Re: [otrs] Installation problem ?
Alexis Gingras wrote: I wan't to try otrs. I use Fedora Core 7 so I used the rpm package. The installation went well. But when I log in I got a 500 internal server error. When i look at the otrs log file I got : [Mon Jan 14 21:24:35 2008][Notice][Kernel::System::Auth::DB::Auth] User: [EMAIL PROTECTED] authentication ok (REMOTE_ADDR: 127.0.0.1). Nothing there. Now I looked into the apache error_log and WOW : If the Fedora package is not working for you, you might want to file a bug in Fedora's bug tracker. The current version of OTRS is 2.2.4, I believe Fedora 7 has 2.1.5. There are RPMs available on otrs.org. You also could take a look at that line that is generating the errors. Nils Breunese. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] Time Accounting: How to make months start on 15th day instead of 1st Day?
-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Hi Daniel, Daniel Stonegate Fischer schrieb: How is it possible to make the module reset all times on 15th of each month instead of 1st Day of a month? There's no config option or something like that. This is not possible without modifying the code. So you probably need a custom made timeaccounting package. regards, Torsten Thau - -- Torsten Thau, Dipl. Inform. c.a.p.e. IT GmbH - Annaberger Str. 240 - D-09125 Chemnitz phone: +49 371 5347 623 cell: +49 176 66 680 680 personal pgp-key: 0x93E0A174 company pgp-key: 0x292F987D fax: +49 371 5347 625 http://www.cape-it.de AG Chemnitz - HRB 23192 -BEGIN PGP SIGNATURE- Version: GnuPG v1.4.6 (GNU/Linux) iD8DBQFHjJkFvXo8m5PgoXQRAmAjAJ0Yj/drXDXt/brCto4NXC5lst1GjwCffS8Y nEXB2+Us6e6UlIq4XshNUCU= =ww1C -END PGP SIGNATURE- ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
RE: [otrs] Installation problem ?
If the Fedora package is not working for you, you might want to file a bug in Fedora's bug tracker. The current version of OTRS is 2.2.4, I believe Fedora 7 has 2.1.5. There are RPMs available on otrs.org. Let me sugggest a manual installation. I did it with absolutely no OTRS experience just by following the instructions on otrs.org. This way you'll be running the latest release and you end up knowing a little bit about OTRS in the process. I installed it on a Debian stable if that's any help for you. -- Lars ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
RE: [otrs] Installation problem ?
I think I read a thing about Fedora 7/8 and the new perl modules which are the problem This bug is fixed in the upcoming 2.2.5 release: - (2008/01/03) Fixed bug# 2491 - OTRS crash's after initial login on fresh installation on fedora 7, fedora 8, altlinux and ActiveState Perl on win32. See: http://cvs.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.545view=markup Regards, Peter van Beugen -Oorspronkelijk bericht- Van: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Namens Lars Jørgensen Verzonden: dinsdag 15 januari 2008 13:52 Aan: otrs@otrs.org Onderwerp: RE: [otrs] Installation problem ? If the Fedora package is not working for you, you might want to file a bug in Fedora's bug tracker. The current version of OTRS is 2.2.4, I believe Fedora 7 has 2.1.5. There are RPMs available on otrs.org. Let me sugggest a manual installation. I did it with absolutely no OTRS experience just by following the instructions on otrs.org. This way you'll be running the latest release and you end up knowing a little bit about OTRS in the process. I installed it on a Debian stable if that's any help for you. -- Lars ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? =http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
RE: [otrs] Notify the agent by e-mail when a newticketisgeneratedinone of the agent's queue
I solved the problem. In Queue Management, I selected Group users and I have started to receive new ticket notifications e-mails. Thanks for all people who replied. From: [EMAIL PROTECTED] on behalf of Gabriele D'Andrea Sent: Mon 14/01/2008 22:55 To: User questions and discussions about OTRS.org Subject: Re: [otrs] Notify the agent by e-mail when a newticketisgeneratedinone of the agent's queue Be sure that the queue in which new tickets are created is selected under My Queues. - Original Message - From: Aysel Pamuk mailto:[EMAIL PROTECTED] To: User questions and discussions about OTRS.org mailto:otrs@otrs.org Sent: Monday, January 07, 2008 9:22 AM Subject: RE: [otrs] Notify the agent by e-mail when a new ticketisgeneratedinone of the agent's queue Hello, I receive Follow up notifications so I am sure my mail server is running. [ Follow up notification ] Send me a notification if a customer sends a follow up and I'm the owner of this ticket. I have set New Ticket Notification to Yes as shown below. But still I cannot receive a notification e-mail. [ New ticket notification ] Send me a notification if there is a new ticket in My Queues. NoYes Do you have any idea? Thank you, Aysel -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Obee, Daniel Sent: Friday, January 04, 2008 10:47 AM To: User questions and discussions about OTRS.org Subject: RE: [otrs] Notify the agent by e-mail when a new ticket isgeneratedinone of the agent's queue This is exactly what I described. The header of said area in the preferences panel might be named [ Mail Management ] for a reason ;D Greetz, Daniel From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Aysel Pamuk Sent: Freitag, 4. Januar 2008 09:18 To: User questions and discussions about OTRS.org Subject: RE: [otrs] Notify the agent by e-mail when a new ticket is generatedinone of the agent's queue Thank you for you reply. But I am asking for e-mail notification. Notifications can be seen from otrs web site but the agent might not have opened the otrs. That is why, an e-mail should be sent to the agent. Is there a way to do this? Aysel From: [EMAIL PROTECTED] on behalf of Obee, Daniel Sent: Fri 04/01/2008 10:19 To: User questions and discussions about OTRS.org Subject: RE: [otrs] Notify the agent by e-mail when a new ticket is generatedinone of the agent's queue Those are basic functions which can be done in the 'preferences' panel by the agent himself. The agent needs to mark the queue as 'my queue' and switch 'new ticket notification' to 'Yes'. Greetz, Daniel From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Aysel Pamuk Sent: Freitag, 4. Januar 2008 08:49 To: otrs@otrs.org Subject: [otrs] Notify the agent by e-mail when a new ticket is generated inone of the agent's queue Hello, I want to notify an agent by e-mail when a new ticket is generated in one of its queues. How can I do this? Thank you, Aysel ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/ winmail.dat___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
