date:20090917

Re: [otrs] otrs-fetching mails from mail server

2009-09-17 Thread Karthick B

uario,
> >
> > Gracias por utilizar nuestros servicios. Ayudenos a mejorar
> > nuestra atenci?n y nuestros servicios.
> >
> > Por favor atienda la siguiente encuesta para el Sistema de Gesti?n
> > Integrado de la Universidad.
> >
> > :///
> public.pl?Action=PublicSurvey&PublicSurveyKey=
> >
> > Gracias por su ayuda!
> >
> > Proceso de Gestion de TIC
> > ";
> > $Self->{'Survey::NotificationSubject'} =  'Ayudenos a mejorar nuestros
> > servicios!';
> > $Self->{'Survey::NotificationSender'} =  'qual...@midominio.edu.co'
> > ;
> > $Self->{'Survey::SendPeriod'} =  '.001';
> >
> > $Self->{'Survey::SendNoSurveyRegExp'} =
> > '(MAILER-DAEMON|postmaster|abuse)@.+?\..+?'
> >
> > 
> > be sure that notifications are working, or more exactly that SMTP is
> > working,
> >
> >
> > Aquiles Cohen.-
> >
> > Homepage : http://aqcohen.blogspot.com
> >
> >
> > On Wed, Sep 16, 2009 at 8:18 AM, Walter R. Moore  > <mailto:moor...@eckerd.edu>> wrote:
> >
> >
> > Related to this, can those of you with working surveys share what the
> > correct trigger (SurveySendRequest) is? I can not get the system to
> send
> > surveys at all.
> >
> > This is what I see in sysconfig.
> >
> > $Self->{'Ticket::EventModulePost'}->{'99-SurveySendRequest'} =  {
> >  'Event' => '(TicketStateUpdate|StateSet) ',
> >  'Module' => 'Kernel::System::Ticket::Event::SurveySendRequest'
> > };
> > $Self->{'Survey::SendNoSurveyRegExp'} =
> >  '(MAILER-DAEMON|abuse)@.+?\\..+?';
> > $Self->{'Survey::NotificationSender'} =  'o...@eckerd.edu
> > <mailto:o...@eckerd.edu>';
> > $Self->{'Survey::SendPeriod'} =  '0.0001';
> >
> > Aquiles Cohen wrote:
> > > Hi,
> > >
> > > It's any way that the send survey dont expire?.   My users are
> > receiving
> > > the surveys but they don?t do it inmediatily and the survey key
> expire
> > >
> > >
> > >
> > > Aquiles Cohen.-
> > >
> > > Homepage : http://aqcohen.blogspot.com <
> http://aqcohen.blogspot.com/>
> > >
> > >
> > >
> >
> 
> > >
> > >
> -
> > > OTRS mailing list: otrs - Webpage: http://otrs.org/
> > > Archive: http://lists.otrs.org/pipermail/otrs
> > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> > >
> > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
> > > http://www.otrs.com/en/support/enterprise-subscription/
> >
> > --
> > +-+
> > Walter R. Moore --  Sr. Systems Administrator, Eckerd College
> > moor...@eckerd.edu <mailto:moor...@eckerd.edu> --
> >  http://home.eckerd.edu/~moorewr <http://home.eckerd.edu/%7Emoorewr>
> >
> > "It was glorious to see -- if your heart were iron,
> > And you could keep from grieving at all the pain" - The Iliad
> (13.355)
> >
> >
> > -----
> > OTRS mailing list: otrs - Webpage: http://otrs.org/
> > Archive: http://lists.otrs.org/pipermail/otrs
> > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> >
> > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
> > http://www.otrs.com/en/support/enterprise-subscription/
> >
> >
> >
> > 
> >
> > -
> > OTRS mailing list: otrs - Webpage: http://otrs.org/
> > Archive: http://lists.otrs.org/pipermail/otrs
> > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> >
> > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
> > http://www.otrs.com/en/support/enterprise-subscription/
>
> --
> +-+
> Walter R. Moor

Re: [otrs] Setting up a role hierarchy in OTRS

2009-09-17 Thread Kaul, Sunjay

Hi Michiel,
Thanks, I did just that, raised a feature request

Regards,
Sunjay 
*






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[otrs] Email Issues - OTRS - Google Mail

2009-09-17 Thread Ramsey Allison

Hello,
I am using OTRS on a linux box. We recently changed on company mail to
google and now am unable to send/receive mail to OTRS. I can view the mail
in my google account but it is not making it to OTRS.  Where in the otrs
directory can I view the mail host name?  Is there a setting to select SSL?

PostMaster Mail Account Settings:
Type:pop3s
Username:x...@techsupport.org 
Password:
Host:pop.gmail.com
Trusted:yes
Dispatching:Dispatching by specific Queue
Queue:Support
Valid:valid


  *Incoming Mail (POP3) Server - requires SSL:* pop.gmail.com
*Use SSL*: Yes
*Port*: 995  *Outgoing Mail (SMTP) Server - requires TLS:*
smtp.gmail.com(use authentication)
*Use Authentication*: Yes
*Use STARTTLS*: Yes (some clients call this SSL)
*Port*: 465 or 587



-- 
Ramsey Allison
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Re: [otrs] survey module

2009-09-17 Thread Aquiles Cohen

in event i have (TicketStateUpdate|StateSet)


Aquiles Cohen.-

Homepage : http://aqcohen.blogspot.com


On Thu, Sep 17, 2009 at 8:13 AM, Walter R. Moore  wrote:

> Yes, I've got the surveys set as Master.. they just never trigger... the
> system is not getting as far as trying to send them.
>
> Two follow-ups..
>
> Does my << $Self->{'Ticket::EventModulePost'}->{'99-SurveySendRequest'}
> >> look like yours?
>
> What logging happens when a survey is sent? I have no log entries, good
> or bad, about surveys, which leads me to conclude the trigger itself is
> not working.
>
> Aquiles Cohen wrote:
> > 
> >
> > $Self->{'Survey::NotificationBody'} =  "Estimado Usuario,
> >
> > Gracias por utilizar nuestros servicios. Ayudenos a mejorar
> > nuestra atención y nuestros servicios.
> >
> > Por favor atienda la siguiente encuesta para el Sistema de Gestión
> > Integrado de la Universidad.
> >
> >
> :///public.pl?Action=PublicSurvey&PublicSurveyKey=
> >
> > Gracias por su ayuda!
> >
> > Proceso de Gestion de TIC
> > ";
> > $Self->{'Survey::NotificationSubject'} =  'Ayudenos a mejorar nuestros
> > servicios!';
> > $Self->{'Survey::NotificationSender'} =  'qual...@midominio.edu.co'
> > ;
> > $Self->{'Survey::SendPeriod'} =  '.001';
> >
> > $Self->{'Survey::SendNoSurveyRegExp'} =
> > '(MAILER-DAEMON|postmaster|abuse)@.+?\..+?'
> >
> > 
> > be sure that notifications are working, or more exactly that SMTP is
> > working,
> >
> >
> > Aquiles Cohen.-
> >
> > Homepage : http://aqcohen.blogspot.com
> >
> >
> > On Wed, Sep 16, 2009 at 8:18 AM, Walter R. Moore  > > wrote:
> >
> >
> > Related to this, can those of you with working surveys share what the
> > correct trigger (SurveySendRequest) is? I can not get the system to
> send
> > surveys at all.
> >
> > This is what I see in sysconfig.
> >
> > $Self->{'Ticket::EventModulePost'}->{'99-SurveySendRequest'} =  {
> >  'Event' => '(TicketStateUpdate|StateSet) ',
> >  'Module' => 'Kernel::System::Ticket::Event::SurveySendRequest'
> > };
> > $Self->{'Survey::SendNoSurveyRegExp'} =
> >  '(MAILER-DAEMON|abuse)@.+?\\..+?';
> > $Self->{'Survey::NotificationSender'} =  'o...@eckerd.edu
> > ';
> > $Self->{'Survey::SendPeriod'} =  '0.0001';
> >
> > Aquiles Cohen wrote:
> > > Hi,
> > >
> > > It's any way that the send survey dont expire?.   My users are
> > receiving
> > > the surveys but they don´t do it inmediatily and the survey key
> expire
> > >
> > >
> > >
> > > Aquiles Cohen.-
> > >
> > > Homepage : http://aqcohen.blogspot.com <
> http://aqcohen.blogspot.com/>
> > >
> > >
> > >
> >
> 
> > >
> > >
> -
> > > OTRS mailing list: otrs - Webpage: http://otrs.org/
> > > Archive: http://lists.otrs.org/pipermail/otrs
> > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> > >
> > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
> > > http://www.otrs.com/en/support/enterprise-subscription/
> >
> > --
> > +-+
> > Walter R. Moore --  Sr. Systems Administrator, Eckerd College
> > moor...@eckerd.edu  --
>  >  http://home.eckerd.edu/~moorewr
> >
> > "It was glorious to see -- if your heart were iron,
> > And you could keep from grieving at all the pain" - The Iliad
> (13.355)
> >
> >
> > -
> > OTRS mailing list: otrs - Webpage: http://otrs.org/
> > Archive: http://lists.otrs.org/pipermail/otrs
> > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> >
> > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
> > http://www.otrs.com/en/support/enterprise-subscription/
> >
> >
> >
> > 
> >
> > -
> > OTRS mailing list: otrs - Webpage: http://otrs.org/
> > Archive: http://lists.otrs.org/pipermail/otrs
> > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> >
> > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
> > http://www.otrs.com/en/support/enterprise-subscription/
>
> --
> +-+
> Walter R. Moore --  Sr. Systems Administrator, Eckerd College
> moor...@eckerd.edu --  http://home.eckerd.edu/~moorewr
>
> "It was glorious to see -- if your heart were iron,
> And you could keep from grieving at all the pain" - The Iliad (13.355)
>
>
> -
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://li

Re: [otrs] Install OTRS 2.2.5 on Windows XP machine

2009-09-17 Thread Nathan Campbell

I’m kind of coming into the conversation a bit late in the game, but if you are 
running on XP, is there any particular reason to be married to Apache? You 
could try IIS and see how that works.

If you need some documentation to setup OTRS on Windows (I am run two instances 
of OTRS on W2K3 / MSSQL 2005 / IIS6) let me know.

