[otrs] Users access and multiple queues
I just had a user come up to me and state that when he logs in, he gets the dashboard, but then he clicks on Queue Views (default for this user is the Helpdesk) it won't display the tickets in the queue. He has permission to access it. Also is it possible to have multiple queues for multiple emails addresses? In other words can I have a...@example.commailto:a...@example.com going to queue abc and x...@example.commailto:x...@example.com going to queue xyz but all on the same system? Andrew Meyer Unix Systems Administrator Precision Practice Management The business behind the practice. [http://www.precisionpractice.com/EmailSignature/images/logoTeamLeader.jpg] D: 314-881-5265 C: 314-565-0868 F: 314-881-5365 689 Craig Road, Creve Coeur, MO 63141 Main Phone: 314-787-0681 www.PrecisionPractice.comhttp://www.PrecisionPractice.com Email: ame...@precisionpractice.com CONFIDENTIALITY NOTICE: This e-mail, including attachments, may include protected health information (PHI), confidential and/or proprietary information, and may be used only by the person or entity to which it is addressed or the individuals designated to view such information per federal HIPAA regulations. If the reader of this e-mail is not the intended recipient or his or her authorized agent, the reader is hereby notified that any dissemination, distribution or copying of this e-mail is prohibited. If you have received this e-mail in error, please notify the sender by replying to this message and delete this e-mail immediately. inline: image001.jpginline: image002.pnginline: image003.png- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] Mysql Help
I need to close about 25,000 tickets all with the same email address. I was hoping to do this within the MySQL Workbench or at the command line. Can anyone assist me in executing this command? Thanks, Andrew Meyer Unix Systems Administrator Precision Practice Management The business behind the practice. [Description: http://www.precisionpractice.com/EmailSignature/images/logoTeamLeader.jpg] D: 314-881-5265 C: 314-565-0868 F: 314-881-5365 689 Craig Road, Creve Coeur, MO 63141 Main Phone: 314-787-0681 www.PrecisionPractice.comhttp://www.PrecisionPractice.com Email: ame...@precisionpractice.com CONFIDENTIALITY NOTICE: This e-mail, including attachments, may include protected health information (PHI), confidential and/or proprietary information, and may be used only by the person or entity to which it is addressed or the individuals designated to view such information per federal HIPAA regulations. If the reader of this e-mail is not the intended recipient or his or her authorized agent, the reader is hereby notified that any dissemination, distribution or copying of this e-mail is prohibited. If you have received this e-mail in error, please notify the sender by replying to this message and delete this e-mail immediately. inline: image001.jpginline: image002.pnginline: image003.png- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] Mysql Help
Not working... I guess it might take some time to close 25K tickets. Andrew Meyer Precision Practice Management T:314-787-0681 D: 314-881-5265 C: 314-565-0868 F: 314-881-5365 Email: ame...@precisionpractice.com From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Muhammad El-Sergani Sent: Tuesday, September 25, 2012 10:36 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] Mysql Help I vote for Generic Agent as well. Works very good. Thanks //M On Tue, Sep 25, 2012 at 4:57 PM, Alvaro Cordero alv...@gridshield.netmailto:alv...@gridshield.net wrote: Hello Andrew, I believe it is better to do it through the Generic Agent Interface, since there are more than one database table involved into ticket information. You could run a delete from ticket command, but it will still keep data into ticket history, article and other tables. Best Regards. On Tue, Sep 25, 2012 at 8:52 AM, Andrew Meyer ame...@precisionpractice.commailto:ame...@precisionpractice.com wrote: I need to close about 25,000 tickets all with the same email address. I was hoping to do this within the MySQL Workbench or at the command line. Can anyone assist me in executing this command? Thanks, Andrew Meyer Unix Systems Administrator Precision Practice Management The business behind the practice. [Description: http://www.precisionpractice.com/EmailSignature/images/logoTeamLeader.jpg] D: 314-881-5265tel:314-881-5265 C: 314-565-0868tel:314-565-0868 F: 314-881-5365tel:314-881-5365 689 Craig Road, Creve Coeur, MO 63141 Main Phone: 314-787-0681tel:314-787-0681 www.PrecisionPractice.comhttp://www.PrecisionPractice.com Email: ame...@precisionpractice.commailto:ame...@precisionpractice.com CONFIDENTIALITY NOTICE: This e-mail, including attachments, may include protected health information (PHI), confidential and/or proprietary information, and may be used only by the person or entity to which it is addressed or the individuals designated to view such information per federal HIPAA regulations. If the reader of this e-mail is not the intended recipient or his or her authorized agent, the reader is hereby notified that any dissemination, distribution or copying of this e-mail is prohibited. If you have received this e-mail in error, please notify the sender by replying to this message and delete this e-mail immediately. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs -- ___ Alvaro Cordero Retana Consultor de Tecnologias Gridshield Monitoreo de Redes e Infraestructura. 2258-5757 ext 123 alv...@gridshield.netmailto:alv...@gridshield.net www.gridshield.nethttp://www.gridshield.net - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs inline: image001.jpginline: image002.pnginline: image003.png- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] Mysql Help
Sounds good. Thank you. Andrew Meyer Precision Practice Management T:314-787-0681 D: 314-881-5265 C: 314-565-0868 F: 314-881-5365 Email: ame...@precisionpractice.com From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Alvaro Cordero Sent: Tuesday, September 25, 2012 10:47 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] Mysql Help Actually it migth take you about 1 hour or more. Be Patient. Regards On Tue, Sep 25, 2012 at 9:45 AM, Andrew Meyer ame...@precisionpractice.commailto:ame...@precisionpractice.com wrote: Not working... I guess it might take some time to close 25K tickets. Andrew Meyer Precision Practice Management T:314-787-0681tel:314-787-0681 D: 314-881-5265tel:314-881-5265 C: 314-565-0868tel:314-565-0868 F: 314-881-5365tel:314-881-5365 Email: ame...@precisionpractice.commailto:ame...@precisionpractice.com From: otrs-boun...@otrs.orgmailto:otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.orgmailto:otrs-boun...@otrs.org] On Behalf Of Muhammad El-Sergani Sent: Tuesday, September 25, 2012 10:36 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] Mysql Help I vote for Generic Agent as well. Works very good. Thanks //M On Tue, Sep 25, 2012 at 4:57 PM, Alvaro Cordero alv...@gridshield.netmailto:alv...@gridshield.net wrote: Hello Andrew, I believe it is better to do it through the Generic Agent Interface, since there are more than one database table involved into ticket information. You could run a delete from ticket command, but it will still keep data into ticket history, article and other tables. Best Regards. On Tue, Sep 25, 2012 at 8:52 AM, Andrew Meyer ame...@precisionpractice.commailto:ame...@precisionpractice.com wrote: I need to close about 25,000 tickets all with the same email address. I was hoping to do this within the MySQL Workbench or at the command line. Can anyone assist me in executing this command? Thanks, Andrew Meyer Unix Systems Administrator Precision Practice Management The business behind the practice. [Description: http://www.precisionpractice.com/EmailSignature/images/logoTeamLeader.jpg] D: 314-881-5265tel:314-881-5265 C: 314-565-0868tel:314-565-0868 F: 314-881-5365tel:314-881-5365 689 Craig Road, Creve Coeur, MO 63141 Main Phone: 314-787-0681tel:314-787-0681 www.PrecisionPractice.comhttp://www.PrecisionPractice.com Email: ame...@precisionpractice.commailto:ame...@precisionpractice.com CONFIDENTIALITY NOTICE: This e-mail, including attachments, may include protected health information (PHI), confidential and/or proprietary information, and may be used only by the person or entity to which it is addressed or the individuals designated to view such information per federal HIPAA regulations. If the reader of this e-mail is not the intended recipient or his or her authorized agent, the reader is hereby notified that any dissemination, distribution or copying of this e-mail is prohibited. If you have received this e-mail in error, please notify the sender by replying to this message and delete this e-mail immediately. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs -- ___ Alvaro Cordero Retana Consultor de Tecnologias Gridshield Monitoreo de Redes e Infraestructura. 2258-5757 ext 123 alv...@gridshield.netmailto:alv...@gridshield.net www.gridshield.nethttp://www.gridshield.net - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs -- ___ Alvaro Cordero Retana Consultor de Tecnologias Gridshield Monitoreo de Redes e Infraestructura. 2258-5757 ext 123 alv...@gridshield.netmailto:alv...@gridshield.net www.gridshield.nethttp://www.gridshield.net inline: image001.jpginline: image002.pnginline: image003.png- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] Mysql Help
Did you just take the defaults? Its been almost 5 hours and still 25K in there… Andrew Meyer Precision Practice Management T:314-787-0681 D: 314-881-5265 C: 314-565-0868 F: 314-881-5365 Email: ame...@precisionpractice.com From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Dilson Tomé Sent: Tuesday, September 25, 2012 10:53 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] Mysql Help Andrew. I removed 45k ticket with Generic Agent. You can create a Generic Agent for this tickets and run on Command Line on linux ;-) su - otrs -c '/opt/otrs/bin/otrs.GenericAgent.plhttp://otrs.GenericAgent.pl' Best Regards. --! Dilson Tomé Rainovmailto:dilsont...@gmail.com On Tue, Sep 25, 2012 at 12:45 PM, Andrew Meyer ame...@precisionpractice.commailto:ame...@precisionpractice.com wrote: Not working… I guess it might take some time to close 25K tickets. Andrew Meyer Precision Practice Management T:314-787-0681 D: 314-881-5265 C: 314-565-0868 F: 314-881-5365 Email: ame...@precisionpractice.commailto:ame...@precisionpractice.com From: otrs-boun...@otrs.orgmailto:otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.orgmailto:otrs-boun...@otrs.org] On Behalf Of Muhammad El-Sergani Sent: Tuesday, September 25, 2012 10:36 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] Mysql Help I vote for Generic Agent as well. Works very good. Thanks //M On Tue, Sep 25, 2012 at 4:57 PM, Alvaro Cordero alv...@gridshield.netmailto:alv...@gridshield.net wrote: Hello Andrew, I believe it is better to do it through the Generic Agent Interface, since there are more than one database table involved into ticket information. You could run a delete from ticket command, but it will still keep data into ticket history, article and other tables. Best Regards. On Tue, Sep 25, 2012 at 8:52 AM, Andrew Meyer ame...@precisionpractice.commailto:ame...@precisionpractice.com wrote: I need to close about 25,000 tickets all with the same email address. I was hoping to do this within the MySQL Workbench or at the command line. Can anyone assist me in executing this command? Thanks, Andrew Meyer Unix Systems Administrator Precision Practice Management The business behind the practice. [Description: http://www.precisionpractice.com/EmailSignature/images/logoTeamLeader.jpg] D: 314-881-5265tel:314-881-5265 C: 314-565-0868tel:314-565-0868 F: 314-881-5365tel:314-881-5365 689 Craig Road, Creve Coeur, MO 63141 Main Phone: 314-787-0681tel:314-787-0681 www.PrecisionPractice.comhttp://www.PrecisionPractice.com Email: ame...@precisionpractice.commailto:ame...@precisionpractice.com CONFIDENTIALITY NOTICE: This e-mail, including attachments, may include protected health information (PHI), confidential and/or proprietary information, and may be used only by the person or entity to which it is addressed or the individuals designated to view such information per federal HIPAA regulations. If the reader of this e-mail is not the intended recipient or his or her authorized agent, the reader is hereby notified that any dissemination, distribution or copying of this e-mail is prohibited. If you have received this e-mail in error, please notify the sender by replying to this message and delete this e-mail immediately. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs -- ___ Alvaro Cordero Retana Consultor de Tecnologias Gridshield Monitoreo de Redes e Infraestructura. 2258-5757 ext 123 alv...@gridshield.netmailto:alv...@gridshield.net www.gridshield.nethttp://www.gridshield.net - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs inline: image001.jpginline: image002.pnginline: image003.png- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] big problems
