Re: [otrs] Android app
On 10/08/2010 09:29 AM, Hiren Joshi wrote: Having just got OTRS on a number of iPhones and an iPad here, I feel a bit left out with my Android, it would be a useful app so +1 for an Android app. I too would be interested in that. If there is not work done on an Android app, we should start doing it then. =) Josh. -Original Message- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Jason B. Loven Sent: 08 October 2010 14:10 To: User questions and discussions about OTRS. Subject: [otrs] Android app Is there any work going on for an Android app for OTRS? Android is becoming wildly popular locally here and I expect most new users at our organization will be getting Android phones vs the Iphones going forward. I'm already seeing Iphones being replaced with Android phones on a regular basis. Thank you, Jason Loven Manager - Technical Services Computer Associates, Inc. 36 Thurber Blvd, Smithfield RI 02917 Phone: (401)232-2600, Fax: (401)232-7778 Email: jlo...@caisoft.com Web: http://www.caisoft.com/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] Source for Iphone Application
On Thu, Aug 12, 2010 at 9:52 AM, Martin Edenhofer mar...@otrs.org wrote: Hi Erling, I want to offer you support for the server site (do you have docu what you want to have?). I see, there are more people interested. Should we start a public project group?Who wants to join? I'm game! -Martin (OTRS.org founder) On Aug 12, 2010, at 10:21, Erling Lothe e...@adell.no wrote: Hey again, I have been working on an Android app the last two weeks. Currently it just reads tickets, you have the possibility to assign tickets and add them to your phones calendar. The problem is that most of the time I struggle on the server side to get data in and out of otrs. On the server side I have some PHP returning JSON to the phone. Therefor if I could get some documentation on how the JSON requests to and from the iphone-handler is it would really make my work easier. Since I already use JSON queries it would be easy to rewrite the few lines of code to use the iphone-handler instead. Vennlig hilsen - Best regards - Saludos Cordiales Erling Lothe IT Consultant Adell Group AS Phone: +47 52003565 / +47 91831658 Email: e...@adell.no -Original Message- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Jos Vos Sent: 11. august 2010 17:04 To: User questions and discussions about OTRS. Subject: Re: [otrs] Source for Iphone Application Hi, On Wed, Aug 11, 2010 at 04:27:03PM +0200, Michiel Beijen wrote: The iPhone app is not written in Perl, as that is not supported on the iPhone. The iPhone app sends JSON queries to the OTRS iPhone handle, which is server-side, and is written in Perl just as the rest of the OTRS platform. I'm not involved with the iPhone app, but I do know there is a reason that the iPhone source code is NOT AGPL licensed, and not publicly available. All our source code is AGPL licensed, and available, including the iPhone handle that should be installed server-side, except for the iPhone app. I'll see if I can get more explanation for you. What are the plans for an Android version? Android or (or otherwise will be soon) more popular in the open community than the closed iPhone. Thanks, -- -- Jos Vos j...@xos.nl -- X/OS Experts in Open Systems BV | Phone: +31 20 6938364 -- Amsterdam, The Netherlands | Fax: +31 20 6948204 - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] how to install io::sockket::SSL
On Mon, Dec 28, 2009 at 9:35 AM, Michael Mitchell mmitch...@6ave.com wrote: I ran a check modules and it’s telling me that io::socket::ssl its not installed for pop3 ssl connection how do I fix? I went to cpan.org website found the module but it looks like a zip file once I get the file how do I make it work? Do I install it in cpan any help would be great sort of new to this. Did you try to install it from within cpan (as in run cpan and then doing install io::socket::ssl)? Also, which OS/Distro are you using? Some of them made many cpan modules as packaged you can install using, say, yum or apt-get. Michael D Mitchell Sixth Avenue Electronics Help Desk / Tech 973-924-8669 Office - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] Changing the otrs queue look
