Re: [otrs] Calendar assigned to Queue not working
Hi Derek, The time zone in the calendar does not change the create time for tickets; create time for tickets would always be local time of the user. If I create a ticket at 7 AM, this will always be 7 AM no matter the time zone attached to the calendar of the queue. I hope this makes sense. If you enable TimeZoneUser in the configuration (and TimeZoneAutoOffset as well) users see the tickets in their local time. Which means that if you'd create a ticket at 9AM CET, and someone in the UK is looking at the ticket, they see a create time of 8AM UK time; which is what you'd expect. The time zone offset in the calendar is really used for calculating any escalations, it is used for calculating your actual business hours. -- Mike On Mon, Jul 9, 2012 at 5:54 PM, Derek Kiely dki...@kemptechnologies.com wrote: Hi All, I set up Core::Time::Calendar2 to have a TimeZone::Calendar2 of +5. I have then assigned this calendar to one of my queues, when I create a ticket in the queue it still shows the create time as the local time rather than the +5 hours time. Any ideas on how to fix this? Is this possible? I am using version 3.1.7 (upgraded recently from 2.4.4 via 3.0.1) Derek Kiely - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] Calendar assigned to Queue not working
Hi Mike, I understand it now, it was very helpful, this is what I was looking for. Thank you. Derek Kiely On 10 July 2012 08:19, Michiel Beijen michiel.bei...@gmail.com wrote: Hi Derek, The time zone in the calendar does not change the create time for tickets; create time for tickets would always be local time of the user. If I create a ticket at 7 AM, this will always be 7 AM no matter the time zone attached to the calendar of the queue. I hope this makes sense. If you enable TimeZoneUser in the configuration (and TimeZoneAutoOffset as well) users see the tickets in their local time. Which means that if you'd create a ticket at 9AM CET, and someone in the UK is looking at the ticket, they see a create time of 8AM UK time; which is what you'd expect. The time zone offset in the calendar is really used for calculating any escalations, it is used for calculating your actual business hours. -- Mike On Mon, Jul 9, 2012 at 5:54 PM, Derek Kiely dki...@kemptechnologies.com wrote: Hi All, I set up Core::Time::Calendar2 to have a TimeZone::Calendar2 of +5. I have then assigned this calendar to one of my queues, when I create a ticket in the queue it still shows the create time as the local time rather than the +5 hours time. Any ideas on how to fix this? Is this possible? I am using version 3.1.7 (upgraded recently from 2.4.4 via 3.0.1) Derek Kiely - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] Calendar assigned to Queue not working
Hi All, I set up Core::Time::Calendar2 to have a TimeZone::Calendar2 of +5. I have then assigned this calendar to one of my queues, when I create a ticket in the queue it still shows the create time as the local time rather than the +5 hours time. Any ideas on how to fix this? Is this possible? I am using version 3.1.7 (upgraded recently from 2.4.4 via 3.0.1) Derek Kiely - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] Calendar with half hours
Hi, I have the same problem. Is there a solution available? Thanks, Reto Am 18.08.11 05:39, schrieb Ugo Bellavance: Hi, Is there a way to configure the calendars so that the business hours are 8:30AM - 4:30PM? Thanks, Ugo - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] Calendar with half hours
Hi, Is there a way to configure the calendars so that the business hours are 8:30AM - 4:30PM? Thanks, Ugo - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs-de] OTRS Calendar
Hallo zusammen, ich habe von unseren Agenten erfahren, dass seit dem Update auf Calendar 1.9.5 (OTRS 2.4.7) eine EMail (mit ics Anhang) an den Agenten und das Ticketsystem geschrieben wird. Beispiel: Title: AMS Location: Start: 2011-03-11 11:00:00 End: 2011-03-11 15:00:00 Organizer: Hans Mustermann (xyz123) Type:public Participant: o Hans Mustermann (xyz123) - By: Hans Mustermann (xyz123) Leider finde ich keine Moeglichkeit das abzustellen. In der SysConfig gibt es kaum Optionen fuer Calendar. Und unter Benachrichtigungen habe ich auch nichts gefunden. Kann mir jemand helfen, ich wuerde die Benachrichtigungen gerne abschalten?! -- Mit freundlichen Gruessen Alexander Kiontke - Dipl. Inform. Alexander Kiontke Universität Siegen ZIMT - Zentrum für Informations- und Medientechnologie Hölderlinstraße 3 D - 57076 Siegen Mail: alexander.kion...@uni-siegen.de Phone: +49 271 740 3255 Fax: +49 271 740 2523 === Diese Mail wurde digital signiert. Zur Pruefung wird ein Zertifikat der Zertifizierungsstelle (CA) der Universitaet Siegen benoetigt. https://pki.pca.dfn.de/uni-siegen-ca/cgi- bin/pub/pki?cmd=getStaticPage;name=index;id=2RA_ID=0 === smime.p7s Description: S/MIME cryptographic signature - OTRS mailing list: otrs-de - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs-de To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs-de