Nathan Campbell 
Dallas Symphony Orchestra 

From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Lev 
Davidovich
Sent: Thursday, September 17, 2009 4:27 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Install OTRS 2.2.5 on Windows XP machine

Hi Michiel I have tried what you suggested but I am getting errors starting up 
Apache when I replace the files in the otrs/otrs directory with the 2.2.5 files 
of the same directory. As I explained in my most recent email I am unable to 
restart Apache 2.2 whenever I replace any of these directories:

Kernel\System 

Kernel\Modules 

Kernel\ cpan-lib

I thought it might be easier with if I downloaded 2.3 (the earliest windows 
installer) rather than the latest version but the same problem cropped up.

Is there any way of finding out which files I need to change within these 
directories in order to be able to restart Apache after replacing the otrs\otrs 
contents?

A more general question I have is - would it be easier to install on a Unix 
machine (or a Windows machine running VMWare)? And would the same apply to a 
Mac OS machine (which is a platform with IT support in our workplace)?

Thanks

  _  

From: Michiel Beijen 
To: User questions and discussions about OTRS. 
Sent: Wednesday, 9 September, 2009 11:12:31
Subject: Re: [otrs] Install OTRS 2.2.5 on Windows XP machine

Lev,

Yes, there are no longer windows INSTALLERS of 2.2 otrs available,
because of issues with one of the bundled components.
On the download servers you can download every source version back to 0.5 beta!
[http://ftp.otrs.org/pub/otrs/  ]

What you could do is download the latest version of the Windows
installer of OTRS, drop the mysql database, and load your backup
database from live, clean the /otrs/otrs directory and unzip the 2.2
version you would like to use there.
Copy Config.pm from the server to your Windows box
but make sure you add the following line to it:

$Self->{'SendmailModule'} = 'Kernel::System::Email::DoNotSendEmail';

this because your copy system will not be sending escalations out for
tickets that are long closed on live ;-)
(available since otrs 2.2.6)

and you should probably also look into how OTRS fetches mails from the
server on your live system. If you use pop or imap as defined in the
Admin web user interface, you might want to edit crontab to NOT run
PostMasterMailbox.pl

Regards,

MIchiel

On Wed, Sep 9, 2009 at 11:59 AM, Lev Davidovich wrote:
> Thanks Michael. I am inclined to go down the VMWare route that both you and
> Rory and others suggest but I am not having much luck convincing the
> decision makers here!
>
> The consensus seems to be that it is OK as a long term project but that in
> the short term what we need is a quick database dump followed by import into
> a copy of OTRS running on Windows.
>
> Just to be clear about what you are saying -
>
> are you saying it is no longer possible to download  versions of OTRS
> earlier than 2.3 x and install them on Windows? Or is it only AUTOMATIC
> installers that it is no longer possible to download?
>
> Where can I find an automatic installer for version 2.3 x?
>
> I could still download version 2.2.5 from ftp://ftp.otrs.org/pub/otrs/ and 
>  
> install it manually (using the instructions that Afshar Mohebbi has posted )
> - is that correct?
>
> Thank you
> 
> From: Michiel Beijen 
> To: User questions and discussions about OTRS. 
> Sent: Wednesday, 9 September, 2009 10:36:46
> Subject: Re: [otrs] Install OTRS 2.2.5 on Windows XP machine
>
> Hi Lev,
>
> Due to licensing issues there are no longer old Windows installers
> earlier than 2.3..x available for download.
>
> Afshar Mohebbi has posted instructions for setting up OTRS on Windows;
> http://afsharm.blogspot.com/2009/03/installing-otrs-active-perl-on-windows.html
> (but this is with Microsoft SQL Server, you should just install MySQL
> instead)
>
> I guess it would be good to also have instructions for manual
> installation on Windows...
>
> Depending on your situation you could also install VMWare on your XP
> workstation with linux, just as on your server. Then you would have a
> real test environment; which you can also use to test out upgrades or
> so.
> VMWare Server is available at no charge. VMWare workstation costs a
> little more but has lots of good features.
> Myself, I use VMWare server ;-)
>
> Regards,
>
> Michiel.
>
> On Wed, Sep 9, 2009 at 11:18 AM, Lev Davidovich
> wrote:
>> Hi I want to install OTRS 2.2.5 on a Windows XP test machine as that is
>> the
>> version

Re: [otrs] Install OTRS 2.2.5 on Windows XP machine

2009-09-17 Thread Lev Davidovich

Hi Michiel I have tried what you suggested but I am getting errors starting up 
Apache when I replace the files in the otrs/otrs directory with the 2.2..5 
files of the same directory. As I explained in my most recent email I am unable 
to restart Apache 2.2 whenever I replace any of these directories:

Kernel\System 
Kernel\Modules 
Kernel\cpan-lib

I thought it might be easier with if I downloaded 2.3 (the earliest windows 
installer) rather than the latest version but the same problem cropped up.

Is there any way of finding out which files I need to change within these 
directories in order to be able to restart Apache after replacing the otrs\otrs 
contents?

A more general question I have is - would it be easier to install on a Unix 
machine (or a Windows machine running VMWare)? And would the same apply to a 
Mac OS machine (which is a platform with IT support in our workplace)?

Thanks

From: Michiel Beijen 
To: User questions and discussions about OTRS. 
Sent: Wednesday, 9 September, 2009 11:12:31
Subject: Re: [otrs] Install OTRS 2.2.5 on Windows XP machine

Lev,

Yes, there are no longer windows INSTALLERS of 2.2 otrs available,
because of issues with one of the bundled components.
On the download servers you can download every source version back to 0.5 beta!
[http://ftp.otrs.org/pub/otrs/]

What you could do is download the latest version of the Windows
installer of OTRS, drop the mysql database, and load your backup
database from live, clean the /otrs/otrs directory and unzip the 2.2
version you would like to use there.
Copy Config.pm from the server to your Windows box
but make sure you add the following line to it:

$Self->{'SendmailModule'} = 'Kernel::System::Email::DoNotSendEmail';

this because your copy system will not be sending escalations out for
tickets that are long closed on live ;-)
(available since otrs 2.2.6)

and you should probably also look into how OTRS fetches mails from the
server on your live system. If you use pop or imap as defined in the
Admin web user interface, you might want to edit crontab to NOT run
PostMasterMailbox.pl

Regards,

MIchiel

On Wed, Sep 9, 2009 at 11:59 AM, Lev Davidovich wrote:
> Thanks Michael. I am inclined to go down the VMWare route that both you and
> Rory and others suggest but I am not having much luck convincing the
> decision makers here!
>
> The consensus seems to be that it is OK as a long term project but that in
> the short term what we need is a quick database dump followed by import into
> a copy of OTRS running on Windows.
>
> Just to be clear about what you are saying -
>
> are you saying it is no longer possible to download  versions of OTRS
> earlier than 2.3 x and install them on Windows? Or is it only AUTOMATIC
> installers that it is no longer possible to download?
>
> Where can I find an automatic installer for version 2.3 x?
>
> I could still download version 2.2.5 from ftp://ftp.otrs.org/pub/otrs/ and
> install it manually (using the instructions that Afshar Mohebbi has posted )
> - is that correct?
>
> Thank you
> 
> From: Michiel Beijen 
> To: User questions and discussions about OTRS. 
> Sent: Wednesday, 9 September, 2009 10:36:46
> Subject: Re: [otrs] Install OTRS 2.2.5 on Windows XP machine
>
> Hi Lev,
>
> Due to licensing issues there are no longer old Windows installers
> earlier than 2.3.x available for download..
>
> Afshar Mohebbi has posted instructions for setting up OTRS on Windows;
> http://afsharm.blogspot.com/2009/03/installing-otrs-active-perl-on-windows.html
> (but this is with Microsoft SQL Server, you should just install MySQL
> instead)
>
> I guess it would be good to also have instructions for manual
> installation on Windows...
>
> Depending on your situation you could also install VMWare on your XP
> workstation with linux, just as on your server. Then you would have a
> real test environment; which you can also use to test out upgrades or
> so.
> VMWare Server is available at no charge. VMWare workstation costs a
> little more but has lots of good features.
> Myself, I use VMWare server ;-)
>
> Regards,
>
> Michiel.
>
> On Wed, Sep 9, 2009 at 11:18 AM, Lev Davidovich
> wrote:
>> Hi I want to install OTRS 2..2.5 on a Windows XP test machine as that is
>> the
>> version we have on the live server.
>>
>> The automatic installer on the following page
>>
>> http://www.otrs.org/download/
>>
>> is only for the latest version.
>>
>> Is there an automatic installer I can find for installing 2.2 on Windows?
>>
>> Rory was kind enough to point out the following page with downloads of
>> earlier versions
>>
>> ftp://ftp.otrs.org/pub/otrs/
>>
>> but downloading 2.2.5 from here would require a manual install on Windows.
>>
>> I can't seem to find instructions to manually install version 2.2 on
>> Windows.
>>
>> I have, however, found instructions to manually install version 1.3 on
>> Windows on the following page.
>>
>> http://doc.otrs.org/1.3/en

Re: [otrs] FW: FAQ Public Interface language

2009-09-17 Thread Rui Castro

Hi Michiel,

Your suggestion works! Changing the default language in the browser made the 
Public Interface appear in English. 
Thanks!

Best regards,
Rui

Hi Rui,

Currently the Public frontend of the FAQ displays the language that is
requested by the browser. Your browser is probably instructed to request
pages in Portuguese if that exists, so that is why you will see the page in
Portuguese.

For instance in Firefox you can change that by selecting Preferences >
Content > Languages > Choose.
If any of the languages listed here is available, OTRS will return that. If
there is none, it will fallback to the language you have defined in Admin >
SysConfig > Framework > Core > DefaultLanguage.

What you could do, is remove all languages but English from Admin >
SysConfig > Framework > Core > DefaultUsedLanguages. Then the Public FAQ
frontend will always display in English. But this will also prevent agents
and customer users to use any other language than english!

hope this helps,

Michiel

On Fri, Sep 11, 2009 at 12:08 PM, Rui Castro http://lists.otrs.org/cgi-bin/listinfo/otrs> > wrote:

>  Hello,
> 
> 
> 
> I just installed the FAQ module. When I use the Agent Interface everything
> is in the english language, but when I use the Public interface the
> categories and RSS are in portuguese. How can I change the public interface
> to the english language? I have already been looking in the System
> Configuration and even in the Standard Customer dtl files, but was unable to
> have all sentences in English.
> 
> 
> 
> Thanks and best regards,
> 
> Rui

Rui Castro ● Director

NoniusSoft – Software e Consultoria para Telecomunicações, S. A.

