Re: [RE-wrenches] Schneider Tech Support

[Vince McClellan via RE-wrenches]

Thanks Kevin
I'll try emailing him. All it takes is one good tech support person on a
team to get somewhere on an issue.

Take care,


Vince McClellan

Energy Design

NABCEP PV Installation Professional

p. (541) 485-8122  f. (541) 338-8202

If you have received this email and are not the intended recipient, please
delete this email. Copying or using any part, content, or attachment of
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On Tue, Oct 24, 2023 at 9:46 AM Kevin Pegg 
wrote:

> I’ve not been able to get through to tech support via phone for some time
> now. Try emailing Rhodes rhodes.car...@se.com. Once he is engaged on an
> issue the support is quite good and is very knowledgeable about the
> product.
>
>
>
> Kevin
>
>
>
> *From:* RE-wrenches  *On
> Behalf Of *Vince McClellan via RE-wrenches
> *Sent:* Monday, October 23, 2023 5:28 PM
> *To:* RE-wrenches 
> *Cc:* Vince McClellan 
> *Subject:* [RE-wrenches] Schneider Tech Support
>
>
>
> Hello
>
> Have any of you been in contact with tech support at Schneider? I haven't
> worked with their equipment in several years. I'm working on repairing
> another contractor's system, and when I tried to call tech support in the
> middle of the day, no one answered the call. I remember several years ago
> there was a special number to press once you were in the Schneider tech
> support answering system, but if you followed the prompts you wouldn't
> actually get to tech support.
>
>
>
> Thanks in advance to anyone who can help,
>
>
> Vince McClellan
>
> Energy Design
>
> NABCEP PV Installation Professional
>
> p. (541) 485-8122  f. (541) 338-8202
>
>
>
> If you have received this email and are not the intended recipient, please
> delete this email. Copying or using any part, content, or attachment of
> this email is strictly prohibited.
>
>
>
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Re: [RE-wrenches] Schneider Tech Support

[William Miller via RE-wrenches]

What is the magic extension number?

William Miller
Miller Solar.com
805-438-5600
www.millersolar.com


On Tue, Oct 24, 2023 at 11:24 AM Dave Angelini Offgrid Solar via
RE-wrenches  wrote:

> Some of you folks are using really old Phone info.The number changed
> almost 3 years ago I believe.
>
> 1 833 391 8640  5 am to 8 pm Pacific time
>
> *Dave Angelini Offgrid Solar
> "we go where powerlines don't"
>https://offgridsolar1.com/ 
>   
> e-mail  offgridso...@sti.net 
> text 209 813 0060*
>
>
> On 2023-10-24 10:38 am, Dave Angelini Offgrid Solar via RE-wrenches wrote:
>
>  *Dave Angelini Offgrid Solar
> "we go where powerlines don't"
>https://offgridsolar1.com/ 
>   
> e-mail  offgridso...@sti.net 
> text 209 813 0060*
>
>
> On 2023-10-23 8:16 pm, Vince McClellan via RE-wrenches wrote:
>
> Hi Michael
> I appreciate the info. I'll give that a try tomorrow. Even though I
> haven't used Schneider equipment much in the last few years, I still have a
> bunch of systems out there with their products.
>
>
> Vince McClellan
>
> Energy Design
>
> NABCEP PV Installation Professional
>
> p. (541) 485-8122  f. (541) 338-8202
>
> If you have received this email and are not the intended recipient, please
> delete this email. Copying or using any part, content, or attachment of
> this email is strictly prohibited.
>
>
> On Mon, Oct 23, 2023 at 5:36 PM Michael Morningstar via RE-wrenches <
> re-wrenches@lists.re-wrenches.org> wrote:
>
> Vince,
> You'll want to  register with them and get the "special number". You'll
> also get the grid code password. I tried reaching them two weeks ago and
> last week and couldn't get through. Kinda bummed as Schneider has been my
> go to for several years.
>
> On Mon, Oct 23, 2023 at 5:29 PM Vince McClellan via RE-wrenches <
> re-wrenches@lists.re-wrenches.org> wrote:
>
> Hello
> Have any of you been in contact with tech support at Schneider? I haven't
> worked with their equipment in several years. I'm working on repairing
> another contractor's system, and when I tried to call tech support in the
> middle of the day, no one answered the call. I remember several years ago
> there was a special number to press once you were in the Schneider tech
> support answering system, but if you followed the prompts you wouldn't
> actually get to tech support.
>
> Thanks in advance to anyone who can help,
>
> Vince McClellan
>
> Energy Design
>
> NABCEP PV Installation Professional
>
> p. (541) 485-8122  f. (541) 338-8202
>
> If you have received this email and are not the intended recipient, please
> delete this email. Copying or using any part, content, or attachment of
> this email is strictly prohibited.
>
> ___
> List sponsored by Redwood Alliance
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> --
>
>
>
> Michael Morningstar
>
>
>
> Morningstar Electric
>
> PO Box 1494
>
> Mount Shasta, CA 96067
>
> 530-921-0560
>
> mjmornings...@gmail.com
>
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Re: [RE-wrenches] Schneider Tech Support

[Dave Angelini Offgrid Solar via RE-wrenches]

Some of you folks are using really old Phone info.The number changed 
almost 3 years ago I believe.


1 833 391 8640  5 am to 8 pm Pacific time

Dave Angelini Offgrid Solar
"we go where powerlines don't"
   [1]https://offgridsolar1.com/ [2]  [1]
e-mail  offgridso...@sti.net
text 209 813 0060

On 2023-10-24 10:38 am, Dave Angelini Offgrid Solar via RE-wrenches 
wrote:



Dave Angelini Offgrid Solar
"we go where powerlines don't"
[1]https://offgridsolar1.com/ [2]  [1]
e-mail  offgridso...@sti.net
text 209 813 0060

On 2023-10-23 8:16 pm, Vince McClellan via RE-wrenches wrote:

Hi Michael
I appreciate the info. I'll give that a try tomorrow. Even though I 
haven't used Schneider equipment much in the last few years, I still 
have a bunch of systems out there with their products.


Vince McClellan

Energy Design

NABCEP PV Installation Professional

p. (541) 485-8122  f. (541) 338-8202

If you have received this email and are not the intended recipient, 
please delete this email. Copying or using any part, content, or 
attachment of this email is strictly prohibited.