I have a bit of a problem. People here that are going to use otrs do not like the way the ticket queues are shown: when you are working with a ticket, the thread associated to it is shown just as a list of subjects (they would like it to be a bit less terse). And when you select the list of tickets in the queue, it takes too much real state on the screen because it is showing the contents of every ticket as opposite to just a brief overview. The search engine's results would be more of what they wanted to see here. Or, as one mentioned something more rt-like. Can I change that? - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Email configuration issues with OTRS
rajaa Jlil wrote: Ok thx i will try that. A quick way to test is to setup, say, mozilla thunderbird to check mail in that account. Make sure you can see the emails you send to that account. Once it works, you just copy the username and other info you used to otrs. Best regards Cordialement -JLIL Rajaa- ESG-Casablanca tél : 0665 78 86 49 Date: Wed, 5 Aug 2009 16:44:20 +0200 From: mich...@beefreeit.nl To: otrs@otrs.org Subject: Re: [otrs] Email configuration issues with OTRS Well, it depends on the mail server you use. Usually, the username is the part before the @ sign in the mail, or the full mail address. The Hostname is usually something like mail.wincor-nixdorf.com http://mail.wincor-nixdorf.com/ - refer to your mail server administrator if you're not sure. Kind regards, -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl http://beefreeit.nl/ On Wed, Aug 5, 2009 at 16:25, rajaa Jlil rajaa_0...@hotmail.com mailto:rajaa_0...@hotmail.com wrote: Yes i already read for username : what should i write, the admin name or softawaresupport.ma http://softawaresupport.ma/ ? and for host : should i write softwaresupport...@wincor-nixdorf.com mailto:softwaresupport...@wincor-nixdorf.com ??? Thx for helpping me Cordialement -JLIL Rajaa- ESG-Casablanca tél : 0665 78 86 49 Date: Wed, 5 Aug 2009 16:11:23 +0200 From: mich...@beefreeit.nl mailto:mich...@beefreeit.nl To: otrs@otrs.org mailto:otrs@otrs.org Subject: Re: [otrs] Email configuration issues with OTRS Well, add a mailbox as per the manual: http://doc.otrs.org/2.4/en/html/x1512.html#email-receiving-pop3 Kind regards, -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl http://beefreeit.nl/ On Wed, Aug 5, 2009 at 16:03, rajaa Jlil rajaa_0...@hotmail.com mailto:rajaa_0...@hotmail.com wrote: hello Ok , i i choose to configure the IMPA mailboxes via adminPostMaster Mailboxes what should i do ??? Best regards Cordialement -JLIL Rajaa- ESG-Casablanca tél : 0665 78 86 49 Date: Wed, 5 Aug 2009 13:01:53 +0200 From: mich...@beefreeit.nl mailto:mich...@beefreeit.nl To: otrs@otrs.org mailto:otrs@otrs.org Subject: [otrs] Email configuration issues with OTRS Personally, I would always choose to just configure the IMAP mailboxes via Admin PostMaster Mailboxes. If you'd have set up the cron jobs as per the manual, you woulnd't have to alter those, and also you would not have to bother about fetchmail - OTRS will retrieve the messages directly from IMAP. If you would decide to use fetchmail however, the OTRS mailing list is probably not the best place to ask about configuring fetchmail. Try your favorite unix/linux forum for that. Best regards, -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl http://beefreeit.nl/ On Wed, Aug 5, 2009 at 11:33, rajaa Jlil rajaa_0...@hotmail.com mailto:rajaa_0...@hotmail.com wrote: Dear colleague Could you please help me to configure otrs, I have a trainee who works on it but she has difficulties on sending/receiving emails Mentioned below the procedure of configuring: She edited this file: /opt/otrs/.fetchmailrc And type this line: *Poll DEEXVS03 protocol IMAP user **wincor-nixdorf/softwaresupport.ma/softwaresupport...@wincor-nixdorf.com* mailto:wincor-nixdorf/softwaresupport.ma/softwaresupport...@wincor-nixdorf.com* **password YOURPASSWORD is otrs* After that, she activated the cronjob for fetchmail. /opt/otrs/var/cron and edited the file: fetchmail by adding this line: #fetch every 5 minutes emails via fetchmail */5 * * * * [ -x /usr/bin/fetchmail ] /usr/bin/fetchmail –a /dev/null So normally OTRS/fetchmail should fetch the emails every 5 minutes from the IMAP/Exchange postbox, but it doesn’t work. Maybe it’s possible to change somewhere in the source code? With kindest regards. Cordialement -JLIL Rajaa- ESG-Casablanca tél : 0665 78 86 49 Date: Fri, 19 Jun 2009 10:41:19
