[otrs] otrs manager report not opening..
Hi everyone, I'm using otrs manager without any problem. Only when i press the report button i receive this error. report not created. please close open report There are no open reports..??? Or is there a tweak or something that i have to check? Regards, Sarper - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Disable CompanyTickets in customer.pl
Hi Michiel, On Sun, 1 Nov 2009 20:43:40 +0100, Michiel Beijen m...@otrs.org wrote: Hi Arnold, By far the easiest way would be to restrict the module to a group, for instance customeruser_company_tickets, in the SysConfig. Now you can just add this group to the customer users who'd need access to this feature. Kind regards, thanks and I agree. The problem seems to be that: a) I do not understand the method of setting this b) it does not work I've created a group called show_company_tickets under 'admin-groups'. Did not yet add any users to this group and then went to 'sysconfig- Ticket - Frontend::Customer::ModuleRegistration'. Under the group option of 'CompanyTickets' I clicked on new group and in the text box I added 'show_company_tickets'. I entered nothing under group_ro. Then I clicked on update. I would expect that if a user now logs onto the customer frontend that the CompanyTickets button is not visible, as there are no users in the group. The problem is that the button is still visible and the function also still works. When I click it, it shows the company tickets. Any help is much appriciated. Arnold. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] otrs manager report not opening..
Hi Sarper, Never met this problem, take in consideration that it opens a Word document... I' don't know if it is a requirments On Mon, Nov 2, 2009 at 9:37 AM, Sarper SARIDAL sarper.sari...@gmail.comwrote: Hi everyone, I'm using otrs manager without any problem. Only when i press the report button i receive this error. report not created. please close open report There are no open reports..??? Or is there a tweak or something that i have to check? Regards, Sarper - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Disable CompanyTickets in customer.pl
Hi Arnold, I've tried to configure it on a test system, and I guess I must confirm that it does not work as I described. For that I've raised a bug: http://bugs.otrs.org/show_bug.cgi?id=4476 In the mean time, you could implement the same behaviour by using a permission module, and patching the customer frontend module that should be retricted to some groups. But it would require at least Perl skills, a little OTRS insight and some time... - Michiel Beijen RD OTRS AG Norsk-Data-Str 1. 61352 Bad Homburg Deutschland T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I: http://www.otrs.com/ Business Location: Bad Homburg, Country Court: Bad Homburg, Commercial register: 10751, Tax ID: 003 240 97505 Chairman of the Board: Burchard Steinbild, Managing Board: André Mindermann (CEO), Martin Edenhofer CU@ IIR Service Desk Forum in Mainz (Germany) and get to know more about OTRS at booth no. 12 from Nov 24-25, 2009! On Mon, Nov 2, 2009 at 9:15 AM, arn...@ligtvoet.org wrote: Hi Michiel, On Sun, 1 Nov 2009 20:43:40 +0100, Michiel Beijen m...@otrs.org wrote: Hi Arnold, By far the easiest way would be to restrict the module to a group, for instance customeruser_company_tickets, in the SysConfig. Now you can just add this group to the customer users who'd need access to this feature. Kind regards, thanks and I agree. The problem seems to be that: a) I do not understand the method of setting this b) it does not work I've created a group called show_company_tickets under 'admin-groups'. Did not yet add any users to this group and then went to 'sysconfig- Ticket - Frontend::Customer::ModuleRegistration'. Under the group option of 'CompanyTickets' I clicked on new group and in the text box I added 'show_company_tickets'. I entered nothing under group_ro. Then I clicked on update. I would expect that if a user now logs onto the customer frontend that the CompanyTickets button is not visible, as there are no users in the group. The problem is that the button is still visible and the function also still works. When I click it, it shows the company tickets. Any help is much appriciated. Arnold. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] Multiple OTRS instances in the same machine