Ok, now I’ve managed to get a copy of CentOS 6.2 running. But I’m getting something similar to my original email. [Mon May 07 07:58:45 2012] [error] Can't locate Apache/DBI.pm in @INC (@INC contains: /usr/local/lib64/perl5 /usr/local/share/perl5 /usr/lib64/perl5/vendor_perl /usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5 . /etc/httpd) at /opt/otrs/scripts/apache2-perl-startup.pl line 51.\nBEGIN failed--compilation aborted at /opt/otrs/scripts/apache2-perl-startup.pl line 51.\nCompilation failed in require at (eval 2) line 1.\n [Mon May 07 07:58:45 2012] [error] Can't load Perl file: /opt/otrs/scripts/apache2-perl-startup.pl for server PPM-HELPDESK:0, exiting... [Mon May 07 08:01:23 2012] [error] Can't locate Apache/DBI.pm in @INC (@INC contains: /usr/local/lib64/perl5 /usr/local/share/perl5 /usr/lib64/perl5/vendor_perl /usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5 . /etc/httpd) at /opt/otrs/scripts/apache2-perl-startup.pl line 51.\nBEGIN failed--compilation aborted at /opt/otrs/scripts/apache2-perl-startup.pl line 51.\nCompilation failed in require at (eval 2) line 1.\n [Mon May 07 08:01:23 2012] [error] Can't load Perl file: /opt/otrs/scripts/apache2-perl-startup.pl for server PPM-HELPDESK:0, exiting... Andrew Meyer Precision Practice Management T:314-787-0681 D: 314-881-5265 C: 314-565-0868 F: 314-881-5365 Email: ame...@precisionpractice.com From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Steven Carr Sent: Monday, May 07, 2012 2:19 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] big problems Not sure then to be honest, the problem isn't with OTRS it's with your linux distribution/installation. Fedora is the bleeding edge so probably not a good choice for a production server where you need stability. If you have no backups of the system then my next port of call would be to first build a test system using the same OS and see if you can replicate the problem on there, if you can then great - problem found, if you can't then it means that there is something different with the configuration of that linux test system than with your production system, so you can then try and hunt for config changes or I'd be inclined to backup OTRS, reinstall linux (if you want to stick with Redhat-flavour then I'd go for CentOS) and then reinstall OTRS - depending on how critical OTRS is to your environment. Steve On 7 May 2012 00:10, Andrew Meyer ame...@precisionpractice.commailto:ame...@precisionpractice.com wrote: Steven, I’m using Fedora 16. All my perl are from RPM packages from the Yum repo’s. there is no other repo added. I have all the modules installed except SSL and Chinese chars, and they are up to date. From: otrs-boun...@otrs.orgmailto:otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.orgmailto:otrs-boun...@otrs.org] On Behalf Of Steven Carr Sent: Friday, May 04, 2012 5:45 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] big problems So the actual error preventing it from loading is: compilation aborted at /usr/share/perl5/FindBin.pm line 205 The second error on line 66 in Defaults.pm (or at least in my copy) refers to: use FindBin qw($Bin); So this is OTRS trying to find the path to bin directory from where script was invoked, and for some reason it can't locate it. What version/flavour of CentOS/RedHat? and where did you get the current Perl and HTTPD packages from (any additional repos added?) and I assume you don't have any snapshots/backups of the system itself before you applied the updates that you could roll back to? Also have you ran the /opt/otrs/bin/otrs.CheckModules.plhttp://otrs.CheckModules.pl script to make sure that all of your other Perl modules are present and correct? Steve On 4 May 2012 21:21, Andrew Meyer ame...@precisionpractice.commailto:ame...@precisionpractice.com wrote: I did try a rollback of some sort. But that didn’t work. I’m finding that it is Apache (httpd) is erroring out. [Fri May 04 08:43:43 2012] [error] Cannot find current script 'httpd' at /usr/share/perl5/FindBin.pm line 205\nBEGIN failed--compilation aborted at /usr/share/perl5/FindBin.pm line 205.\nCompilation failed in require at /opt/otrs//Kernel/Config/Defaults.pm line 36.\nBEGIN failed--compilation aborted at /opt/otrs//Kernel/Config/Defaults.pm line 36.\nCompilation failed in require at /opt/otrs//Kernel/Config.pm line 97.\nBEGIN failed--compilation aborted at /opt/otrs//Kernel/Config.pm line 97.\nCompilation failed in require at /opt/otrs/scripts/apache2-perl-startup.plhttp://apache2-perl-startup.pl line 66.\nBEGIN failed--compilation aborted at /opt/otrs/scripts/apache2-perl-startup.plhttp://apache2-perl-startup.pl line 66.\nCompilation failed in require at (eval 2) line 1.\n [Fri May 04 08:43:43 2012] [error] Can't load Perl file: /opt/otrs/scripts/apache2-perl-startup.plhttp://apache2-perl-startup.pl for server 192.168.1.19:80http
Re: [otrs] big problems
So I have managed to fix the error below, but now I get this in my apache logs: [Mon May 07 08:11:44 2012] [error] Can't locate Kernel/Config.pm in @INC (@INC contains: /usr/local/lib64/perl5 /usr/local/share/perl5 /usr/lib64/perl5/vendor_perl /usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5 . /etc/httpd) at /opt/otrs/scripts/apache2-perl-startup.pl line 66.\nBEGIN failed--compilation aborted at /opt/otrs/scripts/apache2-perl-startup.pl line 66.\nCompilation failed in require at (eval 2) line 1.\n [Mon May 07 08:11:44 2012] [error] Can't load Perl file: /opt/otrs/scripts/apache2-perl-startup.pl for server PPM-HELPDESK:0, exiting... This has something to do with OTRS kernel at this point I would think. Thanks, Andrew Meyer Precision Practice Management T:314-787-0681 D: 314-881-5265 C: 314-565-0868 F: 314-881-5365 Email: ame...@precisionpractice.com From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Andrew Meyer Sent: Monday, May 07, 2012 8:04 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] big problems Ok, now I’ve managed to get a copy of CentOS 6.2 running. But I’m getting something similar to my original email. [Mon May 07 07:58:45 2012] [error] Can't locate Apache/DBI.pm in @INC (@INC contains: /usr/local/lib64/perl5 /usr/local/share/perl5 /usr/lib64/perl5/vendor_perl /usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5 . /etc/httpd) at /opt/otrs/scripts/apache2-perl-startup.pl line 51.\nBEGIN failed--compilation aborted at /opt/otrs/scripts/apache2-perl-startup.pl line 51.\nCompilation failed in require at (eval 2) line 1.\n [Mon May 07 07:58:45 2012] [error] Can't load Perl file: /opt/otrs/scripts/apache2-perl-startup.pl for server PPM-HELPDESK:0, exiting... [Mon May 07 08:01:23 2012] [error] Can't locate Apache/DBI.pm in @INC (@INC contains: /usr/local/lib64/perl5 /usr/local/share/perl5 /usr/lib64/perl5/vendor_perl /usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5 . /etc/httpd) at /opt/otrs/scripts/apache2-perl-startup.pl line 51.\nBEGIN failed--compilation aborted at /opt/otrs/scripts/apache2-perl-startup.pl line 51.\nCompilation failed in require at (eval 2) line 1.\n [Mon May 07 08:01:23 2012] [error] Can't load Perl file: /opt/otrs/scripts/apache2-perl-startup.pl for server PPM-HELPDESK:0, exiting... Andrew Meyer Precision Practice Management T:314-787-0681 D: 314-881-5265 C: 314-565-0868 F: 314-881-5365 Email: ame...@precisionpractice.commailto:ame...@precisionpractice.com From: otrs-boun...@otrs.orgmailto:otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org]mailto:[mailto:otrs-boun...@otrs.org] On Behalf Of Steven Carr Sent: Monday, May 07, 2012 2:19 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] big problems Not sure then to be honest, the problem isn't with OTRS it's with your linux distribution/installation. Fedora is the bleeding edge so probably not a good choice for a production server where you need stability. If you have no backups of the system then my next port of call would be to first build a test system using the same OS and see if you can replicate the problem on there, if you can then great - problem found, if you can't then it means that there is something different with the configuration of that linux test system than with your production system, so you can then try and hunt for config changes or I'd be inclined to backup OTRS, reinstall linux (if you want to stick with Redhat-flavour then I'd go for CentOS) and then reinstall OTRS - depending on how critical OTRS is to your environment. Steve On 7 May 2012 00:10, Andrew Meyer ame...@precisionpractice.commailto:ame...@precisionpractice.com wrote: Steven, I’m using Fedora 16. All my perl are from RPM packages from the Yum repo’s. there is no other repo added. I have all the modules installed except SSL and Chinese chars, and they are up to date. From: otrs-boun...@otrs.orgmailto:otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.orgmailto:otrs-boun...@otrs.org] On Behalf Of Steven Carr Sent: Friday, May 04, 2012 5:45 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] big problems So the actual error preventing it from loading is: compilation aborted at /usr/share/perl5/FindBin.pm line 205 The second error on line 66 in Defaults.pm (or at least in my copy) refers to: use FindBin qw($Bin); So this is OTRS trying to find the path to bin directory from where script was invoked, and for some reason it can't locate it. What version/flavour of CentOS/RedHat? and where did you get the current Perl and HTTPD packages from (any additional repos added?) and I assume you don't have any snapshots/backups of the system itself before you applied the updates that you could roll back to? Also have you ran the /opt/otrs/bin/otrs.CheckModules.plhttp://otrs.CheckModules.pl script to make sure that all of your other Perl modules are present
Re: [otrs] big problems
Did that. I uninstalled 3.1.4 and moved back to 3.1.3 on my new server and it worked. There is something seriously broken in 3.1.4. Andrew Meyer Precision Practice Management 689 Craig Road, Creve Coeur, MO 63141 T: 314-787-0681 D: 314-881-5265 C: 314-565-0868 F: 314-881-5365 Email: ame...@precisionpractice.com -Original Message- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Ralf Hildebrandt Sent: Monday, May 07, 2012 8:15 AM To: otrs@otrs.org Subject: Re: [otrs] big problems * Andrew Meyer ame...@precisionpractice.com: Ok, now I’ve managed to get a copy of CentOS 6.2 running. But I’m getting something similar to my original email. [Mon May 07 07:58:45 2012] [error] Can't locate Apache/DBI.pm in @INC (@INC contains: /usr/local/lib64/perl5 /usr/local/share/perl5 /usr/lib64/perl5/vendor_perl /usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5 . /etc/httpd) at /opt/otrs/scripts/apache2-perl-startup.pl line 51.\nBEGIN failed--compilation aborted at /opt/otrs/scripts/apache2-perl-startup.pl line 51.\nCompilation failed in require at (eval 2) line 1.\n Install the RPM which contains Apache/DBI.pm (perl-Apache-DBI) -- Ralf Hildebrandt Charite Universitätsmedizin Berlin ralf.hildebra...@charite.deCampus Benjamin Franklin http://www.charite.de Hindenburgdamm 30, 12203 Berlin Geschäftsbereich IT, Abt. Netzwerk fon: +49-30-450.570.155 - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] big problems
/scripts/apache2-perl- pt/otrs/scripts/apache2-perl-startup.pl line 66.\nCompilation failed in require at (eval 2) line 1.\n [Fri May 04 08:36:47 2012] [error] Can't load Perl file: /opt/otrs/scripts/apache2-perl-startup.pl for server 192.168.1.19:80, exiting... Web services won't start. Andrew Meyer Unix Systems Administrator Precision Practice Management The business behind the practice. [Description: http://www.precisionpractice.com/EmailSignature/images/logoTeamLeader.jpg] D: 314-881-5265 C: 314-565-0868 F: 314-881-5365 689 Craig Road, Creve Coeur, MO 63141 Main Phone: 314-787-0681 www.PrecisionPractice.comhttp://www.PrecisionPractice.com Email: ame...@precisionpractice.com CONFIDENTIALITY NOTICE: This e-mail, including attachments, may include protected health information (PHI), confidential and/or proprietary information, and may be used only by the person or entity to which it is addressed or the individuals designated to view such information per federal HIPAA regulations. If the reader of this e-mail is not the intended recipient or his or her authorized agent, the reader is hereby notified that any dissemination, distribution or copying of this e-mail is prohibited. If you have received this e-mail in error, please notify the sender by replying to this message and delete this e-mail immediately. inline: image001.jpginline: image002.pnginline: image003.png- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] big problems
This isn't working...OTRS has been down all day. Andrew Meyer Precision Practice Management T:314-787-0681 D: 314-881-5265 C: 314-565-0868 F: 314-881-5365 Email: ame...@precisionpractice.com From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Eddie Sent: Friday, May 04, 2012 10:59 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] big problems On Fri, May 4, 2012 at 9:48 AM, Andrew Meyer ame...@precisionpractice.commailto:ame...@precisionpractice.com wrote: I just updated Fedora to the latest Perl package and now OTRS is broken and httpd won't start. If you think its related to the yum update you could try to undo the changes. Try : yum history list yum history info [# of last update] yum history info undo [# of last update] this link has more deatils: http://www.if-not-true-then-false.com/2010/yum-history-list-info-summary-repeat-redo-undo-new/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] big problems
