Re: [rt-users] rt-crontool question..

[Kenneth Crocker]

Glenn,

you don't have to necessarily do this with Cronjob. RT has Dashboards that
can run Queries on a scheduled basis and send the results to whomever you
want.

Try creating a Search or series of searches, depending on who is
responsible for what Queues/Tickets, and then saving those searches for a
group or globally and then put those searches into a dashboard or series of
dashboards and set them up to run based on need.

For example, if you want Queue/Ticket owners to get a list of tickets that
have been in the Queue for more than a week and have no time worked or
whatever, create a search to do that and then put it into a dashboard for
that person/Queue persons.

OR, you can set up a search to run in cronjob.

Just a thought.

Kenn

On Thu, Jun 21, 2012 at 2:27 PM, Glenn E. Sieb
wrote:

> So I have a bunch of queues here. I want to set up rt-crontool to send out
> the "Hey--this ticket is more than xx hours old! Do something!" emails to
> the AdminCCs of the queues in question.
>
> My question is, I have a bunch of queues for one department, that all
> begin with a pattern (say, "CS-"). Is it possible to do a TicketSQL that
> matches any queue that matches "CS-%" (or "CS-*" or similar)? I tried
> playing in the Advanced search tool, with no success. But I am the first to
> admit my SQL is weak.
>
> Thanks in advance, as always!
> Best,
> --Glenn
>
> --
> Glenn E. Sieb
> System Administrator
> +1 201 809-4958
>
> eFashionSolutions
> 80 Enterprise Avenue South
> Secaucus, NJ 07094
>
>

Re: [rt-users] FriendlyFromLineFormat

[David T. Grayston]

Thanks Kevin - I'd done a minor code tweak so it prefers the queue name on the 
autoreply to get the desired behavior.

--
David T. Grayston Systems & Database Administrator
University of Washington   School of Public Health


> -Original Message-
> From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-
> boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone
> Sent: Wednesday, June 06, 2012 7:38 PM
> To: rt-users@lists.bestpractical.com
> Subject: Re: [rt-users] FriendlyFromLineFormat
> 
> On Wed, May 23, 2012 at 06:46:44PM +, David T. Grayston wrote:
> >RT: 4.0.5
> >
> >Set($FriendlyFromLineFormat, "\"%s\" <%s>");
> >
> >In the autoreply email I'm getting "queue description "
> and we'd rather have it -
> >"queue name ". I'm not sure how to change this behavior
> and from what I've read
> >it seems we should be seeing the queue name used.
> 
> It uses the SenderName for users, but the Autoreply code swaps in the
> Queue and prefers description.  You could make a small code override in
> local/lib to change the behavior of RT::Action::Notify::SetReturnAddress
> 
> -kevin

[rt-users] rt-crontool question..

[Glenn E. Sieb]

So I have a bunch of queues here. I want to set up rt-crontool to send 
out the "Hey--this ticket is more than xx hours old! Do something!" 
emails to the AdminCCs of the queues in question.


My question is, I have a bunch of queues for one department, that all 
begin with a pattern (say, "CS-"). Is it possible to do a TicketSQL that 
matches any queue that matches "CS-%" (or "CS-*" or similar)? I tried 
playing in the Advanced search tool, with no success. But I am the first 
to admit my SQL is weak.


Thanks in advance, as always!
Best,
--Glenn

--
Glenn E. Sieb
System Administrator
+1 201 809-4958

eFashionSolutions
80 Enterprise Avenue South
Secaucus, NJ 07094

[rt-users] Error creating tickets

[Borngunners]

Ticket could not be created due to an internal error

Re: [rt-users] Question about REST interface and status

[Ram]

I'm using PHP and the HTTP/Request2 module to hit the REST API
extensively. We create tickets, update CFs, add and view comments, do
searches, add and retrieve attachments without issue.

> does anybody use REST to create tickets in RT
>
> am I the onlyone having this carriagereturn issue?

You might be able to use the SelfService interface instead:
- http://requesttracker.wikia.com/wiki/SelfService
- rt/share/html/SelfService (off the shelf forms etc)
- rt/local/html/SelfService (your customized or original forms)

Re: [rt-users] Question about REST interface and status

[Jennifer Koermer]

I’m using a C# web site and request to create tickets as well.
I’m using the AppendLine function of a stringbuilder object in C#.  I ended up 
adding doing a find and replace on my comment and removing \n before I send the 
request.
Msg.ToString().Replace("\n", "")

This might not be the most elegant solution, but it is working for me.
-Jennifer

From: rt-users-boun...@lists.bestpractical.com 
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Jeff Konnen
Sent: Thursday, June 21, 2012 1:25 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Question about REST interface and status

does anybody use REST to create tickets in RT
am I the onlyone having this carriagereturn issue?