On Mon, Oct 23, 2023 at 5:36 PM Michael Morningstar via RE-wrenches 
 wrote:

Vince,
You'll want to  register with them and get the "special number". You'll 
also get the grid code password. I tried reaching them two weeks ago 
and last week and couldn't get through. Kinda bummed as Schneider has 
been my go to for several years.


On Mon, Oct 23, 2023 at 5:29 PM Vince McClellan via RE-wrenches 
 wrote:


Hello
Have any of you been in contact with tech support at Schneider? I 
haven't worked with their equipment in several years. I'm working on 
repairing another contractor's system, and when I tried to call tech 
support in the middle of the day, no one answered the call. I remember 
several years ago there was a special number to press once you were in 
the Schneider tech support answering system, but if you followed the 
prompts you wouldn't actually get to tech support.


Thanks in advance to anyone who can help,

Vince McClellan

Energy Design

NABCEP PV Installation Professional

p. (541) 485-8122  f. (541) 338-8202

If you have received this email and are not the intended recipient, 
please delete this email. Copying or using any part, content, or 
attachment of this email is strictly prohibited.


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--

Michael Morningstar

Morningstar Electric

PO Box 1494

Mount Shasta, CA 96067

530-921-0560

mjmornings...@gmail.com

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Re: [RE-wrenches] Schneider Tech Support

[Kevin Pegg via RE-wrenches]

I’ve not been able to get through to tech support via phone for some time now. 
Try emailing Rhodes rhodes.car...@se.com<mailto:rhodes.car...@se.com>. Once he 
is engaged on an issue the support is quite good and is very knowledgeable 
about the product.

Kevin

From: RE-wrenches  On Behalf Of 
Vince McClellan via RE-wrenches
Sent: Monday, October 23, 2023 5:28 PM
To: RE-wrenches 
Cc: Vince McClellan 
Subject: [RE-wrenches] Schneider Tech Support

Hello
Have any of you been in contact with tech support at Schneider? I haven't 
worked with their equipment in several years. I'm working on repairing another 
contractor's system, and when I tried to call tech support in the middle of the 
day, no one answered the call. I remember several years ago there was a special 
number to press once you were in the Schneider tech support answering system, 
but if you followed the prompts you wouldn't actually get to tech support.

Thanks in advance to anyone who can help,


Vince McClellan

Energy Design

NABCEP PV Installation Professional

p. (541) 485-8122  f. (541) 338-8202


If you have received this email and are not the intended recipient, please 
delete this email. Copying or using any part, content, or attachment of this 
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Re: [RE-wrenches] Schneider Tech Support

[Vince McClellan via RE-wrenches]

Hi Michael
I appreciate the info. I'll give that a try tomorrow. Even though I haven't
used Schneider equipment much in the last few years, I still have a bunch
of systems out there with their products.


Vince McClellan

Energy Design

NABCEP PV Installation Professional

p. (541) 485-8122  f. (541) 338-8202

If you have received this email and are not the intended recipient, please
delete this email. Copying or using any part, content, or attachment of
this email is strictly prohibited.



On Mon, Oct 23, 2023 at 5:36 PM Michael Morningstar via RE-wrenches <
re-wrenches@lists.re-wrenches.org> wrote:

> Vince,
> You'll want to  register with them and get the "special number". You'll
> also get the grid code password. I tried reaching them two weeks ago and
> last week and couldn't get through. Kinda bummed as Schneider has been my
> go to for several years.
>
> On Mon, Oct 23, 2023 at 5:29 PM Vince McClellan via RE-wrenches <
> re-wrenches@lists.re-wrenches.org> wrote:
>
>> Hello
>> Have any of you been in contact with tech support at Schneider? I haven't
>> worked with their equipment in several years. I'm working on repairing
>> another contractor's system, and when I tried to call tech support in the
>> middle of the day, no one answered the call. I remember several years ago
>> there was a special number to press once you were in the Schneider tech
>> support answering system, but if you followed the prompts you wouldn't
>> actually get to tech support.
>>
>> Thanks in advance to anyone who can help,
>>
>> Vince McClellan
>>
>> Energy Design
>>
>> NABCEP PV Installation Professional
>>
>> p. (541) 485-8122  f. (541) 338-8202
>>
>> If you have received this email and are not the intended recipient,
>> please delete this email. Copying or using any part, content, or attachment
>> of this email is strictly prohibited.
>>
>> ___
>> List sponsored by Redwood Alliance
>>
>> Pay optional member dues here: http://re-wrenches.org
>>
>> List Address: RE-wrenches@lists.re-wrenches.org
>>
>> Change listserver email address & settings:
>> http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org
>>
>> There are two list archives for searching. When one doesn't work, try the
>> other:
>> https://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/
>> http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org
>>
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>>
>> Check out or update participant bios:
>> http://www.members.re-wrenches.org
>>
>>
>
> --
>
> Michael Morningstar
>
>
> Morningstar Electric
>
> PO Box 1494
>
> Mount Shasta, CA 96067
>
> 530-921-0560
>
> mjmornings...@gmail.com
>
>
> ___
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Re: [RE-wrenches] Schneider Tech Support

[William Miller via RE-wrenches]

Vince:



My notes indicate:  (833) 391-8640.  Wait for menu options and press 8.
It’s been a while since I called.  I am not impressed by the product line
or tech support.



Good luck.



William Miller



Miller Solar

17395 Oak Road, Atascadero, CA 93422

805-438-5600

www.millersolar.com

CA Lic. 773985





*From:* RE-wrenches [mailto:re-wrenches-boun...@lists.re-wrenches.org] *On
Behalf Of *Vince McClellan via RE-wrenches
*Sent:* Monday, October 23, 2023 5:28 PM
*To:* RE-wrenches
*Cc:* Vince McClellan
*Subject:* [RE-wrenches] Schneider Tech Support



Hello

Have any of you been in contact with tech support at Schneider? I haven't
worked with their equipment in several years. I'm working on repairing
another contractor's system, and when I tried to call tech support in the
middle of the day, no one answered the call. I remember several years ago
there was a special number to press once you were in the Schneider tech
support answering system, but if you followed the prompts you wouldn't
actually get to tech support.



Thanks in advance to anyone who can help,


Vince McClellan

Energy Design

NABCEP PV Installation Professional

p. (541) 485-8122  f. (541) 338-8202



If you have received this email and are not the intended recipient, please
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Re: [RE-wrenches] Schneider Tech Support

[Michael Morningstar via RE-wrenches]

Vince,
You'll want to  register with them and get the "special number". You'll
also get the grid code password. I tried reaching them two weeks ago and
last week and couldn't get through. Kinda bummed as Schneider has been my
go to for several years.