Re: [otrs] Synchronize from my Outlook calendar to the OTRS calendar
Hi, I have no solution for your request, but my opinion for discussion. I think it would be better to use/implement already existing calendar/groupware systems like Horde or other. They already have sync options and the OTRS developement can concentrate on the OTRS issues. By the way with Outlook you have a basic problem with synchronising in Open Source environment. AFAIK you will need any iCal, WebDav function like ICAL4OL. regards Christoph p_ander...@hotmail.com schrieb: Hi. I would like to know if it's possible to sync appointments, mettings, etc. from my Outlook calendar into my OTRS calendar? Since then I don't need to manually enter my bookings both in my Outlook calendar and the OTRS calendar. Regards, Anders Lundh - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ -- Freundliche Grüße Christoph Ohliger *Hochschule** für angewandte Wissenschaften Fachhochschule Rosenheim University of Applied Sciences* Hochschulstr.1 D-83024 Rosenheim Christoph Ohliger Rechenzentrum christoph.ohli...@fh-rosenheim.de Tel: +49-8031/805-230 Fax: +49-8031/805-223 http://www.fh-rosenheim.de Raum S247 http://www.fh-rosenheim.de http://www.fh-rosenheim.de /Diese// Information ist ausschließlich für die adressierte Person bestimmt und könnte vertrauliches und/oder privilegiertes Material enthalten. Personen, für die diese Information nicht bestimmt ist, ist es nicht gestattet, diese erneut zu übertragen, zu verbreiten, anderweitig zu verwenden oder sich durch sie veranlasst zu sehen, Maßnahmen irgendeiner Art zu ergreifen.// /Sollten// Sie diese Nachricht irrtümlich erhalten haben, bitten wir Sie, sich mit dem Absender in Verbindung zu setzen und das Material von Ihrem Computer zu löschen. Vielen Dank! / / // /The information transmitted is intended only for the person to which it is addressed and may contain confidential and/or privileged material. Any retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons other than the intended recipient is prohibited. If you received this in error, please contact the sender and delete the material from any computer. Thank you/ smime.p7s Description: S/MIME Cryptographic Signature - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] Synchronize from my Outlook calendar to the OTRS calendar
Hi. I would like to know if it's possible to sync appointments, mettings, etc. from my Outlook calendar into my OTRS calendar? Since then I don't need to manually enter my bookings both in my Outlook calendar and the OTRS calendar. Regards, Anders Lundh - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] Calendar changes not sticking
Good afternoon, When I make a change to the Calendar working hours for Calendar 1 and hit apply the screen refreshes like it did something but the working hours are back to the original settings. Anyone have any suggestions? Thank you, Jason Loven Manager - Technical Services Computer Associates, Inc. 36 Thurber Blvd, Smithfield RI 02917 Phone: (401)232-2600, Fax: (401)232-7778 Email: jlo...@caisoft.commailto:jlo...@caisoft.com Web: http://www.caisoft.com/blocked::http://www.cainetserv.com/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Calendar changes not sticking
have you checked the admin log? what if the files that get written when you make the changes don't have the appropiate permissions? They're at /opt/otrs/Kernel/Config/ Leonardo Certuche www.itconsultores.com.co On 27 May 2010 15:35, Jason B. Loven jlo...@caisoft.com wrote: Good afternoon, When I make a change to the Calendar working hours for Calendar 1 and hit apply the screen refreshes like it did something but the working hours are back to the original settings. Anyone have any suggestions? Thank you, Jason Loven Manager - Technical Services Computer Associates, Inc. 36 Thurber Blvd, Smithfield RI 02917 Phone: (401)232-2600, Fax: (401)232-7778 Email: jlo...@caisoft.com Web: http://www.caisoft.com/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Calendar changes not sticking