--
Jeff Konnen


On Monday 18 June 2012 at 07:51, Jeff Konnen wrote:
Hi,
this is the way we are creating the ticket, by using a HTML form:


http://xxx/REST/1.0/ticket/new/";>
  User: 
  Pass: 
  Content: id: new
Text: This is the ticket text
Subject: This is my ticket
Status: resolved
Queue: 6
  



Thanks
Jeff
On Sat, Jun 16, 2012 at 2:19 AM, Kevin Falcone 
mailto:falc...@bestpractical.com>> wrote:

On Fri, Jun 15, 2012 at 11:23:27PM +0200, Jeff Konnen wrote:
># Could not create ticket.
># Status 'resolved
>' isn't a valid status for tickets in this queue.
>
>Is this error due to the carriage return and how can I avoid it?
There's a good chance that it dislikes the carriage return.
However, we'd need to know how you're creating the ticket and what
you're sending across the wire to make suggestions.

-kevin



--
Jeff Konnen

Re: [rt-users] RT on Ubuntu 12

[Borngunners]

I ran make fixdeps and other dependencies manually. I also ran apache2 to start 
the apache server. This is the respond I got after running the apache command:

root@helpdesks:/opt/rt4/etc# /etc/init.d/apache2 start
 * Starting web server apache2  
 [Thu Jun 21 17:26:51 2012] 
[warning]: The ActiveStatus configuration has been replaced by the new 
Lifecycles
functionality. You should set the 'active' property of the 'default'
lifecycle and add transition rules; see RT_Config.pm for documentation. 
(/opt/rt4/sbin/../lib/RT/Config.pm:766)

  [ OK ]

Now, I am not able to login as root and the default password. I am not able to 
login using ldap also. 

Thanks

 

 

 

-Original Message-
From: 20/20 Lab 
To: Borngunners 
Cc: rt-users 
Sent: Thu, Jun 21, 2012 11:49 am
Subject: Re: [rt-users] RT on Ubuntu 12


  
Sounds like you didnt finish the 'make  fixdeps' part of the setup.  Some 
items (the last time I installed  from the tarball) will not / can not be 
installed that way.  In  which case it'll say in the last few lines about 
how it could not  install 'Thing::subthing' then just head on over to cpan 
and  install it manually.  Looking at my server,  it looks like  
DateTime, GD, prefork, and XML-RSS are the packages I had to  manually 
install.  Tho I'm not positive.
  
  On 06/21/2012 8:33 AM, Borngunners wrote:


I just installed libplack-perl using  the following command suggested 
sudo apt-get install  libplack-perl
  After installing it, I decided to include "use  
Plack::Handler::Apache2" in my apache2 configuration. This is  the 
following error message I got:
  
  root@helpdesks:/etc/apache2/sites-available#  
/etc/init.d/apache2 start
   * Starting web server  apache2   
 
Syntax error on line 28 of  /etc/apache2/sites-enabled/000-default:
  Can't locate JSON.pm in @INC (@INC contains:  
/opt/rt4/sbin/../local/lib  
/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib  /opt/rt4/sbin/../lib 
/etc/perl /usr/local/lib/perl/5.14.2  /usr/local/share/perl/5.14.2 
/usr/lib/perl5 /usr/share/perl5  /usr/lib/perl/5.14 
/usr/share/perl/5.14  /usr/local/lib/site_perl . /etc/apache2) at   
   /opt/rt4/sbin/../lib/RT/Interface/Web.pm line 73.\nBEGIN  
failed--compilation aborted at  
/opt/rt4/sbin/../lib/RT/Interface/Web.pm line 73.\nCompilation  failed 
in require at  /opt/rt4/sbin/../lib/RT/ObjectCustomFieldValue.pm line   
   54.\nBEGIN failed--compilation aborted at  
/opt/rt4/sbin/../lib/RT/ObjectCustomFieldValue.pm line  
54.\nCompilation failed in require at  
/opt/rt4/sbin/../lib/RT/ObjectCustomFieldValues.pm line  55.\nBEGIN 
failed--compilation aborted at  
/opt/rt4/sbin/../lib/RT/ObjectCustomFieldValues.pm line  
55.\nCompilation failed in require at  
/opt/rt4/sbin/../lib/RT/CustomField.pm line 63.\nBEGIN  
failed--compilation aborted at  /opt/rt4/sbin/../lib/RT/CustomField.pm 
line 63.\nCompilation  failed in require at 
/opt/rt4/sbin/../lib/RT/System.pm line  122.\nBEGIN failed--compilation 
aborted at  /opt/rt4/sbin/../lib/RT/System.pm line 122.\nCompilation
  failed in require at /opt/rt4/sbin/../lib/RT.pm line 503.\n
  Action 'start' failed.
  The Apache error log may have more information.
  
