Re: PM consistently hangs with POP/Yosemite

[Bob Parks]

That seems to have fixed it.   It just loaded 68 messages from the last
few days with no problems at all.

Thanks!

 Bob


PowerMail Engineering 
April 8, 2015 at 1:19 AM

The sample logs you sent me show that the hang occurs when trying to 
call SpamSieve to evaluate if the message is spam.
Quit PowerMail, delete the "{home}/Library/Application 
Support/PowerMail" folder, launch SpamSieve, then launch PowerMail 
again. This should fix the problem.



Jérôme - CTM Engineering


-
"As someone who's in the business of receiving and (ideally) responding
to 50 - 100 emails a day, through three different accounts, using
three different ports. As, someone who's in a constant state of
disorganzation, always losing, confusing, and misusing. As someone who
had to jump between OS9 and OSX machines for much longer than it was
in vogue, and needed his email to jump with him. As a Mac user who's
email is his bread and butter, and sometimes needs it to work better
than he does. I find Powermail to be simply invaluable."
J. Vernet, PowerMail user


Download a demo version from www.ctmdev.com
-

Re: PM consistently hangs with POP/Yosemite

[Bob Parks]

I wonder if some messages are causing the problem, and downloading with 
the other POP client just removes them from the server?


Bob

Peter Lovell wrote:

Do I understand correctly that downloading things on computer "B" (old PowerMac) causes 
downloads on computer "A" (new iMac) to work? That is very un-POP behavior. I don't think 
we're near the bottom of this yet.

Re: PM consistently hangs with POP/Yosemite

[Bob Parks]

Peter,

Thanks for the info.

I have always kept HTML reader turned off.  I just use the little icon 
on the bottom of the message window to render the HTML when needed, but 
usually, I just open the message in a browser.


When I was testing this afternoon, one of the messages that hung PM was 
a single word "test" in the body, plus the usual headers.  It was sent 
from Apple Mail, so it did have an HTML part.


This is frequent now.. like EVERY time it tries to download.  Giving it 
a lot of time, it will eventually download one message (out of a half 
dozen on the server).  The Activity Monitor detail shows lots of "recent 
hangs".. about 15 to 20 before it finally downloads the message.  I did 
grab several samples if anyone wants to see them.  CPU use is a small 
fraction of a percent.


Meanwhile, PM on the old computer works just fine.

Hmm.. while I was writing this (in a different program), PM easily 
downloaded a 700kb message (with large enclosures), and then hung on the 
next message.


BTW, when this started, I did start a new cache folder on the server for 
my account.  They normally accumulate some old messages (a few per year 
that somehow do not get deleted).


The other confusing part is that PM worked just fine for a day or so on 
the new computer before this problem started.


Bob

Peter Lovell 
April 5, 2015 at 6:55 PM
Hi Bob,

I have been using PM for many years and have occasionally had a 
problem of the type you describe. Not many, but more than a single one.


In my experience, it has been related to a very large (i.e. huge) 
message when I have "HTML" set as default. The underlying issue is 
that PM's rendering of HTML is not the same as that of Apple Mail, and 
there are a few things that cause it to stumble. I could speculate 
about the differences but it would be just that - speculation.


So instead I'll suggest a couple of things that might move things 
forward for you...


First is to turn off HTML as the default (Preferences > HTML Reader) 
if you haven't already done so. Then see if the messages download OK. 
You might find, as I did, that then switching from plain text to HTML 
on the "suspect" message took a *very* long time - indicating that 
it's a rendering issue rather than one of the download process


Second - if there's still a problem then, before you start PM, start 
"Activity Monitor" (in /Applications/Utilities) to watch what's 
happening. If PM hangs during the download then use Activity Monitor 
to sample the PM activity and send the output to CTM [I am skipping 
the details here for the sake of brevity -- if this is not familiar to 
you please email me and I'll send more detailed steps]


It also helps if you have the exact message content that is causing 
the problem. In my experience, the best way to do this is to use Apple 
Mail and "Forward as Attachment".


Regards.Peter

PM consistently hangs with POP/Yosemite

[Bob Parks]

Sorry if this topic has been discussed before, but I have not been saving the 
messages on this list.

