Re: [otrs] What does pink color indicate?
Hello Ken, the background indicates priority of a ticket. Pink = high and red = verry high. Priority indications you can define yourself in the admin panel. Regards, Mayk Anderson, Ken wrote: What does the pink background on various tickets indicate? Thanks, -Ken *Ken Anderson* *Senior Systems Consultant* *OA Solutions* *Victoria*Vancouver*Edmonton* *tel. (250) 385-4333 x219* *fax. (250) 483-3380* *ken.ander...@oasolutions.ca* mailto:ken.ander...@oasolutions.ca *www.oasolutions.ca* http://www.oasolutions.ca/ */Please note that effective October 1, 2009 OA Solutions' Victoria Office has moved. Our new address is:/* */200 - 702 Fort Street/* */Victoria, BC V8W 1H2/* - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ -- A core dump is your computer's way of saying Here's what's on my mind, what's on yours? - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] problem: no sla selecting service
Hi to all, I would like to explain my problem with OTRS 2.4.4 and ITSM 1.3.1. I make a new installation of OTRS 2.4.4 and ITSM 1.3.1, I create service, sla associated to the service, customer user and set default service. Now I try to create a new e-mail ticket but wen I select the service no sla is loaded. But if I create a phone ticket it works, the slas are loaded. If in email ticket i create the ticket without the sla (I can't select it!) and then I modify the itsm fields in ITSM-fields page i found the right slas. I have this problem even with OTRS 2.4.3 new installation and also after a migration from otrs 2.3.4 and itsm 1.2.3. What is wrong?? Any help is appreciate. Regards. Francesco. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] enable Master/Slave Ticket Feature
Hi, might be a simple questions but i simply don't get it: Where to enable the Master/Slave Ticket Feature ? Whenever i'm trying to link a Ticket i have only the Types normal, Parent and Child available. Any hints ? cheers, ffe - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] enable Master/Slave Ticket Feature
Hi, I've find hard it too. As I can see you could set master and slave during a creation of a new ticket or with a generic agent job On Tue, Oct 6, 2009 at 11:48 AM, Franz Esberger linux...@boku.ac.at wrote: Hi, might be a simple questions but i simply don't get it: Where to enable the Master/Slave Ticket Feature ? Whenever i'm trying to link a Ticket i have only the Types normal, Parent and Child available. Any hints ? cheers, ffe - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] customer ldap auth not working
Hi,
On 2.4.3 the very same problem, new users are not being added to the
otrsdb.users Table.
Setup (and LDAP Sync) has worked like a charm before upgrading!
I am not yet sure where to start fixing this, actually i think its a
bug in Kernel/System/User/Preferences/DB.pm caused by the new bind
Notations when handling dbobject ORM.
before upgrading Kernel/System/User/Preferences/DB.pm (around #80):
# insert new data
if (!$Self-{DBObject}-Do(
SQL = INSERT INTO $Self-{PreferencesTable}
($Self-{PreferencesTableUserID}, .
$Self-{PreferencesTableKey}, $Self-{PreferencesTableValue}) .
VALUES ($Param{UserID}, '$Param{Key}', '$Param{Value}'),
)) {
$Self-{LogObject}-Log(
Priority = 'error',
Message = Can't insert new $Self-{PreferencesTable}!,
);
return;
}
after upgrading Kernel/System/User/Preferences/DB.pm (around #80)
# insert new data
return $Self-{DBObject}-Do(
SQL = INSERT INTO $Self-{PreferencesTable}
($Self-{PreferencesTableUserID},
. $Self-{PreferencesTableKey}, $Self-{PreferencesTableValue})
. VALUES (?, ?, ?),
Bind = [ \$Param{UserID}, \$Param{Key}, \$Param{Value} ],
);
is that the correct place to start, and if so, should we replace all
Binds throughout the system or is there a (perl)package missing ?
cheers,
ffe
Jefferson Davis schrieb:
Once logged in as admin user I can query the ldap tree without difficulty.