On Mon, Oct 23, 2023 at 5:29 PM Vince McClellan via RE-wrenches <
re-wrenches@lists.re-wrenches.org> wrote:

> Hello
> Have any of you been in contact with tech support at Schneider? I haven't
> worked with their equipment in several years. I'm working on repairing
> another contractor's system, and when I tried to call tech support in the
> middle of the day, no one answered the call. I remember several years ago
> there was a special number to press once you were in the Schneider tech
> support answering system, but if you followed the prompts you wouldn't
> actually get to tech support.
>
> Thanks in advance to anyone who can help,
>
> Vince McClellan
>
> Energy Design
>
> NABCEP PV Installation Professional
>
> p. (541) 485-8122  f. (541) 338-8202
>
> If you have received this email and are not the intended recipient, please
> delete this email. Copying or using any part, content, or attachment of
> this email is strictly prohibited.
>
> ___
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>

-- 

Michael Morningstar


Morningstar Electric

PO Box 1494

Mount Shasta, CA 96067

530-921-0560

mjmornings...@gmail.com
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[RE-wrenches] Schneider Tech Support

[Vince McClellan via RE-wrenches]

Hello
Have any of you been in contact with tech support at Schneider? I haven't
worked with their equipment in several years. I'm working on repairing
another contractor's system, and when I tried to call tech support in the
middle of the day, no one answered the call. I remember several years ago
there was a special number to press once you were in the Schneider tech
support answering system, but if you followed the prompts you wouldn't
actually get to tech support.

Thanks in advance to anyone who can help,

Vince McClellan

Energy Design

NABCEP PV Installation Professional

p. (541) 485-8122  f. (541) 338-8202

If you have received this email and are not the intended recipient, please
delete this email. Copying or using any part, content, or attachment of
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Re: [RE-wrenches] Schneider tech support (again)

[Dave Angelini Offgrid Solar]

You should have a mobile number directly into support. I just used it last
week. If not you are going to have get one from them. If you write me off
list I will try and help you get in.. I am cc'ing Sandra also at Schneider.

Dave Angelini Offgrid Solar
"we go where powerlines don't"
http://members.sti.net/offgridsolar/
e-mail offgridso...@sti.net
text 209 813 0060

On Mon, 29 Jul 2019 12:54:31 -0400, penobscotso...@midmaine.com wrote:
> Hi all,
>I have been registered as an installer for Schneider tech support for
> quite a while. I no longer have a way to contact them. The number I
> received refers me to internet support. Any help out there. I have a
> bad out of the box off grid Conext SW 2524.
> 
> Thanks for any help,
> Daryl
> 
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[RE-wrenches] Schneider tech support (again)

[penobscotsolar]

Hi all,
   I have been registered as an installer for Schneider tech support for
quite a while. I no longer have a way to contact them. The number I
received refers me to internet support. Any help out there. I have a
bad out of the box off grid Conext SW 2524.

Thanks for any help,
Daryl

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Re: [RE-wrenches] Schneider tech support AWOL?

[William Miller]

Ditto here. I tried it when the subject first came up and heard nothing. 

Therefore it was very handy to know the one digit, unannounced extension for 
tech support during a recent problem with XW inverters.   I know we weren’t 
supposed to share that one digit number, but I am very glad we did. 


And by the way, I reached competent tech support immediately on the first try 
and after about 10 minutes on the second call. 

William Miller

> On Apr 12, 2019, at 8:58 AM, Greg  wrote:
> 
> Wrenches, Just fyi, the Schneider registration does not work.  Tried it 2x 
> earlier today.  
> 
> https://solar.schneider-electric.com/solar-installer-registration/
> 
> It gets you there and I filled it out but - got back an email stating:
> The original message was received at Thu, 11 Apr 2019 17:57:08 -0400
> from mail-am5eur02lp2052.outbound.protection.outlook.com [104.47.4.52]
> 
>- The following addresses had permanent fatal errors -
> 
> (reason: 550 solarsupport-...@schneider-electric.com... No such user)
> 
> Greg Egan
> Remote Power Inc.
> 
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Re: [RE-wrenches] Schneider tech support AWOL?

[Sandra Herrera]

Greg,

I was notified that the email was bouncing back today, and we are working on 
the issue.

solarsupport-...@schneider-electric.com<mailto:solarsupport-...@schneider-electric.com>

Sandra Herrera

From: RE-wrenches  On Behalf Of Greg
Sent: Friday, April 12, 2019 8:59 AM
To: re-wrenches@lists.re-wrenches.org
Subject: Re: [RE-wrenches] Schneider tech support AWOL?


[External email: Use caution with links and attachments]




Wrenches, Just fyi, the Schneider registration does not work.  Tried it 2x 
earlier today.

https://solar.schneider-electric.com/solar-installer-registration/

It gets you there and I filled it out but - got back an email stating:


The original message was received at Thu, 11 Apr 2019 17:57:08 -0400

from mail-am5eur02lp2052.outbound.protection.outlook.com [104.47.4.52]



   - The following addresses had permanent fatal errors -

<mailto:solarsupport-...@schneider-electric.com>

(reason: 550 
solarsupport-...@schneider-electric.com<mailto:solarsupport-...@schneider-electric.com>...
 No such user)


Greg Egan
Remote Power Inc.


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Re: [RE-wrenches] Schneider tech support AWOL?

[Greg]

Wrenches, Just fyi, the Schneider registration does not work.  Tried it 
2x earlier today.


https://solar.schneider-electric.com/solar-installer-registration/ 



It gets you there and I filled it out but - got back an email stating:

The original message was received at Thu, 11 Apr 2019 17:57:08 -0400
from mail-am5eur02lp2052.outbound.protection.outlook.com [104.47.4.52]

   - The following addresses had permanent fatal errors -

(reason: 550solarsupport-...@schneider-electric.com... No such user)

Greg Egan
Remote Power Inc.

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Re: [RE-wrenches] Schneider tech support AWOL?

[Sandra Herrera]

Kevin,

Thank you for the update and clarification. I want to expand on your 
description of the situation.

The call center for technical support is in Denver Colorado, so when you call 
in you are in the US. The system supporting the end-user is in Madrid for the 
moment.