[otrs] Include image , type of leters an color in outbound mail
Hi, Is possible include images like a logo and diferent type and color of letters in mail sending to customers ?? It must be in the body of responses and in the signature area. Thaks for your help Antonio ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] Installation problem ?
Yeah, After some research I saw that otrs add some problem with perl =5.8.25. But I didn't saw any workaround or any release date for otrs 2.2.5. Does anyone know it? Thanks 2008/1/15, Peter van Beugen [EMAIL PROTECTED]: I think I read a thing about Fedora 7/8 and the new perl modules which are the problem This bug is fixed in the upcoming 2.2.5 release: - (2008/01/03) Fixed bug# 2491 - OTRS crash's after initial login on fresh installation on fedora 7, fedora 8, altlinux and ActiveState Perl on win32. See: ***http://cvs.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.545view=markup*http://cvs.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.545view=markup Regards, Peter van Beugen -Oorspronkelijk bericht- Van: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED][EMAIL PROTECTED]] Namens Lars Jørgensen Verzonden: dinsdag 15 januari 2008 13:52 Aan: otrs@otrs.org Onderwerp: RE: [otrs] Installation problem ? If the Fedora package is not working for you, you might want to file a bug in Fedora's bug tracker. The current version of OTRS is 2.2.4, I believe Fedora 7 has 2.1.5. There are RPMs available on otrs.org. Let me sugggest a manual installation. I did it with absolutely no OTRS experience just by following the instructions on otrs.org. This way you'll be running the latest release and you end up knowing a little bit about OTRS in the process. I installed it on a Debian stable if that's any help for you. -- Lars ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? =http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/ -- Alexis Gingras ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
[otrs] How can I get queueview used in locked ticket for the main queue view
Hi, The idea is use for the main queueview the smallest possible queueview like for example the locked ticket because its has only the header (3 lines) Thanks Antonio ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
[otrs] Is possible load the customer from csv file ?
Hi, Is possible load customers from CSV file ?? because its a lot of external customer don't register in the system but there are in the outlock adressbook Thanks Antonio ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] Include image , type of leters an color in outbound mail
Antonio Sarmiento wrote: Is possible include images like a logo and diferent type and color of letters in mail sending to customers ?? It must be in the body of responses and in the signature area. Including images and using fonts and colors requires creating HTML mail. I don't think OTRS supports sending HTML mail out of the box, but I might be wrong. Nils Breunese. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
[otrs] Newbie Q
Hi All, I'm new to OTRS and I'm wondering: what's the best and easiest way to add a few fields to the database and the GUI? Where to read documentation about this? Is OPM packaging the (best) way? Any input appreciated /Lars ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
[otrs] Re: Is possible load the customer from csv file ?
Sorry but it's so easy In Preferences you can change queueview to small. Sorry again. Antonio On Tue, 15 Jan 2008 16:11:12 -0300 Antonio Sarmiento [EMAIL PROTECTED] wrote: Hi, Is possible load customers from CSV file ?? because its a lot of external customer don't register in the system but there are in the outlock adressbook Thanks Antonio ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
[otrs] Logout issue
Hello, Every time when I log out I get this error on the page: --- 502 Bad Gateway The server returned an invalid or incomplete response. --- I have to then refresh the page again in order for it to take me back to log in page and when I refresh the page it says Invalid SessionID! in red on top of the page. I also noticed if I leave the page without refreshing a second time it gets stuck on the 502 error above unless I go to index.pl?Action=Logout a second time. How do I fix this? I am using otrs-2.1.7-39. Thanks, - Jake ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
[otrs] Ticket/Framework XML
I'm having trouble editing my configuration files. I've read the developers manuals and am following their directions. For example -- I set ConfigItem CustomerPreferencesGroups###Language to Valid=0 Yet the box still displays on my customers' preference page. I removed the ConfigItem completely, also to no avail. Yet these are the only files in the entire OTRS system, including the DB, that seem to have the words frontend language in them. Am I missing something completely? Like, do I need to be changing these config options from a perl prompt? Any help is appreciated! ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] Is possible load the customer from csv file ?