Hi, I found severeal documents regarding how to configure several instances of OTRS in the same machine. But the documents that I found seams a bit old, going from 2004 or older. Are any manual that explain how to make it that apply to the actual version. If make any difference, the implementation is running in RHEL 5. Thanks in advance (and sorry my bad english). Gustavo. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] Page cannot be displayed
I enter the system with my user (I have admin privileges). I go to Admin-Sysconfig I cannot open the config page: the message Page cannot be displayed appear. Could you help me, please? I've been testing OTRS for months; now I am setting up production environment. I haven't had this message in test. Thanks in advance, Erika Barausse Sistemi Informativi - Area Applicativa Forall Confezioni S.p.A. Via F.Filzi, 34 - Quinto Vicentino(VI) Tel. 0444 - 356096 e-mail: ebarau...@palzileri.com - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Page cannot be displayed
Ciao Erika, Is this the only message displayed ? have you seen some other log file (apache or messages or anything else) ? MV On Mon, Nov 2, 2009 at 4:34 PM, Barausse Erika ebarau...@palzileri.comwrote: I enter the system with my user (I have admin privileges). I go to Admin-Sysconfig I cannot open the config page: the message “Page cannot be displayed” appear. Could you help me, please? I’ve been testing OTRS for months; now I am setting up production environment. I haven’t had this message in test. Thanks in advance, Erika Barausse Sistemi Informativi - Area Applicativa Forall Confezioni S.p.A. Via F.Filzi, 34 – Quinto Vicentino(VI) Tel. 0444 - 356096 e-mail: ebarau...@palzileri.com - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] r...@localhost password
Simple question. How can I reset the r...@localhost password in OTRS 2.4.5 ? Regards - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] r...@localhost password
hi, Try this [r...@hmcvr0004 bin]# ./otrs.setPassword --help otrs.setPassword Revision 1.19 - set a new agent password Copyright (C) 2001-2009 OTRS AG, http://otrs.org/ usage: otrs.setPassword user password On Mon, Nov 2, 2009 at 4:42 PM, as as fenixp...@gmail.com wrote: Simple question. How can I reset the r...@localhost password in OTRS 2.4.5 ? Regards - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] r...@localhost password
Hi Marco, Great help :) Thanks... Best regards. On Mon, Nov 2, 2009 at 3:50 PM, Marco Vannini marco.vann...@gmail.comwrote: hi, Try this [r...@hmcvr0004 bin]# ./otrs.setPassword --help otrs.setPassword Revision 1.19 - set a new agent password Copyright (C) 2001-2009 OTRS AG, http://otrs.org/ usage: otrs.setPassword user password On Mon, Nov 2, 2009 at 4:42 PM, as as fenixp...@gmail.com wrote: Simple question. How can I reset the r...@localhost password in OTRS 2.4.5 ? Regards - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Backend Mapping mit einer Abfrage von zwei Tabellen
thank you for your answer. I am going to write this post in english again and I will describe my problem more precise. I hope, that I will be unterstood. *I am not good in english... From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Michiel Beijen Sent: Saturday, October 31, 2009 8:39 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] Backend Mapping mit einer Abfrage von zwei Tabellen Hi igor, You might have better results if you'd use the otrs-de mailinglist OR use this one but post in English. Btw I find you have an interesting question, but what are you trying to achieve? Its nice to search through the customerdb and customer users at the same time, but then what should happen...? Could you describe the use case? Also, why did you decide to hook otrs up with firebird? Is it just for customers data or is the entire otrs running on it? -- Michiel Beijen Software Consultant +31 6 457 42 418 Bee Free IT + http://beefreeit.nl On 30 Oct 2009 16:13, Igor Cherepanov i...@goetel.net wrote: Hallo OTRS-Mailing List. ich habe eine unprofessionelle Frage. ich habe eine Firebird Datenbank an OTRS angebunden, funktioniert alles ok. Habe aber ein Problem, in der Datenbank sind die Kundennamen nicht in einer Spalte gespeichert (Namen von Privatkunden und Namen von Geschäftskunden sind in verschiedenen Spalten), d.h. wenn bei der Suche nach Kunden * angegeben wird, werden nur die Kundennamen von einer Spalte angezeigt. Map = [ #Benutzername [ 'UserLogin', 'Company', 'company', 1, 1, 'var', '', 0 ], wie kann ich eine JOIN Abfragen impelmentieren? (Abfragen von zwei Tabellen) und wo überhaupt? in /opt/otrs/Kernel/System/DB/* in den Treibern? Danke Im Voraus! hoffe mir kann hier geholfen werden - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] External DB (Oracle) issue
Hi all.
