Mamakwa M. Sefiri wrote:
I once had the same problem, Queue Management and make customer State
Notify to be YES
Terry was asking about agent notifications, so I don't think that
will help.
Nils Breunese.
-----Original Message-----
From: Nils Breunese (Lemonbit) [mailto:[EMAIL PROTECTED]
Sent: 02 November 2006 04:00 PM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] Notify new owner of ticket?
Terry Dobbs wrote:
I know there is a way to notify the new owner of a ticket, but I
cant find it anywhere. Under "Admin" if I click "Notifications" I
can see the en:Agent:OwnerUpdate notification. However, I cannot
figure out how to assign this to a user/queue?
Anyone have any idea?
Check out the first sentence of the Notifications chapter (http://
doc.otrs.org/2.1/en/html/x962.html). :o)
Nils Breunese.
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support orr consulting for your OTRS system?
=> http://www.otrs.com/
