RE: [otrs] Installation Problems
Did you try restarting all the otrs service's? Thank you, Ryan S. Stahl Casper, WY True IT Department IT Technician MCSA (307) 266-0249 -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Jason Hough Sent: Wednesday, December 19, 2007 12:53 PM To: otrs@otrs.org Subject: [otrs] Installation Problems Hello.. I ran through all the installation instructions successfully (no errors at all)however when I try to log into the system @ http://localhost/otrs/index.pl I get a 500 Internal Server Error I checked my messages log and get the following: Dec 19 14:22:34 hd OTRS-CGI-10[21834]: [Notice][Kernel::System::Auth::DB::Auth] User: [EMAIL PROTECTED] authentication ok (REMOTE_ADDR: 10.33.249.45). Dec 19 14:22:36 hd kernel: index.pl[21836] general protection eip:6170e3 esp:bf86c820 error:0 Dec 19 14:23:25 hd OTRS-CGI-10[21846]: [Notice][Kernel::System::Auth::DB::Auth] User: [EMAIL PROTECTED] authentication ok (REMOTE_ADDR: 10.33.249.45). Dec 19 14:23:26 hd kernel: index.pl[21848]: segfault at 0011 eip 006170cb esp bfdb5560 error 4 Dec 19 14:25:17 hd OTRS-CGI-10[21912]: [Notice][Kernel::System::Auth::DB::Auth] User: [EMAIL PROTECTED] authentication ok (REMOTE_ADDR: 10.33.249.45). Dec 19 14:26:58 hd OTRS-CGI-10[21918]: [Notice][Kernel::System::Auth::DB::Auth] User: [EMAIL PROTECTED] authentication ok (REMOTE_ADDR: 10.33.249.45). Dec 19 14:27:00 hd kernel: index.pl[21920] general protection eip:4350ac esp:bfe875e8 error:0 as you can see Im getting a general protection error on index.plany idea why this is happening? Please adviseThanks! Thanks, *** Jason Hough Network Administrator Phone: 517-272-5527 GC Services The information in this electronic mail message and any attached files is confidential and may be legally privileged. If you are not the intended recipient, delete this message and contact the sender immediately. Access to this message by anyone other than its intended recipient is unauthorized. You must not use or disseminate this information as it is proprietary property of the True companies. Communications on or through the True companies' computer systems may be monitored or recorded to secure effective system operation and for other lawful purposes. Thank you. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] Installation Problems
Jason, Hi there is a script called otrsversion/bin/otrs.checkModules. make sure that you have all the needed perl modules. regards, -Beavis On Dec 19, 2007 1:52 PM, Jason Hough [EMAIL PROTECTED] wrote: Hello.. I ran through all the installation instructions successfully (no errors at all)however when I try to log into the system @ http://localhost/otrs/index.pl I get a 500 Internal Server Error I checked my messages log and get the following: Dec 19 14:22:34 hd OTRS-CGI-10[21834]: [Notice][Kernel::System::Auth::DB::Auth] User: [EMAIL PROTECTED] authentication ok (REMOTE_ADDR: 10.33.249.45). Dec 19 14:22:36 hd kernel: index.pl[21836] general protection eip:6170e3 esp:bf86c820 error:0 Dec 19 14:23:25 hd OTRS-CGI-10[21846]: [Notice][Kernel::System::Auth::DB::Auth] User: [EMAIL PROTECTED] authentication ok (REMOTE_ADDR: 10.33.249.45). Dec 19 14:23:26 hd kernel: index.pl[21848]: segfault at 0011 eip 006170cb esp bfdb5560 error 4 Dec 19 14:25:17 hd OTRS-CGI-10[21912]: [Notice][Kernel::System::Auth::DB::Auth] User: [EMAIL PROTECTED] authentication ok (REMOTE_ADDR: 10.33.249.45). Dec 19 14:26:58 hd OTRS-CGI-10[21918]: [Notice][Kernel::System::Auth::DB::Auth] User: [EMAIL PROTECTED] authentication ok (REMOTE_ADDR: 10.33.249.45). Dec 19 14:27:00 hd kernel: index.pl[21920] general protection eip:4350ac esp:bfe875e8 error:0 as you can see Im getting a general protection error on index.plany idea why this is happening? Please adviseThanks! Thanks, *** Jason Hough Network Administrator Phone: 517-272-5527 GC Services ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] Installation Problems...
