[rt-users] Try to migrating from MySQL to Postgres
Hi. I try to make a migration in my dev server from MySQL to Postgres. Now im trying to use the scrip from Dario given in this thread http://www.gossamer-threads.com/lists/rt/users/103305 I get this error: [root@rt ~]# ./RTmysqltoPg Migrating ACL... maxid=83 Asked ACL for 2000 starting from 0, got 73 DBD::Pg::st execute failed: ERROR: duplicate key violates unique «acl_pkey» at ./RTmysqltoPg line 130. Use of uninitialized value $values[6] in join or string at ./RTmysqltoPg line 130. Use of uninitialized value $values[8] in join or string at ./RTmysqltoPg line 130. 2,0,SuperUser,1,0,Group,,1,,RT::System at ./RTmysqltoPg line 130. in the ACL table there aren´t duplicates key for ID. The new database is empty, only generated by # make initialize-database Any help? I attach the script. Thanks. Kindest Regards. -- Un saludo. Juanjo Corral RTmysqltoPg Description: Binary data
Re: [rt-users] How change favicon.png
Am Dienstag, den 26.06.2012, 01:02 +0400 schrieb Ruslan Zakirov: On Thu, Jun 21, 2012 at 2:27 PM, Jonathan Khattir jonathan.khat...@mobiquithings.net wrote: Hi, I try to change the favicon.png but it's don't work. In apache log i have this message :'' without matching '' at /opt/rt4/local/html/NoAuth/images/favicon.png line 38 (/opt/rt4/sbin/../lib/RT/Interface/Web/Handler.pm:208) The problem is the Mason handler. You have got two options. First one is, that you place the icon-file somewhere else (not in RT-folders) where Mason will not try to interpret the file as some part of source code. Second one is a bit more complicated. You need to create a subdirectory where you store the image of the favicon. mkdir -p /opt/rt4/local/html/NoAuth/images/hiddensource Then move the favicon into this folder. mv /opt/rt4/local/html/NoAuth/images/favicon.png /opt/rt4/local/html/NoAuth/images/hiddensource/ Then you create a dhandler-file, which Mason will use when there is no file with that name in the folder. cat EOT/opt/rt4/local/html/NoAuth/images/dhandler %INIT use File::Basename; my \$arg = \$m-dhandler_arg; my \$file = dirname(\$m-current_comp-source_file) . '/hiddensource/' . \$arg; RT::Interface::Web-SendStaticFile( File = \$file ); \$m-abort; /%INIT EOT Because the /opt/rt4/shared/html/NoAuth/images/autohandler exists you need to locally overwrite it. Use the dhandler for this. cp /opt/rt4/local/html/NoAuth/images/dhandler /opt/rt4/local/html/NoAuth/images/autohandler This will make Mason send the static file and will not make it interpret the favicon as some kind of source code. Well and you might need to delete the favicon in /opt/rt4/shared/html/NoAuth/images Because else this one will be used. mv /opt/rt4/shared/html/NoAuth/images/favicon.png /opt/rt4/shared/html/NoAuth/images/favicon.org.png I hope that helps. Greetings, Alex
Re: [rt-users] Issue with Fetchmail
The issue I am having is, if I use the username as helpd...@ticket.co.it, will end up having helpd...@ticket.co.it@ticket.co.it, which is not ok for it to authenticate. Now, rt and my email server are on 2 separate box and my email domain name is different from the server. My email SMTP incoming server is zimbra.ticket.co.it and my email domain is ticket.co.it... How do I setup fetchmail to work in this case?
