[rt-users] Memory leak in RT Crontool?
Hi RT Users,
Since yesterday i have a very strange behavior on my RT. I have a cron
script starting rt-crontool every 5 minutes.
/opt/rt3ast/bin/rt-crontool
--search RT::Search::FromSQL
--search-arg Status='stalled' AND Queue='GAI_BreakBulk' AND (
'CF.{CIEL-STATUS}' = '1300' OR 'CF.{CIEL-STATUS}' = '1400' )
--action RT::Action::AutoNew
--action-arg new
Inside this Queue are round about 130 tickets.
After few hours the system slows down until it crashes with this error
inside the messages:
Nov 9 11:24:19 lxfrabort01 kernel: printk: 2731 messages suppressed.
Nov 9 11:24:19 lxfrabort01 kernel: rt-crontool invoked oom-killer:
gfp_mask=0x201d2, order=0, oomkilladj=0
Nov 9 11:24:19 lxfrabort01 kernel: [c0452c32]
out_of_memory+0x3b/0x179
Nov 9 11:24:19 lxfrabort01 kernel: [c0454065]
__alloc_pages+0x1fe/0x27e
Nov 9 11:24:19 lxfrabort01 kernel: [c04552af]
__do_page_cache_readahead+0xc4/0x1c6
Nov 9 11:24:19 lxfrabort01 kernel: [c044f991] sync_page+0x0/0x3b
Nov 9 11:24:19 lxfrabort01 kernel: [c044c6f5]
__delayacct_blkio_end+0x32/0x35
Nov 9 11:24:19 lxfrabort01 kernel: [c05fb55c]
__wait_on_bit_lock+0x4b/0x52
Nov 9 11:24:19 lxfrabort01 kernel: [f8926b96]
dm_any_congested+0x2f/0x35 [dm_mod]
Nov 9 11:24:19 lxfrabort01 kernel: [c0452268]
filemap_nopage+0x151/0x315
Nov 9 11:24:19 lxfrabort01 kernel: [c045a8c2]
__handle_mm_fault+0x172/0x87b
Nov 9 11:24:19 lxfrabort01 kernel: [c05fad89] schedule+0x90d/0x9ba
Nov 9 11:24:19 lxfrabort01 kernel: [c042d63f]
do_sigaction+0x117/0x156
Nov 9 11:25:25 lxfrabort01 kernel: [c05fd55f]
do_page_fault+0x20a/0x4b8
Nov 9 11:25:25 lxfrabort01 kernel: [c05fd355]
do_page_fault+0x0/0x4b8
Nov 9 11:25:25 lxfrabort01 kernel: [c0404a71] error_code+0x39/0x40
Nov 9 11:25:25 lxfrabort01 kernel: ===
Nov 9 11:25:25 lxfrabort01 kernel: Mem-info:
Nov 9 11:25:25 lxfrabort01 kernel: DMA per-cpu:
Nov 9 11:25:25 lxfrabort01 kernel: cpu 0 hot: high 0, batch 1 used:0
Nov 9 11:25:25 lxfrabort01 kernel: cpu 0 cold: high 0, batch 1 used:0
Nov 9 11:25:25 lxfrabort01 kernel: DMA32 per-cpu: empty
Nov 9 11:25:25 lxfrabort01 kernel: Normal per-cpu:
Nov 9 11:25:25 lxfrabort01 kernel: cpu 0 hot: high 186, batch 31
used:27
Nov 9 11:25:25 lxfrabort01 kernel: cpu 0 cold: high 62, batch 15
used:44
Nov 9 11:25:25 lxfrabort01 kernel: HighMem per-cpu:
Nov 9 11:25:25 lxfrabort01 kernel: cpu 0 hot: high 186, batch 31
used:14
Nov 9 11:25:25 lxfrabort01 kernel: cpu 0 cold: high 62, batch 15
used:11
Nov 9 11:25:25 lxfrabort01 kernel: Free pages: 111660kB (1596kB
HighMem)
Nov 9 11:25:25 lxfrabort01 kernel: Active:470936 inactive:469165
dirty:0 writeback:0 unstable:0 free:27915 slab:1793 mapped:91
pagetables:2289
Nov 9 11:25:25 lxfrabort01 kernel: DMA free:12340kB min:68kB low:84kB
high:100kB active:0kB inactive:0kB present:16384kB pages_scanned:0
all_unreclaimable? yes
Nov 9 11:25:25 lxfrabort01 kernel: lowmem_reserve[]: 0 0 880 3824
Nov 9 11:25:25 lxfrabort01 kernel: DMA32 free:0kB min:0kB low:0kB
high:0kB active:0kB inactive:0kB present:0kB pages_scanned:0
all_unreclaimable? no
Nov 9 11:25:25 lxfrabort01 kernel: lowmem_reserve[]: 0 0 880 3824
Nov 9 11:25:25 lxfrabort01 kernel: Normal free:97724kB min:3756kB
low:4692kB high:5632kB active:382784kB inactive:377384kB
present:901120kB pages_scanned:1268501 all_unreclaimable? yes
Nov 9 11:25:25 lxfrabort01 kernel: lowmem_reserve[]: 0 0 0 23552
Nov 9 11:25:25 lxfrabort01 kernel: HighMem free:1596kB min:512kB
low:3656kB high:6800kB active:1500960kB inactive:1499276kB
present:3014656kB pages_scanned:4695953 all_unreclaimable? yes
Nov 9 11:25:25 lxfrabort01 kernel: lowmem_reserve[]: 0 0 0 0
Nov 9 11:25:25 lxfrabort01 kernel: DMA: 3*4kB 5*8kB 4*16kB 2*32kB
4*64kB 3*128kB 1*256kB 0*512kB 1*1024kB 1*2048kB 2*4096kB = 12340kB
Nov 9 11:25:25 lxfrabort01 kernel: DMA32: empty
Nov 9 11:25:25 lxfrabort01 kernel: Normal: 1*4kB 1*8kB 1*16kB 1*32kB
0*64kB 1*128kB 1*256kB 0*512kB 1*1024kB 1*2048kB 23*4096kB = 97724kB
Nov 9 11:25:25 lxfrabort01 kernel: HighMem: 271*4kB 16*8kB 0*16kB
0*32kB 0*64kB 1*128kB 1*256kB 0*512kB 0*1024kB 0*2048kB 0*4096kB =
1596kB
Nov 9 11:25:25 lxfrabort01 kernel: Swap cache: add 3707117, delete
3707077, find 546011/727786, race 0+20
Nov 9 11:25:25 lxfrabort01 kernel: Free swap = 0kB
Nov 9 11:25:25 lxfrabort01 kernel: Total swap = 2031608kB
Nov 9 11:25:25 lxfrabort01 kernel: Free swap:0kB
Nov 9 11:25:25 lxfrabort01 kernel: 983040 pages of RAM
Nov 9 11:25:25 lxfrabort01 kernel: 753664 pages of HIGHMEM
Nov 9 11:25:25 lxfrabort01 kernel: 9002 reserved pages
Nov 9 11:25:25 lxfrabort01 kernel: 1520 pages shared
Nov 9 11:25:25 lxfrabort01 kernel: 40 pages swap cached
Nov 9 11:25:25 lxfrabort01 kernel: 0 pages dirty
Nov 9 11:25:25 lxfrabort01 kernel: 0 pages writeback
Nov 9 11:25:25 lxfrabort01 kernel: 91 pages mapped
Nov 9 11:25:25 lxfrabort01 kernel: 1793 pages slab
Nov 9 11:25:25 lxfrabort01 kernel: 2289 pages pagetables
What i googled so far is, that the oom_killer
[rt-users] Re: Message/RFC822 CCs in templates? [FAM-RT #828]
Hi all, I haven't received any answer yet, so, please allow me to ask once again: Is there really no way to access message headers from within a template? I just can't believe I guess :/ Cheerio, -- Andreas On Tue, 6 Nov 2007, Andreas Schamanek wrote: I am still looking for a way to reference a message's CC: header within templates. How can this be done? (...) The problem is of course that the CC header does not show up in outgoing messages. But I could live with this if I could reference the CCs in templates. Any help is much welcome. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
RE: [rt-users] handling bounce messages - rtbouncehandler?
