[otrs] System::Time objects not working
Hello everyone I recently created a stat using the System::Time time functions, and although it worked for long time, now is just not responding. When I try to generate the stat it just stays reloading forever and at the end it throws a misconfiguration message which is not explicit, and when I go into the log, it doesn't show anything. Can anyone help me? María Alejandra Piedra - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] TicketAccountedTime stats
Hello everyone! I'm trying to configure a stat using the TicketAccountedTime object, but all I get are zeros when trying to use the Evaluation by attribute. Is there something special that I have to use or configure? Thanks and regards María Alejandra Piedra - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] Stats showing weird symbols
Hey there! I'm having some problems with a stat, basically is showing weird symbols were there should be an accent. My users use Spanish as a language so, a lot of words have accents. Thanks and regards María Alejandra Piedra - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Working time function
Hey there! Any hints on this issue? Thanks and regards Maria Alejandra Piedra De: Alejandra Piedra Enviado el: Lunes, 12 de Julio de 2010 10:58 a.m. Para: 'otrs@otrs.org' Asunto: Working time function Hello! I'm trying to use the $TimeObject-WorkingTime() function, but is not returning anything! Am I doing something wrong? I already checked the parameters, but still is not returning anything Thanks and regards! María Alejandra Piedra - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] Working time function
Hello! I'm trying to use the $TimeObject-WorkingTime() function, but is not returning anything! Am I doing something wrong? I already checked the parameters, but still is not returning anything Thanks and regards! María Alejandra Piedra - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] report of time per agent // outside reporting
Hi everyone
I just have one problem. I tried executing the report but then an error appears:
Undefined subroutine Kernel::System::Stats::Static::StateAccountime::Run
called at ../..//Kernel/System/Stats.pm line 745.
I checked and the line that's generating all the problem is the following
underlined:
if ( !...@result ) {
# run stats function
@Result = $StatObject-Run(
%GetParam,
# these two lines are requirements of me, perhaps this
# information is needed for former static stats
Format = $Param{Format}[0],
Module = $Param{ObjectModule},
);
Do I have to do something else?
Thanks and regards
María Alejandra Piedra
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/
[otrs] URL insertion not working with firefox and Chrome
Good morning to you all! Currently I'm using the latest installation of OTRS, so I'm getting every juice out of the WYSIWYG rich text editor. With that being said, I'm using the URL insertion to add some file locations instead of attaching them. The thing is that when I try to execute them with Firefox or Google Chrome I get the following error. Not Found The requested URL /otrs/\\server\file location. The funny and ironic thing is that with Internet Explorer it works like a charm. So I'm assuming it's and explorer issue, but wanted to know if anyone found the way to fix it?. Cheers! María Alejandra Piedra Unidad de Informática y Sistemas de Información IICA (506) 2216-0171 alejandra.pie...@iica.intmailto:alejandra.pie...@iica.int - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] StaticStatsTemplate.pm
I'm also interested in that! It doesn't appear to me either. Regards María Alejandra Piedra Unidad de Informática y Sistemas de Información IICA (506) 2216-0171 alejandra.pie...@iica.int -Mensaje original- De: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] En nombre de Steve Clark Enviado el: Miércoles, 16 de Junio de 2010 07:42 a.m. Para: User questions and discussions about OTRS. Asunto: Re: [otrs] StaticStatsTemplate.pm On 06/07/2010 04:11 PM, Steve Clark wrote: Hello, I have been reading the programmer api document and decided to try to install the StaticStatsTemplate.pm file from cvs in Kernel/System/Stats/Static The documentation says it should then in appear in the stats screen but it does not. I've looked at what I have done several times and can't see any obvious errors. Any ideas? Thanks, Hmmm... I guess nobody has ever done this??? -- Stephen Clark NetWolves Sr. Software Engineer III Phone: 813-579-3200 Fax: 813-882-0209 Email: steve.cl...@netwolves.com www.netwolves.com - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Remove the SLA field
Hi Anders Search for [itsm] Internal SLA's in google or with your search engine. There you will find all the steps to do this and hopefully later will be able to do it without altering the code as Nils said. Cheers! María Alejandra Piedra Unidad de Informática y Sistemas de Información IICA (506) 2216-0171 alejandra.pie...@iica.intmailto:alejandra.pie...@iica.int De: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] En nombre de Nils Leideck - ITSM Enviado el: Martes, 08 de Junio de 2010 02:41 a.m. Para: User questions and discussions about OTRS. Asunto: Re: [otrs] Remove the SLA field Hi, On 08.06.2010, at 10:37, anders.ba...@hibu.nomailto:anders.ba...@hibu.no wrote: Just wondered how you remove the SLA field from the customers when they are creating a ticket If you have the Service-Feature enabled this is not possible in the current version of OTRS without modifications to CustomerTicketMessage.dtl. PS: This will be an config item in SysConfig with OTRS 3.0. Freundliche Grüße / Kind regards Nils Leideck -- Nils Leideck Senior Consultant nils.leid...@leidex.netmailto:nils.leid...@leidex.net nils.leid...@otrs.com http://webint.cryptonode.de / a Fractal project - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] ban of otrs Digest, Vol 21, Issue 17
Thanks for the hard work! María Alejandra Piedra Unidad de Informática y Sistemas de Información IICA (506) 2216-0171 alejandra.pie...@iica.intmailto:alejandra.pie...@iica.int De: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] En nombre de Nils Leideck - ITSM Enviado el: Viernes, 04 de Junio de 2010 11:36 a.m. Para: User questions and discussions about OTRS. Asunto: Re: [otrs] ban of otrs Digest, Vol 21, Issue 17 Hi all, We contacted the sender first but received no answer until now. Today we requested internally to ban this sender. Please be patient ;-)) On 04.06.2010, at 13:59, Marco Vannini wrote: just a question, could not be possible to ban this ? 2010/6/4 mrem...@truecom.plmailto:mrem...@truecom.pl W dniach 03-06 czerwca b.r jestem niedostępna. W przypadku zgłoszeń serwisowych proszę kierować je na adres: i...@truecom.plmailto:i...@truecom.pl. Pozdrawiam Małgorzata Rembas PS: this an out of office message telling us that the sender will be back on 7th of June 2010 ... So even if we do not ban the sender address, it should not appear again after that date ;-)) Kind regards Nils Leideck ((enjoy)) -- Nils Leideck Senior Consultant OTRS Inc. 19925 Stevens Creek Blvd. Cupertino, CA 95014-2358 USA T: +1 (408) 725 7105 F: +1 (408) 725 8885 M: +49 (0)177 6877 001 I: http://www.otrs.com/ GET OTRS::ITSM 2.0http://www.otrs.com/en/products/otrsitsm/ NOW - including the brand new change management module! It´s the only ITIL(r) V3 compatible open-source IT Service Management solution certified by PinkVERIFY worldwide! - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] report of time per agent // outside reporting
Hi Michiel
I understand the code, what I don't understand is the purpose.
