[rt-users] RT 3.8.1 extremely slow on many recipient
Hi there, My RT installation is generally running fast and responsive, but tickets that have three or more recipients (CC'd by requestor) are extremely slow. I've been running vmstat while opening the ticket, and the system is not more busy when displaying such a ticket. I see a slight CPU increase for apache, but nothing worth mentioning. My only thought is that this must be a bug... Any thoughts or comments from you guys? -- Best regards Allan Eising ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Blank page annoyance
Hi, I just wanted to follow up and tell you that running the upgrade script solved the problem. Thank you very much for your help! Allan On Tue, Nov 11, 2008 at 6:48 PM, John [EMAIL PROTECTED] wrote: the first script you run will create (or should be redirected to) a file. importing that file into mysql is the next step as you need to run those commands against the database now On Tue, 11 Nov 2008, Allan Eising wrote: Date: Tue, 11 Nov 2008 17:35:10 +0100 From: Allan Eising [EMAIL PROTECTED] To: John [EMAIL PROTECTED] Cc: Jon Tollerton [EMAIL PROTECTED], rt-users@lists.bestpractical.com Subject: Re: [rt-users] Blank page annoyance I just ran the schema upgrade file (schema.mysql-4.0-4.1.pl), and it gave me a lot of sql commands. As it required me to type the username and password to mysql, I assume it executed those commands, or am I wrong here? Allan On Tue, Nov 11, 2008 at 4:02 PM, Allan Eising [EMAIL PROTECTED] wrote: I see... I had hoped the upgrade scripts took care of those schema changes, but I'll try to run the schema script later tonight, when rt traffic is low. Thanks for the help so far. Allan On Tue, Nov 11, 2008 at 3:58 PM, John [EMAIL PROTECTED] wrote: yes. you have to run that regardless, just because youre upgrading from a verison of RT older than 3.8.1...like i said, rather poorly worded in the docs. sorry. On Tue, 11 Nov 2008, Allan Eising wrote: Date: Tue, 11 Nov 2008 15:56:36 +0100 From: Allan Eising [EMAIL PROTECTED] To: John [EMAIL PROTECTED] Cc: Jon Tollerton [EMAIL PROTECTED], rt-users@lists.bestpractical.com Subject: Re: [rt-users] Blank page annoyance So, what you are saying is that if I did not upgrade mysql but only RT, I still have to run the mysql schema upgrades? Allan On Tue, Nov 11, 2008 at 3:52 PM, John [EMAIL PROTECTED] wrote: ok, so this is deceptive..read once more... If you're upgrading RT from versions prior to 3.8.0 then you MUST follow instructions below. yeah, it still means you have to run it. On Tue, 11 Nov 2008, Allan Eising wrote: Date: Tue, 11 Nov 2008 15:47:57 +0100 From: Allan Eising [EMAIL PROTECTED] To: Jon Tollerton [EMAIL PROTECTED] Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Blank page annoyance I have 4.005 installed, so this is not the issue. However, I pulled the package off fedora's rawhide repository, so I suspect some incompatibilities there. It's the version that will be released with the upcoming fedora core 10, so I hope when I do the full upgrade upon release, it will be fixed. On Tue, Nov 11, 2008 at 3:44 PM, Jon Tollerton [EMAIL PROTECTED] wrote: If this is mysql, don't take DBD::mysql past 4.006 http://rt.cpan.org/Public/Bug/Display.html?id=37027 John wrote: did you complete the schema upgrade as noted in UPGRADE.mysql? On Tue, 11 Nov 2008, Allan Eising wrote: Date: Tue, 11 Nov 2008 15:29:12 +0100 From: Allan Eising [EMAIL PROTECTED] To: John [EMAIL PROTECTED] Subject: Re: [rt-users] Blank page annoyance It's an upgrade. The most consistent error I get from my httpd log is: [Tue Nov 11 15:27:02 2008] [notice] child pid 10058 exit signal Segmentation fault (11) I'll try and see if I can update mod_perl and DBI/DBD... Allan On Tue, Nov 11, 2008 at 3:08 PM, John [EMAIL PROTECTED] wrote: Allan, is this an upgrade or a new install? do you see any errors in your webserver logs? have you tried turning on RT logging and tracing? (settings can be found in RT_Config.pm) it sounds like something is failing in mason. On Tue, 11 Nov 2008, Allan Eising wrote: Date: Tue, 11 Nov 2008 14:33:15 +0100 From: Allan Eising [EMAIL PROTECTED] To: rt-users@lists.bestpractical.com Subject: [rt-users] Blank page annoyance Hi there, I have a problem on my rt 3.8.1 installation. After using the web interface for a few minutes, pages stop being generated, and when I click a link, I receive a blank page. I can then log in again by typing the url, and observe the same issue reappear after a short while. I've checked my syslog, and it doesn't cointain any information other than the fact that the user logged in. Can anyone help me debug this problem? -- Best regards Allan Eising ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com [EMAIL PROTECTED] SDF Public Access UNIX System - http://sdf.lonestar.org [EMAIL PROTECTED] SDF Public Access UNIX System - http://sdf.lonestar.org ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT
Re: [rt-users] Blank page annoyance
I see... I had hoped the upgrade scripts took care of those schema changes, but I'll try to run the schema script later tonight, when rt traffic is low. Thanks for the help so far. Allan On Tue, Nov 11, 2008 at 3:58 PM, John [EMAIL PROTECTED] wrote: yes. you have to run that regardless, just because youre upgrading from a verison of RT older than 3.8.1...like i said, rather poorly worded in the docs. sorry. On Tue, 11 Nov 2008, Allan Eising wrote: Date: Tue, 11 Nov 2008 15:56:36 +0100 From: Allan Eising [EMAIL PROTECTED] To: John [EMAIL PROTECTED] Cc: Jon Tollerton [EMAIL PROTECTED], rt-users@lists.bestpractical.com Subject: Re: [rt-users] Blank page annoyance So, what you are saying is that if I did not upgrade mysql but only RT, I still have to run the mysql schema upgrades? Allan On Tue, Nov 11, 2008 at 3:52 PM, John [EMAIL PROTECTED] wrote: ok, so this is deceptive..read once more... If you're upgrading RT from versions prior to 3.8.0 then you MUST follow instructions below. yeah, it still means you have to run it. On Tue, 11 Nov 2008, Allan Eising wrote: Date: Tue, 11 Nov 2008 15:47:57 +0100 From: Allan Eising [EMAIL PROTECTED] To: Jon Tollerton [EMAIL PROTECTED] Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Blank page annoyance I have 4.005 installed, so this is not the issue. However, I pulled the package off fedora's rawhide repository, so I suspect some incompatibilities there. It's the version that will be released with the upcoming fedora core 10, so I hope when I do the full upgrade upon release, it will be fixed. On Tue, Nov 11, 2008 at 3:44 PM, Jon Tollerton [EMAIL PROTECTED] wrote: If this is mysql, don't take DBD::mysql past 4.006 http://rt.cpan.org/Public/Bug/Display.html?id=37027 John wrote: did you complete the schema upgrade as noted in UPGRADE.mysql? On Tue, 11 Nov 2008, Allan Eising wrote: Date: Tue, 11 Nov 2008 15:29:12 +0100 From: Allan Eising [EMAIL PROTECTED] To: John [EMAIL PROTECTED] Subject: Re: [rt-users] Blank page annoyance It's an upgrade. The most consistent error I get from my httpd log is: [Tue Nov 11 15:27:02 2008] [notice] child pid 10058 exit signal Segmentation fault (11) I'll try and see if I can update mod_perl and DBI/DBD... Allan On Tue, Nov 11, 2008 at 3:08 PM, John [EMAIL PROTECTED] wrote: Allan, is this an upgrade or a new install? do you see any errors in your webserver logs? have you tried turning on RT logging and tracing? (settings can be found in RT_Config.pm) it sounds like something is failing in mason. On Tue, 11 Nov 2008, Allan Eising wrote: Date: Tue, 11 Nov 2008 14:33:15 +0100 From: Allan Eising [EMAIL PROTECTED] To: rt-users@lists.bestpractical.com Subject: [rt-users] Blank page annoyance Hi there, I have a problem on my rt 3.8.1 installation. After using the web interface for a few minutes, pages stop being generated, and when I click a link, I receive a blank page. I can then log in again by typing the url, and observe the same issue reappear after a short while. I've checked my syslog, and it doesn't cointain any information other than the fact that the user logged in. Can anyone help me debug this problem? -- Best regards Allan Eising ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com [EMAIL PROTECTED] SDF Public Access UNIX System - http://sdf.lonestar.org [EMAIL PROTECTED] SDF Public Access UNIX System - http://sdf.lonestar.org ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com [EMAIL PROTECTED] SDF Public Access UNIX System - http://sdf.lonestar.org [EMAIL PROTECTED] SDF Public Access UNIX System - http://sdf.lonestar.org ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Blank page annoyance
I just ran the schema upgrade file (schema.mysql-4.0-4.1.pl), and it gave me a lot of sql commands. As it required me to type the username and password to mysql, I assume it executed those commands, or am I wrong here? Allan On Tue, Nov 11, 2008 at 4:02 PM, Allan Eising [EMAIL PROTECTED] wrote: I see... I had hoped the upgrade scripts took care of those schema changes, but I'll try to run the schema script later tonight, when rt traffic is low. Thanks for the help so far. Allan On Tue, Nov 11, 2008 at 3:58 PM, John [EMAIL PROTECTED] wrote: yes. you have to run that regardless, just because youre upgrading from a verison of RT older than 3.8.1...like i said, rather poorly worded in the docs. sorry. On Tue, 11 Nov 2008, Allan Eising wrote: Date: Tue, 11 Nov 2008 15:56:36 +0100 From: Allan Eising [EMAIL PROTECTED] To: John [EMAIL PROTECTED] Cc: Jon Tollerton [EMAIL PROTECTED], rt-users@lists.bestpractical.com Subject: Re: [rt-users] Blank page annoyance So, what you are saying is that if I did not upgrade mysql but only RT, I still have to run the mysql schema upgrades? Allan On Tue, Nov 11, 2008 at 3:52 PM, John [EMAIL PROTECTED] wrote: ok, so this is deceptive..read once more... If you're upgrading RT from versions prior to 3.8.0 then you MUST follow instructions below. yeah, it still means you have to run it. On Tue, 11 Nov 2008, Allan Eising wrote: Date: Tue, 11 Nov 2008 15:47:57 +0100 From: Allan Eising [EMAIL PROTECTED] To: Jon Tollerton [EMAIL PROTECTED] Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Blank page annoyance I have 4.005 installed, so this is not the issue. However, I pulled the package off fedora's rawhide repository, so I suspect some incompatibilities there. It's the version that will be released with the upcoming fedora core 10, so I hope when I do the full upgrade upon release, it will be fixed. On Tue, Nov 11, 2008 at 3:44 PM, Jon Tollerton [EMAIL PROTECTED] wrote: If this is mysql, don't take DBD::mysql past 4.006 http://rt.cpan.org/Public/Bug/Display.html?id=37027 John wrote: did you complete the schema upgrade as noted in UPGRADE.mysql? On Tue, 11 Nov 2008, Allan Eising wrote: Date: Tue, 11 Nov 2008 15:29:12 +0100 From: Allan Eising [EMAIL PROTECTED] To: John [EMAIL PROTECTED] Subject: Re: [rt-users] Blank page annoyance It's an upgrade. The most consistent error I get from my httpd log is: [Tue Nov 11 15:27:02 2008] [notice] child pid 10058 exit signal Segmentation fault (11) I'll try and see if I can update mod_perl and DBI/DBD... Allan On Tue, Nov 11, 2008 at 3:08 PM, John [EMAIL PROTECTED] wrote: Allan, is this an upgrade or a new install? do you see any errors in your webserver logs? have you tried turning on RT logging and tracing? (settings can be found in RT_Config.pm) it sounds like something is failing in mason. On Tue, 11 Nov 2008, Allan Eising wrote: Date: Tue, 11 Nov 2008 14:33:15 +0100 From: Allan Eising [EMAIL PROTECTED] To: rt-users@lists.bestpractical.com Subject: [rt-users] Blank page annoyance Hi there, I have a problem on my rt 3.8.1 installation. After using the web interface for a few minutes, pages stop being generated, and when I click a link, I receive a blank page. I can then log in again by typing the url, and observe the same issue reappear after a short while. I've checked my syslog, and it doesn't cointain any information other than the fact that the user logged in. Can anyone help me debug this problem? -- Best regards Allan Eising ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com [EMAIL PROTECTED] SDF Public Access UNIX System - http://sdf.lonestar.org [EMAIL PROTECTED] SDF Public Access UNIX System - http://sdf.lonestar.org ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com [EMAIL PROTECTED] SDF Public Access UNIX System - http://sdf.lonestar.org [EMAIL PROTECTED] SDF Public Access UNIX System - http://sdf.lonestar.org ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Re: [rt-users] Blank page annoyance
So, what you are saying is that if I did not upgrade mysql but only RT, I still have to run the mysql schema upgrades? Allan On Tue, Nov 11, 2008 at 3:52 PM, John [EMAIL PROTECTED] wrote: ok, so this is deceptive..read once more... If you're upgrading RT from versions prior to 3.8.0 then you MUST follow instructions below. yeah, it still means you have to run it. On Tue, 11 Nov 2008, Allan Eising wrote: Date: Tue, 11 Nov 2008 15:47:57 +0100 From: Allan Eising [EMAIL PROTECTED] To: Jon Tollerton [EMAIL PROTECTED] Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Blank page annoyance I have 4.005 installed, so this is not the issue. However, I pulled the package off fedora's rawhide repository, so I suspect some incompatibilities there. It's the version that will be released with the upcoming fedora core 10, so I hope when I do the full upgrade upon release, it will be fixed. On Tue, Nov 11, 2008 at 3:44 PM, Jon