Regards

Sandra Herrera
sandra.herr...@se.com

From: RE-wrenches  On Behalf Of 
Kevin Pegg
Sent: Tuesday, April 9, 2019 8:06 PM
To: RE-wrenches 
Subject: Re: [RE-wrenches] Schneider tech support AWOL?


[External email: Use caution with links and attachments]




Hi folks,

Thought I'd give an update as to what I have learned in this process. Sandra 
Herra reached out to me and has been very useful in clarifying what has been 
going on here and helping clear out the backlog. I wasn't impressed when the 
first tech asked me to provide photos of the display showing the fault codes on 
a failed controller and asked if I had rebooted it.

From what I have gathered, it appears that the Schneider renewable energy tech 
support has now gone to a new overseas call centre or some such entity, and 
they really dropped the ball in actually letting their techs on the ground (us) 
know, or even having this up and running before they shut down the old system. 
They know they screwed up.

The first step is to register, which is nothing more complex than entering your 
name and address.
https://solar.schneider-electric.com/installer-registration/

Once registered, you will get an email back with the "top secret" phone number 
which looks odd as it is an international number, but it does work. Why they 
don't have a regular 1-800 who knows. Curious what 011 international calls will 
cost us.

The new email is 
solar.support@schneider-electric.com<mailto:solar.support@schneider-electric.com>

I suggested they put some sort of auto-reply function on 
re.techsupp...@schneider-electric.com<mailto:re.techsupp...@schneider-electric.com>
 to let people know that this address is now ignored.

Hopefully this is smoother sailing, time will tell if they have techs who 
actually know the product, or are just reading out of a manual.

Kevin


From: RE-wrenches [mailto:re-wrenches-boun...@lists.re-wrenches.org] On Behalf 
Of Vince McClellan
Sent: April-08-19 8:50 AM
To: Glenn Burt mailto:glenn.b...@glbcc.com>>
Cc: RE-wrenches 
mailto:re-wrenches@lists.re-wrenches.org>>
Subject: Re: [RE-wrenches] Schneider tech support AWOL?

I went through the Schneider tech online support application process and 
received back a curt email that didn't give me access to their tech support 
forum and didn't answer any of my questions. After several days of waiting and 
sending out emails I finally got the new tech support access number from a 
friend. In the meantime I was having an issue with the Xanbus network on a 20kW 
stand alone system and my client was losing patience. I'm not sure what glitch 
happened that I was not able to get the information that I needed by going 
through the Schneider tech support application process. The telephone support 
numbers that they sent me in emails as the tech support access numbers were not 
even real phone numbers. I talked with others that had the same experience at 
that time so I know I wasn't alone in my issues with getting though to tech 
support. I'm assuming that Schneider has corrected the issue by now. The guys 
at Schneider tech support have been awesome to work with and I'm still 
specifying Schneider products for most of my  battery based systems.
I didn't know that that number wasn't to be shared as I didn't get any real 
information from Schneider regarding the access number. My apologies!
I do agree that it's important to not have our clients call tech support 
directly.

Vince McClellan
Energy Design
NABCEP PV Installation Professional
p. (541) 485-8122  f. (541) 338-8202
[https://docs.google.com/uc?id=0ByKMRX5zEeuAQlJCTTNUWnBtazg=download]
If you have received this email and are not the intended recipient please 
delete this email. Copying, or using any part, content, or attachment of this 
email is strictly prohibited.


On Sat, Apr 6, 2019 at 7:52 AM Glenn Burt 
mailto:glenn.b...@glbcc.com>> wrote:
William,
If you were to register through the website as the support number and the 
website and the representative on here asked, you would have been provided with 
the access number, just like the others of us who have followed their requested 
procedure.
Having worked the other side of telephone support line, I understand their 
attempts to screen calls into installers who they can expect will have a 
modicum of system comprehension, and all others in their troubleshooting 
attempts.
They further categorize callers by asking for your NABCEP number (if you are so 
inclined) which would also aid in identifying a callers level of experience and 
comprehension.
Circumventing their system helps no one.

Glenn

Sent from my Verizon LG Smartphone

---

Re: [RE-wrenches] Schneider tech support AWOL?

[Kevin Pegg]

Hi folks,

Thought I'd give an update as to what I have learned in this process. Sandra 
Herra reached out to me and has been very useful in clarifying what has been 
going on here and helping clear out the backlog. I wasn't impressed when the 
first tech asked me to provide photos of the display showing the fault codes on 
a failed controller and asked if I had rebooted it.

From what I have gathered, it appears that the Schneider renewable energy tech 
support has now gone to a new overseas call centre or some such entity, and 
they really dropped the ball in actually letting their techs on the ground (us) 
know, or even having this up and running before they shut down the old system. 
They know they screwed up.

The first step is to register, which is nothing more complex than entering your 
name and address.
https://solar.schneider-electric.com/installer-registration/

Once registered, you will get an email back with the "top secret" phone number 
which looks odd as it is an international number, but it does work. Why they 
don't have a regular 1-800 who knows. Curious what 011 international calls will 
cost us.

The new email is 
solar.support@schneider-electric.com<mailto:solar.support@schneider-electric.com>

I suggested they put some sort of auto-reply function on 
re.techsupp...@schneider-electric.com<mailto:re.techsupp...@schneider-electric.com>
 to let people know that this address is now ignored.

Hopefully this is smoother sailing, time will tell if they have techs who 
actually know the product, or are just reading out of a manual.

Kevin


From: RE-wrenches [mailto:re-wrenches-boun...@lists.re-wrenches.org] On Behalf 
Of Vince McClellan
Sent: April-08-19 8:50 AM
To: Glenn Burt 
Cc: RE-wrenches 
Subject: Re: [RE-wrenches] Schneider tech support AWOL?

I went through the Schneider tech online support application process and 
received back a curt email that didn't give me access to their tech support 
forum and didn't answer any of my questions. After several days of waiting and 
sending out emails I finally got the new tech support access number from a 
friend. In the meantime I was having an issue with the Xanbus network on a 20kW 
stand alone system and my client was losing patience. I'm not sure what glitch 
happened that I was not able to get the information that I needed by going 
through the Schneider tech support application process. The telephone support 
numbers that they sent me in emails as the tech support access numbers were not 
even real phone numbers. I talked with others that had the same experience at 
that time so I know I wasn't alone in my issues with getting though to tech 
support. I'm assuming that Schneider has corrected the issue by now. The guys 
at Schneider tech support have been awesome to work with and I'm still 
specifying Schneider products for most of my  battery based systems.
I didn't know that that number wasn't to be shared as I didn't get any real 
information from Schneider regarding the access number. My apologies!
I do agree that it's important to not have our clients call tech support 
directly.

