[rt-users] RE RT 4.0.4 - Running Extract Custom Fields script on existing tickets in queue?
hello, you can write your own perl script and launch it in a terminal. inside your script you will search for all revelent tickets and apply your modifications. take a look at this script on how to initialize and search for tickets : http://www.cs.kent.ac.uk/people/staff/tdb/rt3/rt-remind Raphaël MOUNEYRES Chris Rios cr...@hotwirecommunication.com Envoyé par : rt-users-boun...@lists.bestpractical.com 18/01/2012 17:05 A rt-users@lists.bestpractical.com cc Objet [rt-users] RT 4.0.4 - Running Extract Custom Fields script on existing tickets in queue? All, I finally got my ExtractCF working last night on incoming tickets to a queue, what I would like to do is find a way to manually run that script against the existing tickets in the queue (There’s about 2500). Is this possible at all? Please advise. Thank you! Chris RT Training Sessions (http://bestpractical.com/services/training.html) * Boston — March 5 6, 2012 # Ce courriel et les documents qui lui sont joints peuvent contenir des informations confidentielles ou ayant un caract�re priv�. S'ils ne vous sont pas destin�s, nous vous signalons qu'il est strictement interdit de les divulguer, de les reproduire ou d'en utiliser de quelque mani�re que ce soit le contenu. Si ce message vous a �t� transmis par erreur, merci d'en informer l'exp�diteur et de supprimer imm�diatement de votre syst�me informatique ce courriel ainsi que tous les documents qui y sont attach�s. ** This e-mail and any attached documents may contain confidential or proprietary information. If you are not the intended recipient, you are notified that any dissemination, copying of this e-mail and any attachments thereto or use of their contents by any means whatsoever is strictly prohibited. If you have received this e-mail in error, please advise the sender immediately and delete this e-mail and all attached documents from your computer system. # RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012
Re: [rt-users] No Delete option on 3.8.8
you probably need to clear mason cache before restarting apache rm -rf /opt/rt3/var/mason_data/obj Raphaël MOUNEYRES martinmoore mart...@it-helps.co.uk Envoyé par : rt-users-boun...@lists.bestpractical.com 12/01/2012 12:45 A rt-users@lists.bestpractical.com cc Objet Re: [rt-users] No Delete option on 3.8.8 I've installed RT-Extension-QuickDelete, added it to RT_SiteConfig.pm and restarted Apache, but it doesn't appear. Do I need to do anything else? If not, where's it hiding :) Kevin Falcone-2 wrote: You appear to want to RT-Extension-QuickDelete extension. I assume you had it installed in 3.8.4 and lost it in the upgrade. -kevin RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012 -- View this message in context: http://old.nabble.com/No-Delete-option-on-3.8.8-tp33107653p33127240.html Sent from the Request Tracker - User mailing list archive at Nabble.com. RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012 # Ce courriel et les documents qui lui sont joints peuvent contenir des informations confidentielles ou ayant un caractère privé. S'ils ne vous sont pas destinés, nous vous signalons qu'il est strictement interdit de les divulguer, de les reproduire ou d'en utiliser de quelque manière que ce soit le contenu. Si ce message vous a été transmis par erreur, merci d'en informer l'expéditeur et de supprimer immédiatement de votre système informatique ce courriel ainsi que tous les documents qui y sont attachés. ** This e-mail and any attached documents may contain confidential or proprietary information. If you are not the intended recipient, you are notified that any dissemination, copying of this e-mail and any attachments thereto or use of their contents by any means whatsoever is strictly prohibited. If you have received this e-mail in error, please advise the sender immediately and delete this e-mail and all attached documents from your computer system. # RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012
[rt-users] RE notify colleagues about a ticket in RT web interface (not by mail)
Hello, here, when someone need help from someone else, he writes a comment as you do, and then gives the ticket to the person from who he wantq support. A scrip informs him by email, and the ticket is now in his list. When this second person has finished helping/commenting, he can give back the ticket to the firt person. This is a simple mechanism, but working here. Raphaël MOUNEYRES Stefan Vollmar voll...@nf.mpg.de Envoyé par : rt-users-boun...@lists.bestpractical.com 01/12/2011 15:35 A rt-users@lists.bestpractical.com cc Objet [rt-users] notify colleagues about a ticket in RT web interface (not by mail) Hi, we have just started using RT and come across this problem: a ticket has been opened (by one of our users via a simplified web interface or internally), somebody in the support group has started working on it (she/he is now the owner) but finds that other colleagues should be involved at some stage. Now using a CC or AdminCC with the comment action can be used to notify the colleague that help would be appreciated with this case. However, this notification is mail-based and (in our case) some members of the support group will look at the RT web interface more often than at their mail clients - but the ticket will not show in either of their default ticket lists (it is neither unowned, nor is it owned by them). Is there a recommended way to notify regular RT users (in the RT web interface) that they should look into a ticket - other than generating mail notifications for them or making them the owner of a case? Many thanks in advance for any help with this! Best regards, Stefan -- Dr. Stefan Vollmar, Dipl.-Phys. Head of IT group Max-Planck-Institut für neurologische Forschung Gleueler Str. 50, 50931 Köln, Germany Tel.: +49-221-4726-213 FAX +49-221-4726-298 Tel.: +49-221-478-5713 Mobile: 0160-93874279 E-Mail: voll...@nf.mpg.de http://www.nf.mpg.de RT Training Sessions (http://bestpractical.com/services/training.html) * Boston — TBA # Ce courriel et les documents qui lui sont joints peuvent contenir des informations confidentielles ou ayant un caract�re priv�. S'ils ne vous sont pas destin�s, nous vous signalons qu'il est strictement interdit de les divulguer, de les reproduire ou d'en utiliser de quelque mani�re que ce soit le contenu. Si ce message vous a �t� transmis par erreur, merci d'en informer l'exp�diteur et de supprimer imm�diatement de votre syst�me informatique ce courriel ainsi que tous les documents qui y sont attach�s. ** This e-mail and any attached documents may contain confidential or proprietary information. If you are not the intended recipient, you are notified that any dissemination, copying of this e-mail and any attachments thereto or use of their contents by any means whatsoever is strictly prohibited. If you have received this e-mail in error, please advise the sender immediately and delete this e-mail and all attached documents from your computer system. # smime.p7s Description: Binary data RT Training Sessions (http://bestpractical.com/services/training.html) * Boston TBA
[rt-users] RE auto refresh dashboard after back in history
