Re: database glitch

[Zach Selland]

On Thu, Apr 3, 2003, Rick Lecoat <[EMAIL PROTECTED]> wrote:

>Thanks for the idea Zach.

Hey, no problem! Glad to be of help!

Cheers,
Zach

-- 
Zach Selland
Taylor Design Group
Portland, OR
[EMAIL PROTECTED]
www.taylordesigngroup.com

Re: database glitch

[Rick Lecoat]

Received from: Zach Selland
At: 7:19 pm (GMT) on Wed, Apr 2, 2003

>Just a thought, did you try either of the "preference reset" options at
>the bottom of the Powermail First Aid window?

Zach, that was an inspired suggestion. For some reason, checking the
first of those buttons (Reset window-related prefs) revealed a lot of
previously invisible/hidden unread messages. They were all duplicates of
each other and none of them had any body content; one example must have
been generated each time PM checked the POP account until I deleted the
corrupted message with Mail Siphon (once that was deleted the mail
download process could complete normally).

Thanks for the idea Zach.
Rick

---
G4/500 MHz (DP)  ::  OS 10.2.4  ::  PM 4.1.2  ::  3 pane mode  ::  768 MB RAM

Re: database glitch

[PowerMail Engineering]

Rick Lecoat wrote:

>Yesterday I got a corrupted message in my pop account that PM couldn't
>download properly;
>Being a level-headed chap I downloaded Mail Siphon and remotely deleted
>the message on the POP server.

When a problem like this happens, you can of course delete the message
from the POP server using Mail Siphon, or a webmail access, but if you
want to report the problem to CTM so we can fix it, the best thing is,
before deleting the message, to retrieve it with Apple's Mail, then copy
it's raw source (menu message/show), paste it in a text file and send the
text file to me, with a report explaining what is happening.

>However: during the failed download attempts, another symptom showed up;
>two folders have become enboldened without having any visible unread
>messages inside them. I've tried a database rebuild, both basic and
>low level

Have you tried to rebuild the sort indices? Or have you only compacted
and done a low level rebuild?

Jérôme - PowerMail Engineering

-
   "Excellent full-featured programme with top-notch support from the
developers (even for bonehead queries). by far the best of many
Email progs I've tried."
  PowerMail user comment from www.versiontracker.com

 Download a demo version from http://www.ctmdev.com
-

Re: database glitch

[Tim Lisauskas]

Hi Rick,

Karel Gillissen said:
>>Hi Rick
>>
>>Are you sure that you have the 'View All'  command selected? (Menus ->
>>View -> View All)
>>That happened to me once; for some reason it 'automagically' changed to
>>'View Unread', while some unread messages didn't show up.
>>I did the same things as you, apparently without succes until I
>>discovered this menu glitch.
>>
>>Karel

To which Rick answered:
>Karel;
>Thanks for the thought, but yeah, I've tried all those view switches,
>changing it to View Unread and back to View All, but nothing makes any
>difference. All the 'read' messages are visible, but there are no bold,
>ie. unread ones in the list. I made screenshot of a portion of the
>window, showing my inbox (nothing secret or incriminating at the moment).
>It's at:
>
>
>Help! A curse upon these enboldened folders!
>Rick

Have you tried turning off the bolding feature and then turning it back
on again?

Go to Preferences- Display and uncheck the box that says "Bold unread and
waiting messages."  See if your In Tray is liberated.  Then, turn it back
on and hope for the best.

I don't know if this will work, but it's worth a shot, I suppose.

Tim
Tokyo, Japan

iBook   PPC G3   300MHz   OS 8.6   160MB/+400MB VM   CarbonLib 1.6
PM 4.1.2   (15MB allocated)   2 pane view   Digest Mode
Tim's PowerMail FAQ 
Last updated: March 21, 2002

PowerMail AppleScript Archives:

Re: database glitch

[Zach Selland]

On Wed, Apr 2, 2003, Rick Lecoat <[EMAIL PROTECTED]> wrote:

>Help! A curse upon these enboldened folders!

Hi Rick,
Just a thought, did you try either of the "preference reset" options at
the bottom of the Powermail First Aid window? 

Thanks,
Zach

-- 
Zach Selland
Taylor Design Group
Portland, OR
[EMAIL PROTECTED]
www.taylordesigngroup.com

Re: database glitch

[Rick Lecoat]

Received from: Karel Gillissen
At: 2:02 am (GMT) on Wed, Apr 2, 2003

>Hi Rick
>
>Are you sure that you have the 'View All'  command selected? (Menus ->
>View -> View All)
>That happened to me once; for some reason it 'automagically' changed to
>'View Unread', while some unread messages didn't show up.
>I did the same things as you, apparently without succes until I
>discovered this menu glitch.
>
>Karel

Karel;
Thanks for the thought, but yeah, I've tried all those view switches,
changing it to View Unread and back to View All, but nothing makes any
difference. All the 'read' messages are visible, but there are no bold,
ie. unread ones in the list. I made screenshot of a portion of the
window, showing my inbox (nothing secret or incriminating at the moment).
It's at:


Help! A curse upon these enboldened folders!
Rick

---
G4/500 MHz (DP)  ::  OS 10.2.4  ::  PM 4.1.2  ::  3 pane mode  ::  768 MB RAM

Re: database glitch

[Karel Gillissen]

>Neither of these 2 folders have any unread messages in them, yet persist
>in indicating that they do. I've tried a database rebuild, both basic and
>low level, using PM's own repair features, but it has made no difference.
>I don't want these two folders permanently bold, what can I do? Maybe
>this is one for CTM to chime in on?

Hi Rick

Are you sure that you have the 'View All'  command selected? (Menus ->
View -> View All)
That happened to me once; for some reason it 'automagically' changed to
'View Unread', while some unread messages didn't show up.
I did the same things as you, apparently without succes until I
discovered this menu glitch.

Karel

===
Age is mostly mind over matter.
If you don't mind, it doesn't matter.

Re: database glitch

[Rick Lecoat]

Received from: Tim Lapin
At: 7:20 pm (GMT) on Tue, Apr 1, 2003

>Hi Rick,
>
>You don't mention if you've tried something even more basic, marking all
>as read:
>select the folder (or all of its contents)
>control-click (or right-click if you've a two button mouse)
>select "Mark as Read"
>
>That might be enough to reset the flag for the folder(s) in question.

Tim;

Sorry, the answer is Yes, I have already tried that. Didn't work.
presumably because PM doesn't entirely think that there is an unread
message in there. But it *sort of* thinks it... 
Tricky.

Any other advice, folks?

Thanks in advance;
Rick

---
G4/500 MHz (DP)  ::  OS 10.2.4  ::  PM 4.1.2  ::  3 pane mode  ::  768 MB RAM

Re: database glitch

[Tim Lapin]

On   Tuesday, April 1, 2003 at 6:41 PM,   Rick Lecoat   sent forth:

>Neither of these 2 folders have any unread messages in them, yet persist
>in indicating that they do. I've tried a database rebuild, both basic and
>low level, using PM's own repair features, but it has made no difference.
>I don't want these two folders permanently bold, what can I do? Maybe
>this is one for CTM to chime in on?
>
>Cheers
>Rick
>

Hi Rick,

You don't mention if you've tried something even more basic, marking all
as read:
select the folder (or all of its contents)
control-click (or right-click if you've a two button mouse)
select "Mark as Read"

That might be enough to reset the flag for the folder(s) in question.

-- 
Tim Lapin
[EMAIL PROTECTED]