 
And after looking into the apache2 error log, this is the   
 erroe message I get:
$
[Thu Jun 21 11:26:15 2012] [notice] caught SIGTERM, shutting
down
[Thu Jun 21 11:26:19 2012] [notice] Apache/2.2.22 (Ubuntu)  
  PHP/5.3.10-1ubuntu3.2 with Suhosin-Patch mod_perl/2.0.5
Perl/v5.14.2 $
[Thu Jun 21 11:26:37 2012] [notice] caught SIGTERM, shutting
down


if I comment out "use  Plack::Handler::Apache2", I 
won't have any error message  after starting apache2.
  
  
  Thanks
  
  
 
  
  
 
  
  
-OriginalMessage-
From: Paul Tomblin 
To: Borngunners 
Cc: lab ; rt-users

Sent: Thu, Jun 21, 2012 10:55 am
Subject: Re: [rt-users] RT on Ubuntu 12


  
sudo apt-get install libplack-perl


On Thu, Jun 21, 2012 at 10:46 AM, Borngunners  wrote:
>

Re: [rt-users] Question about REST interface and status

[Jeff Konnen]

does anybody use REST to create tickets in RT 
am I the onlyone having this carriagereturn issue?

-- 
Jeff Konnen


On Monday 18 June 2012 at 07:51, Jeff Konnen wrote:

> Hi,
> this is the way we are creating the ticket, by using a HTML form:
> 
> 
>  action="http://xxx/REST/1.0/ticket/new/";>
>   User: 
>   Pass: 
>   Content: id: new
> Text: This is the ticket text
> Subject: This is my ticket
> Status: resolved
> Queue: 6
>value="Reset" name="B2">
> 
> 
> 
> Thanks
> Jeff
> 
> On Sat, Jun 16, 2012 at 2:19 AM, Kevin Falcone  (mailto:falc...@bestpractical.com)> wrote:
> > On Fri, Jun 15, 2012 at 11:23:27PM +0200, Jeff Konnen wrote:
> > ># Could not create ticket.
> > ># Status 'resolved
> > >' isn't a valid status for tickets in this queue.
> > >
> > >Is this error due to the carriage return and how can I avoid it?
> > 
> > There's a good chance that it dislikes the carriage return.
> > However, we'd need to know how you're creating the ticket and what
> > you're sending across the wire to make suggestions.
> > 
> > -kevin
> 
> 
> 
> -- 
> Jeff Konnen
> 

Re: [rt-users] mail AdminCC when moving ticket from queue to queue

[Jennifer Koermer]

You can create a global scrip with the following:
[cid:image001.png@01CD4FAF.B7D19810]

I created a customized template that also includes the first content on the 
ticket, this makes it a little easier to keep track of what the ticket is 
actually about without needing to log into the system.  Here is my template 
content:

RT-Attach-Message: yes


{$Transaction->CreatedAsString}: Request {$Ticket->id} was acted upon.
Transaction: {$Transaction->Description}
   Queue: {$Ticket->QueueObj->Name}
 Subject: {$Transaction->Subject || $Ticket->Subject || "(No subject 
given)"}
   Owner: {$Ticket->OwnerObj->Name}
  Requestors: {$Ticket->RequestorAddresses}
  Status: {$Ticket->Status}
Ticket Config->Get('WebURL')}Ticket/Display.html?id={$Ticket->id} >


Transaction Content:
--
{$Transaction->Content()}

Original Ticket Content:
--
{$Ticket->Transactions->First->Content()}

Jennifer Koermer
System Administrator IV


Production Resource Group, LLC
915 Secaucus Road, Secaucus, NJ 07094
201-758-4349 phone
201-758-4350 fax
201-232-7691 cell
jkoer...@prg.com
www.prg.com

From: rt-users-boun...@lists.bestpractical.com 
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Asanka Gunasekera
Sent: Thursday, June 21, 2012 1:08 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] mail AdminCC when moving ticket from queue to queue

Hi, how do I get the RT to send a mail to AdminCC when moving a ticket from one 
queue to another

Thanks and Regards
<>

Re: [rt-users] Cannot send emails

[20/20 Lab]

Set($SMTPFrom, 'supp...@mydomain.com');

Maybe?

On 06/21/2012 1:34 AM, Scott Sjodin wrote:

Josh,

What are you using to retrieve mail? Fetchmail? what are you using to 
send mail? Postfix? some context would help with troubleshooting.


