Re: [rt-users] RT::Action not found after upgrade 3.8.2 - 3.8.8
Razvan Cosma wrote: Hi all, Just did a ./configure make upgrade, and while there were no errors and all dependencies seem to be in place, httpd won't start anymore (running on centos with mod_perl), complaining about You didn't mention that you ran the upgrade scripts that are in the ./etc/upgrade by issuing the following command and to what it tells you todo: make upgrade-instruct Regards, Joop Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT Database Upgrade 3.4.5 - 3.8.6
Simon Liang wrote: Hi guys, We’ve upgraded to 3.8.5 with no problems, but however upgrading the database is a different story: ** rt3:~/rt-3.8.6# mysql -u rt_upgrader -p -h 10.2.0.63 rt3_upgrade2 Enter password: Reading table information for completion of table and column names You can turn off this feature to get a quicker startup with -A Welcome to the MySQL monitor. Commands end with ; or \g. Your MySQL connection id is 529971 Server version: 5.0.26-Debian_3-log Debian etch distribution Type 'help;' or '\h' for help. Type '\c' to clear the buffer. mysql exit Yes that is mysql that you're connecting to. Bye rt3:~/rt-3.8.6# pwd /root/rt-3.8.6 rt3:~/rt-3.8.6# /root/rt-3.8.6/sbin/rt-setup-database --dba rt_upgrader --action upgrade In order to create or update your RT database, this script needs to connect to your SQLite instance on 10.2.0.63 as rt_upgrader BUT this is SQLite that you're connecting to. MySQLSQLite!!! Looks like you didn't specifiy a database-type during your configure run. Check config.log, at the top you'll find you ./configure statement with its arguments. Rerun it with the correct parameters. Regards, Joop Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] modify Transaction CustomFields
Hi, Is there a way to set Transaction Custom Fields via email? something like Ticket Custom Fields described on wiki: http://wiki.bestpractical.com/view/SetTicketPropertiesViaMail RT 3.8.2 Thanks for any advice. -- Piotr Teodorowski Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT::Action not found after upgrade 3.8.2 - 3.8.8
Hi - the database was upgraded as instructed (no errors), and I don't see anything new in RT_Config that might need to be edited.. On Tue, May 11, 2010 at 9:52 AM, Joop joopvandew...@mococo.nl wrote: Razvan Cosma wrote: Hi all, Just did a ./configure make upgrade, and while there were no errors and all dependencies seem to be in place, httpd won't start anymore (running on centos with mod_perl), complaining about You didn't mention that you ran the upgrade scripts that are in the ./etc/upgrade by issuing the following command and to what it tells you todo: make upgrade-instruct Regards, Joop Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] get RT errors in virtual host log?
Hi - not sure if this is a mod_perl or RT problem: I have several namevirtualhosts on apache 2 with mod_perl 2, and while each has an errorlog directive and writes in it as expected, the RT messages, and only those, go to the main server error_log file. Reading through Apache2::Log it seems I should include PerlOptions +GlobalRequest in httpd.conf and override warn() with use Apache2::ServerRec qw(warn) - which I did, at the beginning of webmux.pl Still, any warn() goes to the mail error_log, while Apache errors - those not handled by RT::Mason - go to the virtualhost file. Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT mysql / LDAP Auth
james machado wrote: this is the part that is probably killing you on your LDAP authentication piece. Active Directory does not allow anonymous bind for LDAP authentication. Not true, you just have to configure it. I use anonymous bind - just means my own account has to not be a domain admin because anonymous bind doesn't seem to return privileged accounts. -- Kind Regards, __ Mike Peachey, IT Systems Administrator Tel: +44 114 281 2655 Fax: +44 114 281 2951 Jennic Ltd, Furnival Street, Sheffield, S1 4QT, UK Comp Reg No: 3191371 - Registered In England http://www.jennic.com __ Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT::Action not found after upgrade 3.8.2 - 3.8.8
I got the same issue here. Upgrade script went through without any errors,
cleared mason and restarted apache, but it failed to start with the
following error :
[error] Require of RT::Action:: failed.
Can't locate RT/Action/.pm in @INC (@INC contains: /opt/rt3/bin/../local/lib
/opt/rt3/local/plugins/RT-Extension-PriorityAsString/lib /opt/rt3/bin/../lib
/etc/perl /usr/local/lib/perl/5.8.8 /usr/local/share/perl/5.8.8
/usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.8 /usr/share/perl/5.8
/usr/local/lib/site_perl . /etc/apache2) at (eval 1318) line
3.\n\nCompilation failed in require at (eval 2) line 1.