On Sat, 4 Dec 2004 14:45:50 -0500, Thomas Earl [EMAIL PROTECTED] wrote: Sorry forgot some details... This is on a Fedora 2 core running Apache Server version: Apache/2.0.51 Server built: Nov 12 2004 10:10:20 Thanks, Tom -- Thomas Earl Network Engineer Designer Communications Access Center (CAC) 1631 Miller Road Flint, Michigan, 48503 248-705-7408 (cell) 810-239-3112 (office) Life is not a journey to the grave with the intention of arriving safely in a pretty and well preserved body, but rather to skid in broadside, thoroughly used up, totally worn out, and loudly proclaiming...'Wow! What a ride!!' --Jack Wilson -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Thomas Earl Sent: Saturday, December 04, 2004 2:42 PM To: [EMAIL PROTECTED] Subject: [otrs] Installation Problems... Greetings to all, Ok, I'm having a bit of trouble with my installation... 1. The manual section 1.3.3.3.1 says the following... Now write an email to one of the system email addresses. Enter this in your browser, it provides the email to OTRS. http://localhost/obin/PostMasterPOP3.pl. We will later automate this. Is http://localhost/obin/PostMasterPOP3.pl a miss print in the manual? I don't seem to have a /obin/ in my httpd.conf 2. Counting on #1 being a misprint, I'm going to http://localhost/otrs/bin/PostMasterPOP3.pl and I started getting this error... == /var/log/httpd/error_log == [Sat Dec 04 14:27:41 2004] [error] 21564: ModPerl::Registry: /var/opt/otrs/bin/cgi-bin/bin not found or unable to stat I'm not sure there it's getting this path from... Anyone know where this path might be coming from? That is wrong. You will never be able to access this script from the web interface. Here are the two aliases set in your config file: Alias /otrs-web/ /opt/otrs/var/httpd/htdocs/ Alias /otrs/ /opt/otrs/bin/cgi-bin/ As you can see, none of them point to a level high enough that the contents of the bin directory would be in the apache file document root. If you want to fetch email right away, do it from the command line: /opt/otrs/bin/PostmasterPOP3.pl Hth, Tyler Hepworth ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
RE: [otrs] Installation Problems...
That is wrong. You will never be able to access this script from the web interface. Here are the two aliases set in your config file: Are you sure? I hate to be the one that says the manual said, but ... The manual says... Now write an email to one of the system email addresses. Enter this in your browser, it provides the email to OTRS. http://localhost/obin/PostMasterPOP3.pl. We will later automate this. Far be it me to speak out against the manual... :-) Alias /otrs-web/ /opt/otrs/var/httpd/htdocs/ Alias /otrs/ /opt/otrs/bin/cgi-bin/ As you can see, none of them point to a level high enough that the contents of the bin directory would be in the apache file document root. If you want to fetch email right away, do it from the command line: /opt/otrs/bin/PostmasterPOP3.pl This worked. Thanks! Tom -- Thomas Earl Network Engineer Designer Communications Access Center (CAC) 1631 Miller Road Flint, Michigan, 48503 248-705-7408 (cell) 810-239-3112 (office) ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] Installation Problems...