Geoff, We had a similar issue with Out of Office reply's from Outlook. What we did, quite simply, was to create a rule in Outlook that automatically marked those messages as read, which caused the program we used to fetch the mail to ignore those emails. Seems like you could do something similar depending on how you handle your email. Craig -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Geoff Roberts Sent: Thursday, November 08, 2007 10:53 PM To: rt-users@lists.bestpractical.com Subject: [rt-users] handling bounce messages - rtbouncehandler? Hi, I have the issues listed below, and searching through the Wiki and archives it seems my problem may best be handled by rtbouncehandler. Could someone who has used rtbouncehandler see if my assumption is correct please? The other problem is I can't seem to find any link on the Wiki to download rtbouncehandler: http://wiki.bestpractical.com/view/RtBounceHandler I also haven't found it in the mail list archives as an attachment. My problems are twofold: a) every now and then one of our support personnel will travel. Inevitably their inbox will fill up. We then get a string of new tickets created in our support queue under the following scenario. Since these users are Watchers, admins or CCs on various tickets emails get sent to the user when there is a change/update to the ticket. These emails then get bounced with a mailbox full message from the mail server - in turn the bounce message creates a new ticket, which in turn creates a new bounce message in a never ending and escalating loop. b) The usual odd spam that makes it past the spam filter and gets bounced with an incorrect delivery address. Will rtbouncehandler help and if so, where can I download a copy? If not are there any other suggestions to fix the issue? Kind regards, Geoff ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] handling bounce messages - rtbouncehandler?
-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 This may seem like an obvious solution... but 1) Increase the size of your mailboxes. Storage is ridiculously cheap now adays. 2) If you are unable to increase the size of your mailboxes, tell your support staff to properly manage their mailboxes and clear some space before they leave the office for days on end. Patterson, Craig wrote: Geoff, We had a similar issue with Out of Office reply's from Outlook. What we did, quite simply, was to create a rule in Outlook that automatically marked those messages as read, which caused the program we used to fetch the mail to ignore those emails. Seems like you could do something similar depending on how you handle your email. Craig -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Geoff Roberts Sent: Thursday, November 08, 2007 10:53 PM To: rt-users@lists.bestpractical.com Subject: [rt-users] handling bounce messages - rtbouncehandler? Hi, I have the issues listed below, and searching through the Wiki and archives it seems my problem may best be handled by rtbouncehandler. Could someone who has used rtbouncehandler see if my assumption is correct please? The other problem is I can't seem to find any link on the Wiki to download rtbouncehandler: http://wiki.bestpractical.com/view/RtBounceHandler I also haven't found it in the mail list archives as an attachment. My problems are twofold: a) every now and then one of our support personnel will travel. Inevitably their inbox will fill up. We then get a string of new tickets created in our support queue under the following scenario. Since these users are Watchers, admins or CCs on various tickets emails get sent to the user when there is a change/update to the ticket. These emails then get bounced with a mailbox full message from the mail server - in turn the bounce message creates a new ticket, which in turn creates a new bounce message in a never ending and escalating loop. b) The usual odd spam that makes it past the spam filter and gets bounced with an incorrect delivery address. Will rtbouncehandler help and if so, where can I download a copy? If not are there any other suggestions to fix the issue? Kind regards, Geoff ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -BEGIN PGP SIGNATURE- Version: GnuPG v1.4.7 (MingW32) iD8DBQFHNFrRb/8X6V5MpAURAicEAKCS3tRgBwmvR+58pFw4ZzmbLb5p7gCfWIXd VuU2ULLnHWCgscdWHYGsCCM= =ELmb -END PGP SIGNATURE- ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Ticket ID
Hi, Is there a way to adjust the ticket ID from being an sequential incrementing number to something different, like maybe a hash of the date/time created or something similar? I'd prefer it to be a constant length. Cheers, john ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Problem in Configuration
Hello When tickets is closed or resolved and sending a (rt-comment..) by example a : Thanks..!!, the tickets is again open and I affect to statistics. I have the configuration RT_SiteConfig.pm Set ($CorrespondAddress, '[EMAIL PROTECTED]'); Set ($CommentAddress, '[EMAIL PROTECTED]'); This is bad ?? Thanks ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Ticket ID
-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Could you set the mysql field to pad it with 0s? john wrote: Hi, Is there a way to adjust the ticket ID from being an sequential incrementing number to something different, like maybe a hash of the date/time created or something similar? I'd prefer it to be a constant length. Cheers, john ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today.Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -BEGIN PGP SIGNATURE- Version: GnuPG v1.4.7 (MingW32) iD8DBQFHNG4Mb/8X6V5MpAURAsVQAKCzM9kGpUCb8bfdR4g9wTENYKiQ6wCfbK4h 1nSVWZM9iUKKNDAVoBo3Y4c= =sGDR -END PGP SIGNATURE- ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Problem in Configuration
On Fri, Nov 9, 2007 at 7:41 AM, in message [EMAIL PROTECTED], Karen Trujillo Quintanilla [EMAIL PROTECTED] wrote: When tickets is closed or resolved and sending a (rt-comment..) by example a : Thanks..!!, the tickets is again open and I affect to statistics. Karen, If I understand you correctly, you're talking about the situation where a requester will reply to the ticket resolution message and reopen the ticket. Correct? If so, I'm afraid there's nothing you can do about it. We've added some text to our resolution message that lets people know that there's no need to reply unless the issue isn't actually resolved. It becomes a training issue for the users who need to be made to understand that they don't need to say thanks. If they want to express their thanks, encourage them to send cookies to the techs instead. :-) -Tim -- Tim Wilson, Director of Technology Buffalo-Hanover-Montrose Schools 214 1st Ave NE Buffalo, MN 55313 ph: 763.682.8740 fax: 763.682.8743 http://www.buffalo.k12.mn.us ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] [Fwd: Create Ticket but only if Custom Field is...]
-BEGIN PGP SIGNED MESSAGE-
Hash: SHA1
OK The scrip is running, but it says there are syntax errors!!!
Nov 9 09:32:44 oakie RT: Scrip 22 IsApplicable failed: Global symbol
$trans requires explicit package name at (eval 1780) line 1.
