Re: [otrs] IP from header
Given that most customers don't control their mail servers (or use someone else's), can you explain a bit more what you're trying to accomplish? Listing the IP addresses of Google's mail servers really won't give you much useful information. From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Jean BROW Sent: Wednesday, March 27, 2013 8:57 AM To: User questions and discussions about OTRS. Subject: [otrs] IP from header Hello, Is it any easy way I can display the IP from the header to the agent? Today the agent need to click Plain format if he want to see the IP that the customer sending the email from. I would like to display the IP in the menu right at all time. Thanks. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] IP from header
I think he's got an internal situation where he needs the ip of the submitting user... If dhcp, I don't see how that's necessarily going to help, and if it's static, (IMO), This can be stored with the Customer information as an additional field. Further, if the IP address relates to a remote control application, either the remote control application should have this user-ip label matching or a reverse-help connection may be useful: client downloads and runs a helpme application -- VNC with reverse server connection that calls home is one example. TeamViewer QuickSupport is another. On Wed, Mar 27, 2013 at 10:13 AM, David Boyes dbo...@sinenomine.net wrote: Given that most customers don’t control their mail servers (or use someone else’s), can you explain a bit more what you’re trying to accomplish? Listing the IP addresses of Google’s mail servers really won’t give you much useful information. ** ** *From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On Behalf Of *Jean BROW *Sent:* Wednesday, March 27, 2013 8:57 AM *To:* User questions and discussions about OTRS. *Subject:* [otrs] IP from header ** ** Hello, Is it any easy way I can display the IP from the header to the agent? Today the agent need to click Plain format if he want to see the IP that the customer sending the email from. I would like to display the IP in the menu right at all time. Thanks. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] IP from header
Yeah. Parsing mail headers won't give him a reliable indicator of the source IP he'd need for that, and If you had a static IP address, there's already a way to handle those. From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Gerald Young Sent: Wednesday, March 27, 2013 10:51 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] IP from header I think he's got an internal situation where he needs the ip of the submitting user... If dhcp, I don't see how that's necessarily going to help, and if it's static, (IMO), This can be stored with the Customer information as an additional field. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
