[otrs] Help needed
Hi Can anybody let me know how to generate a report in OTRS ? My requirement is to generate a report of all the open tickets across all the queues. I clicked Stat module and I tried by creating a new report . After its done, it just shows me the template but I could not see any data in it. Though I select CSV or Print format, I could not see any data in it. Please help. Thanks Winter. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] Help needed in OTRS Notification
Hello, Winter. You can achive that by setting up 4 queues and setting the correct queue addresses for each of them. The email in From: is determined by the queue the ticket is in. How do you associate customers to domains? Do you have a particular field in the customer database? You can use GenericAgent to move tickets to the correct queue based on this information in the customer database and close the tickets there. Regards, Anton. 24.03.2010 21:41, Silver springs ?: Hello, I have a question in OTRS Notification Event. Basically I have setup a Notification Event to send an email response to the customer when ever a ticket is completed and closed by the system. My company has about 4 domains which are setup with OTRS. Essentially, when any customer's ticket in these 4 domains is closed, it should send a notification to the customer and specify that particular domain to which the customer is associated with. So, my question here is how do I embed domain name in the notification event text so that the customer receives a response to contact that particular domain to which he is associated with. Can anybody of you help me here . Your help is greatly appreciated. Thanks Winter - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] Help needed in OTRS Notification
Hello, I have a question in OTRS Notification Event. Basically I have setup a Notification Event to send an email response to the customer when ever a ticket is completed and closed by the system. My company has about 4 domains which are setup with OTRS. Essentially, when any customer's ticket in these 4 domains is closed, it should send a notification to the customer and specify that particular domain to which the customer is associated with. So, my question here is how do I embed domain name in the notification event text so that the customer receives a response to contact that particular domain to which he is associated with. Can anybody of you help me here . Your help is greatly appreciated. Thanks Winter - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Help Needed regarding Technology Stack of OTRS
Hello Arpit, No personal experience, but I believe it is a working combination. Met vriendelijke groet, Niels L.M. van Adrichem ITCall - Your Partner in Telecom and Contact Center Services! [cid:image001.jpg@01CA7340.A8EB1400] Tel: +31 (0) 10 707 38 98 Mob: +31 (0) 6 234 95 069 Fax: +31 (0) 10 519 08 70 E-mail: nvanadric...@itcall.nlmailto:nvanadric...@itcall.nl Rodenrijseweg 70 2651 BV BERKEL RODENRIJS From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Arpit2 G Sent: woensdag 2 december 2009 11:05 To: otrs@otrs.org Subject: [otrs] Help Needed regarding Technology Stack of OTRS Hello Everyone, I am planing to implement OTRS. I have following technology stacks: OS: Windows Database: MS SQL Directory: Active directory Please suggest me whether this selection is ok and if anybody has experience of using this stack plz share with me, How was the performance? and plz if u could tell me what is best choice. Thanks Regards Arpit Gupta ESM Sub Focus Area, TEG Open Source Platform Tata Consultancy Services Ph:- +91-22-67782544 Mailto: arpit...@tcs.com Website: http://www.tcs.comhttp://www.tcs.com/ Experience certainty.IT Services Business Solutions Outsourcing =-=-= Notice: The information contained in this e-mail message and/or attachments to it may contain confidential or privileged information. If you are not the intended recipient, any dissemination, use, review, distribution, printing or copying of the information contained in this e-mail message and/or attachments to it are strictly prohibited. If you have received this communication in error, please notify us by reply e-mail or telephone and immediately and permanently delete the message and any attachments. Thank you inline: image001.jpg- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Help Needed regarding Technology Stack of OTRS
Hi Arpit, Nils, Actually this is quite a common configuration. There's one thing to keep in mind, though; since MySQL and Microsoft SQL Server are quite different types of databases, Microsoft is transactional and MySQL is not by default, performance on MySQL would be a magnitude of x faster than Microsoft SQL Server. But, in most setups, database performance is not the bottleneck. And if you have really experienced Microsoft SQL Server administrators in your shop (as well as enough of those expensive licenses) then I can understand the reason to choose Microsoft SQL Server over MySQL. ((enjoy)) - Michiel Beijen RD OTRS AG Norsk-Data-Str 1. 61352 Bad Homburg Germany T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I: http://www.otrs.com/ Business Location: Bad Homburg, Country Court: Bad Homburg, Commercial register: 10751, Tax ID: 003 240 97505 Chairman of the Board: Burchard Steinbild, Managing Board: André Mindermann (CEO), Martin Edenhofer CU@ CeBIT 2010 in Hannover (Germany) and get to know more about OTRS at booth no. C37, in hall 2 from March 2-6, 2010! http://bit.ly/7uyQf On Wed, Dec 2, 2009 at 11:14 AM, Niels van Adrichem nvanadric...