Re: PM quits before it runs
Nancy, Another thought: Are you trying to use your PM4 Key, or did you get a new key for PM5? The new app requires a new key. -- Alan D. Neubert iBook 800 40 GB HD/640 MB RAM OS 10.3.6 Powermail 5.0.2/ 2-pane view
Re: PM quits before it runs
A-NO-NE Music on 12/24/04 said Nancy Creighton / 04.12.24 / 1:13PM wrote: I just removed PM from my computer, and did a new reinstall, and that didn't help. So you are probably right, it's not PM. I've never used Terminal, so I'm not comfy but there's a first time for everything. I used to run a networked PC lab (back when Windows 3.1 was the new wonder) so I'm comfy with going into the innards of software and hardware in general. OK, Let me try if I can do this without Terminal. Under Finder, locate ~/Library/Application\ Support folder That would be your home - Library folder. Make sure AddressBook is there. Highlight it then Cmd+I which brings the info pane. Look under Permission (or something like that.. I am on Japanese machine :-) Is the owner you? If not, change it to you including all the sub folders. If I can edit a bit to English machine: 1. ~/Library/Application Support folder [that is, the name is Application Support] 2. AddressBook [same as you say] 3. Cmd+I OR the gear where it says Action 4. It says Ownership Permissions And then says, You can and there is a box which should say Read Write Under that it says Details and you need to make that arrow point down to see what Hiro is talking about, then it will say Owner: and should be your machine name -- Barbara Needham
Re: PM quits before it runs
Nancy Creighton / 04.12.24 / 1:13PM wrote: I just removed PM from my computer, and did a new reinstall, and that didn't help. So you are probably right, it's not PM. I've never used Terminal, so I'm not comfy but there's a first time for everything. I used to run a networked PC lab (back when Windows 3.1 was the new wonder) so I'm comfy with going into the innards of software and hardware in general. OK, Let me try if I can do this without Terminal. Under Finder, locate ~/Library/Application\ Support folder That would be your home - Library folder. Make sure AddressBook is there. Highlight it then Cmd+I which brings the info pane. Look under Permission (or something like that.. I am on Japanese machine :-) Is the owner you? If not, change it to you including all the sub folders. -- - Hiro [PROTECTED] [PROTECTED] [PROTECTED]
Re: PM quits before it runs
I just removed PM from my computer, and did a new reinstall, and that didn't help. So you are probably right, it's not PM. I've never used Terminal, so I'm not comfy but there's a first time for everything. I used to run a networked PC lab (back when Windows 3.1 was the new wonder) so I'm comfy with going into the innards of software and hardware in general. -- Nancy Creighton Purple Swirl Arts web and graphic design - http://www.hypertracker.com/go/purpleswirl/PSarts001/ Nancy Creighton / 04.12.24 / 2:21AM wrote: Nope, this didn't work, Hiro. Then I am most certain your problem is not related to PM but AppleAddressBook. Your Application Support directory is hosed. Are you comfortable using Terminal? -- - Hiro [PROTECTED] [PROTECTED] [PROTECTED]
Re(3): PM quits before it runs
Sigh, I deleted everything except the .zip file, the key and the crash log report. Started all new, and got the same quit problem. Hiro said something about it not being a PM problem, maybe he's right. -- Nancy Creighton Purple Swirl Arts web and graphic design - http://www.hypertracker.com/go/purpleswirl/PSarts001/ you might have some corrupted preference file, I do not know. did you try holding down the option key while starting PM to get into the first aid dialog box? if you can't even get that far, I'd do a search on your drive for CTM and for PowerMail and delete any trace - except the .zip archive file you've made before and the PM key. then re-download and re-install. good luck, ---marlyse former message(s) quotes: - Marlyse, I made the archive, never used that command before, and it was easy. But reinstalling PM5 from a new download (deleting old PM folders and moving file from the disk image to applications folder) didn't work -- I'm still getting application unexpectedly quit errors. I also ran Disk Utility and repaired permissions, but that didn't help. It's not a problem with the PM5 key is it? That's in the prefs file. -- Nancy Creighton Purple Swirl Arts web and graphic design - http://www.hypertracker.com/go/purpleswirl/ PSarts001/ How best to handle my email files so they don't get written over or anything? Select the folder that contains the message database and addressbook etc. (probably in your document folder or similar) and make an archive (via the action icon in the finder, you'll have a .zip file as the backup). ---marlyse
Re: PM quits before it runs
