[otrs] Cant See My Queues

[Carlos A Cardona Gomez]

Hi,

I have OTRS 2.0.3 and I have this issue:  I have 3 main queues that are cities 
here in Colombia (Medellín, Bucaramanga y Montería), there are tickets in 
sub-queues in each of these main queues, but in the queue view (first view when 
you log in) I can only see 2 of the main queues.  I can't see the queue 
Montería.  I have to use the search tool of OTRS to find tickets inside 
Montería.  I even selected all the montería sub-queues as the ones I want to be 
notified about... it would be My Queues... but it still say there are 0 (zero) 
tickets.

Any Idea?

Thanx!



-Mensaje original-
De: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] En nombre de [EMAIL PROTECTED]
Enviado el: Martes, 04 de Marzo de 2008 04:07 p.m.
Para: otrs@otrs.org
Asunto: otrs Digest, Vol 56, Issue 10

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When replying, please edit your Subject line so it is more specific
than "Re: Contents of otrs digest..."


Today's Topics:

   1.  perl or ITSM package problem? (Enrique Garcia Briones)
   2.  Notification Question (Julien CHAMPSEIX)
   3. Re:  I share my upgrading proc to 2.2.5 from 2.1.x
  (Nils Breunese (Lemonbit))
   4. Re:  perl or ITSM package problem? (Nils Breunese (Lemonbit))
   5. RE:  I share my upgrading proc to 2.2.5 from 2.1.x (Forms)
   6.  Mail issues (Wes Sothard)
   7. Re:  Send Mail (Nils Breunese (Lemonbit))


--

Message: 1
Date: Tue, 4 Mar 2008 12:59:00 -0600
From: "Enrique Garcia Briones" <[EMAIL PROTECTED]>
Subject: [otrs] perl or ITSM package problem?
To: otrs@otrs.org
Message-ID: <[EMAIL PROTECTED]>
Content-Type: text/plain;   charset=iso-8859-1

Hi,

I just installed otrs in debian, and I release the software to be tested in 
my University, but, when one of the Administrators tried to install the ITSM 
package, it was showed this message:

Software error:
Can't locate object method "new" via package "XML::Parser::Lite" 
at /usr/share/otrs//Kernel/System/XML.pm line 781,  line 236.

For help, please send mail to the webmaster ([EMAIL PROTECTED]), giving 
this error message and the time and date of the error. 

I tried to search in the archive files, it is hard without search tool.

Any nice help would be greatly appreciated.

Thanks in advance.

Enrique

--
Subcoordinacion de SysOp and Datacenter
Coordinacion General de Tecnologias de Informacion y Comunicaciones
UAdeC
En el Bien fincamos el Saber


--

Message: 2
Date: Tue, 4 Mar 2008 20:06:27 +0100
From: "Julien CHAMPSEIX" <[EMAIL PROTECTED]>
Subject: [otrs] Notification Question
To: "'User questions and discussions about OTRS.org'" 
Message-ID: <[EMAIL PROTECTED]@photoways.com>
Content-Type: text/plain; charset="us-ascii"

Hi Guys,

 

I would know if it's possible to use different sender for notification for a
new ticket by each Queue.

 

For example:

 

For an queue called "prod" I would use sender [EMAIL PROTECTED] for notification
for a new ticket.

 

For an queue called "prod2" I would use sender [EMAIL PROTECTED] for
notification for a new ticket.

 

Thx for all help!

 

Regards,

Julian. 

 

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Message: 3
Date: Tue, 4 Mar 2008 21:22:13 +0100
From: "Nils Breunese (Lemonbit)" <[EMAIL PROTECTED]>
Subject: Re: [otrs] I share my upgrading proc to 2.2.5 from 2.1.x
To: "User questions and discussions about OTRS.org" 
Message-ID: <[EMAIL PROTECTED]>
Content-Type: text/plain; charset=US-ASCII; format=flowed; delsp=yes

Carlos wrote:

> 12 Log in as root then go to Sysconfig to setup Framework & Ticket  
> values
>   I suggest go first to Core::Web => FrontEnd::ImagePath to get  
> icon into front end
>
> as ending step: go to take a beer !!!
>
>Notice: I dont know if copying the ZZZFiles from 2.1.x backup  
> could replace the step 12. I prefer set-up every issue at Sysconfig  
> as I unknown if new issues were added to Sysconfig 2.2.5.