[rt-users] attachment filename corrupted
Filename attachments sent with headers like below are getting corrupted name in rt (4.0.6 here). For example instead of rozmowy wstępne - rozliczenie za kwiecień.xlsx rt displays truncated name Download rozmowy wstępne -; application/vnd.openxmlformats-officedocument.spreadsheetml.sheet 6.2k Any chances to get this fixed? Content-Type: application/vnd.openxmlformats-officedocument.spreadsheetml.sheet; name=rozmowy =?UTF-8?B?d3N0xJlwbmUgLSByb3psaWN6ZW5pZSB6YSBrd2llY2llxYQueGxzeA==?= Content-Transfer-Encoding: base64 Content-Disposition: attachment; filename*0*=UTF-8''%72%6F%7A%6D%6F%77%79%20%77%73%74%C4%99%70%6E%65%20%2D; filename*1*=%20%72%6F%7A%6C%69%63%7A%65%6E%69%65%20%7A%61%20%6B%77%69%65; filename*2*=%63%69%65%C5%84%2E%78%6C%73%78 -- Arkadiusz Miśkiewicz, arekm / maven.pl
Re: [rt-users] How change favicon.png
try your second solution, it's works but i all my images which are in local/html/NoAuth/images don't show. So now my css is disgusting !!! 2012/6/21 Jonathan Khattir jonathan.khat...@mobiquithings.net Hi, I try to change the favicon.png but it's don't work. In apache log i have this message :'' without matching '' at /opt/rt4/local/html/NoAuth/images/favicon.png line 38 (/opt/rt4/sbin/../lib/RT/Interface/Web/Handler.pm:208) How can i change the favicon? Thx
[rt-users] How to add link into Login Page
Hi All,
I would like to add some info on main Lohin Page, befoure you put user/pass.
I found two place where it could be done:
1) footer - for me to small
2) *.po files, message on read field for example rihgt now I have
You are not an authorized user I would like to have You are not an
authorized user. Please visit link
I know where I should change this but I dont konw how put there a link:
first place TangentForLoginWithError('You are not an authorized
user'); from - opt/rt4/lib/RT/Interface/Web.pm
second /opt/rt4/share/en.po
#: NOT FOUND IN SOURCE
msgid You are not an authorized user please
msgstr You are not an authorised user please
Perhaps you have better place to put message like Please register here etc.
--
Pozdrawiam
Adrian Stelmaszyk
Re: [rt-users] MaxAttachmentSize
On Tue, Jun 26, 2012 at 01:31:15PM +0100, Pedro Albuquerque wrote: Hi all, I set this on RT_SiteConfig to Set($MaxAttachmentSize, 67634176) to allow users upload files up to 64MB. # (64MB) However, users can upload files bigger than this size (no error and file is in the ticket); the strangest thing is that in the RT interface it shows every file with size bigger than 64MB having 47.7MB of size. I am using RT 4.0.6 and Oracle DB. Cheers, Pedro. Hi Pedro, I think the file is base64 encoded in the Oracle backend which would imply storing only about 47MB of data. The rest is discarded, hence the 47.7MB sizes. Regards, Ken
Re: [rt-users] Try to migrating from MySQL to Postgres
I used the following after some key issues. Using Pg to request password for local connections /opt/rt4/sbin/rt-setup-database --dba postgres --prompt-for-password --action drop /opt/rt4/sbin/rt-setup-database --dba postgres --prompt-for-password --action create /opt/rt4/sbin/rt-setup-database --dba postgres --prompt-for-password --action schema --datadir /opt/rt4/etc/schema.Pg /opt/rt4/sbin/rt-setup-database --dba postgres --prompt-for-password --action acl --datadir /opt/rt4/etc/acl.Pg Change Pg back to default auth for postgres from local Then run ./RTmysqltoPg --- Anders Fra: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] På