Re: [rt-users] rt-users Digest, Vol 101, Issue 11
On 08/10/12 18:00, rt-users-requ...@lists.bestpractical.com wrote: Send rt-users mailing list submissions to rt-users@lists.bestpractical.com To subscribe or unsubscribe via the World Wide Web, visit http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users or, via email, send a message with subject or body 'help' to rt-users-requ...@lists.bestpractical.com You can reach the person managing the list at rt-users-ow...@lists.bestpractical.com When replying, please edit your Subject line so it is more specific than Re: Contents of rt-users digest... Today's Topics: 1. testing perl script in RT (Gergely Buday) 2. Re: testing perl script in RT (Paul Tomblin) 3. Re: testing perl script in RT (Thomas Sibley) 4. Re: testing perl script in RT (Thomas Sibley) 5. Re: testing perl script in RT (Paul Tomblin) 6. Re: testing perl script in RT (Thomas Sibley) 7. HTML emails and attachments (Josh Hopkins) 8. Re: rt-users Digest, Vol 101, Issue 9 (Wolfram Huettermann) 9. Email notification of updates (Mark Goodge) 10. Re: Email notification of updates (k...@rice.edu) 11. Re: Email notification of updates (Mark Goodge) 12. Re: Email notification of updates (k...@rice.edu) 13. Re: Email notification of updates (Mark Goodge) 14. incoming mail with attachement Permission Denied (Leon Berkers) -- Message: 1 Date: Thu, 9 Aug 2012 18:01:33 +0200 From: Gergely Budaygbu...@gmail.com To: rt-users@lists.bestpractical.com Subject: [rt-users] testing perl script in RT Message-ID: ca+3iozkqt_yopimrzc1vft1sdz7csmdjfvexjf4+imjkol+...@mail.gmail.com Content-Type: text/plain; charset=ISO-8859-1 Hi there, how can I run a perl script through the RT environment so that I can use the database and all the modules, but see the compiler output on my faulty experiments? - Gergely -- Message: 2 Date: Thu, 9 Aug 2012 12:03:43 -0400 From: Paul Tomblinptomb...@xcski.com To: Gergely Budaygbu...@gmail.com Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] testing perl script in RT Message-ID: cajcd8l8ahua53wnns+4rlyextc5yphh8svebrz7weogmz6x...@mail.gmail.com Content-Type: text/plain; charset=iso-8859-1 On Thu, Aug 9, 2012 at 12:01 PM, Gergely Budaygbu...@gmail.com wrote: Hi there, how can I run a perl script through the RT environment so that I can use the database and all the modules, but see the compiler output on my faulty experiments? - Gergely use lib /opt/rt4/lib; use RT; That should be enough. Hello I use a perl template like this: #!/usr/bin/perl -w # notwendige Header Anfang use strict; use lib /opt/rt4/local/lib, /opt/rt4/lib; use RT; use RT::Interface::Web; # Load the config file use RT::Interface::CLI GetCurrentUser, loc, ; RT::LoadConfig(); # Connect to the database and get RT::SystemUser # loaded RT::Init(); ### Put here all other PERL modules you need or whereever you want. Greetings, Wolfram
[rt-users] RT::User problem
Hi there,
I would like to create a User object through the Load method. The
documentation writes:
Load a user object from the database. Takes a single argument. If
the argument is numerical, load by the column 'id'. If a user object
or its subclass passed then loads the same user by id. Otherwise,
load by the Name column which is the user's textual username.
#!/usr/bin/perl
use strict;
use lib /opt/rt4/lib;
use lib /opt/rt4/local/lib;
use RT;
use RT::User;
RT-LoadConfig;
RT-Init;
my $test_user = RT::User::Load('b...@buday-rd.hu');
printf \$test_user=, $test_user;
my @to = $test_user-EmailAddress;
for $a (0 .. $#to)
{
print $to[$a], \n;
}
Running this script with sudo makes it say
[Mon Aug 13 11:16:47 2012] [crit]: Can't call method EmailAddress on
an undefined value at ./email.pl line 13. (/opt/rt4/lib/RT.pm:341)
Can't call method EmailAddress on an undefined value at ./email.pl line 13.
The username I used in the place of m...@company.com is indeed a valid
user name. What is the problem then?
- Gergely
[rt-users] accessing custom fields
Hi, I have created a custom field for a User. How can I access it from a perl script? I have the CF id, that's clear, but some of the code I have found had referred to some queue which I wonder about as I want a core User custom field, not related to any queue. - Gergely
[rt-users] Active Directory Integration With Request Tracker 3.8.7
Hi Folks, Please help me to integrate RT 3.8.7 with Windows Server 2008 Active Directory. If anyone have any proper documentation please share it. I have tried many documents which is there in internet, but could not succeeded. Please let me how to configure it. -- Thanks Regard, Varun.V.Naik
[rt-users] Result after On queue change
Hi,
I try to build a scrip to avoid a queue change from a specific queue
(general (1)) if a Cf (Text1) isn't set on a rt3.8 box.
In principal it work as a global scrip, but the result field didn't say
the truth. ;-)
After the not possible queue change the ticket is in the old queue, but
results tells me:
Ticket 30: Queue changed from General to TQ-1
Any ideas to fix this?
Cheers,
Björn
P.S. Here is my global scrip. On queue level (general) it doesn't work
for me.