Thanks for the quick response.
María Alejandra Piedra
Unidad de Informática y Sistemas de Información
IICA (506) 2216-0171
alejandra.pie...@iica.int
-Mensaje original-
De: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] En nombre de Michiel
Beijen
Enviado el: Jueves, 03 de Junio de 2010 12:42 a.m.
Para: User questions and discussions about OTRS.
Asunto: Re: [otrs] report of time per agent // outside reporting
It finds the previous month. So if the CURRENT month is 1, it sets the
month to twelve, and decreases the year with 1. Otherwise it simply
decreases the value for month with 1.
Does that help?
((enjoy))
Michiel Beijen
RD
Follow me on Twitter: @otrsnl [https://twitter.com/otrsnl]
OTRS AG
Norsk-Data-Str. 1
61352 Bad Homburg
GERMANY
T: +31 (0) 6457 42418
F: +49 (0) 9421 56818-18
I: http://www.otrs.com
Business Location: Bad Homburg, Country Court: Bad Homburg, HRB 10751,
VAT ID: DE256610065
Chairman: Burchard Steinbild, Managing Board: André Mindermann
GET OTRS::ITSM 2.0 NOW - including the brand new change management
module! It´s the only ITIL® V3 compatible open-source IT Service
Management solution certified by PinkVERIFY worldwide! -
http://bit.ly/dv4CJF
On Wed, Jun 2, 2010 at 10:46 PM, Alejandra Piedra
alejandra.pie...@iica.int wrote:
Hi Atanas
I just have one question regarding a certain section of your code, which
I’ve already seen in the other Static stat from OTRS.
What does this do?
# get current time
my ($s, $m, $h, $D, $M, $Y);
my ($Ymin, $Ymax, $Select, %Agents, @row);
($s, $m, $h, $D, $M, $Y) = $Self-{TimeObject}-SystemTime2Date(
SystemTime = $Self-{TimeObject}-SystemTime(),
);
# get one month before
if ($M == 1) {
$M = 12;
$Y = $Y - 1;
}
else {
$M = $M -1;
}
Thanks and regards
María Alejandra Piedra
Unidad de Informática y Sistemas de Información
IICA (506) 2216-0171
alejandra.pie...@iica.int
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/
[otrs] Problems with rich text editor
Hi everyone! I'm having some problems with the rich text editor. Today when I logged it just didn't appear. In the text section of the new ticket it just was blank. So I went and turn it off in the Sysconfig, went back to the ticket and the text area appeared. I thought that if I went and turned it on again it would come back again but it didn't. This has happened to me before, but it solved itself like it was magic. Can anyone tell me if it happened to someone else, and how can I solve it. Thanks and regards María Alejandra Piedra Unidad de Informática y Sistemas de Información IICA (506) 2216-0171 alejandra.pie...@iica.intmailto:alejandra.pie...@iica.int - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Problems with rich text editor
Oh I forgot to say that this is happening if I use it with firefox. If I log in using IE it works. Strangest thing, one would think that firefox wouldn't have such problems. Anyway, can anyone help me? Thanks María Alejandra Piedra Unidad de Informática y Sistemas de Información IICA (506) 2216-0171 alejandra.pie...@iica.intmailto:alejandra.pie...@iica.int De: Alejandra Piedra Enviado el: Jueves, 03 de Junio de 2010 10:41 a.m. Para: User questions and discussions about OTRS. Asunto: Problems with rich text editor Hi everyone! I'm having some problems with the rich text editor. Today when I logged it just didn't appear. In the text section of the new ticket it just was blank. So I went and turn it off in the Sysconfig, went back to the ticket and the text area appeared. I thought that if I went and turned it on again it would come back again but it didn't. This has happened to me before, but it solved itself like it was magic. Can anyone tell me if it happened to someone else, and how can I solve it. Thanks and regards María Alejandra Piedra Unidad de Informática y Sistemas de Información IICA (506) 2216-0171 alejandra.pie...@iica.intmailto:alejandra.pie...@iica.int - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] R: Re: Problems with rich text editor
Hi Marco I tried eliminating today's history (cookies, cache, etc) but it still didn't work. This is very annoying because tickets can't be created or modified. Anymore ideas? Thanks so much! María Alejandra Piedra Unidad de Informática y Sistemas de Información IICA (506) 2216-0171 alejandra.pie...@iica.intmailto:alejandra.pie...@iica.int De: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] En nombre de Marco Vannini Enviado el: Jueves, 03 de Junio de 2010 11:02 a.m. Para: User questions and discussions about OTRS. Asunto: [otrs] R: Re: Problems with rich text editor It could be a kinda Ford caching prbl. Did u otrs topo clean your browser first? Il giorno 03/giu/2010 18:59, Alejandra Piedra alejandra.pie...@iica.intmailto:alejandra.pie...@iica.int ha scritto: Oh I forgot to say that this is happening if I use it with firefox. If I log in using IE it works. Strangest thing, one would think that firefox wouldn't have such problems. Anyway, can anyone help me? Thanks María Alejandra Piedra Unidad de Informática y Sistemas de Información IICA (506) 2216-0171 ... De: Alejandra Piedra Enviado el: Jueves, 03 de Junio de 2010 10:41 a.m. Para: User questions and discussions about OTRS. Asunto: Problems with rich text editor Hi everyone! I'm having some problems with the rich text editor. Today when I logged it jus... - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] R: Re: Problems with rich text editor
Ok I finally found out what happened. Firefox has been having some problems with rich text. But actually the problem is not firefox, the plug ins are generating this situation. So if anyone is having trouble with rich text using firefox, check your plug ins. Cheers! María Alejandra Piedra Unidad de Informática y Sistemas de Información IICA (506) 2216-0171 alejandra.pie...@iica.intmailto:alejandra.pie...@iica.int De: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] En nombre de Marco Vannini Enviado el: Jueves, 03 de Junio de 2010 11:09 a.m. Para: User questions and discussions about OTRS. Asunto: [otrs] R: Re: Problems with rich text editor :) Droid syntax checker Il giorno 03/giu/2010 19:06, Marco Vannini marco.vann...@gmail.commailto:marco.vann...@gmail.com ha scritto: Sorry ford = of Il giorno 03/giu/2010 19:02, Marco Vannini marco.vann...@gmail.commailto:marco.vann...@gmail.com ha scritto: It could be a kinda Ford caching prbl. Did u otrs topo clean your browser first? Il giorno 03/giu/2010 18:59, Alejandra Piedra alejandra.pie...@iica.intmailto:alejandra.pie...@iica.int ha scritto: Oh I forgot to say that this is happening if I use it with firefox. If I log in using IE it works María Alejandra Piedra Unidad de Informática y Sistemas de In... IICA (... ... De: Alejandra Piedra Enviado el: Jueves, 03 de Junio de 2010 10:41 a.m. Para: User questio... Hi everyone! I'm having some problems with the rich text editor. Today when... - OTRS mailing list: ot... - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Custom themes
Hi Stephen
You have to change the css class used in the Header. So try adding this line of
code to your header.
