Re: Forthcoming with support
On 13/7/07, Winston Weinmann, discombobulated, unleashed: With all due respect, my experience is that CTM never answers help requests. I could copy them here, which would be tedious, but I assure you they have all been polite. The reason I find CTM's lack of support particularly disturbing is that they have stated on their web site that they will get back to users within a couple of days. I am sure this was CTM's intent when that was written, but they have not followed through. My suggestion to CTM is to confess that they are unable or unwilling to spend the time on individual support requests, and to strongly encourage those with problems to address them to the PowerMail discussion mailing list, as this is the only place they are likely to get help. The disadvantage of the mailing list is that everyone on the list has to receive every email for every topic. This comes close to being spam-like in its effect. The disadvantage, of course, is that it keeps a larger community informed of questions than a forum might. However, the spam problem of the mailing list I am sure discourages many people from signing up at all. With no respect at all, may I suggest that you unsubscribe from this spam list and help cut down on wasted bandwidth? -- Cheers, Cotty
Re: Forthcoming with support ( re: calling things spam)
BUT if the volume were 10 times the current level, even at better quality, I'd unsubscribe. Actually, this list has been very quiet this year. I miss the eyeball discussions. ;) Chris --
Re(2): annoying problem with power mail
i run powermail on a powermc quad g5. so it is not intel-related. Am/On Fri, 13 Jul 2007 16:50:57 +0200 schrieb/wrote Rene Merz: Mikael Byström hat am Freitag, 13. Juli 2007 geschrieben: i put a screenshot on http://www.monokultur.com/pm/problem.jpg Well, we see the name field being somewhat displaced, yes. Could you please restart PM under english and see if the problem remains? You do this by quitting PM and show info on the PM app icon and change the settings under language. It has nothing to do with the language version. I run the german version too but don't know that problem. same here ... never seen this. We run PM in German and English (all still PPC) maybe it's an Intel related problem or some haxie installed on that box. Thanks and all the best Matthias
Re(2): annoying problem with power mail
http://www.monokultur.com/pm/1.jpg this is how it looks like when i click the reply-button the first time. http://www.monokultur.com/pm/2.jpg this is how it looks like after i closed the window and then re-clicked the reply-button. it has nothing to do with language settings or intel/ppc. moritz
Re: Forthcoming with support
Cotty With no respect also, I totally agree with Winston's comments. The sooner CTM realise that not everybody is happy - and there are lots of us; I myself have had 22 private emails since posting my comment - the better for all concerned. How can that be wasted bandwidth if some good becomes of it? On 13/7/07, Winston Weinmann, discombobulated, unleashed: With all due respect, my experience is that CTM never answers help requests. I could copy them here, which would be tedious, but I assure you they have all been polite. The reason I find CTM's lack of support particularly disturbing is that they have stated on their web site that they will get back to users within a couple of days. I am sure this was CTM's intent when that was written, but they have not followed through. My suggestion to CTM is to confess that they are unable or unwilling to spend the time on individual support requests, and to strongly encourage those with problems to address them to the PowerMail discussion mailing list, as this is the only place they are likely to get help. The disadvantage of the mailing list is that everyone on the list has to receive every email for every topic. This comes close to being spam-like in its effect. The disadvantage, of course, is that it keeps a larger community informed of questions than a forum might. However, the spam problem of the mailing list I am sure discourages many people from signing up at all. With no respect at all, may I suggest that you unsubscribe from this spam list and help cut down on wasted bandwidth? -- Cheers, Cotty
Re(2): Forthcoming with support