Description:Queue Change only if Text1 is set
Condition: On Queue Change
Action: User Defined
Template: Global template Blank
Stage: TransactionCreate
---
Custom action preparation code:
return 1;
---
Custom action cleanup code:
my $OV =
$self-TransactionObj-OldValue;
$RT::Logger-crit(The old value is: .$OV);
if ($OV != 1)
{
return 0;
}
if (!$self-TicketObj-FirstCustomFieldValue(Text1))
{
$self-TicketObj-SetQueue($OV);
}
return 1;
---
In pricipal
Re: [rt-users] accessing custom fields
On Monday 13 August 2012 05:08 PM, Gergely Buday wrote:
Hi,
I have created a custom field for a User. How can I access it from a
perl script? I have the CF id, that's clear, but some of the code I
have found had referred to some queue which I wonder about as I want a
core User custom field, not related to any queue.
- Gergely
my $cf_value =
$self-TransactionObj-CreatorObj-FirstCustomFieldValue('Client');
I used above in OnCreate scrip. Hope that helps.
--
Rajesh
Re: [rt-users] Active Directory Integration With Request Tracker 3.8.7
Hi, Start from ExternalAuth extension and its documentation. On Mon, Aug 13, 2012 at 3:45 PM, Varun Naik varun.v.n...@gmail.com wrote: Hi Folks, Please help me to integrate RT 3.8.7 with Windows Server 2008 Active Directory. If anyone have any proper documentation please share it. I have tried many documents which is there in internet, but could not succeeded. Please let me how to configure it. -- Thanks Regard, Varun.V.Naik -- Best regards, Ruslan.
Re: [rt-users] accessing custom fields
I have created a custom field for a User. How can I access it from a
perl script? I have the CF id, that's clear, but some of the code I
have found had referred to some queue which I wonder about as I want a
core User custom field, not related to any queue.
my $cf_value =
$self-TransactionObj-CreatorObj-FirstCustomFieldValue('Client');
I used above in OnCreate scrip. Hope that helps.
Seems fine, but what is the $self? I guess it is set by the general
scrip beginning but how can I create it from a standalone scrip_t_?
- Gergely
Re: [rt-users] RT::User problem
On Mon, Aug 13, 2012 at 3:22 PM, Gergely Buday gbu...@gmail.com wrote:
Hi there,
I would like to create a User object through the Load method. The
documentation writes:
Load a user object from the database. Takes a single argument. If
the argument is numerical, load by the column 'id'. If a user object
or its subclass passed then loads the same user by id. Otherwise,
load by the Name column which is the user's textual username.
#!/usr/bin/perl
use strict;
use lib /opt/rt4/lib;
use lib /opt/rt4/local/lib;
use RT;
use RT::User;
RT-LoadConfig;
RT-Init;
my $test_user = RT::User::Load('b...@buday-rd.hu');
In theory load could act as an object instance creator, but it
doesn't. To create
an object you use -new call first and then load record into it:
my $user = RT::User-new( RT-SystemUser );
$user-Load('xxx');
About argument of Load methods. The bottom variant only accepts id. For
some objects that have unique parameters besides id it also accepts string.
For example queue name or user name (login). For such objects Load looks
at argument and if it contains any not number character then load lookups
by name not id. This the reason why RT doesn't support user names containing
only digits.
Users have more than one unique parameter, EmailAddress is also unique.
Load in RT::User doesn't do more checks to decide whether argument is
email address or not, so you have to use different Load* methods which exist.
A little bit about Perl's way to call things:
1) RT::User::Load(...) - function call in other package - call Load
sub in RT::User package without emplicit arguments ignoring any
inheritance that may exist
2) RT::User-Load(...) - class method call - call Load sub starting
from RT::User package and accounting inheritance with RT::User class
name as implicit first argument
3) $user_obj-Load(...) - instance method call - previous, but with
object as implicit first argument
In RT you mostly use third variant. Second variant is also used, for
example: XXX-new call returns object instance of XXX class;
RT-SystemUser returns global object (one for the whole system);
RT-Config-Get(...);
First variant should be avoided, it only helpful if you do magic or in
some historical places. For example we used to write RT::Init(), but
now move towards RT-Init, likely for us Init ignores arguments and
doesn't care how it's called.
printf \$test_user=, $test_user;
my @to = $test_user-EmailAddress;
for $a (0 .. $#to)
{
print $to[$a], \n;
}
Running this script with sudo makes it say
[Mon Aug 13 11:16:47 2012] [crit]: Can't call method EmailAddress on
an undefined value at ./email.pl line 13. (/opt/rt4/lib/RT.pm:341)
Can't call method EmailAddress on an undefined value at ./email.pl line 13.
The username I used in the place of m...@company.com is indeed a valid
user name. What is the problem then?
- Gergely
--
Best regards, Ruslan.