# include css.dtl file
link href=$Config{Frontend::CSSPath} Custom/agent.css rel=stylesheet
type=text/css/
And to modify your customer interface you have to do the same. Just emulate
what the code says originally.
Cheers!
María Alejandra Piedra
Unidad de Informática y Sistemas de Información
IICA (506) 2216-0171
alejandra.pie...@iica.int
-Mensaje original-
De: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] En nombre de Steve
Clark
Enviado el: Jueves, 03 de Junio de 2010 11:37 a.m.
Para: User questions and discussions about OTRS.org
Asunto: [otrs] Custom themes
Hi,
In trying to setup a custom customer log in theme I have
created a Custom dir in Kernel/Output/HTML and copied
the files from Standard that I wanted to modify - works great,
however I need to change the customer-css file which in 2.3 used
to be in the same directory. It now seems it is in
var/httpd/htdocs/css/Standard so I created a parallel directory
var/httpd/htdocs/css/Custom and cp over the customer.css file
make changes to it but it has no effect.
In looking at the source of the customer login page I see that
it is still using the css/Standard directory. I have changed the
defaultTheme to Custom and I get my changes that I have made in the
Kernel/Output/HTML/Custom directory. What should I set to make
the css stuff come from my Custom directory?
!--
--
!-- OTRS: Copyright 2001-2009, OTRS Project. This Software is under the AGPL.
--
!-- Web: http://otrs.org/ - Lists: http://lists.otrs.org/
--
!-- GNU AFFERO General Public License: http://www.gnu.org/licenses/agpl.txt
--
!--
--
html
head
link rel=shortcut icon href=/otrs-web/images/Standard/product.ico
type=image/ico/
link href=/otrs-web/css/Standard/customer.css rel=stylesheet
type=text/css
Thanks for your consideration,
--
Stephen Clark
NetWolves
Sr. Software Engineer III
Phone: 813-579-3200
Fax: 813-882-0209
Email: steve.cl...@netwolves.com
www.netwolves.com
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/
[otrs] Working time
Hey there! I just have one question. What does the line of code StopTime = $Self-SystemTime() stand for. I mean I need to know what value does the stoptime has. WorkingTime() get the working time in secondes between this times my $WorkingTime = $TimeObject-WorkingTime( StartTime = $Created, StopTime = $Self-SystemTime(), ); Thanks! María Alejandra Piedra Unidad de Informática y Sistemas de Información IICA (506) 2216-0171 alejandra.pie...@iica.intmailto:alejandra.pie...@iica.int - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] Statistic extensions (considering TimeWorkingHours)
Hey there! I've searched for the files State_Changes.pm and State_Changes_Specific.pm here in the list, but I can't find them. Can anyone attach them or e-mail them to me? I'm extremely interested in this because I need this exact requirement. Thanks and regards María Alejandra Piedra Unidad de Informática y Sistemas de Información IICA (506) 2216-0171 alejandra.pie...@iica.intmailto:alejandra.pie...@iica.int - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] report of time per agent // outside reporting
Hi Atanas
I just have one question regarding a certain section of your code, which I've
already seen in the other Static stat from OTRS.
What does this do?