[error] Can't load Perl file: /opt/rt3/bin/webmux.pl for server
ritsnet-rt.mine.nu:0, exiting...
Thanks Razvan for the quick fix below. It worked for me. I'm trying to
understand why are only a few users getting affected.
-- Raghu Siddarth
On Mon, May 10, 2010 at 5:03 PM, Razvan Cosma razvan.co...@gmail.comwrote:
Can't figure out the problem source, and I am in a hurry, so for now:
if(eval require $type) {
$self-{'Action'} = $type-new ( Argument = $self-Argument,
CurrentUser = $self-CurrentUser,
ScripActionObj = $self,
ScripObj = $args{'ScripObj'},
TemplateObj = $self-TemplateObj,
TicketObj = $args{'TicketObj'},
TransactionObj =
$args{'TransactionObj'},
);
} else {
warn Require of $type failed@\n;
}
Then application seems to work fine otherwise.
On Mon, May 10, 2010 at 2:22 PM, Razvan Cosma razvan.co...@gmail.comwrote:
OK, tried another trick now: created a RT/Action/.pm file that only does
print caller(); and it seems it's called from RT::ScripAction which leads to
the file ScripAction_Overlay.pm and at line 173
eval require $type || die Require of $type failed@\n;
still digging..
On Mon, May 10, 2010 at 2:17 PM, Richard Pijnenburg
rich...@widexs.nlwrote:
I have the same issue.
Cleaned the mason cache and restarted apache, but same result.
Met vriendelijke groet / With kind regards,
Richard Pijnenburg
Changes and Incident Coordinator
WideXS http://www.widexs.nl
Tel +31 (0)20 7570780 Fax +31 (0)20 6116302
Zekeringstraat 43,1014 BV Amsterdam, NL
*From:* rt-users-boun...@lists.bestpractical.com [mailto:
rt-users-boun...@lists.bestpractical.com] *On Behalf Of *Steve Anderson
*Sent:* Monday, May 10, 2010 12:43 PM
*To:* Razvan Cosma; rt-users@lists.bestpractical.com
*Subject:* Re: [rt-users] RT::Action not found after upgrade 3.8.2 -
3.8.8
Did you do the step of wiping out the Mason cache?
*From:* rt-users-boun...@lists.bestpractical.com [mailto:
rt-users-boun...@lists.bestpractical.com] *On Behalf Of *Razvan Cosma
*Sent:* 10 May 2010 11:35 AM
*To:* rt-users@lists.bestpractical.com
*Subject:* [rt-users] RT::Action not found after upgrade 3.8.2 - 3.8.8
Hi all,
Just did a ./configure make upgrade, and while there were no errors
and all dependencies seem to be in place, httpd won't start anymore
(running
on centos with mod_perl), complaining about
[error] Require of RT::Action:: failed.\nCan't locate RT/Action/.pm in
@INC
This looks like a typo in some file or scrip, but I have done a grep in
the webroot, and deleted all my scrips from mysql - it wasn't there
There's no file name in the error, only
at (eval 2442) line 3.\n\nCompilation failed in require at (eval 2) line
1.\n
Any hints on where this eval happens?
Thank you very much
--
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--
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[rt-users] mass user rename
Hi RT users. I need to perform a mass rename on 80% of our user account usernames, other than as root going CONFIGURATION-Users-TargetUser changing the username on a per user basis is there a quicker method to perform this ? Regards Ronald Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Double spacing problem In RT 3.8.7
Upgraded to 3.8.8 but the issues still persists. Any transaction between MS outlook and the ticketing system adds extra spaces. Aren't other RT users facing this same issue? Thanks, -- Raghu Siddarth On Thu, Mar 18, 2010 at 12:31 AM, Jesse Vincent je...@bestpractical.comwrote: On Wed 17.Mar'10 at 13:42:36 +0530, Rags wrote: I've tried lots of things, but the double spacing still remains. What is odd is that mails sent without using the Web interface gets a space added for everyline. Every space get's doubled. I know in the mailing list this was said to be due to the fckeditor, but I'm using simple mail. I've disabled the editor but the issue is still present. I'm using the latest RT 3.8.7 - what could be the problem? The very short version is that recent outlook has decided that in the plaintext version of messages you send, hitting return means paragraph break. send two newlines! There are some improvements in what will become RT 3.8.8. Additional improvement can be had by moving your RT templates over to text/html, which RT will dutifully turn into a multipart/alternative. -BEGIN PGP SIGNATURE- Version: GnuPG v1.4.9 (GNU/Linux) iEYEARECAAYFAkuhJyIACgkQEi9d9xCOQEabbgCgs4bmgK2piP8bSBNTzfnY2jRk FJwAoLufxXsWTZuDssseK1Qnl7ODKBoa =5axv -END PGP SIGNATURE- Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] No To: Field being generated.