vegne av Juanjo Sendt: 26. juni 2012 09:54 Til: rt-users@lists.bestpractical.com Emne: [rt-users] Try to migrating from MySQL to Postgres Hi. I try to make a migration in my dev server from MySQL to Postgres. Now im trying to use the scrip from Dario given in this thread http://www.gossamer-threads.com/lists/rt/users/103305 I get this error: [root@rt ~]# ./RTmysqltoPg Migrating ACL... maxid=83 Asked ACL for 2000 starting from 0, got 73 DBD::Pg::st execute failed: ERROR: duplicate key violates unique «acl_pkey» at ./RTmysqltoPg line 130. Use of uninitialized value $values[6] in join or string at ./RTmysqltoPg line 130. Use of uninitialized value $values[8] in join or string at ./RTmysqltoPg line 130. 2,0,SuperUser,1,0,Group,,1,,RT::System at ./RTmysqltoPg line 130. in the ACL table there aren´t duplicates key for ID. The new database is empty, only generated by # make initialize-database Any help? I attach the script. Thanks. Kindest Regards. -- Un saludo. Juanjo Corral
Re: [rt-users] How change favicon.png
Use an alias in your apache config: Alias /favicon.ico /some/place/where/you/have/your/favicon.ico Jok On Jun 26, 2012, at 3:33 AM, Jonathan Khattir jonathan.khat...@mobiquithings.netmailto:jonathan.khat...@mobiquithings.net wrote: try your second solution, it's works but i all my images which are in local/html/NoAuth/images don't show. So now my css is disgusting !!! 2012/6/21 Jonathan Khattir jonathan.khat...@mobiquithings.netmailto:jonathan.khat...@mobiquithings.net Hi, I try to change the favicon.png but it's don't work. In apache log i have this message :'' without matching '' at /opt/rt4/local/html/NoAuth/images/favicon.png line 38 (/opt/rt4/sbin/../lib/RT/Interface/Web/Handler.pm:208) How can i change the favicon? Thx
[rt-users] matching null against date/datetime CustomFields
-BEGIN PGP SIGNED MESSAGE-
Hash: SHA1
In RT4, we can create Custom Fields that have date or datetime types.
If a date/datetime Custom Field has not been set, it displays as :
CFNAME: (no value)
How do I search for tickets that have not had a value set into that
Custom Field?
Here's what I have tried:
CF.{myfieldname} = ''
CF.{myfieldname} = 'NULL'
CF.{myfieldname} = 'undef'
CF.{myfieldname} = 0
CF.{myfieldname} = '1970-01-01 00:00:00'
If it is _not_ possible to search for null, doesn't that break the
semantics of a date/datetime comparison?
- --
Duncan Hutty
http://www.allgoodbits.org
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[rt-users] Settings for On Correspond Open Ticket scrip
Greetings! We have RT 4.0.4 installed. It appears that when a user Replies to a new ticket (using the Correspond template), the ticket status is not being set from New to Open. I have seen reference to a Global Scrip: On Correspond Open Ticket but I do not see that Global Scrip in our environment. This is behavior we desire, so I am wondering, is there another way to get this behavior (configuration / Lifecycles) or are we just missing the Scrip? If we are missing the Scrip, could someone be so kind as to post the settings / field values for the scrip so I can recreate it in our environment. Thanks, Denny
[rt-users] newbiew question
a very new to RT, just wondering is there a doc on how to configure RT to handle tickets via mail. so that if i say status resolved , status reply it would reflect on the RT system. KH
Re: [rt-users] newbiew question