[rt-users] Extending the RT UI
Hi, with the move from RT 3.8.7 to 4.0.6, I have decided (or was forced to by changes in RT html code) to ditch onload scripts that extended RT Ticket UI with some functionality (getting abuse contacts by clicking on ip, etc.). I would, however, still like to have that functionality, but this time in a saner manner as a server side perl script. I have browsed the RT source and it seems to me, that the final processing of ticket attachments to display is done in the Ticket/Element/ShowMessageStanza component. There is a callback called that passes a reference to an attachment content, so it seems to me that providing my callback to alter it would be the best way to do it. My questions are following: - Is this the right approach to extend the UI? - If not, what would you suggest? - If so, how can I create/hook/use the callback? According to the documentation of lib/RT/Interface/Web/Request.pm that defines the callback function, all callbacks are in /Callbacks/any_dir/CallbackPage/CallbackName. Should the /Callbacks dir be in main RT directory or could it be somewhere in the /rt_dir/local? Also what is the true purpose of any_dir? The documentation uses MyExtension as an example, but the name 'MyExtension' is apparently not used as a discriminator or anything... Thank you, Martin
[rt-users] Incoming mail subject with first word starting with re gets chopped in 3.8.8
Hi all, We are seeing a problem where the ticket subject gets mangled when it starts with re, for example remote gets mangled to mote. I know 3.8.8 is pretty old, and I'm planning to upgrade, but I can't do it immediately. I assume this is happening due to some regex intended to strip off Re: prefixes from the subject, but I can't find it anywhere in the code So, I have a few questions: 1. Is there a config parameter I can change to avoid this? 2. Does the 4.x branch have this same problem? 3. If none of the above, does anyone know what code I need to look at? (I've tried the RT::Interface::Email::Gateway module, but I can't see it filtering the re out anywhere). Regards, -- Andy D'Arcy Jewell SysMicro Limited Linux Support E: andy.jew...@sysmicro.co.uk W: www.sysmicro.co.uk
[rt-users] Correction: Re: Incoming mail subject with first word starting with re gets chopped in 3.8.8
On 13/08/12 14:24, Andy D'Arcy Jewell wrote: Hi all, We are seeing a problem where the ticket subject gets mangled when it starts with re, for example remote gets mangled to mote. I know 3.8.8 is pretty old, and I'm planning to upgrade, but I can't do it immediately. I assume this is happening due to some regex intended to strip off Re: prefixes from the subject, but I can't find it anywhere in the code So, I have a few questions: 1. Is there a config parameter I can change to avoid this? 2. Does the 4.x branch have this same problem? 3. If none of the above, does anyone know what code I need to look at? (I've tried the RT::Interface::Email::Gateway module, but I can't see it filtering the re out anywhere). Regards, I've now done some more tests, and it only seems to happen when making comments on a ticket with a subject that starts with re. I'm still digging... -- Andy D'Arcy Jewell SysMicro Limited Linux Support T: 0844 9918804 M: 07961605631 E: andy.jew...@sysmicro.co.uk W: www.sysmicro.co.uk
[rt-users] ldap info update over e-mail
Dear list readers, I have rt-4.0.6 with p5-RT-Authen-ExternalAuth-0.11. 100% (~300) of my requesters use RT over e-mail, never logging into web interface. 9 staff members use web interface. This works very nice. Now, more than 100 requesters are changing e-mail addresses, moving from one company within the organization to anther one. I am starting to see messages like these: -- Aug 9 14:45:53 rsbgyucnix02 RT: RT could not load a valid user, and RT's configuration does not allow for the creation of a new user for this email (name.surn...@newcompany.tld). You might need to grant 'Everyone' the right 'CreateTicket' for the queue General. (/usr/local/lib/perl5/site_perl/5.12.4/RT/Interface/Email.pm:245) -- So, what do I do? What is the most convenient way to update their e-mails in RT? Do these messages mean that RT is rejecting their e-mails at the moment? Thank you in advance, Marko Cupać
Re: [rt-users] Correction: Re: Incoming mail subject with first word starting with re gets chopped in 3.8.8
On Mon, Aug 13, 2012 at 02:47:07PM +0100, Andy D'Arcy Jewell wrote: On 13/08/12 14:24, Andy D'Arcy Jewell wrote: We are seeing a problem where the ticket subject gets mangled when it starts with re, for example remote gets mangled to mote. I know 3.8.8 is pretty old, and I'm planning to upgrade, but I can't do it immediately. I assume this is happening due to some regex intended to strip off Re: prefixes from the subject, but I can't find it anywhere in the code So, I have a few questions: 1. Is there a config parameter I can change to avoid this? 2. Does the 4.x branch have this same problem? 3. If none of the above, does anyone know what code I need to look at? (I've tried the RT::Interface::Email::Gateway module, but I can't see it filtering the re out anywhere). Regards, I've now done some more tests, and it only seems to happen when making comments on a ticket with a subject that starts with re. I'm still digging... I believe you want to grab a copy of the Admin Comment template from 3.8.9 or later and update it through the web UI. -kevin pgpkMzlNJFkUG.pgp Description: PGP signature