replying to myself, but i've just noticed it is working with IE8, i mean the page is auto refreshing, but not with Mozilla Firefox 8.0 any hint is still welcome Raphaël MOUNEYRES Raphaël MOUNEYRES raphael.mouney...@sagemcom.com Envoyé par : rt-users-boun...@lists.bestpractical.com 08/11/2011 10:00 A rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com cc Objet [rt-users] auto refresh dashboard after back in history Hello list, i'd like advice on the following method i've implemented wich is working 99%, just missing the last step. I've added a new Priority ColumnMap called PriorityArrows for our manager to be able to modify priorities rapidly while looking at a Dashboard during a meeting, without need to enter into ticket details. It is looking like this (other icons are working well already) : The arrows are href link pointing to an html page doing the priority modification, and this is working. In this html page, i've added a javascript method to go back one page to the dashboardn this is working too. BUT the dashboard has not been refreshed with the new value, as the page is cached (inside the browser?masoncache?). So now i'd like to know if someone would have a hint to force refresh of dashboard page after back(), or any other idea. I'm using RT 3.8, and here are the codes i've written : # Ce courriel et les documents qui lui sont joints peuvent contenir des informations confidentielles ou ayant un caractère privé. S'ils ne vous sont pas destinés, nous vous signalons qu'il est strictement interdit de les divulguer, de les reproduire ou d'en utiliser de quelque manière que ce soit le contenu. Si ce message vous a été transmis par erreur, merci d'en informer l'expéditeur et de supprimer immédiatement de votre système informatique ce courriel ainsi que tous les documents qui y sont attachés. ** This e-mail and any attached documents may contain confidential or proprietary information. If you are not the intended recipient, you are notified that any dissemination, copying of this e-mail and any attachments thereto or use of their contents by any means whatsoever is strictly prohibited. If you have received this e-mail in error, please advise the sender immediately and delete this e-mail and all attached documents from your computer system. # RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain November 28 29, 2011
Re: [rt-users] RT4.0.1 ExternalAuth and SSO
Hello, here we'vebeen able to to SSO auth via apache using mod_ntlm (mod_ntlm-0.2-10mdv2010.1.x86_64 ) Info was from http://requesttracker.wikia.com/wiki/NtlmAuthentication http://modntlm.sourceforge.net/ here is a sample of our apache config VirtualHost xx.xx.xx.xx:80 ServerName xx.xx.xx.xx ServerAdmin x...@xxx.com AddDefaultCharset UTF-8 DocumentRoot /opt/rt3/share/html Directory /opt/rt3/share/html/ Order allow,deny Allow from all # Options d’authentifications NTLM AuthName Request Tracker AuthType NTLM NTLMAuth on NTLMAuthoritative on NTLMDomain xxx.local NTLMServer xxx.xxx.local NTLMBackup xxx.xxx.local require valid-user /Directory PerlModule Apache2::compat PerlModule Apache::DBI PerlRequire /opt/rt3/bin/webmux.pl Location / SetHandler perl-script PerlHandler RT::Mason /Location #Dossiers exclus de l’authentification Location /NoAuth Satisfy any Allow from all /Location Location /REST/1.0/NoAuth/ Satisfy any Allow from all /Location /VirtualHost Raphaël MOUNEYRES Ingénieur Moyens Tests Avenue Paul Gellos 64990 Mouguerre Phone: +33 (0)5 59 58 41 51 declaya chocoboselp...@gmx.de Envoyé par : rt-users-boun...@lists.bestpractical.com 20/09/2011 07:45 A rt-users@lists.bestpractical.com cc Objet Re: [rt-users] RT4.0.1 ExternalAuth and SSO Thank you for the quick response! Ah, this explains a lot. No wonder why SSO was not working. I'm going to use mod_auth_kerb for apache, since this does exactly what I want to achieve. Again, thank you for giving me hints and have a nice day! -- View this message in context: http://old.nabble.com/RT4.0.1-ExternalAuth-and-SSO-tp32478912p32500288.html Sent from the Request Tracker - User mailing list archive at Nabble.com. RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011 # Ce courriel et les documents qui lui sont joints peuvent contenir des informations confidentielles ou ayant un caract�re priv�. S'ils ne vous sont pas destin�s, nous vous signalons qu'il est strictement interdit de les divulguer, de les reproduire ou d'en utiliser de quelque mani�re que ce soit le contenu. Si ce message vous a �t� transmis par erreur, merci d'en informer l'exp�diteur et de supprimer imm�diatement de votre syst�me informatique ce courriel ainsi que tous les documents qui y sont attach�s. ** This e-mail and any attached documents may contain confidential or proprietary information. If you are not the intended recipient, you are notified that any dissemination, copying of this e-mail and any attachments thereto or use of their contents by any means whatsoever is strictly prohibited. If you have received this e-mail in error, please advise the sender immediately and delete this e-mail and all attached documents from your computer system. # RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011
[rt-users] RE Looking for an example of how to send a different autoreply text based on the email address receiving the ticket
Hi, can't you have two different queues, one for each language, with its own autoreply template ? Raphaël MOUNEYRES Gilbert Rebeiro gilb...@dido.ca Envoyé par : rt-users-boun...@lists.bestpractical.com 16/08/2011 19:59 A rt-users@lists.bestpractical.com cc Objet [rt-users] Looking for an example of how to send a different autoreply text based on the email address receiving the ticket Hi, We have 2 email addresses (1 for english speaking clients and 1 for french speaking clients) that receive ticket requests. I was wondering if anyone can help with an example of a scrip that would send a different autoreply (english reply if sent to supp...@domain.com) (french reply with sent to supporttechni...@domain.com) when a new ticket is created in the general queue depending on the email address that the ticket was sent to. So if I understand how it works, the template would contain some perl code that examines the email address to and auto-replies using one text else it replies with another text. Thanks in advance, Gilbert. # Ce courriel et les documents qui lui sont joints peuvent contenir des informations confidentielles ou ayant un caractère privé. S'ils ne vous sont pas destinés, nous vous signalons qu'il est strictement interdit de les divulguer, de les reproduire ou d'en utiliser de quelque manière que ce soit le contenu. Si ce message vous a été transmis par erreur, merci d'en informer l'expéditeur et de supprimer immédiatement de votre système informatique ce courriel ainsi que tous les documents qui y sont attachés. ** This e-mail and any attached documents may contain confidential or proprietary information. If you are not the intended recipient, you are notified that any dissemination, copying of this e-mail and any attachments thereto or use of their contents by any means whatsoever is strictly prohibited. If you have received this e-mail in error, please advise the sender immediately and delete this e-mail and all attached documents from your computer system. # RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011
Re: [rt-users] adding Ticket links in search result
Hello,
thank you very much for all the code hint, it makes it simpler and easy to
follow.
I'm not very aware of HTML security problems. so far, what i understand
from your explanation is to escape the html code with the \ symbol before
the quoted html text.
the new code is now here, i also added a link at the bottom to create a
new dependson ticket wit a specific queueowner.