Hi Antonio, Is possible load customers from CSV file ?? because its a lot of external customer don't register in the system but there are in the outlock adressbook Out-of-the-box, there is no support for this function, but the boys of C.A.P.E IT have released the attatched script to do just that. Please have a look if this can hlep you. ((enjoy)) -- Shawn Beasley ((otrs)) :: OTRS AG :: Norsk-Data-Straße 1 :: 61352 Bad Homburg Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftssitz: Bad Homburg Amtsgericht Bad Homburg, HRB 10751 Steuernummer: 003/240/97521 Aufsichtsratsvorsitzender: Burchard Steinbild Vorstandsvorsitzender: André Mindermann synccustomeruser_csv2otrs.pl.gz Description: application/gzip signature.asc Description: OpenPGP digital signature ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
AW: AW: AW: AW: [otrs-de] Keine Notfiikation mehr beieingehendenTickets!!
Hallo Stefan und OTRS user community Das Problem hat sich unterdessen gelöst. (Mit hilfe von dem Beitrag welches Günter Gratzer gefunden hat - Danke Günter!). Die Lösung ist unter: http://www.mail-archive.com/otrs-de@otrs.org/msg07641.html ersichtlich. Beste Grüsse -Michael -Ursprüngliche Nachricht- Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im Auftrag von Stefan Schwarz Gesendet: Mittwoch, 19. Dezember 2007 07:37 An: User questions and discussions about OTRS.org in German Betreff: Re: AW: AW: AW: [otrs-de] Keine Notfiikation mehr beieingehendenTickets!! Michael Dornbierer schrieb: Danke für Deine Hilfe soweit Stefan - schätz ich sehr: Ticket wurde über Kunden-Interface erstellt: 1: Aktion: Kommentar: Inhalt: Benutzer: Erstellt am: NewTicket Neues Ticket [200712181056] erstellt (Q=TEST;P=3 normal;S=new). - [EMAIL PROTECTED] (Admin OTRS) 18.12.2007 16:41:15 CustomerUpdate Aktualisiert: CustomerID=9;CustomerUser=test; - [EMAIL PROTECTED] (Admin OTRS) 18.12.2007 16:41:15 WebRequestCustomer Kunde stellte Anfrage über Web. x [EMAIL PROTECTED] (Admin OTRS) 18.12.2007 16:41:15 SendAutoReply AutoReply an test test [EMAIL PROTECTED] versandt. x [EMAIL PROTECTED] (Admin OTRS) 18.12.2007 16:41:15 Damit wird schon klar, dass OTRS überhaupt keine Mails an Agenten der Queue verschickt. Mögliche Ursachen: 1) Keine Agenten habe diese Queue abonniert 2) Agenten haben die Mailbenachrichtigung auf Nein gesetzt 3) Agenten haben keine validen Mailadressen (wie z.B. ...localhost) 4) Benachrichtigungen sind nicht definiert (de::Agent::NewTicket) 5) Agenten haben keine Schreibrechte auf dieser Queue 2. [Tue Dec 18 16:41:15 2007][Notice][Kernel::System::Ticket::TicketCreate] New Ticket [200712181056/zrd] created (TicketID=96,Queue=TEST,Priority=3 normal,State=new) [Tue Dec 18 16:41:15 2007][Notice][Kernel::System::Ticket::Article::ArticleSend] Sent email to 'test test [EMAIL PROTECTED]' from 'Xlease Support ticket [EMAIL PROTECTED]'. HistoryType = SendAutoReply, Subject = [Ticket#200712181056] zrd; [Tue Dec 18 16:41:15 2007][Notice][Kernel::System::Ticket::Article::SendAutoResponse] Sent auto response (SendAutoReply) for Ticket [200712181056] (TicketID=96, ArticleID=526) to 'test test xxx'. Das passt zu 1) 3. 2007-12-18 15:41:23 66.240.218.26 OutboundConnectionResponse SMTPSVC1 DELL8200-1 - 25 0 57 0 - - [] Hoffe das hilft, Stefan Schwarz ___ OTRS-de Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: http://lists.otrs.org/pipermail/otrs-de/ Listenabo verwalten: http://lists.otrs.org/cgi-bin/listinfo/otrs-de/ Support oder Consulting fuer Ihr OTRS System? = http://www.otrs.com/ ___ OTRS-de Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: http://lists.otrs.org/pipermail/otrs-de/ Listenabo verwalten: http://lists.otrs.org/cgi-bin/listinfo/otrs-de/ Support oder Consulting fuer Ihr OTRS System? = http://www.otrs.com/