Also, I have tried to run ther backup script and then restore on new server running CentOS 6.2, and it bombs out on the restore asking for the password. I tried putting the database password into the script and no go. Andrew Meyer Precision Practice Management T:314-787-0681 D: 314-881-5265 C: 314-565-0868 F: 314-881-5365 Email: ame...@precisionpractice.com From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Andrew Meyer Sent: Friday, May 04, 2012 2:40 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] big problems This isn't working...OTRS has been down all day. Andrew Meyer Precision Practice Management T:314-787-0681 D: 314-881-5265 C: 314-565-0868 F: 314-881-5365 Email: ame...@precisionpractice.commailto:ame...@precisionpractice.com From: otrs-boun...@otrs.orgmailto:otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org]mailto:[mailto:otrs-boun...@otrs.org] On Behalf Of Eddie Sent: Friday, May 04, 2012 10:59 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] big problems On Fri, May 4, 2012 at 9:48 AM, Andrew Meyer ame...@precisionpractice.commailto:ame...@precisionpractice.com wrote: I just updated Fedora to the latest Perl package and now OTRS is broken and httpd won't start. If you think its related to the yum update you could try to undo the changes. Try : yum history list yum history info [# of last update] yum history info undo [# of last update] this link has more deatils: http://www.if-not-true-then-false.com/2010/yum-history-list-info-summary-repeat-redo-undo-new/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] big problems
I did try a rollback of some sort. But that didn't work. I'm finding that it is Apache (httpd) is erroring out. [Fri May 04 08:43:43 2012] [error] Cannot find current script 'httpd' at /usr/share/perl5/FindBin.pm line 205\nBEGIN failed--compilation aborted at /usr/share/perl5/FindBin.pm line 205.\nCompilation failed in require at /opt/otrs//Kernel/Config/Defaults.pm line 36.\nBEGIN failed--compilation aborted at /opt/otrs//Kernel/Config/Defaults.pm line 36.\nCompilation failed in require at /opt/otrs//Kernel/Config.pm line 97.\nBEGIN failed--compilation aborted at /opt/otrs//Kernel/Config.pm line 97.\nCompilation failed in require at /opt/otrs/scripts/apache2-perl-startup.pl line 66.\nBEGIN failed--compilation aborted at /opt/otrs/scripts/apache2-perl-startup.pl line 66.\nCompilation failed in require at (eval 2) line 1.\n [Fri May 04 08:43:43 2012] [error] Can't load Perl file: /opt/otrs/scripts/apache2-perl-startup.pl for server 192.168.1.19:80, exiting... [Fri May 04 09:24:15 2012] [error] Cannot find current script 'httpd' at /usr/share/perl5/FindBin.pm line 205\nBEGIN failed--compilation aborted at /usr/share/perl5/FindBin.pm line 205.\nCompilation failed in require at /opt/otrs//Kernel/Config/Defaults.pm line 36.\nBEGIN failed--compilation aborted at /opt/otrs//Kernel/Config/Defaults.pm line 36.\nCompilation failed in require at /opt/otrs//Kernel/Config.pm line 97.\nBEGIN failed--compilation aborted at /opt/otrs//Kernel/Config.pm line 97.\nCompilation failed in require at /opt/otrs/scripts/apache2-perl-startup.pl line 66.\nBEGIN failed--compilation aborted at /opt/otrs/scripts/apache2-perl-startup.pl line 66.\nCompilation failed in require at (eval 2) line 1.\n [Fri May 04 09:24:15 2012] [error] Can't load Perl file: /opt/otrs/scripts/apache2-perl-startup.pl for server 192.168.1.19:80, exiting... [Fri May 04 09:24:33 2012] [error] Cannot find current script 'httpd' at /usr/share/perl5/FindBin.pm line 205\nBEGIN failed--compilation aborted at /usr/share/perl5/FindBin.pm line 205.\nCompilation failed in require at /opt/otrs//Kernel/Config/Defaults.pm line 36.\nBEGIN failed--compilation aborted at /opt/otrs//Kernel/Config/Defaults.pm line 36.\nCompilation failed in require at /opt/otrs//Kernel/Config.pm line 97.\nBEGIN failed--compilation aborted at /opt/otrs//Kernel/Config.pm line 97.\nCompilation failed in require at /opt/otrs/scripts/apache2-perl-startup.pl line 66.\nBEGIN failed--compilation aborted at /opt/otrs/scripts/apache2-perl-startup.pl line 66.\nCompilation failed in require at (eval 2) line 1.\n [Fri May 04 09:24:33 2012] [error] Can't load Perl file: /opt/otrs/scripts/apache2-perl-startup.pl for server 192.168.1.19:80, exiting... [Fri May 04 14:37:44 2012] [error] Cannot find current script 'httpd' at /usr/share/perl5/FindBin.pm line 205\nBEGIN failed--compilation aborted at /usr/share/perl5/FindBin.pm line 205.\nCompilation failed in require at /opt/otrs//Kernel/Config/Defaults.pm line 36.\nBEGIN failed--compilation aborted at /opt/otrs//Kernel/Config/Defaults.pm line 36.\nCompilation failed in require at /opt/otrs//Kernel/Config.pm line 97.\nBEGIN failed--compilation aborted at /opt/otrs//Kernel/Config.pm line 97.\nCompilation failed in require at /opt/otrs/scripts/apache2-perl-startup.pl line 66.\nBEGIN failed--compilation aborted at /opt/otrs/scripts/apache2-perl-startup.pl line 66.\nCompilation failed in require at (eval 2) line 1.\n [Fri May 04 14:37:44 2012] [error] Can't load Perl file: /opt/otrs/scripts/apache2-perl-startup.pl for server 192.168.1.19:80, exiting... [Fri May 04 15:19:36 2012] [error] Cannot find current script 'httpd' at /usr/share/perl5/FindBin.pm line 205\nBEGIN failed--compilation aborted at /usr/share/perl5/FindBin.pm line 205.\nCompilation failed in require at /opt/otrs//Kernel/Config/Defaults.pm line 36.\nBEGIN failed--compilation aborted at /opt/otrs//Kernel/Config/Defaults.pm line 36.\nCompilation failed in require at /opt/otrs//Kernel/Config.pm line 97.\nBEGIN failed--compilation aborted at /opt/otrs//Kernel/Config.pm line 97.\nCompilation failed in require at /opt/otrs/scripts/apache2-perl-startup.pl line 66.\nBEGIN failed--compilation aborted at /opt/otrs/scripts/apache2-perl-startup.pl line 66.\nCompilation failed in require at (eval 2) line 1.\n [Fri May 04 15:19:36 2012] [error] Can't load Perl file: /opt/otrs/scripts/apache2-perl-startup.pl for server 192.168.1.19:80, exiting... I'm not sure why. Andrew Meyer Precision Practice Management T:314-787-0681 D: 314-881-5265 C: 314-565-0868 F: 314-881-5365 Email: ame...@precisionpractice.com From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Eddie Sent: Friday, May 04, 2012 3:13 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] big problems On Fri, May 4, 2012 at 4:05 PM, Andrew Meyer ame...@precisionpractice.commailto:ame...@precisionpractice.com wrote: Also, I have tried to run ther backup script
Re: [otrs] Ticket Notification
I am having the same issue, did you get the problem resolved? What OS are you running? What mail system? From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Nikhil Joshi Sent: Tuesday, December 13, 2011 2:33 AM To: otrs@otrs.org Subject: [otrs] Ticket Notification Hi, I have configured the OTRS and I have following problem 1.When we send Email for ticket generation for the first time, it is working properly as desired. But next time when we repeat the same process, No ticket is generated in the queue.( I have checked the log, and it shows nothing for the second time) 2. When customer generates the new ticket, agent is not notified .(log shows nothing) Kindly help me on this issue. Thanks and Regards Nikhil Joshi Webdynpro Consultant ArchitectSAP Solutions | www.ArchitectSAP.comhttp://www.architectsap.com/ | 9960979700 Pune - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] Notification issues
Its whatever script I'm told to run post upgrade...that's the only script I run. Andrew Meyer Precision Practice Management T:314.787.0681 D: 314.881.5265 C: 314.565.0868 F: 314.881.5365 Email: ame...@precisionpractice.com From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Nils Leideck Sent: Friday, December 09, 2011 5:28 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Notification issues What's that? Do you have the filename? On 09.12.2011, at 16:11, Andrew Meyer wrote: Yes I ran the refresh script post upgrade. Cheers, Nils -- http://webint.cryptonode.de / a Fractal project - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] Notification issues
Yes I ran the refresh script post upgrade. Andrew Meyer Precision Practice Management T:314.787.0681 D: 314.881.5265 C: 314.565.0868 F: 314.881.5365 Email: ame...@precisionpractice.com From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Nils Leideck Sent: Wednesday, December 07, 2011 7:12 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Notification issues Hi Andrew, can you see a history record in the ticket history (not article) about that an email has been send to your agents? Did you run any kind of database update scripts during the patch level update? On 07.12.2011, at 15:13, Andrew Meyer wrote: I seem to be having Notification issues on 3.0.11 after upgrading from 3.0.10. My users no longer get Notifications of new emails/voicemails that come into the helpdesk. I have checked my notification settings and get notified when I email a test message in, but my agents don't' get notified it's in the Helpdesk Queue. Cheers, Nils -- http://webint.cryptonode.de / a Fractal project - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] Notification issues
I seem to be having Notification issues on 3.0.11 after upgrading from 3.0.10. My users no longer get Notifications of new emails/voicemails that come into the helpdesk. I have checked my notification settings and get notified when I email a test message in, but my agents don't' get notified it's in the Helpdesk Queue. Thoughts? Andrew Meyer Unix Systems Administrator Precision Practice Management The business behind the practice. [Description: http://www.precisionpractice.com/EmailSignature/images/logoTeamLeader.jpg] D: 314.881.5265 C: 314.565.0868 F: 314.881.5365 689 Craig Road, Creve Coeur, MO 63141 Main Phone: 314.787.0681 www.PrecisionPractice.comhttp://www.PrecisionPractice.com Email: ame...@precisionpractice.com CONFIDENTIALITY NOTICE: This e-mail, including attachments, may include protected health information (PHI), confidential and/or proprietary information, and may be used only by the person or entity to which it is addressed or the individuals designated to view such information per federal HIPAA regulations. If the reader of this e-mail is not the intended recipient or his or her authorized agent, the reader is hereby notified that any dissemination, distribution or copying of this e-mail is prohibited. If you have received this e-mail in error, please notify the sender by replying to this message and delete this e-mail immediately. inline: image001.jpginline: image002.pnginline: image003.png- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] upgrade to otrs 3.0.9
I just upgraded to Fedora 15 and OTRS 3.0.9 now when I got to reply to ticket, the message body disappears... this is on all browsers. When I go to add another empty response, the body of it is gone as well. Any ideas? Andrew Meyer ame...@precisionpractice.com Unix Systems Administrator Precision Practice Management 689 Craig Rd. Saint Louis, MO 63141 314-787-0681 (Main Line) 314-881-5265 (Direct) 314-881-5365 (Fax) 314-565-0868 (cell) After Hours Emergency 314-576-9146 - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] accessing OTRS from other computers
I am having a problem where I can access OTRS from some computers but not others. The solution is to ping each computer every hour. I have disabled SELinux, IPTables firewall. I am not sure what else to do, I am running on the beta still and am not sure what to do. I know I need to upgrade but the system is running fine. I am working on replicating my MySQL database, to another server but haven't had time to do setup a new webserver. Is this an problem with the beta? Is there another way to fix this?? Andrew Meyer ame...@precisionpractice.com mailto:ame...@precisionpractice.com Unix Systems Administrator Precision Practice Management 689 Craig Rd. Saint Louis, MO 63141 314-787-0681 (Main Line) 314-881-5265 (Direct) 314-881-5365 (Fax) 314-565-0868 (cell) After Hours Emergency 314-576-9146 - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] accessing OTRS from other computers