I would export the SysConfig changes on the old installation and  
import the SysConfig changes as the last step. If you just copied the  
new files over the old install, then you don't even need to do that.  
(Also TicketCounter.log and modified themes, etc. will be kept.)

By the way, you shouldn't edit Defaults.pm.

>Notice: The full procedure take 2 hours.

If you're going to review every single configuration option, then yes,  
an upgrade will take quite some time. Most of our upgrades take less  
than 5 minutes (including downloading the new RPM, upgrading the  
databas

[otrs] Ticket Grading

[Carlos A Cardona Gomez]

Hello,

I'd like to know if is there a way I can make customers give some
feedback about the way the ticket has been solved.

I was thinking about 3 checkboxes to grade the ticket... happy,
acceptable, bad... or something like that... maybe a module I can
install on otrs...

Thanks in advance for any idea.

Carlos Cardona.
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[otrs] Ticket Grading

[Carlos A Cardona Gomez]

Hello,

I'd like to know if is there a way I can make customers give some feedback 
about the way the ticket has been solved.

I was thinking about 3 checkboxes to grade the ticket... happy, acceptable, 
bad... or something like that... maybe a module I can install on otrs...

Thanks in advance for any idea.

Carlos Cardona.

-Mensaje original-
De: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] En nombre de [EMAIL PROTECTED]
Enviado el: Martes, 26 de Febrero de 2008 12:03 p.m.
Para: otrs@otrs.org
Asunto: otrs Digest, Vol 55, Issue 78

Send otrs mailing list submissions to
otrs@otrs.org

To subscribe or unsubscribe via the World Wide Web, visit
http://lists.otrs.org/cgi-bin/listinfo/otrs
or, via email, send a message with subject or body 'help' to
[EMAIL PROTECTED]

You can reach the person managing the list at
[EMAIL PROTECTED]

When replying, please edit your Subject line so it is more specific
than "Re: Contents of otrs digest..."


Today's Topics:

   1. RE:  closed ticket email notify with note (LQ Marshall)
   2. Re:  closed ticket email notify with note (Francesco Simonini)
   3.  Problems after upgrade from 2.0.x to 2.2.4 (Sven Schl?ter)
   4. RE:  when phone ticket / email ticket (Forms)
   5. RE:  Mod perl... (Nielson, Adam)
   6. Re:  closed ticket email notify with note (Lars J?rgensen)
   7. Re:  Problems after upgrade from 2.0.x to 2.2.4 (Lars J?rgensen)


--

Message: 1
Date: Tue, 26 Feb 2008 10:35:03 -0500
From: "LQ Marshall" <[EMAIL PROTECTED]>
Subject: RE: [otrs] closed ticket email notify with note
To: "'User questions and discussions about OTRS.org'" 
Message-ID: <[EMAIL PROTECTED]>
Content-Type: text/plain;   charset="US-ASCII"

> > I to all, I have a question: when I close a ticket I write 
> a note. I 
> > would like that this note is included in the e-mail notification to 
> > customer. I can't find how it is possible.
> 
> That note is an internal note, it will not be sent to the customer. 

If I want to send a message on close, I send a email and set the next state
to close.

LQ


--

Message: 2
Date: Tue, 26 Feb 2008 16:38:50 +0100
From: "Francesco Simonini" <[EMAIL PROTECTED]>
Subject: Re: [otrs] closed ticket email notify with note
To: "User questions and discussions about OTRS.org" 
Message-ID:
<[EMAIL PROTECTED]>
Content-Type: text/plain; charset=ISO-8859-1

Ok, thank you too.
Francesco.