For some reason messages/tickets sent by RT have no To: Fields, only
Reply-To:. Why would it be doing that? Looking into SendEmail.pm,
sub To {
my $self = shift;
return ($self-_AddressesFromHeader('To'));
}
it makes me think the To: field in the head object was not
extracted/populated. Am I on the right track or just idling aimlessly?
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
[rt-users] View tickets created via email
Hello All, Is it possible when an unprivileged user to create a ticket via email, as it appears in its interface RT3 in open tickets? Thank you Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] View tickets created via email
Dne 11.5.2010 16:51, josé fernandez napsal(a): Hello All, Is it possible when an unprivileged user to create a ticket via email, as it appears in its interface RT3 in open tickets? Thank you Hello jose, it is possible. You just need to allow 'Everyone' group to create tickets. To do so go into: Configuration - Global - Group rights And for system group 'Everyone' grant the 'CreateTicket' right. I also suggest to grant 'ReplyToTicket' right as well. Martin -- Mgr. Martin Drasar dra...@ics.muni.cz CSIRT-MU, Network Security Department http://www.muni.cz/csirt Institute of Computer Science, Masaryk University, Brno, Czech Republic PGP Key ID: 0x944BC925 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] modify Transaction CustomFields
pteodoro, Yep. you have to have CommandByMail installed. The instructions tell you how to use it. Kenn LBNL On Tue, May 11, 2010 at 1:43 AM, pteodoro piotr.teodorow...@contium.plwrote: Hi, Is there a way to set Transaction Custom Fields via email? something like Ticket Custom Fields described on wiki: http://wiki.bestpractical.com/view/SetTicketPropertiesViaMail RT 3.8.2 Thanks for any advice. -- Piotr Teodorowski Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] This is a brand new ticket test in Scrip custom condition
[ Answering self ]
# custom condition
if ($self-TransactionObj-Type eq Create) {
return 1;
}
# other custom condition code here...
On 5/10/2010 2:43 PM, Jeff Blaine wrote:
Probably an easy answer to this one.
I have a custom condition for a scrip which deals with a
custom field. The condition and the rest of the code all works
great, except when the submitted ticket is *brand new*
(New ticket in -- queuename).
I would like to add to my custom condition logic to ensure
that this case is also addressed.
How does one query for is this transaction creating a new
ticket?
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Too many tickets in queue?
On Mon, May 03, 2010 at 07:38:45PM +0200, Torsten Brumm wrote: Hi Emmanuel, i think jesse is talking about our installation ;-) thanks, that's an interresting setup. Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Problems with permissions (bug?)