I have been using Powermail for many years.   For the last few years, it has 
been on a Macbook Pro with OS 10.7.   It is connecting mostly with an EIMS 
server via POP.  No issues at all.

I just upgraded the computer to a new iMac running 10.10.2 Yosemite.  I 
upgraded Powermail to the most recent version (6.2.1).  Several times a day, PM 
hangs up while downloading a message.  PM becomes totally non responsive and 
has to be force quit.   It seems like the same message is hanging it up every 
time, but its hard to tell.

I can go back to my old PowerMac, and then PM works just fine (its actually 
still 6.1.5).  No issues at all.  After I do that, then the iMac can download 
OK for a while.

Any suggestions?

Bob Parks

Re: backup strategies

[Bob Parks]

>Subject: backup strategies
>From: "Bill Schjelderup" 
>Date: Fri, 19 Nov 2010 14:41:11 -0700
>
lots of stuff snipped..

>Although I'm a big fan of Crashplan,

I recently migrated the business backups to CrashPlan Pro, and have been
extremely happy with both the software and their support.

Bob

*********
*  Bob Parks  In theory, there is no difference *
*  b...@kidsource.com between theory and practice.   *
*  pa...@alum.mit.edu   *
*  http://www.kidsource.com/  In practice, this is rarely the case. *
*

Fwd: Your personal PowerMail 6 registration info !

[Bob Parks]

>Subject: Fwd: Your personal PowerMail 6 registration info !
>From: "CTM info" 
>Date: Fri, 19 Nov 2010 19:36:45 +0200
>
>Hello Bob,
>
>As far as I could tell, this case was closed over two months ago when we
>sent you your second key.

I never received it.  As I mentioned, some of the problem may have been
spam filters.  This email address has been used for over 15 years now,
and every spammer on the planet seems to send to it!  (many hundreds per
day).

I did receive two other copies of the email, one forwarded today, and
one dated Sept 18 that just showed up (with all the headers dated today).

>Finally, I've never been shy of admitting an occasional incompetence in
>customer support publically on this list; however this case is a bit
>unfair, but you may not have received the key I guess.

Well, I did send several emails in July with no response, then some in
August that got the "will reply next week", and one in Sept, a few days
before you sent the key that I never received.  And the keys just made
it through the same spam filters as before (with no changes in the filters)

Thank you for sorting this out!

Bob
*********
*  Bob ParksOne of the penalties for refusing   *
*  b...@kidsource.comto participate in politics is that you  *
*  pa...@alum.mit.edu   end up being governed by your inferiors.*
*  http://www.kidsource.com/   --Plato  *
*

Does CTM really exist or is the customer service just abysmal?

[Bob Parks]

Ok, I hate to put this on the public list, but I am about to give up.

Or, maybe some things got lost in spam filters, in which case this has a
better chance of getting through..

I have been using Powermail for 7 years.  I have had several licences
for my company.  When PM6 came out, I upgraded two of them, and paid for
the multiple upgrade. I have a receipt for what I paid.

At the time I got the new key, I actually only installed one copy.  Back
in June or July, I went to upgrade the other copy, and found out that
CTM had sent me a licence key for only one copy, not the multiple I had
paid for.

I emailed them at the time (late June or early July ).  I emailed them a
week later (mid July).  I emailed them in mid August.  At that point I
got an email saying that the person was in a course and would respond
the next week.  Never happened.  I tried again in September. No
response.  I have sent a total of about 7 emails now and still do not
have my very simple problem solved.

CTM, this is absurdly bad customer service.  I want my license key or I
want my money back.

Please reply publicly to this list, just to let us know someone is
actually there!

Bob Parks

Re: multi-license discount

[Bob Parks]

On 7/8/10, PowerMail discussions wrote:

>Subject: multi-license discount
>From: "John Snippe" 
>Date: Thu, 8 Jul 2010 07:59:32 -0400
>
>I filled in the form asking for a promo code for multi-license
>discounting on the ctmdev website, but nobody seems to be listening...
>are they on holidays?
>--
>John Snippe
>

I emailed a last week about a license problem and have not gotten a
response either.