[otrs] A few confused questions
First of all, /etc/cron.d/otrs does not seem to be working. My test was to send an email to the account I setup otrs to retrieve email from. If I run PostMasterMailbox.pl manually, it will retrieve the email. But it is not being executed by cron. The only thing I did to the otrs cron file was to change the time between mail checks from 10 to 5 minutes. Right now it has a few test emails sitting on the queue but they are been cheerfully ignored. Any suggestions for why that is happening? Also, where does it store the info used to configure the mail accounts you setup using Preferences-PostMaster Mail Account (chapter 5.13 in the manual)? Would it be in the otrs database? How do you setup a queue to send back an email acknowledging it has received an email? I have associated an email to a queue but do not seem to figure out how to make it send that initial Hey, we got your email request and now will think about it message. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] A few confused questions
Leonardo Certuche wrote: Hi Mauricio, What user is the cronjob associated with? I once have that same issue and moving the cronjobs to the root user solved it. It seems /etc/cron.d/otrs is a link to /etc/otrs/cron, which is owned by root:root. As a test, I created a cronjob file called ping, # ls -lh /etc/cron.d/ping -rw-r--r-- 1 root root 43 2009-08-04 13:24 /etc/cron.d/ping # cat /etc/cron.d/ping */05 * * * * raub echo ping /tmp/pong # ls -l /tmp/pong -rw-r--r-- 1 raub raub 10 2009-08-04 13:30 /tmp/pong # cat /tmp/pong ping ping ping # And it seems to have no problems running on the same machine. So, I guess there may be something funky in /etc/cron.d/otrs. FYI, the line to run PostMasterMailbox.pl in that file was modified from */10 * * * * $HOME/bin/PostMasterMailbox.pl /dev/null to */05 * * * * $HOME/bin/PostMasterMailbox.pl /tmp/otrs so it would hopefully run every 5 minutes and write something in /tmp/otrs. That is the only change I have made to /etc/otrs/cron from the version that was installed by ubuntu. So far that file is still empty and mail still sits on the inbox. The postmaster info is stored in the mail_account table of the database Cool. Thanks. About notifying customers on ticket creation, try /otrs/index.pl?Action=AdminAutoResponse using the autoreply type, you can even send the ticket number to the client so he can keep track of it. Greetings, Leonardo Certuche 301 284 6250 460 0727 ext 5559 leonardo.certu...@itcon-ltda.com mailto:leonardo.certu...@itcon-ltda.com www.itcon-ltda.com http://www.itcon-ltda.com Cra 31 # 54-10 TECNOSOFT Medellín, Colombia On Tue, Aug 4, 2009 at 12:14 PM, Mauricio Tavares raubvo...@gmail.com mailto:raubvo...@gmail.com wrote: First of all, /etc/cron.d/otrs does not seem to be working. My test was to send an email to the account I setup otrs to retrieve email from. If I run PostMasterMailbox.pl manually, it will retrieve the email. But it is not being executed by cron. The only thing I did to the otrs cron file was to change the time between mail checks from 10 to 5 minutes. Right now it has a few test emails sitting on the queue but they are been cheerfully ignored. Any suggestions for why that is happening? Also, where does it store the info used to configure the mail accounts you setup using Preferences-PostMaster Mail Account (chapter 5.13 in the manual)? Would it be in the otrs database? How do you setup a queue to send back an email acknowledging it has received an email? I have associated an email to a queue but do not seem to figure out how to make it send that initial Hey, we got your email request and now will think about it message. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] A few confused questions