Vince McClellan
Energy Design
NABCEP PV Installation Professional
p. (541) 485-8122  f. (541) 338-8202
[https://docs.google.com/uc?id=0ByKMRX5zEeuAQlJCTTNUWnBtazg=download]
If you have received this email and are not the intended recipient please 
delete this email. Copying, or using any part, content, or attachment of this 
email is strictly prohibited.


On Sat, Apr 6, 2019 at 7:52 AM Glenn Burt 
mailto:glenn.b...@glbcc.com>> wrote:
William,
If you were to register through the website as the support number and the 
website and the representative on here asked, you would have been provided with 
the access number, just like the others of us who have followed their requested 
procedure.
Having worked the other side of telephone support line, I understand their 
attempts to screen calls into installers who they can expect will have a 
modicum of system comprehension, and all others in their troubleshooting 
attempts.
They further categorize callers by asking for your NABCEP number (if you are so 
inclined) which would also aid in identifying a callers level of experience and 
comprehension.
Circumventing their system helps no one.

Glenn

Sent from my Verizon LG Smartphone

-- Original message--
From: William Miller
Date: Sat, Apr 6, 2019 12:57 AM
To: RE-wrenches;Vince McClellan;
Cc:
Subject:Re: [RE-wrenches] Schneider tech support AWOL?

Friends:

I think it unconscionable that Schneider is hiding behind an automated façade.  
I am grateful to receive the “secret” number.  This poor tech support is 
another reason I will not be specifying Schneider.

Thanks Kevin.

William

Miller Solar
17395 Oak Road, Atascadero, CA 93422
805-438-5600
www.millersolar.com<http://www.millersolar.com>
CA Lic. 773985

Quote of the day:  “If there is a job you hate, get really,
really good at it. Maybe you will hate it l

Re: [RE-wrenches] Schneider tech support AWOL?

[Vince McClellan]

I went through the Schneider tech online support application process and
received back a curt email that didn't give me access to their tech support
forum and didn't answer any of my questions. After several days of waiting
and sending out emails I finally got the new tech support access number
from a friend. In the meantime I was having an issue with the Xanbus
network on a 20kW stand alone system and my client was losing patience. I'm
not sure what glitch happened that I was not able to get the information
that I needed by going through the Schneider tech support application
process. The telephone support numbers that they sent me in emails as the
tech support access numbers were not even real phone numbers. I talked with
others that had the same experience at that time so I know I wasn't alone
in my issues with getting though to tech support. I'm assuming that
Schneider has corrected the issue by now. The guys at Schneider tech
support have been awesome to work with and I'm still specifying Schneider
products for most of my  battery based systems.
I didn't know that that number wasn't to be shared as I didn't get any real
information from Schneider regarding the access number. My apologies!
I do agree that it's important to not have our clients call tech support
directly.

Vince McClellan
Energy Design
NABCEP PV Installation Professional
p. (541) 485-8122  f. (541) 338-8202

If you have received this email and are not the intended recipient please
delete this email. Copying, or using any part, content, or attachment of
this email is strictly prohibited.


On Sat, Apr 6, 2019 at 7:52 AM Glenn Burt  wrote:

> William,
> If you were to register through the website as the support number and the
> website and the representative on here asked, you would have been provided
> with the access number, just like the others of us who have followed their
> requested procedure.
> Having worked the other side of telephone support line, I understand their
> attempts to screen calls into installers who they can expect will have a
> modicum of system comprehension, and all others in their troubleshooting
> attempts.
> They further categorize callers by asking for your NABCEP number (if you
> are so inclined) which would also aid in identifying a callers level of
> experience and comprehension.
> Circumventing their system helps no one.
>
> Glenn
>
> *Sent from my Verizon LG Smartphone*
>
> -- Original message--
> *From: *William Miller
> *Date: *Sat, Apr 6, 2019 12:57 AM
> *To: *RE-wrenches;Vince McClellan;
> *Cc: *
> *Subject:*Re: [RE-wrenches] Schneider tech support AWOL?
>
> Friends:
>
>
>
> I think it unconscionable that Schneider is hiding behind an automated
> façade.  I am grateful to receive the “secret” number.  This poor tech
> support is another reason I will not be specifying Schneider.
>
>
>
> Thanks Kevin.
>
>
>
> William
>
>
>
> Miller Solar
>
> 17395 Oak Road, Atascadero, CA 93422
>
> 805-438-5600
>
> <http://www.millersolar.com/>www.millersolar.com
>
> CA Lic. 773985
>
>
>
> Quote of the day:  “If there is a job you hate, get really,
>
> really good at it. Maybe you will hate it less.“ W. Miller
>
>
>
> *From:* RE-wrenches [mailto:re-wrenches-boun...@lists.re-wrenches.org] *On
> Behalf Of *Glenn Burt
> *Sent:* Friday, April 5, 2019 3:10 PM
> *To:* Vince McClellan; RE-wrenches
> *Subject:* Re: [RE-wrenches] Schneider tech support AWOL?
>
>
>
> Vince,
>
> We were asked not to share that information...
>
>
>
>
>
>
>
> *Sent from my Verizon LG Smartphone*
>
>
>
> -- Original message--
>
> *From: *Vince McClellan
>
> *Date: *Fri, Apr 5, 2019 5:28 PM
>
> *To: *RE-wrenches;
>
> *Cc: *
>
> *Subject:*Re: [RE-wrenches] Schneider tech support AWOL?
>
>
>
> Hi Kevin
>
> Frustrating isn’t it. Try calling the tech support line and then enter the
> number 8. You should get a real person.
>
>
>
>
> On Apr 5, 2019, at 12:34 PM, Kevin Pegg 
> wrote:
>
> Hi Wrenches,
>
>
>
> Curious if anyone has had any response from Schneider renewable energy
> tech support of late? I have submitted 4 cases over the last 3 weeks,
> couple warranty claims, couple tech questions - and have had absolutely
> zero response.
>
>
>
> My clients are starting to get irritated, and it is wasting much time.
>
>
>
> Kevin
>
>
>
> ___
> List sponsored by Redwood Alliance
>
> List Address: RE-wrenches@lists.re-wrenches.org
>
> Change listserver email address & settings:
> http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org
>
> List-Archive:
> http://w

Re: [RE-wrenches] Schneider tech support AWOL?