[rt-users] Relay Access Denied on incoming email postfix. (RT 4.0.6)
Hi all,
Getting annoyingly frustrated with relay access denied errors on my rt
4.0.6 instllation. Specifically:
NOQUEUE: reject: RCPT
postconf -n gives:
alias_database = hash:/etc/aliases
alias_maps = hash:/etc/aliases
command_directory = /usr/sbin
config_directory = /etc/postfix
daemon_directory = /usr/libexec/postfix
data_directory = /var/lib/postfix
debug_peer_level = 2
html_directory = no
inet_interfaces = all
inet_protocols = all
local_recipient_maps =
mail_owner = postfix
mailq_path = /usr/bin/mailq.postfix
manpage_directory = /usr/share/man
mydestination = xxx.com, localhost.xxx.com, $myhostname,
localhost.$mydomain, localhost
mydomain = yyy.yy.yy.yy
myhostname = rtsu...yy.yy
mynetworks = 13x.xxx.150.0/28, 127.0.0.0/8
newaliases_path = /usr/bin/newaliases.postfix
queue_directory = /var/spool/postfix
readme_directory = /usr/share/doc/postfix-2.6.6/README_FILES
relayhost = [smtp.gmail.com]:587
sample_directory = /usr/share/doc/postfix-2.6.6/samples
sendmail_path = /usr/sbin/sendmail.postfix
setgid_group = postdrop
smtp_sasl_auth_enable = yes
smtp_sasl_password_maps = hash:/etc/postfix/sasl_passwd
smtp_sasl_security_options = noanonymous
smtp_sasl_tls_security_options = noanonymous
smtp_tls_CApath = /etc/ssl/certs
smtp_tls_loglevel = 1
smtp_tls_security_level = encrypt
smtp_tls_session_cache_database = btree:${data_directory}/smtp_scache
smtp_use_tls = yes
smtpd_recipient_restrictions =
permit_sasl_authenticated,permit_mynetworks,reject_unauth_destination
smtpd_sasl_auth_enable = yes
smtpd_sasl_local_domain = $myhostname
smtpd_tls_auth_only = no
smtpd_tls_cert_file = /etc/pki/tls/certs/rtsu...yy.yy.crt
smtpd_tls_key_file = /etc/pki/tls/private/rtsu...yy.yy.key
smtpd_tls_loglevel = 1
smtpd_tls_security_level = may
smtpd_tls_session_cache_database = btree:${data_directory}/smtpd_scache
smtpd_use_tls = yes
unknown_local_recipient_reject_code = 450
It seems to occur only on incoming emails, not outgoing. I am relaying
email on all outbound emails, but not when they come into the rt server.
Any help would be greatly appreciated.
Regards,
Hesan
Re: [rt-users] Result after On queue change
On Mon, Aug 13, 2012 at 01:54:33PM +0200, Björn Schulz wrote:
I try to build a scrip to avoid a queue change from a specific queue
(general (1)) if a Cf (Text1) isn't set on a rt3.8 box.
In principal it work as a global scrip, but the result field didn't say
the truth. ;-)
After the not possible queue change the ticket is in the old queue, but
results tells me:
Ticket 30: Queue changed from General to TQ-1
Any ideas to fix this?
Unfortunately, the Scrip runs after the queue has been changed (it's
triggered by the transaction of the change), and Scrips can't hand data
back to the Messages in the UI.
You'll need to do this with a callback, probably BeforeUpdate in
Update.html. That callback lets you set a $skip_update boolean as
well as push a message onto @results. It will also prevent the queue
change, so it won't be a change and a change back.
-kevin
P.S. Here is my global scrip. On queue level (general) it doesn't work
for me.
Description: Queue Change only if Text1 is set
Condition:On Queue Change
Action: User Defined
Template: Global template Blank
Stage:TransactionCreate
---
Custom action preparation code:
return 1;
---
Custom action cleanup code:
my $OV =
$self-TransactionObj-OldValue;
$RT::Logger-crit(The old value is: .$OV);
if ($OV != 1)
{
return 0;
}
if (!$self-TicketObj-FirstCustomFieldValue(Text1))
{
$self-TicketObj-SetQueue($OV);
}
return 1;
---
In pricipal
pgpsGCjaO0DXq.pgp
Description: PGP signature
Re: [rt-users] Correction: Re: Incoming mail subject with first word starting with re gets chopped in 3.8.8
On 13/08/12 15:23, Kevin Falcone wrote: I believe you want to grab a copy of the Admin Comment template from 3.8.9 or later and update it through the web UI. -kevin Thanks, Kevin. I've had a look at that and it is the culprit! I've modified the scrip to use s/^Re[:]*\s// instead, and it now works. Now I'll have a look at the 3.8.9 version and see what that does... -- Andy D'Arcy Jewell SysMicro Limited Linux Support E: andy.jew...@sysmicro.co.uk W: www.sysmicro.co.uk
Re: [rt-users] Relay Access Denied on incoming email postfix. (RT 4.0.6)
On Mon, Aug 13, 2012 at 03:35:27PM +0100, Hesan D Yousif wrote: Getting annoyingly frustrated with relay access denied errors on my rt 4.0.6 instllation. Specifically: NOQUEUE: reject: RCPT It seems to occur only on incoming emails, not outgoing. I am relaying email on all outbound emails, but not when they come into the rt server. This usually points to misconfigured aliases or not listing the hostname that mail is being delivered to in the list of hostnames postfix knows about. However, you've cut all the useful pieces out of your error message so we're just guessing. -kevin pgp4BCRifcEoi.pgp Description: PGP signature
Re: [rt-users] ldap info update over e-mail
