nachvollzogen und das Backup der MySQL DB eingespielt. ... = Umalute sind nicht mehr lesbar! 3.) Nachdem ich eine Sicherheitskopie alle OTRS Verzeichnisse und der Datenbank angelegt habe, habe ich das Produktionssystem in einem Wartungsfenster von 2.0.4 auf 2.2.4 (wie oben, DB Updates 2.1 und 2.2 durchgeführt) umgestellt. Leider mit dem gleichen Ergebnis wie zuvor. OTRS 2.2.4 kann (im Gegensatz zu 2.0.4) aus unserer (original) Datenbank keine Umlaute und Sonderzeichen mehr darstellen. In der MySQL DB sind die Daten in UTF-8 angelegt / abgelegt. Da wir mit der Vor-Vor-Version keine Probleme haben, vermute ich eine Umstellung an einer Stelle die sich meiner Kenntnis, und der Kenntnis meines Kollegen entzieht. Beim Googlen und sonstigen Aktivitäten das Problem evtl. in einem vorigen Posts / Artikeln / HowTos zu finden, bin ich leider nicht fündig geworden, gesucht habe ich nach: OTRS 2.0 2.2 utf problem. Ich bin für jede Hilfe dankbar! Mit freundlichen Grüßen, Alexander Finger Konfiguration: CentOS 4.5 RPM-Pakete (Abhängigkeiten des OTRS): Name: perlVersion : 5.8.5 Name: perl-DBIVersion : 1.40 Name: perl-DBD-MySQLVersion : 2.9004 Name: perl-URIVersion : 1.30 Name: mod_perlVersion : 2.0.2 Name: httpdVersion : 2.0.52 Name: mysqlVersion : 4.1.20 Name: mysql-serverVersion : 4.1.20 Name: fetchmailVersion : 6.2.5 Name: procmailVersion : 3.22 Name: perl-libwww-perlVersion : 5.79 -- Fotofinder GmbH USt-IdNr. DE812854514 Software EntwicklungWeb: http://www.fotofinder.net/ Potsdamer Str. 96 Tel: +49 30 25792890 10785 BerlinFax: +49 30 257928999 Geschäftsführer: Ali Paczensky Amtsgericht: Berlin Charlottenburg (HRB 73099) Sitz: Berlin begin:vcard fn:Fotofinder GmbH / Alexander Finger n:Finger;Alexander org:Fotofinder GmbH;Software Entwicklung adr:;;Potsdamer Str. 96;Berlin;Berlin;10785;DEU email;internet:[EMAIL PROTECTED] tel;work:+49 30 25792890 tel;fax:+49 30 257928999 tel;home:+49 30 25792890 x-mozilla-html:FALSE url:http://www.fotofinder.net version:2.1 end:vcard ___ OTRS-de Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: http://lists.otrs.org/pipermail/otrs-de/ Listenabo verwalten: http://lists.otrs.org/cgi-bin/listinfo/otrs-de/ Support oder Consulting fuer Ihr OTRS System? = http://www.otrs.com/
[otrs-de] Rückruf:
Driesner, Michael möchte die Nachricht zurückrufen. ___ OTRS-de Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: http://lists.otrs.org/pipermail/otrs-de/ Listenabo verwalten: http://lists.otrs.org/cgi-bin/listinfo/otrs-de/ Support oder Consulting fuer Ihr OTRS System? = http://www.otrs.com/
[otrs-de] (kein Betreff)
Mit freundlichen Grüßen / Best Regards Michael Driesner Consultant (EDI) BTC Business Technology Consulting AG Konrad-Zuse-Str. 3 D-74172 Neckarsulm Fon:+49 (0)7132/3 80-424 Fax:+49 (0)7132/3 80-29 e-mail: [EMAIL PROTECTED] EDI Support : [EMAIL PROTECTED] Web: www.btc-ag.com Rechtliche Hinweise: Web: www.btc-ag.com/impressum.htm Handelsregister: Amtsgericht Oldenburg HRB 4717 Aufsichtratsvorsitzender: Heiko Harms Vorstand: Bülent Uzuner (Vorsitzender des Vorstandes), Dr. Jörg Ritter, Dr. Frank Quante Im Auftrag der EWE Aktiengesellschaft ___ OTRS-de Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: http://lists.otrs.org/pipermail/otrs-de/ Listenabo verwalten: http://lists.otrs.org/cgi-bin/listinfo/otrs-de/ Support oder Consulting fuer Ihr OTRS System? = http://www.otrs.com/
[otrs-de] Postmaster Filter Regeln
Hallo, Ich habe eine Problem mit dem Postmaster Filter im OTRS 2.2.3: Zwei Kriterien sollen abgeprüft werden 1) Absender 2) Empfänger Ich gehe davon aus das beide matchen müssen, also AND verknüpft sind. Anscheinend reicht es aber schon aus wenn der Empfänger stimmt. Somit wird dann das Emailticket in die falsche Queue geschoben. Michael Driesner ___ OTRS-de Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: http://lists.otrs.org/pipermail/otrs-de/ Listenabo verwalten: http://lists.otrs.org/cgi-bin/listinfo/otrs-de/ Support oder Consulting fuer Ihr OTRS System? = http://www.otrs.com/