# get current time
my ($s, $m, $h, $D, $M, $Y);
my ($Ymin, $Ymax, $Select, %Agents, @row);
($s, $m, $h, $D, $M, $Y) = $Self-{TimeObject}-SystemTime2Date(
SystemTime = $Self-{TimeObject}-SystemTime(),
);
# get one month before
if ($M == 1) {
$M = 12;
$Y = $Y - 1;
}
else {
$M = $M -1;
}
Thanks and regards
María Alejandra Piedra
Unidad de Informática y Sistemas de Información
IICA (506) 2216-0171
alejandra.pie...@iica.intmailto:alejandra.pie...@iica.int
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Changing directory layout in ArticleStorageFS
Hi Everyone! I've tried everything with this code but it doesn't seem to work, then again I'm not much of a Perl savvy. Can anyone point me in the right direction to simply add an additional folder with the ticket ID? Thanks and regards María Alejandra Piedra Unidad de Informática y Sistemas de Información IICA (506) 2216-0171 alejandra.pie...@iica.intmailto:alejandra.pie...@iica.int De: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] En nombre de Nils Leideck - ITSM Enviado el: Viernes, 28 de Mayo de 2010 06:45 p.m. Para: User questions and discussions about OTRS. Asunto: Re: [otrs] Changing directory layout in ArticleStorageFS Hi, On 28.05.2010, at 12:36, Alejandra Piedra wrote: Just one last question, to see if it works if not I'll just have to find another software for this particular feature. Is there a way to add a folder in the path that is created for every article. For example: Now the layout is something like this: Year/Month/Day/ArticleID. Can I change it so is more like: Year/Month/Day/Ticket ID/ArticleID. This way every article folder will be under a single ticket folder and so easier to track down. Can this be done? Actually this could be done, yes. All you need to do is to change the code of OTRS - it is open source - to fit you needs. I think it is not that big change (sorry for not pointing you to the very right direction, I am not involved into that part of OTRS, but search for ArticleStorageFS) but please consider that your structure would actually bind an article again to a ticket number, right? Maybe we can help you also on a commercial base as offered on www.otrs.comhttp://www.otrs.com Freundliche Grüße / Kind regards Nils Leideck -- Nils Leideck Senior Consultant nils.leid...@leidex.netmailto:nils.leid...@leidex.net nils.leid...@otrs.com http://webint.cryptonode.de / a Fractal project - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Stats by ticket state
Hi Everyone! I found out that I can make my own stat with the Static-File feature. My only question is how do I configure it, so that once I put the file in the //Kernel/System/Stats/Static directory, first it shows in the stats module, and secondly it doesn't give me the following error: Can't locate object method new via package Kernel::System::Stats::Static::StateAccounttime (perhaps you forgot to load Kernel::System::Stats::Static::StateAccounttime?) at ../..//Kernel/System/Stats.pm Please I need your help. Thanks and regards María Alejandra Piedra Unidad de Informática y Sistemas de Información IICA (506) 2216-0171 alejandra.pie...@iica.intmailto:alejandra.pie...@iica.int De: Alejandra Piedra Enviado el: Jueves, 27 de Mayo de 2010 10:23 a.m. Para: User questions and discussions about OTRS. Asunto: Stats by ticket state Hello! I'm trying out the new stats and I want to know if there is a way to create that account time between state changes. For example, I need to know how much time has passed from the moment the ticket is in new state to the moment it's changed to open. I know the stats use the escalations and all this attributes, but my boss is asking me for this type of stats. Thanks for all the help María Alejandra Piedra Unidad de Informática y Sistemas de Información IICA (506) 2216-0171 alejandra.pie...@iica.intmailto:alejandra.pie...@iica.int - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Stats by ticket state
Hi Nils! I actually just made a copy of the StateAction.pm file, just to see if a dropdown list would appear in the Static-File option once I selected the radio button. And now is worst because the Static-File option is no longer available, it just disappeared. Any clue why that could've happened. Thanks and regards María Alejandra Piedra Unidad de Informática y Sistemas de Información IICA (506) 2216-0171 alejandra.pie...@iica.intmailto:alejandra.pie...@iica.int De: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] En nombre de Nils Leideck - ITSM Enviado el: Lunes, 31 de Mayo de 2010 11:27 a.m. Para: User questions and discussions about OTRS. Asunto: Re: [otrs] Stats by ticket state Hi, On 31.05.2010, at 19:02, Alejandra Piedra wrote: I found out that I can make my own stat with the Static-File feature. My only question is how do I configure it, so that once I put the file in the //Kernel/System/Stats/Static directory, first it shows in the stats module, and secondly it doesn't give me the following error: Can't locate object method new via package Kernel::System::Stats::Static::StateAccounttime (perhaps you forgot to load Kernel::System::Stats::Static::StateAccounttime?) at ../..//Kernel/System/Stats.pm Can you post your Stats file first? Freundliche Grüße / Kind regards Nils Leideck -- Nils Leideck Senior Consultant nils.leid...@leidex.netmailto:nils.leid...@leidex.net nils.leid...@otrs.com http://webint.cryptonode.de / a Fractal project - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Changing directory layout in ArticleStorageFS
Hi Nils! Just to fully understand. What do you mean when you say article? Thanks and regards María Alejandra Piedra Unidad de Informática y Sistemas de Información IICA (506) 2216-0171 alejandra.pie...@iica.intmailto:alejandra.pie...@iica.int De: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] En nombre de Nils Leideck - ITSM Enviado el: Jueves, 27 de Mayo de 2010 07:14 p.m. Para: User questions and discussions about OTRS. Asunto: Re: [otrs] Changing directory layout in ArticleStorageFS On 27.05.2010, at 07:19, Alejandra Piedra wrote: Is it possible to get all attachments related to a certain ticket together? Not with OTRS in the current state. How can I track down every attachment if is not related or has any ID of the ticket? You can't, as attachments do belong to articles, not to tickets. What would you expect if you merge a ticket? Freundliche Grüße / Kind regards Nils Leideck -- Nils Leideck Senior Consultant nils.leid...@leidex.netmailto:nils.leid...@leidex.net nils.leid...@otrs.com http://webint.cryptonode.de / a Fractal project - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Changing directory layout in ArticleStorageFS