Bob

*********

Bob Parks  b...@kidsource.com  pa...@alum.mit.edu
www.kidsource.com

"An expert is a person who has made all the mistakes that can be made in a
very narrow field."
Niels Bohr
*

Re(2): One other wish for PM6

[Bob Parks]

On 9/1/08, Bob Parks wrote:

>
>Full internet access the whole time.  Ethernet to a T1 line.  Web
>browsing works, fetching email works.
>
>Bob

Ok, Rene gave me a clue.  I have my send and receive set to do one
account at a time.  In the schedulings dialog, the SMTP has all options
checked.. immediately when queued, when retrieving and before quitting.

With the VPN down, I tried sending a message on a VPN account.  After a
while it timed out and I got a no server error message.  Just like it
should.  I then tried sending an email from a different account.  It
went into the out tray, but there was no attempt to send it (based on
the status bar on the lower corner of the recent mail window.)  Tried
again with a different, non VPN account.  Again, right into the Out
Tray, no error message, nothing showed up on the status bar.

If I go into the Out tray, click on either message to a non VPN account,
click send.. nothing.  If I click on the message to the VPN account it
tries again, and of course times out.

In all cases, I had full internet access, and access to the non VPN mail
servers.  I could retrieve mail just fine, and it works fine on the
scheduled retrieve connections.

If I delete the stalled VPN message from the Out Tray, the other two
messages send immediately.

If I go check "send simultaneously" in Mail Schedulings, then it works
fine, and the stalled VPN message does not block other accounts.

There are times when I am traveling that I have slow, high latency net
connections, and things really slow down with multiple simultaneous
connections, so I prefer to do one account at a time.

BUT, I think it is still wrong to block all accounts when one account
has a sending error, and its still wrong to not notify the user when the
program cannot do an action that was specifically requested i.e. send an
email when the user says to send it.

Bob
*****
*  Bob Parks  In theory, there is no difference *
*  [EMAIL PROTECTED] between theory and practice.   *
*  [EMAIL PROTECTED]   *
*  http://www.kidsource.com/  In practice, this is rarely the case. *
*

Re: One other wish for PM6

[Bob Parks]

On 9/1/08, PowerMail discussions wrote:

>Subject: Re: One other wish for PM6
>From: "Rene Merz" <[EMAIL PROTECTED]>
>Date: Mon, 1 Sep 2008 11:56:47 +0200

>
>I do not know this problem.
>In such a case my PM sends _all_ other messages from all _other_ accounts.
>
>It seems that your problem has nothing to do with a possible down of
>your VPN server but with a down of your general _internet_-connection.
>In such a case, of course, PM cannot send any mail to anywhere.

Full internet access the whole time.  Ethernet to a T1 line.  Web
browsing works, fetching email works.

Bob

*********
*  Bob Parks  Black holes   *
*  [EMAIL PROTECTED]  are where *
*  [EMAIL PROTECTED] God divided   *
*  http://www.kidsource.com/  by zero.  *
*

One other wish for PM6

[Bob Parks]

I have one major problem with PM right now.  If, for some reason, a
message cannot be sent, it blocks the whole queue.  When I have my
connection settings set to send email immediately, and when I click
SEND, if PM is not going to actually send it, it should put some warning
dialog up in my face to let me know that it did not do what I wanted it to!

I have to use VPN's to send mail on some accounts, quite often I get a
case where I try to send a mail and it cannot connect to the server when
I try to send, because the VPN is down.  OK, it gives me a warning.  No
problem.  Sometimes it just has to wait until I can get the VPN up.
However, if I try to send mail on a different account later, while the
VPN mail is still in the queue, the new mail is not sent, and no warning.

So, this should be simple..

If a given message CAN be sent, send it.  Dont wait because some other
message on a different account cannot be sent.

If for any reason, it does not send a message, let the user know.

It might be nice to set up a reminder as a user option..   i.e. " I have
been unable to send 3 outgoing messages for the last hour, please check
your connection" or whatever.

As it is right now, I can get to the end of the day and then find that I
have a dozen out going messages stacked up.

Sorry about the rant.. maybe there is already some workaround for this
that I have not found... but its been a big problem for me a few times.

Bob Parks

Re:Time Machine discussion.

[Bob Parks]

On 11/11/07, PowerMail discussions wrote:

>Less than a minute - nice! On my system, the backups complete with the
>Powermail folder include, but then in the System Preferences Time
>Machine pane it just sits on "preparing" for ever. 