(/opt/rt3/lib/RT/Condition/UserDefined.pm:69)
Nov 9 09:32:45 oakie RT: Scrip 23 IsApplicable failed: syntax error at
(eval 1784) line 2, near Resolved return
(/opt/rt3/lib/RT/Condition/UserDefined.pm:69)
Nov 9 09:32:45 oakie RT:
[EMAIL PROTECTED] #159/2613 -
Scrip 19 (/opt/rt3/lib/RT/Action/SendEmail.pm:252)
Nov 9 09:32:45 oakie RT:
[EMAIL PROTECTED] No recipients
found. Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:264)
Nov 9 09:32:48 oakie RT: Encode::Guess failed: ; fallback to iso-8859-1
(/opt/rt3/lib/RT/I18N.pm:412)
Nov 9 09:32:49 oakie RT: Encode::Guess failed: ; fallback to iso-8859-1
(/opt/rt3/lib/RT/I18N.pm:412)
Nov 9 09:32:50 oakie RT: Scrip 22 IsApplicable failed: Global symbol
$trans requires explicit package name at (eval 2779) line 1.
(/opt/rt3/lib/RT/Condition/UserDefined.pm:69)
Nov 9 09:32:51 oakie RT: Scrip 23 IsApplicable failed: syntax error at
(eval 2783) line 2, near Resolved return
(/opt/rt3/lib/RT/Condition/UserDefined.pm:69)
Nov 9 09:32:55 oakie RT: Scrip 22 IsApplicable failed: Global symbol
$trans requires explicit package name at (eval 1816) line 1.
(/opt/rt3/lib/RT/Condition/UserDefined.pm:69)
Nov 9 09:32:56 oakie RT: Scrip 23 IsApplicable failed: syntax error at
(eval 1820) line 2, near Resolved return
(/opt/rt3/lib/RT/Condition/UserDefined.pm:69)
Nov 9 09:32:56 oakie RT:
[EMAIL PROTECTED] #159/2615 -
Scrip 8 (/opt/rt3/lib/RT/Action/SendEmail.pm:252)
Nov 9 09:32:56 oakie RT:
[EMAIL PROTECTED] No recipients
found. Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:264)
Nov 9 09:32:57 oakie RT:
[EMAIL PROTECTED] #159/2615 -
Scrip 9 (/opt/rt3/lib/RT/Action/SendEmail.pm:252)
Nov 9 09:32:57 oakie RT:
[EMAIL PROTECTED] No recipients
found. Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:264)
Nov 9 09:32:57 oakie RT:
[EMAIL PROTECTED] #159/2615 -
Scrip 18 (/opt/rt3/lib/RT/Action/SendEmail.pm:252)
Nov 9 09:32:57 oakie RT:
[EMAIL PROTECTED] No recipients
found. Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:264)
Nov 9 09:32:58 oakie RT:
[EMAIL PROTECTED] #159/2615 -
Scrip 19 (/opt/rt3/lib/RT/Action/SendEmail.pm:252)
Nov 9 09:32:58 oakie RT:
[EMAIL PROTECTED] No recipients
found. Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:264)
Nov 9 09:32:59 oakie RT: Scrip 22 IsApplicable failed: Global symbol
$trans requires explicit package name at (eval 1870) line 1.
(/opt/rt3/lib/RT/Condition/UserDefined.pm:69)
Nov 9 09:32:59 oakie RT: Scrip 23 IsApplicable failed: syntax error at
(eval 1874) line 2, near Resolved return
(/opt/rt3/lib/RT/Condition/UserDefined.pm:69)
Nov 9 09:33:00 oakie RT:
[EMAIL PROTECTED] #159/2616 -
Scrip 10 (/opt/rt3/lib/RT/Action/SendEmail.pm:252)
Nov 9 09:33:00 oakie RT:
[EMAIL PROTECTED] No recipients
found. Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:264)
Nov 9 09:33:00 oakie RT:
[EMAIL PROTECTED] #159/2616 -
Scrip 19 (/opt/rt3/lib/RT/Action/SendEmail.pm:252)
Nov 9 09:33:00 oakie RT:
[EMAIL PROTECTED] No recipients
found. Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:264)
Todd Chapman wrote:
So the scrip never fires?
Try this:
return 0 unless $self-TransactionObj-Type eq Resolved
return 0 unless $self-TicketObj-FirstCustomFieldValue('Followup') =~ /Yes/i;
$RT::Logger-debug(Scrip running);
1;
See if that puts an entry in your logs.
Now playing: Arctic Monkeys - The Bad Thing
http://foxytunes.com/artist/arctic+monkeys/track/the+bad+thing
On 11/7/07, Matt Westfall [EMAIL PROTECTED] wrote:
OK For my scrip I have:
Condition: User Defined
Action: Create Tickets
Template: Create-Followup
Stage: Transaction Create
User Condition is:
return 0 unless $self-TransactionObj-Type eq Resolved
return 0 unless $self-TicketObj-FirstCustomFieldValue('Followup') =~
/Yes/i;
1;
My Template is:
===Create-Ticket: generate-followup
Queue: Customer Service
Subject: Invoice: { $Tickets{'TOP'} - Subject() }
Requestor: {$Tickets{'TOP'}-OwnerObj-EmailAddress() }
RefersTo: {$Tickets{'TOP'}-Id() }
Content: A follow up was requested on this ticket. Please refer to
previous ticket for more information.
ENDOFCONTENT
And still no joy :( :(
Todd Chapman wrote:
Now playing: The Decemberists - Summersong
http://foxytunes.com/artist/the+decemberists/track/summersong
On 11/5/07, Matt Westfall [EMAIL PROTECTED] wrote:
There are two TransactionObj there. So would
unless ( $self-TransactionObj-Type eq Resolved
$self-TransactionObj-Field == FIELD_ID )
{ return 0; }
return 0 unless $self-TicketObj-FirstCustomFieldValue('Followup') =~
/Yes/i;
1;
The first check would 1) ensure that the ticket is being resolved
That the CustomField is Set.
Then if Followup is Yes, it would then return 1?
What is the
Re: [rt-users] [Fwd: Create Ticket but only if Custom Field is...]
Please re-post the whole scrip and template fresh. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] [Fwd: Create Ticket but only if Custom Field is...]
Hi,
The syntax errror is a missing semicolon on the first line.
return 0 unless $self-TransactionObj-Type eq Resolved
Should be
return 0 unless $self-TransactionObj-Type eq Resolved;
Hope this helps.
Huw
On 9/11/07 2:34, Matt Westfall [EMAIL PROTECTED] wrote:
-BEGIN PGP SIGNED MESSAGE-
Hash: SHA1
OK The scrip is running, but it says there are syntax errors!!!
Nov 9 09:32:44 oakie RT: Scrip 22 IsApplicable failed: Global symbol
$trans requires explicit package name at (eval 1780) line 1.