On Thu, Jun 21, 2012 at 4:15 AM, Josh Hopkins > wrote:


I have set both of the $CorrespondAddress and the
$CommentAddress.  But when I watch the mail logs I see:

   “2012-06-20 18:30:19.993009500 info msg 9789329: bytes 1040
from  qp 19311 uid 48”

Every email it sends is trying to be sent via anonymous@. Instead
of supp...@mydomain.com .  I have
restarted apache and even restarted the server nothing seem to be
working.  I have tested sending emails via test scripts and they
seem to be working just fine.  Any ideas and where the anonymous@.
setting might be?  Thanks,

/Josh

[rt-users] mail AdminCC when moving ticket from queue to queue

[Asanka Gunasekera]

Hi, how do I get the RT to send a mail to AdminCC when moving a ticket from one 
queue to another

Thanks and Regards

Re: [rt-users] RT on Ubuntu 12

[20/20 Lab]

Sounds like you didnt finish the 'make fixdeps' part of the setup.  Some 
items (the last time I installed from the tarball) will not / can not be 
installed that way.  In which case it'll say in the last few lines about 
how it could not install 'Thing::subthing' then just head on over to 
cpan and install it manually.  Looking at my server,  it looks like 
DateTime, GD, prefork, and XML-RSS are the packages I had to manually 
install.  Tho I'm not positive.


On 06/21/2012 8:33 AM, Borngunners wrote:
I just installed libplack-perl using the following command suggested 
sudo apt-get install libplack-perl
After installing it, I decided to include "use 
Plack::Handler::Apache2" in my apache2 configuration. This is the 
following error message I got:


root@helpdesks:/etc/apache2/sites-available# /etc/init.d/apache2 start
 * Starting web server apache2 Syntax error on line 28 of 
/etc/apache2/sites-enabled/000-default:
Can't locate JSON.pm in @INC (@INC contains: 
/opt/rt4/sbin/../local/lib 
/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib /opt/rt4/sbin/../lib 
/etc/perl /usr/local/lib/perl/5.14.2 /usr/local/share/perl/5.14.2 
/usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.14 
/usr/share/perl/5.14 /usr/local/lib/site_perl . /etc/apache2) at 
/opt/rt4/sbin/../lib/RT/Interface/Web.pm line 73.\nBEGIN 
failed--compilation aborted at 
/opt/rt4/sbin/../lib/RT/Interface/Web.pm line 73.\nCompilation failed 
in require at /opt/rt4/sbin/../lib/RT/ObjectCustomFieldValue.pm line 
54.\nBEGIN failed--compilation aborted at 
/opt/rt4/sbin/../lib/RT/ObjectCustomFieldValue.pm line 
54.\nCompilation failed in require at 
/opt/rt4/sbin/../lib/RT/ObjectCustomFieldValues.pm line 55.\nBEGIN 
failed--compilation aborted at 
/opt/rt4/sbin/../lib/RT/ObjectCustomFieldValues.pm line 
55.\nCompilation failed in require at 
/opt/rt4/sbin/../lib/RT/CustomField.pm line 63.\nBEGIN 
failed--compilation aborted at /opt/rt4/sbin/../lib/RT/CustomField.pm 
line 63.\nCompilation failed in require at 
/opt/rt4/sbin/../lib/RT/System.pm line 122.\nBEGIN failed--compilation 
aborted at /opt/rt4/sbin/../lib/RT/System.pm line 122.\nCompilation 
failed in require at /opt/rt4/sbin/../lib/RT.pm line 503.\n

Action 'start' failed.
The Apache error log may have more information.

And after looking into the apache2 error log, this is the erroe 
message I get:

$
[Thu Jun 21 11:26:15 2012] [notice] caught SIGTERM, shutting down
[Thu Jun 21 11:26:19 2012] [notice] Apache/2.2.22 (Ubuntu) 
PHP/5.3.10-1ubuntu3.2 with Suhosin-Patch mod_perl/2.0.5 Perl/v5.14.2 $

[Thu Jun 21 11:26:37 2012] [notice] caught SIGTERM, shutting down


if I comment out "use Plack::Handler::Apache2", I won't have any error 
message after starting apache2.



Thanks


-Original Message-
From: Paul Tomblin 
To: Borngunners 
Cc: lab ; rt-users 
Sent: Thu, Jun 21, 2012 10:55 am
Subject: Re: [rt-users] RT on Ubuntu 12