Please understand that when I say spam (in quotes) it means email that I do not find helpful which fills my in box. I do not mean spam in the classic sense of junk mail, phishing schemes, etc. Clearly there is a need for a word which explains email of which a portion may be of interest, but the vast majority of which I don't need. As and example, I prefer to go to a news site when I have an interest in a topic than to have RSS feeds or most other newsletters sent to my in box. This happens to be the most convenient way for me. It may not be for you or others. There is a cost in time to research any question. In my case, I think a forum would be more efficient for my needs. I was on the PM list some time ago, and did unsubscribe. I came back because CTM did not answer my questions as its web site said it would. I still have some questions, so I have stayed, for now. That does not mean it is my preferred option, simply that on balance it is more useful for me than not, right now. I feel the same thing about Microsoft Word, which I would gladly drop if WordPerfect for Mac came back. I have in the past lobbied for WordPerfect to come back to the Mac. This list provides feedback to CTM. If you had a request of them, would you not post it here? - Winston Cotty wrote: On 13/7/07, Winston Weinmann, discombobulated, unleashed: With all due respect, my experience is that CTM never answers help requests. I could copy them here, which would be tedious, but I assure you they have all been polite. The reason I find CTM's lack of support particularly disturbing is that they have stated on their web site that they will get back to users within a couple of days. I am sure this was CTM's intent when that was written, but they have not followed through. My suggestion to CTM is to confess that they are unable or unwilling to spend the time on individual support requests, and to strongly encourage those with problems to address them to the PowerMail discussion mailing list, as this is the only place they are likely to get help. The disadvantage of the mailing list is that everyone on the list has to receive every email for every topic. This comes close to being spam-like in its effect. The disadvantage, of course, is that it keeps a larger community informed of questions than a forum might. However, the spam problem of the mailing list I am sure discourages many people from signing up at all. With no respect at all, may I suggest that you unsubscribe from this spam list and help cut down on wasted bandwidth? -- Cheers, Cotty
Re(2): Forthcoming with support ( re: calling things spam)
Matthias - Please re-read Bruce's post. You find the mailing list forum very useful. Others may find a forum format more useful. There is nothing wrong with having a difference of opinion on that. I do in fact use PM to easily trash most of the mailing lists posts, and yes, it is relatively easy to do. But I'd prefer not to have to do it at all. You don't mind doing that. Because we have different working styles does not mean that some people would not find a forum more convenient. I can certainly make arguments why a forum would be less convenient for many users. You have made some of them. However, the convenience depends on how someone uses them. I do agree that getting answers on the mailing list is faster than using a forum, but at the cost of getting some extraneous email. As Bruce said, there is a trade-off point. I suspect even you would not want to be on a mailing list that included every question submitted to Apple's forums, for example. Different people will have a different trade-off point. That does not mean that one or the other is wrong about what works for them. - Winston Matthias Schmidt wrote: Bruce, I receive between 300 to 500 mails per day from different mailinglists and approx. 0.5 mails from those are coming from the pm list! With the help of PowerMail I manage to read everything I'm interested in and to trash the rest. I can't help, but I have the impression you guys just can't really use this precious piece of software. Webforums are not an alternative at all. They are so much more time intensive, extremely slow, you always have to login etc. Matthias Am/On Fri, 13 Jul 2007 18:39:16 -0700 schrieb/wrote Bruce Barrett: Hi Matthias, I think if you re-read what he actually said you'll find it is not the quality of the (mostly) polite, reasoned, informed, helpful, understanding, compassionate messages that are being exchanged that Mr. Weinmann is referring to that he was attaching the potential spam-like label to. It's the quantity and possibly the lack of organization of the messages. The quantity and signal to noise ratio is still high enough for me to continue reading for the volume of email on the list. BUT if the volume were 10 times the current level, even at better quality, I'd unsubscribe. Too much to process, not worth the effort. It's the volume that would be spam-like, not the messages. :-) In a forum you can select the topics of interest to you so you can avoid 100s of messages that are not of interest with next to zero effort. That was his argument for forum over email. Obviously the 3 of us are willing, at this point, to use the mail system, it's just that at least 2 of us would prefer a forum. (Maybe we should switch to the archive to get closer to what we want.) All the best, Bruce -- Bruce BarrettSee my website at: http://www.brucebarrett.com As Matthias Schmidt wrote... Mr. Weinmann, calling this list a source of spam is a serious offense to all list members. If you can't read the users manual nor search the archive, with all respect, go somewhere else. CTM never lacked support, but they won't answer you questions if you can find the answer in the users manual. That are not support cases that's a lack of reading ability. Matthias Am/On Fri, 13 Jul 2007 18:10:08 -0400 schrieb/wrote Winston Weinmann: snip The disadvantage of the mailing list is that everyone on the list has to receive every email for every topic. This comes close to being spam-like in its effect. The advantage, of course, is that it keeps a larger community informed of questions than a forum might. However, the spam problem of the mailing list I am sure discourages many people from signing up in the first place. snip