Tollerton [EMAIL PROTECTED] wrote: If this is mysql, don't take DBD::mysql past 4.006 http://rt.cpan.org/Public/Bug/Display.html?id=37027 John wrote: did you complete the schema upgrade as noted in UPGRADE.mysql? On Tue, 11 Nov 2008, Allan Eising wrote: Date: Tue, 11 Nov 2008 15:29:12 +0100 From: Allan Eising [EMAIL PROTECTED] To: John [EMAIL PROTECTED] Subject: Re: [rt-users] Blank page annoyance It's an upgrade. The most consistent error I get from my httpd log is: [Tue Nov 11 15:27:02 2008] [notice] child pid 10058 exit signal Segmentation fault (11) I'll try and see if I can update mod_perl and DBI/DBD... Allan On Tue, Nov 11, 2008 at 3:08 PM, John [EMAIL PROTECTED] wrote: Allan, is this an upgrade or a new install? do you see any errors in your webserver logs? have you tried turning on RT logging and tracing? (settings can be found in RT_Config.pm) it sounds like something is failing in mason. On Tue, 11 Nov 2008, Allan Eising wrote: Date: Tue, 11 Nov 2008 14:33:15 +0100 From: Allan Eising [EMAIL PROTECTED] To: rt-users@lists.bestpractical.com Subject: [rt-users] Blank page annoyance Hi there, I have a problem on my rt 3.8.1 installation. After using the web interface for a few minutes, pages stop being generated, and when I click a link, I receive a blank page. I can then log in again by typing the url, and observe the same issue reappear after a short while. I've checked my syslog, and it doesn't cointain any information other than the fact that the user logged in. Can anyone help me debug this problem? -- Best regards Allan Eising ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com [EMAIL PROTECTED] SDF Public Access UNIX System - http://sdf.lonestar.org [EMAIL PROTECTED] SDF Public Access UNIX System - http://sdf.lonestar.org ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com [EMAIL PROTECTED] SDF Public Access UNIX System - http://sdf.lonestar.org ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Blank page annoyance
I have 4.005 installed, so this is not the issue. However, I pulled the package off fedora's rawhide repository, so I suspect some incompatibilities there. It's the version that will be released with the upcoming fedora core 10, so I hope when I do the full upgrade upon release, it will be fixed. On Tue, Nov 11, 2008 at 3:44 PM, Jon Tollerton [EMAIL PROTECTED] wrote: If this is mysql, don't take DBD::mysql past 4.006 http://rt.cpan.org/Public/Bug/Display.html?id=37027 John wrote: did you complete the schema upgrade as noted in UPGRADE.mysql? On Tue, 11 Nov 2008, Allan Eising wrote: Date: Tue, 11 Nov 2008 15:29:12 +0100 From: Allan Eising [EMAIL PROTECTED] To: John [EMAIL PROTECTED] Subject: Re: [rt-users] Blank page annoyance It's an upgrade. The most consistent error I get from my httpd log is: [Tue Nov 11 15:27:02 2008] [notice] child pid 10058 exit signal Segmentation fault (11) I'll try and see if I can update mod_perl and DBI/DBD... Allan On Tue, Nov 11, 2008 at 3:08 PM, John [EMAIL PROTECTED] wrote: Allan, is this an upgrade or a new install? do you see any errors in your webserver logs? have you tried turning on RT logging and tracing? (settings can be found in RT_Config.pm) it sounds like something is failing in mason. On Tue, 11 Nov 2008, Allan Eising wrote: Date: Tue, 11 Nov 2008 14:33:15 +0100 From: Allan Eising [EMAIL PROTECTED] To: rt-users@lists.bestpractical.com Subject: [rt-users] Blank page annoyance Hi there, I have a problem on my rt 3.8.1 installation. After using the web interface for a few minutes, pages stop being generated, and when I click a link, I receive a blank page. I can then log in again by typing the url, and observe the same issue reappear after a short while. I've checked my syslog, and it doesn't cointain any information other than the fact that the user logged in. Can anyone help me debug this problem? -- Best regards Allan Eising ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com [EMAIL PROTECTED] SDF Public Access UNIX System - http://sdf.lonestar.org [EMAIL PROTECTED] SDF Public Access UNIX System - http://sdf.lonestar.org ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Blank page annoyance
Hi there, I have a problem on my rt 3.8.1 installation. After using the web interface for a few minutes, pages stop being generated, and when I click a link, I receive a blank page. I can then log in again by typing the url, and observe the same issue reappear after a short while. I've checked my syslog, and it doesn't cointain any information other than the fact that the user logged in. Can anyone help me debug this problem? -- Best regards Allan Eising ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Blank page annoyance