[Sandra Herrera]

Kevin,
Please contact me directly with case numbers, and I will follow up with the 
team.
We are working on smoothing out the process, not to make excuses but we made 
several changes that have created challenges.
Starting from creating a different access point for end-user and professionals, 
then we moved the team from California to Colorado. We are actively working the 
bugs, but I know we have also had some IT issues with email response.

Regards,
Sandra Herrera
sandra.herr...@se.com



From: RE-wrenches  On Behalf Of 
Kevin Pegg
Sent: Friday, April 5, 2019 9:34 AM
To: RE-wrenches 
Subject: [RE-wrenches] Schneider tech support AWOL?


[External email: Use caution with links and attachments]




Hi Wrenches,

Curious if anyone has had any response from Schneider renewable energy tech 
support of late? I have submitted 4 cases over the last 3 weeks, couple 
warranty claims, couple tech questions - and have had absolutely zero response.

My clients are starting to get irritated, and it is wasting much time.

Kevin


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Re: [RE-wrenches] Schneider tech support AWOL?

[Glenn Burt]

William,If you were to register through the website as the support number and 
the website and the representative on here asked, you would have been provided 
with the access number, just like the others of us who have followed their 
requested procedure.Having worked the other side of telephone support line, I 
understand their attempts to screen calls into installers who they can expect 
will have a modicum of system comprehension, and all others in their 
troubleshooting attempts.They further categorize callers by asking for your 
NABCEP number (if you are so inclined) which would also aid in identifying a 
callers level of experience and comprehension.Circumventing their system helps 
no one.GlennSent from my Verizon LG Smartphone-- Original 
message--From: William MillerDate: Sat, Apr 6, 2019 12:57 AMTo: 
RE-wrenches;Vince McClellan;Cc: Subject:Re: [RE-wrenches] Schneider tech 
support AWOL?Friends: I think it unconscionable that Schneider is hiding behind 
an automated façade.  I
  am grateful to receive the “secret” number.  This poor tech support is 
another reason I will not be specifying Schneider. Thanks Kevin. William Miller 
Solar17395 Oak Road, Atascadero, CA 93422805-438-5600www.millersolar.comCA Lic. 
773985 Quote of the day:  “If there is a job you hate, get really, really good 
at it. Maybe you will hate it less.“ W. Miller From: RE-wrenches 
[mailto:re-wrenches-boun...@lists.re-wrenches.org] On Behalf Of Glenn BurtSent: 
Friday, April 5, 2019 3:10 PMTo: Vince McClellan; RE-wrenchesSubject: Re: 
[RE-wrenches] Schneider tech support AWOL? Vince,We were asked not to share 
that information...   Sent from my Verizon LG Smartphone -- Original 
message--From: Vince McClellanDate: Fri, Apr 5, 2019 5:28 PMTo: 
RE-wrenches;Cc: Subject:Re: [RE-wrenches] Schneider tech support AWOL? Hi Kevin 
Frustrating isn’t it. Try calling the tech support line and then enter the 
number 8. You should get a real person. On Apr 5, 2019, at 12:34 PM, K
 evin Pegg  wrote:Hi Wrenches,  Curious if anyone 
has had any response from Schneider renewable energy tech support of late? I 
have submitted 4 cases over the last 3 weeks, couple warranty claims, couple 
tech questions - and have had absolutely zero response.  My clients are 
starting to get irritated, and it is wasting much time.  Kevin 
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Re: [RE-wrenches] Schneider tech support AWOL?

[Howie Michaelson]

William,
I have not tried to reach Schneider recently, so I can't speak to any
changes in the last several months. However, previously, my experience with
their tech support had been generally good, and certainly never comparably
bad as the good old days of Xantrex. Hopefully folks' recent bad experience
is an anomaly, I've been putting all my eggs in that basket.
And I think their new support protocol actually has installers in mind, by
giving us a less crowded phone support when we need it. They vet folks to
make sure they are actually installers and they're resources are geared
toward the folks we really want them to support so that we are not left on
hold for hours. Hopefully this is working the way I assume it is supposed
to be working.
Howie


On Sat, Apr 6, 2019, 12:57 AM William Miller  N:
>
>
>
> I think it unconscionable that Schneider is hiding behind an automated
> façade.  I am grateful to receive the “secret” number.  This poor tech
> support is another reason I will not be specifying Schneider.
>
>
>
> Thanks Kevin.
>
>
>
> William
>
>
>
> Miller Solar
>
> 17395 Oak Road, Atascadero, CA 93422
>
> 805-438-5600
>
> www.millersolar.com
>
> CA Lic. 773985
>
>
>
> Quote of the day:  “If there is a job you hate, get really,
>
> really good at it. Maybe you will hate it less.“ W. Miller
>
>
>
> *From:* RE-wrenches [mailto:re-wrenches-boun...@lists.re-wrenches.org] *On
> Behalf Of *Glenn Burt
> *Sent:* Friday, April 5, 2019 3:10 PM
> *To:* Vince McClellan; RE-wrenches
> *Subject:* Re: [RE-wrenches] Schneider tech support AWOL?
>
>
>
> Vince,
>
> We were asked not to share that information...
>
>
>
>
>
>
>
> *Sent from my Verizon LG Smartphone*
>
>
>
> -- Original message--
>
> *From: *Vince McClellan
>
> *Date: *Fri, Apr 5, 2019 5:28 PM
>
> *To: *RE-wrenches;
>
> *Cc: *
>
> *Subject:*Re: [RE-wrenches] Schneider tech support AWOL?
>
>
>
> Hi Kevin
>
> Frustrating isn’t it. Try calling the tech support line and then enter the
> number 8. You should get a real person.
>
>
>
>
> On Apr 5, 2019, at 12:34 PM, Kevin Pegg 
> wrote:
>
> Hi Wrenches,
>
>
>
> Curious if anyone has had any response from Schneider renewable energy
> tech support of late? I have submitted 4 cases over the last 3 weeks,
> couple warranty claims, couple tech questions - and have had absolutely
> zero response.
>
>
>
> My clients are starting to get irritated, and it is wasting much time.
>
>
>
> Kevin
>
>
>
> ___
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Re: [RE-wrenches] Schneider tech support AWOL?