powermail-discuss Digest #2662 - 07/14/07
powermail-discuss Digest #2662 - Saturday, July 14, 2007 Re: annoying problem with power mail by Bruce Barrett [EMAIL PROTECTED] Re: Forthcoming with support by Charles Maurer [EMAIL PROTECTED] Re: annoying problem with power mail by T.L. Miller [EMAIL PROTECTED] Web support vs. email support groups by Bruce Barrett [EMAIL PROTECTED] Re: Web support vs. email support groups by Jim Pistrang [EMAIL PROTECTED] Re: Web support vs. email support groups by Bruce Barrett [EMAIL PROTECTED] Re: Forthcoming with support by Winston Weinmann [EMAIL PROTECTED] Re: Forthcoming with support by Winston Weinmann [EMAIL PROTECTED] Re: Forthcoming with support by T.L. Miller [EMAIL PROTECTED] Re: Bad aftersales Service by Matthias Schmidt [EMAIL PROTECTED] Re: annoying problem with power mail by Matthias Schmidt [EMAIL PROTECTED] Re: Forthcoming with support by Matthias Schmidt [EMAIL PROTECTED] Re: Forthcoming with support ( re: calling things spam) by Bruce Barrett [EMAIL PROTECTED] Re: Forthcoming with support ( re: calling things spam) by Matthias Schmidt [EMAIL PROTECTED] Re: Forthcoming with support by Cotty [EMAIL PROTECTED] Re: Forthcoming with support ( re: calling things spam) by C. A. Niemiec [EMAIL PROTECTED] Re(2): annoying problem with power mail by Moritz Majce [EMAIL PROTECTED] Re(2): annoying problem with power mail by Moritz Majce [EMAIL PROTECTED] Re: Forthcoming with support by Carl Darby [EMAIL PROTECTED] Re(2): Forthcoming with support by Winston Weinmann [EMAIL PROTECTED] Re(2): Forthcoming with support ( re: calling things spam) by Winston Weinmann [EMAIL PROTECTED] -- Subject: Re: annoying problem with power mail From: Bruce Barrett [EMAIL PROTECTED] Date: Fri, 13 Jul 2007 10:58:33 -0700 Hi All, trying to help out with this even though I was not the original reporter. 1. For me this is VERY rare. Maybe even hasn't happened since 5.5.3, I can't say for sure. OS X version? 10.4.9 of late. Except for not going to 10.4.10 right away I generally update right away. I may have never seen this in 10.4.9 Any haxies installed? Nope Hardware? MacBookPro, 2GB, 120MB HD Display size? 1440 x 900 More than one display? No, just 1 PM 5.5.3 currently. English. Does the problem remain if you switch user? Never tried this. The picture that Moritz provided exactly matches my recollection for this condition. The To/CC/BCC column is missing (or more likely jammed under the left-hand side of the scrolling area) and the left part of the user name is jammed under the left side too. I hope this helps. Again, this is not an issue for me, I haven't seen it in quite a while. I'm just trying to provide a second data point in the hopes this can be fixed for Moritz. Bruce -- Bruce BarrettSee my website at: http://www.brucebarrett.com As Rene Merz wrote... Moritz Majce wrote i put a screenshot on http://www.monokultur.com/pm/problem.jpg Sorry, but this shot doesn't help to understand the problem. Could you please show it with filled-in (fictive) name and/or mail-address? Anyway your Mail-Window looks strange. I miss the column-names (in german=: Als [for To/CC/BCC] and Name and Konto: [for your account] as well). Seems that you should make a new installation of PM. By the way: It's very normal that the Name-field ist activated first. There you can write-in the mail-address (if you don't know or don't like to write a name) - after the mail-address-field will be filled automatically. -- Subject: Re: Forthcoming with support From: Charles Maurer [EMAIL PROTECTED] Date: Fri, 13 Jul 2007 14:15:15 -0400 The Cat wrote (13/07/2007): My masters dropped the ball a number of times, but I thank you for pinging me since I have no access to the keyboard otherwise. Maybe that explains it. My last attempt to contact you (using the help menu) was to request a multi-user rate for FoxTrot, after I had failed to obtain one by e-mailing Sales. After you did not answer that, I figured that you must be trapped within a bag, so there was no point ever to try contacting CTM again. Anyway, since you appear to be alive, I would appreciate your contacting me off the list about another matter. Derry Thompson wrote (13/07/2007): If the developers don't have the time to support the product, they might at least set up a web- based forum. What's wrong with an e-mail forum? Let's say that I know nothing about computers, I just want to use them. I have a question about Apple's Mail, I go to Apple's web-based forum and search for an answer. There is a good chance that I will find one and if I do not, I can ask a