Dear list, I'm using rt 3.8.8 and facing problems in setting up permissions for a queue. What I want is that users see the tickets they have requested in a certain queue only. So user A cannot see tickets requested by user B and vice versa. So I applied the following rights - Configuration - Queues - Group rights Roles Requestor: - CommentOnTicket - DeleteTicket - ForwardMessage - ModifyCustomField - ModifyTicket - OwnTicket - ReplyToTicket - SeeCustomField - ShowOutgoingEmail - ShowTicket - ShowTicketComments - StealTicket - TakeTicket - Watch - WatchAsAdminCc User defined groups 1_rt_eval - SeeQueue - CreateTicket 2_rt_eval - SeeQueue - CreateTicket This basically works, but when a user logs in he finds an empty RT at a glance page. But searching for his email address gives the expected results. So my only problem is that the Queue is not displayed in the Quicksearch. After a lot of searching in the mailing list archives I got some hints. I applied the following rights additionally: System groups Privileged: - SeeQueue - CreateTicket - ShowTicket After login the Quicksearch is populated with that queue but all tickets are shown. So I removed the ShowTicket right from Privileged (while the user is still logged in). After a reload of the RT at a glance page the user sees the queue in the quicksearch. Following the link shows the correct tickets (the ticket count is wrong but this doesn't matter). Everything fine so far, but when the user logs out and in again Quicksearch is empty again. This is fully reproducible. Do I miss something here or is this a bug? Thanks for any help! Markus T-Systems International GmbH SDU Telco NPS Vorgebirgsstr. 49 53119 Bonn Tel: + 49 228 9841 3820 E-Mail: markus.kum...@t-systems.com T-Systems International GmbH Aufsichtsrat: René Obermann (Vorsitzender) Geschäftsführung: Reinhard Clemens (Vorsitzender), Dr. Ferri Abolhassan, Olaf Heyden, Joachim Langmack, Dr. Matthias Schuster, Klaus Werner Handelsregister: Amtsgericht Frankfurt am Main HRB 55933 Sitz der Gesellschaft: Frankfurt am Main WEEE-Reg.-Nr. DE87523644 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RealName instead of Name
Am 10.05.2010 16:35, schrieb Milos.Barina: Hi everyone, after migrating to RT 3.8.7 from 3.6.3, users in drop-down fields (e.g. QueryBuilder) are shown as RealName instead of Name. This is considered an inconvenience by some people. Is there an administrative setting to change it back? If not, what would be the recommended way to change it back in the code? Thank you in advance for any hint. Milos Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com Hi Milos, you can use this in your RT_SiteConfig.pm =item C$UsernameFormat This determines how user info is displayed. 'concise' will show one of either NickName, RealName, Name or EmailAddress, depending on what exists and whether the user is privileged or not. 'verbose' will show RealName and EmailAddress. =cut Set($UsernameFormat, 'concise'); If you set this to 'verbose' you see RealName, email and Username. It is not the same as before but you can distinguish between user with the same name. Chris Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Problems with permissions (bug?)
Markus, It seems you want the Requestor to basically create, own and modify their own requested ticket? You granted some rights to Privileged and then granted the same rights again to a couple groups. If they have the right as a privileged user, then you do not need to grant the same rights again to a group, since only privileged users can be in a group. I would grant SeeQueue and CreateTicket to privileged users and then grant what you want to the requestor. Apparently, the groups are extraneous, so don't bother with them. If you can make a distinction between what kind of privileges are necessary between groups and certain roles, then create the group and add members. Also, I HOPe you are not granting any rights to individual users. WAY BAD! Too much maintenance if you have a lot of users. Hope this helps. Kenn LBNL On Tue, May 11, 2010 at 9:47 AM, markus.kum...@t-systems.com wrote: Dear list, I'm using rt 3.8.8 and facing problems in setting up permissions for a queue. What I want is that users see the tickets they have requested in a certain queue only. So user A cannot see tickets requested by user B and vice versa. So I applied the following rights - Configuration - Queues - Group rights Roles Requestor: - CommentOnTicket - DeleteTicket - ForwardMessage - ModifyCustomField - ModifyTicket - OwnTicket - ReplyToTicket - SeeCustomField - ShowOutgoingEmail - ShowTicket - ShowTicketComments - StealTicket - TakeTicket - Watch - WatchAsAdminCc User defined groups 1_rt_eval - SeeQueue - CreateTicket 2_rt_eval - SeeQueue - CreateTicket This basically works, but when a user logs in he finds an empty RT at a glance page. But searching for his email address gives the expected results. So my only problem is that the Queue is not displayed in the Quicksearch. After a lot of searching in the mailing list archives I got some hints. I applied the following rights additionally: System groups Privileged: - SeeQueue - CreateTicket - ShowTicket After login the Quicksearch is populated with that queue but all tickets are shown. So I removed the ShowTicket right from Privileged (while the user is still logged in). After a reload of the RT at a glance page the user sees the queue in the quicksearch. Following the link shows the correct tickets (the ticket count is wrong but this doesn't matter). Everything fine so far, but when the user logs out and in again Quicksearch is empty again. This is fully reproducible. Do I miss something here or is this a bug? Thanks for any help! Markus T-Systems International GmbH SDU Telco NPS Vorgebirgsstr. 49 53119 Bonn Tel: + 49 228 9841 3820 E-Mail: markus.kum...@t-systems.com T-Systems International GmbH Aufsichtsrat: René Obermann (Vorsitzender) Geschäftsführung: Reinhard Clemens (Vorsitzender), Dr. Ferri Abolhassan, Olaf Heyden, Joachim Langmack, Dr. Matthias Schuster, Klaus Werner Handelsregister: Amtsgericht Frankfurt am Main HRB 55933 Sitz der Gesellschaft: Frankfurt am Main WEEE-Reg.-Nr. DE87523644 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT::Action not found after upgrade 3.8.2 - 3.8.8
Hello,
Try to change RT::InitClasses( Heavy = 1 ) to RT::InitClasses( Heavy
= 0 ) in webmux.pl instead of using the patch (revert it) and report
back if it helps.