Excerpts from Khapare Joshi's message of Tue Jun 26 11:58:21 -0400 2012: a very new to RT, just wondering is there a doc on how to configure RT to handle tickets via mail. so that if i say status resolved , status reply it would reflect on the RT system. See http://search.cpan.org/dist/RT-Extension-CommandByMail/lib/RT/Extension/CommandByMail.pm which sounds like what you want. - KevinR
Re: [rt-users] Issue with Fetchmail
So, I change the username to helpd...@ticket.co.it and I got these after running the same debug command. Looks like something is happening. The only issue is, I am not sure whether it is working like it is suppose to because it keeps appending zimbra.ticket.co.it at the end of the username... Please see below: root@helpdesks:~# /etc/init.d/fetchmail debug-run /etc/init.d/fetchmail: Initiating debug run of system-wide fetchmail service... /etc/init.d/fetchmail: script will be run in debug mode, all output to forced to /etc/init.d/fetchmail: stdout. This is not enough to debug failures that only /etc/init.d/fetchmail: happen in daemon mode. /etc/init.d/fetchmail: You might want to direct output to a file, and tail -f it. /etc/init.d/fetchmail: Stopping the service... * Pidfile not found! Is fetchmail running? /etc/init.d/fetchmail: exit status of service stop was: 0 /etc/init.d/fetchmail: RUNUSER is fetchmail /etc/init.d/fetchmail: OPTIONS would be -f /etc/fetchmailrc --pidfile /var/run/fetchmail/fetchmail.pid /etc/init.d/fetchmail: Starting service in nodetach mode, hit ^C (SIGINT/intr) to finish run... fetchmail: Old UID list from zimbra.ticket.co.it: empty fetchmail: Scratch list of UIDs: empty fetchmail: starting fetchmail 6.3.21 daemon fetchmail: 6.3.21 querying zimbra.ticket.co.it (protocol POP3) at Tue 26 Jun 2012 10:22:25 AM EDT: poll started fetchmail: Trying to connect to 192.168.222.30/110...connected. fetchmail: POP3 +OK zimbra.ticket.co.it Zimbra POP3 server ready fetchmail: POP3 CAPA fetchmail: POP3 +OK Capability list follows fetchmail: POP3 TOP fetchmail: POP3 USER fetchmail: POP3 UIDL fetchmail: POP3 STLS fetchmail: POP3 SASL PLAIN X-ZIMBRA fetchmail: POP3 EXPIRE 31 USER fetchmail: POP3 XOIP fetchmail: POP3 IMPLEMENTATION ZimbraInc fetchmail: POP3 . fetchmail: POP3 STLS fetchmail: POP3 +OK Begin TLS negotiation fetchmail: Certificate chain, from root to peer, starting at depth 3: fetchmail: Issuer Organization: GTE Corporation fetchmail: Issuer CommonName: GTE CyberTrust Global Root fetchmail: Subject CommonName: GTE CyberTrust Global Root fetchmail: Certificate at depth 2: fetchmail: Issuer Organization: GTE Corporation fetchmail: Issuer CommonName: GTE CyberTrust Global Root fetchmail: Subject CommonName: DigiCert High Assurance EV Root CA fetchmail: Certificate at depth 1: fetchmail: Issuer Organization: DigiCert Inc fetchmail: Issuer CommonName: DigiCert High Assurance EV Root CA fetchmail: Subject CommonName: DigiCert High Assurance CA-3 fetchmail: Server certificate: fetchmail: Issuer Organization: DigiCert Inc fetchmail: Issuer CommonName: DigiCert High Assurance CA-3 fetchmail: Subject CommonName: zimbra.ticket.co.it fetchmail: Subject Alternative Name: zimbra.ticket.co.it fetchmail: zimbra.ticket.co.it key fingerprint: 70:02:AF:9B:46:02:C1:12:F0:52:69:0D:EE:99:3A:EC fetchmail: POP3 CAPA fetchmail: POP3 +OK Capability list follows fetchmail: POP3 TOP fetchmail: POP3 USER fetchmail: POP3 UIDL fetchmail: POP3 STLS fetchmail: POP3 SASL PLAIN X-ZIMBRA fetchmail: POP3 EXPIRE 31 USER fetchmail: POP3 XOIP fetchmail: POP3 IMPLEMENTATION ZimbraInc fetchmail: POP3 . fetchmail: zimbra.ticket.co.it: upgrade to TLS succeeded. fetchmail: POP3 USER helpd...