Hi, On 27.05.2010, at 14:08, Leonardo Certuche wrote: have you checked the admin log? what if the files that get written when you make the changes don't have the appropiate permissions? They're at /opt/otrs/Kernel/Config/ On 27 May 2010 15:35, Jason B. Loven jlo...@caisoft.com wrote: When I make a change to the Calendar working hours for Calendar 1 and hit apply the screen refreshes like it did something but the working hours are back to the original settings. Anyone have any suggestions? Are you the OTRS Administrator who installed this system? I guess the times are hard written in $OTRS_HOME/Kernel/Config.pm … which you can only modify on OS level. Freundliche Grüße / Kind regards Nils Leideck -- Nils Leideck Senior Consultant nils.leid...@leidex.net nils.leid...@otrs.com http://webint.cryptonode.de / a Fractal project - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] syncing google calendar to otrs calendar
Is there a way to sync the google calendar to the OTRS calendar? thanks for any info or pointers! kosta - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] Calendar State Color Customization
Hi All, I'd like to customize Calendar Events State to include some new items like 'training', 'demo', 'visit' additionally to the defaults 'meeting', 'public', 'private', ... I could create the new items by editing AgentCalendar.pm But I cannot find how to modify the background colors they are shown on the Calendar grid OTRS v2.3.2 Dario Santos - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] Calendar definition
Hello, I have updated calendar definitions from Core::Time::Calendar1 http://10.0.2.40/otrs/index.pl?Action=AdminSysConfigSubaction=EditSys ConfigSubGroup=Core::Time::Calendar1SysConfigGroup=Framework Where is Calendar information kept? I could not find in the database. I think it is written to a file. Which file is it? Regards, Aysel - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Calendar definition
Are you sure it is not in the tables calendar_event and calendar_event_involved ? gr, Frans From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Aysel Pamuk Sent: donderdag 16 april 2009 15:16 To: otrs@otrs.org Subject: [otrs] Calendar definition Hello, I have updated calendar definitions from Core::Time::Calendar1 http://10.0.2.40/otrs/index.pl?Action=AdminSysConfigSubaction=EditSys ConfigSubGroup=Core::Time::Calendar1SysConfigGroup=Framework Where is Calendar information kept? I could not find in the database. I think it is written to a file. Which file is it? Regards, Aysel - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Calendar definition
Sorry... did not read your question well. You ment the settings, not the values J ./Kernel/Config/Files/Calendar.xml perhaps? ConfigItem Name=Frontend::Module###AgentCalendar Required=0 Valid=1 Description Lang=enAll parameters for the Calendar object in the agent interface./Description Description Lang=deAlle Parameter des Calendar-Objekts im Agent-Interface./Description gr, Frans From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Aysel Pamuk Sent: donderdag 16 april 2009 15:16 To: otrs@otrs.org Subject: [otrs] Calendar definition Hello, I have updated calendar definitions from Core::Time::Calendar1 http://10.0.2.40/otrs/index.pl?Action=AdminSysConfigSubaction=EditSys ConfigSubGroup=Core::Time::Calendar1SysConfigGroup=Framework Where is Calendar information kept? I could not find in the database. I think it is written to a file. Which file is it? Regards, Aysel - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Calendar definition
I mean the values. There are 9 calendars in the system. ./Kernel/Config/Files/Calendar.structure of Calendar, but I need the values of Calendar1,2,3...9 . From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Frans Stekelenburg Sent: Thursday, April 16, 2009 4:50 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Calendar definition Sorry... did not read your question well. You ment the settings, not the values J ./Kernel/Config/Files/Calendar.xml perhaps? ConfigItem Name=Frontend::Module###AgentCalendar Required=0 Valid=1 Description Lang=enAll parameters for the Calendar object in the agent interface./Description Description Lang=deAlle Parameter des Calendar-Objekts im Agent-Interface./Description gr, Frans From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Aysel Pamuk Sent: donderdag 16 april 2009 15:16 To: otrs@otrs.org Subject: [otrs] Calendar definition Hello, I have updated calendar definitions from Core::Time::Calendar1 http://10.0.2.40/otrs/index.pl?Action=AdminSysConfigSubaction=EditSys ConfigSubGroup=Core::Time::Calendar1SysConfigGroup=Framework Where is Calendar information kept? I could not find in the database. I think it is written to a file. Which file is it? Regards, Aysel - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Calendar definition
Hmm...