One bit of information that nobody is mentioning.. how big is the
PowerMail message database?

Mine is a bit over 300 mb.  Thats a lot of stuff to back up every
hour!   Additionally, what happens to TM if the database is modified
during the time its being copied?

So, for now, I am sticking with a Retrospect backup every night, with PM
shut down.

TM seems much better suited for use with email programs that maintain a
lot of separate files rather than one big database.

Bob

*****

Bob Parks  [EMAIL PROTECTED]  [EMAIL PROTECTED] 
www.kidsource.com   

 " We call it theory when we know much about something but nothing works,
and practice when everything works but nobody knows why."
 - Albert Einstein
*

Re: OS 10.5 compatibility

[Bob Parks]

A bit more on the keychain issues.

I did do the keychain first aid as someone mentioned. (I had never seen
that command before). All of the errors shown were in PM related passwords.

PM accounts that had the password in the keychain would work fine for a
"connect..." connection, but would fail for a schedule.  No warning or
error message, the connection just did not happen.

PM accounts that did not use the keychain worked fine, both for manual
connections and schedules.

Now, when I moved to Leopard, the first thing I tried to run was PM and
that was before I knew of the keychain patch, and I met all the
requirements for having the keychain fail.   Maybe if I would have run
the patch first, it would have been different.

Bob
*****

Bob Parks  [EMAIL PROTECTED]  [EMAIL PROTECTED] 
www.kidsource.com   

"Luckily time does not fly or it would always be crashing"
Bill Gieskieng

*

Re: Minor Leopard problems

[Bob Parks]

Tom,

Thanks, that seems to have been part of it.  I had all the accounts
working if I did a "connect again", but they would not run on the schedule.

I changed the accounts so they did not use keychain passwords and now
schedules are working again for those accounts.

Bob


On 11/1/07, PowerMail discussions wrote:

>Subject: Re: Minor Leopard problems
>From: "T.L. Miller" <[EMAIL PROTECTED]>
>Date: Wed, 31 Oct 2007 15:18:52 -0400
>
>On 10/30/07, at 9:10 PM, Bob Parks [EMAIL PROTECTED] said:
>
>>First is that none of the schedules seem to run.  I even made a new one,
>>and made it active, but none of the auto connect parts work.
>
>Sounds kind of like the problem I had. What happens when you uncheck
>"Save passwords in Mac OS keychain," but put your passwords in for each
>account?
>
>
>Tom Miller

*

Bob Parks  [EMAIL PROTECTED]  [EMAIL PROTECTED] 
www.kidsource.com   

"An expert is a person who has made all the mistakes that can be made in a
very narrow field."
Niels Bohr
*

Minor Leopard problems

[Bob Parks]

I am trying Leopard.  I did a new install on an external drive and had
it copy over my old disk.  (if it works out the external drive gets
moved to an internal boot drive).

Overall, pretty good.  I did hit the keychain problem, but the patch
seems to have fixed it.

I have 2 problems with Powermail.

First is that none of the schedules seem to run.  I even made a new one,
and made it active, but none of the auto connect parts work.

Second, it reset the default account for sending new emails.  I know I
was able to set it before, but I cannot figure out how to do it now.

Any suggestions?

Thanks!

Bob 
*

Bob Parks  [EMAIL PROTECTED]  [EMAIL PROTECTED] 
www.kidsource.com   

"Hell, there are no rules here - we're trying to accomplish something."
Thomas A. Edison  

*

Re:cannot send on some accounts.

[Bob Parks]

On 1/11/05, PowerMail discussions wrote:

>Subject: Re: cannot send on some accounts?
>From: "Rene Merz" <[EMAIL PROTECTED]>
>Date: Tue, 11 Jan 2005 08:03:07 +0100
>
>Obviously a problem of your SMTP-login.
>Check the password (if required) of SMTP and the SMPT-server name too.

Those were fine.. checked all of them already.
>
>When did you repair the User Rights last time?
>Sometimes PM comes in trouble with passwords when the User Rights are faulty
>(specially when in the identity of concerned accounts the option
>"password into keychaine" [or similar expression in english] is active,
>which should be).
>

I finally found it.  Something messed up the send queue.  I think it had
tried to send a message and had a problem, and I deleted the message
before it finally got sent.  So, holding down the command-option keys on
launch gave an option to flush the queue that I had not noticed before,
and doing that fixed the problem.