@ticket.co.it fetchmail: POP3 +OK hello helpd...@ticket.co.it, please enter your password fetchmail: POP3 PASS * fetchmail: POP3 +OK server ready fetchmail: selecting or re-polling default folder fetchmail: POP3 STAT fetchmail: POP3 +OK 8 328373 fetchmail: POP3 LAST fetchmail: POP3 -ERR unknown command fetchmail: unknown command fetchmail: POP3 UIDL fetchmail: POP3 +OK 8 messages fetchmail: POP3 1 17720.IRidbzHeI6bzOWLayy2p7HWtDHM= fetchmail: 1 is unseen fetchmail: POP3 2 17723.SHuBiaCWYg,0,9nWQnSrbPaE21M= fetchmail: 2 is unseen fetchmail: POP3 3 17760.RrBL,aEkKUF38ObqE5RyxA8Fj3I= fetchmail: 3 is unseen fetchmail: POP3 4 17780.xSV1x6jv0HRhe4TB7Cn29caKUEk= fetchmail: 4 is unseen fetchmail: POP3 5 17800.zfe5R,i4,UY+UlWCiKW9BizFC7Q= fetchmail: 5 is unseen fetchmail: POP3 6 17801.pv7zeMc0OwOMn1H9sMm2,2WHBoY= fetchmail: 6 is unseen fetchmail: POP3 7 17803.WXLHYsVB4uK9qAHGychge,2EKmc= fetchmail: 7 is unseen fetchmail: POP3 8 17820.l9qMWjsYiHOL+BMlCLMvhtcl6rY= fetchmail: 8 is unseen fetchmail: POP3 . fetchmail: 8 messages for helpd...@ticket.co.it at zimbra.ticket.co.it (328373 octets). fetchmail: POP3 LIST 1 fetchmail: POP3 +OK 1 4492 fetchmail: POP3 TOP 1 fetchmail: POP3 +OK message top follows fetchmail: reading message helpd...@ticket.co.it@zimbra.ticket.co.it:1 of 8 (4492 octets) About to rewrite Return-Path: j...@ticket.co.it... ...rewritten version is Return-Path: j...@ticket.co.it. fetchmail: About to rewrite From: Jane jane j...@ticket.co.it... ...rewritten version is From: Jane jane j...@ticket.co.it. fetchmail: About to rewrite To: Help Desk helpd...@ticket.co.it, ... ...rewritten version is To: Help Desk helpd...@ticket.co.it, . fetchmail: About to rewrite Cc: Lope Phatter lphat...@ticket.co.it, ... ...rewritten
Re: [rt-users] newbiew question
We use this extension and it works great! Sent from my mobile device. On Jun 26, 2012, at 12:04 PM, Kevin Riggle kev...@bestpractical.com wrote: Excerpts from Khapare Joshi's message of Tue Jun 26 11:58:21 -0400 2012: a very new to RT, just wondering is there a doc on how to configure RT to handle tickets via mail. so that if i say status resolved , status reply it would reflect on the RT system. See http://search.cpan.org/dist/RT-Extension-CommandByMail/lib/RT/Extension/CommandByMail.pm which sounds like what you want. - KevinR
Re: [rt-users] Issue with Fetchmail
--snip-- fetchmail: about to deliver with: /opt/rt4/bin/mailgate --queue general --action correspond --url http://helpdesks.ticket.co.it/ #*.***.***sh: 1: /opt/rt4/bin/mailgate: not found --snip-- Ok, your username is fixed and your authenticating correctly. However, its /opt/rt4/bin/rt-mailgate, not /opt/rt4/bin/mailgate. Just change that in your fetchmailrc file and you should be good to go. -Matt
[rt-users] Changing Stalled to Resolve
Where do I go to change the ticket status to show Resolved instead of stalled. I added resolved in RT_SiteConfig.pm, but it did not change after doing so. Thanks,
Re: [rt-users] Issue with Fetchmail