On Mon, Aug 13, 2012 at 04:08:12PM +0200, Marko Cupać wrote: I have rt-4.0.6 with p5-RT-Authen-ExternalAuth-0.11. 100% (~300) of my requesters use RT over e-mail, never logging into web interface. 9 staff members use web interface. This works very nice. Now, more than 100 requesters are changing e-mail addresses, moving from one company within the organization to anther one. I am starting to see messages like these: I suspect you want to use RT-Extension-LDAPImport one-time to update user information from LDAP keying on usernames (it may be hard if you only have out-of-date email addresses). If all you have are emails, you may need to script the update with some perl. -- Aug 9 14:45:53 rsbgyucnix02 RT: RT could not load a valid user, and RT's configuration does not allow for the creation of a new user for this email (name.surn...@newcompany.tld). You might need to grant 'Everyone' the right 'CreateTicket' for the queue General. (/usr/local/lib/perl5/site_perl/5.12.4/RT/Interface/Email.pm:245) -- So, what do I do? What is the most convenient way to update their e-mails in RT? Do these messages mean that RT is rejecting their e-mails at the moment? Your mail logs will answer this, but most likely yes. -kevin pgpDWc835rF9i.pgp Description: PGP signature
Re: [rt-users] Relay Access Denied on incoming email postfix. (RT 4.0.6)
Hi Kevin,
Apologies, its:
alias_database = hash:/etc/aliases
alias_maps = hash:/etc/aliases
command_directory = /usr/sbin
config_directory = /etc/postfix
daemon_directory = /usr/libexec/postfix
data_directory = /var/lib/postfix
debug_peer_level = 2
html_directory = no
inet_interfaces = all
inet_protocols = all
local_recipient_maps =
mail_owner = postfix
mailq_path = /usr/bin/mailq.postfix
manpage_directory = /usr/share/man
mydestination = sussexstudent.com, localhost.sussexstudent.com,
$myhostname, localhost.$mydomain, localhost
mydomain = ussu.susx.ac.uk
myhostname = mail.ussusupport.co.uk
mynetworks = 139.184.150.0/28, 127.0.0.0/8
newaliases_path = /usr/bin/newaliases.postfix
queue_directory = /var/spool/postfix
readme_directory = /usr/share/doc/postfix-2.6.6/README_FILES
relayhost = [smtp.gmail.com]:587
sample_directory = /usr/share/doc/postfix-2.6.6/samples
sendmail_path = /usr/sbin/sendmail.postfix
setgid_group = postdrop
smtp_sasl_auth_enable = yes
smtp_sasl_password_maps = hash:/etc/postfix/sasl_passwd
smtp_sasl_security_options = noanonymous
smtp_sasl_tls_security_options = noanonymous
smtp_tls_CApath = /etc/ssl/certs
smtp_tls_loglevel = 1
smtp_tls_security_level = encrypt
smtp_tls_session_cache_database = btree:${data_directory}/smtp_scache
smtp_use_tls = yes
smtpd_recipient_restrictions =
permit_sasl_authenticated,permit_mynetworks,reject_unauth_destination
smtpd_sasl_auth_enable = yes
smtpd_sasl_local_domain = $myhostname
smtpd_tls_auth_only = no
smtpd_tls_cert_file = /etc/pki/tls/certs/rtsu.ussu.susx.ac.uk.crt
smtpd_tls_key_file = /etc/pki/tls/private/rtsu.ussu.susx.ac.uk.key
smtpd_tls_loglevel = 1
smtpd_tls_security_level = may
smtpd_tls_session_cache_database = btree:${data_directory}/smtpd_scache
smtpd_use_tls = yes
unknown_local_recipient_reject_code = 450
I have tried a variety of hostname combinations -but I've been getting
nowhere for a while now.
Hesan
On 13/08/2012 15:44, Kevin Falcone wrote:
o This usually points to misconfigured aliases or not listing the
hostname that mail is being delivered to in the list of hostnames
postfix knows about. However, you've cut all the useful pieces out of
your error message so we're just guessing.
-kevin
Re: [rt-users] Correction: Re: Incoming mail subject with first word starting with re gets chopped in 3.8.8
On 13/08/12 15:23, Kevin Falcone wrote: I believe you want to grab a copy of the Admin Comment template from 3.8.9 or later and update it through the web UI. -kevin I'm not yet that familiar with git or github... could you give me a hint of where to find it please? I'm assuming that scrips are stored in the database (perhaps I'm wrong!) so I thought it would be part of the installer/db init code bundle... -Andy -- Andy D'Arcy Jewell SysMicro Limited Linux Support T: 0844 9918804 M: 07961605631 E: andy.jew...@sysmicro.co.uk W: www.sysmicro.co.uk
Re: [rt-users] Extending the RT UI
On Mon, Aug 13, 2012 at 02:39:19PM +0200, Martin Drasar wrote: I have browsed the RT source and it seems to me, that the final processing of ticket attachments to display is done in the Ticket/Element/ShowMessageStanza component. There is a callback called that passes a reference to an attachment content, so it seems to me that providing my callback to alter it would be the best way to do it. My questions are following: - Is this the right approach to extend the UI? - If not, what would you suggest? - If so, how can I create/hook/use the callback? According to the documentation of lib/RT/Interface/Web/Request.pm that defines the callback function, all callbacks are in /Callbacks/any_dir/CallbackPage/CallbackName. Should the /Callbacks dir be in main RT directory or could it be somewhere in the /rt_dir/local? Also what is the true purpose of any_dir? The documentation uses MyExtension as an example, but the name 'MyExtension' is apparently not used as a discriminator or anything... You're on the right track, you may find this useful: http://requesttracker.wikia.com/wiki/CustomizingWithCallbacks In general, if you're not writing an extension, your callbacks go in /opt/rt4/local/html/Callbacks/YourUniqueCallbackName/path/to/callback As you've noted, YourUniqueCallbackName isn't tied to anything, it's just there because two extensions can use the same callback, but they need to be in distinct paths for mason to find them. -kevin pgpSBUKeWmqhn.pgp Description: PGP signature
Re: [rt-users] wrong date/time (export)
Please reply to the list, there's no need to send me private mail. On Wed, Aug 08, 2012 at 07:09:25PM +0200, Marcin Łabuz wrote: We're using this extensions: Set(@Plugins,(qw(RTx::Calendar RT::Extension::ExtractCustomFieldValues RT::Extension::SLA RT::Extension::ActivityReports RT::Extension::JSGantt))); None of these should override the spreadsheet download. I'd go looking for local customizations, RT4 should obey user timezones when outputting dates/times. -kevin pgpUB0Iymxti1.pgp Description: PGP signature