Hi! Is it possible to get all attachments related to a certain ticket together? How can I track down every attachment if is not related or has any ID of the ticket? Thanks for all the help María Alejandra Piedra Unidad de Informática y Sistemas de Información IICA (506) 2216-0171 alejandra.pie...@iica.intmailto:alejandra.pie...@iica.int De: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] En nombre de Nils Leideck - ITSM Enviado el: Miércoles, 26 de Mayo de 2010 07:16 p.m. Para: User questions and discussions about OTRS. Asunto: Re: [otrs] Changing directory layout in ArticleStorageFS Hi, On 26.05.2010, at 08:12, Alejandra Piedra wrote: I'm kind of confused with the structure of folders that this feature has. For example, if I attach a file in a ticket, it creates the following folders: * Year o Month * Day * Folder# I would assume that the Folder# would be the ticket number so it's easy to track while surfing through the directory, but instead it creates a folder with a consecutive number, and worst of all, it creates a folder for each attachment I submit in the ticket. Is there a way to just throw every attachment to a single folder and that that folder has de ticket # I understand that maybe this means changing code in the ArticleStorageFS file, but I can do it, just show me how. Folder# is the database article ID ... Freundliche Grüße / Kind regards Nils Leideck -- Nils Leideck Senior Consultant nils.leid...@leidex.netmailto:nils.leid...@leidex.net nils.leid...@otrs.com http://webint.cryptonode.de / a Fractal project - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] Stats by ticket state
Hello! I'm trying out the new stats and I want to know if there is a way to create that account time between state changes. For example, I need to know how much time has passed from the moment the ticket is in new state to the moment it's changed to open. I know the stats use the escalations and all this attributes, but my boss is asking me for this type of stats. Thanks for all the help María Alejandra Piedra Unidad de Informática y Sistemas de Información IICA (506) 2216-0171 alejandra.pie...@iica.intmailto:alejandra.pie...@iica.int - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] Changing directory layout in ArticleStorageFS
Hi All! I'm kind of confused with the structure of folders that this feature has. For example, if I attach a file in a ticket, it creates the following folders: · Year o Month § Day · Folder# I would assume that the Folder# would be the ticket number so it's easy to track while surfing through the directory, but instead it creates a folder with a consecutive number, and worst of all, it creates a folder for each attachment I submit in the ticket. Is there a way to just throw every attachment to a single folder and that that folder has de ticket # I understand that maybe this means changing code in the ArticleStorageFS file, but I can do it, just show me how. Thanks and regards Maria Alejandra Piedra - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] OTRS Terms of use (Alexander Halle)
Hey there! My main question is, if I can have another completely different server to store the attachments. If I can, than I need to know if what is the correct way to set the ArticleDir (I'm trying with //servername/folder). I've tried giving permissions to the Apache user (Allow services to interact with desktop) but that sounds that's giving permission over the same server which has the OTRS installation not another server. If I set the ArticleDir locally meaning c:/folder, it works, but I need it to be in another server. Thanks for all the help, hope anyone can help me. María Alejandra Piedra Unidad de Informática y Sistemas de Información IICA (506) 2216-0171 alejandra.pie...@iica.intmailto:alejandra.pie...@iica.int De: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] En nombre de Henry Devito Enviado el: Lunes, 24 de Mayo de 2010 08:20 p.m. Para: User questions and discussions about OTRS. Asunto: Re: [otrs] OTRS Terms of use (Alexander Halle) If you are running under windows, make sure the user that Apache is running as has permissions to the file server. Go to control panel services, right click on Apache - properties - logon tab. Set a user in here. The local account does not have access to write to a network drive. Thanks Henry Devito CCIE MCSE RHCE TTCE. River City Networks On Mon, May 24, 2010 at 11:50 AM, Alejandra Piedra alejandra.pie...@iica.intmailto:alejandra.pie...@iica.int wrote: Hey Everyone! I'm configuring the system so it uses a FileServer to save the attachments, like indicated on the last e-mail. Now I'm having some difficulties My OTRS installation is on Windows and I'm trying to set the ArticleDir so it has access to my FileServer. When I try to set it like //scwsti1444/FileServer, it gives me the following error: directory //mycomputer/FileServer/2010/05/24/check_permissions.4228 changed before chdir, expected dev=2 ino=0, actual dev=-1 ino=0, aborting. at ../..//Kernel/System/Ticket/ArticleStorageFS.pm line 48 I've given all access to this folder which, for testing, is located in my computer. What else is missing? Thanks and regards María Alejandra Piedra Unidad de Informática y Sistemas de Información IICA (506) 2216-0171 alejandra.pie...@iica.intmailto:alejandra.pie...@iica.int De: otrs-boun...@otrs.orgmailto:otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.orgmailto:otrs-boun...@otrs.org] En nombre de Leonardo Certuche Enviado el: Viernes, 21 de Mayo de 2010 10:26 a.m. Para: User questions and discussions about OTRS. Asunto: Re: [otrs] OTRS Terms of use (Alexander Halle) Hi there, Alejandra, there is a sysconfig setting that allows you to store attachments not in DB but in filesystem, where are much easier to delete. It's at Ticket - Core::Ticket and it's called Ticket::StorageModule ;) Leonardo Certuche www.itconsultores.com.cohttp://www.itconsultores.com.co/ On 21 May 2010 09:09, Alejandra Piedra alejandra.pie...@iica.intmailto:alejandra.pie...@iica.int wrote: Hello Philippe I would be greatly interested in the remove attachment feature. Since some of the attachments the users send aren't useful, it would be great if we could just delete them and not make the database any bigger. If you can't share your code is there a chance you could tell where to look into so I can make my own modifications? Thanks and regards Maria Alejandra Piedra -Mensaje original- De: otrs-boun...@otrs.orgmailto:otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.orgmailto:otrs-boun...@otrs.org] En nombre de Martignier, Philippe Enviado el: Viernes, 21 de Mayo de 2010 08:01 a.m. Para: 'otrs@otrs.orgmailto:otrs@otrs.org' Asunto: Re: [otrs] OTRS Terms of use (Alexander Halle) Alexander, Thanks for your response, it seems so we can do what we want with OTRS :) I have nothing against giving our code. The only point is that I will not be the one who will develop that code and can not force him to do so (but I will propose) :) I wanted only to be sure that there is no problem if we customize the code in the way WE want and need. I put WE in capitals as this draft feature for example may not be to the taste of others. The developments will be made as much as possible OUTSIDE Otrs in order to be able to upgrade without being able to rewrite all code ... So I am still wondering if others could be interested by such modifications ... Cheers Philippe World Intellectual Property Organization Disclaimer: This electronic message may contain privileged, confidential and copyright protected information. If you have received this e-mail by mistake, please immediately notify the sender and delete this e-mail and all its attachments. Please ensure all e-mail attachments are scanned for viruses prior to opening or using. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] OTRS Terms of use (Alexander Halle)