But customer users cannot login
What am I missing?
User record not being created at first login? If so how do I correct this?
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[otrs] Dual word searches
Hi, Does anyone know how I can implement dual word searches within FAQ search? Say for instance, someone wants to search for phone list, and I have the words phone and list as the keywords of the article, the article will come up when either the words phone or list are used in the search, but not at the same time... so how can I implement dual word searches? Putting inverted commas around the two words doesn't work. OTRS - 2.4.4 FAQ - 1.6.4 Thanks Emily - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] SpellCheck on 2.4.4
No thoughts on this? From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Hiren Joshi Sent: 01 October 2009 14:54 To: User questions and discussions about OTRS. Subject: [otrs] SpellCheck on 2.4.4 Hi, I upgraded from 2.3.4 to 2.4.4, the config was such that an agent couldn't send an email without spell checking it but it still allowed the agent to send it out with unrecognised words (like names). On 2.4.4, it forces the agent to spell check but doesn't allow the agent to send the email unless all words comply. Is this a bug or expected behaviour? Thanks, Josh. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] customer ldap auth not working
Some more Details:
Without having applied any Changes if you create to User via the Admin
Interface it's been written correctly to the Database (otrsdb.users)
and the new User is able to login.
Where to apply the fix in order to get the usual behaviour - when i user
try's to login there's been written a new entity to otrsdb.users
automatically ?
As mentioned earlier, no Changes have been made to UserSyncLDAPMap, the
behaviour worked like a charm before upgrading.
cheers,
ffe
Franz Esberger schrieb:
Hi,
On 2.4.3 the very same problem, new users are not being added to the
otrsdb.users Table.
Setup (and LDAP Sync) has worked like a charm before upgrading!
I am not yet sure where to start fixing this, actually i think its a
bug in Kernel/System/User/Preferences/DB.pm caused by the new bind
Notations when handling dbobject ORM.
before upgrading Kernel/System/User/Preferences/DB.pm (around #80):
# insert new data
if (!$Self-{DBObject}-Do(
SQL = INSERT INTO $Self-{PreferencesTable}
($Self-{PreferencesTableUserID}, .
$Self-{PreferencesTableKey}, $Self-{PreferencesTableValue}) .
VALUES ($Param{UserID}, '$Param{Key}', '$Param{Value}'),
)) {
$Self-{LogObject}-Log(
Priority = 'error',
Message = Can't insert new $Self-{PreferencesTable}!,
);
return;
}
after upgrading Kernel/System/User/Preferences/DB.pm (around #80)
# insert new data
return $Self-{DBObject}-Do(
SQL = INSERT INTO $Self-{PreferencesTable}
($Self-{PreferencesTableUserID},
. $Self-{PreferencesTableKey}, $Self-{PreferencesTableValue})
. VALUES (?, ?, ?),
Bind = [ \$Param{UserID}, \$Param{Key}, \$Param{Value} ],
);
is that the correct place to start, and if so, should we replace all
Binds throughout the system or is there a (perl)package missing ?
cheers,
ffe
Jefferson Davis schrieb:
Once logged in as admin user I can query the ldap tree without difficulty.
But customer users cannot login
What am I missing?
User record not being created at first login? If so how do I correct this?