(/opt/rt3/lib/RT/Condition/UserDefined.pm:69)
Nov 9 09:32:45 oakie RT: Scrip 23 IsApplicable failed: syntax error at
(eval 1784) line 2, near Resolved return
(/opt/rt3/lib/RT/Condition/UserDefined.pm:69)
Nov 9 09:32:45 oakie RT:
[EMAIL PROTECTED] #159/2613 -
Scrip 19 (/opt/rt3/lib/RT/Action/SendEmail.pm:252)
Nov 9 09:32:45 oakie RT:
[EMAIL PROTECTED] No recipients
found. Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:264)
Nov 9 09:32:48 oakie RT: Encode::Guess failed: ; fallback to iso-8859-1
(/opt/rt3/lib/RT/I18N.pm:412)
Nov 9 09:32:49 oakie RT: Encode::Guess failed: ; fallback to iso-8859-1
(/opt/rt3/lib/RT/I18N.pm:412)
Nov 9 09:32:50 oakie RT: Scrip 22 IsApplicable failed: Global symbol
$trans requires explicit package name at (eval 2779) line 1.
(/opt/rt3/lib/RT/Condition/UserDefined.pm:69)
Nov 9 09:32:51 oakie RT: Scrip 23 IsApplicable failed: syntax error at
(eval 2783) line 2, near Resolved return
(/opt/rt3/lib/RT/Condition/UserDefined.pm:69)
Nov 9 09:32:55 oakie RT: Scrip 22 IsApplicable failed: Global symbol
$trans requires explicit package name at (eval 1816) line 1.
(/opt/rt3/lib/RT/Condition/UserDefined.pm:69)
Nov 9 09:32:56 oakie RT: Scrip 23 IsApplicable failed: syntax error at
(eval 1820) line 2, near Resolved return
(/opt/rt3/lib/RT/Condition/UserDefined.pm:69)
Nov 9 09:32:56 oakie RT:
[EMAIL PROTECTED] #159/2615 -
Scrip 8 (/opt/rt3/lib/RT/Action/SendEmail.pm:252)
Nov 9 09:32:56 oakie RT:
[EMAIL PROTECTED] No recipients
found. Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:264)
Nov 9 09:32:57 oakie RT:
[EMAIL PROTECTED] #159/2615 -
Scrip 9 (/opt/rt3/lib/RT/Action/SendEmail.pm:252)
Nov 9 09:32:57 oakie RT:
[EMAIL PROTECTED] No recipients
found. Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:264)
Nov 9 09:32:57 oakie RT:
[EMAIL PROTECTED] #159/2615 -
Scrip 18 (/opt/rt3/lib/RT/Action/SendEmail.pm:252)
Nov 9 09:32:57 oakie RT:
[EMAIL PROTECTED] No recipients
found. Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:264)
Nov 9 09:32:58 oakie RT:
[EMAIL PROTECTED] #159/2615 -
Scrip 19 (/opt/rt3/lib/RT/Action/SendEmail.pm:252)
Nov 9 09:32:58 oakie RT:
[EMAIL PROTECTED] No recipients
found. Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:264)
Nov 9 09:32:59 oakie RT: Scrip 22 IsApplicable failed: Global symbol
$trans requires explicit package name at (eval 1870) line 1.
(/opt/rt3/lib/RT/Condition/UserDefined.pm:69)
Nov 9 09:32:59 oakie RT: Scrip 23 IsApplicable failed: syntax error at
(eval 1874) line 2, near Resolved return
(/opt/rt3/lib/RT/Condition/UserDefined.pm:69)
Nov 9 09:33:00 oakie RT:
[EMAIL PROTECTED] #159/2616 -
Scrip 10 (/opt/rt3/lib/RT/Action/SendEmail.pm:252)
Nov 9 09:33:00 oakie RT:
[EMAIL PROTECTED] No recipients
found. Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:264)
Nov 9 09:33:00 oakie RT:
[EMAIL PROTECTED] #159/2616 -
Scrip 19 (/opt/rt3/lib/RT/Action/SendEmail.pm:252)
Nov 9 09:33:00 oakie RT:
[EMAIL PROTECTED] No recipients
found. Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:264)
Todd Chapman wrote:
So the scrip never fires?
Try this:
return 0 unless $self-TransactionObj-Type eq Resolved
return 0 unless $self-TicketObj-FirstCustomFieldValue('Followup') =~
/Yes/i;
$RT::Logger-debug(Scrip running);
1;
See if that puts an entry in your logs.
Now playing: Arctic Monkeys - The Bad Thing
http://foxytunes.com/artist/arctic+monkeys/track/the+bad+thing
On 11/7/07, Matt Westfall [EMAIL PROTECTED] wrote:
OK For my scrip I have:
Condition: User Defined
Action: Create Tickets
Template: Create-Followup
Stage: Transaction Create
User Condition is:
return 0 unless $self-TransactionObj-Type eq Resolved
return 0 unless $self-TicketObj-FirstCustomFieldValue('Followup') =~
/Yes/i;
1;
My Template is:
===Create-Ticket: generate-followup
Queue: Customer Service
Subject: Invoice: { $Tickets{'TOP'} - Subject() }
Requestor: {$Tickets{'TOP'}-OwnerObj-EmailAddress() }
RefersTo: {$Tickets{'TOP'}-Id() }
Content: A follow up was requested on this ticket. Please refer to
previous ticket for more information.
ENDOFCONTENT
And still no joy :( :(
Todd Chapman wrote:
Now playing: The Decemberists - Summersong
http://foxytunes.com/artist/the+decemberists/track/summersong
On 11/5/07, Matt Westfall [EMAIL PROTECTED] wrote:
There are two TransactionObj there. So would
unless (
Re: [rt-users] [Fwd: Create Ticket but only if Custom Field is...]
-BEGIN PGP SIGNED MESSAGE-
Hash: SHA1
Scrip as last suggested:
return 0 unless $self-TransactionObj-Type eq Resolved
return 0 unless $self-TicketObj-FirstCustomFieldValue('Followup') =~
/Yes/i;
$RT::Logger-debug(Scrip running);
1;
Template
===Create-Ticket: generate-followup
Queue: Customer Service
Subject: Invoice: { $Tickets{'TOP'} - Subject() }
Requestor: {$Tickets{'TOP'}-OwnerObj-EmailAddress() }
RefersTo: {$Tickets{'TOP'}-Id() }
Content: A follow up was requested on this ticket. Please refer to
previous ticket for more information.
ENDOFCONTENT
Errors --
Nov 9 09:32:44 oakie RT: Scrip 22 IsApplicable failed: Global symbol
$trans requires explicit package name at (eval 1780) line 1.
(/opt/rt3/lib/RT/Condition/UserDefined.pm:69)
Nov 9 09:32:45 oakie RT: Scrip 23 IsApplicable failed: syntax error at
(eval 1784) line 2, near Resolved return
(/opt/rt3/lib/RT/Condition/UserDefined.pm:69)
Nov 9 09:32:45 oakie RT:
[EMAIL PROTECTED] #159/2613 -
Scrip 19 (/opt/rt3/lib/RT/Action/SendEmail.pm:252)
Nov 9 09:32:45 oakie RT:
[EMAIL PROTECTED] No recipients
found. Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:264)
Nov 9 09:32:48 oakie RT: Encode::Guess failed: ; fallback to iso-8859-1
(/opt/rt3/lib/RT/I18N.pm:412)
Nov 9 09:32:49 oakie RT: Encode::Guess failed: ; fallback to iso-8859-1
(/opt/rt3/lib/RT/I18N.pm:412)
Nov 9 09:32:50 oakie RT: Scrip 22 IsApplicable failed: Global symbol
$trans requires explicit package name at (eval 2779) line 1.