I trying to integrate OTRS (2.4.1) with Oracle but it's not working for
me :-) maybe someone faced with similar problem and could it solve. If
it so it will be great if you can help me or simple share experience how
you overcome this difficulty. Part of Config.pm follows the text. Notice
that in my oracle DB I use other fields and therefore I change config in
accordings with it. When I try to find customer via customer ID nothing
happens :-) In OTRS log all looks fine and I don't found any errors in it.
$ENV{ORACLE_HOME} = '/usr/local/oracle8-client/';
$ENV{LD_LIBRARY_PATH} = /usr/local/oracle8-client/lib;
# CustomerUser
# (customer user database backend and settings)
$Self-{CustomerUser} = {
Name = 'Datenbank Quelle',
Module = 'Kernel::System::CustomerUser::DB',
Params = {
# if you want to use an external database, add the
# required settings
DSN = 'DBI:Oracle:sid=SID;host=A.B.C.D;port=1521;',
User = '',
Password = '*',
Table = 'TABLE',
},
# customer uniq id
CustomerKey = 'a.customer_id',
# customer #
CustomerID = 'a.customer_id',
CustomerUserListFields = ['a.fio_full_cli', 'a.email', 'a.phone'],
CustomerUserSearchFields = ['a.customer_id'],
CustomerUserSearchPrefix = '',
CustomerUserSearchSuffix = '*',
CustomerUserSearchListLimit = 250,
CustomerUserPostMasterSearchFields = ['a.email'],
CustomerUserEmailUniqCheck = 1,
Map = [
# note: Login, Email and CustomerID needed!
# var, frontend, storage, shown (1=always,2=lite), required,
storage-type, http-link, readonly, http-link-target
[ 'UserFirstname', 'Firstname', 'a.fio_full_cli', 1, 1,
'var', '', 0 ],
[ 'UserLastname', 'Lastname', 'a.inter_name_cli', 1, 1,
'var', '', 0 ],
[ 'UserEmail', 'Email', 'a.mail', 1, 1,
'var', '', 0 ],
[ 'UserCustomerID', 'CustomerID', 'a.customer_id', 0, 1,
'var', '', 0 ],
],
};
--
Best regards,
Andrey Gazizov
ReTN
-
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Re: [otrs] Perl CGI version problem
The problem I have this… is when I go to update Perl from a repository, it’ll break the install and overwrite the update from CPAN. My concern isn’t how to use CPAN, my problem is having to use it at all, due to the nature of running a RHEL/CentOS system… RedHat CentOS release patches updates via RPM. Doing source installs on those systems is a nuisance due to the possibility of RPM’s overwriting such installs. Additionally, doing an update from CPAN will often try to upgrade Perl to the latest version of Perl, which again, RHEL/CentOS do not use on purpose. My point is, I don’t want to break my entire systems perl libraries that are installed via RPM. It will mess with the systems in ways that I cannot count on two hands. If OTRS creates an RPM for download and advertises it for use with RHEL/CentOS 5, then maybe it should truly work with those systems out of the box. If I had the .spec file or .src.rpm I’d recompile the RPM to use the older version that is the default for CentOS/RHEL. Which brings up the second question I had… Why the need for the newer version? What is required that isn’t in the older version? Regards, Tony E. Manager of Hosting Services CWIE, LLC From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Michiel Beijen Sent: Sunday, November 01, 2009 7:17 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] Perl CGI version problem Hi Tony, In this case you could best install the latest CGI version using CPAN. execute the following as root: # perl -MCPAN -e shell cpan install CGI this will install the latest CGI version right off the CPAN. -- Michiel Beijen RD OTRS AG Norsk-Data-Str 1. 61352 Bad Homburg Deutschland T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I: http://www.otrs.com/ Business Location: Bad Homburg, Country Court: Bad Homburg, Commercial register: 10751, Tax ID: 003 240 97505 Chairman of the Board: Burchard Steinbild, Managing Board: André Mindermann (CEO), Martin Edenhofer CU@ IIR Service Desk Forum in Mainz (Germany) and get to know more about OTRS at booth no. 12 from Nov 24-25, 2009! On Sun, Nov 1, 2009 at 10:50 AM, Tony Evans to...@cwie.netmailto:to...@cwie.net wrote: Hi there, I'm running CentOS 5.4 and downloaded and installed OTRS 2.4.5 via the RPM available on your site. When running ./bin/otrs.checkModules, I get the following issue: ./ otrs.checkModules o CGIfailed!!! Version 3.15 installed but 3.33 or higher is required! Perl::CGI comes with the base Perl package in RedHat based distros such as CentOS... Thus, rpm -qa | grep -i '^perl-5' perl-5.8.8-27.el5 However, no matter what software repository I use with 'yum', there is no higher version upgrade for Perl. So there's no possible way for me to use mod_perl with CentOS/RHEL 5.