Leonardo Certuche wrote: Hi again, I have the following line successufully working on my OTRS BOX: I too spent some time playing with a test case here. */5 * * * * perl /opt/otrs/bin/PostMasterMailbox.pl /dev/null 21 At first sight: * I use 5, not 05 I do not think that matters; I used 05 in my working version. * I first call the binary used to run the script (perl) That is a different approach than what I ended up doing. I told it to */05 * * * * otrs $HOME/bin/PostMasterMailbox.pl /dev/null 21 which meant run $HOME/bin/PostMasterMailbox.pl as user otrs, where $HOME is the home directory path for user otrs. I felt like I would want to make sure to run as user otrs to limit potential issues. That said, it seems to be happy now. =) * I'm not using $HOME variable, it could be unset, absolut paths rarely fail ;) You have a point there. If it gets cute I will drop $HOME in a heartbeat. ;) Hope it helps, It did indeed. Thanks! Leonardo Certuche On Tue, Aug 4, 2009 at 1:14 PM, Mauricio Tavares raubvo...@gmail.com mailto:raubvo...@gmail.com wrote: Leonardo Certuche wrote: Hi Mauricio, What user is the cronjob associated with? I once have that same issue and moving the cronjobs to the root user solved it. It seems /etc/cron.d/otrs is a link to /etc/otrs/cron, which is owned by root:root. As a test, I created a cronjob file called ping, # ls -lh /etc/cron.d/ping -rw-r--r-- 1 root root 43 2009-08-04 13:24 /etc/cron.d/ping # cat /etc/cron.d/ping */05 * * * * raub echo ping /tmp/pong # ls -l /tmp/pong -rw-r--r-- 1 raub raub 10 2009-08-04 13:30 /tmp/pong # cat /tmp/pong ping ping ping # And it seems to have no problems running on the same machine. So, I guess there may be something funky in /etc/cron.d/otrs. FYI, the line to run PostMasterMailbox.pl in that file was modified from */10 * * * * $HOME/bin/PostMasterMailbox.pl /dev/null to */05 * * * * $HOME/bin/PostMasterMailbox.pl /tmp/otrs so it would hopefully run every 5 minutes and write something in /tmp/otrs. That is the only change I have made to /etc/otrs/cron from the version that was installed by ubuntu. So far that file is still empty and mail still sits on the inbox. The postmaster info is stored in the mail_account table of the database Cool. Thanks. About notifying customers on ticket creation, try /otrs/index.pl?Action=AdminAutoResponse using the autoreply type, you can even send the ticket number to the client so he can keep track of it. Greetings, Leonardo Certuche 301 284 6250 460 0727 ext 5559 leonardo.certu...@itcon-ltda.com mailto:leonardo.certu...@itcon-ltda.com mailto:leonardo.certu...@itcon-ltda.com mailto:leonardo.certu...@itcon-ltda.com www.itcon-ltda.com http://www.itcon-ltda.com http://www.itcon-ltda.com Cra 31 # 54-10 TECNOSOFT Medellín, Colombia On Tue, Aug 4, 2009 at 12:14 PM, Mauricio Tavares raubvo...@gmail.com mailto:raubvo...@gmail.com mailto:raubvo...@gmail.com mailto:raubvo...@gmail.com wrote: First of all, /etc/cron.d/otrs does not seem to be working. My test was to send an email to the account I setup otrs to retrieve email from. If I run PostMasterMailbox.pl manually, it will retrieve the email. But it is not being executed by cron. The only thing I did to the otrs cron file was to change the time between mail checks from 10 to 5 minutes. Right now it has a few test emails sitting on the queue but they are been cheerfully ignored. Any suggestions for why that is happening? Also, where does it store the info used to configure the mail accounts you setup using Preferences-PostMaster Mail Account (chapter 5.13 in the manual)? Would it be in the otrs database? How do you setup a queue to send back an email acknowledging it has received an email? I have associated an email to a queue but do not seem to figure out how to make it send that initial Hey, we got your email request and now will think about it message. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription
Re: [otrs] FAQ: receiving emails through IMAPS