(/opt/rt3/lib/RT/Condition/UserDefined.pm:69)
Nov 9 09:32:51 oakie RT: Scrip 23 IsApplicable failed: syntax error at
(eval 2783) line 2, near Resolved return
(/opt/rt3/lib/RT/Condition/UserDefined.pm:69)
Nov 9 09:32:55 oakie RT: Scrip 22 IsApplicable failed: Global symbol
$trans requires explicit package name at (eval 1816) line 1.
(/opt/rt3/lib/RT/Condition/UserDefined.pm:69)
Nov 9 09:32:56 oakie RT: Scrip 23 IsApplicable failed: syntax error at
(eval 1820) line 2, near Resolved return
(/opt/rt3/lib/RT/Condition/UserDefined.pm:69)
Nov 9 09:32:56 oakie RT:
[EMAIL PROTECTED] #159/2615 -
Scrip 8 (/opt/rt3/lib/RT/Action/SendEmail.pm:252)
Nov 9 09:32:56 oakie RT:
[EMAIL PROTECTED] No recipients
found. Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:264)
Nov 9 09:32:57 oakie RT:
[EMAIL PROTECTED] #159/2615 -
Scrip 9 (/opt/rt3/lib/RT/Action/SendEmail.pm:252)
Nov 9 09:32:57 oakie RT:
[EMAIL PROTECTED] No recipients
found. Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:264)
Nov 9 09:32:57 oakie RT:
[EMAIL PROTECTED] #159/2615 -
Scrip 18 (/opt/rt3/lib/RT/Action/SendEmail.pm:252)
Nov 9 09:32:57 oakie RT:
[EMAIL PROTECTED] No recipients
found. Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:264)
Nov 9 09:32:58 oakie RT:
[EMAIL PROTECTED] #159/2615 -
Scrip 19 (/opt/rt3/lib/RT/Action/SendEmail.pm:252)
Nov 9 09:32:58 oakie RT:
[EMAIL PROTECTED] No recipients
found. Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:264)
Nov 9 09:32:59 oakie RT: Scrip 22 IsApplicable failed: Global symbol
$trans requires explicit package name at (eval 1870) line 1.
(/opt/rt3/lib/RT/Condition/UserDefined.pm:69)
Nov 9 09:32:59 oakie RT: Scrip 23 IsApplicable failed: syntax error at
(eval 1874) line 2, near Resolved return
(/opt/rt3/lib/RT/Condition/UserDefined.pm:69)
Nov 9 09:33:00 oakie RT:
[EMAIL PROTECTED] #159/2616 -
Scrip 10 (/opt/rt3/lib/RT/Action/SendEmail.pm:252)
Nov 9 09:33:00 oakie RT:
[EMAIL PROTECTED] No recipients
found. Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:264)
Nov 9 09:33:00 oakie RT:
[EMAIL PROTECTED] #159/2616 -
Scrip 19 (/opt/rt3/lib/RT/Action/SendEmail.pm:252)
Nov 9 09:33:00 oakie RT:
[EMAIL PROTECTED] No recipients
found. Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:264)
-BEGIN PGP SIGNATURE-
Version: GnuPG v1.4.7 (MingW32)
iD8DBQFHNHK8b/8X6V5MpAURAqQGAKCiYReUM5MdnWJSPEV+fLqB3Zug8wCbBKPf
qOG/OUDcFdoPsOalWVqquJw=
=BMtH
-END PGP SIGNATURE-
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
SAVE THOUSANDS OF DOLLARS ON RT SUPPORT:
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up to 20 percent off the price. This sale won't last long, so get in touch
today.
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Re: [rt-users] handling bounce messages - rtbouncehandler?
Craig and Matt, This may seem like an obvious solution... but 1) Increase the size of your mailboxes. Storage is ridiculously cheap now adays. 2) If you are unable to increase the size of your mailboxes, tell your support staff to properly manage their mailboxes and clear some space before they leave the office for days on end. We had a similar issue with Out of Office reply's from Outlook. What we did, quite simply, was to create a rule in Outlook that automatically marked those messages as read, which caused the program we used to fetch the mail to ignore those emails. Seems like you could do something similar depending on how you handle your email. Thanks for the responses. These are good and valid suggestions. Nagging at the back of my mind though is the possibility that another set of circumstances may arise to cause a similar issue via a different mechanism. As well as implementing your suggestions, I'd also like to fix the issue if possible technically whilst I can repeat the behaviour and test it. Since rtbouncehandler appears to look through the message for ticket numbers I'm guessing it may be the technical solution I'm looking for. Can someone confirm this? Kind regards, Geoff ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] rt-mailgate and [EMAIL PROTECTED] with selfsigned certificate
At Thursday 11/8/2007 06:48 AM, Stefan Oeser - emendis GmbH wrote: Hello, I ran into problems with setting up RT3 on https. I configured some Ticket-Transaction via Mail in RT3. With http-Protocol, all things work fine, but rt-mailgate has some troubles with the httpS-Protocol. I always get an Error: Connection refused. All needed modules (Crypt::SSLeay) are installed. Is it possible, that there are some difficulties with the selfsigned certificate? Using a browser to enter my RT3, I need to accept some Popup-Windows and accept the certificate manually, perhaps, rt-mailgate doesn't accept the certificate automatically, which results in the mentioned error?? I would be very grateful for some help :) Best regards, Stefan Oeser Hello Stefan, The way we've done this is to have apache listen on two ports for SSL connections. 443 requires certificates, 444 does not (i.e. username/password access). We use 444 for the mailgate connection. Steve ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] e-mail address in use
Hello list, RT 3.6.1 with Sendmail under Slackware 11. Some time ago I have created a number of users without any problem. Today a new user tried to register a request. The request was refused which seems to be OK - there was no account for him. But when I tried to create an account for him, I got a message e-mail address in use. I have checked all the users created, but no one has that e-mail address. Then I tried to create an account for other user, who haven't tried to send a request yet, but again I was not able to do it. I've go the same message - e-mail address in use. Hown could I solve this problem ? I would appreciate your help Best regards Mariusz ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] [Fwd: Create Ticket but only if Custom Field is...]
-BEGIN PGP SIGNED MESSAGE-
Hash: SHA1
Well that fixed the syntax error: but now I get this:
Nov 9 10:31:48 oakie RT: Scrip 22 IsApplicable failed: Global symbol
$trans requires explicit package name at (eval 1949) line 1.
(/opt/rt3/lib/RT/Condition/UserDefined.pm:69)
Nov 9 10:31:51 oakie RT: Scrip 22 IsApplicable failed: Global symbol
$trans requires explicit package name at (eval 1691) line 1.
(/opt/rt3/lib/RT/Condition/UserDefined.pm:69)
Huw Selley wrote:
Hi,
The syntax errror is a missing semicolon on the first line.
return 0 unless $self-TransactionObj-Type eq Resolved
Should be
return 0 unless $self-TransactionObj-Type eq Resolved;
Hope this helps.
Huw
On 9/11/07 2:34, Matt Westfall [EMAIL PROTECTED] wrote:
OK The scrip is running, but it says there are syntax errors!!!
Nov 9 09:32:44 oakie RT: Scrip 22 IsApplicable failed: Global symbol
$trans requires explicit package name at (eval 1780) line 1.
