Re: [otrs] Priority, Impact and Criticality
In otrs 3.0.9 i believe in Core::Ticket there was a item that disabled these fields, but I think it was removed, I will disable then in the dtl files. Thanks 2012/1/6 Kevin Josue Zambrano Chavez kevin.josue.zambrano.cha...@gmail.com You can use SysAdmin GUI in admin area/module. You have to search for Agent or Customer criteria to disable/enable components on each User agent or Customer page/modules. El 06/01/2012 14:34, Wagner wagner...@gmail.com escribió: Hello, is there a way to disable the fields Priority, Impact and Criticality? I thought I had seen it in the Sysconfig, but didn't find. Thanks - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] Priority, Impact and Criticality
Hello, Whenever a customer asks to disable them, I just go and comment the lines on the DTLs where they are called. Since they're not mandatory, commenting the lines is usually enough. Leonardo Certuche www.itconsultores.com.co Medellín, Colombia On 6 January 2012 14:03, Wagner wagner...@gmail.com wrote: Hello, is there a way to disable the fields Priority, Impact and Criticality? I thought I had seen it in the Sysconfig, but didn't find. Thanks - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] Priority, Impact and Criticality
You can use SysAdmin GUI in admin area/module. You have to search for Agent or Customer criteria to disable/enable components on each User agent or Customer page/modules. El 06/01/2012 14:34, Wagner wagner...@gmail.com escribió: Hello, is there a way to disable the fields Priority, Impact and Criticality? I thought I had seen it in the Sysconfig, but didn't find. Thanks - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs