Re: [rt-users] Allow requestor close ticket
Le 28/03/2013 ? 12:02:19-0400, Kevin Falcone a écrit On Thu, Mar 28, 2013 at 02:38:53PM +0100, Albert Shih wrote: I would like to let requestor to close their owns tickets. So I grant to requestor : Modifiyticket DeletedTicket but on the web SelfService interface I don't see how the requestor can close their ticket. So I grant all rights to requestor (excludes administrator right) event so I can find how the requestor can close their own tickets. Where are you looking? The Basics link and Reply link in Self Service should contain status change dropdowns if the users have enough rights. Ah thanks you very much. I'm looking in the wrong place. Regards. JAS -- Albert SHIH DIO bâtiment 15 Observatoire de Paris 5 Place Jules Janssen 92195 Meudon Cedex France Téléphone : +33 1 45 07 76 26/+33 6 86 69 95 71 xmpp: j...@obspm.fr Heure local/Local time: ven 29 mar 2013 09:37:22 CET
Re: [rt-users] Start page is displaied when DB is unavalable
:) thanks Reslan, Regards Asanka From: Ruslan Zakirov r...@bestpractical.com To: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk Cc: RT User List rt-users@lists.bestpractical.com Sent: Friday, 29 March 2013, 1:33 Subject: Re: [rt-users] Start page is displaied when DB is unavalable On Thu, Mar 28, 2013 at 10:23 PM, Asanka Gunasekera asanka_gunasek...@yahoo.co.uk wrote: Thank you Ruslan, hope I will not break what is working :) and is this fixed on later releases since I am planning on doing an upgrade to the latust It's not at the moment and I don't know if it's on anybody's radar. Best Regards From: Ruslan Zakirov r...@bestpractical.com To: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk Cc: RT User List rt-users@lists.bestpractical.com Sent: Thursday, 28 March 2013, 20:26 Subject: Re: [rt-users] Start page is displaied when DB is unavalable On Thu, Mar 28, 2013 at 2:59 PM, Asanka Gunasekera asanka_gunasek...@yahoo.co.uk wrote: Hi I am running RT 4.00 and when trying to connect to RT it gives starter page when the database is not available. How can I stop this behaviour or start a page saying that the RT is down when the DB is not available Thanks and Regards Filed as a bug/feature request [1]. It's not hard to implement. If you want to then you should start around line 274 in lib/RT/Interface/Web/Handler.pm. Grep for ConnectToDatabase. [1] http://issues.bestpractical.com/Ticket/Display.html?id=23332 -- Best regards, Ruslan. -- Best regards, Ruslan.
[rt-users] CanonicalizeEmailAddressMatch
Alle, Is it possible to use multiple entries for CanonicalizeEmailAddressMatch? For example: Set( $CanonicalizeEmailAddressMatch, '@example\.ac\.jp$|@example\.org$|@example\.com$'); Best Regards, Camron -- Camron W. Fox Hilo Office High Performance Computing Group Fujitsu Management Services of America, Inc. E-mail: cw...@us.fujitsu.com
Re: [rt-users] CanonicalizeEmailAddressMatch
On Fri, Mar 29, 2013 at 07:10:53AM -1000, Camron W. Fox wrote:
Alle,
Is it possible to use multiple entries for
CanonicalizeEmailAddressMatch? For example:
Set( $CanonicalizeEmailAddressMatch,
'@example\.ac\.jp$|@example\.org$|@example\.com$');
Best Regards,
Camron
Hi Camron,
Yes, here is the usage in the RT code:
if ( my $match = RT-Config-Get('CanonicalizeEmailAddressMatch') and
my $replace = RT-Config-Get('CanonicalizeEmailAddressReplace') )
{
$email =~ s/$match/$replace/gi;
}
return ($email);
Regards,
Ken
[rt-users] Sendmail Issues
Obviously this is an RT list not a sendmail list, but could someone point me to some good resources? I am having trouble getting sendmail to well, send mail. somewhere along the way it stopped logging to /var/log/mail (out of no where! There's no way it could have been something I did!!! :) ). I have configured my relays ensured I have access, but no mail sends. Thanks for any help. Kevin
[rt-users] Cannot sent files of 1MB or larger via REST reqs