(/opt/rt3/lib/RT/Condition/UserDefined.pm:69)
Nov 9 09:32:45 oakie RT: Scrip 23 IsApplicable failed: syntax error at
(eval 1784) line 2, near Resolved return
(/opt/rt3/lib/RT/Condition/UserDefined.pm:69)
Nov 9 09:32:45 oakie RT:
[EMAIL PROTECTED] #159/2613 -
Scrip 19 (/opt/rt3/lib/RT/Action/SendEmail.pm:252)
Nov 9 09:32:45 oakie RT:
[EMAIL PROTECTED] No recipients
found. Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:264)
Nov 9 09:32:48 oakie RT: Encode::Guess failed: ; fallback to iso-8859-1
(/opt/rt3/lib/RT/I18N.pm:412)
Nov 9 09:32:49 oakie RT: Encode::Guess failed: ; fallback to iso-8859-1
(/opt/rt3/lib/RT/I18N.pm:412)
Nov 9 09:32:50 oakie RT: Scrip 22 IsApplicable failed: Global symbol
$trans requires explicit package name at (eval 2779) line 1.
(/opt/rt3/lib/RT/Condition/UserDefined.pm:69)
Nov 9 09:32:51 oakie RT: Scrip 23 IsApplicable failed: syntax error at
(eval 2783) line 2, near Resolved return
(/opt/rt3/lib/RT/Condition/UserDefined.pm:69)
Nov 9 09:32:55 oakie RT: Scrip 22 IsApplicable failed: Global symbol
$trans requires explicit package name at (eval 1816) line 1.
(/opt/rt3/lib/RT/Condition/UserDefined.pm:69)
Nov 9 09:32:56 oakie RT: Scrip 23 IsApplicable failed: syntax error at
(eval 1820) line 2, near Resolved return
(/opt/rt3/lib/RT/Condition/UserDefined.pm:69)
Nov 9 09:32:56 oakie RT:
[EMAIL PROTECTED] #159/2615 -
Scrip 8 (/opt/rt3/lib/RT/Action/SendEmail.pm:252)
Nov 9 09:32:56 oakie RT:
[EMAIL PROTECTED] No recipients
found. Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:264)
Nov 9 09:32:57 oakie RT:
[EMAIL PROTECTED] #159/2615 -
Scrip 9 (/opt/rt3/lib/RT/Action/SendEmail.pm:252)
Nov 9 09:32:57 oakie RT:
[EMAIL PROTECTED] No recipients
found. Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:264)
Nov 9 09:32:57 oakie RT:
[EMAIL PROTECTED] #159/2615 -
Scrip 18 (/opt/rt3/lib/RT/Action/SendEmail.pm:252)
Nov 9 09:32:57 oakie RT:
[EMAIL PROTECTED] No recipients
found. Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:264)
Nov 9 09:32:58 oakie RT:
[EMAIL PROTECTED] #159/2615 -
Scrip 19 (/opt/rt3/lib/RT/Action/SendEmail.pm:252)
Nov 9 09:32:58 oakie RT:
[EMAIL PROTECTED] No recipients
found. Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:264)
Nov 9 09:32:59 oakie RT: Scrip 22 IsApplicable failed: Global symbol
$trans requires explicit package name at (eval 1870) line 1.
(/opt/rt3/lib/RT/Condition/UserDefined.pm:69)
Nov 9 09:32:59 oakie RT: Scrip 23 IsApplicable failed: syntax error at
(eval 1874) line 2, near Resolved return
(/opt/rt3/lib/RT/Condition/UserDefined.pm:69)
Nov 9 09:33:00 oakie RT:
[EMAIL PROTECTED] #159/2616 -
Scrip 10 (/opt/rt3/lib/RT/Action/SendEmail.pm:252)
Nov 9 09:33:00 oakie RT:
[EMAIL PROTECTED] No recipients
found. Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:264)
Nov 9 09:33:00 oakie RT:
[EMAIL PROTECTED] #159/2616 -
Scrip 19 (/opt/rt3/lib/RT/Action/SendEmail.pm:252)
Nov 9 09:33:00 oakie RT:
[EMAIL PROTECTED] No recipients
found. Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:264)
Todd Chapman wrote:
So the scrip never fires?
Try this:
return 0 unless $self-TransactionObj-Type eq Resolved
return 0 unless $self-TicketObj-FirstCustomFieldValue('Followup') =~
/Yes/i;
$RT::Logger-debug(Scrip running);
1;
See if that puts an entry in your logs.
Now playing: Arctic Monkeys - The Bad Thing
http://foxytunes.com/artist/arctic+monkeys/track/the+bad+thing
On 11/7/07, Matt Westfall [EMAIL PROTECTED] wrote:
OK For my scrip I have:
Condition: User Defined
Action: Create Tickets
Template: Create-Followup
Stage: Transaction Create
User Condition is:
return 0 unless $self-TransactionObj-Type eq Resolved
return 0 unless $self-TicketObj-FirstCustomFieldValue('Followup') =~
/Yes/i;
1;
My Template is:
===Create-Ticket: generate-followup
Queue: Customer Service
Subject: Invoice: { $Tickets{'TOP'} - Subject() }
Requestor: {$Tickets{'TOP'}-OwnerObj-EmailAddress() }
RefersTo:
Re: [rt-users] Problem in Configuration
On the wiki, there should be a silent resolve or a resolve once example. The former allows you to resolve with no notification sent. The latter only sends the resolved notice on the first resolve. Tim Wilson wrote: On Fri, Nov 9, 2007 at 7:41 AM, in message [EMAIL PROTECTED], Karen Trujillo Quintanilla [EMAIL PROTECTED] wrote: When tickets is closed or resolved and sending a (rt-comment..) by example a : Thanks..!!, the tickets is again open and I affect to statistics. Karen, If I understand you correctly, you're talking about the situation where a requester will reply to the ticket resolution message and reopen the ticket. Correct? If so, I'm afraid there's nothing you can do about it. We've added some text to our resolution message that lets people know that there's no need to reply unless the issue isn't actually resolved. It becomes a training issue for the users who need to be made to understand that they don't need to say thanks. If they want to express their thanks, encourage them to send cookies to the techs instead. :-) -Tim ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] e-mail address in use
When you search for users, make sure you check the inactive or disabled users check box to include those users. James Moseley Mariusz Stakowski [EMAIL PROTECTED] m.pl To Sent by: rt-users@lists.bestpractical.com rt-users-bounces@ cc lists.bestpractic al.comSubject [rt-users] e-mail address in use 11/09/2007 08:34 AM Hello list, RT 3.6.1 with Sendmail under Slackware 11. Some time ago I have created a number of users without any problem. Today a new user tried to register a request. The request was refused which seems to be OK - there was no account for him. But when I tried to create an account for him, I got a message e-mail address in use. I have checked all the users created, but no one has that e-mail address. Then I tried to create an account for other user, who haven't tried to send a request yet, but again I was not able to do it. I've go the same message - e-mail address in use. Hown could I solve this problem ? I would appreciate your help Best regards Mariusz ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Odp: Re: [rt-users] e-mail address in use
James, - it was that ! The user tried to register a request and RT has created an account for him as a watcher. Ad he he was not on the list of active users. Thank you very much. Best regards Mariusz James Moseley [EMAIL PROTECTED] Wysłane przez: [EMAIL PROTECTED] 2007-11-09 16:39 Do: Mariusz Stakowski [EMAIL PROTECTED] DW: rt-users@lists.bestpractical.com, [EMAIL PROTECTED] Temat: Re: [rt-users] e-mail address in use When you search for users, make sure you check the inactive or disabled users check box to include those users. James Moseley Mariusz Stakowski [EMAIL PROTECTED] m.pl To Sent by: rt-users@lists.bestpractical.com rt-users-bounces@ cc lists.bestpractic al.comSubject [rt-users] e-mail address in use 11/09/2007 08:34 AM Hello list, RT 3.6.1 with Sendmail under Slackware 11. Some time ago I have created a number of users without any problem. Today a new user tried to register a request. The request was refused which seems to be OK - there was no account for him. But when I tried to create an account for him, I got a message e-mail address in use. I have checked all the users created, but no one has that e-mail address. Then I tried to create an account for other user, who haven't tried to send a request yet, but again I was not able to do it. I've go the same message - e-mail address in use. Hown could I solve this problem ? I would appreciate your help Best regards Mariusz ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Re: Message/RFC822 CCs in templates? [FAM-RT #828]