Re(2): Bad aftersales Service
My apologies for using the word spam if that offended you. I have tried to explain that in another post, as has Bruce Barrett. You argue that I should search the archive, then go to the mailing list for answers. This is more efficient than a forum? I have only submitted questions to CTM which do not have answers in the user's manual. Have you looked at the user's manual? It is pretty limited in what it covers. So are the FAQs on CTM's web site. While you may feel that CTM answers questions, my experience is that it does not. I just went to the ctmdev.com web site and found that they no longer even mention sending an email to CTM to ask for help. They also have taken down their notice that they would respond to 80% of help requests within 2 days. The option to email CTM from the PowerMail Help menu is still there, however. But since CTM doesn't answer, email to CTM works more like the Apple reporter that appears when a program quits unexpectedly. CTM should note in PM that they rarely answer. Most people who send in a request for help would assume they'd get an answer. Setting up a method to send in a support request when there is little likelihood of an answer is wrong. Regards, - Winston Matthias Schmidt wrote: Webforums are not an alternative at all. They are so much more time intensive, extremely slow, you always have to login etc. Mr. Weinmann, calling this list a source of spam is a serious offense to all list members. If you can't read the users manual nor search the archive, with all respect, go somewhere else. CTM never lacked support, but they won't answer you questions if you can find the answer in the users manual. That are not support cases that's a lack of reading ability. Matthias what's wrong with this list? If you have a problem, search first the archives, which can be found here: http://tinyurl.com/ypovoh then you can ask here on the list. The list is read by the developers and they will respond if there's a real problem. all the best Matthias
Re: annoying problem with power mail
Moritz Majce hat am Samstag, 14. Juli 2007 geschrieben: http://www.monokultur.com/pm/1.jpg this is how it looks like when i click the reply-button the first time. http://www.monokultur.com/pm/2.jpg this is how it looks like after i closed the window and then re-clicked the reply-button. it has nothing to do with language settings or intel/ppc. This pictures were helpful! I guess it could have to do with the used font. Try to play with. (I use Verdana for the list letters.) Here (german version): PowerMail/Einstellungen/Anzeige/Eigene Schrift für die Listendarstellung (should be activated, then choose a font [or a different one]) (The font for the lists has effects also to the letters in that boxes.)
Re: Spamsieve Blocklist
I am away for a few weeks, maybe more, and will not available by; email; telephonic instrumentation; text, electronic, telepathic or any other sort of messaging. I will reply to carrier-pigeon (or pelican for that matter) messages ONLY! If this is of the utmost importance, you will be able to seek out our telephone number and call us. Someone will be able to assist you, but it ain't gonna be me... I'm going fishin' regards... Steve Hi all: A recent increase in the volume of spam I am receiving has made me a convert to Spamsieve, an excellent product with which I am well satisfied. Although Spamsieve correctly bins the spam even after minimal training, is it possible to 'add sender to blocklist' (or similar) so it doesn't get downloaded in the first place? Every so often I could then do a bulk clearance at the mail server. The reason I ask is that much of the spam seems the same thing over and over. cheeers, Chris
Re: Forwarding email
I am away for a few weeks, maybe more, and will not available by; email; telephonic instrumentation; text, electronic, telepathic or any other sort of messaging. I will reply to carrier-pigeon (or pelican for that matter) messages ONLY! If this is of the utmost importance, you will be able to seek out our telephone number and call us. Someone will be able to assist you, but it ain't gonna be me... I'm going fishin' regards... Steve Just started using Powermail and have one small problem. If I receive an email in HTML - graphics etc - and I want to forward it on to others the HTML etc is stripped out of the message. The only way to send it intact is to Redirect it. Is there any way, if I redirect, to change the From: field to reflect MY email address as opposed to that of the person who sent it to me? Or is there any other way of sending it intact. Hope this makes sense!! Regards Carl
Re: Attachment reminder?