(once again with rt-users as CC) I did an upgrade with rt-setup-database –dba root –prompt-for-dba-password –action upgrade if that's what you mean? On Tue, Nov 11, 2008 at 3:31 PM, John [EMAIL PROTECTED] wrote: did you complete the schema upgrade as noted in UPGRADE.mysql? On Tue, 11 Nov 2008, Allan Eising wrote: Date: Tue, 11 Nov 2008 15:29:12 +0100 From: Allan Eising [EMAIL PROTECTED] To: John [EMAIL PROTECTED] Subject: Re: [rt-users] Blank page annoyance It's an upgrade. The most consistent error I get from my httpd log is: [Tue Nov 11 15:27:02 2008] [notice] child pid 10058 exit signal Segmentation fault (11) I'll try and see if I can update mod_perl and DBI/DBD... Allan On Tue, Nov 11, 2008 at 3:08 PM, John [EMAIL PROTECTED] wrote: Allan, is this an upgrade or a new install? do you see any errors in your webserver logs? have you tried turning on RT logging and tracing? (settings can be found in RT_Config.pm) it sounds like something is failing in mason. On Tue, 11 Nov 2008, Allan Eising wrote: Date: Tue, 11 Nov 2008 14:33:15 +0100 From: Allan Eising [EMAIL PROTECTED] To: rt-users@lists.bestpractical.com Subject: [rt-users] Blank page annoyance Hi there, I have a problem on my rt 3.8.1 installation. After using the web interface for a few minutes, pages stop being generated, and when I click a link, I receive a blank page. I can then log in again by typing the url, and observe the same issue reappear after a short while. I've checked my syslog, and it doesn't cointain any information other than the fact that the user logged in. Can anyone help me debug this problem? -- Best regards Allan Eising ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com [EMAIL PROTECTED] SDF Public Access UNIX System - http://sdf.lonestar.org [EMAIL PROTECTED] SDF Public Access UNIX System - http://sdf.lonestar.org -- Med venlig hilsen / Best regards Allan Eising Ørestads Boulevard 37D, 3. tv 2300 København S +45 22420772 [EMAIL PROTECTED] http://www.linkedin.com/in/aeising ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] OnCreateAutoReplyException
Hi, I've fixed the problem myself. Please disregard this mail. Allan On Fri, Nov 7, 2008 at 1:40 PM, Allan Eising [EMAIL PROTECTED] wrote: Hi there, I am setting up my first RT system, and I ran into the scrip http://wiki.bestpractical.com/view/OnCreateAutoReplyException . The script looked like what I was looking for, so I've implemented it as per the instructions on the wiki. It does not work however. Emails in the @exceptionList array still receive the auto reply. I've tried to add the scrip both as a global one and to the queue, both with the same result. Can anyone provide me with assistance to debugging this? -- Best regards Allan Eising ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] OnCreateAutoReplyException
Sure. My problem was that I didn't know that another scrip is taking care of the auto replies. So I identified the script using the syslog logging - it's quite simple to see, as it it writes the name of the scrip and then informs you that it sent out an email. Next I edited the scrip, and changed the condition to User Defined. FinalIy I pasted the scrip from the wiki in the Custom Condition box. Allan On Fri, Nov 7, 2008 at 2:13 PM, Mike Peachey [EMAIL PROTECTED] wrote: Allan Eising wrote: Hi, I've fixed the problem myself. Please disregard this mail. Could you tell us what the problem/fix was for the benefit of others who may want to use this scrip? -- Kind Regards, __ Mike Peachey, IT Tel: +44 114 281 2655 Fax: +44 114 281 2951 Jennic Ltd, Furnival Street, Sheffield, S1 4QT, UK Comp Reg No: 3191371 - Registered In England http://www.jennic.com __ ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] OnCreateAutoReplyException
Hi there, I am setting up my first RT system, and I ran into the scrip http://wiki.bestpractical.com/view/OnCreateAutoReplyException . The script looked like what I was looking for, so I've implemented it as per the instructions on the wiki. It does not work however. Emails in the @exceptionList array still receive the auto reply. I've tried to add the scrip both as a global one and to the queue, both with the same result. Can anyone provide me with assistance to debugging this? -- Best regards Allan Eising ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