2008/2/26, LQ Marshall <[EMAIL PROTECTED]>:
> > > I to all, I have a question: when I close a ticket I write
>  > a note. I
>  > > would like that this note is included in the e-mail notification to
>  > > customer. I can't find how it is possible.
>  >
>  > That note is an internal note, it will not be sent to the customer.
>
>
> If I want to send a message on close, I send a email and set the next state
>  to close.
>
>
>  LQ
>
>
>  ___
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>

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Message: 3
Date: Tue, 26 Feb 2008 16:29:51 +0100
From: Sven Schl?ter <[EMAIL PROTECTED]>
Subject: [otrs] Problems after upgrade from 2.0.x to 2.2.4
To: otrs@otrs.org
Message-ID: <[EMAIL PROTECTED]>
Content-Type: text/plain; charset=ISO-8859-15

-BEGIN PGP SIGNED MESSAGE-
Hash: SHA1

Hi all,

we are using otrs as a customer support ticket system since one year now. its 
running on a debian inside a virtual machine.
I did an upgrade via debian apt-get (first changed the sources.list to lenny)

The upgrade failed hard and I was constrained to force a manual database 
upgrade. It seems like debian failed at one table and wasnt able to update the 
other tables as well.
anyway, it seems to work after this manual editing for about two weeks.

now, we can see a lot of trouble coming up.
First, if we get a new ticket !!!sometimes!!! we get the mailmessage with the 
ticketnumber and a link inside, but THIS ticketid is never used in the whole 
database ... I mean, we get the notification, but it wasnt produced a 
real-full-ticket.
Second, I can work with my user, see the relationship groups<-->users, but if I 
take a look on users only, no user is listed...

I think all of this have to do with a database problem, but I can not get it. I 
need someone with a deeper knowledge of the OTRS

anybody an idea? I am really open minded for every suggestion. thanks
- --
cheers

Sven Schlüter
Technischer Consultant

THE BRISTOL GROUP Deutschland GmbH
Enterprise IT-Security Provider
Sven Schlüter, Technischer Consultant
Robert-Bosch-Straße 11
63225 Langen

Telefon +49 (0) 6103 20 55 300
Telefax +49 (0) 6103 70 27 87
IT-Security 24h Notrufnummer 0900-1192022-001 (1,99¤/min)

[EMAIL PROTECTED]
www.bristol.de
PGP Finge

[otrs] Problem When reply a ticket after upgdrade 2.0.3 to 2.2.1

[Carlos A Cardona Gomez]

 

Hello,

 

I've put this message several times on the list because I haven't had an 
accurate answer And I have not been able to put OTRS 2.2.1 on service.

 

I just upgraded OTRS from versión 2.0.3 to 2.2.1, but I can't replay a ticket 
because I get the Mensaje: You need permissions!.

I even created a new user, gave it all permissions, assigned all the queues but 
still can't reply a Ticket.

I looked on the mail list And I found a similar topic, but didn't help my 
case Any ideas of what could be happening?

 

I did a meticulous comparison between my installation of otrs 2.2.1 and a well 
working one of otrs 2.0.3.  I changed the owners and permissions of ALL otrs 
files and directories that were not the same as the 2.0.3 version.  But nothing 
changed.  I still have the "You need permissions!" message.

 

Any other idea?

 

Thanks in advance

 

Carlos Andrés Cardona | Analista de Informática | Centro de Tecnologías de 
Información y Comunicación
Universidad Pontificia Bolivariana | Circular 1 No. 70-01, Bloque 9 Of.210. | 
Medellín, COLOMBIA
Tel: +57(4)415 90 06 | Ext. 7411
[EMAIL PROTECTED]| www.upb.edu.co  

 

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[otrs] Problem When reply a ticket after upgdrade 2.0.3 to 2.2.1

[Carlos A Cardona Gomez]

Hello,

 

I just upgraded OTRS from versión 2.0.3 to 2.2.1, but I can't replay a ticket 
because I get the Mensaje: You need permissions!.

I even created a new user, gave it all permissions, assigned all the queues but 
still can't reply a Ticket.

I looked on the mail list And I found a similar topic, but didn't help my 
case Any ideas of what could be happening?

 

I did a meticulous comparison between my installation of otrs 2.2.1 and a well 
working one of otrs 2.0.3.  I changed the owners and permissions of ALL otrs 
files and directories that were not the same as the 2.0.3 version.  But nothing 
changed.  I still have the "You need permissions!" message.

 

Any other idea?