Hey there people! I managed to have the system write some folders on another computer, so I think it's possible. But I'm still getting the following error. directory //scnkti1415/FileServer/2010/05/25/check_permissions.1128 changed before chdir, expected dev=2 ino=0, actual dev=-1 ino=0, aborting. at ../..//Kernel/System/Ticket/ArticleStorageFS.pm line 48 I gave access to Apache to an Active Directory user, and gave access on the Security tab on the Folder. I'm so close, what else can I do? Thanks and regards María Alejandra Piedra Unidad de Informática y Sistemas de Información IICA (506) 2216-0171 alejandra.pie...@iica.intmailto:alejandra.pie...@iica.int De: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] En nombre de Henry Devito Enviado el: Lunes, 24 de Mayo de 2010 08:20 p.m. Para: User questions and discussions about OTRS. Asunto: Re: [otrs] OTRS Terms of use (Alexander Halle) If you are running under windows, make sure the user that Apache is running as has permissions to the file server. Go to control panel services, right click on Apache - properties - logon tab. Set a user in here. The local account does not have access to write to a network drive. Thanks Henry Devito CCIE MCSE RHCE TTCE. River City Networks On Mon, May 24, 2010 at 11:50 AM, Alejandra Piedra alejandra.pie...@iica.intmailto:alejandra.pie...@iica.int wrote: Hey Everyone! I'm configuring the system so it uses a FileServer to save the attachments, like indicated on the last e-mail. Now I'm having some difficulties My OTRS installation is on Windows and I'm trying to set the ArticleDir so it has access to my FileServer. When I try to set it like //scwsti1444/FileServer, it gives me the following error: directory //mycomputer/FileServer/2010/05/24/check_permissions.4228 changed before chdir, expected dev=2 ino=0, actual dev=-1 ino=0, aborting. at ../..//Kernel/System/Ticket/ArticleStorageFS.pm line 48 I've given all access to this folder which, for testing, is located in my computer. What else is missing? Thanks and regards María Alejandra Piedra Unidad de Informática y Sistemas de Información IICA (506) 2216-0171 alejandra.pie...@iica.intmailto:alejandra.pie...@iica.int De: otrs-boun...@otrs.orgmailto:otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.orgmailto:otrs-boun...@otrs.org] En nombre de Leonardo Certuche Enviado el: Viernes, 21 de Mayo de 2010 10:26 a.m. Para: User questions and discussions about OTRS. Asunto: Re: [otrs] OTRS Terms of use (Alexander Halle) Hi there, Alejandra, there is a sysconfig setting that allows you to store attachments not in DB but in filesystem, where are much easier to delete. It's at Ticket - Core::Ticket and it's called Ticket::StorageModule ;) Leonardo Certuche www.itconsultores.com.cohttp://www.itconsultores.com.co/ On 21 May 2010 09:09, Alejandra Piedra alejandra.pie...@iica.intmailto:alejandra.pie...@iica.int wrote: Hello Philippe I would be greatly interested in the remove attachment feature. Since some of the attachments the users send aren't useful, it would be great if we could just delete them and not make the database any bigger. If you can't share your code is there a chance you could tell where to look into so I can make my own modifications? Thanks and regards Maria Alejandra Piedra -Mensaje original- De: otrs-boun...@otrs.orgmailto:otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.orgmailto:otrs-boun...@otrs.org] En nombre de Martignier, Philippe Enviado el: Viernes, 21 de Mayo de 2010 08:01 a.m. Para: 'otrs@otrs.orgmailto:otrs@otrs.org' Asunto: Re: [otrs] OTRS Terms of use (Alexander Halle) Alexander, Thanks for your response, it seems so we can do what we want with OTRS :) I have nothing against giving our code. The only point is that I will not be the one who will develop that code and can not force him to do so (but I will propose) :) I wanted only to be sure that there is no problem if we customize the code in the way WE want and need. I put WE in capitals as this draft feature for example may not be to the taste of others. The developments will be made as much as possible OUTSIDE Otrs in order to be able to upgrade without being able to rewrite all code ... So I am still wondering if others could be interested by such modifications ... Cheers Philippe World Intellectual Property Organization Disclaimer: This electronic message may contain privileged, confidential and copyright protected information. If you have received this e-mail by mistake, please immediately notify the sender and delete this e-mail and all its attachments. Please ensure all e-mail attachments are scanned for viruses prior to opening or using. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http
Re: [otrs] OTRS Terms of use (Alexander Halle)
Hi! I need another requirement, and is to have some kind of control over the folders that are created when attachments are submitted. Basically is because I need the attachments to stay under a single folder, and not several folders randomly created. Hope anyone can help me. Thanks and regards María Alejandra Piedra Unidad de Informática y Sistemas de Información IICA (506) 2216-0171 alejandra.pie...@iica.intmailto:alejandra.pie...@iica.int De: Alejandra Piedra Enviado el: Martes, 25 de Mayo de 2010 11:32 a.m. Para: User questions and discussions about OTRS. Asunto: RE: [otrs] OTRS Terms of use (Alexander Halle) Hey there people! I managed to have the system write some folders on another computer, so I think it's possible. But I'm still getting the following error. directory //scnkti1415/FileServer/2010/05/25/check_permissions.1128 changed before chdir, expected dev=2 ino=0, actual dev=-1 ino=0, aborting. at ../..//Kernel/System/Ticket/ArticleStorageFS.pm line 48 I gave access to Apache to an Active Directory user, and gave access on the Security tab on the Folder. I'm so close, what else can I do? Thanks and regards María Alejandra Piedra Unidad de Informática y Sistemas de Información IICA (506) 2216-0171 alejandra.pie...@iica.intmailto:alejandra.pie...@iica.int De: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] En nombre de Henry Devito Enviado el: Lunes, 24 de Mayo de 2010 08:20 p.m. Para: User questions and discussions about OTRS. Asunto: Re: [otrs] OTRS Terms of use (Alexander Halle) If you are running under windows, make sure the user that Apache is running as has permissions to the file server. Go to control panel services, right click on Apache - properties - logon tab. Set a user in here. The local account does not have access to write to a network drive. Thanks Henry Devito CCIE MCSE RHCE TTCE. River City Networks On Mon, May 24, 2010 at 11:50 AM, Alejandra Piedra alejandra.pie...@iica.intmailto:alejandra.pie...@iica.int wrote: Hey Everyone! I'm configuring the system so it uses a FileServer to save the attachments, like indicated on the last e-mail. Now I'm having some difficulties My OTRS installation is on Windows and I'm trying to set the ArticleDir so it has access to my FileServer. When I try to set it like //scwsti1444/FileServer, it gives me the following error: directory //mycomputer/FileServer/2010/05/24/check_permissions.4228 changed before chdir, expected dev=2 ino=0, actual dev=-1 ino=0, aborting. at ../..//Kernel/System/Ticket/ArticleStorageFS.pm line 48 I've given all access to this folder which, for testing, is located in my computer. What else is missing? Thanks and regards María Alejandra Piedra Unidad de Informática y Sistemas de Información IICA (506) 2216-0171 alejandra.pie...@iica.intmailto:alejandra.pie...@iica.int De: otrs-boun...@otrs.orgmailto:otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.orgmailto:otrs-boun...