./Kernel/Config/Files/Framework.xml perhaps.
Like this you find all files that mention (c)alendar:
cd /opt/otrs
find . -type f -exec grep 'alendar' {} \; -print -ls|more | egrep ^./
gr,
Frans
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
Aysel Pamuk
Sent: donderdag 16 april 2009 15:56
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Calendar definition
I mean the values.
There are 9 calendars in the system.
./Kernel/Config/Files/Calendar.structure of Calendar, but I need the
values of Calendar1,2,3...9 .
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
Frans Stekelenburg
Sent: Thursday, April 16, 2009 4:50 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Calendar definition
Sorry... did not read your question well. You ment the settings, not the
values J
./Kernel/Config/Files/Calendar.xml perhaps?
ConfigItem Name=Frontend::Module###AgentCalendar Required=0
Valid=1
Description Lang=enAll parameters for the Calendar object in
the agent interface./Description
Description Lang=deAlle Parameter des Calendar-Objekts im
Agent-Interface./Description
gr,
Frans
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
Aysel Pamuk
Sent: donderdag 16 april 2009 15:16
To: otrs@otrs.org
Subject: [otrs] Calendar definition
Hello,
I have updated calendar definitions from
Core::Time::Calendar1
http://10.0.2.40/otrs/index.pl?Action=AdminSysConfigSubaction=EditSys
ConfigSubGroup=Core::Time::Calendar1SysConfigGroup=Framework
Where is Calendar information kept? I could not find in the database. I
think it is written to a file. Which file is it?
Regards,
Aysel
-
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Re: [otrs] Calendar definition
/opt/otrs/Kernel/Config/Files/Framework.xml
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
Frans Stekelenburg
Sent: Thursday, April 16, 2009 5:20 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Calendar definition
Hmm...
./Kernel/Config/Files/Framework.xml perhaps.
Like this you find all files that mention (c)alendar:
cd /opt/otrs
find . -type f -exec grep 'alendar' {} \; -print -ls|more | egrep ^./
gr,
Frans
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
Aysel Pamuk
Sent: donderdag 16 april 2009 15:56
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Calendar definition
I mean the values.
There are 9 calendars in the system.
./Kernel/Config/Files/Calendar.structure of Calendar, but I need the
values of Calendar1,2,3...9 .
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
Frans Stekelenburg
Sent: Thursday, April 16, 2009 4:50 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Calendar definition
Sorry... did not read your question well. You ment the settings, not the
values J
./Kernel/Config/Files/Calendar.xml perhaps?
ConfigItem Name=Frontend::Module###AgentCalendar Required=0
Valid=1
Description Lang=enAll parameters for the Calendar object in
the agent interface./Description
Description Lang=deAlle Parameter des Calendar-Objekts im
Agent-Interface./Description
gr,
Frans
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
Aysel Pamuk
Sent: donderdag 16 april 2009 15:16
To: otrs@otrs.org
Subject: [otrs] Calendar definition
Hello,
I have updated calendar definitions from
Core::Time::Calendar1
http://10.0.2.40/otrs/index.pl?Action=AdminSysConfigSubaction=EditSys
ConfigSubGroup=Core::Time::Calendar1SysConfigGroup=Framework
Where is Calendar information kept? I could not find in the database. I
think it is written to a file. Which file is it?