Marco, Thanks for the response. I haven't had enough time to actually check on tcpdump. Dmesg doesn't seem to return any problems. It is Fedora 13 actually. I will test that today - time permitting. This works fine accessing it from the outside or atleast resolving the outside from the within the network. Other appliance?? Thanks, Andrew Meyer ame...@precisionpractice.com Unix Systems Administrator Precision Practice Management 689 Craig Rd. Saint Louis, MO 63141 314-787-0681 (Main Line) 314-881-5265 (Direct) 314-881-5365 (Fax) 314-565-0868 (cell) After Hours Emergency 314-576-9146 From: Marco Vannini [mailto:marco.vann...@gmail.com] Sent: Monday, March 14, 2011 10:56 AM To: User questions and discussions about OTRS. Cc: Andrew Meyer Subject: Re: [otrs] accessing OTRS from other computers Hi Andrew, I think that information are not enough for an hints. BTW, we are assuming that you are using a RedHat like system (having SELinux), right ? but neither this will be enough... did you try with some sniffer (tcpdump) or with netstat to see if connection are in SYN_RECV or similar states ? there is routing between PC and OTRS (and route are OK ? is there dinamic routing procols?) ? is there other appliance ? dmesg and nic stats are reporting issues ? Let us know MV On Mon, Mar 14, 2011 at 4:04 PM, Andrew Meyer ame...@precisionpractice.com wrote: I am having a problem where I can access OTRS from some computers but not others. The solution is to ping each computer every hour. I have disabled SELinux, IPTables firewall. I am not sure what else to do, I am running on the beta still and am not sure what to do. I know I need to upgrade but the system is running fine. I am working on replicating my MySQL database, to another server but haven't had time to do setup a new webserver. Is this an problem with the beta? Is there another way to fix this?? Andrew Meyer ame...@precisionpractice.com Unix Systems Administrator Precision Practice Management 689 Craig Rd. Saint Louis, MO 63141 314-787-0681 (Main Line) 314-881-5265 (Direct) 314-881-5365 (Fax) 314-565-0868 (cell) After Hours Emergency 314-576-9146 - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] accessing OTRS from other computers
I have none of that... Andrew Meyer ame...@precisionpractice.com mailto:ame...@precisionpractice.com Unix Systems Administrator Precision Practice Management 689 Craig Rd. Saint Louis, MO 63141 314-787-0681 (Main Line) 314-881-5265 (Direct) 314-881-5365 (Fax) 314-565-0868 (cell) After Hours Emergency 314-576-9146 From: Marco Vannini [mailto:marco.vann...@gmail.com] Sent: Monday, March 14, 2011 11:01 AM To: Andrew Meyer Cc: User questions and discussions about OTRS. Subject: Re: [otrs] accessing OTRS from other computers Load balancer, IDS, traffic shaper, ssl accellerator... I don't know ;D Other appliance?? - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] accessing OTRS from other computers
Could it be that the router discovery is failing...?? Andrew Meyer ame...@precisionpractice.com mailto:ame...@precisionpractice.com Unix Systems Administrator Precision Practice Management 689 Craig Rd. Saint Louis, MO 63141 314-787-0681 (Main Line) 314-881-5265 (Direct) 314-881-5365 (Fax) 314-565-0868 (cell) After Hours Emergency 314-576-9146 From: Marco Vannini [mailto:marco.vann...@gmail.com] Sent: Monday, March 14, 2011 11:01 AM To: Andrew Meyer Cc: User questions and discussions about OTRS. Subject: Re: [otrs] accessing OTRS from other computers Load balancer, IDS, traffic shaper, ssl accellerator... I don't know ;D Other appliance?? - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] multiple sites on 1 server
Ok, I think I got my problem worked out as far as this goes... Now I face another problem trying to get an Apache Redirect working... If I put in: 'Redirect permanent / /otrs/index.pl' it doesn't work. I tried using the full http path, that worked for a bit. I'm not sure what is happening. Trying to check the logs...coming up empty handed. Andrew Meyer ame...@precisionpractice.com Unix Systems Administrator Precision Practice Management 689 Craig Rd. Saint Louis, MO 63141 314-787-0681 (Main Line) 314-881-5265 (Direct) 314-881-5365 (Fax) 314-565-0868 (cell) After Hours Emergency 314-576-9146 From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of DM_Julio Angulo Sent: Monday, January 10, 2011 3:18 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] multiple sites on 1 server Sorry, If you using IIS 6 on 2003 server default document is default.htm This line: meta http-equiv=refresh content=0; URL=http://localhost/otrs/index.pl; / Redirect time = 0 seg. To url where local host is valid name server or ip OTRS server. See this picture: http://blogs.iis.net/blogs/nitashav/IIS6_DefaultDocument_1898CBC6.jpg Sorry my English is short. Julio Cesar Angulo Quiroz Telf.: 997066155 De: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] En nombre de Andrew Meyer Enviado el: Lunes, 10 de Enero de 2011 02:07 p.m. Para: User questions and discussions about OTRS. Asunto: Re: [otrs] multiple sites on 1 server Julio, It has this in the index.html already: meta http-equiv=refresh content=0; URL=/otrs/index.pl / Andrew Meyer ame...@precisionpractice.com Unix Systems Administrator Precision Practice Management 689 Craig Rd. Saint Louis, MO 63141 314-787-0681 (Main Line) 314-881-5265 (Direct) 314-881-5365 (Fax) 314-565-0868 (cell) After Hours Emergency 314-576-9146 From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of DM_Julio Angulo Sent: Monday, January 10, 2011 11:31 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] multiple sites on 1 server The easy way: create a file with the contents: html head titleOTRS/title META HTTP-EQUIV=Refresh CONTENT=0; URL= to http://helpdesk/otrs/index.pl; /head body Redirect /body /html save it as index.html in c:/inetpub/wwwroot Julio Cesar Angulo Quiroz Telf.: 997066155 De: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] En nombre de Andrew Meyer Enviado el: Lunes, 10 de Enero de 2011 12:01 p.m. Para: User questions and discussions about OTRS. Asunto: Re: [otrs] multiple sites on 1 server Ok, then here is my next question, internally we run Windows Server 2003, when the IT staff types in http://helpdesk/ I need it to forward to http://helpdesk/otrs/index.pl ... where would I change this? Andrew Meyer ame...@precisionpractice.com Unix Systems Administrator Precision Practice Management 689 Craig Rd. Saint Louis, MO 63141 314-787-0681 (Main Line) 314-881-5265 (Direct) 314-881-5365 (Fax) 314-565-0868 (cell) After Hours Emergency 314-576-9146 From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Gerald Young Sent: Monday, January 10, 2011 10:14 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] multiple sites on 1 server I have phpMyAdmin and OTRS running simultaneously. You may need mod_php, but virtual hosts? I don't think so. Alias /pmyadmin /usr/share/phpmyadmin Directory /usr/share/phpmyadmin Options FollowSymLinks DirectoryIndex index.php IfModule mod_php5.c AddType application/x-httpd-php .php php_flag magic_quotes_gpc Off php_flag track_vars On php_flag register_globals Off php_value include_path . /IfModule /Directory # Authorize for setup Directory /usr/share/phpmyadmin/setup IfModule mod_authn_file.c AuthType Basic AuthName phpMyAdmin Setup AuthUserFile /etc/phpmyadmin/htpasswd.setup /IfModule Require valid-user /Directory # Disallow web access to directories that don't need it Directory /usr/share/phpmyadmin/libraries Order Deny,Allow Deny from All /Directory Directory /usr/share/phpmyadmin/setup/lib Order Deny,Allow Deny from All /Directory On Mon, Jan 10, 2011 at 11:00 AM, Andrew Meyer ame...@precisionpractice.com wrote: I need some advice on how to setup my OTRS 3.0.4 server. I need to be able to have OTRS, and phpMyAdmin running on the server. I was thinking I would need to setup vhosts in apache, but I'm not sure where to start... There also maybe 1 other server running on this. Am I moving in the right direction? If someone can look at this and give me some ideas that would be great, I know this isn't apache support... http://pastebin.com/emZWXJ5j Thanks, Andrew Meyer ame
[otrs] multiple sites on 1 server
I need some advice on how to setup my OTRS 3.0.4 server. I need to be able to have OTRS, and phpMyAdmin running on the server. I was thinking I would need to setup vhosts in apache, but I'm not sure where to start... There also maybe 1 other server running on this. Am I moving in the right direction? If someone can look at this and give me some ideas that would be great, I know this isn't apache support... http://pastebin.com/emZWXJ5j Thanks, Andrew Meyer ame...@precisionpractice.com mailto:ame...@precisionpractice.com Unix Systems Administrator Precision Practice Management 689 Craig Rd. Saint Louis, MO 63141 314-787-0681 (Main Line) 314-881-5265 (Direct) 314-881-5365 (Fax) 314-565-0868 (cell) After Hours Emergency 314-576-9146 - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] multiple sites on 1 server
Ok, then here is my next question, internally we run Windows Server 2003, when the IT staff types in http://helpdesk/ I need it to forward to http://helpdesk/otrs/index.pl ... where would I change this? Andrew Meyer ame...@precisionpractice.com Unix Systems Administrator Precision Practice Management 689 Craig Rd. Saint Louis, MO 63141 314-787-0681 (Main Line) 314-881-5265 (Direct) 314-881-5365 (Fax) 314-565-0868 (cell) After Hours Emergency 314-576-9146 From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Gerald Young Sent: Monday, January 10, 2011 10:14 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] multiple sites on 1 server I have phpMyAdmin and OTRS running simultaneously. You may need mod_php, but virtual hosts? I don't think so. Alias /pmyadmin /usr/share/phpmyadmin Directory /usr/share/phpmyadmin Options FollowSymLinks DirectoryIndex index.php IfModule mod_php5.c AddType application/x-httpd-php .php php_flag magic_quotes_gpc Off php_flag track_vars On php_flag register_globals Off php_value include_path . /IfModule /Directory # Authorize for setup Directory /usr/share/phpmyadmin/setup IfModule mod_authn_file.c AuthType Basic AuthName phpMyAdmin Setup AuthUserFile /etc/phpmyadmin/htpasswd.setup /IfModule Require valid-user /Directory # Disallow web access to directories that don't need it Directory /usr/share/phpmyadmin/libraries Order Deny,Allow Deny from All /Directory Directory /usr/share/phpmyadmin/setup/lib Order Deny,Allow Deny from All /Directory On Mon, Jan 10, 2011 at 11:00 AM, Andrew Meyer ame...@precisionpractice.com wrote: I need some advice on how to setup my OTRS 3.0.4 server. I need to be able to have OTRS, and phpMyAdmin running on the server. I was thinking I would need to setup vhosts in apache, but I'm not sure where to start... There also maybe 1 other server running on this. Am I moving in the right direction? If someone can look at this and give me some ideas that would be great, I know this isn't apache support... http://pastebin.com/emZWXJ5j Thanks, Andrew Meyer ame...@precisionpractice.com Unix Systems Administrator Precision Practice Management 689 Craig Rd. Saint Louis, MO 63141 314-787-0681 (Main Line) 314-881-5265 (Direct) 314-881-5365 (Fax) 314-565-0868 (cell) After Hours Emergency 314-576-9146 - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] multiple sites on 1 server
Thank you! Andrew Meyer ame...@precisionpractice.com Unix Systems Administrator Precision Practice Management 689 Craig Rd. Saint Louis, MO 63141 314-787-0681 (Main Line) 314-881-5265 (Direct) 314-881-5365 (Fax) 314-565-0868 (cell) After Hours Emergency 314-576-9146 From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of DM_Julio Angulo Sent: Monday, January 10, 2011 11:31 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] multiple sites on 1 server The easy way: create a file with the contents: html head titleOTRS/title META HTTP-EQUIV=Refresh CONTENT=0; URL= to http://helpdesk/otrs/index.pl; /head body Redirect /body /html save it as index.html in c:/inetpub/wwwroot Julio Cesar Angulo Quiroz Telf.: 997066155 De: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] En nombre de Andrew Meyer Enviado el: Lunes, 10 de Enero de 2011 12:01 p.m. Para: User questions and discussions about OTRS. Asunto: Re: [otrs] multiple sites on 1 server Ok, then here is my next question, internally we run Windows Server 2003, when the IT staff types in http://helpdesk/ I need it to forward to http://helpdesk/otrs/index.pl ... where would I change this? Andrew Meyer ame...@precisionpractice.com Unix Systems Administrator Precision Practice Management 689 Craig Rd. Saint Louis, MO 63141 314-787-0681 (Main Line) 314-881-5265 (Direct) 314-881-5365 (Fax) 314-565-0868 (cell) After Hours Emergency 314-576-9146 From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Gerald Young Sent: Monday, January 10, 2011 10:14 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] multiple sites on 1 server I have phpMyAdmin and OTRS running simultaneously. You may need mod_php, but virtual hosts? I don't think so. Alias /pmyadmin /usr/share/phpmyadmin Directory /usr/share/phpmyadmin Options FollowSymLinks DirectoryIndex index.php IfModule mod_php5.c AddType application/x-httpd-php .php php_flag magic_quotes_gpc Off php_flag track_vars On php_flag register_globals Off php_value include_path . /IfModule /Directory # Authorize for setup Directory /usr/share/phpmyadmin/setup IfModule mod_authn_file.c AuthType Basic AuthName phpMyAdmin Setup AuthUserFile /etc/phpmyadmin/htpasswd.setup /IfModule Require valid-user /Directory # Disallow web access to directories that don't need it Directory /usr/share/phpmyadmin/libraries Order Deny,Allow Deny from All /Directory Directory /usr/share/phpmyadmin/setup/lib Order Deny,Allow Deny from All /Directory On Mon, Jan 10, 2011 at 11:00 AM, Andrew Meyer ame...@precisionpractice.com wrote: I need some advice on how to setup my OTRS 3.0.4 server. I need to be able to have OTRS, and phpMyAdmin running on the server. I was thinking I would need to setup vhosts in apache, but I'm not sure where to start... There also maybe 1 other server running on this. Am I moving in the right direction? If someone can look at this and give me some ideas that would be great, I know this isn't apache support... http://pastebin.com/emZWXJ5j Thanks, Andrew Meyer ame...@precisionpractice.com Unix Systems Administrator Precision Practice Management 689 Craig Rd. Saint Louis, MO 63141 314-787-0681 (Main Line) 314-881-5265 (Direct) 314-881-5365 (Fax) 314-565-0868 (cell) After Hours Emergency 314-576-9146 - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] multiple sites on 1 server