Bob

*****
*  Bob Parks Only those who will risk   *
*  [EMAIL PROTECTED] going too far can possibly *
*  [EMAIL PROTECTED]find out how far one can go.   *
*  http://www.kidsource.com/   -- T.S. Eliot*
*

cannot send on some accounts?

[Bob Parks]

PM was working fine for me until about a week ago.  Since then, it will
not send on some accounts.  If I click send, there is nothing whatsoever
in the activity window.  Other accounts (including some on SMTP servers
that are now failing) continue to work fine.

I tried making a new account with the settings of one of the ones that
does not work, and it also does not work.

I can receive on all accounts with no problems.

Any suggestions?

Bob Parks

Re: spamsieve scripts

[Bob Parks]

On 8/27/04, PowerMail discussions wrote:

>5) In the Script Editor, change "SpamSieve" to "iCal" and compile the
>script.  (note: you will get a compile error, that's OK)
>
>6) Change "iCal" back to "SpamSieve", compile it again, and save.


I had not read any of this before running into the problem, but I just
added a blank space at the end of the script file and recompiled, and it
worked.

Bob
*********

Bob Parks  [EMAIL PROTECTED]  [EMAIL PROTECTED]  www.kidsource.com 
 

"I hate documentation, it gives you a false sense of having done
 some useful work!"
 - Anon. 2003
*

Re: double click in title bar problem

[Bob Parks]

On 5/24/04, PowerMail discussions wrote:

>Subject: Re: double click in title bar problem
>From: "Christian Roth" <[EMAIL PROTECTED]>
>Date: Mon, 24 May 2004 00:02:05 +0200
>
snip

>My workaround currently is to disable this feature is Appearance
>preferences - and so far, I haven't missed that feature except for in
>apps that do not support Cmd-M for window minimization.
>
>Regards, Christian.

thanks!  I thought there had to be a prefs setting for it somewhere, but
looked everywhere but Appearance!

Bob

*********
*  Bob Parks Take Chances!  *
*  [EMAIL PROTECTED] Get Messy! *
*  [EMAIL PROTECTED]Make Mistakes! *
*  http://www.kidsource.com/ Ms. Frizzle*
*

double click in title bar problem

[Bob Parks]

I think there has to be some setting to control this, but I cannot find
it anywhere...

I normally read new mail from the "Recent Mail" window.  When I double
click on a message to open it in a new window to read it, the message
will open up with the title bar appearing on top of where I just double
clicked.  The new window interprets this as a "minimize" command and
shrinks itself down into the dock, which is NOT what I want to have happen.

It would be fine to just disable the "double click title bar to minimize"
function, since the yellow button right next to there does the same thing.

Is there any way to get around this behaviour?

Thanks

Bob

*********
*  Bob Parks   Do not meddle with the affairs   *
*  [EMAIL PROTECTED]   of dragons, as you are crunchy   *
*  [EMAIL PROTECTED]  and taste good with ketchup. *
*  http://www.kidsource.com/*
*

Re: server side spam filtering

[Bob Parks]

>anyone know how any equally good Mail filter software that runs on the
>server? Preferrably on OS X Server (Think Unix).

We went with an outside filtering service (Postini).  The filtering is
not perfect, but its quite good and easy to use.  Since we are a small
company, we got it through a VAR.  Price is $2 per human user per month,
with a minimum of 10 users, plus a few hundred $ initial setup (but with
a free trial).

It also does a great job on viruses, which was great during some of the
recent Windoze outbreaks, where it kept hundreds of megabytes per day
from reaching our server.