Rua Actor Ferreira da Silva, 100 ● 4200 – 298 Porto ● Portugal

Tel.: +351 22 030 15 30 ● Fax: +351 22 030 15 21

r...@noniussoftware.com   ●  
http://www.noniussoftware.com  

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Re: [otrs] Changing MySQL to MSSQL

2009-09-17 Thread Nathan Campbell

Microsoft SQL should be installed on a Microsoft Windows Server. 

Of course, your OTRS installation can run on Linux, but if your database
is running MSSQL then it is installed on a Windows server. That is where
you need to configure the DSN -

 

On the Windows server 

Click Start > Control Panel > Administrative Tools > Data Sources (ODBC)

 

Click the second tab labeled  - System DSN

Proceed through the wizard - it is a fairly easy / self-explanatory
wizard.

 

You definitely should configure the System DSN - if that doesn't work,
there may be some other issues getting a Linux box to communicate with
the Windows / MSSQL server, but my Linux / Windows interaction
experience is limited to Samba, which I don't think would apply in this
case. Remember, Google is your friend! J

 

Good luck (still),

 

Nathan Campbell 
Systems Administrator
Dallas Symphony Orchestra 
Morton H. Meyerson Symphony Center
Schlegel Administrative Suites
2301 Flora Street 
Dallas, Texas 75201 

214-871-4026 - phone 
214-953-1218 - fax 
n.campb...@dalsym.com  
www.dallassymphony.com  

 

"To entertain, inspire and change lives through musical excellence" 
Click Here To Buy Tickets  

From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
Marretta, Rosanna
Sent: Thursday, September 17, 2009 10:34 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Changing MySQL to MSSQL

 

Thank you very much for your email.  I haven't set up the System DSN,
would make sense!  We are using Linux Suse server, do you know how to do
this as I'm very new to linux.

 

Thanks,

Rosanna

 

  _  

From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
Nathan Campbell
Sent: 17 September 2009 15:48
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Changing MySQL to MSSQL

Did you create a System DSN in the ODBC settings on the server running
the OTRS MSSQL SQL instance? It looks like you would have, but just in
case:

 

(Forgive if this is more information that you need - you probably know
all of this - more for posterity and others in the future.)

 

In Administrative Tools > Data Sources (ODBC) create a SYSTEM DSN -
whatever you name the DSN is the value to enter in your config.pm file:-
it does not have to match the actual database name.

 

For instance, my SQL server is named IMUDD, the database itself is named
otrs, but the value I enter in the config.pm file is SQLOTRS because
that is what I named the System DSN on the SQL Server.

Also, try using the value below for $Self->{DatabaseDSN} instead of
DBI:ODBC:otrs - 

 

$Self->{'DatabaseHost'} = 'IMUDD';

$Self->{'Database'} = 'SQLOTRS';

$Self->{'DatabaseUser'} = 'mssql-user-name';

$Self->{'DatabasePw'} = 'super-secret-password';

$Self->{DatabaseDSN} = "DBI:ODBC:$Self->{Database}";

$Self->{'Database::Type'} = 'mssql';

 

Good luck!

 

Nathan Campbell 
Dallas Symphony Orchestra 

From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
Marretta, Rosanna
Sent: Thursday, September 17, 2009 9:35 AM
To: otrs@otrs.org
Subject: [otrs] Changing MySQL to MSSQL

 

Hi,

 

I am changing MySQL to MSSQL and need some assistance if I may.

 

 

I have created the database and set up a login for OTRS in my MSSQL.  I
have changed the config.pm file as per below:

 

# DatabaseHost

# (The database host.)

$Self->{DatabaseHost} = '[IP or name to your Database]';

# Database

# (The database name.)

$Self->{Database} = 'otrs';

# DatabaseUser

# (The database user.)

$Self->{DatabaseUser} = 'otrs';

# DatabasePw

# (The password of database user. You also can use
bin/CryptPassword.pl

# for crypted passwords.)

$Self->{DatabasePw} = '[password to sql server for user otrs]';

# DatabaseDSN

   

   $Self->{"Database::Type"} = 'mssql'; 



$Self->{DatabaseDSN} = "DBI:ODBC:otrs";



$Self->{DatabaseUserTable} = 'users';

 

Perl-DBD-ODBC has also been installed.

 

I ran CheckDB.pl and I'm getting the following error, can anybody please
help me.  Do I have to change another file?

 

 

DBI connect('otrs','otrs',) failed: [unixODBC][Driver Manager]Data
source name not found, and not default driver specified

 

 

 

Can anybody help?

 

Thanks

 

 

 

 

Rosanna 

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Re: [otrs] Changing MySQL to MSSQL

2009-09-17 Thread LQ Marshall

 


  _  

Thank you very much for your email.  I haven't set up the System DSN, would
make sense!  We are using Linux Suse server, do you know how to do this as
I'm very new to linux.
 
Thanks,
Rosanna 
 

 The DSN is setup on the Windows server in which the MSSQL server is
installed.  Nathan provided the location in his email... "In Administrative
Tools > Data Sources (ODBC) create a SYSTEM DSN - whatever you name the DSN
is the value to enter in your config.pm file:- it does not have to match the
actual database name."
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Re: [otrs] Changing MySQL to MSSQL

2009-09-17 Thread Marretta, Rosanna

Thank you very much for your email.  I haven't set up the System DSN,
would make sense!  We are using Linux Suse server, do you know how to do
this as I'm very new to linux.
 
Thanks,
Rosanna



From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
Nathan Campbell
Sent: 17 September 2009 15:48
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Changing MySQL to MSSQL



Did you create a System DSN in the ODBC settings on the server running
the OTRS MSSQL SQL instance? It looks like you would have, but just in
case:

 

(Forgive if this is more information that you need - you probably know
all of this - more for posterity and others in the future.)

 

In Administrative Tools > Data Sources (ODBC) create a SYSTEM DSN -
whatever you name the DSN is the value to enter in your config.pm file:-
it does not have to match the actual database name.

 

For instance, my SQL server is named IMUDD, the database itself is named
otrs, but the value I enter in the config.pm file is SQLOTRS because
that is what I named the System DSN on the SQL Server.

Also, try using the value below for $Self->{DatabaseDSN} instead of
DBI:ODBC:otrs - 

 

$Self->{'DatabaseHost'} = 'IMUDD';

$Self->{'Database'} = 'SQLOTRS';

$Self->{'DatabaseUser'} = 'mssql-user-name';

$Self->{'DatabasePw'} = 'super-secret-password';

$Self->{DatabaseDSN} = "DBI:ODBC:$Self->{Database}";

$Self->{'Database::Type'} = 'mssql';

 

Good luck!

 

Nathan Campbell 
Dallas Symphony Orchestra 



From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
Marretta, Rosanna
Sent: Thursday, September 17, 2009 9:35 AM
To: otrs@otrs.org
Subject: [otrs] Changing MySQL to MSSQL

 

Hi,

 

I am changing MySQL to MSSQL and need some assistance if I may.

 

 

I have created the database and set up a login for OTRS in my MSSQL.  I
have changed the config.pm file as per below:

 

# DatabaseHost

# (The database host.)

$Self->{DatabaseHost} = '[IP or name to your Database]';

# Database

# (The database name.)

$Self->{Database} = 'otrs';

# DatabaseUser

# (The database user.)

$Self->{DatabaseUser} = 'otrs';

# DatabasePw

# (The password of database user. You also can use
bin/CryptPassword.pl

# for crypted passwords.)

$Self->{DatabasePw} = '[password to sql server for user otrs]';

# DatabaseDSN

   

   $Self->{"Database::Type"} = 'mssql'; 



$Self->{DatabaseDSN} = "DBI:ODBC:otrs";



$Self->{DatabaseUserTable} = 'users';

 

Perl-DBD-ODBC has also been installed.

 

I ran CheckDB.pl and I'm getting the following error, can anybody please
help me.  Do I have to change another file?

 

 

DBI connect('otrs','otrs',) failed: [unixODBC][Driver Manager]Data
source name not found, and not default driver specified

 

 

 

Can anybody help?

 

Thanks

 

 

 

 

Rosanna 

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Re: [otrs] Changing MySQL to MSSQL

2009-09-17 Thread Nathan Campbell

Did you create a System DSN in the ODBC settings on the server running
the OTRS MSSQL SQL instance? It looks like you would have, but just in
case:

 

(Forgive if this is more information that you need - you probably know
all of this - more for posterity and others in the future.)

 

In Administrative Tools > Data Sources (ODBC) create a SYSTEM DSN -
whatever you name the DSN is the value to enter in your config.pm file:-
it does not have to match the actual database name.

 

For instance, my SQL server is named IMUDD, the database itself is named
otrs, but the value I enter in the config.pm file is SQLOTRS because
that is what I named the System DSN on the SQL Server.

Also, try using the value below for $Self->{DatabaseDSN} instead of
DBI:ODBC:otrs - 

 

$Self->{'DatabaseHost'} = 'IMUDD';

$Self->{'Database'} = 'SQLOTRS';

$Self->{'DatabaseUser'} = 'mssql-user-name';

$Self->{'DatabasePw'} = 'super-secret-password';

$Self->{DatabaseDSN} = "DBI:ODBC:$Self->{Database}";

$Self->{'Database::Type'} = 'mssql';

 

Good luck!

 

Nathan Campbell 
Dallas Symphony Orchestra 



From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
Marretta, Rosanna
Sent: Thursday, September 17, 2009 9:35 AM
To: otrs@otrs.org
Subject: [otrs] Changing MySQL to MSSQL

 

Hi,

 

I am changing MySQL to MSSQL and need some assistance if I may.

 

 

I have created the database and set up a login for OTRS in my MSSQL.  I
have changed the config.pm file as per below:

 

# DatabaseHost

# (The database host.)

$Self->{DatabaseHost} = '[IP or name to your Database]';

# Database

# (The database name.)

$Self->{Database} = 'otrs';

# DatabaseUser

# (The database user.)

$Self->{DatabaseUser} = 'otrs';

# DatabasePw

# (The password of database user. You also can use
bin/CryptPassword.pl

# for crypted passwords.)

$Self->{DatabasePw} = '[password to sql server for user otrs]';

# DatabaseDSN

   

   $Self->{"Database::Type"} = 'mssql'; 



$Self->{DatabaseDSN} = "DBI:ODBC:otrs";



$Self->{DatabaseUserTable} = 'users';

 

Perl-DBD-ODBC has also been installed.

