Re: [otrs] Priority, Impact and Criticality

2012-01-09 Thread Wagner 
In otrs 3.0.9 i believe in Core::Ticket there was a item that disabled
these fields, but I think it was removed, I will disable then in the dtl
files.

Thanks

2012/1/6 Kevin Josue Zambrano Chavez kevin.josue.zambrano.cha...@gmail.com

 You can use SysAdmin GUI in admin area/module. You have to search for
 Agent or Customer criteria to disable/enable components on each User agent
 or Customer page/modules.
 El 06/01/2012 14:34, Wagner wagner...@gmail.com escribió:

  Hello,

 is there a way to disable the fields Priority, Impact and Criticality?

 I thought I had seen it in the Sysconfig, but didn't find.

 Thanks

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[otrs] Priority, Impact and Criticality

2012-01-06 Thread Wagner 
Hello,

is there a way to disable the fields Priority, Impact and Criticality?

I thought I had seen it in the Sysconfig, but didn't find.

Thanks
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Re: [otrs] Priority, Impact and Criticality

2012-01-06 Thread Leonardo Certuche 
Hello,

Whenever a customer asks to disable them, I just go and comment the lines
on the DTLs where they are called. Since they're not mandatory, commenting
the lines is usually enough.

Leonardo Certuche
www.itconsultores.com.co
Medellín, Colombia



On 6 January 2012 14:03, Wagner wagner...@gmail.com wrote:

 Hello,

 is there a way to disable the fields Priority, Impact and Criticality?

 I thought I had seen it in the Sysconfig, but didn't find.

 Thanks

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 OTRS mailing list: otrs - Webpage: http://otrs.org/
 Archive: http://lists.otrs.org/pipermail/otrs
 To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

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Re: [otrs] Priority, Impact and Criticality

2012-01-06 Thread Kevin Josue Zambrano Chavez 
You can use SysAdmin GUI in admin area/module. You have to search for Agent
or Customer criteria to disable/enable components on each User agent or
Customer page/modules.
El 06/01/2012 14:34, Wagner wagner...@gmail.com escribió:

 Hello,

 is there a way to disable the fields Priority, Impact and Criticality?

 I thought I had seen it in the Sysconfig, but didn't find.

 Thanks

 -
 OTRS mailing list: otrs - Webpage: http://otrs.org/
 Archive: http://lists.otrs.org/pipermail/otrs
 To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

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