Julio, It has this in the index.html already: meta http-equiv=refresh content=0; URL=/otrs/index.pl / Andrew Meyer ame...@precisionpractice.com Unix Systems Administrator Precision Practice Management 689 Craig Rd. Saint Louis, MO 63141 314-787-0681 (Main Line) 314-881-5265 (Direct) 314-881-5365 (Fax) 314-565-0868 (cell) After Hours Emergency 314-576-9146 From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of DM_Julio Angulo Sent: Monday, January 10, 2011 11:31 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] multiple sites on 1 server The easy way: create a file with the contents: html head titleOTRS/title META HTTP-EQUIV=Refresh CONTENT=0; URL= to http://helpdesk/otrs/index.pl; /head body Redirect /body /html save it as index.html in c:/inetpub/wwwroot Julio Cesar Angulo Quiroz Telf.: 997066155 De: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] En nombre de Andrew Meyer Enviado el: Lunes, 10 de Enero de 2011 12:01 p.m. Para: User questions and discussions about OTRS. Asunto: Re: [otrs] multiple sites on 1 server Ok, then here is my next question, internally we run Windows Server 2003, when the IT staff types in http://helpdesk/ I need it to forward to http://helpdesk/otrs/index.pl ... where would I change this? Andrew Meyer ame...@precisionpractice.com Unix Systems Administrator Precision Practice Management 689 Craig Rd. Saint Louis, MO 63141 314-787-0681 (Main Line) 314-881-5265 (Direct) 314-881-5365 (Fax) 314-565-0868 (cell) After Hours Emergency 314-576-9146 From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Gerald Young Sent: Monday, January 10, 2011 10:14 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] multiple sites on 1 server I have phpMyAdmin and OTRS running simultaneously. You may need mod_php, but virtual hosts? I don't think so. Alias /pmyadmin /usr/share/phpmyadmin Directory /usr/share/phpmyadmin Options FollowSymLinks DirectoryIndex index.php IfModule mod_php5.c AddType application/x-httpd-php .php php_flag magic_quotes_gpc Off php_flag track_vars On php_flag register_globals Off php_value include_path . /IfModule /Directory # Authorize for setup Directory /usr/share/phpmyadmin/setup IfModule mod_authn_file.c AuthType Basic AuthName phpMyAdmin Setup AuthUserFile /etc/phpmyadmin/htpasswd.setup /IfModule Require valid-user /Directory # Disallow web access to directories that don't need it Directory /usr/share/phpmyadmin/libraries Order Deny,Allow Deny from All /Directory Directory /usr/share/phpmyadmin/setup/lib Order Deny,Allow Deny from All /Directory On Mon, Jan 10, 2011 at 11:00 AM, Andrew Meyer ame...@precisionpractice.com wrote: I need some advice on how to setup my OTRS 3.0.4 server. I need to be able to have OTRS, and phpMyAdmin running on the server. I was thinking I would need to setup vhosts in apache, but I'm not sure where to start... There also maybe 1 other server running on this. Am I moving in the right direction? If someone can look at this and give me some ideas that would be great, I know this isn't apache support... http://pastebin.com/emZWXJ5j Thanks, Andrew Meyer ame...@precisionpractice.com Unix Systems Administrator Precision Practice Management 689 Craig Rd. Saint Louis, MO 63141 314-787-0681 (Main Line) 314-881-5265 (Direct) 314-881-5365 (Fax) 314-565-0868 (cell) After Hours Emergency 314-576-9146 - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] PostMaster.pl
I am having some issues with OTRS 3.0b4 (fedora 13) - PostMaster.pl I want it grab email every minute. Do I need to put a cronjob in place? Is there somewhere in OTRS to set this up? Andrew Meyer ame...@precisionpractice.com mailto:ame...@precisionpractice.com Unix Systems Administrator Precision Practice Management 689 Craig Rd. Saint Louis, MO 63141 314-787-0681 (Main Line) 314-881-5265 (Direct) 314-881-5365 (Fax) 314-565-0868 (cell) After Hours Emergency 314-576-9146 - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] PostMaster.pl
Thanks, is this new in OTRS 3.0? Is it in the docs? Andrew Meyer ame...@precisionpractice.com Unix Systems Administrator Precision Practice Management 689 Craig Rd. Saint Louis, MO 63141 314-787-0681 (Main Line) 314-881-5265 (Direct) 314-881-5365 (Fax) 314-565-0868 (cell) After Hours Emergency 314-576-9146 From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Leonardo Certuche Sent: Thursday, September 30, 2010 9:29 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] PostMaster.pl Hello, Edit /opt/otrs/var/cron/postmaster with your desired frecuency and then restart OTRS Leonardo Certuche www.itconsultores.com.co Medellín, Colombia On 30 September 2010 08:23, Andrew Meyer ame...@precisionpractice.com wrote: I am having some issues with OTRS 3.0b4 (fedora 13) - PostMaster.pl I want it grab email every minute. Do I need to put a cronjob in place? Is there somewhere in OTRS to set this up? Andrew Meyer ame...@precisionpractice.com Unix Systems Administrator Precision Practice Management 689 Craig Rd. Saint Louis, MO 63141 314-787-0681 (Main Line) 314-881-5265 (Direct) 314-881-5365 (Fax) 314-565-0868 (cell) After Hours Emergency 314-576-9146 - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] PostMaster.pl
Ok, I made some of the changes to the postmaster and fetchmail files in those directories, but it still isn't pulling POP3... I'm not sure what else I'm doing wrong. Please Advise. Thanks again for all your help, Andrew Meyer ame...@precisionpractice.com Unix Systems Administrator Precision Practice Management 689 Craig Rd. Saint Louis, MO 63141 314-787-0681 (Main Line) 314-881-5265 (Direct) 314-881-5365 (Fax) 314-565-0868 (cell) After Hours Emergency 314-576-9146 -Original Message- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Michiel Beijen Sent: Thursday, September 30, 2010 9:43 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] PostMaster.pl Hi Andrew, Well, it's discussed here, in setting up the cron jobs - http://doc.otrs.org/2.4/en/html/x531.html#cronjobs - it discusses which jobs there are and what their tasks are. Actually you can also set up processing email via procmail - http://doc.otrs.org/2.4/en/html/x1590.html#email-receiving-cmd . You'll need a bit more configuration for it but it will enable you to process mail immediately. You'll need to receive the mail on your OTRS box and then you can pipe it directly into OTRS. You should configure your existing mail server to bounce mail for OTRS to the OTRS machine. Michiel Beijen Senior Consultant OTRS BV Schipholweg 103 2316 XC Leiden The Netherlands T: +31 71 8200 255 F: +31 71 8200 254 I: http://www.otrs.com OTRS brings true mobility to the Help Desk: The OTRS iPhone App free download http://www.otrs.com/en/products/iphone-app/ On Thu, Sep 30, 2010 at 4:33 PM, Andrew Meyer ame...@precisionpractice.com wrote: Thanks, is this new in OTRS 3.0? Is it in the docs? Andrew Meyer ame...@precisionpractice.com Unix Systems Administrator Precision Practice Management 689 Craig Rd. Saint Louis, MO 63141 314-787-0681 (Main Line) 314-881-5265 (Direct) 314-881-5365 (Fax) 314-565-0868 (cell) After Hours Emergency 314-576-9146 From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Leonardo Certuche Sent: Thursday, September 30, 2010 9:29 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] PostMaster.pl Hello, Edit /opt/otrs/var/cron/postmaster with your desired frecuency and then restart OTRS Leonardo Certuche www.itconsultores.com.co Medellín, Colombia On 30 September 2010 08:23, Andrew Meyer ame...@precisionpractice.com wrote: I am having some issues with OTRS 3.0b4 (fedora 13) - PostMaster.pl I want it grab email every minute. Do I need to put a cronjob in place? Is there somewhere in OTRS to set this up? Andrew Meyer ame...@precisionpractice.com Unix Systems Administrator Precision Practice Management 689 Craig Rd. Saint Louis, MO 63141 314-787-0681 (Main Line) 314-881-5265 (Direct) 314-881-5365 (Fax) 314-565-0868 (cell) After Hours Emergency 314-576-9146 - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] migrating otrs servers
What would be the best way to migrate from 1 otrs server to the other? All I really need is the database backed up and restored Andrew Meyer ame...@precisionpractice.com mailto:ame...@precisionpractice.com Unix Systems Administrator Precision Practice Management 689 Craig Rd. Saint Louis, MO 63141 314-787-0681 (Main Line) 314-881-5265 (Direct) 314-881-5365 (Fax) 314-565-0868 (cell) After Hours Emergency 314-576-9146 - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] otrs2
I am in the process of migrating OTRS from our current server to a Virtual server. Unfortunately I'm having problems logging in, this is a Debian (latest) install. When I try to login as r...@localhost / password it tells me it's incorrect. I can't login to mysql, but I can get to phpmyadmin to change the password. What table do I need to change the r...@localhost password in? Andrew Meyer ame...@precisionpractice.com mailto:ame...@precisionpractice.com Unix Systems Administrator Precision Practice Management 689 Craig Rd. Saint Louis, MO 63141 314-787-0681 (Main Line) 314-881-5265 (Direct) 314-881-5365 (Fax) 314-565-0868 (cell) After Hours Emergency 314-576-9146 - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] otrs2
I just tried that, it didn't work...is there a way I can change it in the phpmyadmin?? Andrew Meyer ame...@precisionpractice.com Unix Systems Administrator Precision Practice Management 689 Craig Rd. Saint Louis, MO 63141 314-787-0681 (Main Line) 314-881-5265 (Direct) 314-881-5365 (Fax) 314-565-0868 (cell) After Hours Emergency 314-576-9146 -Original Message- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Guy Baxter Sent: Thursday, February 25, 2010 10:29 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] otrs2 hi, if this is a new install, then the password for r...@localhost will be root Regards, This email and any attachments are confidential and are intended solely for the use of the individual to whom it is addressed. If you are not the intended recipient of this email and its attachments, you must take no action based upon them, nor must you copy or show them to anyone. Please contact the sender if you believe you have received this email in error. Emails are not secure and cannot be guaranteed to be free of errors or viruses. It is your responsibility to scan emails and attachments for viruses before opening them. Any views or opinions expressed are solely those of the author and do not necessarily represent those of The Blackpool Sixth Form College. # Scanned by MailMarshal - Marshal's comprehensive email content security solution. Download a free evaluation of MailMarshal at www.marshal.com # - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] migrating OTRS
I have a custom install of OTRS 2.2.5 and I want migrate all the data to a new OTRS 2.2.7, what is the easiest way to go about this? Andrew Meyer ame...@precisionpractice.com mailto:ame...@precisionpractice.com Unix Systems Administrator Precision Practice Management 689 Craig Rd. Saint Louis, MO 63141 314-787-0681 (Main Line) 314-881-5265 (Direct) 314-881-5365 (Fax) 314-565-0868 (cell) After Hours Emergency 314-576-9146 - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] OTRS 2.2.5 running slow
I know this problem was an issue a while back, but it never got fixed for me. When I click on a link in OTRS 2.2.5 it takes forever to update. Any ideas? Andrew Meyer Unix Systems Administrator Precision Practice Management 1300 Hampton Ave., Ste. 200 Saint Louis, MO 63139 314-787-0681 x39 314-565-0868 (cell) ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
[otrs] FAQ module
The FAQ module continually does not install properly. It just says that it was not deployed correctly. I will look at the logs. I am using OTRS 2.2.5 on Debian 4.0r2. Andrew Meyer Unix Systems Administrator 314-787-0681 x39 314-565-0868 (cell) 1300 Hampton Ave. Ste. 200 Saint Louis, MO 63139 http://www.precisionpractice.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
[otrs] splitting tickerts
I have emailed in previously about this, but when we try to split tickets it throws up an error. Software error: Can't write /var/www/otrs2/var/log/TicketCounter.log: at ../..// Kernel/System/Ticket/Number/DateChecksum.pm line 87. For help, please send mail to the webmaster ([EMAIL PROTECTED]), giving this error message and the time and date of the error. -rw-rw-r-- 1 otrs2 nogroup 14 2008-03-03 08:44 TicketCounter.log Can someone help? Andrew Meyer Unix Systems Administrator 314-787-0681 x39 314-565-0868 (cell) 1300 Hampton Ave. Ste. 200 Saint Louis, MO 63139 http://www.precisionpractice.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] splitting tickets OTRS 2.2.5