Are you sure? I hate to be the one that says the manual said, but ... The manual says... [snip] Far be it me to speak out against the manual... :-) The manual is wrong. This is legacy stuff that is carry over from OTRS 1.0. Search 1.1, 1.2. 1.3 manuals for obin and you will only get that one line reference without anything else putting it in context (not to mention that it is impossible to reach obin according to the httpd.conf file). But, go into manual 1.0 and you will find the following: ** Quote Manual 1.0 *** Configuring Sambar We now configure our webserver Sambar. Open the file D:\Sambar\config\mappings.ini and create these entries: [aliases] /mysql = d:/mysql/Docs /phpMyAdmin = d:/mysql/phpMyAdmin [cgi-aliases] /otrs/ = /otrs/bin/cgi-bin/ /obin/ = /otrs/bin/ # Look! There used to be an alias to obin! [...] Securing /otrs/bin We *have* to secure the alias /obin/ which points to d:\otrs\bin\, holding all of the code useful for hacking the system. I personally do not want to expose these tools to everyone. [...] Now write an email to one of the system email addresses. Enter this in your browser, it provides the email to OTRS. http://localhost/obin/PostMasterPOP3.pl. We will later automate this. *** End Quote *** So you can see that they once had access to those tools via the alias obin, but no longer. At any rate, why were you reading that stuff about obin - it's only found under the Installing OTRS on Win32 section anyway? Cheers :-) Tyler ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
RE: [otrs] Installation Problems...
Sorry forgot some details... This is on a Fedora 2 core running Apache Server version: Apache/2.0.51 Server built: Nov 12 2004 10:10:20 Thanks, Tom -- Thomas Earl Network Engineer Designer Communications Access Center (CAC) 1631 Miller Road Flint, Michigan, 48503 248-705-7408 (cell) 810-239-3112 (office) Life is not a journey to the grave with the intention of arriving safely in a pretty and well preserved body, but rather to skid in broadside, thoroughly used up, totally worn out, and loudly proclaiming...'Wow! What a ride!!' --Jack Wilson -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Thomas Earl Sent: Saturday, December 04, 2004 2:42 PM To: [EMAIL PROTECTED] Subject: [otrs] Installation Problems... Greetings to all, Ok, I'm having a bit of trouble with my installation... 1. The manual section 1.3.3.3.1 says the following... Now write an email to one of the system email addresses. Enter this in your browser, it provides the email to OTRS. http://localhost/obin/PostMasterPOP3.pl. We will later automate this. Is http://localhost/obin/PostMasterPOP3.pl a miss print in the manual? I don't seem to have a /obin/ in my httpd.conf 2. Counting on #1 being a misprint, I'm going to http://localhost/otrs/bin/PostMasterPOP3.pl and I started getting this error... == /var/log/httpd/error_log == [Sat Dec 04 14:27:41 2004] [error] 21564: ModPerl::Registry: /var/opt/otrs/bin/cgi-bin/bin not found or unable to stat I'm not sure there it's getting this path from... Anyone know where this path might be coming from? Thanks, Tom -- Thomas Earl Network Engineer Designer Communications Access Center (CAC) 1631 Miller Road Flint, Michigan, 48503 248-705-7408 (cell) 810-239-3112 (office) Life is not a journey to the grave with the intention of arriving safely in a pretty and well preserved body, but rather to skid in broadside, thoroughly used up, totally worn out, and loudly proclaiming...'Wow! What a ride!!' --Jack Wilson ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f|r Ihr OTRS System? = http://www.otrs.de/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] Installation problems
Hi Andreas,
On Mon, Mar 31, 2003 at 08:04:17PM +0200, gd^crazy wrote:
it now works, including sending receiving emails, thank you for this very
cool product, we love it!
As we used the email sending function of OTRS, we noticed a malfunction (or
too old RFC document?). We received
an email from a valid email address called
[EMAIL PROTECTED] (please notice the two dots in the middle, which are
valid!),
but OTRS reported invalid x [EMAIL PROTECTED] (rfc822)!
Is RFC 822 outdated for newer SMTP/POP3 server web.de uses? Or how should we
handle those email addresses?
Add $Self-{CheckEmailAddresses} = 0; to Kernel/Config.pm (disable email check
in OTRS).
I can't find if '..' is valid or not.
Additionally, our cron jobs are running fine, except this one:
ERROR: OTRS-PM3-10 Perl: 5.6.0 OS: linux Time: Mon Mar 31 20:00:12 2003
Message: Auth for user [EMAIL PROTECTED] failed!
Traceback (5019):
Module: main::FetchMail Line: 137
Module: /opt/otrs//bin/PostMasterPOP3.pl Line: 103
Is this [EMAIL PROTECTED] important in some way? If not, how could I remove
it?
