Re: [otrs] Notify new owner of ticket?
Terry Dobbs wrote: I know there is a way to notify the new owner of a ticket, but I cant find it anywhere. Under Admin if I click Notifications I can see the en:Agent:OwnerUpdate notification. However, I cannot figure out how to assign this to a user/queue? Anyone have any idea? Check out the first sentence of the Notifications chapter (http:// doc.otrs.org/2.1/en/html/x962.html). :o) Nils Breunese. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
RE: [otrs] Notify new owner of ticket?
I once had the same problem, Queue Management and make customer State Notify to be YES -Original Message- From: Nils Breunese (Lemonbit) [mailto:[EMAIL PROTECTED] Sent: 02 November 2006 04:00 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Notify new owner of ticket? Terry Dobbs wrote: I know there is a way to notify the new owner of a ticket, but I cant find it anywhere. Under Admin if I click Notifications I can see the en:Agent:OwnerUpdate notification. However, I cannot figure out how to assign this to a user/queue? Anyone have any idea? Check out the first sentence of the Notifications chapter (http:// doc.otrs.org/2.1/en/html/x962.html). :o) Nils Breunese. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] Notify new owner of ticket?
Mamakwa M. Sefiri wrote: I once had the same problem, Queue Management and make customer State Notify to be YES Terry was asking about agent notifications, so I don't think that will help. Nils Breunese. -Original Message- From: Nils Breunese (Lemonbit) [mailto:[EMAIL PROTECTED] Sent: 02 November 2006 04:00 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Notify new owner of ticket? Terry Dobbs wrote: I know there is a way to notify the new owner of a ticket, but I cant find it anywhere. Under Admin if I click Notifications I can see the en:Agent:OwnerUpdate notification. However, I cannot figure out how to assign this to a user/queue? Anyone have any idea? Check out the first sentence of the Notifications chapter (http:// doc.otrs.org/2.1/en/html/x962.html). :o) Nils Breunese. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] Notify new owner of ticket?
I have read it many times, I can access that screen and change how the notification looks, but how do I actually assign that notification to be used? - Original Message - From: Nils Breunese (Lemonbit) [EMAIL PROTECTED] To: User questions and discussions about OTRS.org otrs@otrs.org Sent: Thursday, November 02, 2006 9:00 AM Subject: Re: [otrs] Notify new owner of ticket? Terry Dobbs wrote: I know there is a way to notify the new owner of a ticket, but I cant find it anywhere. Under Admin if I click Notifications I can see the en:Agent:OwnerUpdate notification. However, I cannot figure out how to assign this to a user/queue? Anyone have any idea? Check out the first sentence of the Notifications chapter (http:// doc.otrs.org/2.1/en/html/x962.html). :o) Nils Breunese. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/ -- No virus found in this incoming message. Checked by AVG Free Edition. Version: 7.1.409 / Virus Database: 268.13.21/511 - Release Date: 11/1/2006 -- No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.1.409 / Virus Database: 268.13.23/513 - Release Date: 11/2/2006 ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] Notify new owner of ticket?
Under Admin, then click on Users you will see the New Ticket Notification setting. This will notify them of any new tickets that arrive in the Queues that they are assigned to.Jeff On 11/2/06, Terry Dobbs [EMAIL PROTECTED] wrote: I have read it many times, I can access that screen and change how thenotification looks, but how do I actually assign that notification to beused?- Original Message -From: Nils Breunese (Lemonbit) [EMAIL PROTECTED]To: User questions and discussions about OTRS.org otrs@otrs.orgSent: Thursday, November 02, 2006 9:00 AM Subject: Re: [otrs] Notify new owner of ticket? Terry Dobbs wrote: I know there is a way to notify the new owner of a ticket, but Icant find it anywhere. Under Admin if I click Notifications Ican see the en:Agent:OwnerUpdate notification. However, I cannotfigure out how to assign this to a user/queue? Anyone have any idea? Check out the first sentence of the Notifications chapter (http:// doc.otrs.org/2.1/en/html/x962.html). :o) Nils Breunese. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/ -- No virus found in this incoming message. Checked by AVG Free Edition. Version: 7.1.409 / Virus Database: 268.13.21/511 - Release Date: 11/1/2006--No virus found in this outgoing message.Checked by AVG Free Edition. Version: 7.1.409 / Virus Database: 268.13.23/513 - Release Date: 11/2/2006___OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrsTo unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system?= http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] Notify new owner of ticket?