Regards,
Aysel
-
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[otrs] Calendar: Change layout of events
Currently ORTS show events in the calendar are displayed as (agent) Title. I would rather the event was showen in the calendar as Title (agent) How would one accomplish this? Thanks Jeremy Adams PC Support Specialist I Cedar Valley College 972.860.8086 - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Calendar: Change layout of events
You have to change the lines 800 and 941 in
Kernel/Modules/AgentCalendar.pm to
$Event{Title} = $Event{Title} . ' ('.$Preffix.')';
- HTH Renée
Jeremy Adams schrieb:
Currently ORTS show events in the calendar are displayed as (agent) Title. I
would rather the event was showen in the calendar as Title (agent)
How would one accomplish this?
Thanks
Jeremy Adams
PC Support Specialist I
Cedar Valley College
972.860.8086
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Re: [otrs] Calendar: Change layout of events
Thanks s much. I knew it would be something as simple as that.
Jeremy Adams
PC Support Specialist I
Cedar Valley College
972.860.8086
Renee Bäcker mailinglis...@renee-baecker.de 03/26/09 12:00 PM
You have to change the lines 800 and 941 in
Kernel/Modules/AgentCalendar.pm to
$Event{Title} = $Event{Title} . ' ('.$Preffix.')';
- HTH Renée
Jeremy Adams schrieb:
Currently ORTS show events in the calendar are displayed as (agent)
Title. I would rather the event was showen in the calendar as Title
(agent)
How would one accomplish this?
Thanks
Jeremy Adams
PC Support Specialist I
Cedar Valley College
972.860.8086
-
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[otrs] Calendar Performance
I'm again revisiting an issue posted to this list around Oct 10, 2008. Unfortunately I have never been able to solve this issue. I used a stopwatch just now to time how long it takes to load the next page when I click on All Events in OTRS. It was 55 seconds. In my original posting I hadn't timed it with a stopwatch, I was reporting what the droids told me - apparently they exaggerated a bit. Regardless, the issue persists, and 55 seconds is far too long for as few events as our calendar contains. I am open to whatever suggestions anybody has regarding how to improve performance of the Calendar module! Thank you in advance :) CentOS 5.2, all updates applied OTRS 2.3.3 Apache 2.2.3-11.el5_2 Perl 5.8.8-15.el5_2.1 mod_perl 2.0.2-6.3 mysql-server 5.0.45-7.el5 httpd.conf: -- snip -- # load all otrs modules Perlrequire /opt/otrs/scripts/apache2-perl-startup.pl # Apache::Reload - Reload Perl Modules when Changed on Disk PerlModule Apache2::Reload PerlInitHandler Apache2::Reload PerlModule Apache2::RequestRec Location /otrs ErrorDocument 403 /otrs/customer.pl SetHandler perl-script PerlResponseHandler ModPerl::Registry -- snip -- output of top while attempting to load the calendar: top - 20:22:50 up 41 days, 14:39, 2 users, load average: 0.56, 0.29, 0.22 Tasks: 109 total, 2 running, 107 sleeping, 0 stopped, 0 zombie Cpu(s): 45.2%us, 5.3%sy, 0.0%ni, 49.3%id, 0.0%wa, 0.0%hi, 0.2%si, 0.0%st Mem: 4058316k total, 3817804k used, 240512k free, 172192k buffers Swap: 2097144k total, 100k used, 2097044k free, 2820300k cached PID USER PR NI VIRT RES SHR S %CPU %MEMTIME+ COMMAND 2793 apache25 0 95356 67m 6068 R 96 1.7 0:45.56 httpd Interestingly I had not noted the high CPU usage of HTTPD while loading this page in the past, but I repeated the test several times - httpd uses almost no CPU unless the calendar is loading, at which time it spikes one of the CPU cores to full load. ORIGINAL THREAD FOLLOWS Nils Breunese (Lemonbit) wrote: Nick Bright wrote: I'm using OTRS on a CentOS 5 server, with mod_perl enabled. Overall OTRS got MUCH faster when I enabled the mod_perl configuration, but the calendar is still excruciatingly slow. That is to say, when you click on the Calendar icon it takes three to five minutes to pull up any given view of the Calendar. Is there any way to improve the performance of this application? We don't use the Calendar, but 3-5 *minutes* doesn't sound like normal performance (even when not using mod_perl). Have you checked things like logs, system load, memory usage, etc.? Thanks for your response Nils. The server itself is performing well. CPU load is normal, memory load was normal, even before I upgraded the box to 4GB RAM (from 512MB). Disk I/O doesn't seem unusually high, and top doesn't show the system spending a lot of time in wait state: Tasks: 104 total, 1 running, 102 sleeping, 0 stopped, 1 zombie Cpu(s): 0.2%us, 0.5%sy, 0.0%ni, 99.3%id, 0.0%wa, 0.0%hi, 0.0%si, 0.0%st Mem: 4058316k total, 3791304k used, 267012k free, 180420k buffers Swap: 2097144k total, 100k used, 2097044k free, 3058580k cached Even before switching the rest of OTRS to mod_perl, the calendar was slower than everything else. mod_perl made a *huge* difference in the rest of OTRS though. I'd have to subjectively say something like a 5x performance improvement. I tried putting the Calendar modules in to the mod_perl startup scripts but I don't think I was doing it right. I got lots of errors where apache wouldn't start, and when it would start it made no difference at all in performance. Nils Breunese. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Calendar configuration for the queue