 

I ran CheckDB.pl and I'm getting the following error, can anybody please
help me.  Do I have to change another file?

 

 

DBI connect('otrs','otrs',) failed: [unixODBC][Driver Manager]Data
source name not found, and not default driver specified

 

 

 

Can anybody help?

 

Thanks

 

 

 

 

Rosanna 

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Re: [otrs] Changing MySQL to MSSQL

2009-09-17 Thread Marco Vannini

N please why ??!!
:D :D :D

On Thu, Sep 17, 2009 at 4:34 PM, Marretta, Rosanna <
rosanna.marre...@yrclogistics.com> wrote:

>  Hi,
>
> I am changing MySQL to MSSQL and need some assistance if I may.
>
>
> I have created the database and set up a login for OTRS in my MSSQL.  I
> have changed the config.pm file as per below:
>
>  # DatabaseHost
>
> # (The database host.)
>
> $Self->{DatabaseHost} = '[IP or name to your Database]';
>
> # Database
>
> # (The database name.)
>
> $Self->{Database} = 'otrs';
>
> # DatabaseUser
>
> # (The database user.)
>
> $Self->{DatabaseUser} = 'otrs';
>
> # DatabasePw
>
> # (The password of database user. You also can use bin/CryptPassword.pl
>
> # for crypted passwords.)
>
> $Self->{DatabasePw} = '[password to sql server for user otrs]';
>
> # DatabaseDSN
>
>
>
>$Self->{"Database::Type"} = 'mssql';
>
>
>
> $Self->{DatabaseDSN} = "DBI:ODBC:otrs";
>
>
>
> $Self->{DatabaseUserTable} = 'users';
>
>
> Perl-DBD-ODBC has also been installed.
>
> I ran CheckDB.pl and I'm getting the following error, can anybody please
> help me.  Do I have to change another file?
>
>
> DBI connect('otrs','otrs',) failed: [unixODBC][Driver Manager]Data
> source name not found, and not default driver specified
>
>
>
> Can anybody help?
>
> Thanks
>
>
>
>
> Rosanna
>
> -
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>
> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
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[otrs] Changing MySQL to MSSQL

2009-09-17 Thread Marretta, Rosanna

Hi,
 
I am changing MySQL to MSSQL and need some assistance if I may.
 
 
I have created the database and set up a login for OTRS in my MSSQL.  I
have changed the config.pm file as per below:
 
# DatabaseHost

# (The database host.)

$Self->{DatabaseHost} = '[IP or name to your Database]';

# Database

# (The database name.)

$Self->{Database} = 'otrs';

# DatabaseUser

# (The database user.)

$Self->{DatabaseUser} = 'otrs';

# DatabasePw

# (The password of database user. You also can use
bin/CryptPassword.pl

# for crypted passwords.)

$Self->{DatabasePw} = '[password to sql server for user otrs]';

# DatabaseDSN

   

   $Self->{"Database::Type"} = 'mssql'; 



$Self->{DatabaseDSN} = "DBI:ODBC:otrs";



$Self->{DatabaseUserTable} = 'users';


 
Perl-DBD-ODBC has also been installed.
 
I ran CheckDB.pl and I'm getting the following error, can anybody please
help me.  Do I have to change another file?
 
 
DBI connect('otrs','otrs',) failed: [unixODBC][Driver Manager]Data
source name not found, and not default driver specified
 
 
 
Can anybody help?
 
Thanks
 
 
 
 
Rosanna 
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Re: [otrs] Setting up a role hierarchy in OTRS

2009-09-17 Thread Michiel Beijen

Hi Sunjay,

This is currently not possible in OTRS. either you are an admin, or you
aren't, there's no granularity in that.
But please feel free to log it as an enhancement request via
http://bugs.otrs.org/ !
--
Michiel

On Thu, Sep 17, 2009 at 3:41 PM, Kaul, Sunjay wrote:

>  Hi,
>
> Has somebody tried setting up a role-based hierarchy in OTRS?
>
> My basic requirement is to have a Central Admin who just creates a Queue
> and an Admin for that Queue(Queue Admin). Once this is done, the Queue Admin
> creates users, customers, sub queues, services and slas for the Services. Is
> this possible?
>
>
>
> Appreciate any help on setting this up.
>
> Regards,
>
> Sunjay
>
>
>
> This message contains information that may be privileged or confidential
> and is the property of the Capgemini Group. It is intended only for the
> person to whom it is addressed. If you are not the intended recipient, you
> are not authorized to read, print, retain, copy, disseminate, distribute, or
> use this message or any part thereof. If you receive this message in error,
> please notify the sender immediately and delete all copies of this message.
>
>
> -
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> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>
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Re: [otrs] Install OTRS 2.2.5 on Windows XP machine

2009-09-17 Thread Lev Davidovich

Hi Rory apologies but I don't now think this error message about crontab.txt in 
itself is a significant problem at this stage of the reinstall. There is a file 
called "\bin\Cron4Win32.pl" which contains some empty paths in the 2.2.5 
version presumably because the installer has not run, but as the Cron, Apache 
and MySQL servers can be started and stopped anyway (notwithstanding the error 
message) it seems not to be such a significant problem at this stage in terms 
of the overall reinstall. Of course it might, as you rightly say, interfere 
with the scheduling of tasks once the reinstall has been completed but I feel 
that is a problem we can deal with later.

However, it has got me thinking about how many other paths in how many other 
files might have to be updated because the 2.2.5 installer has not been run.

What seems to be more significant is the fact that the Apache server definitely 
becomes inaccessible once the "Kernel" directory is of the OTRS root directory 
is replaced. 

So I have been testing specifically which directories within the Kernel 
directory, when replaced, make the Apache Service inaccessible and unable to be 
switched on and off from OTRS. 

I have now established that the following directories within "Kernel", when 
replaced by the 2.2.5 version, cause Apache to become inaccessible :

Kernel\System 
Kernel\Modules 
Kernel\cpan-lib 
 
Question is - what changes do I need to make to which files within these 
directories to be able to restart Apache?
 
Or do I simply go on testing every subdirectory and every file - that could go 
on for ever!
 
Best
 
Lev





From: Rory 
To: User questions and discussions about OTRS. 
Sent: Wednesday, 16 September, 2009 15:27:30
Subject: Re: [otrs] Install OTRS 2.2.5 on Windows XP machine - error message 
"can’t open crontab.txt "

Hi Lev,

I'm not quite sure exactly why you're having the issue. I guess its
because the config from the unix system is trying to use the crontab
(which is the unix way of scheduling tasks. The Cron service on your
windows system which OTRS installs is not quite the same thing).

I believe its the incoming mail service that uses the crontab
functionality, i.e. check the mail account for new mail every 2
minutes
Its probably also used by the generic agent too.

See if you can find where the crontab.txt file its looking for is. (I
don't use a cron service, I installed each component individually and
use the windows scheduler). It's probably under your "program
files\OTRS" program directory somewhere. Compare the config.pm's (and
maybe the default.pm's) from both the linux and windows machines
looking for entries relating to cron. See how they differ.
Try to make the linux config.pm fit the syntax of the windows config.pm.

I hope that helps,
Rory

Support my 365 Challenge in aid of the Irish Cancer Society

www.365challenge.ie



2009/9/16 Lev Davidovich :
> Hi I am getting this message on the Windows command prompt when I try to
> restart OTRS Services
>
>
>
> “can’t open directory crontab.txt No such file or directory”
>
>
>
> and Apache fails to start.
>
>
>
> Below are the steps I have taken to reinstall version 2.2.5 from our live
> Apache server to the latest Windows installation (2.4..4) on our Windows test
> machine.
>
>
>
> i) downloaded the latest version of the Windows
> installer of OTRS 2.4.4 - DONE
>
> ii)   dropped the mysql database - DONE
>
> iii) loaded dumped database from live server – DONE
>
> iv) turned OTRS Services (Cron, Apache, MySQL) off - DONE
>
> v)  cleaned the /otrs/otrs directory of 2.4.4 - DONE
>
> vi) replaced with 2.2.5 version of the same directory – DONE
>
> vii)   copied Config.pm from the live server to Windows box –
> DONE.
>
> viii)  added the following line toConfig.pm:
> $Self->{'SendmailModule'} = 'Kernel::System::Email::DoNotSendEmail';
>
> ix) also, on Config.pm, changed paths “$Self->{Home} =
> '/opt/otrs’” to “$Self->{Home} = 'C:/PROGRA~1/OTRS/OTRS';” and
> “$Self->{'LogModule::LogFile'} = '/var/log/otrs.log';” to
> “$Self->{'LogModule::LogFile'} = 'C:/PROGRA~1/OTRS/OTRS/var/log/otrs.log';”
>
> x)  try to turn OTRS Services back on – Error message comes
> up
>
> If I then drop the 2.2.5 live database, reload the 2.4.4 database, turn OTRS
> Services off, restore the original 2.4.4 otrs/otrs directory, there is then
> no problem turning OTRS Services back on and logging in to 2.4..4.
>
> Clearly there is something about the database import it doesn't like - any
> ideas?
>
> Thanks a million
>
> Lev
>
> P.S. I originally sent this request under the previous thread I was involved
> with but it hasn't appeared so I have sent it again under a slightly
> different thread title. My apologies therefore if this appears twice!!
>
>
> --

[otrs] Setting up a role hierarchy in OTRS

2009-09-17 Thread Kaul, Sunjay

Hi,
Has somebody tried setting up a role-based hierarchy in OTRS?
My basic requirement is to have a Central Admin who just creates a Queue and an 
Admin for that Queue(Queue Admin). Once this is done, the Queue Admin creates 
users, customers, sub queues, services and slas for the Services. Is this 
possible?

Appreciate any help on setting this up.
Regards,
Sunjay

This 
message contains information that may be privileged or confidential and is the 
property of the Capgemini Group. It is intended only for the person to whom it 
is addressed. If you are not the intended recipient, you are not authorized to 
read, print, retain, copy, disseminate, distribute, or use this message or any 
part thereof. If you receive this message in error, please notify the sender 
immediately and delete all copies of this message.
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Re: [otrs] survey module

2009-09-17 Thread Walter R. Moore

Yes, I've got the surveys set as Master.. they just never trigger... the
system is not getting as far as trying to send them.

Two follow-ups..