It's one more open road to great RT customisation !
LinksList =
{
title = 'Liens', # loc
attribute = 'Status',
value = sub {
my $Ticket = shift;
my @result;
my $base_url = RT-Config-Get('WebPath') .
'/Ticket/Display.html?id=';
#tickets with DependsOn relation
my $DepOn = $Ticket-DependsOn;
while( my $copain = $DepOn-Next ) {
my $url = $base_url . $copain-TargetObj-id;
if ($copain-TargetObj-Status =~ /^(?:new|open|stalled)$/
) {
push (@result, (\FONT COLOR=\red\LIa
href=\$url\, $copain-TargetObj-Subject, \/a/LI/FONT));}
elsif ($copain-TargetObj-Status =~ /^resolved$/ ) {
push (@result, (\SPAN
CLASS=\ticket-inactive\LIa
href=\$url\, $copain-TargetObj-Subject, \/a/LI/SPAN));}
}
#tickets with Child relation
my $members = $Ticket-Members();
while( my $copain = $members-Next ) {
my $url = $base_url . $copain-BaseObj-id;
if ($copain-BaseObj-Status =~ /^(?:new|open|stalled)$/ )
{
push (@result, (\FONT COLOR=\blue\LIa
href=\$url\, $copain-BaseObj-Subject, \/a/LI/FONT));}
elsif ($copain-BaseObj-Status =~ /^resolved$/ ) {
push (@result, (\SPAN
CLASS=\ticket-inactive\LIa
href=\$url\, $copain-BaseObj-Subject, \/a/LI/SPAN));}
}
if ( @result ) { # found links
@result = (\'ul', @result, \'/ul');
}
$base_url = RT-Config-Get('WebPath') .
'/Ticket/Create.html?CloneTicket=';
push(@result, ( \a href=\, $base_url, $Ticket-id,
\DependsOn-new=, $Ticket-id,\Queue=1Owner=6\, CREER NOUVELLE
TACHE, \/a ));
return @result;
}
},
Raphaël MOUNEYRES
Ruslan Zakirov r...@bestpractical.com
Envoyé par : ruslan.zaki...@gmail.com
10/08/2011 15:13
A
Raphaël MOUNEYRES raphael.mouney...@sagemcom.com
cc
Objet
Re: [rt-users] adding Ticket links in search result
2011/8/10 Raphaël MOUNEYRES raphael.mouney...@sagemcom.com
Hi,
Ruz : I can see something related to a $LinkCallback, but the perl code is
still too tricky for me. Maybe in a few month ;)
Comments on code below.
So, I managed to have a new ColumnMap definition, working, with a great
usefull color customization (see attached image).
I had it working adding manually the '__LinksList__' in the Advanced tab
of search page, now i have to figure out how to add it to the default
choice list...
a good training !
Look at share/html/Search/Elements/BuildFormatString
Here is the revelant code added to
/opt/rt3/share/html/Elements/RT__Ticket/ColumnMap :
See comments inlined:
LinksList =
{
title = 'Liens', # loc
attribute = 'Status',
value = sub {
my $Ticket = shift;
my $result = UL;
my $SearchURL;
my $statuscolor;
#tickets avec relation DependsOn
my $DepOn = $Ticket-DependsOn;
if ($DepOn) {
$DepOn is always true, it just can be empty.
while( my $copain = $DepOn-Next ) {
$SearchURL = RT-Config-Get('WebPath') .
'/Ticket/Display.html?id=' . $copain-TargetObj-id;
put repeated part out of the loop, for example:
my $base_url = RT-Config-Get('WebPath') . '/Ticket/Display.html?id=';
inside loop:
my $url = $base_url . $copain-TargetObj-id;
$result .= UL;
above line is wrong :) It actually a valid perl code that is equivalent to
`$result .= undef` what is better in your case. You should move `$result
.= 'ul';` outside of while loop.
if($copain-TargetObj-Status =~
/^(?:new|open|stalled)$/ ) {
$result .= FONT
COLOR=\red\LIa href=\$SearchURL\ . $copain-TargetObj-Subject .
/a/LI/FONT;}
As you return result as reference to one string scalar then you have to
escape HTML your self. With this code you added a security hole into your
RT. As solution, use array @results. Push parts into this array. If part
is valid and trusted HTML then push a reference, otherwise push scalar. At
the end return whole array. For example:
push @result, \FONT COLOR=\red\LIa
href=\$SearchURL\, $copain-TargetObj-Subject, \html here, text
here;
...
return @result;
else {
$result
Re: [rt-users] adding Ticket links in search result
Hello,
thanks for the hint, but it doesn't work as expected.
In fact, in the advanced page, the fileds used are :
'__DependsOn__',
'__Children__'
each of them is, by default, creating by itself a List of clickable ticket
IDs, and i'd like to add subject and formatting.
Also, in /share/html/Elements/RT__Ticket/ColumnMap, i can see that the
'ExtendedStatus' is doing some query for dependedon tickets, so i can try
to do something similar, but i can't find the same things for 'Children'
or 'DependsOn'
If someone can point me at the sourcecode trigered by the above fields, i
could change it to suit my needs
thank you,
Raphaël MOUNEYRES
Gerard FENELON ger...@eve-team.com
Envoyé par : rt-users-boun...@lists.bestpractical.com
09/08/2011 12:17
A
RT Users Mailing List rt-users@lists.bestpractical.com
cc
Objet
Re: [rt-users] adding Ticket links in search result
Hi Raphael
keep to the list.
In particular because I don't have the answer to this further question.
I have never tried anything like what you are trying.
It is possible that for this you might have to use a ColumnMap
However concerning display the Ticket subject next to his number
I believe that '__id__ __Subject__ ' should work.
Gerard
On 2011-08-09 11:28, Raphaël MOUNEYRES wrote:
Hi Gerard,
i've tried some but i'm not sure to be able to do conditional formatting
such as :
% my $inactive = $member-QueueObj-IsInactiveStatus($member-Status);
span class=% $inactive ? 'ticket-inactive' : '' %
%$member-Id%: (%$member-OwnerObj-Name%) %$member-Subject%
[% loc($member-Status) %]
/span
for example, if i do
' ba
href=__WebPath__/Ticket/Display.html?id=__idid__/a/b/TITLE:#',
'span class=ticket-inactive__Children__/span'
for sure all children tickets are displayed as ticket-inactive, but not
depending on their actual status...
Also i'd like to display the Ticket subject next to his number
Well i'm doing more experiments now, but any other hints are welcome.