No, [EMAIL PROTECTED] comes from you. Just set this pop3 account to invalid
in your admin interface and you never will get an error message about
'[EMAIL PROTECTED]'.
Greetings,
Andreas
Cordially
Martin
--
Martin Edenhofer - martin at edenhofer.de - http://martin.edenhofer.de/
--
Perfection is our goal, excellence will be tolerated. -- J. Yahl
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Re: [otrs] Installation problems
Hi Andreas, On Sun, Mar 30, 2003 at 07:47:37PM +0200, gd^crazy wrote: we installed OTRS on our SuSE 7.2 system with the SuSE 7.3 RPM file, which is available for download on the site. In general, the installation seems to be fine, no error occured. Additionally, I must say that we have installed Confixx 1.6 (Webmin-like administration interface), which has completely changed the default structure of the webpages. So our main presence, www.unitedbytes.de is at /home/www/web1 for example. Then I ran SuSEconfig, all went fine, restarting our Apache also. The documentation says something about running the web installer of OTRS, installer.pl, so I tryed to access it there: http://www.unitedbytes.de/otrs, but nothing happend (404). Then I created a sub-domain, http://otrs.unitedbytes.de, which has it´s root directory in /opt/otrs/bin/cgi-bin. Surprisingly, my web browser want to download the installer.pl or index.pl to my hard drive instead of executing them! What I am doing wrong? I saw something in the documentation regarding checking the perl You need to configure your webserver manually. Add the following to your virtual host section of otrs.unitedbytes.de: [...] ScriptAlias /otrs/ /opt/otrs/bin/cgi-bin/ [...] Then you can access installer.pl and index.pl. If you want to use mod_perl (recommended) add also: [...] Location /otrs SetHandler perl-script PerlHandler Apache::Registry Options ExecCGI PerlSendHeader On /Location [...] to your virtual host section of otrs.unitedbytes.de. scripts. As I did so, the following errors occured: perl -cw /opt/otrs/bin/cgi-bin/index.pl Can't locate DBI.pm in @INC (@INC contains: /opt/otrs/bin/cgi-bin/../../Kernel/cpan-lib /opt/otrs/bin/cgi-bin/../.. /usr/local/lib/perl5/5.8.0/i686-linux /usr/local/lib/perl5/5.8.0 /usr/local/lib/perl5/site_perl/5.8.0/i686-linux /usr/local/lib/perl5/site_perl/5.8.0 /usr/local/lib/perl5/site_perl .) at [...] Any ideas? You need to install the required perl modules (mostly ready as RPM packages or via CPAN shell perl -MCPAN -e shell;). Yo will need DBI, DBD::mysql, Digest::MD5, MIME::Base64 and Net::DNS. Mit freundlichen Grüßen / Best regards, Andreas Löffler Fachinformatiker / Anwendungsentwicklung United Bytes Entertainment Martin -- Martin Edenhofer - martin at edenhofer.de - http://martin.edenhofer.de/ -- The number of Unix installations has grown to 10, with more expected. The Unix Programmer's Manual, 2nd Edition, June 1972 ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] Installation problems
Hi Martin, thank you for your fast response. I downloaded the DBI package, and the perl check reported OK on all .pl files now! Unfortunately, I´m still not able to solve the .pl-files downloading, maybe you could take a look at my virtual server section: VirtualHost 217.160.110.118 DocumentRoot /opt/otrs/bin/cgi-bin ServerName otrs.unitedbytes.de ScriptAlias /otrs/ /opt/otrs/bin/cgi-bin/ /VirtualHost (of course I´m restarting the Apache daemon every time I changed something) Additionally, I found a warning when my Apache starts, maybe this is a hint how to solve it? Shutting down httpd done Starting httpd [ PERL PHP4 SSL ][Sun Mar 30 23:06:34 2003] [warn] NameVirtualHost 217.160.110.118:80 has no VirtualHosts done Greetings Thanks again! Andreas - Original Message - From: Martin Edenhofer [EMAIL PROTECTED] To: [EMAIL PROTECTED] Sent: Sunday, March 30, 2003 10:26 PM Subject: Re: [otrs] Installation problems Hi Andreas, On Sun, Mar 30, 2003 at 07:47:37PM +0200, gd^crazy wrote: we installed OTRS on our SuSE 7.2 system with the SuSE 7.3 RPM file, which is available for download on the site. In general, the installation seems to be fine, no error occured. Additionally, I must say that we have installed Confixx 1.6 (Webmin-like administration interface), which has completely changed the default structure of the webpages. So our main presence, www.unitedbytes.de is at /home/www/web1 for example. Then I ran SuSEconfig, all went fine, restarting our Apache also. The documentation says something about running the web installer of OTRS, installer.pl, so I tryed to access it there: http://www.unitedbytes.de/otrs, but nothing happend (404). Then I created a sub-domain, http://otrs.unitedbytes.de, which has it´s root directory in /opt/otrs/bin/cgi-bin. Surprisingly, my web browser want to download the installer.pl or index.pl to my hard drive instead of executing them! What I am doing wrong? I saw something in the documentation regarding checking the perl You need to configure your webserver manually. Add the following to your virtual host section of otrs.unitedbytes.de: [...] ScriptAlias /otrs/ /opt/otrs/bin/cgi-bin/ [...] Then you can access installer.pl and index.pl. If you want to use mod_perl (recommended) add also: [...] Location /otrs SetHandler perl-script PerlHandler Apache::Registry Options ExecCGI PerlSendHeader On /Location [...] to your virtual host section of otrs.unitedbytes.de. scripts. As I did so, the following errors occured: perl -cw /opt/otrs/bin/cgi-bin/index.pl Can't locate DBI.pm in @INC (@INC contains: /opt/otrs/bin/cgi-bin/../../Kernel/cpan-lib /opt/otrs/bin/cgi-bin/../.. /usr/local/lib/perl5/5.8.0/i686-linux /usr/local/lib/perl5/5.8.0 /usr/local/lib/perl5/site_perl/5.8.0/i686-linux /usr/local/lib/perl5/site_perl/5.8.0 /usr/local/lib/perl5/site_perl .) at [...] Any ideas? You need to install the required perl modules (mostly ready as RPM packages or via CPAN shell perl -MCPAN -e shell;). Yo will need DBI, DBD::mysql, Digest::MD5, MIME::Base64 and Net::DNS. Mit freundlichen Grüßen / Best regards, Andreas Löffler Fachinformatiker / Anwendungsentwicklung United Bytes Entertainment Martin -- Martin Edenhofer - martin at edenhofer.de - http://martin.edenhofer.de/ -- The number of Unix installations has grown to 10, with more expected. The Unix Programmer's Manual, 2nd Edition, June 1972 ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] Installation problems
Hi Andreas, On Sun, Mar 30, 2003 at 11:14:58PM +0200, gd^crazy wrote: thank you for your fast response. I downloaded the DBI package, and the perl check reported OK on all .pl files now! Unfortunately, I´m still not able to solve the .pl-files downloading, maybe you could take a look at my virtual server section: VirtualHost 217.160.110.118 DocumentRoot /opt/otrs/bin/cgi-bin ServerName otrs.unitedbytes.de ScriptAlias /otrs/ /opt/otrs/bin/cgi-bin/ /VirtualHost Your entry should look like that one: VirtualHost 217.160.110.118 DocumentRoot /opt/otrs/var/httpd/htdocs/ ServerAdmin [EMAIL PROTECTED] ServerName otrs.unitedbytes.de CustomLog /path/to/access_log combined ErrorLog /path/to/error_log-stroh ScriptAlias /otrs/ /opt/otrs/bin/cgi-bin/ Location /otrs SetHandler perl-script PerlHandler Apache::Registry Options ExecCGI PerlSendHeader On /Location /VirtualHost Greetings Thanks again! Andreas Martin -- Martin Edenhofer - martin at edenhofer.de - http://martin.edenhofer.de/ -- nohl: 9:07am up 42 days, 18:29, 6 users, load average: 0.00, 0.04, 0.06 ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