I made the correction to your suggestion and RT seems to be fetching tickets from helpd...@health.umd.edu, but I get this message after looking into the log: root@helpdesks:/var/tmp/rt-4.0.5# tail .f /var/log/fetchmail.log tail: cannot open `.f' for reading: No such file or directory == /var/log/fetchmail.log == sh: 1: /opt/rt4/bin/mailgate: not found fetchmail: reading message helpd...@ticket.co.it@zimbra.ticket.co.it:2 of 8 (7944 octets) (log message incomplete) fetchmail: MDA returned nonzero status 127 fetchmail: not flushed sh: 1: /opt/rt4/bin/mailgate: not found fetchmail: reading message helpd...@ticket.co.it@zimbra.ticket.co.it:3 of 8 (85746 octets) (log message incomplete) fetchmail: error writing message text fetchmail: MDA error while fetching from helpd...@ticket.co.it@zimbra.ticket.co.it fetchmail: Query status=6 (IOERR) fetchmail: terminated with signal 15 Anyway that this message can be cleared. Thanks -Original Message- From: 20/20 Lab l...@pacbell.net To: Borngunners borngunn...@aol.com Cc: rt-users rt-users@lists.bestpractical.com Sent: Tue, Jun 26, 2012 12:15 pm Subject: Re: [rt-users] Issue with Fetchmail --snip-- fetchmail: about to deliver with: /opt/rt4/bin/mailgate --queue general --action correspond --url http://helpdesks.ticket.co.it/ #*.***.***sh: 1: /opt/rt4/bin/mailgate: not found --snip-- Ok, your username is fixed and your authenticating correctly. However, its /opt/rt4/bin/rt-mailgate, not /opt/rt4/bin/mailgate. Just change that in your fetchmailrc file and you should be good togo. -Matt
Re: [rt-users] Changing Stalled to Resolve
On Tue, Jun 26, 2012 at 02:11:17PM -0400, Borngunners wrote: Where do I go to change the ticket status to show Resolved instead of stalled. I added resolved in RT_SiteConfig.pm, but it did not change after doing so. Thanks, You may want to check the archives, but unless your ticket volume is very small, this change is not a good idea. Cheers, Ken
Re: [rt-users] mail AdminCC when moving ticket from queue to queue
Hi Jennifer , where should I place this RT-Attach-Message: yes
Thanks for the reply I was thinkng that I ant going to get any feed back
from any one
Regards
jaknj wrote:
You can create a global scrip with the following:
[cid:image001.png@01CD4FAF.B7D19810]
I created a customized template that also includes the first content on
the ticket, this makes it a little easier to keep track of what the ticket
is actually about without needing to log into the system. Here is my
template content:
RT-Attach-Message: yes
{$Transaction-CreatedAsString}: Request {$Ticket-id} was acted upon.
Transaction: {$Transaction-Description}
Queue: {$Ticket-QueueObj-Name}
Subject: {$Transaction-Subject || $Ticket-Subject || (No subject
given)}
Owner: {$Ticket-OwnerObj-Name}
Requestors: {$Ticket-RequestorAddresses}
Status: {$Ticket-Status}
Ticket URL:
{RT-Config-Get('WebURL')}Ticket/Display.html?id={$Ticket-id}
Transaction Content:
--
{$Transaction-Content()}
Original Ticket Content:
--
{$Ticket-Transactions-First-Content()}
Jennifer Koermer
System Administrator IV
Production Resource Group, LLC
915 Secaucus Road, Secaucus, NJ 07094
201-758-4349 phone
201-758-4350 fax
201-232-7691 cell
jkoer...@prg.commailto:jkoer...@prg.com
www.prg.comhttp://www.prg.com/
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Asanka
Gunasekera
Sent: Thursday, June 21, 2012 1:08 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] mail AdminCC when moving ticket from queue to queue
Hi, how do I get the RT to send a mail to AdminCC when moving a ticket
from one queue to another
Thanks and Regards
--
View this message in context:
http://old.nabble.com/mail-AdminCC-when-moving-ticket-from-queue-to-queue-tp34049914p34074279.html
Sent from the Request Tracker - User mailing list archive at Nabble.com.