 

Thanks in advance

 

Carlos Andrés Cardona | Analista de Informática | Centro de Tecnologías de 
Información y Comunicación
Universidad Pontificia Bolivariana | Circular 1 No. 70-01, Bloque 9 Of.210. | 
Medellín, COLOMBIA
Tel: +57(4)415 90 06 | Ext. 7411
[EMAIL PROTECTED]  | www.upb.edu.co 
 

 

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[otrs] Problem When reply a ticket after upgdrade 2.0.3 to 2.2.1

[Carlos A Cardona Gomez]

Hello,

I just upgraded OTRS from versión 2.0.3 to 2.2.1, but I can't replay a ticket 
because I get the Mensaje: You need permissions!.
I even created a new user, gave it all permissions, assigned all the queues but 
still can't reply a Ticket.
I looked on the mail list And I found a similar topic, but didn't help my 
case Any ideas of what could be happening?

I did a meticulous comparison between my installation of otrs 2.2.1  
and a well working one of otrs 2.0.3.  I changed the owners and  
permissions of ALL otrs files and directories that were not the  
same as the 2.0.3 version.  But nothing changed.  I still have the  
"You need permissions!" message.

Any other idea?

Carlos Cardona.
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[otrs] Problem When reply a ticket after upgdrade 2.0.3 to 2.2.1

[Carlos A Cardona Gomez]

Hello,

I did a meticulous comparison between my installation of otrs 2.2.1 and a well 
working one of otrs 2.0.3.  I changed the owners and permissions of ALL otrs 
files and directories that were not the same as the 2.0.3 version.  But nothing 
changed.  I still have the "You need permissions!" message.

Any other idea?



>Check your permissions on the main otrs directory and make sure that 
>user/group have read/write and it's propagated all the way down the tree
>Jonathan Larsen
>
>Mountain West Heart Center 
>IT Dept
>[EMAIL PROTECTED]
>801.270.4108

>>Hello,
>>
>>I just upgraded OTRS from versión 2.0.3 to 2.2.1, but I can't replay a ticket 
>>because I get the Mensaje: You need permissions!.
>>I even created a new user, gave it all permissions, assigned all the queues 
>>but still can't reply a Ticket.
>>I looked on the mail list And I found a similar topic, but didn't help my 
>>case Any ideas of what could be happening? >
>>
>>Thanks...

 

Carlos Andrés Cardona | Analista de Informática | Centro de Tecnologías de 
Información y Comunicación
Universidad Pontificia Bolivariana | Circular 1 No. 70-01, Bloque 9 Of.210. | 
Medellín, COLOMBIA
Tel: +57(4)415 90 06 | Ext. 7411
[EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> | www.upb.edu.co 
<http://www.upb.edu.co/> 

-- next part --

Message: 4
Date: Tue, 31 Jul 2007 11:57:07 -0600
From: "Jonathan Larsen" <[EMAIL PROTECTED]>
Subject: RE: [otrs] Problem When reply a ticket after upgdrade 2.0.3
to 2.2.1
To: "User questions and discussions about OTRS.org" 
Message-ID:
<[EMAIL PROTECTED]>
Content-Type: text/plain; charset="iso-8859-1"


 

 

Jonathan Larsen

Mountain West Heart Center 

IT Dept

[EMAIL PROTECTED]

801.270.4108

 

From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Carlos A Cardona 
Gomez
Sent: Tuesday, July 31, 2007 9:32 AM
To: otrs@otrs.org
Subject: [otrs] Problem When reply a ticket after upgdrade 2.0.3 to 2.2.1

 

 

Hello,

 

I just upgraded OTRS from versión 2.0.3 to 2.2.1, but I can't replay a ticket 
because I get the Mensaje: You need permissions!.

 

I even created a new user, gave it all permissions, assigned all the queues but 
still can't reply a Ticket.

 

I looked on the mail list And I found a similar topic, but didn't help my 
case Any ideas of what could be happening?

 

Thanks...

 

Carlos Andrés Cardona | Analista de Informática | Centro de Tecnologías de 
Información y Comunicación
Universidad Pontificia Bolivariana | Circular 1 No. 70-01, Bloque 9 Of.210. | 
Medellín, COLOMBIA
Tel: +57(4)415 90 06 | Ext. 7411
[EMAIL PROTECTED]| www.upb.edu.co <http://www.upb.edu.co/> 

 

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Message: 5
Date: Tue, 31 Jul 2007 14:40:49 -0400
From: "Dan King" <[EMAIL PROTECTED]>
Subject: [otrs] Location of previous email message bodies.
To: 
Message-ID:
<[EMAIL PROTECTED]>
Content-Type: text/plain; charset="iso-8859-1"

Hi list,

 

I really want to move the location of the previous emails message bodies so it 
will be located below the signature from the current email being sent to a 
customer.