-
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Re: [otrs] enable Master/Slave Ticket Feature
Hi, i think there should be new Link Types (but i don't get them) in order to link two existing Tickets that have some Context and should be handled equally (Notes, Closing etc) regards, ffe Marco Vannini schrieb: Hi, I've find hard it too. As I can see you could set master and slave during a creation of a new ticket or with a generic agent job On Tue, Oct 6, 2009 at 11:48 AM, Franz Esberger linux...@boku.ac.at wrote: Hi, might be a simple questions but i simply don't get it: Where to enable the Master/Slave Ticket Feature ? Whenever i'm trying to link a Ticket i have only the Types normal, Parent and Child available. Any hints ? cheers, ffe - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Notifications contain Article content
Forgot to say I'm running 2.4.4 and it's about event-based notifications. Thank you! Misha - Original Message - From: Misha maill...@bluenix.nl To: otrs@otrs.org Sent: Monday, October 5, 2009 12:41:07 PM GMT +01:00 Amsterdam / Berlin / Bern / Rome / Stockholm / Vienna Subject: [otrs] Notifications contain Article content Hi, I've configured a notification to be sent to the customer when the state of the ticket changes to pending auto close+. The ticket changes to this state when an agent replies to a notification by e-mail. The thing is: When an agent replies to a notification, and so changes the ticket-state to auto-close+, the configured notification to the customer is beeing sent fine, but it contains the complete content of the e-mail sent by the agent. I didn't configure the notification to contain all that, but only to contain one fixed line of text. Why is the content of the message/article included in the notification and how can this be prevented? Thank you in advance! Regards, Misha - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] enable Master/Slave Ticket Feature
Hi, On 06.10.2009, at 13:34, Franz Esberger wrote: Hi, i think there should be new Link Types (but i don't get them) in order to link two existing Tickets that have some Context and should be handled equally (Notes, Closing etc) The short is, you have to mark a ticket as master, then tickets can be linked to this master during creation or afterward. Sorry, so short :( regards, ffe Hi, might be a simple questions but i simply don't get it: Where to enable the Master/Slave Ticket Feature ? Whenever i'm trying to link a Ticket i have only the Types normal, Parent and Child available. Master/Slave is a function that is installed from the package repository. I will try to do a video in the next couple of days. -- Shawn Beasley Senior Support Engineer ((otrs)) :: OTRS AG :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftssitz: Bad Homburg Amtsgericht Bad Homburg, HRB 10751 Steuernummer: 003 240 97505 Aufsichtsratsvorsitzender: Burchard Steinbild Vorstand: André Mindermann (Vorsitzender), Martin Edenhofer NEU! ENTERPRISE SUBSCRIPTION - JETZT informieren und buchen! http://www.otrs.com/de/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] Bug with AD and OTRS
Hi, I'am install and configure OTRS at my OpenSuSE 11.1 to use LDAP (Windows 2003 Active Directory). Authenticate work, but if i look for all users (Search *) i get his names as ÐиÑилл. So OTRS don't understand russian text from AD. Help me please, how fix this? P. S. Sorry for bad English, i'am from Belarus. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] enable Master/Slave Ticket Feature
Master/Slave is a function that is installed from the package repository. gaaa! just had to choose the right Mirror and hit Refresh, THANKS for that hint, maybe the Documentation could state that a _little_ more clearer - okay, now the package is installed i'm able to set NEWly created tickets to master, found no way to do that post creation? Moreover, when trying to link a ticket to such a master ticket, note's and closing events don't appear on the slave (ticket) - as we might have expected? So i cannot wait to see this thing in action in that video from you, so i might see what i've done wrong. regards, ffe Shawn Beasley schrieb: Hi, On 06.10.2009, at 13:34, Franz Esberger wrote: Hi, i think there should be new Link Types (but i don't get them) in order to link two existing Tickets that have some Context and should be handled equally (Notes, Closing etc) The short is, you have to mark a ticket as master, then tickets can be linked to this master during creation or afterward. Sorry, so short :( - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] Images shown inline rather than attachments
Hi All, Can somebody please guide me in the right direction. I am trying to set up my OTRS so that images are shown in the body of the email rather than having them as attachments. I have read the manual and the only place I can see that needs to be changed is Core::Web::AttachmentDownloadType. I have set this to 'inline', but my images are still coming in as attachments. What else do I need to do please? Thank you, Rosanna - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] v2.3.2 leading spaces in ticket field are not ignored.