sudo apt-get install libplack-perl


On Thu, Jun 21, 2012 at 10:46 AM, Borngunners  wrote:
> This is the error log from apache2
>
> [Wed Jun 20 06:46:44 2012] [notice] Apache/2.2.22 (Ubuntu)
> PHP/5.3.10-1ubuntu3.2 with Suhosin-Patch mod_perl/2.0.5 Perl/v5.14.2 $
> [Wed Jun 20 17:18:25 2012] [error] [client 128.8.222.95] failed to resolve
> handler `Plack::Handler::Apache2': Can't locate Plack$
> [Wed Jun 20 17:20:56 2012] [notice] caught SIGTERM, shutting down
> [Wed Jun 20 17:21:18 2012] [notice] Apache/2.2.22 (Ubuntu)
> PHP/5.3.10-1ubuntu3.2 with Suhosin-Patch mod_perl/2.0.5 Perl/v5.14.2 $
> [Thu Jun 21 10:43:08 2012] [notice] caught SIGTERM, shutting down
> [Thu Jun 21 10:43:45 2012] [notice] Apache/2.2.22 (Ubuntu)
> PHP/5.3.10-1ubuntu3.2 with Suhosin-Patch mod_perl/2.0.5 Perl/v5.14.2 $
> [Thu Jun 21 10:43:57 2012] [error] [client 128.8.222.95] failed to resolve
> handler `Plack::Handler::Apache2': Can't locate Plack$
> [Thu Jun 21 10:44:00 2012] [error] [client 128.8.222.95] failed to resolve
> handler `Plack::Handler::Apache2': Can't locate Plack$
>
>
>
>
> -Original Message-
> From: 20/20 Lab 
> To: rt-users 
> Sent: Wed, Jun 20, 2012 6:20 pm
> Subject: Re: [rt-users] RT on Ubuntu 12
>
> --snip--
>   SetHandler perl-script is *not* recommended. SetHandler modperl is the
> documented configuration and is correct -kevin
> --snip--
>
> That's good to know.  I remember that from when I set it up, but
> couldn't get it to work.  It works now (since upgrading to 12 I
> assume).  Thanks.



--
http://www.linkedin.com/in/paultomblin
http://careers.stackoverflow.com/ptomblin

Re: [rt-users] RT on Ubuntu 12

[Paul Tomblin]

On Thu, Jun 21, 2012 at 11:33 AM, Borngunners  wrote:
> Can't locate JSON.pm in @INC (@INC contains: /opt/rt4/sbin/../local/lib
> /opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib /opt/rt4/sbin/../lib
> /etc/perl /usr/local/lib/perl/5.14.2 /usr/local/share/perl/5.14.2
> /usr/lib/perl5 /us

If you're missing JSON.pm, then you never ran "make testdeps" and
"make fixdeps" when you installed.

Go back and install it properly, following *all* the instructions.

-- 
http://www.linkedin.com/in/paultomblin
http://careers.stackoverflow.com/ptomblin

Re: [rt-users] RT on Ubuntu 12

[Kevin Falcone]

On Thu, Jun 21, 2012 at 11:33:05AM -0400, Borngunners wrote:
>I just installed libplack-perl using the following command suggested sudo 
> apt-get install
>libplack-perl
>After installing it, I decided to include "use Plack::Handler::Apache2" in 
> my apache2
>configuration. This is the following error message I got:

Have you installed any of the RT dependencies on this machine?

The README explains how to run make testdeps and make fixdeps.  You'll
need to run those and either install from CPAN or translate the needed
perl modules into the appropriate Ubuntu packages.

-kevin

>root@helpdesks:/etc/apache2/sites-available# /etc/init.d/apache2 start
> * Starting web server
>apache2
>Syntax error on line 28 of /etc/apache2/sites-enabled/000-default:
>Can't locate JSON.pm in @INC (@INC contains: /opt/rt4/sbin/../local/lib
>/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib /opt/rt4/sbin/../lib 
> /etc/perl
>/usr/local/lib/perl/5.14.2 /usr/local/share/perl/5.14.2 /usr/lib/perl5 
> /usr/share/perl5
>/usr/lib/perl/5.14 /usr/share/perl/5.14 /usr/local/lib/site_perl . 
> /etc/apache2) at
>/opt/rt4/sbin/../lib/RT/Interface/Web.pm line 73.\nBEGIN 
> failed--compilation aborted at
>/opt/rt4/sbin/../lib/RT/Interface/Web.pm line 73.\nCompilation failed in 
> require at
>/opt/rt4/sbin/../lib/RT/ObjectCustomFieldValue.pm line 54.\nBEGIN 
> failed--compilation aborted
>at /opt/rt4/sbin/../lib/RT/ObjectCustomFieldValue.pm line 54.\nCompilation 
> failed in require
>at /opt/rt4/sbin/../lib/RT/ObjectCustomFieldValues.pm line 55.\nBEGIN 
> failed--compilation
>aborted at /opt/rt4/sbin/../lib/RT/ObjectCustomFieldValues.pm line 
> 55.\nCompilation failed in
>require at /opt/rt4/sbin/../lib/RT/CustomField.pm line 63.\nBEGIN 
> failed--compilation aborted
>at /opt/rt4/sbin/../lib/RT/CustomField.pm line 63.\nCompilation failed in 
> require at
>/opt/rt4/sbin/../lib/RT/System.pm line 122.\nBEGIN failed--compilation 
> aborted at
>/opt/rt4/sbin/../lib/RT/System.pm line 122.\nCompilation failed in require 
> at
>/opt/rt4/sbin/../lib/RT.pm line 503.\n
>Action 'start' failed.
>The Apache error log may have more information.
>And after looking into the apache2 error log, this is the erroe message I 
> get:
>$
>[Thu Jun 21 11:26:15 2012] [notice] caught SIGTERM, shutting down
>[Thu Jun 21 11:26:19 2012] [notice] Apache/2.2.22 (Ubuntu) 
> PHP/5.3.10-1ubuntu3.2 with
>Suhosin-Patch mod_perl/2.0.5 Perl/v5.14.2 $
>[Thu Jun 21 11:26:37 2012] [notice] caught SIGTERM, shutting down
> 
>if I comment out "use Plack::Handler::Apache2", I won't have any error 
> message after starting
>apache2.