 

Does anyone know if there is a way to do this easily?

 

Thanks for any help offered.

 

Dan King
Software Developer
Canadian Resident Matching Service
613.237.0075  ext. 241
(Toll free) 877.CARMS.42
171 Nepean Street, Suite 300
Ottawa, ON, CANK2P 0B4
www.carms.ca <http://www.carms.ca> 



This e-mail message, including any attachments, is for the sole use of the 
intended recipients and may contain confidential and or privileged information. 
 If you are not the intended recipient or this information has been forwarded 
in error, please contact the sender by reply e-mail and destroy copies of the 
original message.  Ce message (incluant toute pièce jointe) s'adresse 
uniquement au(x) destinataire(s) prévu(s) ou à une personne autorisée à le 
recevoir en son (leur) nom. Il pourrait contenir des renseignements 
confidentiels ou protégés.  Si vous l'avez reçu par erreur, nous vous prions 
d'en informer l'auteur dans les meilleurs délais, de ne pas divulguer son 
contenu et de le supprimer de votre système. Merci.

 

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[otrs] Problem When reply a ticket after upgdrade 2.0.3 to 2.2.1

[Carlos A Cardona Gomez]

 

Hello,

 

I just upgraded OTRS from versión 2.0.3 to 2.2.1, but I can't replay a ticket 
because I get the Mensaje: You need permissions!.

 

I even created a new user, gave it all permissions, assigned all the queues but 
still can't reply a Ticket.

 

I looked on the mail list And I found a similar topic, but didn't help my 
case Any ideas of what could be happening?

 

Thanks...

 

Carlos Andrés Cardona | Analista de Informática | Centro de Tecnologías de 
Información y Comunicación
Universidad Pontificia Bolivariana | Circular 1 No. 70-01, Bloque 9 Of.210. | 
Medellín, COLOMBIA
Tel: +57(4)415 90 06 | Ext. 7411
[EMAIL PROTECTED]  | www.upb.edu.co 
 

 

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[otrs] Mensaje: You need permissions! after upgrade

[Carlos A Cardona Gomez]

Hello,

 

I just upgraded OTRS from versión 2.0.3 to 2.2.1, but I can't replay a ticket 
because I get the Mensaje: You need permissions!.

 

I even created a new user, gave all permissions, assigned all the queues but 
still can't reply a Ticket.

 

I looked on the mail list And I found a similar topic, but didn't help my 
case Any ideas?

 

Thanks in advance...

 

Carlos Andrés Cardona | Analista de Informática | Centro de Tecnologías de 
Información y Comunicación
Universidad Pontificia Bolivariana | Circular 1 No. 70-01, Bloque 9 Of.210. | 
Medellín, COLOMBIA
Tel: +57(4)415 90 06 | Ext. 7411
[EMAIL PROTECTED]  | www.upb.edu.co 
 

 

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[otrs] Qualify tickets

[Carlos A Cardona Gomez]

 

Hello people,

 

I'm working with OTRS 2.0.3... I wonder if is there an easy way to make 
customers qualify the tickets after the ticket gets closed, or if it would be a 
development I have to do myself

 

Thanks in advance!

Carlos Andrés Cardona | Analista de Informática | Centro de Tecnologías de 
Información y Comunicación
Universidad Pontificia Bolivariana | Circular 1 No. 70-01, Bloque 9 Of.210. | 
Medellín, COLOMBIA
Tel: +57(4)415 90 06 | Ext. 7402
[EMAIL PROTECTED]| www.upb.edu.co  

"El contenido de este mensaje puede ser información privilegiada y 
confidencial. Si usted no es el destinatario real del mismo, por favor informe 
de ello a quien lo envía y destrúyalo en forma inmediata."

 

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[otrs] keeps sending Ticket reminder

[Carlos A. Cardona Gomez]

Hi,

I'm using OTRS 2.0.3.

One of the agents is complaining because OTRS is sending a ticket
reminder, even after closing the ticket and even after changing the
owner!...

Anybody knows what can i do to stop that?