Does my << $Self->{'Ticket::EventModulePost'}->{'99-SurveySendRequest'}
>> look like yours?

What logging happens when a survey is sent? I have no log entries, good
or bad, about surveys, which leads me to conclude the trigger itself is
not working.

Aquiles Cohen wrote:
> 
>  
> $Self->{'Survey::NotificationBody'} =  "Estimado Usuario,
> 
> Gracias por utilizar nuestros servicios. Ayudenos a mejorar
> nuestra atención y nuestros servicios.
> 
> Por favor atienda la siguiente encuesta para el Sistema de Gestión
> Integrado de la Universidad.
> 
> :///public.pl?Action=PublicSurvey&PublicSurveyKey=
> 
> Gracias por su ayuda!
> 
> Proceso de Gestion de TIC
> ";
> $Self->{'Survey::NotificationSubject'} =  'Ayudenos a mejorar nuestros
> servicios!';
> $Self->{'Survey::NotificationSender'} =  'qual...@midominio.edu.co'
> ;
> $Self->{'Survey::SendPeriod'} =  '.001';
>  
> $Self->{'Survey::SendNoSurveyRegExp'} =
> '(MAILER-DAEMON|postmaster|abuse)@.+?\..+?'
>  
> 
> be sure that notifications are working, or more exactly that SMTP is
> working,
>  
> 
> Aquiles Cohen.-
> 
> Homepage : http://aqcohen.blogspot.com
> 
> 
> On Wed, Sep 16, 2009 at 8:18 AM, Walter R. Moore  > wrote:
> 
> 
> Related to this, can those of you with working surveys share what the
> correct trigger (SurveySendRequest) is? I can not get the system to send
> surveys at all.
> 
> This is what I see in sysconfig.
> 
> $Self->{'Ticket::EventModulePost'}->{'99-SurveySendRequest'} =  {
>  'Event' => '(TicketStateUpdate|StateSet) ',
>  'Module' => 'Kernel::System::Ticket::Event::SurveySendRequest'
> };
> $Self->{'Survey::SendNoSurveyRegExp'} =
>  '(MAILER-DAEMON|abuse)@.+?\\..+?';
> $Self->{'Survey::NotificationSender'} =  'o...@eckerd.edu
> ';
> $Self->{'Survey::SendPeriod'} =  '0.0001';
> 
> Aquiles Cohen wrote:
> > Hi,
> >
> > It's any way that the send survey dont expire?.   My users are
> receiving
> > the surveys but they don´t do it inmediatily and the survey key expire
> >
> >
> >
> > Aquiles Cohen.-
> >
> > Homepage : http://aqcohen.blogspot.com 
> >
> >
> >
> 
> >
> > -
> > OTRS mailing list: otrs - Webpage: http://otrs.org/
> > Archive: http://lists.otrs.org/pipermail/otrs
> > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> >
> > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
> > http://www.otrs.com/en/support/enterprise-subscription/
> 
> --
> +-+
> Walter R. Moore --  Sr. Systems Administrator, Eckerd College
> moor...@eckerd.edu  --
>  http://home.eckerd.edu/~moorewr
> 
> "It was glorious to see -- if your heart were iron,
> And you could keep from grieving at all the pain" - The Iliad (13.355)
> 
> 
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> 
> 
> 
> 
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-- 
+-+
Walter R. Moore --  Sr. Systems Administrator, Eckerd College
moor...@eckerd.edu --  http://home.eckerd.edu/~moorewr

"It was glorious to see -- if your heart were iron,
And you could keep from grieving at all the pain" - The Iliad (13.355)



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Re: [otrs] otrs-fetching mails from mail server

2009-09-17 Thread Rory

Hi Karthick,

The documentation you are looking at is at
http://doc.otrs.org/2.4/en/html/x531.html#cronjobs
There are 2 directories for you to consider;

1) /opt/otrs/var/cron
2) /opt/otrs/bin/

In directory 1 there is a list of files ending in .dist. These files
contain details for scheduling different functions of the otrs system.
If you have configured your e-mail through the PostMaster Mail Account
menu in the otrs web interface (not throught the config files) you
will be interested in the postmaster_mailbox.dist file.
This file will be used to add a crontab entry for the
PostMasterMailbox.pl perl script which gets your mail and puts it into
your database.
You need to change the filename postmaster_mailbox.dist to postmaster_mailbox
This will cause the the postmaster_mailbox settings to be included in
your crontab later.

Open the postmaster_mailbox file for editing.
Look for the line;

*/10 * * * *$HOME/bin/PostMasterMailbox.pl >> /dev/null

This is the standard syntax for a crontab entry. Change the "10" to a
"1". This will tell the system you want to execute the script
mentioned every 1 minute (instead of every 10). If you want to do
something different then look up how to write a crontab entry for more
instructions.
Save and close the file.

You have now prepared what you want to be added to crontab.
The next step will over write your current crontab so it would be best
to list the contents (crontab -l) and back them up.

Change to your otrs user if  you are not already that user (usually
just otrs), su - otrs
Once you are the otrs user change to directory 2, /opt/otrs/bin/
Now execute the command;

./Cron.sh start

This will add the details from the file in directory 1 to your
crontab. Check your crontab to make sure what you want to be there is
actually there (crontab -l)
If your entry for the PostMasterMailbox.pl is there then your job is
scheduled and will run every minute.
Test it by sending a mail to the otrs account you created.

I hope that works for you,

Rory

Support my 365 Challenge in aid of the Irish Cancer Society

www.365challenge.ie



2009/9/17 Karthick  B :
> HI Rory
>
> Am working in RHEL 5.3 and otrs also installed on the same machine
>
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Re: [otrs] fetchmail job error

2009-09-17 Thread Marco Vannini

sorry, it seams that it is enough > 1. here I've used 3...

On Thu, Sep 17, 2009 at 2:32 PM, Marco Vannini wrote:

> cadreghino:/opt/otrs/bin # ./PostMasterMailbox.pl -d 3
> readline() on closed filehandle HANDLE at /opt/otrs/Kernel/Config.pm line
> 144.
> Net::POP3>>> Net::POP3(2.28)
> Net::POP3>>>   Net::Cmd(2.26)
> Net::POP3>>> Exporter(5.58)
> Net::POP3>>>   IO::Socket::INET(1.29)
> Net::POP3>>> IO::Socket(1.29)
> Net::POP3>>>   IO::Handle(1.25)
> Net::POP3=GLOB(0x93b2f60)<<< +OK Microsoft Exchange 2000 POP3 server
> version 6.0.6603.0 () ready.
> Net::POP3=GLOB(0x93b2f60)>>> USER *
> Net::POP3=GLOB(0x93b2f60)<<< +OK
> Net::POP3=GLOB(0x93b2f60)>>> PASS 
> Net::POP3=GLOB(0x93b2f60)<<< +OK User successfully logged on.
> Net::POP3=GLOB(0x93b2f60)>>> STAT
> Net::POP3=GLOB(0x93b2f60)<<< +OK 0 0
> POP3: No messages ()
> Net::POP3=GLOB(0x93b2f60)>>> QUIT
> Net::POP3=GLOB(0x93b2f60)<<< +OK Microsoft Exchange 2000 POP3 server
> version 6.0.6603.0 signing off.
> POP3: Connection to  closed.
>
>
> On Thu, Sep 17, 2009 at 2:27 PM, hpsbigcat  wrote:
>
>> where do I should add "-d 2"?
>>
>> 2009/9/17 Marco Vannini 
>>
>>> As posted in other thread for the same problem did you also read the log
>>> file generated by adding -d 2 switch ?
>>>
>>>
>>> On Thu, Sep 17, 2009 at 3:47 AM, hpsbigcat  wrote:
>>>
 Hi,

 I did not found any record relatd to postmaster.

 2009/9/16 Marco Vannini 

 did you tried to fetch record in process_id on your otrs's mysql box ?
> if there is a record related to postmaster try to remove it
>
> On Wed, Sep 16, 2009 at 8:57 AM, hpsbigcat wrote:
>
>> Hi Rory,
>>
>> The host was running more than 3 weeks, but the problem is still
>> exist after reboot it.  I just found "PostMasterMailbox.pl -f 1" no other
>> processs. If any way would check this?
>>
>> 2009/9/15 Rory 
>>
>>> It sounds like the process hung when it was running.
>>> Check your running processes and see if it is there and how long it
>>> has been running.
>>>
>>> Rory
>>>
>>> Support my 365 Challenge in aid of the Irish Cancer Society
>>>
>>> www.365challenge.ie
>>>
>>>
>>>
>>> 2009/9/15 hpsbigcat :
>>> > Hi All,
>>> >
>>> >I‘m using OTRS 2.4.4 on Centos5.2.  I'v setup
>>> PostMasterMailbox.pl to
>>> > fetch mail every 1 minute and works fine before today.  But now,
>>> the system
>>> > did not fetch the mail until I run "PostMasterMailbox.pl -f 1" to
>>> force
>>> > recive them.  And I found some logs as :
>>> >   [Notice][Kernel::System::PID::PIDCreate] Can't create PID
>>> > PostMasterMailbox, because it's already running (
>>> sample.company.com/21426)!
>>> >
>>> >   Have someone to help me
>>> > --
>>> > Hpstiger
>>> >
>>> >
>>> -
>>> > OTRS mailing list: otrs - Webpage: http://otrs.org/
>>> > Archive: http://lists.otrs.org/pipermail/otrs
>>> > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>>> >
>>> > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
>>> > http://www.otrs.com/en/support/enterprise-subscription/
>>> >
>>> -
>>> OTRS mailing list: otrs - Webpage: http://otrs.org/
>>> Archive: http://lists.otrs.org/pipermail/otrs
>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>>>
>>> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
>>> http://www.otrs.com/en/support/enterprise-subscription/
>>>
>>
>>
>>
>> --
>> Hpstiger
>>
>>
>>
>> -
>> OTRS mailing list: otrs - Webpage: http://otrs.org/
>> Archive: http://lists.otrs.org/pipermail/otrs
>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>>
>> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
>> http://www.otrs.com/en/support/enterprise-subscription/
>>
>
>


 --
 Hpsbigcat

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>>>
>>>
>> Hpstiger
>>
>> -
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>> Archive: http://lists.otrs.org/pipermail/otrs
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Re: [otrs] fetchmail job error