@itcall.nl wrote: Hello Arpit, No personal experience, but I believe it is a working combination. Met vriendelijke groet, Niels L.M. van Adrichem ITCall - Your Partner in Telecom and Contact Center Services! Tel: +31 (0) 10 707 38 98 Mob: +31 (0) 6 234 95 069 Fax: +31 (0) 10 519 08 70 E-mail: nvanadric...@itcall.nl Rodenrijseweg 70 2651 BV BERKEL RODENRIJS From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Arpit2 G Sent: woensdag 2 december 2009 11:05 To: otrs@otrs.org Subject: [otrs] Help Needed regarding Technology Stack of OTRS Hello Everyone, I am planing to implement OTRS. I have following technology stacks: OS: Windows Database: MS SQL Directory: Active directory Please suggest me whether this selection is ok and if anybody has experience of using this stack plz share with me, How was the performance? and plz if u could tell me what is best choice. Thanks Regards Arpit Gupta ESM Sub Focus Area, TEG Open Source Platform Tata Consultancy Services Ph:- +91-22-67782544 Mailto: arpit...@tcs.com Website: http://www.tcs.com Experience certainty. IT Services Business Solutions Outsourcing =-=-= Notice: The information contained in this e-mail message and/or attachments to it may contain confidential or privileged information. If you are not the intended recipient, any dissemination, use, review, distribution, printing or copying of the information contained in this e-mail message and/or attachments to it are strictly prohibited. If you have received this communication in error, please notify us by reply e-mail or telephone and immediately and permanently delete the message and any attachments. Thank you - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Help Needed regarding Technology Stack of OTRS
I have two instances running in my environment - both on W2K3 , SQL 2005, and IIS 6 - we love it. -Original Message- From: otrs-boun...@otrs.org on behalf of Arpit2 G Sent: Wed 12/2/2009 4:05 AM To: otrs@otrs.org Cc: Subject: [otrs] Help Needed regarding Technology Stack of OTRS Hello Everyone, I am planing to implement OTRS. I have following technology stacks: OS: Windows Database: MS SQL Directory: Active directory Please suggest me whether this selection is ok and if anybody has experience of using this stack plz share with me, How was the performance? and plz if u could tell me what is best choice. Thanks Regards Arpit Gupta ESM Sub Focus Area, TEG Open Source Platform Tata Consultancy Services Ph:- +91-22-67782544 Mailto: arpit...@tcs.com Website: http://www.tcs.com http://www.tcs.com/ Experience certainty.IT Services Business Solutions Outsourcing =-=-= Notice: The information contained in this e-mail message and/or attachments to it may contain confidential or privileged information. If you are not the intended recipient, any dissemination, use, review, distribution, printing or copying of the information contained in this e-mail message and/or attachments to it are strictly prohibited. If you have received this communication in error, please notify us by reply e-mail or telephone and immediately and permanently delete the message and any attachments. Thank you winmail.dat- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] help needed
Hi all, I am newbie to otrs. I setup few new emails and was trying to figure out how it works in win32 platform. I have setup ticket notification system. But when I check email, there is no notification. I don't know what is going on. I have setup SMTP(sysconfig--code::sendmail). I have put all things like host, login and password. I don't what is the fault. Can anyone help me out. Thanx Fahad Have you enabled notifications on the user(s) accounts? - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] help needed
Hi all, I am newbie to otrs. I setup few new emails and was trying to figure out how it works in win32 platform. I have setup ticket notification system. But when I check email, there is no notification. I don't know what is going on. I have setup SMTP(sysconfig--code::sendmail). I have put all things like host, login and password. I don't what is the fault. Can anyone help me out. Thanx Fahad - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] help needed
Its good that you have just started. Is there a reason that you chose to install on window$? From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of fahad noor Sent: Wednesday, May 20, 2009 12:30 PM To: otrs@otrs.org Subject: [otrs] help needed Hi all, I am newbie to otrs. I setup few new emails and was trying to figure out how it works in win32 platform. I have setup ticket notification system. But when I check email, there is no notification. I don't know what is going on. I have setup SMTP(sysconfig--code::sendmail). I have put all things like host, login and password. I don't what is the fault. Can anyone help me out. Thanx Fahad - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Help needed on parameters
HI, It seems that you just need to modify your notification body. Menu notifications, choose language::Customer::Stateupdate then put whatever you want in the body replacing the default OTRS_* keys. Hope this could work, BR ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