[William Miller]

Friends:



I think it unconscionable that Schneider is hiding behind an automated
façade.  I am grateful to receive the “secret” number.  This poor tech
support is another reason I will not be specifying Schneider.



Thanks Kevin.



William



Miller Solar

17395 Oak Road, Atascadero, CA 93422

805-438-5600

www.millersolar.com

CA Lic. 773985



Quote of the day:  “If there is a job you hate, get really,

really good at it. Maybe you will hate it less.“ W. Miller



*From:* RE-wrenches [mailto:re-wrenches-boun...@lists.re-wrenches.org] *On
Behalf Of *Glenn Burt
*Sent:* Friday, April 5, 2019 3:10 PM
*To:* Vince McClellan; RE-wrenches
*Subject:* Re: [RE-wrenches] Schneider tech support AWOL?



Vince,

We were asked not to share that information...







*Sent from my Verizon LG Smartphone*



-- Original message--

*From: *Vince McClellan

*Date: *Fri, Apr 5, 2019 5:28 PM

*To: *RE-wrenches;

*Cc: *

*Subject:*Re: [RE-wrenches] Schneider tech support AWOL?



Hi Kevin

Frustrating isn’t it. Try calling the tech support line and then enter the
number 8. You should get a real person.




On Apr 5, 2019, at 12:34 PM, Kevin Pegg  wrote:

Hi Wrenches,



Curious if anyone has had any response from Schneider renewable energy tech
support of late? I have submitted 4 cases over the last 3 weeks, couple
warranty claims, couple tech questions - and have had absolutely zero
response.



My clients are starting to get irritated, and it is wasting much time.



Kevin



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Re: [RE-wrenches] Schneider tech support AWOL?

[Glenn Burt]

Vince,We were asked not to share that information...Sent from my Verizon LG 
Smartphone-- Original message--From: Vince McClellanDate: Fri, Apr 5, 
2019 5:28 PMTo: RE-wrenches;Cc: Subject:Re: [RE-wrenches] Schneider tech 
support AWOL?Hi Kevin Frustrating isn’t it. Try calling the tech support line 
and then enter the number 8. You should get a real person.On Apr 5, 2019, at 
12:34 PM, Kevin Pegg  wrote:








Hi Wrenches, 
 
Curious if anyone has had any response from Schneider renewable energy tech 
support of late? I have submitted 4 cases over the last 3 weeks, couple 
warranty claims, couple tech questions - and have had absolutely zero response. 
 
My clients are starting to get irritated, and it is wasting much time. 
 
Kevin
 



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Re: [RE-wrenches] Schneider tech support AWOL?

[Dave Angelini Offgrid Solar]

Sandra Herrera @ SE is out of the office this week. I am sure she will
comment on this thread. For my clients in really remote places, they know
they have to have a second independent power system and 2nd genset. They
may not do it but they know from me telling them over and over 
Dave
Angelini Offgrid Solar
"we go where powerlines
don't"
http://members.sti.net/offgridsolar/ [1]
e-mail offgridso...@sti.net
[2]
text 209 813 0060

On Fri, 5 Apr 2019 14:10:18 -0600, Dan Fink  wrote: 
Ray; I agree with "life-threatening" though most big city installers would
laugh I'm afraid. Many older off-grid retirees need their oxygen
concentrators, CPAP machines, other medical equipment, satphones and
internet phones for check-ins with family. They are simply trying to live
their lives to the fullest. Around here in NOCO it's almost always elk,
deer and turkey hunting "cabins" (they range from very simple one-room to
full-service, with extra wine fridge).   My personal best -- Magnum tech
support when I called from northern BC Canada. Had to hike a mile to get
clear satphone. Honda 3000i not working with the small Magnum
inverter/charger Explained problem, said "On satphone, I'm sitting here
until you call me back, this is $1 a minute, and I'm watching grizzly bears
on the trail below me."And got a callback from Magnum in 30 minutes.
Not a solution, but an immediate and effective workaround. We eventually
found the solution once I was back to normal phone service. Midnite Solar
has also been similarly responsive when I have to drive to the top of a
pass to have phone service, then drive back to the clients location, back
and forth.   These little tech support things make a big impact way off the
grid, both for my bottom line and my client's well-being. AND, how I choose
which equipment I install.   
Dan Fink  Director of Solar
Education, Greendustrial Training LLC IREC Certified Instructor(tm) for:  ~
PV Installation Professional ~ Small Wind Installer NABCEP PV Associate
Executive Director, Buckville Energy Consulting NABCEP Registered
Continuing Education Providers dan.f...@greendustrialtraining.com [3]
970-672-4342  

  On Fri, Apr 5, 2019 at 1:13 PM Ray  wrote:   

Over the
many years, this type of info is exactly what has made the Wrench list so
valuable. We get the real installer perspective on equipment, not just the
slick brochure.  

Poor tech support is not just a gripe, it is a
potentially fatal problem for off grid clients going without power for
weeks waiting for you to fix it. 
Ray Walters
Remote Solar
303 505-8760
   
   -- 

 

Links:
--
[1] http://members.sti.net/offgridsolar/
[2]
mailto:offgridso...@sti.net
[3]
mailto:dan.f...@greendustrialtraining.com
[4] mailto:r...@solarray.com
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Re: [RE-wrenches] Schneider tech support AWOL?

[Vince McClellan]

Hi Kevin 
Frustrating isn’t it. Try calling the tech support line and then enter the 
number 8. You should get a real person.


> On Apr 5, 2019, at 12:34 PM, Kevin Pegg  wrote:
> 
> Hi Wrenches,
>  
> Curious if anyone has had any response from Schneider renewable energy tech 
> support of late? I have submitted 4 cases over the last 3 weeks, couple 
> warranty claims, couple tech questions - and have had absolutely zero 
> response.
>  
> My clients are starting to get irritated, and it is wasting much time.
>  
> Kevin
>  
> ___
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Re: [RE-wrenches] Schneider tech support AWOL?

[Dan Fink]

Ray; I agree with "life-threatening" though most big city installers would
laugh I'm afraid. Many older off-grid retirees need their oxygen
concentrators, CPAP machines, other medical equipment, satphones and
internet phones for check-ins with family. They are simply trying to live
their lives to the fullest. Around here in NOCO it's almost always elk,
deer and turkey hunting "cabins" (they range from very simple one-room to
full-service, with extra wine fridge).