I am away for a few weeks, maybe more, and will not available by; email; telephonic instrumentation; text, electronic, telepathic or any other sort of messaging. I will reply to carrier-pigeon (or pelican for that matter) messages ONLY! If this is of the utmost importance, you will be able to seek out our telephone number and call us. Someone will be able to assist you, but it ain't gonna be me... I'm going fishin' regards... Steve Can PowerMail alert me when I try to send a message that contains attached that the message has no attachment? I ran across a Thunderbird extension called AttachmentReminder that does that. You configure it with a list of strings that it should check for in the message ... enclosure, attached, whatever you are likely to use in message text. http://nic-nac-project.de/~kaosmos/index-en.html One the most useful email features I've run into recently. (Yes, I recently sent a friend a message in PowerMail that should have had an attached photo but didn't.) Bill
Re: Sharing Same Email in Multiple Contacts
I am away for a few weeks, maybe more, and will not available by; email; telephonic instrumentation; text, electronic, telepathic or any other sort of messaging. I will reply to carrier-pigeon (or pelican for that matter) messages ONLY! If this is of the utmost importance, you will be able to seek out our telephone number and call us. Someone will be able to assist you, but it ain't gonna be me... I'm going fishin' regards... Steve Hello, when adding a new contact in the address book sometimes i deal with two persons who share the same email address; this happens, for instance, with two little brothers who's real email is their father's. Unfortunately PM doesn't let me share the same email address in more than one contact in the address book. Is there any way to get around this? Thank you Giovanni Andreani PM 5.2.2 | OS X 10.3.9 | Power Mac G5/1.8GHz BiPro | 1GB RAM | 150GB HD
Re: Your database file has not the expected format
I am away for a few weeks, maybe more, and will not available by; email; telephonic instrumentation; text, electronic, telepathic or any other sort of messaging. I will reply to carrier-pigeon (or pelican for that matter) messages ONLY! If this is of the utmost importance, you will be able to seek out our telephone number and call us. Someone will be able to assist you, but it ain't gonna be me... I'm going fishin' regards... Steve I got this lovely message when starting PowerMail 5.5.3 this afternoon. After clicking OK, PowerMail starts up and the database opens, seemingly without problems. I've been using 5.5.3 since it came out; no recent disk errors or crashes. I can't compact the database; PowerMail gives the same error and wants to convert the database to PowerMail 5 format, but can't, of course, since it's already in PowerMail 5 format. It gets an unknown error; Class = Conv, what = 1, when = 0. I can rebuild, since the Your database file has not the expected format error comes up. Has anybody seen and fixed this error before? Brian
Re: once again
I am away for a few weeks, maybe more, and will not available by; email; telephonic instrumentation; text, electronic, telepathic or any other sort of messaging. I will reply to carrier-pigeon (or pelican for that matter) messages ONLY! If this is of the utmost importance, you will be able to seek out our telephone number and call us. Someone will be able to assist you, but it ain't gonna be me... I'm going fishin' regards... Steve Alright, I've done it in the past, but to make sure I'm not doing something wrong, I looked it up in the PM manual and it states clearly : launch PowerMail with the option- and command-keys down. This will invoke PowerMail's built-in recovery facility known as PowerMail First Aid. I have said so in the past and now again - this does NOT work for me (any longer). I can try it from the dock or in the Finder, I hold down the keys before even touching the PM icon, just to make sure I'm fast enough (who knows, maybe age IS beginning to show). No matter what I try, First Aid will NOT launch. Using PM 5.5.2 and have this problem probably since 5.2 - and now I need it, got a fat folder but no unread messages in there. Any ideas why PM just refused to open in First Aid mode? Thanks, ---marlyse ---marlyse