2009-09-17 Thread hpsbigcat

ok, I will try tomorrow

2009/9/17 Marco Vannini 

> cadreghino:/opt/otrs/bin # ./PostMasterMailbox.pl -d 3
> readline() on closed filehandle HANDLE at /opt/otrs/Kernel/Config.pm line
> 144.
> Net::POP3>>> Net::POP3(2.28)
> Net::POP3>>>   Net::Cmd(2.26)
> Net::POP3>>> Exporter(5.58)
> Net::POP3>>>   IO::Socket::INET(1.29)
> Net::POP3>>> IO::Socket(1.29)
> Net::POP3>>>   IO::Handle(1.25)
> Net::POP3=GLOB(0x93b2f60)<<< +OK Microsoft Exchange 2000 POP3 server
> version 6.0.6603.0 () ready.
> Net::POP3=GLOB(0x93b2f60)>>> USER *
> Net::POP3=GLOB(0x93b2f60)<<< +OK
> Net::POP3=GLOB(0x93b2f60)>>> PASS 
> Net::POP3=GLOB(0x93b2f60)<<< +OK User successfully logged on.
> Net::POP3=GLOB(0x93b2f60)>>> STAT
> Net::POP3=GLOB(0x93b2f60)<<< +OK 0 0
> POP3: No messages ()
> Net::POP3=GLOB(0x93b2f60)>>> QUIT
> Net::POP3=GLOB(0x93b2f60)<<< +OK Microsoft Exchange 2000 POP3 server
> version 6.0.6603.0 signing off.
> POP3: Connection to  closed.
>
>
> On Thu, Sep 17, 2009 at 2:27 PM, hpsbigcat  wrote:
>
>> where do I should add "-d 2"?
>>
>> 2009/9/17 Marco Vannini 
>>
>>> As posted in other thread for the same problem did you also read the log
>>> file generated by adding -d 2 switch ?
>>>
>>>
>>> On Thu, Sep 17, 2009 at 3:47 AM, hpsbigcat  wrote:
>>>
 Hi,

 I did not found any record relatd to postmaster.

 2009/9/16 Marco Vannini 

 did you tried to fetch record in process_id on your otrs's mysql box ?
> if there is a record related to postmaster try to remove it
>
> On Wed, Sep 16, 2009 at 8:57 AM, hpsbigcat wrote:
>
>> Hi Rory,
>>
>> The host was running more than 3 weeks, but the problem is still
>> exist after reboot it.  I just found "PostMasterMailbox.pl -f 1" no other
>> processs. If any way would check this?
>>
>> 2009/9/15 Rory 
>>
>>> It sounds like the process hung when it was running.
>>> Check your running processes and see if it is there and how long it
>>> has been running.
>>>
>>> Rory
>>>
>>> Support my 365 Challenge in aid of the Irish Cancer Society
>>>
>>> www.365challenge.ie
>>>
>>>
>>>
>>> 2009/9/15 hpsbigcat :
>>> > Hi All,
>>> >
>>> >I‘m using OTRS 2.4.4 on Centos5.2.  I'v setup
>>> PostMasterMailbox.pl to
>>> > fetch mail every 1 minute and works fine before today.  But now,
>>> the system
>>> > did not fetch the mail until I run "PostMasterMailbox.pl -f 1" to
>>> force
>>> > recive them.  And I found some logs as :
>>> >   [Notice][Kernel::System::PID::PIDCreate] Can't create PID
>>> > PostMasterMailbox, because it's already running (
>>> sample.company.com/21426)!
>>> >
>>> >   Have someone to help me
>>> > --
>>> > Hpstiger
>>> >
>>> >
>>> -
>>> > OTRS mailing list: otrs - Webpage: http://otrs.org/
>>> > Archive: http://lists.otrs.org/pipermail/otrs
>>> > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>>> >
>>> > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
>>> > http://www.otrs.com/en/support/enterprise-subscription/
>>> >
>>> -
>>> OTRS mailing list: otrs - Webpage: http://otrs.org/
>>> Archive: http://lists.otrs.org/pipermail/otrs
>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>>>
>>> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
>>> http://www.otrs.com/en/support/enterprise-subscription/
>>>
>>
>>
>>
>> --
>> Hpstiger
>>
>>
>>
>> -
>> OTRS mailing list: otrs - Webpage: http://otrs.org/
>> Archive: http://lists.otrs.org/pipermail/otrs
>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>>
>> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
>> http://www.otrs.com/en/support/enterprise-subscription/
>>
>
>


 --
 Hpsbigcat

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>>>
>>>
>> Hpstiger
>>
>> -
>> OTRS mailing list: otrs - Webpage: http://otrs.org/
>> Archive: http://lists.otrs.org/pipermail/otrs
>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>>
>> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
>> http://www.otrs.com/en/support/enterprise-subscription/
>>
>
> Hpstiger
-

Re: [otrs] fetchmail job error

2009-09-17 Thread Marco Vannini

cadreghino:/opt/otrs/bin # ./PostMasterMailbox.pl -d 3
readline() on closed filehandle HANDLE at /opt/otrs/Kernel/Config.pm line
144.
Net::POP3>>> Net::POP3(2.28)
Net::POP3>>>   Net::Cmd(2.26)
Net::POP3>>> Exporter(5.58)
Net::POP3>>>   IO::Socket::INET(1.29)
Net::POP3>>> IO::Socket(1.29)
Net::POP3>>>   IO::Handle(1.25)
Net::POP3=GLOB(0x93b2f60)<<< +OK Microsoft Exchange 2000 POP3 server version
6.0.6603.0 () ready.
Net::POP3=GLOB(0x93b2f60)>>> USER *
Net::POP3=GLOB(0x93b2f60)<<< +OK
Net::POP3=GLOB(0x93b2f60)>>> PASS 
Net::POP3=GLOB(0x93b2f60)<<< +OK User successfully logged on.
Net::POP3=GLOB(0x93b2f60)>>> STAT
Net::POP3=GLOB(0x93b2f60)<<< +OK 0 0
POP3: No messages ()
Net::POP3=GLOB(0x93b2f60)>>> QUIT
Net::POP3=GLOB(0x93b2f60)<<< +OK Microsoft Exchange 2000 POP3 server version
6.0.6603.0 signing off.
POP3: Connection to  closed.


On Thu, Sep 17, 2009 at 2:27 PM, hpsbigcat  wrote:

> where do I should add "-d 2"?
>
> 2009/9/17 Marco Vannini 
>
>> As posted in other thread for the same problem did you also read the log
>> file generated by adding -d 2 switch ?
>>
>>
>> On Thu, Sep 17, 2009 at 3:47 AM, hpsbigcat  wrote:
>>
>>> Hi,
>>>
>>> I did not found any record relatd to postmaster.
>>>
>>> 2009/9/16 Marco Vannini 
>>>
>>> did you tried to fetch record in process_id on your otrs's mysql box ? if
 there is a record related to postmaster try to remove it

 On Wed, Sep 16, 2009 at 8:57 AM, hpsbigcat  wrote:

> Hi Rory,
>
> The host was running more than 3 weeks, but the problem is still
> exist after reboot it.  I just found "PostMasterMailbox.pl -f 1" no other
> processs. If any way would check this?
>
> 2009/9/15 Rory 
>
>> It sounds like the process hung when it was running.
>> Check your running processes and see if it is there and how long it
>> has been running.
>>
>> Rory
>>
>> Support my 365 Challenge in aid of the Irish Cancer Society
>>
>> www.365challenge.ie
>>
>>
>>
>> 2009/9/15 hpsbigcat :
>> > Hi All,
>> >
>> >I‘m using OTRS 2.4.4 on Centos5.2.  I'v setup
>> PostMasterMailbox.pl to
>> > fetch mail every 1 minute and works fine before today.  But now, the
>> system
>> > did not fetch the mail until I run "PostMasterMailbox.pl -f 1" to
>> force
>> > recive them.  And I found some logs as :
>> >   [Notice][Kernel::System::PID::PIDCreate] Can't create PID
>> > PostMasterMailbox, because it's already running (
>> sample.company.com/21426)!
>> >
>> >   Have someone to help me
>> > --
>> > Hpstiger
>> >
>> >
>> -
>> > OTRS mailing list: otrs - Webpage: http://otrs.org/
>> > Archive: http://lists.otrs.org/pipermail/otrs
>> > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>> >
>> > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
>> > http://www.otrs.com/en/support/enterprise-subscription/
>> >
>> -
>> OTRS mailing list: otrs - Webpage: http://otrs.org/
>> Archive: http://lists.otrs.org/pipermail/otrs
>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>>
>> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
>> http://www.otrs.com/en/support/enterprise-subscription/
>>
>
>
>
> --
> Hpstiger
>
>
>
> -
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
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>
> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
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>


>>>
>>>
>>> --
>>> Hpsbigcat
>>>
>>> -
>>> OTRS mailing list: otrs - Webpage: http://otrs.org/
>>> Archive: http://lists.otrs.org/pipermail/otrs
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>>>
>>> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
>>> http://www.otrs.com/en/support/enterprise-subscription/
>>>
>>
>>
> Hpstiger
>
> -
> OTRS mailing list: otrs - Webpage: http://otrs.org/
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Re: [otrs] fetchmail job error

2009-09-17 Thread hpsbigcat

where do I should add "-d 2"?

2009/9/17 Marco Vannini 

> As posted in other thread for the same problem did you also read the log
> file generated by adding -d 2 switch ?
>
>
> On Thu, Sep 17, 2009 at 3:47 AM, hpsbigcat  wrote:
>
>> Hi,
>>
>> I did not found any record relatd to postmaster.
>>
>> 2009/9/16 Marco Vannini 
>>
>> did you tried to fetch record in process_id on your otrs's mysql box ? if
>>> there is a record related to postmaster try to remove it
>>>
>>> On Wed, Sep 16, 2009 at 8:57 AM, hpsbigcat  wrote:
>>>
 Hi Rory,

 The host was running more than 3 weeks, but the problem is still
 exist after reboot it.  I just found "PostMasterMailbox.pl -f 1" no other
 processs. If any way would check this?