-rw-rw-r-- 1 otrs2 nogroup 14 2008-03-03 08:44 TicketCounter.log Andrew Meyer Unix Systems Administrator 314-787-0681 x39 314-565-0868 (cell) 1300 Hampton Ave. Ste. 200 Saint Louis, MO 63139 http://www.precisionpractice.com/ -Original Message- -- Message: 3 Date: Fri, 22 Feb 2008 19:44:45 +0100 From: Nils Breunese (Lemonbit) [EMAIL PROTECTED] Subject: Re: [otrs] splitting tickets OTRS 2.2.5 To: User questions and discussions about OTRS.org otrs@otrs.org Message-ID: [EMAIL PROTECTED] Content-Type: text/plain; charset=WINDOWS-1252; format=flowed; delsp=yes Andrew Meyer wrote: When I try to split a ticket I get this message... Software error: Can't write /var/www/otrs2/var/log/TicketCounter.log: at ../..// Kernel/System/Ticket/Number/DateChecksum.pm line 87. For help, please send mail to the webmaster ([EMAIL PROTECTED]), giving this error message and the time and date of the error. Does the file exist? What are the permissions? Anything in the webserver logs? Nils Breunese. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
[otrs] restoring a backup to a new OTRS install
A couple of weeks ago, my OTRS 2.0.4 installation crashed, and became completely unrecoverable. Luckily I had a backup from 3 days prior to it. It is a mysqldump. I was wondering if it was possible to restore this into mysql and then upgrade the database to 2.2.5 spec, do another mysql dump and restore to the new 2.2.5 install. If anyone can help me, can you give me the commands I will need to do? I am not very good at mysql. BTW - the new install is on a totally different server. I'm not sure if they are using the same name for the databases though. Andrew Meyer Unix Systems Administrator 1300 Hampton Ave. Ste. 200 Saint Louis, MO 63139 ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
[otrs] accessing OTRS from outside
We have our routers setup so that OTRS can be accessed from anywhere. But when we go to the web address http://helpdesk.company.com/otrs2.index.pl it doesn't work. Also, I can't get Apache to automatically go to that address. When you type in helpdesk internally, it goes to the otrs2 dir, but doesn't bring up the index.pl, not sure why. I have changed the settings in apache2.conf to make the default web dir /var/www/otrs2, I am on Debian 4.0r2. Thanks, Andrew Meyer Unix Systems Administrator 314-787-0681 x39 314-565-0868 (cell) 1300 Hampton Ave. Ste. 200 Saint Louis, MO 63139 http://www.precisionpractice.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
[otrs] OTRS name change
When I get an email from OTRS saying I have an update or a ticket assigned to myself or someone else, It says OTRS Notification Master, where do I go to change that? Andrew Meyer Unix Systems Administrator 314-787-0681 x39 314-565-0868 (cell) 1300 Hampton Ave. Ste. 200 Saint Louis, MO 63139 http://www.precisionpractice.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
[otrs] OTRS 2.2.5 slowness
OTRS 2.2.5 seems to run very slow. I am running it on inadequate hardware, but it still should take an extra 15 seconds to load the page. Can you shed some light on this? Andrew Meyer Unix Systems Administrator 314-787-0681 x39 314-565-0868 (cell) 1300 Hampton Ave. Ste. 200 Saint Louis, MO 63139 http://www.precisionpractice.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
[otrs] OTRS 2.0.4
I am getting this when trying to install OTRS 2.0.4 (debian) on a test machine. ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Thu Feb 28 15:15:06 2008 Message: Access denied for user 'otrs'@'localhost' (using password: NO) Traceback (31050): Module: Kernel::System::DB::new (v1.47) Line: 168 Module: Kernel::System::Web::InterfaceAgent::Run (v1.8) Line: 150 Module: ModPerl::ROOT::ModPerl::Registry::usr_share_otrs_bin_cgi_2dbin_index_2epl::handler (v) Line: 47 Module: (eval) (v1.80) Line: 203 Module: ModPerl::RegistryCooker::run (v1.80) Line: 203 Module: ModPerl::RegistryCooker::default_handler (v1.80) Line: 169 Module: ModPerl::Registry::handler (v1.99) Line: 30 Andrew Meyer Unix Systems Analyst 314-787-0681 x39 314-565-0868 ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
[otrs] signature
Where do I change the position of the signature? I know I have asked this before but, can't find the old email. Andrew Meyer Unix Systems Administrator 1300 Hampton Ave. Ste. 200 Saint Louis, MO 63139 ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
[otrs] splitting tickets OTRS 2.2.5
When I try to split a ticket I get this message... Software error: Can't write /var/www/otrs2/var/log/TicketCounter.log: at ../..//Kernel/System/Ticket/Number/DateChecksum.pm line 87. For help, please send mail to the webmaster ([EMAIL PROTECTED]), giving this error message and the time and date of the error. Andrew Meyer Unix Systems Administrator 314-787-0681 x39 314-565-0868 (cell) 1300 Hampton Ave. Ste. 200 Saint Louis, MO 63139 http://www.precisionpractice.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
[otrs] OTRS 2.2.5
I have OTRS 2.2.5 installed, but now nothing will go into the renamed queue of Raw. I'm not sure why, I forget where I need to change it. Please advise. Andrew Meyer Unix Systems Administrator 314-787-0681 x39 314-565-0868 (cell) 1300 Hampton Ave. Ste. 200 Saint Louis, MO 63139 http://www.precisionpractice.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
[otrs] PostMaster.pl
helpdesk:/var/www/otrs2/bin# cat ../doc/test-email-1.box |./PostMaster.pl ERROR: OTRS-PM-01 Perl: 5.8.8 OS: linux Time: Tue Feb 19 10:15:31 2008 Message: Found no $QueueID for Raw! Traceback (3722): Module: Kernel::System::Queue::QueueLookup (v1.74) Line: 513 Module: Kernel::System::PostMaster::DestQueue::GetQueueID (v1.19) Line: 87 Module: Kernel::System::PostMaster::Run (v1.65) Line: 314 Module: (eval) (v1.26) Line: 108 Module: ./PostMaster.pl (v1.26) Line: 82 Andrew Meyer Unix Systems Administrator 314-787-0681 x39 314-565-0868 (cell) 1300 Hampton Ave. Ste. 200 Saint Louis, MO 63139 http://www.precisionpractice.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
[otrs] Helpdesk Inbox queue
I have the POP3 Account Management setup, but the PostMasterPOP3.pl, is not pulling the email. I'm not sure why. I have everything setup right. Andrew Meyer Unix Systems Administrator 314-787-0681 x39 314-565-0868 (cell) 1300 Hampton Ave. Ste. 200 Saint Louis, MO 63139 http://www.precisionpractice.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
RE: AW: [otrs] Helpdesk Inbox queue
Can you resend your response? Andrew Meyer Unix Systems Administrator 314-787-0681 x39 314-565-0868 (cell) 1300 Hampton Ave. Ste. 200 Saint Louis, MO 63139 http://www.precisionpractice.com/ -Original Message- -- Message: 4 Date: Tue, 19 Feb 2008 18:37:08 +0100 From: Carsten Krupke \(MAXSYSTEM\) [EMAIL PROTECTED] Subject: AW: [otrs] Helpdesk Inbox queue To: User questions and discussions about OTRS.org otrs@otrs.org Message-ID: [EMAIL PROTECTED] Content-Type: text/plain; charset=iso-8859-1 Skipped content of type multipart/alternative-- next part -- A non-text attachment was scrubbed... Name: not available Type: image/gif Size: 5893 bytes Desc: image001.gif Url : http://lists.otrs.org/pipermail/otrs/attachments/20080219/b8c3400a/attac hment.gif -- ___ otrs mailing list otrs@otrs.org http://lists.otrs.org/cgi-bin/listinfo/otrs End of otrs Digest, Vol 55, Issue 58 ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
[otrs] Re: OTRS 2.2.5 error (Nils Breunese (Lemonbit))
# (The database DSN for MySQL == more: man DBD::mysql)
$Self-{DatabaseDSN} =
DBI:mysql:database=$Self-{Database};host=$Self-{DatabaseHost};;
Andrew Meyer
Unix Systems Administrator
314-787-0681 x39
314-565-0868 (cell)
1300 Hampton Ave.
Ste. 200
Saint Louis, MO 63139
http://www.precisionpractice.com/
--
Today's Topics:
1. change root/admin pw from mysql (Andrew Meyer)
2. Re: OTRS 2.2.5 error (Nils Breunese (Lemonbit))
3. Re: change root/admin pw from mysql (Nils Breunese (Lemonbit))
4. Re: Can a new ticket already have info in it? (Shawn Beasley)
--
--
Message: 2
Date: Fri, 15 Feb 2008 00:33:38 +0100
From: Nils Breunese (Lemonbit) [EMAIL PROTECTED]
Subject: Re: [otrs] OTRS 2.2.5 error
To: User questions and discussions about OTRS.org otrs@otrs.org
Message-ID: [EMAIL PROTECTED]
Content-Type: text/plain; charset=US-ASCII; format=flowed; delsp=yes
Andrew Meyer wrote:
Shouldn't it be set to whatever I choose? I want it to be MySQL.
Ok, but what is the actual line for $Self-{DatabaseDSN} in your
Config.pm?
Nils Breunese.
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End of otrs Digest, Vol 55, Issue 48
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[otrs] Re: change root/admin pw from mysql (Nils Breunese (Lemonbit))
otrs2:/var/www/otrs/bin# ./otrs.setPassword root password Use of uninitialized value in concatenation (.) or string at /var/www/otrs/Kernel/System/Log.pm line 135, PRODUCT line 4. ERROR: otrs.setPassword-01 Perl: 5.8.8 OS: linux Time: Mon May 6 15:37:49 2002 Message: No such User! Traceback (7882): Module: Kernel::System::User::SetPassword (v1.64.2.1) Line: 505 Module: ./otrs.setPassword (v) Line: 76 otrs2:/var/www/otrs/bin# ./otrs.setPassword admin password Use of uninitialized value in concatenation (.) or string at /var/www/otrs/Kernel/System/Log.pm line 135, PRODUCT line 4. ERROR: otrs.setPassword-01 Perl: 5.8.8 OS: linux Time: Mon May 6 15:38:13 2002 Message: No such User! Traceback (7883): Module: Kernel::System::User::SetPassword (v1.64.2.1) Line: 505 Module: ./otrs.setPassword (v) Line: 76 Andrew Meyer Unix Systems Administrator 314-787-0681 x39 314-565-0868 (cell) 1300 Hampton Ave. Ste. 200 Saint Louis, MO 63139 http://www.precisionpractice.com/ - Today's Topics: 1. change root/admin pw from mysql (Andrew Meyer) 2. Re: OTRS 2.2.5 error (Nils Breunese (Lemonbit)) 3. Re: change root/admin pw from mysql (Nils Breunese (Lemonbit)) 4. Re: Can a new ticket already have info in it? (Shawn Beasley) -- Message: 3 Date: Fri, 15 Feb 2008 00:39:18 +0100 From: Nils Breunese (Lemonbit) [EMAIL PROTECTED] Subject: Re: [otrs] change root/admin pw from mysql To: User questions and discussions about OTRS.org otrs@otrs.org Message-ID: [EMAIL PROTECTED] Content-Type: text/plain; charset=US-ASCII; format=flowed Andrew Meyer wrote: How do you change the root/admin password from within mysql? I believe you can use ~otrs/bin/otrs.setPassword to change the password. Nils Breunese. -- ___ otrs mailing list otrs@otrs.org http://lists.otrs.org/cgi-bin/listinfo/otrs End of otrs Digest, Vol 55, Issue 48 ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] Re: change root/admin pw from mysql (Nils Breunese)
I tried changing the [EMAIL PROTECTED], no good. Came back with the same error. Andrew Meyer Unix Systems Administrator 314-787-0681 x39 314-565-0868 (cell) 1300 Hampton Ave. Ste. 200 Saint Louis, MO 63139 http://www.precisionpractice.com/ -Original Message- -- Message: 6 Date: Fri, 15 Feb 2008 15:27:57 +0100 From: Nils Breunese (Lemonbit) [EMAIL PROTECTED] Subject: Re: [otrs] Re: change root/admin pw from mysql (Nils Breunese (Lemonbit)) To: User questions and discussions about OTRS.org otrs@otrs.org Message-ID: [EMAIL PROTECTED] Content-Type: text/plain; charset=US-ASCII; format=flowed; delsp=yes Andrew Meyer wrote: otrs2:/var/www/otrs/bin# ./otrs.setPassword root password Use of uninitialized value in concatenation (.) or string at /var/www/otrs/Kernel/System/Log.pm line 135, PRODUCT line 4. ERROR: otrs.setPassword-01 Perl: 5.8.8 OS: linux Time: Mon May 6 15:37:49 2002 Message: No such User! Traceback (7882): Module: Kernel::System::User::SetPassword (v1.64.2.1) Line: 505 Module: ./otrs.setPassword (v) Line: 76 otrs2:/var/www/otrs/bin# ./otrs.setPassword admin password Use of uninitialized value in concatenation (.) or string at /var/www/otrs/Kernel/System/Log.pm line 135, PRODUCT line 4. ERROR: otrs.setPassword-01 Perl: 5.8.8 OS: linux Time: Mon May 6 15:38:13 2002 Message: No such User! Traceback (7883): Module: Kernel::System::User::SetPassword (v1.64.2.1) Line: 505 Module: ./otrs.setPassword (v) Line: 76 Did you create a root or admin user? The default administrator OTRS user is called '[EMAIL PROTECTED]'. Nils Breunese. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] Re: OTRS 2.2.5 error (Nils Breunese (Lemonbit))
It says everything is ok.
otrs2:/var/www/otrs/bin# ./otrs.checkModules
CGI ... ok
Date::Pcalc ... ok
Date::Format ... ok
DBI ... ok
DBD::mysql ... ok
Digest::MD5 ... ok
Crypt::PasswdMD5 ... ok
LWP::UserAgent ... ok
IO::Scalar ... ok
IO::Wrap ... ok
MIME::Base64 ... ok
MIME::Tools ... ok
Mail::Internet ... ok
Net::DNS ... ok
Net::POP3 ... ok
Net::LDAP ... ok
Net::SMTP ... ok
Authen::SASL ... ok
GD ... ok
GD::Text ... ok
GD::Graph ... ok
GD::Graph::lines ... ok
GD::Text::Align ... ok
XML::Parser ... ok
PDF::API2 ... ok
Compress::Zlib ... ok
Andrew Meyer
Unix Systems Administrator
314-787-0681 x39
314-565-0868 (cell)
1300 Hampton Ave.
Ste. 200
Saint Louis, MO 63139
http://www.precisionpractice.com/
--
Message: 7
Date: Fri, 15 Feb 2008 15:29:47 +0100
From: Nils Breunese (Lemonbit) [EMAIL PROTECTED]
Subject: Re: [otrs] Re: OTRS 2.2.5 error (Nils Breunese (Lemonbit))
To: User questions and discussions about OTRS.org otrs@otrs.org
Message-ID: [EMAIL PROTECTED]
Content-Type: text/plain; charset=US-ASCII; format=flowed; delsp=yes
Andrew Meyer wrote:
# (The database DSN for MySQL == more: man DBD::mysql)
$Self-{DatabaseDSN} =
DBI:mysql:database=$Self-{Database};host=$Self-{DatabaseHost};;
That looks OK. Do you have DBI MySQL installed? What does ~otrs/bin/
otrs.checkModules say?
Nils Breunese.