On Tue, May 11, 2010 at 4:58 PM, Raghu Siddarth raghusidda...@gmail.com wrote:
I got the same issue here. Upgrade script went through without any errors,
cleared mason and restarted apache, but it failed to start with the
following error :
[error] Require of RT::Action:: failed.
Can't locate RT/Action/.pm in @INC (@INC contains: /opt/rt3/bin/../local/lib
/opt/rt3/local/plugins/RT-Extension-PriorityAsString/lib /opt/rt3/bin/../lib
/etc/perl /usr/local/lib/perl/5.8.8 /usr/local/share/perl/5.8.8
/usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.8 /usr/share/perl/5.8
/usr/local/lib/site_perl . /etc/apache2) at (eval 1318) line
3.\n\nCompilation failed in require at (eval 2) line 1.
[error] Can't load Perl file: /opt/rt3/bin/webmux.pl for server
ritsnet-rt.mine.nu:0, exiting...
Thanks Razvan for the quick fix below. It worked for me. I'm trying to
understand why are only a few users getting affected.
-- Raghu Siddarth
On Mon, May 10, 2010 at 5:03 PM, Razvan Cosma razvan.co...@gmail.com
wrote:
Can't figure out the problem source, and I am in a hurry, so for now:
if(eval require $type) {
$self-{'Action'} = $type-new ( Argument = $self-Argument,
CurrentUser = $self-CurrentUser,
ScripActionObj = $self,
ScripObj = $args{'ScripObj'},
TemplateObj = $self-TemplateObj,
TicketObj = $args{'TicketObj'},
TransactionObj =
$args{'TransactionObj'},
);
} else {
warn Require of $type failed@\n;
}
Then application seems to work fine otherwise.
On Mon, May 10, 2010 at 2:22 PM, Razvan Cosma razvan.co...@gmail.com
wrote:
OK, tried another trick now: created a RT/Action/.pm file that only does
print caller(); and it seems it's called from RT::ScripAction which leads to
the file ScripAction_Overlay.pm and at line 173
eval require $type || die Require of $type failed@\n;
still digging..
On Mon, May 10, 2010 at 2:17 PM, Richard Pijnenburg rich...@widexs.nl
wrote:
I have the same issue.
Cleaned the mason cache and restarted apache, but same result.
Met vriendelijke groet / With kind regards,
Richard Pijnenburg
Changes and Incident Coordinator
WideXS http://www.widexs.nl
Tel +31 (0)20 7570780 Fax +31 (0)20 6116302
Zekeringstraat 43, 1014 BV Amsterdam, NL
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Steve
Anderson
Sent: Monday, May 10, 2010 12:43 PM
To: Razvan Cosma; rt-users@lists.bestpractical.com
Subject: Re: [rt-users] RT::Action not found after upgrade 3.8.2 -
3.8.8
Did you do the step of wiping out the Mason cache?
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Razvan
Cosma
Sent: 10 May 2010 11:35 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] RT::Action not found after upgrade 3.8.2 - 3.8.8
Hi all,
Just did a ./configure make upgrade, and while there were no errors
and all dependencies seem to be in place, httpd won't start anymore
(running
on centos with mod_perl), complaining about
[error] Require of RT::Action:: failed.\nCan't locate RT/Action/.pm in
@INC
This looks like a typo in some file or scrip, but I have done a grep in
the webroot, and deleted all my scrips from mysql - it wasn't there
There's no file name in the error, only
at (eval 2442) line 3.\n\nCompilation failed in require at (eval 2)
line 1.\n
Any hints on where this eval happens?