Thanks,

 
Carlos Cardona
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[otrs] Queue notifications

[Carlos A. Cardona Gomez]

Hello,

Where (how) can i change the text of the queue notifications? For example, i 
want to transalate 

" Hi Carlos Andrés,

there is a new ticket in "DBA - Clonación"!  "

Thanks!
 
Carlos Cardona
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[otrs] Login Language Problem

[Carlos A. Cardona Gomez]

Hello

 

I am using ORTS in spanish, but i still get the red-color-english-sentence
“Sent

new password to: [EMAIL PROTECTED]”  when
i request for a new

password in the login page.  

 

I tried to translate this sentence in the

/otrs/Kernel/Language/es.pl  file but i didn't
find such sentence.  

 

I also tried to find it in Kernel/Config/Defaults.pm
to copy into Kernel/Config.pm but I only found the subject and the body

of the email OTRS sends with the new password,  not
the message that appears over the username fieldtext in the login page.

 

¿Can anyone tell me how can i translate it?

 

Thanks

 

 



 



Carlos Andrés Cardona

Analista de Informática

Centro de Tecnologías de Información y Comunicación

 

Universidad Pontificia Bolivariana

Circular 1 No 70-01 Bloque 9

Medellín COLOMBIA

Tel:  +57 4 415 9006

Fax: +57 4 230 6164

[EMAIL PROTECTED]

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[otrs] RE: 1. Re: Multiple OTRS HowTo - Document Ready (Graham Leggett)

[Carlos A. Cardona Gomez]

Hello,

I'd like to have it, too...

Thanks!

 
Carlos Andrés Cardona
Analista de Informática
Centro de Tecnologías de Información y Comunicación
 
Universidad Pontificia Bolivariana
Circular 1 No 70-01 Bloque 9
Medellín COLOMBIA
Tel:  +57 4 415 9006
Fax: +57 4 230 6164
[EMAIL PROTECTED]
--  www.upb.edu.co  --
UPB 70 años de Transformación Social y Humana
-Mensaje original-
De: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] En nombre de [EMAIL PROTECTED]
Enviado el: Jueves, 27 de Julio de 2006 05:00 a.m.
Para: otrs@otrs.org
Asunto: otrs Digest, Vol 36, Issue 41

Send otrs mailing list submissions to
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To subscribe or unsubscribe via the World Wide Web, visit
http://lists.otrs.org/cgi-bin/listinfo/otrs
or, via email, send a message with subject or body 'help' to
[EMAIL PROTECTED]

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When replying, please edit your Subject line so it is more specific
than "Re: Contents of otrs digest..."


Today's Topics:

   1. Re:  Multiple OTRS HowTo - Document Ready (Graham Leggett)
   2. RE:  How to delete or close more than 500 messages! (Her, Andre)
   3.  Otrs 2.0.4 reply and or reply all (Hofmann, Sebastian)
   4.  Default Text in Ticket Submission Window (Prafulla Kumar H.S.)


--

Message: 1
Date: Thu, 27 Jul 2006 10:40:57 +0200
From: Graham Leggett <[EMAIL PROTECTED]>
Subject: Re: [otrs] Multiple OTRS HowTo - Document Ready
To: "User questions and discussions about OTRS.org" 
Message-ID: <[EMAIL PROTECTED]>
Content-Type: text/plain; charset="iso-8859-1"

[EMAIL PROTECTED] wrote:

>> Please let me knw if anybody of you want to knw of how to install multiple 
>> OTRS on to a single machine... I dont knw any place of where to publish 
>> it... I can mail it for you guyz...

Can you send it through to me too please :)

I can publish it online as well, if you like.

Regards,
Graham
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Message: 2
Date: Thu, 27 Jul 2006 11:06:27 +0200
From: "Her, Andre" <[EMAIL PROTECTED]>
Subject: RE: [otrs] How to delete or close more than 500 messages!
To: "User questions and discussions about OTRS.org" 
Message-ID:
<[EMAIL PROTECTED]>
Content-Type: text/plain;   charset="us-ascii"

Many thanks to both of you.
Andre 

-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Nils Breunese (Lemonbit Internet)
Sent: donderdag 27 juli 2006 10:36
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] How to delete or close more than 500 messages!

Andre Her wrote:

> RTFM ???

Read The Fine Manual.

http://doc.otrs.org/2.0/en/html/x1124.html

Nils Breunese.