If you want more info, contact me off the list

Bob

*****
*  Bob Parks   Do not meddle with the affairs   *
*  [EMAIL PROTECTED]   of dragons, as you are crunchy   *
*  [EMAIL PROTECTED]  and taste good with ketchup. *
*  http://www.kidsource.com/*
*

Re: search

[Bob Parks]

On 5/27/03, PowerMail discussions wrote:

>Subject: Re: Powermail 4.1.3  (Was: Powermail 4.1.2)
>From: "Rick Lecoat" <[EMAIL PROTECTED]>
>Date: Mon, 26 May 2003 20:36:18 +0100
 snip

>PM returned 3 messages. None of them contained the word "total" and none
>of them contained the word "carnage".
>Conclusion: PM's search function is still useless in the extreme because
>I will never be certain that it has found all of the matching messages,
>and in order to find those matching messages I will normally have to wade
>through many results that do not match any of my search terms. 

OK, but did ANY messages in your database have those words?  (you said
you picked some words at random).  If so, how many messages did it miss?

If PM missed messages that had one or both words, that is a serious
problem.  If you didnt have any messages with those words, then your
conclusion is invalid.

A "vector search" like PM uses will return a lot of hits that do not have
both words, but the ranking system should put the ones with both words
near the top of the list.  It should also do a tolerable job of finding
what you want even if you dont know EXACTLY what you are looking for.  In
my limited experience with PM (and a lot more experience with the Apple
V-twin search engine that it uses), it generally does a pretty good job
of that. (and way better and faster than the boolean search in eMailer).

Some of the problems are not in the basic search algorithm, but rather in
the "stemming", which attempts to reduce variants of a word (like
stemming, stems and stem) into a core word that then goes into the
search.  Given the nature of English, this is a tough problem (like mouse
and mice), and the messages with hits might have had a word that was
similar enough to your search words to show a hit.

One thing is obvious, people who are used to boolean searching tend to
not like the "fuzzy" results that come from vector searches.  Oh well.

bob

*
*  Bob Parks   Time Flies Like The Wind,*
*  [EMAIL PROTECTED]   Fruit Flies Like Bananas.*
*  [EMAIL PROTECTED]   Marx*
*  http://www.kidsource.com/*
*

Re: Now Contact synch

[Bob Parks]

>Subject: Re(3): New mail alert?
>From: <[EMAIL PROTECTED]>
>Date: Sat, 3 May 2003 19:10:41 -0400
>
snip
>
>I have also found a program that will sync my NUDC contacts with Apple
>Address book and then whenever PM opens it also automatically sync with
>the Apple Address book.  It works very well.

As of a few days ago, Power On, the current developer of Now Contact,
came out with a program to sync Now Contact with the Apple Address Book.
 (called "Address Book Sync"). I have not tried it yet, but its a free
download from the Now Contact web site.

Bob

*********

Bob Parks  [EMAIL PROTECTED]  [EMAIL PROTECTED]  www.kidsource.com 
 

The reasonable man adapts himself to his environment while the
unreasonable man adapts his environment to himself. All progress is
therefore dependent upon the unreasonable man. - George Bernard Shaw
*

script syntax to keep a message from appearing in "Recent Mail"?

[Bob Parks]

Hi,

I am using SpamSieve to deal with all my incoming spam. The program is by
far the best I have tried, with no significant false positives, so I
would like to modify its AppleScripts so that when it files a message in
the spam folder, it also removes it from the "Recent Mail" browser
window.  Is there any way to do this?

I know I can set up the script to file the spam in the "Mail Trash", and
then it does not show up in recent mail, but that clutters my trash
folder (which I occasionally have to pull messages out of), with  spam
that I dont want.

I am also not quite willing to permanently delete the spam, since I do
not want to risk losing a good message by accident. 

Thanks

Bob Parks

*********
*  Bob ParksIf everything seems *
*  [EMAIL PROTECTED]to be going well,   *
*  [EMAIL PROTECTED]   you have obviously  *
*  http://www.kidsource.com/overlooked something!   *
*

new user- signatures question

[Bob Parks]

Hi, I am a long time eMailer user converting to PowerMail. So far, things
are going well, but is there any way to have a random signature added
automatically to a new mail?  I checked the manual and the FAQ's and I
think I have looked everywhere I can think of in the program, but all I
have been able to do is manually add random signatures to each mail.

TIA

Bob Parks

*
*  Bob Parks Get the facts first,   *
*  [EMAIL PROTECTED] and then you can distort   *
*  [EMAIL PROTECTED]them as you like.  *
*  http://www.kidsource.com/- Mark Twain.   *
*