Thank you very much
This email has been scanned by Netintelligence
http://www.netintelligence.com/email
BiP Solutions Limited is a company registered in Scotland with Company
Number SC086146 and VAT number 383030966 and having its registered
office at Medius, 60 Pacific Quay, Glasgow, G51 1DZ.
This e-mail (and any attachment) is intended only for the attention of
the addressee(s). Its unauthorised use, disclosure, storage or copying
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all copies and inform the sender by return e-mail.
This e-mail (whether you are the sender or the recipient) may be
monitored, recorded and retained by BiP Solutions Ltd.
E-mail monitoring/ blocking software may be used, and e-mail content
may
be read at any time.You have a responsibility to ensure laws are not
broken when
Re: [rt-users] Problems with permissions (bug?)
On Tue, May 11, 2010 at 8:47 PM, markus.kum...@t-systems.com wrote: Dear list, I'm using rt 3.8.8 and facing problems in setting up permissions for a queue. What I want is that users see the tickets they have requested in a certain queue only. So user A cannot see tickets requested by user B and vice versa. So I applied the following rights - Configuration - Queues - Group rights Roles Requestor: - CommentOnTicket Do you really want requestors to comment and see comments? - DeleteTicket - ForwardMessage - ModifyCustomField - ModifyTicket - OwnTicket Requestor can own a ticket? Wierd. - ReplyToTicket - SeeCustomField - ShowOutgoingEmail - ShowTicket - ShowTicketComments - StealTicket - TakeTicket This is wierd as well as OwnTicket. - Watch - WatchAsAdminCc This is something wierd too. User defined groups 1_rt_eval - SeeQueue - CreateTicket 2_rt_eval - SeeQueue - CreateTicket This basically works, but when a user logs in he finds an empty RT at a glance page. But searching for his email address gives the expected results. So my only problem is that the Queue is not displayed in the Quicksearch. After a lot of searching in the mailing list archives I got some hints. I applied the following rights additionally: System groups Privileged: - SeeQueue - CreateTicket - ShowTicket After login the Quicksearch is populated with that queue but all tickets are shown. So I removed the ShowTicket right from Privileged (while the user is still logged in). After a reload of the RT at a glance page the user sees the queue in the quicksearch. Following the link shows the correct tickets (the ticket count is wrong but this doesn't matter). Everything fine so far, but when the user logs out and in again Quicksearch is empty again. This is fully reproducible. Do I miss something here or is this a bug? Sounds like it, but to be sure clean all sessions in the DB. Thanks for any help! -- Best regards, Ruslan. Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] No To: Field being generated.
Mauricio,
Without logs and additional info we can not help you.
On Tue, May 11, 2010 at 6:25 PM, Mauricio Tavares raubvo...@gmail.com wrote:
For some reason messages/tickets sent by RT have no To: Fields, only
Reply-To:. Why would it be doing that? Looking into SendEmail.pm,
sub To {
my $self = shift;
return ($self-_AddressesFromHeader('To'));
}
it makes me think the To: field in the head object was not
extracted/populated. Am I on the right track or just idling aimlessly?
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
--
Best regards, Ruslan.
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
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[rt-users] SkipTransaction after upgrade to 3.8.8
I'm experiencing some problems after upgrading my installation from 3.8.7 to 3.8.8. It seems that my Callbacks are not working anymore. The most important one hides all system transactions as documented here: http://wiki.bestpractical.com/view/HideTransactions/4642. The callback is in the same ath as before: /opt/rt3/local/html/Callbacks/MyCallbacks/Ticket/Elements/ShowHistory/SkipTransaction Unfortunatly it does'nt seem to do anything. All system messages are still visible. Is there a way to troubleshoot/test callbacks ? Wim Wittesaele Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Can't call method as_string (Kevin Falcone)
On Tue, Apr 20, 2010 at 04:48:47AM -0400, red...@linuxmail.org wrote: First of all i am very very sory for the late reply. Appreciable Thanks for your immediate reply. According to your suggestion i can't change the setting in the file as it will require to change settings in my AD server and my seniors are not allowing to do me so. Is there any other way to solved this issue. Thanks in Advance for the same. 'group' =3D 'svn Users', 'group_attr'=3D 'svn Users', I doubt that the name of your group attribute in AD is svn Users. Find out the actual name of the group attribute you want to search on and change group_attr to that -kevin pgp09XElEUG6y.pgp Description: PGP signature Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