Andreas, I'm not sure I have what your looking for, but if you are referring to overriding a header for a notification (like subject), then you do that in your custom template. If you are referring to replacing a particular header for a particular recipient, then I have no idea. perhaps searching the wiki on that one. If you want to override the CC recipient, there are a couple ways to do that with custom scrips and adding CC'c to the ticket (again, search the wiki). Beyond that, I really have no experience. Hope this helps. Kenn LBNL On 11/9/2007 3:27 AM, Andreas Schamanek wrote: Hi all, I haven't received any answer yet, so, please allow me to ask once again: Is there really no way to access message headers from within a template? I just can't believe I guess :/ Cheerio, -- Andreas On Tue, 6 Nov 2007, Andreas Schamanek wrote: I am still looking for a way to reference a message's CC: header within templates. How can this be done? (...) The problem is of course that the CC header does not show up in outgoing messages. But I could live with this if I could reference the CCs in templates. Any help is much welcome. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Re: Message/RFC822 CCs in templates? [FAM-RT #828]
Hi Kenn,
hi fellow RT users,
Thanks a lot for getting back. I do know how to change the Subject and
how to CC someone. I've also searched the Wiki back and forth, and all
of this list's archive[*].
Anyway, what I am looking for is some way to include the information
from header lines as they arrive in RT. Specifically, in templates I
want to include a line that says:
This message was sent to {CC: header from message}
(speaking of CCs from the original message, not RT's Ccs). Or in case
of the sender's address something like
Dear {From: header from message}
Cheerio,
--
-- Andreas
[*] Admittedly, I have only mostly searched for a way to get the CC:
header line. Nevertheless, I think I did my part of the homework :/
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Re: [rt-users] Problem in Configuration
Thanks, but I no found in WIKI Drew Barnes escribi: On the wiki, there should be a silent resolve or a resolve once example. The former allows you to resolve with no notification sent. The latter only sends the resolved notice on the first resolve. Tim Wilson wrote: On Fri, Nov 9, 2007 at 7:41 AM, in message [EMAIL PROTECTED], Karen Trujillo Quintanilla [EMAIL PROTECTED] wrote: When tickets is closed or resolved and sending a (rt-comment..) by example a : Thanks..!!, the tickets is again open and I affect to statistics. Karen, If I understand you correctly, you're talking about the situation where a requester will reply to the ticket resolution message and reopen the ticket. Correct? If so, I'm afraid there's nothing you can do about it. We've added some text to our resolution message that lets people know that there's no need to reply unless the issue isn't actually resolved. It becomes a training issue for the users who need to be made to understand that they don't need to say thanks. If they want to express their thanks, encourage them to send cookies to the techs instead. :-) -Tim -- Karen Trujillo Quintanilla Fono: 354-5700 mailto: [EMAIL PROTECTED] Subdireccin de Operaciones y Plataforma Direccin de Informtica - PUC ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Problem in Configuration
Ok, after searching, the silent resolve wasn't on the wiki. It is on Dirk Pape's page. http://page.mi.fu-berlin.de/pape/rt3/patches/rt/3.6/ and http://wiki.bestpractical.com/view/OnResolveOnce Karen Trujillo Quintanilla wrote: Thanks, but I no found in WIKI Drew Barnes escribió: On the wiki, there should be a silent resolve or a resolve once example. The former allows you to resolve with no notification sent. The latter only sends the resolved notice on the first resolve. Tim Wilson wrote: On Fri, Nov 9, 2007 at 7:41 AM, in message [EMAIL PROTECTED], Karen Trujillo Quintanilla [EMAIL PROTECTED] wrote: When tickets is closed or resolved and sending a (rt-comment..) by example a : Thanks..!!, the tickets is again open and I affect to statistics. Karen, If I understand you correctly, you're talking about the situation where a requester will reply to the ticket resolution message and reopen the ticket. Correct? If so, I'm afraid there's nothing you can do about it. We've added some text to our resolution message that lets people know that there's no need to reply unless the issue isn't actually resolved. It becomes a training issue for the users who need to be made to understand that they don't need to say thanks. If they want to express their thanks, encourage them to send cookies to the techs instead. :-) -Tim -- Karen Trujillo Quintanilla Fono: 354-5700 mailto: [EMAIL PROTECTED] Subdirección de Operaciones y Plataforma Dirección de Informática - PUC ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Problem in Configuration
Thank you, but that is only to validate with the autorespouesta 2 times to users indicating that the tickets has been resolved, there is a way to limit or force the RT that when someone meets me, Thank you .. The tickets will not open but stick with the status resolved Drew Barnes escribi: Ok, after searching, the silent resolve wasn't on the wiki. It is on Dirk Pape's page. http://page.mi.fu-berlin.de/pape/rt3/patches/rt/3.6/ and http://wiki.bestpractical.com/view/OnResolveOnce Karen Trujillo Quintanilla wrote: Thanks, but I no found in WIKI Drew Barnes escribi: On the wiki, there should be a silent resolve or a resolve once example. The former allows you to resolve with no notification sent. The latter only sends the resolved notice on the first resolve. Tim Wilson wrote: On Fri, Nov 9, 2007 at 7:41 AM, in message [EMAIL PROTECTED], Karen Trujillo Quintanilla [EMAIL PROTECTED] wrote: When tickets is closed or resolved and sending a (rt-comment..) by example a : Thanks..!!, the tickets is again open and I affect to statistics. Karen, If I understand you correctly, you're talking about the situation where a requester will reply to the ticket resolution message and reopen the ticket. Correct? If so, I'm afraid there's nothing you can do about it. We've added some text to our resolution message that lets people know that there's no need to reply unless the issue isn't actually resolved. It becomes a training issue for the users who need to be made to understand that they don't need to say thanks. If they want to express their thanks, encourage them to send cookies to the techs instead. :-) -Tim -- Karen Trujillo Quintanilla Fono: 354-5700 mailto: [EMAIL PROTECTED] Subdireccin de Operaciones y Plataforma Direccin de Informtica - PUC -- Karen Trujillo Quintanilla Fono: 354-5700 mailto: [EMAIL PROTECTED] Subdireccin de Operaciones y Plataforma Direccin de Informtica - PUC ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] How setting Stylesheet Request Tracker
How to setting the Stylesheet RT to display correctly format of the Stylesheet, in Firefox , Explorer ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] RT configuration
To all, Currently, when someone makes a comment on a ticket, the ticket status changes to open, unless it is already opened. I have a requirement to modify RT to NOT open a ticket when a comment is made. Has anyone ever done anything like this before? Some help would be appreciated. Thank you in advance. Kenn LBNL ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] [Fwd: Create Ticket but only if Custom Field is...]