Re: [rt-users] mail AdminCC when moving ticket from queue to queue
On Tue, Jun 26, 2012 at 9:33 PM, procfs asanka_gunasek...@yahoo.co.uk wrote:
Hi Jennifer , where should I place this RT-Attach-Message: yes
http://requesttracker.wikia.com/wiki/Template#Attaching_original_attachments_to_the_mail
Link to description of the mentioned feature. Read whole page to
understand templates a bit.
Thanks for the reply I was thinkng that I ant going to get any feed back
from any one
Regards
jaknj wrote:
You can create a global scrip with the following:
[cid:image001.png@01CD4FAF.B7D19810]
I created a customized template that also includes the first content on
the ticket, this makes it a little easier to keep track of what the ticket
is actually about without needing to log into the system. Here is my
template content:
RT-Attach-Message: yes
{$Transaction-CreatedAsString}: Request {$Ticket-id} was acted upon.
Transaction: {$Transaction-Description}
Queue: {$Ticket-QueueObj-Name}
Subject: {$Transaction-Subject || $Ticket-Subject || (No subject
given)}
Owner: {$Ticket-OwnerObj-Name}
Requestors: {$Ticket-RequestorAddresses}
Status: {$Ticket-Status}
Ticket URL:
{RT-Config-Get('WebURL')}Ticket/Display.html?id={$Ticket-id}
Transaction Content:
--
{$Transaction-Content()}
Original Ticket Content:
--
{$Ticket-Transactions-First-Content()}
Jennifer Koermer
System Administrator IV
Production Resource Group, LLC
915 Secaucus Road, Secaucus, NJ 07094
201-758-4349 phone
201-758-4350 fax
201-232-7691 cell
jkoer...@prg.commailto:jkoer...@prg.com
www.prg.comhttp://www.prg.com/
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Asanka
Gunasekera
Sent: Thursday, June 21, 2012 1:08 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] mail AdminCC when moving ticket from queue to queue
Hi, how do I get the RT to send a mail to AdminCC when moving a ticket
from one queue to another
Thanks and Regards
--
View this message in context:
http://old.nabble.com/mail-AdminCC-when-moving-ticket-from-queue-to-queue-tp34049914p34074279.html
Sent from the Request Tracker - User mailing list archive at Nabble.com.
--
Best regards, Ruslan.
[rt-users] Login banner
From: BradSent: 6/26/2012 12:36 PMTo: Brad; rt-us...@bestpractical.comSubject: Login bannerFrom: BradSent: 6/26/2012 10:14 AMTo: rt-us...@bestpractical.comSubject: Login bannerHello,Does anyone have a how-to on adding text above, below or in the default login box via the login page.RT version 4.0.5 default themeHave a requirement to have legal warning at all login prompts.Thanks,Brad
[rt-users] updating ticket's created field
Hello. I am struggling with the following problem without a success: task is to update Created and Started fields of a ticket inside a custom scrip. I have found SetStarted method, but not SetCreated. Is it possible to update Created field manually inside a scrip? Thanks in advance!
Re: [rt-users] updating ticket's created field
Excerpts from Alexander Sagratyan's message of Tue Jun 26 16:32:53 -0400 2012: Hello. I am struggling with the following problem without a success: task is to update Created and Started fields of a ticket inside a custom scrip. I have found SetStarted method, but not SetCreated. Is it possible to update Created field manually inside a scrip? Created is set by the RT system when the ticket is created, and can't be updated manually. - Kevin
Re: [rt-users] updating ticket's created field
Some progressI was experimenting with __Set method. So far it is able to alter Created field. But cannot define what datetime format to feed this method. Wed, 27 Jun 2012 00:32:53 +0400 от Alexander Sagratyan fm100te...@mail.ru: Hello. I am struggling with the following problem without a success: task is to update Created and Started fields of a ticket inside a custom scrip. I have found SetStarted method, but not SetCreated. Is it possible to update Created field manually inside a scrip? Thanks in advance!