Re: [rt-users] Relay Access Denied on incoming email postfix. (RT 4.0.6)
BTW, the hostname its currently configured to should actually be: rtsu.ussu.susx.ac.uk and not mail.ussusupport.co.uk, (that was for a test). Hesan On 13/08/2012 15:44, Kevin Falcone wrote: On Mon, Aug 13, 2012 at 03:35:27PM +0100, Hesan D Yousif wrote: Getting annoyingly frustrated with relay access denied errors on my rt 4.0.6 instllation. Specifically: NOQUEUE: reject: RCPT It seems to occur only on incoming emails, not outgoing. I am relaying email on all outbound emails, but not when they come into the rt server. This usually points to misconfigured aliases or not listing the hostname that mail is being delivered to in the list of hostnames postfix knows about. However, you've cut all the useful pieces out of your error message so we're just guessing. -kevin
[rt-users] getting a multiple valued custom field
Hi there, how can I get the values from a select multiple values typed checkbox in a scrip condition? If possible, I would be interested in doing the same in a standalone script. How can I access a user object from a standalone script? - Gergely
Re: [rt-users] queue disabled but still getting tickets
On Wed, Aug 08, 2012 at 09:56:50AM -0500, Aaron Zuercher wrote: I have disabled one of my queues to prevent new ticket submission but new tickets are still showing up. How to I stop this? I don't want to remove the queue because I want to reopen it in a month. I disabled it by going to TOOLS CONFIG QUEUES and unchecking enabled box. Currently in RT, disabled queues still allow ticket creation. This is because of a historical quirk where the ___Approvals queue is disabled but still allows ticket creation. It's likely that this will change in 4.2. I assume that these new tickets are coming via rt-mailgate? You can remove or re-route those aliases or remove the CreateTicket rights on that queue (although this won't work if you've granted CreateTicket too widely). -kevin pgp2XluGZWkT6.pgp Description: PGP signature
Re: [rt-users] From address set to Apache
On Thu, Aug 09, 2012 at 03:13:23AM +0100, Robin Szemeti wrote: I'm running RT4 and postfix on Centos, mauils are coming into queues fine, but I have an issue with the From address, despite setting comment and correspond addresses in my queues, the mails are appearing as from Apache apa...@hostname.domain.name reply-to is set correctly in the mails, but the From address is being set as the process owner ... I'm using sendmailpipe as the delivery, standard Centos install with postfix/ssmtp You want to read about $SetOutgoingMailFrom in RT_Config.pm (including the important warning) and then make any changes you want to this or the config option right after it in your RT_SiteConfig.pm -kevin pgph7fMSGGbI3.pgp Description: PGP signature
Re: [rt-users] Wikitext Formatting Issues
On Thu, Aug 09, 2012 at 01:33:49PM +0800, Lyka Delgado wrote: We just started using RT in saving our company information and I was assigned to put all of our information into Articles. We want the articles to look decent so I used the wikitext box for our customfield in our articles. I found your wikia for rt, but the RTFM part does not give complete info of the different formats. Sure you have the basic ones there like bold, italics and underline but for listing items, it doesnt really work. Ive also used the listing options in Help:Wikitext Examples, even if there was already a warning that Note that formatting rules in this full Wiki are NOT the same as the wikitext custom field in RTFM. but it was not applicable. RT's WikiText custom fields user Text::WikiFormat - you can read about the module with perldoc Text::WikiFormat or by looking it up on http://metacpan.org -kevin pgpxvNLK9ySwT.pgp Description: PGP signature
Re: [rt-users] Extending the RT UI
On 13.8.2012 16:48, Kevin Falcone wrote: You're on the right track, you may find this useful: http://requesttracker.wikia.com/wiki/CustomizingWithCallbacks In general, if you're not writing an extension, your callbacks go in /opt/rt4/local/html/Callbacks/YourUniqueCallbackName/path/to/callback As you've noted, YourUniqueCallbackName isn't tied to anything, it's just there because two extensions can use the same callback, but they need to be in distinct paths for mason to find them. -kevin Hi Kevin, thanks a lot. This is definitely what I was looking for. Martin
Re: [rt-users] putting a custom field in place
On Thu, Aug 09, 2012 at 01:25:09PM +0200, Gergely Buday wrote:
The previous custom field works, it is about choosing languages, so
the same type. I created a custom field following this working
example. I set it to Global, following again the example. I put some
new code into UserPrefs.html:
UserPrefs.html:% my $UserWhenEmail =
RT::CustomField-new($session{'CurrentUser'});
UserPrefs.html:% $UserWhenEmail-Load(107);
where 107 is the id for this new custom field. Also I wrote
tr
td class=label|/lWhen to e-mail/: /td
td class=value id=uprefs-intro
/Elements/EditCustomField, %ARGS, Object = $UserObj, CustomField
= $UserWhenEmail
/td
/tr
I cleared the cache and restarted apache but only the When to e-mail
label appeared but not the multiple checkboxes. What else should I do
to make it happen? I filled in the multiple possible options for the
custom field.