OTRS V2.3.2 I'm not sure if this is true in all locations that you enter a ticket number, but I'm always annoyed when I try and merge two tickets, copy the ticket number from another window and paste it in to the merge ticket request window (invariably with leading spaces) and then have it say permission denied simply because there were leading spaces in the ticket number. It took me a bit to figure out that the error message had nothing to do with permissions of the ticket I was trying to merge, but an permissions on a ticket with spaces in it. Does 2.4 improve on this behavior? - Sarah Baker - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] OTRS in a generic provider -- SECURITY??
I've tryied to install OTRS in a generic provider. There are some issues
about security with this method???
There are some other (best) method to do the same?!
I've success with this method:
---start---
copy otrs in ~/html/otrs (I'll call this dir: home-otrs)
chmod a+rw home-otrs
chmod a+rw home-otrs/Kernel/Config/Files/
rm wherever-is/cgi-bin
lnk home-otrs/bin/cgi-bin - wherever-is/cgi-bin
lnk home-otrs - ~/html/otrs-web
lnk home-otrs/var/httpd/htdocs/css - home-otrs/css
lnk home-otrs/var/httpd/htdocs/images - home-otrs/images
lnk home-otrs/var/httpd/htdocs/js - home-otrs/js
lnk home-otrs/var/httpd/htdocs/yui - home-otrs/yui
cp home-otrs/Kernel/Config.pm.dist home-otrs/Kernel/Config.pm
edit home-otrs/Kernel/Config.pm - In line 62:
change:
$Self-{Home} = '/opt/otrs';
by:
$Self-{Home} = 'home-otrs';
Create the database and user database.
Edit Kernel/Config.pm:
# DatabaseHost
# (The database host.)
$Self-{'DatabaseHost'} = 'addr database-(usually localhost)';
# Database
# (The database name.)
$Self-{'Database'} = 'database-name';
# DatabaseUser
# (The database user.)
$Self-{'DatabaseUser'} = 'user-database-name';
# DatabasePw
# (The password of database user. You also can use bin/CryptPassword.pl
# for crypted passwords.)
$Self-{'DatabasePw'} = 'pass-user-database-name';
and forward in this file:
# #
# data inserted by installer #
# #
# $DIBI$
lo siguiente:
$Self-{'SystemID'} = 10;
$Self-{'SecureMode'} = 0;
$Self-{'Organization'} = '';
$Self-{'LogModule::LogFile'} = '~/otrs.log';
$Self-{'LogModule'} = 'Kernel::System::Log::SysLog';
$Self-{'FQDN'} = 'yourhost.example.com';
$Self-{'DefaultLanguage'} = 'es';
$Self-{'AdminEmail'} = 'ad...@example.com %27ad...@example.com';
$Self-{'DefaultCharset'} = 'utf-8';
(edit for your app!!) For now set $Self-{'SecureMode'} = 0
now execute installer.pl and use the user database created, don't create but
delete database, go back and create db
the installer breaks indicating that can't create the user (but the initial
data are inserted in database).
then edir Kernel/Config.pm and set $Self-{'SecureMode'} = 1;
an set permision to 0600
end
-
--- Timeo Danaos et dona ferentes ---
-
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[otrs] customer ldap auth not working
Here are the relevant portions of Config.pm. Sorry if too verbose for the
list. Admin interface allows me to query the ldap tree, but cannot login as a
customer, would very much like to find out what I'm doing wrong here.