pgpqRj7xFAfxl.pgp
Description: PGP signature

Re: [rt-users] RT on Ubuntu 12

[Borngunners]

I just installed libplack-perl using the following command suggested sudo 
apt-get install libplack-perl
After installing it, I decided to include "use Plack::Handler::Apache2" in my 
apache2 configuration. This is the following error message I got:

root@helpdesks:/etc/apache2/sites-available# /etc/init.d/apache2 start
 * Starting web server apache2  
 Syntax error on line 28 of 
/etc/apache2/sites-enabled/000-default:
Can't locate JSON.pm in @INC (@INC contains: /opt/rt4/sbin/../local/lib 
/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib /opt/rt4/sbin/../lib 
/etc/perl /usr/local/lib/perl/5.14.2 /usr/local/share/perl/5.14.2 
/usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.14 /usr/share/perl/5.14 
/usr/local/lib/site_perl . /etc/apache2) at 
/opt/rt4/sbin/../lib/RT/Interface/Web.pm line 73.\nBEGIN failed--compilation 
aborted at /opt/rt4/sbin/../lib/RT/Interface/Web.pm line 73.\nCompilation 
failed in require at /opt/rt4/sbin/../lib/RT/ObjectCustomFieldValue.pm line 
54.\nBEGIN failed--compilation aborted at 
/opt/rt4/sbin/../lib/RT/ObjectCustomFieldValue.pm line 54.\nCompilation failed 
in require at /opt/rt4/sbin/../lib/RT/ObjectCustomFieldValues.pm line 
55.\nBEGIN failed--compilation aborted at 
/opt/rt4/sbin/../lib/RT/ObjectCustomFieldValues.pm line 55.\nCompilation failed 
in require at /opt/rt4/sbin/../lib/RT/CustomField.pm line 63.\nBEGIN 
failed--compilation aborted at /opt/rt4/sbin/../lib/RT/CustomField.pm line 
63.\nCompilation failed in require at /opt/rt4/sbin/../lib/RT/System.pm line 
122.\nBEGIN failed--compilation aborted at /opt/rt4/sbin/../lib/RT/System.pm 
line 122.\nCompilation failed in require at /opt/rt4/sbin/../lib/RT.pm line 
503.\n
Action 'start' failed.
The Apache error log may have more information.

 
And after looking into the apache2 error log, this is the erroe message I get:
$
[Thu Jun 21 11:26:15 2012] [notice] caught SIGTERM, shutting down
[Thu Jun 21 11:26:19 2012] [notice] Apache/2.2.22 (Ubuntu) 
PHP/5.3.10-1ubuntu3.2 with Suhosin-Patch mod_perl/2.0.5 Perl/v5.14.2 $
[Thu Jun 21 11:26:37 2012] [notice] caught SIGTERM, shutting down


if I comment out "use Plack::Handler::Apache2", I won't have any error message 
after starting apache2.


Thanks

 

 

-Original Message-
From: Paul Tomblin 
To: Borngunners 
Cc: lab ; rt-users 
Sent: Thu, Jun 21, 2012 10:55 am
Subject: Re: [rt-users] RT on Ubuntu 12