Raphaël MOUNEYRES
Gerard FENELON ger...@eve-team.com
Envoyé par : rt-users-boun...@lists.bestpractical.com
09/08/2011 11:08
A
rt-users@lists.bestpractical.com
cc
Objet
Re: [rt-users] adding Ticket links in search result
Hello
you can do a lot of things in the advanced tab of the search interface
such as
'ba href=/Ticket/Modify.html?id=__idid__/a/b/TITLE:#',
'span class=yoyodine-status-__StatusNoLocExtendedStatus__/span',
'span
class=yoyodine-severity-__CustomField.{Severity}CustomField.{Severity}__/span',
'span class=yoyodine-priority-__CustomField.{Customer
priority}CustomField.{Customer priority}__/span',
I would say, use this when you want to tweek the display.
Use ColumnMap when you have to calculate values
Gerard
On 2011-08-09 10:48, Raphaël MOUNEYRES wrote:
Hello,
i'm trying to build a search wich would have a colum displaying the
tickets links exactly the same way as is TicketDisplay page (with 3.8
install)
I found two things :
- this code related to the above page is in
/opt/rt3/share/html/Elements/ShowLinks
- in ticket search engine, i can display children/DependsOn links, but the
result will only show ticket ids without formatting.
Should i create a new ColumnMap (as recently discussed) pasting some code
from the ShowLinks File, or any simpler way to modify the existing colums
?
Could someone help me choose the best way to go ?
After a few month dealing with RT, i've been gaining some perl programming
experience, thanks guys !
Raphaël MOUNEYRES
2011 Training: http://bestpractical.com/services/training.html
#
Ce courriel et les documents qui lui sont joints peuvent contenir des
informations confidentielles ou ayant un caractère privé. S'ils ne vous sont
pas destinés, nous vous signalons qu'il est strictement interdit de les
divulguer, de les reproduire ou d'en utiliser de quelque manière que ce
soit le contenu. Si ce message vous a été transmis par erreur, merci d'en
informer l'expéditeur et de supprimer immédiatement de votre système
informatique ce courriel ainsi que tous les documents qui y sont attachés.
**
This e-mail and any attached documents may contain confidential or
proprietary information. If you are not the intended recipient, you are
notified that any dissemination, copying of this e-mail and any attachments
thereto or use of their contents by any means whatsoever is strictly
prohibited. If you have received this e-mail in error, please advise the
sender immediately and delete this e-mail and all attached documents
from your computer system.
#
RT Training Sessions (http://bestpractical.com/services/training.html)
* Chicago, IL, USA September 26 27, 2011
* San Francisco, CA, USA October 18 19, 2011
* Washington DC, USA October 31 November 1, 2011
* Melbourne VIC, Australia November 28 29, 2011
* Barcelona, Spain November 28 29, 2011
[rt-users] adding Ticket links in search result
Hello, i'm trying to build a search wich would have a colum displaying the tickets links exactly the same way as is TicketDisplay page (with 3.8 install) I found two things : - this code related to the above page is in /opt/rt3/share/html/Elements/ShowLinks - in ticket search engine, i can display children/DependsOn links, but the result will only show ticket ids without formatting. Should i create a new ColumnMap (as recently discussed) pasting some code from the ShowLinks File, or any simpler way to modify the existing colums ? Could someone help me choose the best way to go ? After a few month dealing with RT, i've been gaining some perl programming experience, thanks guys ! Raphaël MOUNEYRES # Ce courriel et les documents qui lui sont joints peuvent contenir des informations confidentielles ou ayant un caractère privé. S'ils ne vous sont pas destinés, nous vous signalons qu'il est strictement interdit de les divulguer, de les reproduire ou d'en utiliser de quelque manière que ce soit le contenu. Si ce message vous a été transmis par erreur, merci d'en informer l'expéditeur et de supprimer immédiatement de votre système informatique ce courriel ainsi que tous les documents qui y sont attachés. ** This e-mail and any attached documents may contain confidential or proprietary information. If you are not the intended recipient, you are notified that any dissemination, copying of this e-mail and any attachments thereto or use of their contents by any means whatsoever is strictly prohibited. If you have received this e-mail in error, please advise the sender immediately and delete this e-mail and all attached documents from your computer system. # 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] Problem with making a custom scrip
hi,
shouldn't you remove the trailing ; at the end of the line on the if
statement ?
if ($my_type =~ /^I/) {
$self-TicketObj-AddCustomFieldValue(Field = 'SLA', Value = 'Urgent');
};
should be
if ($my_type =~ /^I/) {
$self-TicketObj-AddCustomFieldValue(Field = 'SLA', Value = 'Urgent');
}
Raphaël MOUNEYRES
Bart b...@pleh.info
Envoyé par : rt-users-boun...@lists.bestpractical.com
26/07/2011 14:41
A
rt-users@lists.bestpractical.com
cc
Objet
Re: [rt-users] Problem with making a custom scrip
Hi Robert,
Thanks for the reply, I've changed that setting but it doesn't seem to
fully solve my problem (I do notice a difference).
I've modified the scrip a little, it now looks like this:
my $my_type = $self-TicketObj-FirstCustomFieldValue('Type');
if ($my_type =~ /^I/) { $self-TicketObj-AddCustomFieldValue(Field =
'SLA', Value = 'Urgent'); };
if ($my_type =~ /^C/) { $self-TicketObj-AddCustomFieldValue(Field =
'SLA', Value = 'Normal'); };
if ($my_type =~ /^P/) { $self-TicketObj-AddCustomFieldValue(Field =
'SLA', Value = 'Low'); };
The first problem I have is that the SLA is already set to the value
Normal, I see the scrip running but it keeps saying Set SLA Low to
Normal or similar for Urgent (normal is ignored). So I get a feeling it
does something, but it doesn't actually change the content of the SLA
field.
Maybe it's the type of CF that the SLA field is, it's a dropbox with the
three options Urgent, Normal and Low. But I thought it shouldn't matter?!
The second problem is that if the SLA field is set to (no value) then the
scrip gives the error Low is no longer a value for custom field SLA,
which could be the same issue as the first? Not able to fill the actual
field?
Any thoughts on this? (the above code is a little different but I get the
same results as the first code)
Best regards,
Bart
2011/7/26 Robert Wysocki robert.wyso...@contium.pl
Dnia 2011-07-26, wto o godzinie 10:22 +0200, Bart pisze:
(...)
my $my_type = $self-TicketObj-CustomFieldValues('Type');
Use $self-TicketObj-FirstCustomFieldValue('Type') instead.
Regards,
--
Robert Wysocki
CONTIUM S.A., http://www.contium.pl
2011 Training: http://bestpractical.com/services/training.html
2011 Training: http://bestpractical.com/services/training.html
#
Ce courriel et les documents qui lui sont joints peuvent contenir des
informations confidentielles ou ayant un caractère privé. S'ils ne vous sont
pas destinés, nous vous signalons qu'il est strictement interdit de les
divulguer, de les reproduire ou d'en utiliser de quelque manière que ce
soit le contenu. Si ce message vous a été transmis par erreur, merci d'en
informer l'expéditeur et de supprimer immédiatement de votre système
informatique ce courriel ainsi que tous les documents qui y sont attachés.