Yes, but under notifications there is a en:Agent:OwnerUpdate notification. All my agents work from the same queue, I just want them notified when someone actually makes them owner of a ticket. It seems there is a notification for it (en:Agent:OwnerUpdate notification), I just dont know how to explicitly make put it in production. I dont need a notification for every new ticket in the queue, just want to use the en:Agent:OwnerUpdate notification. - Original Message - From: Jeff Lansidel [EMAIL PROTECTED] To: User questions and discussions about OTRS.org otrs@otrs.org Sent: Thursday, November 02, 2006 11:18 AM Subject: Re: [otrs] Notify new owner of ticket? Under Admin, then click on Users you will see the New Ticket Notification setting. This will notify them of any new tickets that arrive in the Queues that they are assigned to. Jeff On 11/2/06, Terry Dobbs [EMAIL PROTECTED] wrote: I have read it many times, I can access that screen and change how the notification looks, but how do I actually assign that notification to be used? - Original Message - From: Nils Breunese (Lemonbit) [EMAIL PROTECTED] To: User questions and discussions about OTRS.org otrs@otrs.org Sent: Thursday, November 02, 2006 9:00 AM Subject: Re: [otrs] Notify new owner of ticket? Terry Dobbs wrote: I know there is a way to notify the new owner of a ticket, but I cant find it anywhere. Under Admin if I click Notifications I can see the en:Agent:OwnerUpdate notification. However, I cannot figure out how to assign this to a user/queue? Anyone have any idea? Check out the first sentence of the Notifications chapter (http:// doc.otrs.org/2.1/en/html/x962.html). :o) Nils Breunese. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/ -- No virus found in this incoming message. Checked by AVG Free Edition. Version: 7.1.409 / Virus Database: 268.13.21/511 - Release Date: 11/1/2006 -- No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.1.409 / Virus Database: 268.13.23/513 - Release Date: 11/2/2006 ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/ No virus found in this incoming message. Checked by AVG Free Edition. Version: 7.1.409 / Virus Database: 268.13.23/513 - Release Date: 11/2/2006 -- No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.1.409 / Virus Database: 268.13.23/513 - Release Date: 11/2/2006 ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] Notify new owner of ticket?
Terry Dobbs wrote: To elaborate more... The options in Preference I see are: Move notification, ticket lock timeout notification, follow up notification, new ticket notification. I want an agent to be notified when I assign them as the owner of a ticket. I have found OTRS to be very intuitive and have tweaked Sysconfig to make it robust as I want, however I cant seem to figure out this very simple problem.. The manual says: Via their preferences agents and customers can select the system events for notifications. And that's just like it is: the agent logs in, goes to his preferences and selects which notifications (s)he wants to receive. Nils Breunese. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
RE: [otrs] Notify new owner of ticket?
Is there any way to have a user see all tickets regardless of ownership? Right now, if a ticket is owned by another user, then no one else can see it. Thanks, Alo --- Aloiamoa Anesi, Jr. Network Operations Engineer Blue Sky Communications 478 Laufou Shopping Ctr Pago Pago, American Samoa 96799 -- Ph: +1.684.699.2759 ext 1098 Cell: +1.684.258.1098 VoIP Business Hours: [EMAIL PROTECTED] VoIP After Hours: [EMAIL PROTECTED] ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] Notify new owner of ticket?
I know that, but it still does not help me. Under preferences a user can select: New ticket notification, Follow up notification, Ticket lock timeout notification, Move notification. A user can not select Owner Update notification even though under the Notifications link in the Admin area there is a en:Agent:OwnerUpdate notification you can edit. All I want is to be emailed when someone makes you owner of a ticket. Which looks like the en:Agent:OwnerUpdate notification, however there doesnt seem to be a place for a user to enable this notification, as under preferences you only see the options listed above... - Original Message - From: Nils Breunese (Lemonbit) [EMAIL PROTECTED] To: User questions and discussions about OTRS.org otrs@otrs.org Sent: Thursday, November 02, 2006 12:14 PM Subject: Re: [otrs] Notify new owner of ticket? Terry Dobbs wrote: To elaborate more... The options in Preference I see are: Move notification, ticket lock timeout notification, follow up notification, new ticket notification. I want an agent to be notified when I assign them as the owner of a ticket. I have found OTRS to be very intuitive and have tweaked Sysconfig to make it robust as I want, however I cant seem to figure out this very simple problem.. The manual says: Via their preferences agents and customers can select the system events for notifications. And that's just like it is: the agent logs in, goes to his preferences and selects which notifications (s)he wants to receive. Nils Breunese. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/ -- No virus found in this incoming message. Checked by AVG Free Edition. Version: 7.1.409 / Virus Database: 268.13.23/513 - Release Date: 11/2/2006 -- No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.1.409 / Virus Database: 268.13.23/513 - Release Date: 11/2/2006 ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