@otrs.org] En nombre de Leonardo Certuche Enviado el: Viernes, 21 de Mayo de 2010 10:26 a.m. Para: User questions and discussions about OTRS. Asunto: Re: [otrs] OTRS Terms of use (Alexander Halle) Hi there, Alejandra, there is a sysconfig setting that allows you to store attachments not in DB but in filesystem, where are much easier to delete. It's at Ticket - Core::Ticket and it's called Ticket::StorageModule ;) Leonardo Certuche www.itconsultores.com.cohttp://www.itconsultores.com.co/ On 21 May 2010 09:09, Alejandra Piedra alejandra.pie...@iica.intmailto:alejandra.pie...@iica.int wrote: Hello Philippe I would be greatly interested in the remove attachment feature. Since some of the attachments the users send aren't useful, it would be great if we could just delete them and not make the database any bigger. If you can't share your code is there a chance you could tell where to look into so I can make my own modifications? Thanks and regards Maria Alejandra Piedra -Mensaje original- De: otrs-boun...@otrs.orgmailto:otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.orgmailto:otrs-boun...@otrs.org] En nombre de Martignier, Philippe Enviado el: Viernes, 21 de Mayo de 2010 08:01 a.m. Para: 'otrs@otrs.orgmailto:otrs@otrs.org' Asunto: Re: [otrs] OTRS Terms of use (Alexander Halle) Alexander, Thanks for your response, it seems so we can do what we want with OTRS :) I have nothing against giving our code. The only point is that I will not be the one who will develop that code and can not force him to do so (but I will propose) :) I wanted only to be sure that there is no problem if we customize the code in the way WE want and need. I put WE in capitals as this draft feature for example may not be to the taste of others. The developments will be made as much as possible OUTSIDE Otrs in order to be able to upgrade without being able to rewrite all code ... So I am still wondering if others could be interested by such modifications ... Cheers Philippe World Intellectual Property
Re: [otrs] OTRS Terms of use (Alexander Halle)
Hey Everyone! I'm configuring the system so it uses a FileServer to save the attachments, like indicated on the last e-mail. Now I'm having some difficulties My OTRS installation is on Windows and I'm trying to set the ArticleDir so it has access to my FileServer. When I try to set it like //scwsti1444/FileServer, it gives me the following error: directory //mycomputer/FileServer/2010/05/24/check_permissions.4228 changed before chdir, expected dev=2 ino=0, actual dev=-1 ino=0, aborting. at ../..//Kernel/System/Ticket/ArticleStorageFS.pm line 48 I've given all access to this folder which, for testing, is located in my computer. What else is missing? Thanks and regards María Alejandra Piedra Unidad de Informática y Sistemas de Información IICA (506) 2216-0171 alejandra.pie...@iica.intmailto:alejandra.pie...@iica.int De: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] En nombre de Leonardo Certuche Enviado el: Viernes, 21 de Mayo de 2010 10:26 a.m. Para: User questions and discussions about OTRS. Asunto: Re: [otrs] OTRS Terms of use (Alexander Halle) Hi there, Alejandra, there is a sysconfig setting that allows you to store attachments not in DB but in filesystem, where are much easier to delete. It's at Ticket - Core::Ticket and it's called Ticket::StorageModule ;) Leonardo Certuche www.itconsultores.com.cohttp://www.itconsultores.com.co On 21 May 2010 09:09, Alejandra Piedra alejandra.pie...@iica.intmailto:alejandra.pie...@iica.int wrote: Hello Philippe I would be greatly interested in the remove attachment feature. Since some of the attachments the users send aren't useful, it would be great if we could just delete them and not make the database any bigger. If you can't share your code is there a chance you could tell where to look into so I can make my own modifications? Thanks and regards Maria Alejandra Piedra -Mensaje original- De: otrs-boun...@otrs.orgmailto:otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.orgmailto:otrs-boun...@otrs.org] En nombre de Martignier, Philippe Enviado el: Viernes, 21 de Mayo de 2010 08:01 a.m. Para: 'otrs@otrs.orgmailto:otrs@otrs.org' Asunto: Re: [otrs] OTRS Terms of use (Alexander Halle) Alexander, Thanks for your response, it seems so we can do what we want with OTRS :) I have nothing against giving our code. The only point is that I will not be the one who will develop that code and can not force him to do so (but I will propose) :) I wanted only to be sure that there is no problem if we customize the code in the way WE want and need. I put WE in capitals as this draft feature for example may not be to the taste of others. The developments will be made as much as possible OUTSIDE Otrs in order to be able to upgrade without being able to rewrite all code ... So I am still wondering if others could be interested by such modifications ... Cheers Philippe World Intellectual Property Organization Disclaimer: This electronic message may contain privileged, confidential and copyright protected information. If you have received this e-mail by mistake, please immediately notify the sender and delete this e-mail and all its attachments. Please ensure all e-mail attachments are scanned for viruses prior to opening or using. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] OTRS Terms of use (Alexander Halle)
Hello Philippe I would be greatly interested in the remove attachment feature. Since some of the attachments the users send aren't useful, it would be great if we could just delete them and not make the database any bigger. If you can't share your code is there a chance you could tell where to look into so I can make my own modifications? Thanks and regards Maria Alejandra Piedra -Mensaje original- De: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] En nombre de Martignier, Philippe Enviado el: Viernes, 21 de Mayo de 2010 08:01 a.m. Para: 'otrs@otrs.org' Asunto: Re: [otrs] OTRS Terms of use (Alexander Halle) Alexander, Thanks for your response, it seems so we can do what we want with OTRS :) I have nothing against giving our code. The only point is that I will not be the one who will develop that code and can not force him to do so (but I will propose) :) I wanted only to be sure that there is no problem if we customize the code in the way WE want and need. I put WE in capitals as this draft feature for example may not be to the taste of others. The developments will be made as much as possible OUTSIDE Otrs in order to be able to upgrade without being able to rewrite all code ... So I am still wondering if others could be interested by such modifications ... Cheers Philippe World Intellectual Property Organization Disclaimer: This electronic message may contain privileged, confidential and copyright protected information. If you have received this e-mail by mistake, please immediately notify the sender and delete this e-mail and all its attachments. Please ensure all e-mail attachments are scanned for viruses prior to opening or using. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] OTRS Terms of use (Alexander Halle)