# This is an example configuration for an LDAP auth. backend.
# (take care that Net::LDAP is installed!)
$Self-{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP';
$Self-{'Customer::AuthModule::LDAP::Host'} = 'ldap.example.com';
$Self-{'Customer::AuthModule::LDAP::BaseDN'} = 'dc=example,dc=com';
$Self-{'Customer::AuthModule::LDAP::UID'} = 'uid';
# Check if the user is allowed to auth in a posixGroup
# (e. g. user needs to be in a group xyz to use otrs)
$Self-{'Customer::AuthModule::LDAP::GroupDN'} =
'ou=users,dc=example,dc=com';
$Self-{'Customer::AuthModule::LDAP::AccessAttr'} = 'memberUid';
# for ldap posixGroups objectclass (just uid)
$Self-{'Customer::AuthModule::LDAP::UserAttr'} = 'UID';
# for non ldap posixGroups objectclass (full user dn)
#$Self-{'Customer::AuthModule::LDAP::UserAttr'} = 'DN';
# The following is valid but would only be necessary if the
# anonymous user do NOT have permission to read from the LDAP tree
$Self-{'Customer::AuthModule::LDAP::SearchUserDN'} =
'cn=manager,dc=example,dc=com';
$Self-{'Customer::AuthModule::LDAP::SearchUserPw'} = 'password';
# in case you want to add always one filter to each ldap query, use
# this option. e. g. AlwaysFilter = '(mail=*)' or AlwaysFilter =
'(objectclass=user)'
$Self-{'Customer::AuthModule::LDAP::AlwaysFilter'} = '(mai...@*)';
# in case you want to add a suffix to each customer login name, then
# you can use this option. e. g. user just want to use user but
# in your ldap directory exists u...@domain.
#$Self-{'Customer::AuthModule::LDAP::UserSuffix'} = '@domain.com';
# Net::LDAP new params (if needed - for more info see perldoc Net::LDAP)
$Self-{'Customer::AuthModule::LDAP::Params'} = {
port = 389,
timeout = 120,
async = 0,
version = 3,
};
# CustomerUser
# (customer user ldap backend and settings)
$Self-{CustomerUser} = {
Name = 'LDAP',
Module = 'Kernel::System::CustomerUser::LDAP',
Params = {
# ldap host
Host = 'ldap.example.com',
# ldap base dn
BaseDN = 'ou=users,dc=example,dc=com',
# search scope (one|sub)
SSCOPE = 'sub',
## The following is valid but would only be necessary if the
## anonymous user does NOT have permission to read from the LDAP
tree
UserDN = 'cn=manager,dc=example,dc=com',
UserPw = 'password',
# in case you want to add always one filter to each ldap query, use
# this option. e. g. AlwaysFilter = '(mail=*)' or AlwaysFilter =
'(objectclass=user)'
AlwaysFilter = '(mai...@*)',
# if your frontend is e. g. iso-8859-1 and the charset of your
# ldap server is utf-8, use this options (if not, ignore it)
#SourceCharset = 'utf-8',
#DestCharset = 'iso-8859-1',
# Net::LDAP new params (if needed - for more info see perldoc
Net::LDAP)