Re: redirecting HTML Emails
I am away for a few weeks, maybe more, and will not available by; email; telephonic instrumentation; text, electronic, telepathic or any other sort of messaging. I will reply to carrier-pigeon (or pelican for that matter) messages ONLY! If this is of the utmost importance, you will be able to seek out our telephone number and call us. Someone will be able to assist you, but it ain't gonna be me... I'm going fishin' regards... Steve Is there any way to Redirect HTML emails which contain things such as animation. Up until now whenever I have attempted this the animation doesn't work and the pictures are simply sent as attachments. Forwarding the email simply strips the HTML. Ta. Carl
Re: Forwarding scripts and headers
I am away for a few weeks, maybe more, and will not available by; email; telephonic instrumentation; text, electronic, telepathic or any other sort of messaging. I will reply to carrier-pigeon (or pelican for that matter) messages ONLY! If this is of the utmost importance, you will be able to seek out our telephone number and call us. Someone will be able to assist you, but it ain't gonna be me... I'm going fishin' regards... Steve I need a script to forward messages including complete headers. This script works except that it excludes most of the header. How can I get it include the full header? tell application PowerMail set theMessages to current messages repeat with msg in theMessages forward msg to [EMAIL PROTECTED] end repeat connect again end tell I also need a complementary script that forwards only headers, not the body. Can anybody suggest a way? Charles Maurer
Re: annoying problem with power mail
I am away for a few weeks, maybe more, and will not available by; email; telephonic instrumentation; text, electronic, telepathic or any other sort of messaging. I will reply to carrier-pigeon (or pelican for that matter) messages ONLY! If this is of the utmost importance, you will be able to seek out our telephone number and call us. Someone will be able to assist you, but it ain't gonna be me... I'm going fishin' regards... Steve On Thursday, July 12, 2007, Bruce Barrett sent forth: I've seen this happen sometimes as well, though it's now extremely rare for me. v5.5.3 Intel. Bruce -- Bruce BarrettSee my website at: http://www.brucebarrett.com As Moritz Majce wrote... I have got a really annoying problem with power mail (v. 5.5.3): whenever I open the new message window the email address input field is displaced to the left so that I cannot see the email address when typing. when I close the window and (re)open a new one the problem disappears. (see screenshot: problem.jpg) what can I do about this? I do not want to switch to apple?s mail but I cannot work properly with this bug.. best regards, moritz majce Well, I haven't seen it and your screenshot never made it to the list or at least not to my machine. Could you post your screenshot to a public photo hosting service on the web (picasa, photobucket, .mac, ...) so that I might see it? I'm curious to understand the problem and I can't seem to visualize it in my head. -- Tim Lapin [EMAIL PROTECTED] G4/AGP/400OS 10.3.9PowerMail 5.5.3 640 MB RAM 2x40 GB HDs i put a screenshot on http://www.monokultur.com/pm/problem.jpg
Re: Bad aftersales Service
I am away for a few weeks, maybe more, and will not available by; email; telephonic instrumentation; text, electronic, telepathic or any other sort of messaging. I will reply to carrier-pigeon (or pelican for that matter) messages ONLY! If this is of the utmost importance, you will be able to seek out our telephone number and call us. Someone will be able to assist you, but it ain't gonna be me... I'm going fishin' regards... Steve Does anybody else get lack of response to Powermail developers. I have sent about five emails to their customer support and have got no answer. The only one I did get a reply to was when I complained about their product. Might just as well ask the cat!