sudo apt-get install libplack-perl


On Thu, Jun 21, 2012 at 10:46 AM, Borngunners  wrote:
> This is the error log from apache2
>
> [Wed Jun 20 06:46:44 2012] [notice] Apache/2.2.22 (Ubuntu)
> PHP/5.3.10-1ubuntu3.2 with Suhosin-Patch mod_perl/2.0.5 Perl/v5.14.2 $
> [Wed Jun 20 17:18:25 2012] [error] [client 128.8.222.95] failed to resolve
> handler `Plack::Handler::Apache2': Can't locate Plack$
> [Wed Jun 20 17:20:56 2012] [notice] caught SIGTERM, shutting down
> [Wed Jun 20 17:21:18 2012] [notice] Apache/2.2.22 (Ubuntu)
> PHP/5.3.10-1ubuntu3.2 with Suhosin-Patch mod_perl/2.0.5 Perl/v5.14.2 $
> [Thu Jun 21 10:43:08 2012] [notice] caught SIGTERM, shutting down
> [Thu Jun 21 10:43:45 2012] [notice] Apache/2.2.22 (Ubuntu)
> PHP/5.3.10-1ubuntu3.2 with Suhosin-Patch mod_perl/2.0.5 Perl/v5.14.2 $
> [Thu Jun 21 10:43:57 2012] [error] [client 128.8.222.95] failed to resolve
> handler `Plack::Handler::Apache2': Can't locate Plack$
> [Thu Jun 21 10:44:00 2012] [error] [client 128.8.222.95] failed to resolve
> handler `Plack::Handler::Apache2': Can't locate Plack$
>
>
>
>
> -Original Message-
> From: 20/20 Lab 
> To: rt-users 
> Sent: Wed, Jun 20, 2012 6:20 pm
> Subject: Re: [rt-users] RT on Ubuntu 12
>
> --snip--
>   SetHandler perl-script is *not* recommended. SetHandler modperl is the
> documented configuration and is correct -kevin
> --snip--
>
> That's good to know.  I remember that from when I set it up, but
> couldn't get it to work.  It works now (since upgrading to 12 I
> assume).  Thanks.



-- 
http://www.linkedin.com/in/paultomblin
http://careers.stackoverflow.com/ptomblin

 

Re: [rt-users] RT on Ubuntu 12

[Paul Tomblin]

sudo apt-get install libplack-perl


On Thu, Jun 21, 2012 at 10:46 AM, Borngunners  wrote:
> This is the error log from apache2
>
> [Wed Jun 20 06:46:44 2012] [notice] Apache/2.2.22 (Ubuntu)
> PHP/5.3.10-1ubuntu3.2 with Suhosin-Patch mod_perl/2.0.5 Perl/v5.14.2 $
> [Wed Jun 20 17:18:25 2012] [error] [client 128.8.222.95] failed to resolve
> handler `Plack::Handler::Apache2': Can't locate Plack$
> [Wed Jun 20 17:20:56 2012] [notice] caught SIGTERM, shutting down
> [Wed Jun 20 17:21:18 2012] [notice] Apache/2.2.22 (Ubuntu)
> PHP/5.3.10-1ubuntu3.2 with Suhosin-Patch mod_perl/2.0.5 Perl/v5.14.2 $
> [Thu Jun 21 10:43:08 2012] [notice] caught SIGTERM, shutting down
> [Thu Jun 21 10:43:45 2012] [notice] Apache/2.2.22 (Ubuntu)
> PHP/5.3.10-1ubuntu3.2 with Suhosin-Patch mod_perl/2.0.5 Perl/v5.14.2 $
> [Thu Jun 21 10:43:57 2012] [error] [client 128.8.222.95] failed to resolve
> handler `Plack::Handler::Apache2': Can't locate Plack$
> [Thu Jun 21 10:44:00 2012] [error] [client 128.8.222.95] failed to resolve
> handler `Plack::Handler::Apache2': Can't locate Plack$
>
>
>
>
> -Original Message-
> From: 20/20 Lab 
> To: rt-users 
> Sent: Wed, Jun 20, 2012 6:20 pm
> Subject: Re: [rt-users] RT on Ubuntu 12
>
> --snip--
>   SetHandler perl-script is *not* recommended. SetHandler modperl is the
> documented configuration and is correct -kevin
> --snip--
>
> That's good to know.  I remember that from when I set it up, but
> couldn't get it to work.  It works now (since upgrading to 12 I
> assume).  Thanks.



-- 
http://www.linkedin.com/in/paultomblin
http://careers.stackoverflow.com/ptomblin

Re: [rt-users] RT on Ubuntu 12

[Borngunners]