I suggest adding some error checking around your Load and checking the
apache error logs. Also, ensure that the CF is applied globally and
that rights have been granted to allow editing.
-kevin
pgpy1wFkoYP1Z.pgp
Description: PGP signature
Re: [rt-users] Correction: Re: Incoming mail subject with first word starting with re gets chopped in 3.8.8
On Mon, Aug 13, 2012 at 03:47:12PM +0100, Andy D'Arcy Jewell wrote: On 13/08/12 15:23, Kevin Falcone wrote: I believe you want to grab a copy of the Admin Comment template from 3.8.9 or later and update it through the web UI. I'm not yet that familiar with git or github... could you give me a hint of where to find it please? I'm assuming that scrips are stored in the database (perhaps I'm wrong!) so I thought it would be part of the installer/db init code bundle... You can always just download the tarball, we host all the historical releases. The data is stored in the etc/initialdata file. The version in 4.0 on github will also work just fine, that template hasn't changed materially for 4.0. -kevin pgpf11EGlaLom.pgp Description: PGP signature
Re: [rt-users] putting a custom field in place
Kevin Falcone wrote: I cleared the cache and restarted apache but only the When to e-mail label appeared but not the multiple checkboxes. What else should I do to make it happen? I filled in the multiple possible options for the custom field. I suggest adding some error checking around your Load and checking the apache error logs. Also, ensure that the CF is applied globally and that rights have been granted to allow editing. You are right, the rights were missing. - Gergely
Re: [rt-users] Relay Access Denied on incoming email postfix. (RT 4.0.6)
On Mon, Aug 13, 2012 at 03:51:39PM +0100, Hesan D Yousif wrote: BTW, the hostname its currently configured to should actually be: rtsu.ussu.susx.ac.uk and not mail.ussusupport.co.uk, (that was for a test). Unfortunately, you still haven't produced a full error message, which means even with a full config we're guessing. Also, check your aliases file. On 13/08/2012 15:44, Kevin Falcone wrote: On Mon, Aug 13, 2012 at 03:35:27PM +0100, Hesan D Yousif wrote: Getting annoyingly frustrated with relay access denied errors on my rt 4.0.6 instllation. Specifically: NOQUEUE: reject: RCPT It seems to occur only on incoming emails, not outgoing. I am relaying email on all outbound emails, but not when they come into the rt server. This usually points to misconfigured aliases or not listing the hostname that mail is being delivered to in the list of hostnames postfix knows about. However, you've cut all the useful pieces out of your error message so we're just guessing. pgpSbkuonBqUJ.pgp Description: PGP signature
Re: [rt-users] Correction: Re: Incoming mail subject with first word starting with re gets chopped in 3.8.8
You can always just download the tarball, we host all the historical releases. The data is stored in the etc/initialdata file. The version in 4.0 on github will also work just fine, that template hasn't changed materially for 4.0. -kevin Thanks! Got it now. -- Andy D'Arcy Jewell SysMicro Limited Linux Support E: andy.jew...@sysmicro.co.uk W: www.sysmicro.co.uk
Re: [rt-users] Relay Access Denied on incoming email postfix. (RT 4.0.6)
/var/log/maillog gives the following response: Aug 13 15:36:00 rtsu postfix/smtpd[2985]: NOQUEUE: reject: RCPT from sivits.uscs.susx.ac.uk[139.184.14.88]: 554 5.7.1 rt-su-activit...@ussusupport.co.uk: Relay access denied; from=h.d.you...@sussex.ac.uk to=rt-su-activit...@ussusupport.co.uk proto=ESMTP helo=sivits.uscs.susx.ac.uk Aug 13 15:36:00 rtsu postfix/smtpd[2985]: disconnect from sivits.uscs.susx.ac.uk[139.184.14.88] Aug 13 15:39:20 rtsu postfix/anvil[2987]: statistics: max connection rate 1/60s for (smtp:139.184.14.85) at Aug 13 15:34:36 Aug 13 15:39:20 rtsu postfix/anvil[2987]: statistics: max connection count 1 for (smtp:139.184.14.85) at Aug 13 15:34:36 Aug 13 15:39:20 rtsu postfix/anvil[2987]: statistics: max cache size 1 at Aug 13 15:34:36 output of aliases file is: # # Aliases in this file will NOT be expanded in the header from # Mail, but WILL be visible over networks or from /bin/mail. # # The program newaliases must be run after #NOTE this file is updated for any changes to # show through to sendmail. # # Basic system aliases -- these MUST be present. mailer-daemon: postmaster postmaster: root rt-su-activities: |/usr/local/rt/bin/rt-mailgate -- queue rt-su-activities --action correspond --url https://rtsu.ussu.susx.ac.uk/rt; rt-su-activities-comment: |/usr/local/rt/bin/rt-mailgate --queue rt-su-activities --action comment --url https://rtsu.ussu.susx.ac.uk/rt; # General