Michiel Beijen wrote: Run perl otrs\bin\otrs.checkModules and see what perl modules you're missing for IMAPS. Then install those... Incidentally, that was my own problem. Thanks for the info! Good luck! -- Michiel Beijen Software Consultant +31 6 457 42 418 Bee Free IT + http://beefreeit.nl On Jul 10, 2009 6:55 PM, Jon Accornero jgaccorn...@gmail.com mailto:jgaccorn...@gmail.com wrote: For some reason, I don't have an IMAPS option under the AdminMailAccount drop down. I'm running the windows version 2.4 beta. I also do not see this option on the linux version. Is there something that needs to be configured in order for you to be able to have the IMAPS show up as an option? Thanks! - jon *From:* otrs-boun...@otrs.org mailto:otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org mailto:otrs-boun...@otrs.org] *On Behalf Of *Leonardo Certuche *Sent:* Friday, July 10, 2009 12:43 PM *To:* User questions and discussions about OTRS. *Subject:* Re: [otrs] FAQ: receiving emails through IMAPS Hi Mauricio, Under Admin-PostMaster Mail Account (/index.pl?Action=AdminMailAccount) you can choos... - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] AuthModule::LDAP and certs
I would like to be able to authenticate agents against our LDAP server. In example 11-7, we see a nice setup to pull agents info (username and password at the very least, I assume), but we have it setup to do ldap with tls and certificates. Is there an option in AuthModule::LDAP that allows me to provide the cacert? - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] FAQ: receiving emails through IMAPS
Quick interface question: in the postmaster mail account page (Admin-PostMaster Mail Account), how do you setup an email to receive messages through imaps? From the documentation, I believe it can be done using procmail/formail, but I was wondering if it can be done right from the otrs web interface. I guess what confuses me is that under [Mail Account Management], I can only add a POP3 account. And then, under [Note] there is a form-looking thingie that seems to do what I want but I do not see how can I make anything I enter there be committed/assigned to the user. Am I being clear as stirred mud as usual? - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] tls
I am putting OTRS in the web server checking the mail server using imap (or pop if it has to) with TLS (that is a must). Can I do it from within the program? Last time I tried in OTRS (2005!) I had to use procmail or something like that to fetch the mail. Also, to send mail it will also need to do some SASL auth inside TLS. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] A few questions on otrs' capabilities.
I want to install a trouble ticket manager program here but have a few questions I would appreciate some feedback: o Is there a way for the customer to keep track of a ticket through email? o Does otrs have to be on the same machine as the mail server that handles its messages or, say, it can check and download them like a normal user would? If so, what would happen if the link is severed? o If a help desk person wants to reply to customer, must she use the web interface to send a reply or can she user her normal mail client and her reply will (through cc: or whatever) be added to the ticket? - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] otrs and imap
Has anyone successfully used otrs with imap? If so, how did you do it? ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
[otrs] FAQ: Using PostMaster.pl with fetchmail
Instead of using pop3, I would like to use imap-ssl to retrieve trouble ticket emails to be handled by otrs. According to the documentation, the best way to do that is to use fetchmail and then parse it to PostMaster.pl? How to do that? I tried to do something like (test .fetchmailrc in /tmp) fetchmail -a -f /tmp/.fetchmailrc | /path/to/PostMaster.pl but what I got was the /var/spool/mail/otrs mailbox (which is where fetchmail is told to save the emails it gets. BTW, the fetchmail side of the business seems to work fine) was read in as if it was one single long email (as opposite to each email be read as a separate email). What am I doing wrong? ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