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[otrs] icons not showing in 2.2.4 and 2.2.5
What not allow me to see the icons in the web browser in either version listed in the subject?? Andrew Meyer Unix Systems Administrator 314-787-0681 x39 314-565-0868 (cell) 1300 Hampton Ave. Ste. 200 Saint Louis, MO 63139 http://www.precisionpractice.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] OTRS 2.2.5 error
Shouldn't it be set to whatever I choose? I want it to be MySQL. Andrew Meyer Unix Systems Administrator 314-787-0681 x39 314-565-0868 (cell) 1300 Hampton Ave. Ste. 200 Saint Louis, MO 63139 http://www.precisionpractice.com/ -- Message: 2 Date: Thu, 14 Feb 2008 09:12:26 +0100 From: Nils Breunese (Lemonbit) [EMAIL PROTECTED] Subject: Re: [otrs] OTRS 2.2.5 error To: User questions and discussions about OTRS.org otrs@otrs.org Message-ID: [EMAIL PROTECTED] Content-Type: text/plain; charset=US-ASCII; format=flowed; delsp=yes Andrew Meyer wrote: I am getting this after installing OTRS 2.2.5 ERROR: OTRS-CGI-01 Perl: 5.8.8 OS: linux Time: Sun May 5 00:48:18 2002 Message: Unknown database type! Set option Database::Type in Kernel/ Config.pm to (mysql|postgresql|maxdb|oracle|db2|mssql). That seems like a pretty descriptive error message. So, what is Database::Type set to in your Kernel/Config.pm? Nils Breunese. -- otrs mailing list otrs@otrs.org http://lists.otrs.org/cgi-bin/listinfo/otrs End of otrs Digest, Vol 55, Issue 43 ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
[otrs] change root/admin pw from mysql
How do you change the root/admin password from within mysql? Andrew Meyer Unix Systems Administrator 314-787-0681 x39 314-565-0868 (cell) 1300 Hampton Ave. Ste. 200 Saint Louis, MO 63139 http://www.precisionpractice.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
[otrs] upgrading from 2.0.4 to 2.2.5
I am getting this when doing the Database upgrade. otrs2/var/www/otrs/scripts# cat DBUpdate-to-2.2.mysql.sql | mysql -u root -p -f otrs2 Enter password: ERROR 1146 (42S02) at line 103: Table 'otrs2.ticket_watcher' doesn't exist ERROR 1146 (42S02) at line 104: Table 'otrs2.ticket_watcher' doesn't exist Andrew Meyer Unix Systems Administrator 314-787-0681 x39 314-565-0868 (cell) 1300 Hampton Ave. Ste. 200 Saint Louis, MO 63139 http://www.precisionpractice.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
[otrs] OTRS 2.2.5 error
I am getting this after installing OTRS 2.2.5 ERROR: OTRS-CGI-01 Perl: 5.8.8 OS: linux Time: Sun May 5 00:48:18 2002 Message: Unknown database type! Set option Database::Type in Kernel/Config.pm to (mysql|postgresql|maxdb|oracle|db2|mssql). Traceback (7122): Module: Kernel::System::DB::new (v1.75) Line: 150 Module: Kernel::System::Web::InterfaceAgent::Run (v1.23) Line: 144 Module: /var/www/otrs/bin/cgi-bin/index.pl (v1.81) Line: 47 Andrew Meyer Unix Systems Administrator 314-787-0681 x39 314-565-0868 (cell) 1300 Hampton Ave. Ste. 200 Saint Louis, MO 63139 http://www.precisionpractice.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
[otrs] Attachemnt increase
How do I increase the attachment size in OTRS? Andrew Meyer Unix Systems Administrator 314-787-0681 x39 314-565-0868 (cell) 1300 Hampton Ave. Ste. 200 Saint Louis, MO 63139 http://www.precisionpractice.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
[otrs] OTRS 2.2.4
I know have asked this before but I have 2 installation of OTRS on the same server, just one is activated... I have my version 2.0.4 provided by Debian 4.0 I would like to get the latest working from scratch, my only concern is if I use 2.2.4, do I need to anything to the database? I also don't know where the apache Directory tags are listed. I tried migrating from one server to another without taking down the first, but that didn't work. Any help would be greatly appreciated! Andrew Meyer Unix Systems Administrator 314-787-0681 x39 314-565-0868 (cell) 1300 Hampton Ave. Ste. 200 Saint Louis, MO 63139 http://www.precisionpractice.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
[otrs] RE: Re: OTRS 2.2.4 (Nils Breunese (Lemonbit))
I have tried running the Debian unstable version. It doesn't work unfortunately. But if the database is already in place, why would I need to re-run the scripts? Message: 3 Date: Thu, 7 Feb 2008 16:21:42 +0100 From: Nils Breunese (Lemonbit) [EMAIL PROTECTED] Subject: Re: [otrs] OTRS 2.2.4 To: User questions and discussions about OTRS.org otrs@otrs.org Message-ID: [EMAIL PROTECTED] Content-Type: text/plain; charset=US-ASCII; format=flowed; delsp=yes Andrew Meyer wrote: I have my version 2.0.4 provided by Debian 4.0 I would like to get the latest working from scratch, my only concern is if I use 2.2.4, do I need to anything to the database? Yes, you need to run all applicable database scripts (in order). See the UPGRADING file. You could maybe also use the OTRS 2.2.4 package for lenny/sid instead of installing from source: http://packages.debian.org/otrs2 Nils Breunese. Andrew Meyer Unix Systems Administrator 314-787-0681 x39 314-565-0868 (cell) 1300 Hampton Ave. Ste. 200 Saint Louis, MO 63139 http://www.precisionpractice.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
[otrs] backup
I am getting this when trying to run the backup script. [EMAIL PROTECTED]:/var/www/otrs2$ /usr/share/otrs/scripts/backup.pl --help Can't locate /etc/otrs/database.pm in @INC (@INC contains: /usr/share/otrs/Kernel/cpan-lib /usr/share/otrs /etc/perl /usr/local/lib/perl/5.8.8 /usr/local/share/perl/5.8.8 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.8 /usr/share/perl/5.8 /usr/local/lib/site_perl .) at /usr/share/otrs/Kernel/Config.pm line 24. BEGIN failed--compilation aborted at /usr/share/otrs/Kernel/Config.pm line 34. Compilation failed in require at /usr/share/otrs/scripts/backup.pl line 36. BEGIN failed--compilation aborted at /usr/share/otrs/scripts/backup.pl line 36. Andrew Meyer Unix Systems Administrator 314-787-0681 x39 314-565-0868 (cell) 1300 Hampton Ave. Ste. 200 Saint Louis, MO 63139 http://www.precisionpractice.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
[otrs] upgrading
Hi, I am upgrading from OTRS 2.0.4 Debian install, and I going to my own (tarball) install. Right now I am running the restore.pl script and I am getting some errors. Could someone help me with this error? otrs2:/var/www# /var/www/otrs/scripts/restore.pl -b /var/www/2008-02-07_19-32/ -d /var/www/ Restore /var/www/2008-02-07_19-32//Config.tar.gz ... tar: Kernel/Config.pm: time stamp 2007-09-04 16:20:44 is 168867820.728778523 s in the future tar: Kernel/Config/Files/ZZZAAuto.pm: time stamp 2008-01-29 00:31:16 is 181515252.726619874 s in the future tar: Kernel/Config/Files/ZZZAuto.pm: time stamp 2007-10-12 14:41:20 is 172145056.725905665 s in the future tar: Kernel/Config/GenericAgent.pm: time stamp 2007-08-08 15:48:36 is 166533092.725103645 s in the future Use of uninitialized value in concatenation (.) or string at /var/www/otrs/Kernel/Config.pm line 65. Use of uninitialized value in concatenation (.) or string at /var/www/otrs/Kernel/Config.pm line 65. ERROR: /usr/share/otrs/RELEASE does not exist! This file is needed by central system parts of OTRS, the system will not work without this file. Died at /var/www/otrs/Kernel/Config/Defaults.pm line 2143. Andrew Meyer Unix Systems Administrator 1300 Hampton Ave. Ste. 200 Saint Louis, MO 63139 ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
[otrs] new OTRS installation
What does this error mean: Software error: Died at /var/www/otrs/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2138. Andrew Meyer Unix Systems Administrator 314-787-0681 x39 314-565-0868 (cell) 1300 Hampton Ave. Ste. 200 Saint Louis, MO 63139 http://www.precisionpractice.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
[otrs] extra packages
Among the extra packages that come with OTRS that you can install via the Admin Preferences, why do a good amount of them fail to install? Specifically: Calendar FAQ File Manager Survey Time Accounting WebMail Web Watcher Andrew Meyer Unix Systems Administrator 314-787-0681 x39 314-565-0868 (cell) 1300 Hampton Ave. Ste. 200 Saint Louis, MO 63139 http://www.precisionpractice.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
[otrs] RE: otrs Digest, Vol 54, Issue 67
Nils, Emails aren't being sent out with ticket number in them. I am working on upgrading it. But I am having some issues. I would like to get this fixed so the transition is a little better. Andrew Meyer Unix Systems Administrator 1300 Hampton Ave. Ste. 200 Saint Louis, MO 63139 http://www.precisionpractice.com/ -- Message: 3 Date: Fri, 25 Jan 2008 19:35:26 +0100 From: Nils Breunese (Lemonbit) [EMAIL PROTECTED] Subject: Re: [otrs] Customer Ticket Notification To: User questions and discussions about OTRS.org otrs@otrs.org Message-ID: [EMAIL PROTECTED] Content-Type: text/plain; charset=WINDOWS-1252; format=flowed; delsp=yes Andrew Meyer wrote: Hi everyone I seem to be having some trouble lately. I am running Debian 4.0r1, using OTRS 2.0.4. As of about a month ago, the tickets numbers going out to the user/customer seemed to have stopped. I can't find where I would look to fix this. I'm not sure what file I need to look at to check to see if the perl file is doing its job. The logs don't tell me much. What keywords would I be using on google? The ticket numbers seemed to have stopped? What does that mean exactly? Did the number stop increasing? Is there no ticket number in the subject of outgoing e-mails? Have you checked the changelogs to see if maybe a newer version of OTRS might fix this? (The current version is 2.2.4.) Also, how do I increase the size of the attachments going in and out of OTRS? I have the room. I need to increase it to 10MB from 6MB. If someone could please help me out a little bit I would be greatful. Do you use the database for attachments? If so, you probably need to increase max_packet_size in the MySQL config. Nils Breunese. -- End of otrs Digest, Vol 54, Issue 67 ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
[otrs] Customer Ticket Notification
Hi everyone I seem to be having some trouble lately. I am running Debian 4.0r1, using OTRS 2.0.4. As of about a month ago, the tickets numbers going out to the user/customer seemed to have stopped. I can't find where I would look to fix this. I'm not sure what file I need to look at to check to see if the perl file is doing its job. The logs don't tell me much. What keywords would I be using on google? Also, how do I increase the size of the attachments going in and out of OTRS? I have the room. I need to increase it to 10MB from 6MB. If someone could please help me out a little bit I would be greatful. Thanks, Andrew Meyer Unix Systems Administrator 1300 Hampton Ave. Ste. 200 Saint Louis, MO 63139 http://www.precisionpractice.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
[otrs] Customer Ticket Generation
Hi, For some reason OTRS 2.0.4 will not email the ticket number back out to the customer. I'm not sure why this has stopped. Could someone please help? Andrew Meyer Unix Systems Administrator 1300 Hampton Ave. Ste. 200 Saint Louis, MO 63139 http://www.precisionpractice.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
[otrs] OTRS 2.0.4 not generating outisde tickets
Out of the blue OTRS has 2.0.4 has stopped generating ticket numbers to the person sending the emails into the helpdesk. Could someone shed some light on this subject? Andrew Meyer Unix Systems Administrator 1300 Hampton Ave. Ste. 200 Saint Louis, MO 63139 http://www.precisionpractice.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
[otrs] ticket numbers stopped
For some reason ticket numbers have stopped going out in emails. I'm not sure why. I am running a Debian 4.0 (Etch), I'm not sure pm the latest version of Apache2, also I am using 2.0.4. Could someone please help? Andrew Meyer Unix Systems Administrator 1300 Hampton Ave. Ste. 200 Saint Louis, MO 63139 http://www.precisionpractice.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
[otrs] mobile devices
Is OTRS capable of being formatted for a Mobile device such as a Palm, blackberry, or windows mobile device? Andrew Meyer Unix Systems Analyst 314-787-0681 x39 314-565-0868 ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
[otrs] Pulling emails from Active Directory
Is there a way to pull emails from Active Directory, and just dump the emails into OTRS one time? Or maybe I need to set it up to pull from AD all the time. Andrew Meyer Unix Systems Administrator 314-787-0681 x39 314-565-0868 (cell) 1300 Hampton Ave. Saint Louis, MO 63139 ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