**
This e-mail and any attached documents may contain confidential or
proprietary information. If you are not the intended recipient, you are
notified that any dissemination, copying of this e-mail and any attachments
thereto or use of their contents by any means whatsoever is strictly
prohibited. If you have received this e-mail in error, please advise the
sender immediately and delete this e-mail and all attached documents
from your computer system.
#
2011 Training: http://bestpractical.com/services/training.html
[rt-users] RE Have a programatically set Custom Field trigger a Condition
hello,
not sure, this is a guess, but you may try to trigger your script at
TransactionBatch step instead of TransactionCreate
As doing it manually just works fine, it's probably something close to
that.
Raphaël MOUNEYRES
suIIy bglas...@bytecraft.com.au
Envoyé par : rt-users-boun...@lists.bestpractical.com
19/07/2011 08:56
A
rt-users@lists.bestpractical.com
cc
Objet
[rt-users] Have a programatically set Custom Field trigger a Condition
Hi All
I'm working on implementing a workflow based queue in RT3.6 based on the
instructions here;
http://requesttracker.wikia.com/wiki/WorkFlow
How it works is this.
A master ticket is created with 3 custom fields. Each custom field can
have
2 values Required and Completed
When Required is set, a scrip creates a child ticket.
When the child ticket is closed, a scrip updates the master ticket and
changes the Custom Field in that ticket from Required to Complete
Every thing works fine at this point.
I then decided that it would be a neat idea if when the child task is
completed, the next child task could automatically begin.
In theory, to do this would simply require that the On Resolve scrip
update the next Custom Field in the workflow, setting it to Required
which
should trigger the next child ticket.
After adding a few extra lines to the On Resolve scrip I am now
automatically updating the Custom Field in the next step to Required,
which should trigger a condition.
This is where I'm stalled.
It seems that the Condition is not triggered when you programmatically set
the Custom Field to Required. If you unset it and then set it back to
Required manually it works just fine.
This is the code for the Condition as per the Workflow wiki page;
8
# Local condition to check that a custom field
# has been set to Required.
# -Chuck Boeheim 3/13/06
package RT::Condition::FieldRequired;
require RT::Condition::Generic;
use strict;
use vars qw/@ISA/;
@ISA = qw(RT::Condition::Generic);
=head2 IsApplicable
If the field named as an argument becomes 'Required'.
Only triggers on transitions, not if it already had
that value.
=cut
sub IsApplicable {
my $self = shift;
my $field = $self-Argument;
my $trans = $self-TransactionObj;
if ($trans-Type eq 'Create')
{
return 1 if $trans-TicketObj-FirstCustomFieldValue($field) =~
/^Required/;
}
if ($trans-Type eq 'CustomField')
{
my $cf = RT::CustomField-new($self-CurrentUser);
$cf-Load($field);
return 1 if $trans-Field == $cf-Id $trans-NewValue =~
/^Required/;
}
return undef;
}
1;
8
I reckon the trouble is in this particular script, but I don't really know
perl at all so I could be wrong. I am assuming that I might need another
code if ($trans-Type eq '???) /code block maybe?
If anybody has any ideas on what I need to do to make a programatically
set
custom field trigger a condition I would sure appreciate it.
I don't want to load up this post with tonnes of code so if there is any
extra info you require please let me know.
Thanks in advance.
--
View this message in context:
http://old.nabble.com/Have-a-programatically-set-Custom-Field-trigger-a-Condition-tp32088731p32088731.html
Sent from the Request Tracker - User mailing list archive at Nabble.com.
2011 Training: http://bestpractical.com/services/training.html
#
Ce courriel et les documents qui lui sont joints peuvent contenir des
informations confidentielles ou ayant un caractère privé. S'ils ne vous sont
pas destinés, nous vous signalons qu'il est strictement interdit de les
divulguer, de les reproduire ou d'en utiliser de quelque manière que ce
soit le contenu. Si ce message vous a été transmis par erreur, merci d'en
informer l'expéditeur et de supprimer immédiatement de votre système
informatique ce courriel ainsi que tous les documents qui y sont attachés.
**
This e-mail and any attached documents may contain confidential or
proprietary information. If you are not the intended recipient, you are
notified that any dissemination, copying of this e-mail and any attachments
thereto or use of their contents by any means whatsoever is strictly
prohibited. If you have received this e-mail in error, please advise the
sender immediately and delete this e-mail and all attached documents
from your computer system.