Thank you, Anton. So the calendar doesn't mean too much. We have to use genaricagent to do the escalation. David Date: Wed, 26 Nov 2008 23:14:01 +0300From: [EMAIL PROTECTED]: [EMAIL PROTECTED]: Re: [otrs] Calendar configuration for the queueHello, David.Actually the calendar you assign to a queue is the one you advertise to your customer. Your support organization as a whole works 24x7 if I could understand you correctly. It means you need 1 calendar - essentially 24h working time. The calendar defines the hours to be counted in terms of SLA and ticket escalation timers for the queue.Regards,Anton. 2008/11/26 David Eco [EMAIL PROTECTED] Hi, I am setting up OTRS for our support team. There is calendar in the queue but I'm not able to get it work. I have 2 teams work in day shift and night shift but I want 2 teams can view/modify any tickets come from customers. Do I need to create 2 queues for them by using different calendar? How to attach different team member(or group?) to its queue? Thank you and look forward to hearing your input. David Messenger wants to send you on a trip. Enter today.___OTRS mailing list: otrs - Webpage: http://otrs.org/Archive: http://lists.otrs.org/pipermail/otrsTo unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs _ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] Calendar configuration for the queue
Hi, I am setting up OTRS for our support team. There is calendar in the queue but I'm not able to get it work. I have 2 teams work in day shift and night shift but I want 2 teams can view/modify any tickets come from customers. Do I need to create 2 queues for them by using different calendar? How to attach different team member(or group?) to its queue? Thank you and look forward to hearing your input. David _ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] calendar / working hours definition
hi, is there a way to define the working hours for the calendars to be more precise? we need to have the possibility to set the working hours at least on a quarter hour base... better would be if it were on a minute base. is something like that possible? thanks a lot for your help. regards, patrick. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] Calendar
I can´t see calendar on applicattion install menú. Otrs is installed with apt on debian Etch. Anyone as solved the same problem? ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
[otrs] Calendar in Ticket queue
Hello, I have created a queue SEVERITY-3 with Calendar 1 1 (8:00-17:00 x 5). Calendar 1 is configured as 8:00-17:00 for weekdays. Escalation solution time for that queue is 14400 mins (10 days). While creating an e-mail ticket, Due Date is given as TOMORROW, my escalaiton solution time constraint is not taken into consideration. How can I make DUE DATE calculated to 10 days later. Thanks in advance, Aysel ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
[otrs] Calendar for otrs 2.0
Hi, Is there available a calendar version compatible with otrs 2.0? Versions 1.5.1 and 1.7.1 from ftp seams to be incompatible. Thanks in advance, Mircea ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
[otrs] Calendar for OTRS 2.1.1
Hi guys, Is there a calendar opm package available for OTRS 2.1.1 ? I have not had any luck finding one, every package I have found has been for the incorrect framework, and given me Error: Sorry, can't install package, because package is not for your Framework!! The online repository only shows me the FAQ package, which I already have installed. Thanks in advance! Patric ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
[otrs] Calendar
Is it possible to give Customers permission to the calendar, I have it installed thon the system? Please advise ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] Calendar in otrs