Params = {
port = 389,
timeout = 120,
async = 0,
version = 3,
},
},
# customer uniq id
CustomerKey = 'uid',
# customer #
CustomerID = 'mail',
CustomerUserListFields = ['givenName', 'mail'],
CustomerUserSearchFields = ['uid', 'givenName', 'mail'],
CustomerUserSearchPrefix = '',
CustomerUserSearchSuffix = '*',
CustomerUserSearchListLimit = 250,
CustomerUserPostMasterSearchFields = ['mail'],
CustomerUserNameFields = ['givenname', 'sn'],
# show not own tickets in customer panel, CompanyTickets
CustomerUserExcludePrimaryCustomerID = 0,
# add a ldap filter for valid users (expert setting)
# CustomerUserValidFilter = '(!(description=gesperrt))',
# admin can't change customer preferences
AdminSetPreferences = 0,
## cache time to life in sec. - cache any database queris
#CacheTTL = 0,
Map = [
# note: Login, Email and CustomerID needed!
# var, frontend, storage, shown (1=always,2=lite), required,
storage-type, http-link, readonly
#[ 'UserSalutation', 'Title', 'title', 1, 0, 'var',
'', 0 ],
[ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var',
'', 0 ],
[ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var',
'', 0 ],
[ 'UserLogin', 'Username', 'uid', 1, 1, 'var',
'', 0 ],
[ 'UserEmail', 'Email', 'mail',1, 1, 'var',
'', 0 ],
[ 'UserCustomerID',
[otrs] Auto Reply not working
Hi, OTRS 2.4.4 on FreeBSD, but not send autoreply The messages file log say : [Notice][Kernel::System::Ticket::Article::SendAutoResponse] Sent no 'auto reply' for Ticket [200910061122] (Diego Chacón ch...@x.com) because the sender doesn't want a auto-response (e. g. loop or precedence header) How fix it? -- Diego Chacon Rojas Infraestructura y Soporte - InterNexo ch...@internexo.com +506 2224-1496 extensiones 106 y 108 +506 2283-1071 - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs-de] Dashboard - otrs 2.4.4
Martin Edenhofer wrote: Hi FooBar, FooBar wrote: kann man das dashboard abschalten, es macht wich irre ... unter Offene Tickets / Zur Beantwortung sehe ich immer alle offenen tickets, auch wenn ich sie schon beantwortet hab und sie eigentlich nicht angezeigt werden sollten da ich die ja erst wieder sehen will wenn ein feedback vom cutomer kommt, also das verhalten wie es unter Ticket ist ... Die Idee ist, dass Du dann den Status von offen auf warten zur Erinnerung oder geschlossen... stellst. Dann tauchen die nicht mehr auf. Somit hast Du ne Übersicht was noch offen ist oder was auf später wartet. ja, schon klar ... nur früher war das anders, in der ticketansicht waren tickets weg wenn ich sie beantwortet hatte, bis wieder jemand geantwortet hat ... ich suche eine möglichkeit das dashboard abzuschalten oder halt den Ticket-View per default zu haben ??? SysConfig - Ticket - Frontend::Agent - Frontend::CommonParam###Action z. B. auf AgentTicketQueue stellen. ahh ... thx ;))) -Martin PS: Wenn Du die Dashboard Plugins für die Ticket-Übersichten konfigurieren willst, kannst Du dies unter SysConfig - Ticket - Frontend::Agent::Dashboard, die Attributes geben die Attibute/Auswahl der angezeigten Tickets an. ok, danke ... das schau ich mir an ... - OTRS mailing list: otrs-de - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs-de To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs-de NEU! ENTERPRISE SUBSCRIPTION - JETZT informieren und buchen! http://www.otrs.com/de/support/enterprise-subscription/
Re: [otrs-de] Dashboard - otrs 2.4.4
FooBar wrote: unter Offene Tickets / Zur Beantwortung sehe ich immer alle offenen tickets, auch wenn ich sie schon beantwortet hab und sie eigentlich nicht angezeigt werden sollten da ich die ja erst wieder sehen will wenn ein feedback vom cutomer kommt, also das verhalten wie es unter Ticket ist ... Die Idee ist, dass Du dann den Status von offen auf warten zur Erinnerung oder geschlossen... stellst. Dann tauchen die nicht mehr auf. Somit hast Du ne Übersicht was noch offen ist oder was auf später wartet. ja, schon klar ... nur früher war das anders, in der ticketansicht waren tickets weg wenn ich sie beantwortet hatte, bis wieder jemand geantwortet hat ... Verstehe, sie waren dann gesperrt... ok. ich suche eine möglichkeit das dashboard abzuschalten oder halt den Ticket-View per default zu haben ??? SysConfig - Ticket - Frontend::Agent - Frontend::CommonParam###Action z. B. auf AgentTicketQueue stellen. ahh ... thx ;))) Puh! :) -Martin - OTRS mailing list: otrs-de - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs-de To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs-de NEU! ENTERPRISE SUBSCRIPTION - JETZT informieren und buchen! http://www.otrs.com/de/support/enterprise-subscription/
[otrs-de] ITSM-Frage ...
hi @all
gibt es irgendwo schon eine funktion oder
ein example was diesen salat
[1]{'Version'}[1]{'Ram'}[1]{'Content'}
aus der xml_storage in eine direkt verwendbare
perl-datenstruktur verwandelt ?
sinn:
einen report bauen der mir alle einträge liefert
wo die garantiezeit in x tagen/wochen abläuft ;)
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