[otrs] signature of user in response email
Hi, Lately my company has been getting some complaints that they are unaware of who is responding to the email they send into the helpdesk. When a Helpdesk tech responds to a ticket his or her name is put down at the very bottom of the email instead of putting it right at the top where the response goes. Is there a way to fix so that when I Empty Answer, it put my name at the top after it says: Dear Person, Blah blah blah Thank you for using the helpdesk, Someones Name Andrew Meyer Unix Systems Analyst Precision Practice Management 1300 Hampton Ave., Ste 200 314-787-0681 x39 314-565-0868 BEGIN:VCARD VERSION:2.1 N:Meyer;Andrew FN:Andrew Meyer ORG:;Information Technology TITLE:Unix Administrator TEL;WORK;VOICE:314-277-3307 TEL;HOME;VOICE:314-277-3307 TEL;CELL;VOICE:314-565-0868 ADR;WORK:;Hampton;11549 Templar Dr.;Creve Coeur;MO;63141;United States LABEL;WORK;ENCODING=QUOTED-PRINTABLE:Hampton=0D=0A11549 Templar Dr.=0D=0ACreve Coeur, MO 63141=0D=0AUnited States EMAIL;PREF;INTERNET:[EMAIL PROTECTED] REV:20070712T170709Z END:VCARD ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
[otrs] RE: otrs Digest, Vol 50, Issue 29
I don't think I want to create my own theme, but I want to add something to the OTRS link at the top of the page. I'm not sure what page to edit. Please let me know if you need more information. Andrew Meyer Unix Systems Analyst Precision Practice Management 1300 Hampton Ave., Ste 200 314-787-0681 x39 314-565-0868 Message: 1 Date: Tue, 18 Sep 2007 11:52:00 +0200 From: Nils Breunese (Lemonbit) [EMAIL PROTECTED] Subject: Re: [otrs] editing the front end To: User questions and discussions about OTRS.org otrs@otrs.org Message-ID: [EMAIL PROTECTED] Content-Type: text/plain; charset=us-ascii Andrew Meyer wrote: I was wondering, if I wanted to make some changes to the frontend. What files would I need to edit. If someone could point me to the right spot in the docs that would be great too. Chapter 14. Creating own themes http://doc.otrs.org/2.2/en/html/ c1784.html Chapter 15. Localization of the OTRS frontend http://doc.otrs.org/ 2.2/en/html/c1810.html Nils Breunese. -- next part -- A non-text attachment was scrubbed... Name: PGP.sig Type: application/pgp-signature Size: 186 bytes Desc: Dit deel van het bericht is digitaal ondertekend Url : http://lists.otrs.org/pipermail/otrs/attachments/20070918/0ed82269/PGP-0 001.pgp BEGIN:VCARD VERSION:2.1 N:Meyer;Andrew FN:Andrew Meyer ORG:;Information Technology TITLE:Unix Administrator TEL;WORK;VOICE:314-277-3307 TEL;HOME;VOICE:314-277-3307 TEL;CELL;VOICE:314-565-0868 ADR;WORK:;Hampton;11549 Templar Dr.;Creve Coeur;MO;63141;United States LABEL;WORK;ENCODING=QUOTED-PRINTABLE:Hampton=0D=0A11549 Templar Dr.=0D=0ACreve Coeur, MO 63141=0D=0AUnited States EMAIL;PREF;INTERNET:[EMAIL PROTECTED] REV:20070712T170709Z END:VCARD ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
[otrs] editing the front end
I was wondering, if I wanted to make some changes to the frontend. What files would I need to edit. If someone could point me to the right spot in the docs that would be great too. Andrew Meyer Unix Systems Analyst Precision Practice Management 1300 Hampton Ave., Ste 200 314-787-0681 x39 314-565-0868 BEGIN:VCARD VERSION:2.1 N:Meyer;Andrew FN:Andrew Meyer ORG:;Information Technology TITLE:Unix Administrator TEL;WORK;VOICE:314-277-3307 TEL;HOME;VOICE:314-277-3307 TEL;CELL;VOICE:314-565-0868 ADR;WORK:;Hampton;11549 Templar Dr.;Creve Coeur;MO;63141;United States LABEL;WORK;ENCODING=QUOTED-PRINTABLE:Hampton=0D=0A11549 Templar Dr.=0D=0ACreve Coeur, MO 63141=0D=0AUnited States EMAIL;PREF;INTERNET:[EMAIL PROTECTED] REV:20070712T170709Z END:VCARD ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
[otrs] customer database
I am trying to put together the customer database. I am unsure where to put the database config, which file? The Config.pm in /etc/otrs/Kernel/Config dir? Andrew Meyer Unix Systems Analyst Precision Practice Management 1300 Hampton Ave., Ste 200 314-787-0681 x39 314-565-0868 BEGIN:VCARD VERSION:2.1 N:Meyer;Andrew FN:Andrew Meyer ORG:;Information Technology TITLE:Unix Administrator TEL;WORK;VOICE:314-277-3307 TEL;HOME;VOICE:314-277-3307 TEL;CELL;VOICE:314-565-0868 ADR;WORK:;Hampton;11549 Templar Dr.;Creve Coeur;MO;63141;United States LABEL;WORK;ENCODING=QUOTED-PRINTABLE:Hampton=0D=0A11549 Templar Dr.=0D=0ACreve Coeur, MO 63141=0D=0AUnited States EMAIL;PREF;INTERNET:[EMAIL PROTECTED] REV:20070712T170709Z END:VCARD ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
[otrs] http address in OTRS emails
Hi, I am trying to change the http://yourhost.example.com address in the Notification emails but can't seem to find out where it is. Could someone please help me? Andrew Meyer Precision Practice Management 1300 Hampton Ave., Ste 200 314-787-0681 x39 314-565-0868 BEGIN:VCARD VERSION:2.1 N:Meyer;Andrew FN:Andrew Meyer ORG:;Information Technology TITLE:Unix Administrator TEL;WORK;VOICE:314-277-3307 TEL;HOME;VOICE:314-277-3307 TEL;CELL;VOICE:314-565-0868 ADR;WORK:;Hampton;11549 Templar Dr.;Creve Coeur;MO;63141;United States LABEL;WORK;ENCODING=QUOTED-PRINTABLE:Hampton=0D=0A11549 Templar Dr.=0D=0ACreve Coeur, MO 63141=0D=0AUnited States EMAIL;PREF;INTERNET:[EMAIL PROTECTED] REV:20070712T170709Z END:VCARD ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
[otrs] installing otrs2
Hi, It seems that every time I send an email to this mailing nothing gets accomplished. But I am trying to go live with otrs2 at my company, and can't figure out why every time I install the package, it doesn't work. I am using Debian Etch, with OTRS2. If I install with mysql, it says there is some database problem. I have the mysql-client installed. If its postgresql, it doesn't install the user for administering the application. Could someone please advise me on this? I would like to go live this week. Thanks for you help, Andrew Meyer Unix Systems Analyst Precision Practice Management 1300 Hampton Ave., Ste 200 314-787-0681 x39 314-565-0868 BEGIN:VCARD VERSION:2.1 N:Meyer;Andrew FN:Andrew Meyer ORG:;Information Technology TITLE:Unix Administrator TEL;WORK;VOICE:314-277-3307 TEL;HOME;VOICE:314-277-3307 TEL;CELL;VOICE:314-565-0868 ADR;WORK:;Hampton;11549 Templar Dr.;Creve Coeur;MO;63141;United States LABEL;WORK;ENCODING=QUOTED-PRINTABLE:Hampton=0D=0A11549 Templar Dr.=0D=0ACreve Coeur, MO 63141=0D=0AUnited States EMAIL;PREF;INTERNET:[EMAIL PROTECTED] REV:20070712T170709Z END:VCARD ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
[otrs] new instance of otrs2
Why would I be getting this: ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Mon Jul 30 14:18:36 2007 Message: Access denied for user 'otrs'@'localhost' (using password: NO) Traceback (30676): Module: Kernel::System::DB::new (v1.47) Line: 168 Module: Kernel::System::Web::InterfaceAgent::Run (v1.8) Line: 150 Module: ModPerl::ROOT::ModPerl::Registry::usr_share_otrs_bin_cgi_2dbin_index_2ep l::handler (v) Line: 47 Module: (eval) (v1.80) Line: 203 Module: ModPerl::RegistryCooker::run (v1.80) Line: 203 Module: ModPerl::RegistryCooker::default_handler (v1.80) Line: 169 Module: ModPerl::Registry::handler (v1.99) Line: 30 Andrew Meyer Unix Systems Analyst Precision Practice Management 1300 Hampton Ave., Ste 200 314-787-0681 x39 314-565-0868 BEGIN:VCARD VERSION:2.1 N:Meyer;Andrew FN:Andrew Meyer ORG:;Information Technology TITLE:Unix Administrator TEL;WORK;VOICE:314-277-3307 TEL;HOME;VOICE:314-277-3307 TEL;CELL;VOICE:314-565-0868 ADR;WORK:;Hampton;11549 Templar Dr.;Creve Coeur;MO;63141;United States LABEL;WORK;ENCODING=QUOTED-PRINTABLE:Hampton=0D=0A11549 Templar Dr.=0D=0ACreve Coeur, MO 63141=0D=0AUnited States EMAIL;PREF;INTERNET:[EMAIL PROTECTED] REV:20070712T170709Z END:VCARD ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
[otrs] customer backend
I am trying setup my customer access, but am having some issues.
Customer with multible IDs (Company tickets)
mySQL Columns from customer_user table:
+--+--+--+-+-++
| Field| Type | Null | Key | Default | Extra |
+--+--+--+-+-++
| id | int(11) | NO | PRI | NULL| auto_increment |
| login| varchar(100) | NO | UNI | ||
| email| varchar(150) | NO | | ||
| customer_id | varchar(200) | NO | | ||
| pw | varchar(50) | NO | | ||
| salutation | varchar(50) | YES | | NULL||
| first_name | varchar(100) | NO | | ||
| last_name| varchar(100) | NO | | ||
| comments | varchar(250) | NO | | ||
| valid_id | smallint(6) | NO | | ||
| create_time | datetime | NO | | ||
| create_by| int(11) | NO | | ||
| change_time | datetime | NO | | ||
| change_by| int(11) | NO | | ||
| customer_ids | varchar(250) | YES | | NULL||
| phone| varchar(250) | YES | | NULL||
+--+--+--+-+-++
Config added to Config.pm
***
# CustomerUser
# (customer user database backend and settings)
$Self-{CustomerUser} = {
Name = 'Datenbank Quelle',
Module = 'Kernel::System::CustomerUser::DB',
Params = {
Table = 'customer_user',
},
CustomerKey = 'login',
CustomerID = 'customer_id',
CustomerValid = 'valid_id',
CustomerUserListFields = ['first_name', 'last_name', 'email'],
CustomerUserSearchFields = ['login', 'last_name',
'customer_id'],
CustomerUserSearchPrefix = '',
CustomerUserSearchSuffix = '*',
CustomerUserSearchListLimit = 250,
CustomerUserPostMasterSearchFields = ['email'],
CustomerUserNameFields =
['salutation','first_name','last_name'],
CustomerUserEmailUniqCheck = 1,
Map = [
# note: Login, Email and CustomerID needed!
# var, frontend, storage, shown (1=always,2=lite), required,
storage-type, http-link, readonly
[ 'UserSalutation', 'Salutation', 'salutation', 1, 0,
'var', '', 0 ],
[ 'UserFirstname', 'Firstname', 'first_name', 1, 1,
'var', '', 0 ],
[ 'UserLastname', 'Lastname', 'last_name', 1, 1,
'var', '', 0 ],
[ 'UserLogin', 'Username', 'login', 1, 1,
'var', '', 0 ],
[ 'UserPassword', 'Password', 'pw', 0, 1,
'var', '', 0 ],
[ 'UserEmail', 'Email', 'email', 0, 1,
'var', '', 0 ],
[ 'UserCustomerIDs', 'CustomerIDs', 'customer_ids', 1, 0,
'var', '', 0 ],
[ 'UserCustomerID', 'CustomerID', 'customer_id', 0, 1,
'var', '', 0 ],
[ 'UserComment', 'Comment', 'comments',1, 0,
'var', '', 0 ],
[ 'UserPhone', 'Phone', 'phone', 0, 1,
'var', '', 0 ],
[ 'ValidID', 'Valid', 'valid_id',0, 1,
'int', '', 0 ],
],
# default selections
Selections = {
UserSalutation = {
'Mr.' = 'Mr.',
'Mrs.' = 'Mrs.',
},
},
};
***
Apache2 states error around the ( CustomerKey = 'login', ) line
Andrew Meyer
Unix Systems Analyst
Precision Practice Management
1300 Hampton Ave., Ste 200
314-787-0681 x39
314-565-0868
BEGIN:VCARD
VERSION:2.1
N:Meyer;Andrew
FN:Andrew Meyer
ORG:;Information Technology
TITLE:Unix Administrator
TEL;WORK;VOICE:314-277-3307
TEL;HOME;VOICE:314-277-3307
TEL;CELL;VOICE:314-565-0868
ADR;WORK:;Hampton;11549 Templar Dr.;Creve Coeur;MO;63141;United States
LABEL;WORK;ENCODING=QUOTED-PRINTABLE:Hampton=0D=0A11549 Templar Dr.=0D=0ACreve Coeur, MO 63141=0D=0AUnited States
EMAIL;PREF;INTERNET:[EMAIL PROTECTED]
REV:20070712T170709Z
END:VCARD
___
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Support or consulting for your OTRS system?
= http://www.otrs.com/
[otrs] email
I am having some issues getting email out on time. Sometimes the email will not go out after answering a ticket for several hours. I'm not sure what I did wrong. Andrew Meyer Unix Systems Analyst Precision Practice Management 1300 Hampton Ave., Ste 200 314-787-0681 x39 314-565-0868 BEGIN:VCARD VERSION:2.1 N:Meyer;Andrew FN:Andrew Meyer ORG:;Information Technology TITLE:Unix Administrator TEL;WORK;VOICE:314-277-3307 TEL;HOME;VOICE:314-277-3307 TEL;CELL;VOICE:314-565-0868 ADR;WORK:;Hampton;11549 Templar Dr.;Creve Coeur;MO;63141;United States LABEL;WORK;ENCODING=QUOTED-PRINTABLE:Hampton=0D=0A11549 Templar Dr.=0D=0ACreve Coeur, MO 63141=0D=0AUnited States EMAIL;PREF;INTERNET:[EMAIL PROTECTED] REV:20070712T170709Z END:VCARD ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
[otrs] RE: otrs Digest, Vol 48, Issue 33
Hi, I emailed a few days ago about sending a receiving email within the system. I think I got it setup, but the emails come in and then go out 6 hours after. I am not getting notifications when a new one comes in. Is this normal? Do I need to change something in the config? ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
[otrs] setting up to email out
What files do I need to edit to get OTRS to send email out? I can't seem to find it in the Config.pm file. Where is it? I'm on Debian Etch. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