My personal best -- Magnum tech support when I called from northern BC
Canada. Had to hike a mile to get clear satphone. Honda 3000i not working
with the small Magnum inverter/charger Explained problem, said "On
satphone, I'm sitting here until you call me back, this is $1 a minute, and
I'm watching grizzly bears on the trail below me."

And got a callback from Magnum in 30 minutes. Not a solution, but an
immediate and effective workaround. We eventually found the solution once I
was back to normal phone service. Midnite Solar has also been similarly
responsive when I have to drive to the top of a pass to have phone service,
then drive back to the clients location, back and forth.

These little tech support things make a big impact way off the grid, both
for my bottom line and my client's well-being. AND, how I choose which
equipment I install.


Dan Fink
Director of Solar Education, Greendustrial Training LLC
IREC Certified Instructor™ for:
~ PV Installation Professional
~ Small Wind Installer
NABCEP PV Associate
Executive Director, Buckville Energy Consulting
NABCEP Registered Continuing Education Providers
dan.f...@greendustrialtraining.com
970-672-4342




On Fri, Apr 5, 2019 at 1:13 PM Ray  wrote:

> Over the many years, this type of info is exactly what has made the Wrench
> list so valuable. We get the real installer perspective on equipment, not
> just the slick brochure.
>
> Poor tech support is not just a gripe, it is a potentially fatal problem
> for off grid clients going without power for weeks waiting for you to fix
> it.
>
> Ray Walters
> Remote Solar
> 303 505-8760
>
>
>
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Re: [RE-wrenches] Schneider tech support AWOL?

[Ray]

Over the many years, this type of info is exactly what has made the 
Wrench list so valuable. We get the real installer perspective on 
equipment, not just the slick brochure.


Poor tech support is not just a gripe, it is a potentially fatal problem 
for off grid clients going without power for weeks waiting for you to 
fix it.


Ray Walters
Remote Solar
303 505-8760

On 4/5/19 12:57 PM, Watt Bradshaw wrote:


Hi Wrenches,

   How do I get access to the wrenches “bitching” list. My 
colleagues experiences with our various suppliers is important 
information. Thanks


Watt Bradshaw

President

Blue Ridge Energy Company

Renewable designer/installer since 1978//

*From:*RE-wrenches [mailto:re-wrenches-boun...@lists.re-wrenches.org] 
*On Behalf Of *ch...@oasismontana.com

*Sent:* Friday, April 5, 2019 1:30 PM
*To:* 'RE-wrenches'
*Subject:* Re: [RE-wrenches] Schneider tech support AWOL?

Good luck with that.  We’ve had similar issues; I’ve called and talked 
to their engineers (to get questions answered); they say they’ll call 
back, but I never hear from anyone.  I did get a response from their 
on-line form; it took two+ weeks.


(Maybe this should be on the Wrenches ‘bitching’ list).

Chris Daum

Oasis Montana Inc.

406-777-4309 or 4321

406-777-4309 fax

www.oasismontana.com <http://www.oasismontana.com>

*From:* RE-wrenches  *On 
Behalf Of *Kevin Pegg

*Sent:* Friday, April 5, 2019 10:34 AM
*To:* RE-wrenches 
*Subject:* [RE-wrenches] Schneider tech support AWOL?

Hi Wrenches,

Curious if anyone has had any response from Schneider renewable energy 
tech support of late? I have submitted 4 cases over the last 3 weeks, 
couple warranty claims, couple tech questions - and have had 
absolutely zero response.


My clients are starting to get irritated, and it is wasting much time.

Kevin


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Re: [RE-wrenches] Schneider tech support AWOL?

[Watt Bradshaw]

Hi Wrenches, 

   How do I get access to the wrenches "bitching" list. My colleagues
experiences with our various suppliers is important information. Thanks

Watt Bradshaw

President

Blue Ridge Energy Company

Renewable designer/installer since 1978

 

From: RE-wrenches [mailto:re-wrenches-boun...@lists.re-wrenches.org] On
Behalf Of ch...@oasismontana.com
Sent: Friday, April 5, 2019 1:30 PM
To: 'RE-wrenches'
Subject: Re: [RE-wrenches] Schneider tech support AWOL?

 

Good luck with that.  We've had similar issues; I've called and talked to
their engineers (to get questions answered); they say they'll call back, but
I never hear from anyone.  I did get a response from their on-line form; it
took two+ weeks.

 

(Maybe this should be on the Wrenches 'bitching' list).

 

 

Chris Daum

Oasis Montana Inc.

406-777-4309 or 4321

406-777-4309 fax

www.oasismontana.com 

 

 

 

From: RE-wrenches  On Behalf Of
Kevin Pegg
Sent: Friday, April 5, 2019 10:34 AM
To: RE-wrenches 
Subject: [RE-wrenches] Schneider tech support AWOL?

 

Hi Wrenches, 

 

Curious if anyone has had any response from Schneider renewable energy tech
support of late? I have submitted 4 cases over the last 3 weeks, couple
warranty claims, couple tech questions - and have had absolutely zero
response. 

 

My clients are starting to get irritated, and it is wasting much time. 

 

Kevin

 

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Re: [RE-wrenches] Schneider tech support AWOL?

[chris]

Good luck with that.  We've had similar issues; I've called and talked to
their engineers (to get questions answered); they say they'll call back, but
I never hear from anyone.  I did get a response from their on-line form; it
took two+ weeks.
 
(Maybe this should be on the Wrenches 'bitching' list).
 
 
Chris Daum
Oasis Montana Inc.
406-777-4309 or 4321
406-777-4309 fax
www.oasismontana.com <http://www.oasismontana.com>  
 
 
 
From: RE-wrenches  On Behalf Of
Kevin Pegg
Sent: Friday, April 5, 2019 10:34 AM
To: RE-wrenches 
Subject: [RE-wrenches] Schneider tech support AWOL?
 
Hi Wrenches, 
 
Curious if anyone has had any response from Schneider renewable energy tech
support of late? I have submitted 4 cases over the last 3 weeks, couple
warranty claims, couple tech questions - and have had absolutely zero
response. 
 
My clients are starting to get irritated, and it is wasting much time. 
 
Kevin
 
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[RE-wrenches] Schneider tech support AWOL?

[Kevin Pegg]

Hi Wrenches,

Curious if anyone has had any response from Schneider renewable energy tech 
support of late? I have submitted 4 cases over the last 3 weeks, couple 
warranty claims, couple tech questions - and have had absolutely zero response.

My clients are starting to get irritated, and it is wasting much time.

Kevin

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