Hi Phillipe Thank you so much! That really helped me! Regards Maria Alejandra Piedra De: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] En nombre de Leonardo Certuche Enviado el: Viernes, 21 de Mayo de 2010 10:26 a.m. Para: User questions and discussions about OTRS. Asunto: Re: [otrs] OTRS Terms of use (Alexander Halle) Hi there, Alejandra, there is a sysconfig setting that allows you to store attachments not in DB but in filesystem, where are much easier to delete. It's at Ticket - Core::Ticket and it's called Ticket::StorageModule ;) Leonardo Certuche www.itconsultores.com.cohttp://www.itconsultores.com.co On 21 May 2010 09:09, Alejandra Piedra alejandra.pie...@iica.intmailto:alejandra.pie...@iica.int wrote: Hello Philippe I would be greatly interested in the remove attachment feature. Since some of the attachments the users send aren't useful, it would be great if we could just delete them and not make the database any bigger. If you can't share your code is there a chance you could tell where to look into so I can make my own modifications? Thanks and regards Maria Alejandra Piedra -Mensaje original- De: otrs-boun...@otrs.orgmailto:otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.orgmailto:otrs-boun...@otrs.org] En nombre de Martignier, Philippe Enviado el: Viernes, 21 de Mayo de 2010 08:01 a.m. Para: 'otrs@otrs.orgmailto:otrs@otrs.org' Asunto: Re: [otrs] OTRS Terms of use (Alexander Halle) Alexander, Thanks for your response, it seems so we can do what we want with OTRS :) I have nothing against giving our code. The only point is that I will not be the one who will develop that code and can not force him to do so (but I will propose) :) I wanted only to be sure that there is no problem if we customize the code in the way WE want and need. I put WE in capitals as this draft feature for example may not be to the taste of others. The developments will be made as much as possible OUTSIDE Otrs in order to be able to upgrade without being able to rewrite all code ... So I am still wondering if others could be interested by such modifications ... Cheers Philippe World Intellectual Property Organization Disclaimer: This electronic message may contain privileged, confidential and copyright protected information. If you have received this e-mail by mistake, please immediately notify the sender and delete this e-mail and all its attachments. Please ensure all e-mail attachments are scanned for viruses prior to opening or using. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] E-mail notifications failing
Hi I'm having some trouble with the e-mail notifications, to be more specific the following error occurs: Recipient address rejected: unverified address: Address verification in progress ! Enable Net::SMTP debug for more info! Can anyone help me with this? Thanks and regards María Alejandra Piedra Unidad de Informática y Sistemas de Información IICA (506) 2216-0171 alejandra.pie...@iica.intmailto:alejandra.pie...@iica.int - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] E-mail notifications failing
Hey there!
I activated the parameter that you suggested, all I have to do is see if it
doesn't happen again.
I'll keep you posted.
Thanks for the quick and good response
PS: Try to go to the volcanoes or the beaches. Well actually try to go where
ever it's an awesome country.
María Alejandra Piedra
Unidad de Informática y Sistemas de Información
IICA (506) 2216-0171
alejandra.pie...@iica.intmailto:alejandra.pie...@iica.int
De: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] En nombre de Leonardo
Certuche
Enviado el: Jueves, 08 de Abril de 2010 02:20 p.m.
Para: User questions and discussions about OTRS.
Asunto: Re: [otrs] E-mail notifications failing
Hi Ale,
Do you have Net::SMTP installed? you can check by running
/opt/otrs/bin/otrs.checkModules
In case you don't, you can install it running cpan -i Net::SMTP
You could also set the following parameter in /opt/otrs/Kernel/Config.pm,
restart otrs and try again to trigger your notification
$Self-{CheckMXRecord} = 0;
Let us know how it goes
Leonardo Certuche
www.itconsultores.com.cohttp://www.itconsultores.com.co
ps. I'm going to Costa Rica in a few weeks!
On 8 April 2010 15:17, Alejandra Piedra
alejandra.pie...@iica.intmailto:alejandra.pie...@iica.int wrote:
Hi
I'm having some trouble with the e-mail notifications, to be more specific the
following error occurs:
Recipient address rejected: unverified address: Address verification in
progress
! Enable Net::SMTP debug for more info!
Can anyone help me with this?
Thanks and regards
María Alejandra Piedra
Unidad de Informática y Sistemas de Información
IICA (506) 2216-0171
alejandra.pie...@iica.intmailto:alejandra.pie...@iica.int
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/
[otrs] Status view as default view
Hi all! I would like to know if there's a chance to make the status view as the default view. So that when the agent logs on the first screen he sees is the status view. Thanks and regards Maria Alejandra Piedra Unidad de Informática y Sistemas de Información IICA (506) 216-0222. Ext 0628 [EMAIL PROTECTED]mailto:[EMAIL PROTECTED] ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] Escalation messages in agent frontend
Hello I was wondering if there's a possibility to remove the messages displayed in the frontend when a ticket has escalated, this because some people, myself included, find it annoying to have a message for every single ticket with an error icon. Thanks and regards Maria Alejandra Piedra ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] Agent notifications and generic agent
Hi I wanted to know if there's something special to do if you're using Windows to execute the generic agent and the escalation notifications. Because I created a bug and the agent told me that I have to execute this with cron. When I installed OTRS, cron for windows was installed, but I don't know how to use this. So I would like to know how to use the generic agent and escalation notifications using Windows. Thanks and regards ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] Changing the logo and Company Name
Hi I would like to know how can I change the logo and company name. Or if you use master pages to change that. I relly need help with this because I'm about to start using this software and my boss asked me to change that. Thanks and regards ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] Email escalation notifications not working
Hi Looking through the notifications I found two that work for escalation. I want this email notifications to be sent to my agents, but I don't know how they should be triggered. I already set the escalation times on the queues, but it just doesn't send the email when the ticket escalates. Thanks and regards Mary ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] Generic agent not runing
Hi Bruno Yeah I have the cron thingy installed. Well the thing is that I need the generic agent to run, and don't know how to get it working. Thanks and regards ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] Antwort: Re: Generic agent not runing
Hi Marina The thing is that I don't know exactly what should I put on the schedule tasks on Windows. So I don't know if that works for me. Thanks and regards Alejandra ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] Generic agent not runing
Hi I added a job to the generic agent, and scheduled it to run itself at 10 minutes every hour. When I click on run now it works, but it doesn't run when scheduled. I'm working on Windows so I don't know if that affects anything, this because I don't have the cron command. I don't know I'm just guessing. I really need help with this, so if you could help me I'd be very glad. Thanks and regards Mary ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
