Re: [otrs] NotificationSenderEmail and ticket closure issues
AFAIK this is not possible, the notifications use the NotificationSenderName and NotificationSenderEmail values you have set in SysConfig. You could specify a "no-reply" and use something generic for the notifications. Steve On 10 June 2013 05:50, Kaushal Shriyan wrote: > > > On Mon, Jun 3, 2013 at 9:39 PM, Kaushal Shriyan > wrote: >> >> On Mon, Jun 3, 2013 at 7:47 PM, Kaushal Shriyan >> wrote: >>> >>> Hi, >>> >>> As per >>> http://www.techmajha.com/2011/03/16/how-to-change-the-otrs-notification-master-otrsyourhost-example-com-email-address/ >>> can i modify NotificationSenderEmail to the queue group emailid. >>> Also when any agent closes the ticket, the customer does not get any >>> notification or any emails from OTRS system about the ticket being closed. >>> Any clue? >>> >>> Please let me know if you need any additional information. >>> >>> Regards, >>> >>> Kaushal >> >> >> Hi Again, >> >> Can i modify NotificationSenderEmail to Queue Group Emailid as per >> http://blog.otrs.org/2011/07/06/otrs-tips-tricks-controlling-agent-notifications/ >> >> Regards, >> >> Kaushal >> > > Hi, > > Checking in again for my earlier post "Can i modify NotificationSenderEmail > to Queue Group Emailid as per > http://blog.otrs.org/2011/07/06/otrs-tips-tricks-controlling-agent-notifications/"; > to this mailing list. > > Any suggestions please? > > Regards, > > Kaushal > > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] NotificationSenderEmail and ticket closure issues
On Mon, Jun 3, 2013 at 9:39 PM, Kaushal Shriyan wrote: > On Mon, Jun 3, 2013 at 7:47 PM, Kaushal Shriyan > wrote: > >> Hi, >> >> As per >> http://www.techmajha.com/2011/03/16/how-to-change-the-otrs-notification-master-otrsyourhost-example-com-email-address/ >> can i modify NotificationSenderEmail to the queue group emailid. >> Also when any agent closes the ticket, the customer does not get any >> notification or any emails from OTRS system about the ticket being closed. >> Any clue? >> >> Please let me know if you need any additional information. >> >> Regards, >> >> Kaushal >> > > Hi Again, > > Can i modify NotificationSenderEmail to Queue Group Emailid as per > http://blog.otrs.org/2011/07/06/otrs-tips-tricks-controlling-agent-notifications/ > > Regards, > > Kaushal > > Hi, Checking in again for my earlier post "Can i modify NotificationSenderEmail to Queue Group Emailid as per http://blog.otrs.org/2011/07/06/otrs-tips-tricks-controlling-agent-notifications/"; to this mailing list. Any suggestions please? Regards, Kaushal - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] NotificationSenderEmail and ticket closure issues
On Mon, Jun 3, 2013 at 7:47 PM, Kaushal Shriyan wrote: > Hi, > > As per > http://www.techmajha.com/2011/03/16/how-to-change-the-otrs-notification-master-otrsyourhost-example-com-email-address/ > can i modify NotificationSenderEmail to the queue group emailid. > Also when any agent closes the ticket, the customer does not get any > notification or any emails from OTRS system about the ticket being closed. > Any clue? > > Please let me know if you need any additional information. > > Regards, > > Kaushal > Hi Again, Can i modify NotificationSenderEmail to Queue Group Emailid as per http://blog.otrs.org/2011/07/06/otrs-tips-tricks-controlling-agent-notifications/ Regards, Kaushal - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] NotificationSenderEmail and ticket closure issues
Hi, As per http://www.techmajha.com/2011/03/16/how-to-change-the-otrs-notification-master-otrsyourhost-example-com-email-address/ can i modify NotificationSenderEmail to the queue group emailid. Also when any agent closes the ticket, the customer does not get any notification or any emails from OTRS system about the ticket being closed. Any clue? Please let me know if you need any additional information. Regards, Kaushal - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