Hi Kako, Carlos Luis Sánchez Bocanegra wrote: Hi list, I'd installed stable edition of otrs, but the calendar option don't appear in the application, are there any pluging or similar for activate In OTRS version 2.0, the calendar application is a separate package. You can install it via the package manager, (admin - package manager). Regards, Henning -- Henning Oschwald ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 1862 769 http://www.otrs.com/ :: Communication with success! pgpmcXVM6LKZ9.pgp Description: PGP signature ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] Calendar in otrs
Its a plugin or "package" added via the package manager. - Original Message - From: Carlos Luis Sánchez Bocanegra To: otrs@otrs.org Sent: Thursday, May 04, 2006 12:04 AM Subject: [otrs] Calendar in otrs Hi list, I'd installed stable edition of otrs, but the calendar option don't appear in the application, are there any pluging or similar for activate thx for your attemption.I use Otrs version 1.3.2 and 2.0Kako. ___OTRS mailing list: otrs - Webpage: http://otrs.org/Archive: http://lists.otrs.org/pipermail/otrsTo unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrsSupport oder Consulting f|r Ihr OTRS System?= http://www.otrs.de/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] Calendar in otrs
2006/5/4, Henning Oschwald [EMAIL PROTECTED]: Hi Kako,Carlos Luis Sánchez Bocanegra wrote: Hi list, I'd installed stable edition of otrs, but the calendar option don't appear in the application, are there any pluging or similar for activate Thx. In OTRS version 2.0, the calendar application is a separate package. Youcan install it via the package manager, (admin - package manager). ok, the problem in this moment es oriented than en this module send me an error like this. ERROR: Need write permission in OTRS home Try: $OTRS_HOME/bin/SetPermissions.sh !!! I saw in Internet an then discover this thread http://lists.otrs.org/pipermail/otrs/2005-September/008953.html Thx for the informationRegards,Henning--Henning Oschwald((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 1862 769http://www.otrs.com/ :: Communication with success!___OTRS mailing list: otrs - Webpage: http://otrs.org/Archive: http://lists.otrs.org/pipermail/otrsTo unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrsSupport oder Consulting für Ihr OTRS System?= http://www.otrs.de/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
[otrs] Calendar in otrs
Hi list, I'd installed stable edition of otrs, but the calendar option don't appear in the application, are there any pluging or similar for activate thx for your attemption. I use Otrs version 1.3.2 and 2.0 Kako. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
[otrs] Calendar Installation Problem
I'd really like to use the calendar module but if I try to install it through the Pakage Manager I get ERROR: Need write permission in OTRS home Try: $OTRS_HOME/bin/SetPermissions.sh !!! I did run SetPermission and it ran without error but I still get the above. I tried using opm.pl but I'm not sure of the options. This is OTRS 2.0 from apt-get install on Debian Stable Sarge with Apache 1.3.33. Everything else in OTRS works great. Thanks, Mike ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f�r Ihr OTRS System? = http://www.otrs.de/
[otrs] Calendar problem
Hello, is there a way to configure Calendar for the Customer users to (only) show them the actions added by standard users? Do I have to set up AgentCalendar for Customers users? Thanks in advance, David Kreuz ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] calendar ticket linking
Hello Mark, few weeks ago I had the same comment/idea because it will be just great to link a ticket (or more) to one Calendar Event. here is the answer: snip In OTRS 2.0 we moved to see tickets and faqs as objects. So we also plan to have event objects (but currentlly we don't have event objects). And with the OTRS framework comes a basic feature to link objects. So if we moved the events to objects it is not problem to link also events to tickets or faqs. snap It seams that maybe the next version will bring this feature to us. Any way for the moment you can use the pending state function of OTRS which allows you to set a note and a time to do something with the ticket. Not to mention that you also have the e-mail notification. Cheers, Daniel - Monday, September 26, 2005, 5:03:26 PM, you wrote: Mark We use OTRS for scheduling our technicians, among other things. Mark How about some way to link appointments to tickets? Mark i.e. a "schedule this" button in the ticket zoom options, which would bring Mark up the calendar application and allow the technician to enter any required Mark notes (such as directions/etc), but that links the appointment to the Mark ticket. Mark Then a note (system note) could be inserted into the ticket history to the Mark effect of "Scheduled by TECHNICIAN on DATE @ TIME" Mark While OTRS is a great program and we swear by it, better integration of the Mark calendar and email functions would be more than just a little useful. While Mark I am not a programmer, I would be willing to help someone working on such a Mark project. Mark [I have also suggested the idea of integrating the webmail client such that Mark an incoming email can be "turned into" a ticket request, as have a few Mark others]. Mark -- Mark Mark J. Nernberg Mark Director of Technology Mark (412)478-6262 Markhttp://www.downtownhelpdesk.com/ Mark Customer Support:[EMAIL PROTECTED] Mark Have you tried our on-demand remote support services? Mark Downtown Help Desk and 1-Fast Computer Service, providing quality technology Mark solutions to the small business since 2003. Mark ___ Mark OTRS mailing list: otrs - Webpage:http://otrs.org/ Mark Archive:http://lists.otrs.org/pipermail/otrs Mark To unsubscribe:http://lists.otrs.org/cgi-bin/listinfo/otrs Mark Support oder Consulting fr Ihr OTRS System? =http://www.otrs.de/ -- This message was scanned for spam and viruses by BitDefender. For more information please visit http://www.bitdefender.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
[otrs] calendar ticket linking
We use OTRS for scheduling our technicians, among other things. How about some way to link appointments to tickets? i.e. a schedule this button in the ticket zoom options, which would bring up the calendar application and allow the technician to enter any required notes (such as directions/etc), but that links the appointment to the ticket. Then a note (system note) could be inserted into the ticket history to the effect of Scheduled by TECHNICIAN on DATE @ TIME While OTRS is a great program and we swear by it, better integration of the calendar and email functions would be more than just a little useful. While I am not a programmer, I would be willing to help someone working on such a project. [I have also suggested the idea of integrating the webmail client such that an incoming email can be turned into a ticket request, as have a few others]. -- Mark J. Nernberg Director of Technology (412)478-6262 http://www.downtownhelpdesk.com/ Customer Support: [EMAIL PROTECTED] Have you tried our on-demand remote support services? Downtown Help Desk and 1-Fast Computer Service, providing quality technology solutions to the small business since 2003. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
[otrs] Calendar and time selector gone......
On the Pending Notes page. It was rather handy. I would like it back. I just did a fresh, clean install of OTRS on Fedora 3 with all the latest updates. My browser is Firefox. Thanks. Art Powell Diamond IT Services 1-512-517-6472 [EMAIL PROTECTED] For support email [EMAIL PROTECTED] ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
[otrs] calendar display time increments -- adjustable?
How can I change the calendar display to show time increments of 15 or 30 minutes instead of hourly? Also, is it possible to change the calendar event-creation dialogue to offer times in 15-minute increments instead of 1- minute increments? Lastly, in the calendar display, if I schedule an event from 3PM - 4PM, and another from 4PM - 5PM, the display shows overlap at 4PM. Would it be possible to change that so that if I schedule the 3PM event, it shows from 3PM (inclusive) to 4PM (exclusive) so that the event doesn't appear in the 4pm hour? -- Mark J. Nernberg Director of Technology (412)478-6262 http://www.downtownhelpdesk.com/ Customer Support: [EMAIL PROTECTED] Have you tried our on-demand remote support services? Downtown Help Desk and 1-Fast Computer Service, providing quality technology solutions to the small business since 2003. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
[otrs] Calendar is missing
Hi there, As far as I can see in the demo on OTRS site there is nice Calendar feature. In my new installation I can not see it. Any ideas ? Thanks, -- Daniel -- This message was scanned for spam and viruses by BitDefender. For more information please visit http://www.bitdefender.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] Calendar is missing
Daniel Balan wrote: Hi there, As far as I can see in the demo on OTRS site there is nice Calendar feature. In my new installation I can not see it. Any ideas ? Thanks, The calendar can be installed as an additional package. Go to the Package Manager menu as admin, and choose the Calendar package from the Online Repository. If you can't find it there, the package can be donwloaded from http://ftp.otrs.org/pub/otrs/misc/packages/ Best regards, Torgeir Vidnes ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
