Terry Dobbs wrote:
I know there is a way to notify the new owner of a ticket, but I
cant find it anywhere. Under "Admin" if I click "Notifications" I
can see the en:Agent:OwnerUpdate notification. However, I cannot
figure out how to assign this to a user/queue?
Anyone have any idea?
Check out the first sentence of the Notifications chapter (http://
doc.otrs.org/2.1/en/html/x962.html). :o)
Nils Breunese.
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