Re: Forthcoming with support
I am away for a few weeks, maybe more, and will not available by; email; telephonic instrumentation; text, electronic, telepathic or any other sort of messaging. I will reply to carrier-pigeon (or pelican for that matter) messages ONLY! If this is of the utmost importance, you will be able to seek out our telephone number and call us. Someone will be able to assist you, but it ain't gonna be me... I'm going fishin' regards... Steve Charles, dear Mr. Darby, My masters dropped the ball a number of times, but I thank you for pinging me since I have no access to the keyboard otherwise. On a more serious note: yes, it is possible to redirect an HTML message (forwarding will only forward its text portion, since we do not include an HTML editor in the product) and we have not been able to reproduce anything such as the disappearance of an address. Finally, two comments: one is that Charlie is right, we are thinking of a forum-like format although more for FoxTrot than for PowerMail, since the dynamic and contributions on powermail-discuss are pretty exceptional. The other comment is that I sometimes get discouraged by certain support messages who are repeatedly abrasive, terse or rude in their e-mails. Developers, and their cats, have feelings too (I regret to confess this)...
Re: Web support vs. email support groups
I am away for a few weeks, maybe more, and will not available by; email; telephonic instrumentation; text, electronic, telepathic or any other sort of messaging. I will reply to carrier-pigeon (or pelican for that matter) messages ONLY! If this is of the utmost importance, you will be able to seek out our telephone number and call us. Someone will be able to assist you, but it ain't gonna be me... I'm going fishin' regards... Steve Hi Masters of PowerMail, Regarding the forum vs. email method of community support... I must admit one of the perceived negatives I saw when considering switching to PowerMail was the lack of any visible way to reach support. Having a forum prominently available would have been encouraging for me. Here's what I wrote to a friend Sept-22-2006: Ah, you have hit on another con they seem a bit clueless in supporting materials. I think they take bug reports seriously, but, for example I could not find a way to submit one. :-( Here's a link to the manual (also lighter than I'd like.) http://www.ctmdev.com/documentation/manual.html Here's their discussion forum too (also not publicized): http://www.mail-archive.com/powermail-discuss@ctmdev.com/ As far as I recall you have to subscribe in order to find the archive, it's not available to someone surfing the web site. For what it's worth. :-) Bruce -- Bruce BarrettSee my website at: http://www.brucebarrett.com
Re: annoying problem with power mail
I am away for a few weeks, maybe more, and will not available by; email; telephonic instrumentation; text, electronic, telepathic or any other sort of messaging. I will reply to carrier-pigeon (or pelican for that matter) messages ONLY! If this is of the utmost importance, you will be able to seek out our telephone number and call us. Someone will be able to assist you, but it ain't gonna be me... I'm going fishin' regards... Steve i run powermail on a powermc quad g5. so it is not intel-related. Am/On Fri, 13 Jul 2007 16:50:57 +0200 schrieb/wrote Rene Merz: Mikael Byström hat am Freitag, 13. Juli 2007 geschrieben: i put a screenshot on http://www.monokultur.com/pm/problem.jpg Well, we see the name field being somewhat displaced, yes. Could you please restart PM under english and see if the problem remains? You do this by quitting PM and show info on the PM app icon and change the settings under language. It has nothing to do with the language version. I run the german version too but don't know that problem. same here ... never seen this. We run PM in German and English (all still PPC) maybe it's an Intel related problem or some haxie installed on that box. Thanks and all the best Matthias
Re: annoying problem with power mail
I am away for a few weeks, maybe more, and will not available by; email; telephonic instrumentation; text, electronic, telepathic or any other sort of messaging. I will reply to carrier-pigeon (or pelican for that matter) messages ONLY! If this is of the utmost importance, you will be able to seek out our telephone number and call us. Someone will be able to assist you, but it ain't gonna be me... I'm going fishin' regards... Steve http://www.monokultur.com/pm/1.jpg this is how it looks like when i click the reply-button the first time. http://www.monokultur.com/pm/2.jpg this is how it looks like after i closed the window and then re-clicked the reply-button. it has nothing to do with language settings or intel/ppc. moritz
Re: Forthcoming with support