redirections for pseudo accounts. bin:root daemon: root adm:root lp: root sync: root shutdown: root halt: root mail: root news: root uucp: root operator: root games: root gopher: root ftp:root nobody: root radiusd:root nut:root dbus: root vcsa: root canna: root wnn:root rpm:root nscd: root pcap: root apache: root webalizer: root dovecot:root fax:root quagga: root radvd: root pvm:root amanda: root privoxy:root ident: root named: root xfs:root gdm:root mailnull: root postgres: root sshd: root smmsp: root postfix:root netdump:root ldap: root squid: root ntp:root mysql: root desktop:root rpcuser:root rpc:root nfsnobody: root ingres: root system: root toor: root manager:root dumper: root abuse: root newsadm:news newsadmin: news usenet: news ftpadm: ftp ftpadmin: ftp ftp-adm:ftp ftp-admin: ftp www:webmaster webmaster: root noc:root security: root hostmaster: root info: postmaster marketing: postmaster sales: postmaster support:postmaster # trap decode to catch security attacks decode: root # Person who should get root's mail root: myem...@email.com Hesan On 13/08/2012 16:04, Kevin Falcone wrote: On Mon, Aug 13, 2012 at 03:51:39PM +0100, Hesan D Yousif wrote: BTW, the hostname its currently configured to should actually be: rtsu.ussu.susx.ac.uk and not mail.ussusupport.co.uk, (that was for a test). Unfortunately, you still haven't produced a full error message, which means even with a full config we're guessing. Also, check your aliases file. On 13/08/2012 15:44, Kevin Falcone wrote: On Mon, Aug 13, 2012 at 03:35:27PM +0100, Hesan D Yousif wrote: Getting annoyingly frustrated with relay access denied errors on my rt 4.0.6 instllation. Specifically: NOQUEUE: reject: RCPT It seems to occur only on incoming emails, not outgoing. I am relaying email on all outbound emails, but not when they come into the rt server. This usually points to misconfigured aliases or not listing the hostname that mail is being delivered to in the list of hostnames postfix knows about. However, you've cut all the useful pieces out of your error message so we're just guessing.
[rt-users] scrip not logging
Hi there,
my scrip is logged, but my logging commands do not result in a log
line. Here is the log the system prints upon its start:
Aug 13 17:23:04 dox RT:
rt-4.0.3-25618-1344871384-617.2211-2...@dox.analogydialogue.com
#2211/33968 - Scrip 23 Email dummy
(/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:301)
But the following condition does not write the any log:
$RT::Logger-info(Hello RT World!);
my $cf=$self-TransactionObj-CreatorObj-LoadCustomFieldByIdentifier('107');
my $cf2 = $session-{'CurrentUser'}-UserObj-FirstCustomFieldValue('107');
$RT::Logger-info(cf=$cf);
$RT::Logger-info(cf2=$cf2);
return 1;
What is the problem with the above code?
- Gergely
Re: [rt-users] scrip not logging
On Mon, Aug 13, 2012 at 7:28 PM, Gergely Buday gbu...@gmail.com wrote:
Hi there,
my scrip is logged, but my logging commands do not result in a log
line. Here is the log the system prints upon its start:
Aug 13 17:23:04 dox RT:
rt-4.0.3-25618-1344871384-617.2211-2...@dox.analogydialogue.com
#2211/33968 - Scrip 23 Email dummy
(/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:301)
But the following condition does not write the any log:
$RT::Logger-info(Hello RT World!);
my $cf=$self-TransactionObj-CreatorObj-LoadCustomFieldByIdentifier('107');
my $cf2 = $session-{'CurrentUser'}-UserObj-FirstCustomFieldValue('107');
$RT::Logger-info(cf=$cf);
$RT::Logger-info(cf2=$cf2);
return 1;
What is the problem with the above code?
Have you picked user defined condition for the scrip? Custom condition
code you write in the UI only works with User Defined.
- Gergely
--
Best regards, Ruslan.
Re: [rt-users] Relay Access Denied on incoming email postfix. (RT 4.0.6)
On Mon, Aug 13, 2012 at 04:08:46PM +0100, Hesan D Yousif wrote: /var/log/maillog gives the following response: Aug 13 15:36:00 rtsu postfix/smtpd[2985]: NOQUEUE: reject: RCPT from sivits.uscs.susx.ac.uk[139.184.14.88]: 554 5.7.1 rt-su-activit...@ussusupport.co.uk: Relay access denied; from=h.d.you...@sussex.ac.uk to=rt-su-activit...@ussusupport.co.uk proto=ESMTP helo=sivits.uscs.susx.ac.uk You don't appear to have told postfix that it accepts mail for ussupport.co.uk. This makes postfix think that you're asking it to relay, and it's set up to deny relaying, hence the bounce. There are a half dozen ways to configure postfix to accept mail for ussupport.co.uk depending on what you're doing. The simplest may be setting mydestination, but review the postfix docs so you know if you want that vs a virtual host. -kevin pgpkMsyeBj47N.pgp Description: PGP signature