#
2011 Training: http://bestpractical.com/services/training.html
[rt-users] RTx::BecomeUser feature
Hi, I installed the extension RTx::BecomUser on my 3.8.8 RT, and the option displayed as expected in the menu. I can choose someone to become, and can see the Congratulation messages, as well as the name changing on the top bar. But this is short success as i have configured RT to have Apache Authentication for pages... so as soon as i click on another page, i become myself again Is there any way to keep the selected user active with apache auth, or may i be a new feature for this plugin ? Raphaël MOUNEYRES # Ce courriel et les documents qui lui sont joints peuvent contenir des informations confidentielles ou ayant un caractère privé. S'ils ne vous sont pas destinés, nous vous signalons qu'il est strictement interdit de les divulguer, de les reproduire ou d'en utiliser de quelque manière que ce soit le contenu. Si ce message vous a été transmis par erreur, merci d'en informer l'expéditeur et de supprimer immédiatement de votre système informatique ce courriel ainsi que tous les documents qui y sont attachés. ** This e-mail and any attached documents may contain confidential or proprietary information. If you are not the intended recipient, you are notified that any dissemination, copying of this e-mail and any attachments thereto or use of their contents by any means whatsoever is strictly prohibited. If you have received this e-mail in error, please advise the sender immediately and delete this e-mail and all attached documents from your computer system. # 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] Graph and Dashboards by email
Hi, the email stay in the internal network of the company. From RT to SMTP sever then to mail clients. Both server and mail client accept html email, and looking at the email in text, i can see that everything is kept es RT sent it. Only Lotus Notes won't display PNG images, so i did the previous mentioned patch to have pie chart/Bar graphs working. thanks for your answer. Btw, i've just finished translating the UserWebuide to french, soon to publish here. Raphaël MOUNEYRES Kenneth Crocker kfcroc...@lbl.gov Envoyé par : rt-users-boun...@lists.bestpractical.com 07/07/2011 18:51 A rt-users@lists.bestpractical.com cc Objet Re: [rt-users] Graph and Dashboards by email Raphael, No it isn't. I have some graphs I send out in a dashboard and they all look fine. The only problem I've had with dashboards is the No Limit option doesn't really work and the output gets dropped after a certain number of lines. The graphs show up fine (I'm still in 3.8.7). Two considerations, your email provider (Gmail, etc.) may not like the html or whatever format you are sending and it has to be configured for that type of info. Maybe it wants text only. The other consideration is what you might have to do to RT to configure output in email to make graphs display inline. I really don't know as I haven't had to look into anything like that as yet. Hope this helped. Kenn LBNL 2011/7/7 Raphaël MOUNEYRES raphael.mouney...@sagemcom.com Hi, still using RT 3.8.8 ;) i have included multiple Queries to a dashboard, including 2 graphs : A pie chart one , and a tickets relationship one This dashboard is correctly displaying all my queries (tables graphs) inside RT webUI. But when sending this dashboard on email, the graphs aren't displayed (i've got a small red box with a cross instead , meaning image not available)... our mail client is Lotus Notes. Is it normal ? Raphaël # Ce courriel et les documents qui lui sont joints peuvent contenir des informations confidentielles ou ayant un caractère privé. S'ils ne vous sont pas destinés, nous vous signalons qu'il est strictement interdit de les divulguer, de les reproduire ou d'en utiliser de quelque manière que ce soit le contenu. Si ce message vous a été transmis par erreur, merci d'en informer l'expéditeur et de supprimer immédiatement de votre système informatique ce courriel ainsi que tous les documents qui y sont attachés. ** This e-mail and any attached documents may contain confidential or proprietary information. If you are not the intended recipient, you are notified that any dissemination, copying of this e-mail and any attachments thereto or use of their contents by any means whatsoever is strictly prohibited. If you have received this e-mail in error, please advise the sender immediately and delete this e-mail and all attached documents from your computer system. # 2011 Training: http://bestpractical.com/services/training.html 2011 Training: http://bestpractical.com/services/training.html # Ce courriel et les documents qui lui sont joints peuvent contenir des informations confidentielles ou ayant un caractère privé. S'ils ne vous sont pas destinés, nous vous signalons qu'il est strictement interdit de les divulguer, de les reproduire ou d'en utiliser de quelque manière que ce soit le contenu. Si ce message vous a été transmis par erreur, merci d'en informer l'expéditeur et de supprimer immédiatement de votre système informatique ce courriel ainsi que tous les documents qui y sont attachés. ** This e-mail and any attached documents may contain confidential or proprietary information. If you are not the intended recipient, you are notified that any dissemination, copying of this e-mail and any attachments thereto or use of their contents by any means whatsoever is strictly prohibited. If you have received this e-mail in error, please advise the sender immediately and delete this e-mail and all attached documents from your computer system. # 2011 Training: http://bestpractical.com/services/training.html
[rt-users] Graph and Dashboards by email
Hi, still using RT 3.8.8 ;) i have included multiple Queries to a dashboard, including 2 graphs : A pie chart one , and a tickets relationship one This dashboard is correctly displaying all my queries (tables graphs) inside RT webUI. But when sending this dashboard on email, the graphs aren't displayed (i've got a small red box with a cross instead , meaning image not available)... our mail client is Lotus Notes. Is it normal ? Raphaël # Ce courriel et les documents qui lui sont joints peuvent contenir des informations confidentielles ou ayant un caractère privé. S'ils ne vous sont pas destinés, nous vous signalons qu'il est strictement interdit de les divulguer, de les reproduire ou d'en utiliser de quelque manière que ce soit le contenu. Si ce message vous a été transmis par erreur, merci d'en informer l'expéditeur et de supprimer immédiatement de votre système informatique ce courriel ainsi que tous les documents qui y sont attachés. ** This e-mail and any attached documents may contain confidential or proprietary information. If you are not the intended recipient, you are notified that any dissemination, copying of this e-mail and any attachments thereto or use of their contents by any means whatsoever is strictly prohibited. If you have received this e-mail in error, please advise the sender immediately and delete this e-mail and all attached documents from your computer system. # 2011 Training: http://bestpractical.com/services/training.html
[rt-users] RE Graph and Dashboards by email
After looking more precicely into the mail headers and format, i notice that images generated for the graphs have header : Content-Transfer-Encoding: base64 Content-Type: image/png Content-Disposition: inline Content-ID: 131002560331525265433 and are reffered with : img src=3Dcid:131002560331525265433 /br / So probably Lotus Notes is either unable to display PNG images, or won't accept inline images (i can't have any answer from our IT department) Is it possible to modify the format of sent image to JPG for example so i can make a try ? where to start with in the code, RT or external source ? thank you for any information, Raphaël MOUNEYRES Raphaël MOUNEYRES raphael.mouney...@sagemcom.com Envoyé par : rt-users-boun...@lists.bestpractical.com 07/07/2011 09:45 A rt-users@lists.bestpractical.com cc Objet [rt-users] Graph and Dashboards by email Hi, still using RT 3.8.8 ;) i have included multiple Queries to a dashboard, including 2 graphs : A pie chart one , and a tickets relationship one This dashboard is correctly displaying all my queries (tables graphs) inside RT webUI. But when sending this dashboard on email, the graphs aren't displayed (i've got a small red box with a cross instead , meaning image not available)... our mail client is Lotus Notes. Is it normal ? Raphaël # Ce courriel et les documents qui lui sont joints peuvent contenir des informations confidentielles ou ayant un caractère privé. S'ils ne vous sont pas destinés, nous vous signalons qu'il est strictement interdit de les divulguer, de les reproduire ou d'en utiliser de quelque manière que ce soit le contenu. Si ce message vous a été transmis par erreur, merci d'en informer l'expéditeur et de supprimer immédiatement de votre système informatique ce courriel ainsi que tous les documents qui y sont attachés. ** This e-mail and any attached documents may contain confidential or proprietary information. If you are not the intended recipient, you are notified that any dissemination, copying of this e-mail and any attachments thereto or use of their contents by any means whatsoever is strictly prohibited. If you have received this e-mail in error, please advise the sender immediately and delete this e-mail and all attached documents from your computer system. # 2011 Training: http://bestpractical.com/services/training.html
[rt-users] Tr : RE RE Graph and Dashboards by email
One step further : Lotus Notes won't accept PNG images, but will show GIF
images
So for the pie chart to be displayed correctly, the following patch did
the trick :
in /opt/rt3/share/html/Search/Chart
line 191
-my @types = ('png' , 'gif');
+my @types = ('gif' , 'png');
but for the tickets relathionship graphs things are harder.