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Message: 3
Date: Thu, 27 Jul 2006 11:23:30 +0200
From: "Hofmann, Sebastian" <[EMAIL PROTECTED]>
Subject: [otrs] Otrs 2.0.4 reply and or reply all
To: 
Message-ID: <[EMAIL PROTECTED]>
Content-Type: text/plain;   charset="iso-8859-1"

Hello,

is it possible to change the reply to a reply all?,
because we have the following problem:

Otrs behaviour if I click on empty answer.
TO = FROM
CC = CC - MYADDRESS

We need this behaviour:
TO = FROM
CC = TO + CC - MYADDRESS

Is that possible? Because we get often emails with more persons on the "TO" 
line, and when we
answer on this, only one person got the message.

With kind regards
Sebastian Hofmann

--

Message: 4
Date: Thu, 27 Jul 2006 03:46:27 -0600
From: "Prafulla Kumar H.S." <[EMAIL PROTECTED]>
Subject: [otrs] Default Text in Ticket Submission Window
To: 
Message-ID: <[EMAIL PROTECTED]>
Content-Type: text/plain; charset=US-ASCII

Hi,

I want to put some text which will appear in the window when a customer
wants to submit a ticket.  Is it possible?




Regards,
Prafulla Kumar
 


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End of otrs Digest, Vol 36, Issue 41

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[otrs] Languaje (spanish) problem II

[Carlos A. Cardona Gomez]

Hello!

 

Last time i
wrote: 

 

>   I am using
ORTS in spanish, but i still get the english “sentence Sent

>   new
password to: [EMAIL PROTECTED]”  when i request for a new

>   password
in the login page.  I tried to translate this sentence in the

>  
/otrs/Kernel/Language/es.pl  file but i didn't find it.  ¿Can anyone

>   tell me
how can i translate it?

 

The answer you
gave was for the content and subject of the email responding the new password
(it helped anyway), but what I need is to change the message that comes up in
the login page, the sentence in red color over the username fieldtext that says
"Sent new password to: [EMAIL PROTECTED]",
when i request for a new password in the login page.

 

There is another
thing: i tried to change (translate) the text of the status on a ticket from admin.->status,
but then when a client Create a new ticket an error comes up.

At the bottom of
the admin->status page appears this message:

 

"Attention:
Take care that you also updated the default states in you Kernel/Config.pm!

See also: http://doc.otrs.org/cvs/en/html/state.html",

but such page
doesn't exist, and I dont know what should i do in the Kernel/Config.pm file to
make the changes of the ticket's status work.

 

Thanks!

 

 



 



Carlos Andrés Cardona

Analista de Informática

Centro de Tecnologías de Información y
Comunicación

 

Universidad Pontificia Bolivariana

Circular 1 No 70-01 Bloque 9

Medellín COLOMBIA

Tel:  +57 4 415 9006

Fax: +57 4 230 6164

[EMAIL PROTECTED]

--  www.upb.edu.co  --

UPB 70 años de Transformación Social y
Humana

 






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[otrs] RE: otrs Digest, Vol 34, Issue 42 Languaje (spanish) problem (Christian Schoepplein)

[Carlos A. Cardona Gomez]

Hello!

Last time i wrote: 

>   I am using ORTS in spanish, but i still get the english sentence Sent
>   new password to: [EMAIL PROTECTED]  when i request for a new
>   password in the login page.  I tried to translate this sentence in the
>   /otrs/Kernel/Language/es.pl  file but i didn't find it.  ¿Can anyone
>   tell me how can i translate it?

The answer you gave was for the content and subject of the email giving de new 
password (it helped anyway), but what I need is to change the message that 
comes up in the login page, the sentence in red color over the username 
fieldtext that says " Sent new password to: [EMAIL PROTECTED]".

There is another thing: i'm trying to change the text of the status on a 
ticket, but then when a client Create a new ticket an error comes up.
At the bottom of the admin->status page there is this message:

"Attention: Take care that you also updated the default states in you 
Kernel/Config.pm!
See also: http://doc.otrs.org/cvs/en/html/state.html";, 
but such page doesn't exist, and I dont know what should i do in the 
Kernel/Config.pm file to make the changes of the ticket's status work.

Thanks!