 2009/9/15 Rory 

> It sounds like the process hung when it was running.
> Check your running processes and see if it is there and how long it
> has been running.
>
> Rory
>
> Support my 365 Challenge in aid of the Irish Cancer Society
>
> www.365challenge.ie
>
>
>
> 2009/9/15 hpsbigcat :
> > Hi All,
> >
> >I‘m using OTRS 2.4.4 on Centos5.2.  I'v setup PostMasterMailbox.pl
> to
> > fetch mail every 1 minute and works fine before today.  But now, the
> system
> > did not fetch the mail until I run "PostMasterMailbox.pl -f 1" to
> force
> > recive them.  And I found some logs as :
> >   [Notice][Kernel::System::PID::PIDCreate] Can't create PID
> > PostMasterMailbox, because it's already running (
> sample.company.com/21426)!
> >
> >   Have someone to help me
> > --
> > Hpstiger
> >
> > -
> > OTRS mailing list: otrs - Webpage: http://otrs.org/
> > Archive: http://lists.otrs.org/pipermail/otrs
> > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> >
> > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
> > http://www.otrs.com/en/support/enterprise-subscription/
> >
> -
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>
> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
> http://www.otrs.com/en/support/enterprise-subscription/
>



 --
 Hpstiger



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>>>
>>>
>>
>>
>> --
>> Hpsbigcat
>>
>> -
>> OTRS mailing list: otrs - Webpage: http://otrs.org/
>> Archive: http://lists.otrs.org/pipermail/otrs
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>>
>> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
>> http://www.otrs.com/en/support/enterprise-subscription/
>>
>
>
Hpstiger
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[otrs] Ticket free text default selection

2009-09-17 Thread Mohamed-Amine Kadimi


Hi,

I'm trying to force a default value for a free text field (a select list). 

In SysConfig (Ticket -> Core::TicketFreeText), I modified this entry: 
"TicketFreeText1::DefaultSelection" and put a valid string (which I'd already 
defined in TicketFreeText1 with two other entries). But the free text doesn't 
get this value assigned and it always get the alphabetically first value from 
the defined list.

I'm using OTRS 2.4.4, any clues? 

--
Mohamed Amine Kadimi
http://www.casafire.com



_
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Re: [otrs] otrs-fetching mails from mail server

2009-09-17 Thread Karthick B

> - Notify a group (of agents) when a customer send a follow up note to an
> existing ticket
> - Also notify a groups of agents when a particular agent sends an answer to
> the customer (so everyone is on the loop of the communication)
>
> I tried setting up an notification for the event "ArticleCreate" or
> "ArticleSend" but this same event is triggered regardless of who sends it
> (customer or agent) and I'm not sure how to identify this in order to
> change
> the notification message accordingly.
>
> Any help on this questions is greatly appreciated.
>
> Regards,
> Gustavo
> -- next part --
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>
> --
>
> Message: 4
> Date: Thu, 17 Sep 2009 12:31:18 +1100
> From: olivier.villege...@sic.nc
> Subject: [otrs] Tr : Can't solve : Panic, no user data found
> To: otrs@otrs.org
> Message-ID:
>
> Content-Type: text/plain; charset="iso-8859-1"
>
> I have read
>
> http://doc.otrs.org/2.4/en/html/x1885.html#configuration-agent-auth-backend-ldap
> one more time and finally find the answer !
>
> Thanks,
>
> _
> Olivier VILLEGENTE
> Administrateur syst?me & r?seau
> Soci?t? Immobili?re de Nouvelle-Cal?donie
> T?l : (687) 28.03.78
> Fax : (687) 28.43.56
> e-Mail : olivier.villege...@sic.nc
> - R?achemin? par olivier villegente/SIC le 17/09/2009 12:29 -
>
> olivier villegente/SIC
> 17/09/2009 12:11
>
> A
> otrs@otrs.org
> cc
>
> Objet
> Can't solve : Panic, no user data found
>
>
>
>
>
>Hi,
> I have browse google and OTRS site but I don't see how to solve my
> problem. Heaven if it seems that others people already have it.
>
> I can login like a customer without problem but when I try to log like an
> agent, I have this error :
> "Panic, user authenticated but no user data can be found in OTRS DB!!
> Perhaps the user is invalid".
>
> I use OTRS 2.4.4. I join a copy of my Config.pm. Please help !
>
>Regards,
>
> _
> Olivier VILLEGENTE
> Administrateur syst?me & r?seau
> Soci?t? Immobili?re de Nouvelle-Cal?donie
> T?l : (687) 28.03.78
> Fax : (687) 28.43.56
> e-Mail : olivier.villege...@sic.nc
> -- next part --
> An HTML attachment was scrubbed...
> URL: <
> http://lists.otrs.org/pipermail/otrs/attachments/20090917/cca3b27c/attachment.html
> >
> -- next part --
> A non-text attachment was scrubbed...
> Name: My_Config.pm
> Type: application/octet-stream
> Size: 8754 bytes
> Desc: not available
> URL: <
> http://lists.otrs.org/pipermail/otrs/attachments/20090917/cca3b27c/attachment.obj
> >
>
> --
>
> -
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>
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>
> End of otrs Digest, Vol 12, Issue 80
> 
>



-- 
Regards,
B.Karthick.
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Re: [otrs] fetchmail job error

2009-09-17 Thread Marco Vannini

Sure, and PIDCreate is as follow. So seems that is not a file but a record
in the db, but he has just checked in it.
sub PIDCreate {
my ( $Self, %Param ) = @_;

# check needed stuff
if ( !$Param{Name} ) {
$Self->{LogObject}->Log( Priority => 'error', Message => 'Need Name'
);
return;
}

# check if already exists
my %ProcessID = $Self->PIDGet(%Param);
if ( %ProcessID && !$Param{Force} ) {
if ( $ProcessID{Created} > ( time() - 3600 ) ) {# 60 * 60
$Self->{LogObject}->Log(
Priority => 'notice',
Message  => "Can't create PID $ProcessID{Name}, because it's
already running "
. "($ProcessID{Host}/$ProcessID{PID})!",
);
return;
}

$Self->{LogObject}->Log(
 Priority => 'notice',
Message  => "Removed PID
($ProcessID{Name}/$ProcessID{Host}/$ProcessID{PID}, "
. "because 1 hour old!",
);
}

# delete if extists
$Self->PIDDelete(%Param);

# sql
my $Time = time();
return $Self->{DBObject}->Do(
SQL => 'INSERT INTO process_id'
. ' (process_name, process_id, process_host, process_create)'
. ' VALUES (?, ?, ?, ?)',
Bind => [ \$Param{Name}, \$Self->{PID}, \$Self->{Host}, \$Time ],
);
}


On Thu, Sep 17, 2009 at 11:52 AM, Rory  wrote:

> The PostMasterMailbox.pl script contains the following code;
>
> # create pid lock
> if ( !$Opts{f} && !$CommonObject{PIDObject}->PIDCreate( Name =>
> 'PostMasterMailbox' ) ) {
>print "NOTICE: PostMasterMailbox.pl is already running (use '-f 1'
> if you want to start it ";
>print "forced)!\n";
>exit 1;
> }
>
> There may be a file that has the PID of the PostMasterMailbox process
> in it which you will need to remove.
> Unfortunatley I don't know where this might be. i would assume
> somewhere in the OTRS directory structure. Look out for files like
> PostMasterMailbox, pid and lock.
>
> Rory
>
> Support my 365 Challenge in aid of the Irish Cancer Society
>
> www.365challenge.ie
>
>
>
> 2009/9/17 Marco Vannini :
> > As posted in other thread for the same problem did you also read the log
> > file generated by adding -d 2 switch ?
> >
> > On Thu, Sep 17, 2009 at 3:47 AM, hpsbigcat  wrote:
> >>
> >> Hi,
> >>
> >> I did not found any record relatd to postmaster.
> >>
> >> 2009/9/16 Marco Vannini 
> >>>
> >>> did you tried to fetch record in process_id on your otrs's mysql box ?
> if
> >>> there is a record related to postmaster try to remove it
> >>> On Wed, Sep 16, 2009 at 8:57 AM, hpsbigcat 
> wrote:
> 
>  Hi Rory,
> 
>  The host was running more than 3 weeks, but the problem is still
>  exist after reboot it.  I just found "PostMasterMailbox.pl -f 1" no
> other
>  processs. If any way would check this?
> 
>  2009/9/15 Rory 
> >
> > It sounds like the process hung when it was running.
> > Check your running processes and see if it is there and how long it
> > has been running.
> >
> > Rory
> >
> > Support my 365 Challenge in aid of the Irish Cancer Society
> >
> > www.365challenge.ie
> >
> >
> >
> > 2009/9/15 hpsbigcat :
> > > Hi All,
> > >
> > >I‘m using OTRS 2.4.4 on Centos5.2.  I'v setup
> PostMasterMailbox.pl
> > > to
> > > fetch mail every 1 minute and works fine before today.  But now,
> the
> > > system
> > > did not fetch the mail until I run "PostMasterMailbox.pl -f 1" to
> > > force
> > > recive them.  And I found some logs as :
> > >   [Notice][Kernel::System::PID::PIDCreate] Can't create PID
> > > PostMasterMailbox, because it's already running
> > > (sample.company.com/21426)!
> > >
> > >   Have someone to help me
> > > --
> > > Hpstiger
> > >
> > >
> -
> > > OTRS mailing list: otrs - Webpage: http://otrs.org/
> > > Archive: http://lists.otrs.org/pipermail/otrs
> > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> > >
> > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
> > > http://www.otrs.com/en/support/enterprise-subscription/
> > >
> > -
> > OTRS mailing list: otrs - Webpage: http://otrs.org/
> > Archive: http://lists.otrs.org/pipermail/otrs
> > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> >
> > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
> > http://www.otrs.com/en/support/enterprise-subscription/
> 
> 
> 
>  --
>  Hpstiger
> 
> 
> 
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Re: [otrs] Customer Notification Events: French characters truncated

2009-09-17 Thread Mohamed-Amine Kadimi


Ok, I'll monitor this bug. Thanks


Mohamed Amine Kadimi
http://www.casafire.com







> Date: Thu, 17 Sep 2009 11:48:01 +0200
> From: m...@otrs.org
> To: otrs@otrs.org
> Subject: Re: [otrs] Customer Notification Events: French characters truncated
>
> Hi Mohamed-Amine,
>
> I can confirm this issue, it is reported as
> http://bugs.otrs.org/show_bug.cgi?id=4262
> You might want to add yourself as CC to the bug, that way you will be
> updated with any changes.
>
> Regards,
>
> Michiel
>
>
> 2009/9/17 Mohamed-Amine Kadimi :
>>
>> Hello OTRS guys
>>
>> I'm using OTRS 2.4.4 and I had to update my Ticket.pm file to resolve this 
>> bug (events notifications not sent):
>>
>> http://bugs.otrs.org/show_bug.cgi?id=4257
>>
>> But after updating Ticket.pm, french characters (é à ...) are getting 
>> truncated from notification messages -answer messages works proprely-. Maybe 
>> there is a problem with the charset of the file.
>>
>>
>> Mohamed Amine Kadimi
>> http://www.casafire.com
>>
>>
>>
>> _
>> Share your memories online with anyone you want.
>> http://www.microsoft.com/middleeast/windows/windowslive/products/photos-share.aspx?tab=1
>> -
>> OTRS mailing list: otrs - Webpage: http://otrs.org/
>> Archive: http://lists.otrs.org/pipermail/otrs
>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>>
>> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
>> http://www.otrs.com/en/support/enterprise-subscription/
> -
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>
> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
> http://www.otrs.com/en/support/enterprise-subscription/