* because OTRS' requirement is too high. Is there a way to make it work? What is the requirement that is in version 3.33 and not the lower 3.15 version that OTRS makes use of? At this time, it is pointless for me to upgrade OTRS from 2.3.x or else I suffer breaking and slowing down my OTRS installation. Regards, Tony E. Manager of Hosting Services CWIE, LLC - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Dashboard: can't select filters for Locked Tickets or My Queues, only All
Michael, 2.4.5 fixes the issue, thank you! ...Chris -- Chris Kurtz, c...@mars.asu.edu Systems Manager Mars Space Flight Facility Arizona State University Michael Mayaka wrote: Hi, Could you try upgrading to 2.4.5. I had the same problem with 2.4.4 and am running on CentOS 5, apache2 and Oracle...the filters work perfectly with 2.4.5 both on Firefox and IE8 Michael - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] FQDN - set in SysConfig, but showing in answer message as localhost
Hi, I'm trying to set up OTRS 2.3 and most of the configuration I've got working. But though I've set the FQDN on the SysConfig page to the appropriate value, it continues to show up as localhost in the 'Compose answer for ticket' page to respond to tickets, giving '* invalid o...@localhost (Invalid syntax)!' Including the field OTRS_CONFIG_FQDN in the signature gives me the right value in the text, so I know the configuration is being stored, but clearly it is not being used by the compose answer page. Can anyone help me with this? thanks - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] FQDN - set in SysConfig, but showing in answer message as localhost
Hi Dan, I don't clearly understand your question..does the error appear when you are composing a new phone ticket or when you're closing a ticket? Try put a full valid e-mail address under Sysconfig-Framework-Core-NotificationSenderEmail PS: Try upgrading to otrs 2.4.5; has a whole load of new features that will make life easier! Michael - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Perl CGI version problem
Hi Tony, Am using CentOS 5; Oracle 10g and Apache...otrs 2.4.5 is working Perfectly Well on my system; am actually running multiple instances! I installed the following modules using cpan on my system: =CGI DBI Date::Pcalc DBD::Oracle Digest::MD5 LWP::UserAgent MIME::Base64 MIME::Tools Mail::Internet Net::DNS Net::POP3 Net::LDAP Net::SMTP Authen::SASL GD GD::Text GD::Graph GD::Graph::lines GD::Text::Align XML::Parser PDF::API2 Compress::Zlib Apache2::Reload= =Note:! I prefer to use the source tarball as opposed to the rpm Michael - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Page cannot be displayed
I had a similar problem because of character encoding; what character encoding are you using? I had to change mine to iso-8859-15 for the Sysconfig page to display Michael - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] Question regarding Auto Response Management/multiple choice auto reply options?
Greetings! Is it possible to have a default reply for each queue set up in OTRS? If so, how would I set it up? I have copied the default reply (after new ticket has been created) and modified the body of the response that is customized for the queue which it will be delivered to but in the Change auto reply settings in Queue - Auto Response Management section there are only (2) options: none or default reply. How do I populate the Change auto reply settings auto response with additional choices? (or am I steering in the wrong direction?) Let me know if this question makes sense... Thanks for your help! - Todd - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Question regarding Auto Response Management/multiple choice auto reply options?
Greetings, Yes you can have default autoresponse for each queue in otrs as follows: 1. Create a custom autoresponse (Admin=Auto Responses) - (You can make a copy of Default Reply (after new ticket is created)) 2. Attach Autoresponse to Queue (Admin=Auto Reponses -Queue); select type (e.g. auto reply/new ticket). Michael - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