 
Carlos Andrés Cardona
Analista de Informática
Centro de Tecnologías de Información y Comunicación
 
Universidad Pontificia Bolivariana
Circular 1 No 70-01 Bloque 9
Medellín COLOMBIA
Tel:  +57 4 415 9006
Fax: +57 4 230 6164
[EMAIL PROTECTED]
--  www.upb.edu.co  --
UPB 70 años de Transformación Social y Humana
-Mensaje original-
De: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] En nombre de [EMAIL PROTECTED]
Enviado el: Miércoles, 24 de Mayo de 2006 02:10 a.m.
Para: otrs@otrs.org
Asunto: otrs Digest, Vol 34, Issue 42

Send otrs mailing list submissions to
otrs@otrs.org

To subscribe or unsubscribe via the World Wide Web, visit
http://lists.otrs.org/cgi-bin/listinfo/otrs
or, via email, send a message with subject or body 'help' to
[EMAIL PROTECTED]

You can reach the person managing the list at
[EMAIL PROTECTED]

When replying, please edit your Subject line so it is more specific
than "Re: Contents of otrs digest..."


Today's Topics:

   1. Re:  TimeWorkingHours not working? I am including my config
  (Christian Schoepplein)
   2. Re:  Languaje (spanish) problem (Christian Schoepplein)
   3.  TimeWorking-bug (Alexander Scholler)
   4.  "AgentEmail rejected" problems (Christoph Lindemann)
   5. Re:  "AgentEmail rejected" problems (Alexander Scholler)
   6.  2 questions (Abdelrahman)
   7.  time accounting otrs 2.0.4 (Johan Bijlsma)
   8.  login (Mamakwa M. Sefiri)


--

Message: 1
Date: Tue, 23 May 2006 14:58:38 +0200
From: Christian Schoepplein <[EMAIL PROTECTED]>
Subject: Re: [otrs] TimeWorkingHours not working? I am including my
config
To: "User questions and discussions about OTRS.org" 
Message-ID: <[EMAIL PROTECTED]>
Content-Type: text/plain; charset="us-ascii"

Hi Carinus,

On Tue, May 23, 2006 at 06:41:31AM +0200, [EMAIL PROTECTED] wrote:
>   Ok is it possible to do this then.  Can I set a working hours time and
>   then the call is only counted during that time.  

No, that isn't possible at the moment.

>   We have a very
>   ratings centric organisation and they want the performance stats based
>   on the time that a call is open.  I wonder if there is a way to modify
>   the TimeWorkingHours to also be used by the ticket as a an accounting
>   tool. So if the call is logged then the Age is only counted inside the
>   TimeWorkingHours specified.

We can implement this for you, if you want. Please write a message to

[EMAIL PROTECTED]

if you are interested in our support.

>   Carinus

Best regards,
Chritian

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Message: 2
Date: Tue, 23 May 2006 15:05:29 +0200
From: Christian Schoepplein <[EMAIL PROTECTED]>
Subject: Re: [otrs] Languaje (spanish) problem
To: "User questions and discussions about OTRS.org" 
Message-ID: <[EMAIL PROTECTED]>
Content-Type: text/plain; charset="iso-8859-1"

Ola Carlos,

On Mon, May 22, 2006 at 05:39:50PM -0500, Carlos A. Cardona Gomez wrote:
>   I am using ORTS in spanish, but i still get the english sentence Sent
>   new password to: [EMAIL PROTECTED]  when i request for a new
>   password in the l

[otrs] Languaje (spanish) problem

[Carlos A. Cardona Gomez]

Hello,

 

I am using ORTS in spanish, but i still get the english sentence
Sent new password to: [EMAIL PROTECTED]  when i request
for a new password in the login page.  I tried to translate this sentence in
the /otrs/Kernel/Language/es.pl  file but i didn’t find it.  ¿Can anyone
tell me how can i translate it?

 

Thanks,

 

Carlos Andrés Cardona

Analista de Informática

Centro de Tecnologías de Información y
Comunicación

 

Universidad Pontificia Bolivariana

Circular 1 No 70-01 Bloque 9

Medellín COLOMBIA

Tel:  +57 4 415 9006

Fax: +57 4 230 6164

[EMAIL PROTECTED]

--  www.upb.edu.co  --

UPB 70 años de Transformación Social y
Humana

 






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