I am away for a few weeks, maybe more, and will not available by; email; telephonic instrumentation; text, electronic, telepathic or any other sort of messaging. I will reply to carrier-pigeon (or pelican for that matter) messages ONLY! If this is of the utmost importance, you will be able to seek out our telephone number and call us. Someone will be able to assist you, but it ain't gonna be me... I'm going fishin' regards... Steve Please understand that when I say spam (in quotes) it means email that I do not find helpful which fills my in box. I do not mean spam in the classic sense of junk mail, phishing schemes, etc. Clearly there is a need for a word which explains email of which a portion may be of interest, but the vast majority of which I don't need. As and example, I prefer to go to a news site when I have an interest in a topic than to have RSS feeds or most other newsletters sent to my in box. This happens to be the most convenient way for me. It may not be for you or others. There is a cost in time to research any question. In my case, I think a forum would be more efficient for my needs. I was on the PM list some time ago, and did unsubscribe. I came back because CTM did not answer my questions as its web site said it would. I still have some questions, so I have stayed, for now. That does not mean it is my preferred option, simply that on balance it is more useful for me than not, right now. I feel the same thing about Microsoft Word, which I would gladly drop if WordPerfect for Mac came back. I have in the past lobbied for WordPerfect to come back to the Mac. This list provides feedback to CTM. If you had a request of them, would you not post it here? - Winston Cotty wrote: On 13/7/07, Winston Weinmann, discombobulated, unleashed: With all due respect, my experience is that CTM never answers help requests. I could copy them here, which would be tedious, but I assure you they have all been polite. The reason I find CTM's lack of support particularly disturbing is that they have stated on their web site that they will get back to users within a couple of days. I am sure this was CTM's intent when that was written, but they have not followed through. My suggestion to CTM is to confess that they are unable or unwilling to spend the time on individual support requests, and to strongly encourage those with problems to address them to the PowerMail discussion mailing list, as this is the only place they are likely to get help. The disadvantage of the mailing list is that everyone on the list has to receive every email for every topic. This comes close to being spam-like in its effect. The disadvantage, of course, is that it keeps a larger community informed of questions than a forum might. However, the spam problem of the mailing list I am sure discourages many people from signing up at all. With no respect at all, may I suggest that you unsubscribe from this spam list and help cut down on wasted bandwidth? -- Cheers, Cotty
Re: Bad aftersales Service
I am away for a few weeks, maybe more, and will not available by; email; telephonic instrumentation; text, electronic, telepathic or any other sort of messaging. I will reply to carrier-pigeon (or pelican for that matter) messages ONLY! If this is of the utmost importance, you will be able to seek out our telephone number and call us. Someone will be able to assist you, but it ain't gonna be me... I'm going fishin' regards... Steve My apologies for using the word spam if that offended you. I have tried to explain that in another post, as has Bruce Barrett. You argue that I should search the archive, then go to the mailing list for answers. This is more efficient than a forum? I have only submitted questions to CTM which do not have answers in the user's manual. Have you looked at the user's manual? It is pretty limited in what it covers. So are the FAQs on CTM's web site. While you may feel that CTM answers questions, my experience is that it does not. I just went to the ctmdev.com web site and found that they no longer even mention sending an email to CTM to ask for help. They also have taken down their notice that they would respond to 80% of help requests within 2 days. The option to email CTM from the PowerMail Help menu is still there, however. But since CTM doesn't answer, email to CTM works more like the Apple reporter that appears when a program quits unexpectedly. CTM should note in PM that they rarely answer. Most people who send in a request for help would assume they'd get an answer. Setting up a method to send in a support request when there is little likelihood of an answer is wrong. Regards, - Winston Matthias Schmidt wrote: Webforums are not an alternative at all. They are so much more time intensive, extremely slow, you always have to login etc. Mr. Weinmann, calling this list a source of spam is a serious offense to all list members. If you can't read the users manual nor search the archive, with all respect, go somewhere else. CTM never lacked support, but they won't answer you questions if you can find the answer in the users manual. That are not support cases that's a lack of reading ability. Matthias what's wrong with this list? If you have a problem, search first the archives, which can be found here: http://tinyurl.com/ypovoh then you can ask here on the list. The list is read by the developers and they will respond if there's a real problem. all the best Matthias