Re: [rt-users] updating ticket's created field
Some progressI was experimenting with __Set method. So far it is able to alter Created field. But cannot define what datetime format to feed this method. Tue, 26 Jun 2012 17:34:53 -0400 от Kevin Riggle kev...@bestpractical.com: Excerpts from Alexander Sagratyan's message of Tue Jun 26 16:32:53 -0400 2012: Hello. I am struggling with the following problem without a success: task is to update Created and Started fields of a ticket inside a custom scrip. I have found SetStarted method, but not SetCreated. Is it possible to update Created field manually inside a scrip? Created is set by the RT system when the ticket is created, and can't be updated manually. - Kevin
[rt-users] ticket's getheader method
Hello. I have some questions abot GetHeader method. Any help is appreciated.
I have a scrip which retrieves Date header from ticket :
my $Transaction = $self-TransactionObj;
my $date_header = $Transaction-Attachments-First-GetHeader('Date');
This extraction works perfactly. Further in the same scrip I have:
my $ticket = $search-Next # ticket object is retrieved from queue
The question is how to get the same Date header from ticket object? Does the
Transaction/Attachment exist for already created ticket in queue ? Will
Transactions field be useful in this case?
[rt-users] [ausregistry.net.au #104306] (Waiting on Customer) Case #00666204 (RHN TRACEBACK generated) ref:00DA0000000HxWHMA0.500A000000A5zZcIAJ:ref
-Original Message- From: Red Hat Support [mailto:supp...@redhat.com] Sent: Tuesday, 26 June 2012 9:45 PM To: Stuart Browne Subject: (Waiting on Customer) Case #00666204 (RHN TRACEBACK generated) ref:00DA000HxWHMA0.500A00A5zZcIAJ:ref --- | Case Information| --- https://access.redhat.com/support/cases/00666204 Case Title : RHN TRACEBACK generated Case Number : 00666204 Case Open Date : 2012-06-25 10:31:30 Most recent comment: On 2012-06-26 21:44:51, S V, Abhilash commented: Hello, Thank you for your Support Request. My name is Abhilash S. V and I am taking over the ownership of your Support Request and will work with you to resolve this issue. You are hitting an already reported internal private bugzilla https://bugzilla.redhat.com/show_bug.cgi?id=822435. The bugzilla is not viewable to public. The bugzilla is on QA and we should have an errata soon. Meanwhile, can you try to downgrade rhn-client-tools package to version 1.0.0-73 in your client and check if it fixes the problems as of now. Awaiting your update. Thank you for choosing Red Hat and I look forward to working with you. Regards, Abhilash --- Thank you for your latest interaction with Red Hat Global Support Services. We are currently working to resolve your case. Your case has transitioned to Waiting On Customer status. This means that the Red Hat associate working on your case needs information or action from you to proceed. To help us resolve your case as quickly as possible, you will need to update your case online at https://access.redhat.com Once you update the case, we can continue working to resolve your issue. If you wish to contact Red Hat, visit https://access.redhat.com to find phone and web contact information relevant to your region and support contract. Thank you, Red Hat Global Support Services --- Have you joined the discussion in Groups yet? Visit https://access.redhat.com/groups to participate in our rapidly growing user community. --- ref:00DA000HxWHMA0.500A00A5zZcIAJ:ref
[rt-users] Previous email - apologies
Sorry about that, sent to the wrong local alias.. Stuart J. Browne Senior Unix Administrator, Network Administrator, Database Administrator AusRegistry Pty Ltd Level 8, 10 Queens Road Melbourne. Victoria. Australia. 3004. Ph: +61 3 9866 3710 Fax: +61 3 9866 1970 Email: stuart.bro...@ausregistry.com.au Web: www.ausregistry.com.au The information contained in this communication is intended for the named recipients only. It is subject to copyright and may contain privileged and/or confidential information. If you are not an intended recipient you must not use, copy, distribute or take any action in reliance on it. If you have received this communication in error, please delete all copies from your system and notify us immediately.