Hi, I've been using the REST api for some time to communicate RT with a custom made web app. I'm having problems sending files when their size approach 1MB. The following lines show up in apache's error logs when i attempt to upload big files: [Fri Mar 29 16:07:08 2013] [warn] [client 192.168.1.106] mod_fcgid: error reading data, FastCGI server closed connection [Fri Mar 29 16:07:08 2013] [error] [client 192.168.1.106] Premature end of script headers: rt-server.fcgi For smaller sizes it works perfectly, even with multiple files. I understand this issue might have been caused in the web app (not RT) but i just wanted to know if someone could shed some light here. Are there any size (or otherwise) limits that i could change in RT's (or apache) side? Any help will be highly appreciated -- Hugo Escobar [image: AFS_logo.png] Follow us on Facebook and Linked-In [image: facebook-24x24.png]http://www.facebook.com/pages/Miami-FL/ASSOCIATION-FINANCIAL/64952991864 [image: linkedin-24x24.png] http://www.linkedin.com/companies/1006276 linkedin-24x24.pngAFS_logo.pngfacebook-24x24.png
Re: [rt-users] Cannot sent files of 1MB or larger via REST reqs
On 03/29/2013 01:18 PM, Hugo Escobar wrote: Hi, I've been using the REST api for some time to communicate RT with a custom made web app. I'm having problems sending files when their size approach 1MB. The following lines show up in apache's error logs when i attempt to upload big files: [Fri Mar 29 16:07:08 2013] [warn] [client 192.168.1.106] mod_fcgid: error reading data, FastCGI server closed connection [Fri Mar 29 16:07:08 2013] [error] [client 192.168.1.106] Premature end of script headers: rt-server.fcgi For smaller sizes it works perfectly, even with multiple files. Read the warning about mod_fcgid here: http://bestpractical.com/rt/docs/latest/web_deployment.html#mod_fcgid 1MB isn't the large or small default, but perhaps something else set FcgidMaxRequestLen recently and you need to increase it.
Re: [rt-users] Cannot sent files of 1MB or larger via REST reqs
Thank you Thomas. It seems to be going in the right direction. Just to let
you know, the message disappeared
since I Added FcgidMaxRequestLen to apache conf. The problem seems to be in
the db side,
[Fri Mar 29 20:30:23 2013] [warning]: DBD::mysql::rtuser execute failed:
MySQL server has gone away at
/usr/local/share/perl5/DBIx/SearchBuilder/Handle.pm line 587.
(/usr/local/share/perl5/DBIx/SearchBuilder/Handle.pm:587)
[Fri Mar 29 20:30:23 2013] [warning]: RT::Handle=HASH(0x6e23eb8) couldn't
execute the query 'INSERT INTO Attachments (Subject, ContentType, Filename,
Headers, MessageId, Creator, Parent, Created, ContentEncoding, Content,
TransactionId) VALUES (?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?)' at
/usr/local/share/perl5/DBIx/SearchBuilder/Handle.pm line 600.
DBIx::SearchBuilder::Handle::SimpleQuery('RT::Handle=HASH(0x6e23eb8)',
'INSERT INTO Attachments (Subject, ContentType, Filename, Head...', '',
'application/octet-stream', 'some-1mb-file.pdf', 'Content-Type:
application/octet-stream; name=some-...', '', 127, 1645, ...) called at
/usr/local/share/perl5/DBIx/SearchBuilder/Handle.pm line 350
On Fri, Mar 29, 2013 at 4:24 PM, Thomas Sibley t...@bestpractical.comwrote:
On 03/29/2013 01:18 PM, Hugo Escobar wrote:
Hi,
I've been using the REST api for some time to communicate RT with a
custom
made web app.
I'm having problems sending files when their size approach 1MB.
The following lines show up in apache's error logs when i attempt to
upload big files:
[Fri Mar 29 16:07:08 2013] [warn] [client 192.168.1.106] mod_fcgid:
error reading data, FastCGI server closed connection
[Fri Mar 29 16:07:08 2013] [error] [client 192.168.1.106] Premature end
of script headers: rt-server.fcgi
For smaller sizes it works perfectly, even with multiple files.
Read the warning about mod_fcgid here:
http://bestpractical.com/rt/docs/latest/web_deployment.html#mod_fcgid
1MB isn't the large or small default, but perhaps something else set
FcgidMaxRequestLen recently and you need to increase it.
--
Hugo Escobar
[image: AFS_logo.png]
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facebook-24x24.png]http://www.facebook.com/pages/Miami-FL/ASSOCIATION-FINANCIAL/64952991864
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Re: [rt-users] Cannot sent files of 1MB or larger via REST reqs
On 03/29/2013 01:36 PM, Hugo Escobar wrote: Thank you Thomas. It seems to be going in the right direction. Just to let you know, the message disappeared since I Added FcgidMaxRequestLen to apache conf. The problem seems to be in the db side, Check your MySQL max_allowed_packet value.