I made some tries on /opt/rt3/share/html/Tickets/Graphs/dhandler lines 71
through 76, by changing png to gif
but the result is not so immediate. On the WebUI, refreshing my browser,
the image alterns between, having a black backgound, not displaying at
all, displaying correctly.
There must be another file to patch...
Raphaël MOUNEYRES
Raphaël MOUNEYRES raphael.mouney...@sagemcom.com
Envoyé par : rt-users-boun...@lists.bestpractical.com
07/07/2011 14:47
A
rt-users@lists.bestpractical.com
cc
Objet
[rt-users] RE Graph and Dashboards by email
After looking more precicely into the mail headers and format, i notice
that images generated for the graphs have header :
Content-Transfer-Encoding: base64
Content-Type: image/png
Content-Disposition: inline
Content-ID: 131002560331525265433
and are reffered with : img src=3Dcid:131002560331525265433 /br /
So probably Lotus Notes is either unable to display PNG images, or won't
accept inline images (i can't have any answer from our IT department)
Is it possible to modify the format of sent image to JPG for example so i
can make a try ? where to start with in the code, RT or external source ?
thank you for any information,
Raphaël MOUNEYRES
Raphaël MOUNEYRES raphael.mouney...@sagemcom.com
Envoyé par : rt-users-boun...@lists.bestpractical.com
07/07/2011 09:45
A
rt-users@lists.bestpractical.com
cc
Objet
[rt-users] Graph and Dashboards by email
Hi,
still using RT 3.8.8 ;)
i have included multiple Queries to a dashboard, including 2 graphs : A
pie chart one , and a tickets relationship one
This dashboard is correctly displaying all my queries (tables graphs)
inside RT webUI.
But when sending this dashboard on email, the graphs aren't displayed
(i've got a small red box with a cross instead , meaning image not
available)...
our mail client is Lotus Notes.
Is it normal ?
Raphaël
#
Ce courriel et les documents qui lui sont joints peuvent contenir des
informations confidentielles ou ayant un caractère privé. S'ils ne vous sont
pas destinés, nous vous signalons qu'il est strictement interdit de les
divulguer, de les reproduire ou d'en utiliser de quelque manière que ce
soit le contenu. Si ce message vous a été transmis par erreur, merci d'en
informer l'expéditeur et de supprimer immédiatement de votre système
informatique ce courriel ainsi que tous les documents qui y sont attachés.
**
This e-mail and any attached documents may contain confidential or
proprietary information. If you are not the intended recipient, you are
notified that any dissemination, copying of this e-mail and any attachments
thereto or use of their contents by any means whatsoever is strictly
prohibited. If you have received this e-mail in error, please advise the
sender immediately and delete this e-mail and all attached documents
from your computer system.
#
2011 Training: http://bestpractical.com/services/training.html
[rt-users] RE Creating a child ticket in a different queue?
Use extension RT::Extension::SpawnLinkedTicketInQueue It does exactly what you need by adding more controls to the Links Box works perfectly ! Raphaël Yan Seiner y...@seiner.com Envoyé par : rt-users-boun...@lists.bestpractical.com 06/07/2011 00:51 A rt-users@lists.bestpractical.com cc Objet [rt-users] Creating a child ticket in a different queue? The subject pretty much says it all. We are runing 3.8.10. When you create a child ticket, it is created in the same queue. The ticket creation page doesn't give you the opportunity to select a different queue. It is possible to remove that restriction and creaate a ticket in a different queue? 2011 Training: http://bestpractical.com/services/training.html # Ce courriel et les documents qui lui sont joints peuvent contenir des informations confidentielles ou ayant un caractère privé. S'ils ne vous sont pas destinés, nous vous signalons qu'il est strictement interdit de les divulguer, de les reproduire ou d'en utiliser de quelque manière que ce soit le contenu. Si ce message vous a été transmis par erreur, merci d'en informer l'expéditeur et de supprimer immédiatement de votre système informatique ce courriel ainsi que tous les documents qui y sont attachés. ** This e-mail and any attached documents may contain confidential or proprietary information. If you are not the intended recipient, you are notified that any dissemination, copying of this e-mail and any attachments thereto or use of their contents by any means whatsoever is strictly prohibited. If you have received this e-mail in error, please advise the sender immediately and delete this e-mail and all attached documents from your computer system. # 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] RT-External Auth RT 4.0
Hello, i've had such messages when a user already exists in my RT instance with the same email adress, may it be disabled try to search your users list. Raphaël Guy Baxter gbax...@blackpoolsixth.ac.uk Envoyé par : rt-users-boun...@lists.bestpractical.com 21/06/2011 12:47 A rt-users@lists.bestpractical.com cc Objet Re: [rt-users] RT-External Auth RT 4.0 Hi, Apologies for the delay: [Tue Jun 21 10:42:11 2011] [info]: RT::Authen::ExternalAuth::CanonicalizeUserInfo returning Disabled: 0, EmailAddress: gbax...@b6fc.ac.uk, Gecos: A Weetman, Name: gbaxter, Privileged: 0, RealName: (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:536) [Tue Jun 21 10:42:11 2011] [error]: Couldn't create user A Weetman: Name in use (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:129) [Tue Jun 21 10:42:11 2011] [error]: FAILED LOGIN for A Weetman from 192.164.0.67 (/opt/rt4/sbin/../lib/RT/Interface/Web.pm:639) Unsure what the first line is as that's my UPN account details from AD. The user I logged in as was A Weetman from OD Thanks Regards, Guy This email and any attachments are confidential and are intended solely for the use of the individual to whom it is addressed. If you are not the intended recipient of this email and its attachments, you must take no action based upon them, nor must you copy or show them to anyone. Please contact the sender if you believe you have received this email in error. Emails are not secure and cannot be guaranteed to be free of errors or viruses. It is your responsibility to scan emails and attachments for viruses before opening them. Any views or opinions expressed are solely those of the author and do not necessarily represent those of The Blackpool Sixth Form College. # Scanned by MailMarshal - Marshal's comprehensive email content security solution. Download a free evaluation of MailMarshal at www.marshal.com # 2011 Training: http://bestpractical.com/services/training.html # Ce courriel et les documents qui lui sont joints peuvent contenir des informations confidentielles ou ayant un caractère privé. S'ils ne vous sont pas destinés, nous vous signalons qu'il est strictement interdit de les divulguer, de les reproduire ou d'en utiliser de quelque manière que ce soit le contenu. Si ce message vous a été transmis par erreur, merci d'en informer l'expéditeur et de supprimer immédiatement de votre système informatique ce courriel ainsi que tous les documents qui y sont attachés. ** This e-mail and any attached documents may contain confidential or proprietary information. If you are not the intended recipient, you are notified that any dissemination, copying of this e-mail and any attachments thereto or use of their contents by any means whatsoever is strictly prohibited. If you have received this e-mail in error, please advise the sender immediately and delete this e-mail and all attached documents from your computer system. # 2011 Training: http://bestpractical.com/services/training.html