Nancy Creighton / 04.12.24 / 2:21AM wrote: Nope, this didn't work, Hiro. Then I am most certain your problem is not related to PM but AppleAddressBook. Your Application Support directory is hosed. Are you comfortable using Terminal? -- - Hiro [PROTECTED] [PROTECTED] [PROTECTED]
Re(2): PM quits before it runs
Marlyse, I made the archive, never used that command before, and it was easy. But reinstalling PM5 from a new download (deleting old PM folders and moving file from the disk image to applications folder) didn't work -- I'm still getting application unexpectedly quit errors. I also ran Disk Utility and repaired permissions, but that didn't help. It's not a problem with the PM5 key is it? That's in the prefs file. -- Nancy Creighton Purple Swirl Arts web and graphic design - http://www.hypertracker.com/go/purpleswirl/PSarts001/ How best to handle my email files so they don't get written over or anything? Select the folder that contains the message database and addressbook etc. (probably in your document folder or similar) and make an archive (via the action icon in the finder, you'll have a .zip file as the backup). ---marlyse
Re(2): PM quits before it runs
How best to handle my email files so they don't get written over or anything? Select the folder that contains the message database and addressbook etc. (probably in your document folder or similar) and make an archive (via the action icon in the finder, you'll have a .zip file as the backup). ---marlyse
Re: PM quits before it runs
Thanks for your answers, both Hiro and Ron. I did the transfer after being frustrated -- I just moved and am in temp quarters, staying with my brother. All of my programs are packed away in storage. What transfer did that I didn't like, was it let me pick applications only, but not WHICH applications, which would have avoided this problem. After the transfer, both PM4.1 and PM5 were on my new machine -- but I'd already been using 5. So I deleted 4.1 and that didn't help. When I re-downloaded PM5, I only moved over the application, I didn't try to reinstall because I didn't want to mess up my messages. I have the PM5 key in the right place, so that's not the problem. Yes, I'm getting application unexpectedly quit messages. Should I download and reinstell PM5 again? How best to handle my email files so they don't get written over or anything? -- Nancy Creighton Purple Swirl Arts web and graphic design - http://www.hypertracker.com/go/purpleswirl/PSarts001/ Nancy Creighton / 04.12.23 / 8:41PM wrote: I've been using, and am using now, PM 4.1 on my G4 Powerbook. I just bought a G5 iMac. At the time I bought it, I skipped the instructions for moving files from my old computer to my new one via firewire. Good move. There are many reports 'transfer' is more trouble than convenient. I bought the upgrade for PM5, but hadn't installed it yet, so installed it on my new computer, moved files over and got that to work. I am pretty confused with this. So, on your new iMac, which version of PM is installed? Now, two weeks later, I was ready to move the applications from my laptop to the G5 via firewire. So I finally did that. Copying application without knowing associated Application Support files and pref files is not a good idea. Reinstall from scratch is much safer, and saves time down the road. Now, PM won't work at all. It tries to start and quits before it starts. Do you see application unexpectedly quit message? -- - Hiro [PROTECTED] [PROTECTED] [PROTECTED]
Re: PM quits before it runs
FWIW, I used it to transfer files from a G4 to a G5 and it worked great. I was very impressed. I only had to install one program (Stuffit Deluxe, I think). Ron A-NO-NE Music wrote on 12/23/04: I've been using, and am using now, PM 4.1 on my G4 Powerbook. I just bought a G5 iMac. At the time I bought it, I skipped the instructions for moving files from my old computer to my new one via firewire. Good move. There are many reports 'transfer' is more trouble than convenient.
Re: PM quits before it runs
Nancy Creighton / 04.12.23 / 8:41PM wrote: I've been using, and am using now, PM 4.1 on my G4 Powerbook. I just bought a G5 iMac. At the time I bought it, I skipped the instructions for moving files from my old computer to my new one via firewire. Good move. There are many reports 'transfer' is more trouble than convenient. I bought the upgrade for PM5, but hadn't installed it yet, so installed it on my new computer, moved files over and got that to work. I am pretty confused with this. So, on your new iMac, which version of PM is installed? Now, two weeks later, I was ready to move the applications from my laptop to the G5 via firewire. So I finally did that. Copying application without knowing associated Application Support files and pref files is not a good idea. Reinstall from scratch is much safer, and saves time down the road. Now, PM won't work at all. It tries to start and quits before it starts. Do you see application unexpectedly quit message? -- - Hiro [PROTECTED] [PROTECTED] [PROTECTED]