This is the error log from apache2

[Wed Jun 20 06:46:44 2012] [notice] Apache/2.2.22 (Ubuntu) 
PHP/5.3.10-1ubuntu3.2 with Suhosin-Patch mod_perl/2.0.5 Perl/v5.14.2 $
[Wed Jun 20 17:18:25 2012] [error] [client 128.8.222.95] failed to resolve 
handler `Plack::Handler::Apache2': Can't locate Plack$
[Wed Jun 20 17:20:56 2012] [notice] caught SIGTERM, shutting down
[Wed Jun 20 17:21:18 2012] [notice] Apache/2.2.22 (Ubuntu) 
PHP/5.3.10-1ubuntu3.2 with Suhosin-Patch mod_perl/2.0.5 Perl/v5.14.2 $
[Thu Jun 21 10:43:08 2012] [notice] caught SIGTERM, shutting down
[Thu Jun 21 10:43:45 2012] [notice] Apache/2.2.22 (Ubuntu) 
PHP/5.3.10-1ubuntu3.2 with Suhosin-Patch mod_perl/2.0.5 Perl/v5.14.2 $
[Thu Jun 21 10:43:57 2012] [error] [client 128.8.222.95] failed to resolve 
handler `Plack::Handler::Apache2': Can't locate Plack$
[Thu Jun 21 10:44:00 2012] [error] [client 128.8.222.95] failed to resolve 
handler `Plack::Handler::Apache2': Can't locate Plack$


 

 

 

-Original Message-
From: 20/20 Lab 
To: rt-users 
Sent: Wed, Jun 20, 2012 6:20 pm
Subject: Re: [rt-users] RT on Ubuntu 12


--snip--
  SetHandler perl-script is *not* recommended. SetHandler modperl is the 
documented configuration and is correct -kevin
--snip--

That's good to know.  I remember that from when I set it up, but 
couldn't get it to work.  It works now (since upgrading to 12 I 
assume).  Thanks.

 

[rt-users] How change favicon.png

[Jonathan Khattir]

Hi, I try to change the favicon.png but it's don't work. In apache log i
have this message :'<&' without matching '&>' at
/opt/rt4/local/html/NoAuth/images/favicon.png line 38
(/opt/rt4/sbin/../lib/RT/Interface/Web/Handler.pm:208)

How can i change the favicon?

Thx

Re: [rt-users] Cannot send emails

[Scott Sjodin]

Josh,

What are you using to retrieve mail? Fetchmail? what are you using to send
mail? Postfix? some context would help with troubleshooting.

On Thu, Jun 21, 2012 at 4:15 AM, Josh Hopkins  wrote:

> I have set both of the $CorrespondAddress and the $CommentAddress.  But
> when I watch the mail logs I see:
>
> ** **
>
>“2012-06-20 18:30:19.993009500 info msg 9789329: bytes 1040 from
>  qp 19311 uid 48”
>
> ** **
>
> Every email it sends is trying to be sent via anonymous@. Instead of
> supp...@mydomain.com.  I have restarted apache and even restarted the
> server nothing seem to be working.  I have tested sending emails via test
> scripts and they seem to be working just fine.  Any ideas and where the
> anonymous@. setting might be?  Thanks,
>
> /Josh
>
> ** **
>
> ** **
>

Re: [rt-users] Add a "Delete" link next to the "Take" link

[Arthur Rance]

I was talking about adding it in the 'Search - Unowned Tickets'.
I tried that :
@Attributes = (   { Name => 'Search - Unowned Tickets', Description => 
'[_1] newest unowned tickets', # loc Content => { Format => "'__id__/TITLE:#', '__Subject__/TITLE:Subject',
 QueueName, ExtendedStatus, CreatedRelative, '__loc(Take)__
 __loc(Delete)__
 /TITLE: ' ", Query   => " Owner = 'Nobody' AND ( Status = 'new' OR Status = 
'open')",   OrderBy => 'Created',   Order   => 'DESC' },   },);
...but when I click on "Delete", it redirects me to the page displaying the 
deleted ticket, instead of staying in the 'Search - Unowned Tickets'.

From: michael.st...@livetext.com
Date: Wed, 20 Jun 2012 19:47:11 -0500
Subject: Re: [rt-users] Add a "Delete" link next to the "Take" link
To: arthur_ra...@hotmail.com

If you're talking about adding it to Display.html, I used the following for RT 
3.8 to add stalled and deleted buttons.


path/to/rt3/local/html/Callbacks/yourdir/Ticket/Elements/Tabs/Default



<%init>


if ($Ticket) {
#if ($Ticket->CurrentUserHasRight('ModifyTicket') && ($Ticket->Status ne 
'stalled')) {
#$actions->{'stall'} = {
#title => loc('Stall'),


#path => 
'Ticket/Update.html?Action=Comment&DefaultStatus=stalled&id='.$Ticket->id,
#};
#}
if ($Ticket->CurrentUserHasRight('DeleteTicket') && ($Ticket->Status ne 
'deleted')) {


$actions->{'delete'} = {
title => loc('Delete'),
path => 'Ticket/Display.html?Status=deleted&id='.$Ticket->id,
};
}
}



<%args>
$Ticket => undef
$tabs => undef
$actions => undef


On Tue, Jun 19, 2012 at 10:21 AM, Arthur Rance  wrote:






Hello,
I'd like to add a "Delete" link (to delete a ticket) next to the "Take" link. 
How would you do that ?