_
More than messages–check out the rest of the Windows Live™.
http://www.microsoft.com/windows/windowslive/
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Re: [otrs] fetchmail job error

2009-09-17 Thread Rory

The PostMasterMailbox.pl script contains the following code;

# create pid lock
if ( !$Opts{f} && !$CommonObject{PIDObject}->PIDCreate( Name =>
'PostMasterMailbox' ) ) {
print "NOTICE: PostMasterMailbox.pl is already running (use '-f 1'
if you want to start it ";
print "forced)!\n";
exit 1;
}

There may be a file that has the PID of the PostMasterMailbox process
in it which you will need to remove.
Unfortunatley I don't know where this might be. i would assume
somewhere in the OTRS directory structure. Look out for files like
PostMasterMailbox, pid and lock.

Rory

Support my 365 Challenge in aid of the Irish Cancer Society

www.365challenge.ie



2009/9/17 Marco Vannini :
> As posted in other thread for the same problem did you also read the log
> file generated by adding -d 2 switch ?
>
> On Thu, Sep 17, 2009 at 3:47 AM, hpsbigcat  wrote:
>>
>> Hi,
>>
>>     I did not found any record relatd to postmaster.
>>
>> 2009/9/16 Marco Vannini 
>>>
>>> did you tried to fetch record in process_id on your otrs's mysql box ? if
>>> there is a record related to postmaster try to remove it
>>> On Wed, Sep 16, 2009 at 8:57 AM, hpsbigcat  wrote:

 Hi Rory,

     The host was running more than 3 weeks, but the problem is still
 exist after reboot it.  I just found "PostMasterMailbox.pl -f 1" no other
 processs. If any way would check this?

 2009/9/15 Rory 
>
> It sounds like the process hung when it was running.
> Check your running processes and see if it is there and how long it
> has been running.
>
> Rory
>
> Support my 365 Challenge in aid of the Irish Cancer Society
>
> www.365challenge.ie
>
>
>
> 2009/9/15 hpsbigcat :
> > Hi All,
> >
> >    I‘m using OTRS 2.4.4 on Centos5.2.  I'v setup PostMasterMailbox.pl
> > to
> > fetch mail every 1 minute and works fine before today.  But now, the
> > system
> > did not fetch the mail until I run "PostMasterMailbox.pl -f 1" to
> > force
> > recive them.  And I found some logs as :
> >   [Notice][Kernel::System::PID::PIDCreate] Can't create PID
> > PostMasterMailbox, because it's already running
> > (sample.company.com/21426)!
> >
> >   Have someone to help me
> > --
> > Hpstiger
> >
> > -
> > OTRS mailing list: otrs - Webpage: http://otrs.org/
> > Archive: http://lists.otrs.org/pipermail/otrs
> > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> >
> > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
> > http://www.otrs.com/en/support/enterprise-subscription/
> >
> -
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>
> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
> http://www.otrs.com/en/support/enterprise-subscription/



 --
 Hpstiger



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 Archive: http://lists.otrs.org/pipermail/otrs
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>>>
>>
>>
>>
>> --
>> Hpsbigcat
>>
>> -
>> OTRS mailing list: otrs - Webpage: http://otrs.org/
>> Archive: http://lists.otrs.org/pipermail/otrs
>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>>
>> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
>> http://www.otrs.com/en/support/enterprise-subscription/
>
>
> -
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
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Re: [otrs] Customer Notification Events: French characters truncated

2009-09-17 Thread Michiel Beijen

Hi Mohamed-Amine,

I can confirm this issue, it is reported as
http://bugs.otrs.org/show_bug.cgi?id=4262
You might want to add yourself as CC to the bug, that way you will be
updated with any changes.

Regards,

Michiel


2009/9/17 Mohamed-Amine Kadimi :
>
> Hello OTRS guys
>
> I'm using OTRS 2.4.4 and I had to update my Ticket.pm file to resolve this 
> bug (events notifications not sent):
>
> http://bugs.otrs.org/show_bug.cgi?id=4257
>
> But after updating Ticket.pm, french characters (é à ...) are getting 
> truncated from notification messages -answer messages works proprely-. Maybe 
> there is a problem with the charset of the file.
>
>
> Mohamed Amine Kadimi
> http://www.casafire.com
>
>
>
> _
> Share your memories online with anyone you want.
> http://www.microsoft.com/middleeast/windows/windowslive/products/photos-share.aspx?tab=1
> -
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>
> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
> http://www.otrs.com/en/support/enterprise-subscription/
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Re: [otrs] SpellChecker not visible

2009-09-17 Thread Felix Kratzer

Hi Martin,

perfect. The skin tip worked.
Deleted all but the changed files and VIOLA there is the button...

Thanks a LOT,
Felix

-Ursprüngliche Nachricht-
Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von Martin 
Edenhofer
Gesendet: Donnerstag, 17. September 2009 09:39
An: User questions and discussions about OTRS.
Betreff: Re: [otrs] SpellChecker not visible

Hi Felix,

Felix Kratzer wrote:
> Hey…
> 
> I do not see that SpellCheckerIcon that is described below even so all
> settings are set to “use spell checker”
> 
> Does anybody have a clue?

Did you modify Kernel/Output/HTML/Standard/RichTextEditor.dtl ?

Take care that you are using it from OTRS 2.4.4 (# $Id:
RichTextEditor.dtl,v 1.20 2009/08/26 $).

PS: If you created your own theme, just copy your modified files in
there. All files from Standard theme will be used as fallback if not
available in your own theme.

> Felix

 -Martin
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[otrs] Customer Notification Events: French characters truncated

2009-09-17 Thread Mohamed-Amine Kadimi


Hello OTRS guys

I'm using OTRS 2.4.4 and I had to update my Ticket.pm file to resolve this bug 
(events notifications not sent):

http://bugs.otrs.org/show_bug.cgi?id=4257

But after updating Ticket.pm, french characters (é à ...) are getting truncated 
from notification messages -answer messages works proprely-. Maybe there is a 
problem with the charset of the file.


Mohamed Amine Kadimi
http://www.casafire.com



_
Share your memories online with anyone you want.
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Re: [otrs] SpellChecker not visible

2009-09-17 Thread Martin Edenhofer

Hi Felix,

Felix Kratzer wrote:
> Hey…
> 
> I do not see that SpellCheckerIcon that is described below even so all
> settings are set to “use spell checker”
> 
> Does anybody have a clue?

Did you modify Kernel/Output/HTML/Standard/RichTextEditor.dtl ?

Take care that you are using it from OTRS 2.4.4 (# $Id:
RichTextEditor.dtl,v 1.20 2009/08/26 $).

PS: If you created your own theme, just copy your modified files in
there. All files from Standard theme will be used as fallback if not
available in your own theme.

> Felix

 -Martin
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Re: [otrs] fetchmail job error

2009-09-17 Thread Marco Vannini

As posted in other thread for the same problem did you also read the log
file generated by adding -d 2 switch ?

On Thu, Sep 17, 2009 at 3:47 AM, hpsbigcat  wrote:

> Hi,
>
> I did not found any record relatd to postmaster.
>
> 2009/9/16 Marco Vannini 
>
> did you tried to fetch record in process_id on your otrs's mysql box ? if
>> there is a record related to postmaster try to remove it
>>
>> On Wed, Sep 16, 2009 at 8:57 AM, hpsbigcat  wrote:
>>
>>> Hi Rory,
>>>
>>> The host was running more than 3 weeks, but the problem is still
>>> exist after reboot it.  I just found "PostMasterMailbox.pl -f 1" no other
>>> processs. If any way would check this?
>>>
>>> 2009/9/15 Rory 
>>>
 It sounds like the process hung when it was running.
 Check your running processes and see if it is there and how long it
 has been running.

 Rory

 Support my 365 Challenge in aid of the Irish Cancer Society

 www.365challenge.ie



 2009/9/15 hpsbigcat :
 > Hi All,
 >
 >I‘m using OTRS 2.4.4 on Centos5.2.  I'v setup PostMasterMailbox.pl
 to
 > fetch mail every 1 minute and works fine before today.  But now, the
 system
 > did not fetch the mail until I run "PostMasterMailbox.pl -f 1" to
 force
 > recive them.  And I found some logs as :
 >   [Notice][Kernel::System::PID::PIDCreate] Can't create PID
 > PostMasterMailbox, because it's already running (
 sample.company.com/21426)!
 >
 >   Have someone to help me
 > --
 > Hpstiger
 >
 > -
 > OTRS mailing list: otrs - Webpage: http://otrs.org/
 > Archive: http://lists.otrs.org/pipermail/otrs
 > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
 >
 > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
 > http://www.otrs.com/en/support/enterprise-subscription/
 >
 -
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 Archive: http://lists.otrs.org/pipermail/otrs
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>>>
>>>
>>>
>>> --
>>> Hpstiger
>>>
>>>
>>>
>>> -
>>> OTRS mailing list: otrs - Webpage: http://otrs.org/
>>> Archive: http://lists.otrs.org/pipermail/otrs
>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>>>
>>> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
>>> http://www.otrs.com/en/support/enterprise-subscription/
>>>
>>
>>
>
>
> --
> Hpsbigcat
>
> -
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
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Re: [otrs] otrs-fetching mails from mail server

Re: [otrs] fetchmail job error

Re: [otrs] Customer Notification Events: French characters truncated

Re: [otrs] fetchmail job error

Re: [otrs] Customer Notification Events: French characters truncated

Re: [otrs] SpellChecker not visible

[otrs] Customer Notification Events: French characters truncated

Re: [otrs] SpellChecker not visible

Re: [otrs] fetchmail job error

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