You aren't usint $trans any where in this scrip, so that must be
coming from a different scrip.
On 11/9/07, Matt Westfall [EMAIL PROTECTED] wrote:
-BEGIN PGP SIGNED MESSAGE-
Hash: SHA1
Well that fixed the syntax error: but now I get this:
Nov 9 10:31:48 oakie RT: Scrip 22 IsApplicable failed: Global symbol
$trans requires explicit package name at (eval 1949) line 1.
(/opt/rt3/lib/RT/Condition/UserDefined.pm:69)
Nov 9 10:31:51 oakie RT: Scrip 22 IsApplicable failed: Global symbol
$trans requires explicit package name at (eval 1691) line 1.
(/opt/rt3/lib/RT/Condition/UserDefined.pm:69)
Huw Selley wrote:
Hi,
The syntax errror is a missing semicolon on the first line.
return 0 unless $self-TransactionObj-Type eq Resolved
Should be
return 0 unless $self-TransactionObj-Type eq Resolved;
Hope this helps.
Huw
On 9/11/07 2:34, Matt Westfall [EMAIL PROTECTED] wrote:
OK The scrip is running, but it says there are syntax errors!!!
Nov 9 09:32:44 oakie RT: Scrip 22 IsApplicable failed: Global symbol
$trans requires explicit package name at (eval 1780) line 1.
(/opt/rt3/lib/RT/Condition/UserDefined.pm:69)
Nov 9 09:32:45 oakie RT: Scrip 23 IsApplicable failed: syntax error at
(eval 1784) line 2, near Resolved return
(/opt/rt3/lib/RT/Condition/UserDefined.pm:69)
Nov 9 09:32:45 oakie RT:
[EMAIL PROTECTED] #159/2613 -
Scrip 19 (/opt/rt3/lib/RT/Action/SendEmail.pm:252)
Nov 9 09:32:45 oakie RT:
[EMAIL PROTECTED] No recipients
found. Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:264)
Nov 9 09:32:48 oakie RT: Encode::Guess failed: ; fallback to iso-8859-1
(/opt/rt3/lib/RT/I18N.pm:412)
Nov 9 09:32:49 oakie RT: Encode::Guess failed: ; fallback to iso-8859-1
(/opt/rt3/lib/RT/I18N.pm:412)
Nov 9 09:32:50 oakie RT: Scrip 22 IsApplicable failed: Global symbol
$trans requires explicit package name at (eval 2779) line 1.
(/opt/rt3/lib/RT/Condition/UserDefined.pm:69)
Nov 9 09:32:51 oakie RT: Scrip 23 IsApplicable failed: syntax error at
(eval 2783) line 2, near Resolved return
(/opt/rt3/lib/RT/Condition/UserDefined.pm:69)
Nov 9 09:32:55 oakie RT: Scrip 22 IsApplicable failed: Global symbol
$trans requires explicit package name at (eval 1816) line 1.
(/opt/rt3/lib/RT/Condition/UserDefined.pm:69)
Nov 9 09:32:56 oakie RT: Scrip 23 IsApplicable failed: syntax error at
(eval 1820) line 2, near Resolved return
(/opt/rt3/lib/RT/Condition/UserDefined.pm:69)
Nov 9 09:32:56 oakie RT:
[EMAIL PROTECTED] #159/2615 -
Scrip 8 (/opt/rt3/lib/RT/Action/SendEmail.pm:252)
Nov 9 09:32:56 oakie RT:
[EMAIL PROTECTED] No recipients
found. Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:264)
Nov 9 09:32:57 oakie RT:
[EMAIL PROTECTED] #159/2615 -
Scrip 9 (/opt/rt3/lib/RT/Action/SendEmail.pm:252)
Nov 9 09:32:57 oakie RT:
[EMAIL PROTECTED] No recipients
found. Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:264)
Nov 9 09:32:57 oakie RT:
[EMAIL PROTECTED] #159/2615 -
Scrip 18 (/opt/rt3/lib/RT/Action/SendEmail.pm:252)
Nov 9 09:32:57 oakie RT:
[EMAIL PROTECTED] No recipients
found. Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:264)
Nov 9 09:32:58 oakie RT:
[EMAIL PROTECTED] #159/2615 -
Scrip 19 (/opt/rt3/lib/RT/Action/SendEmail.pm:252)
Nov 9 09:32:58 oakie RT:
[EMAIL PROTECTED] No recipients
found. Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:264)
Nov 9 09:32:59 oakie RT: Scrip 22 IsApplicable failed: Global symbol
$trans requires explicit package name at (eval 1870) line 1.
(/opt/rt3/lib/RT/Condition/UserDefined.pm:69)
Nov 9 09:32:59 oakie RT: Scrip 23 IsApplicable failed: syntax error at
(eval 1874) line 2, near Resolved return
(/opt/rt3/lib/RT/Condition/UserDefined.pm:69)
Nov 9 09:33:00 oakie RT:
[EMAIL PROTECTED] #159/2616 -
Scrip 10 (/opt/rt3/lib/RT/Action/SendEmail.pm:252)
Nov 9 09:33:00 oakie RT:
[EMAIL PROTECTED] No recipients
found. Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:264)
Nov 9 09:33:00 oakie RT:
[EMAIL PROTECTED] #159/2616 -
Scrip 19 (/opt/rt3/lib/RT/Action/SendEmail.pm:252)
Nov 9 09:33:00 oakie RT:
[EMAIL PROTECTED] No recipients
found. Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:264)
Todd Chapman wrote:
So the scrip never fires?
Try this:
return 0 unless $self-TransactionObj-Type eq Resolved
return 0 unless $self-TicketObj-FirstCustomFieldValue('Followup') =~
/Yes/i;
$RT::Logger-debug(Scrip running);
1;
See if that puts an entry in your logs.
Now playing: Arctic Monkeys - The Bad Thing
http://foxytunes.com/artist/arctic+monkeys/track/the+bad+thing
On 11/7/07, Matt Westfall [EMAIL PROTECTED] wrote:
OK For my scrip I have:
Condition: User Defined
Action: Create Tickets
Template: Create-Followup
Stage: Transaction Create
User Condition is:
return 0 unless $self-TransactionObj-Type eq Resolved
return 0 unless
Re: [rt-users] RT configuration
You will have to customize the comment link or Update.html. On 11/9/07, Kenneth Crocker [EMAIL PROTECTED] wrote: To all, Currently, when someone makes a comment on a ticket, the ticket status changes to open, unless it is already opened. I have a requirement to modify RT to NOT open a ticket when a comment is made. Has anyone ever done anything like this before? Some help would be appreciated. Thank you in advance. Kenn LBNL ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