[otrs] Help needed on Initial owner of the ticket
Hi guys Does anybody know why when a customer creates a new ticket the initial owner of the ticket is the main admin [EMAIL PROTECTED] Maybe some of my notification related problems come out of this thing. Does anybody know how to configure the otrs so that initial owner is not the [EMAIL PROTECTED] but the user that is responsible for queue the ticket sent to? Regards Ramziddin ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
[otrs] Help needed on parameters
Hi guys I have got a following problem: when a customer gets a notification about the new state of his /her ticket FOR EXAMPLE *** THIS IS JUST A NOTE *** The state of your ticket 200702011016 has been changed by ali ali to open. http://yourhost.example.com/otrs/customer.pl?Action=CustomerZoomTicketID=41 Your OTRS Notification Master *** THIS IS JUST A NOTE *** I want instead of yourhost.example.com it writes the login page for customer web interface something like: otrs.(companyname).com Is that possible. Regards Ramziddin ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
[otrs] Help Needed
Someone can help me to implement LDAP authentications? Im workinon Windows 2003 domain. Thanks . . . . . . . . . . . . . . . . . . . Mario Tonin [EMAIL PROTECTED] Gruppo Battistolli - Ufficio Edp Via Luca della Robbia 60 36100 Vicenza Italy w http://www.battistolli.it t +39 0444 217531 f +39 0444 394678 Verified by proxy Battistolli ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] Help Needed
yes of course, the one is yourself read the docu, read the mailinglist /archive), it was that often handled here that you will find all you need. Li [EMAIL PROTECTED] schrieb am 04.05.2006 11:55:23: Someone can help me to implement LDAP authentications? Im workinon Windows 2003 domain. Thanks . . . . . . . . . . . . . . . . . . . Mario Tonin [EMAIL PROTECTED] Gruppo Battistolli - Ufficio Edp Via Luca della Robbia 60 36100 Vicenza Italy w http://www.battistolli.it t +39 0444 217531 f +39 0444 394678 Verified by proxy Battistolli ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
[otrs] Help Needed
Hi i have just started using OTRS on a win32 platform. The only thing that i have not managed is enebling the system to send out e-mails. can anyone send me the config.pm file, in which outbound e-mials have been enabled on SMTP. Ashutosh Karkhanis Pune *** PAIN IS TEMPORARY, PRIDE FOREVER !! __ Yahoo! Mail - PC Magazine Editors' Choice 2005 http://mail.yahoo.com ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] Help needed
Hi Ramesh, On Mon, Aug 30, 2004 at 05:02:23AM -, Ramesh Kumar wrote: Please help me. I want some help in to change in Subject item in the article. For Example: I want a pull down menu for Subject with listing some datas,when a customer sends to article to Agent. Which dtl programs and perl modules to modified so that it can be replicated both in database and web pages ? I'm not sure, I think you are looking for Kernel/Output/HTML/Standard/CustomerMessageNew.dtl or Kernel/Output/HTML/Standard/CustomerTicketZoom.dtl It's a html form. Just put option tags with your subjects in it. - Ramesh Kumar Martin Edenhofer -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication! ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
[otrs] Help needed
Hi Friends, Please help me. I want some help in to change in Subject item in the article. For Example: I want a pull down menu for Subject with listing some datas,when a customer sends to article to Agent. Which dtl programs and perl modules to modified so that it can be replicated both in database and web pages ? Please help me !!! - Ramesh Kumar ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
[otrs] Help needed .
Dear Friends, I am planning to added the Location Teams options in OTRS. So that in the big orginsations,many branchs can be easy reported to one agent. I need the following help: 1. Where to be added the output for displaying the Location Teams option ? 2. Which String or Variable ( in which programs ) show the displaying other options like searching the mail id ? 3. Which Code has the details about the adding options ? Example : Queue, etc ... I am working in OTRS for the past one month I am able to change the codes as per my requirements. As my need is add the Location Teams option in OTRS. Eager to hear from you soon. Thanks and Regards, Ramesh Kumar. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
[otrs] Help Needed
Hai Friends, This is Ramesh Kumar. I am just making fun and dig in the OTRS. I just need some of alterations in the AgentComposer or a email compose for the Agent. For Example, I want to Remove To, Cc, Bcc, Owner and options. Options in the email compose for the Agent. Please help me. I am very intested to work in it. Thanks and Regards, Ramesh Kumar ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
[otrs] Help Needed for Custom Email Tag in Signatures...
Hello, I would like to create a custom signature that holds, besides the Name and Surname of the Operator, which are defined by OTRS_FIRST_NAME and OTRS_LAST_NAME even a tag that fetches the Operator's Email address automatically, something like OTRS_EMAIL or something like that... is it possible? Many thanks ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