[rt-users] Cannot resolve file, with NTLM auth
Hello, we're now using NTLM authentification on RT3.8.8 On user side everything works fine, but in the logs, i have the following line written four times each time a page is displayed [Mon Jun 6 11:48:24 2011] [warning]: [Mason] Cannot resolve file to component: /var/www/error/HTTP_UNAUTHORIZED.html.var (is file outside component root?) at /usr/lib/perl5/vendor_perl/5.10.0/HTML/Mason/ApacheHandler.pm line 853. (/usr/lib/perl5/vendor_perl/5.10.0/HTML/Mason/ApacheHandler.pm:853) For sure this file is outside component root as defined in my rt3.conf : DocumentRoot /opt/rt3/share/html May i need to add more options in rt3.conf or modify others in httpd.conf ? Raphaël # Ce courriel et les documents qui lui sont joints peuvent contenir des informations confidentielles ou ayant un caractère privé. S'ils ne vous sont pas destinés, nous vous signalons qu'il est strictement interdit de les divulguer, de les reproduire ou d'en utiliser de quelque manière que ce soit le contenu. Si ce message vous a été transmis par erreur, merci d'en informer l'expéditeur et de supprimer immédiatement de votre système informatique ce courriel ainsi que tous les documents qui y sont attachés. ** This e-mail and any attached documents may contain confidential or proprietary information. If you are not the intended recipient, you are notified that any dissemination, copying of this e-mail and any attachments thereto or use of their contents by any means whatsoever is strictly prohibited. If you have received this e-mail in error, please advise the sender immediately and delete this e-mail and all attached documents from your computer system. #
[rt-users] NTLM and fetchmail
hi, on a RT3.8.8 i've successfully configured NTLM authentification, but now i have a problem with fetchmail wich takes the emails from an imap server. Fetchmail is able to grab the messages, but when forwarding to /opt/rt3/sbin/rt-mailgate, apache is answering an 401 Authorization required so emails are not passed to RT (nor deleted from the server) I beleive i have a misconfiguration either in apache or fetchmail rc file, but can't get it to work correctly, may someone have a look ? /etc/crontab */1 * * * 1-5 root fetchmail -f /root/.fetchmailrc -v .fetchmailrc (placed in /root/) poll imapserver proto imap user u...@yy.com pass x mda perl /opt/rt3/bin/rt-mailgate --url http://myserver --queue General --action correspond rt3.conf VirtualHost myserver:80 ServerName myserver ServerAdmin x...@yy.com DocumentRoot /opt/rt3/share/html AddDefaultCharset UTF-8 Directory /opt/rt3/share/html/ Order allow,deny Allow from all AuthName Request Tracker AuthType NTLM NTLMAuth on NTLMAuthoritative on NTLMDomain mydomain NTLMServer machine.mydomain require valid-user /Directory PerlModule Apache2::compat PerlModule Apache::DBI PerlRequire /opt/rt3/bin/webmux.pl Location / SetHandler perl-script PerlHandler RT::Mason /Location Location /NoAuth Satisfy any Allow from all /Location /VirtualHost Raphaël # Ce courriel et les documents qui lui sont joints peuvent contenir des informations confidentielles ou ayant un caractère privé. S'ils ne vous sont pas destinés, nous vous signalons qu'il est strictement interdit de les divulguer, de les reproduire ou d'en utiliser de quelque manière que ce soit le contenu. Si ce message vous a été transmis par erreur, merci d'en informer l'expéditeur et de supprimer immédiatement de votre système informatique ce courriel ainsi que tous les documents qui y sont attachés. ** This e-mail and any attached documents may contain confidential or proprietary information. If you are not the intended recipient, you are notified that any dissemination, copying of this e-mail and any attachments thereto or use of their contents by any means whatsoever is strictly prohibited. If you have received this e-mail in error, please advise the sender immediately and delete this e-mail and all attached documents from your computer system. #
Re: [rt-users] NTLM and fetchmail
Brilliant, works perfectly :) Thanks Ruz just a comment : i'm surprised to have to exclude a REST directory that is not used here, but i beleive it's the RT internal logic. May it be documented somewhere in the wiki ? Ruslan Zakirov r...@bestpractical.com Envoyé par : ruslan.zaki...@gmail.com 24/05/2011 11:47 A Raphaël MOUNEYRES raphael.mouney...@sagemcom.com cc rt-users@lists.bestpractical.com Objet Re: [rt-users] NTLM and fetchmail Hi, /REST/1.0/NoAuth/mail-gateway location should be excluded from authentication. However, it's better to limit hosts that can access by IP. 2011/5/24 Raphaël MOUNEYRES raphael.mouney...@sagemcom.com: hi, on a RT3.8.8 i've successfully configured NTLM authentification, but now i have a problem with fetchmail wich takes the emails from an imap server. Fetchmail is able to grab the messages, but when forwarding to /opt/rt3/sbin/rt-mailgate, apache is answering an 401 Authorization required so emails are not passed to RT (nor deleted from the server) I beleive i have a misconfiguration either in apache or fetchmail rc file, but can't get it to work correctly, may someone have a look ? /etc/crontab */1 * * * 1-5 root fetchmail -f /root/.fetchmailrc -v .fetchmailrc (placed in /root/) poll imapserver proto imap user u...@yy.com pass x mda perl /opt/rt3/bin/rt-mailgate --url http://myserver --queue General --action correspond rt3.conf VirtualHost myserver:80 ServerName myserver ServerAdmin x...@yy.com DocumentRoot /opt/rt3/share/html AddDefaultCharset UTF-8 Directory /opt/rt3/share/html/ Order allow,deny Allow from all AuthName Request Tracker AuthType NTLM NTLMAuth on NTLMAuthoritative on NTLMDomain mydomain NTLMServer machine.mydomain require valid-user /Directory PerlModule Apache2::compat PerlModule Apache::DBI PerlRequire /opt/rt3/bin/webmux.pl Location / SetHandler perl-script PerlHandler RT::Mason /Location Location /NoAuth Satisfy any Allow from all /Location /VirtualHost Raphaël -- Best regards, Ruslan. # Ce courriel et les documents qui lui sont joints peuvent contenir des informations confidentielles ou ayant un caractère privé. S'ils ne vous sont pas destinés, nous vous signalons qu'il est strictement interdit de les divulguer, de les reproduire ou d'en utiliser de quelque manière que ce soit le contenu. Si ce message vous a été transmis par erreur, merci d'en informer l'expéditeur et de supprimer immédiatement de votre système informatique ce courriel ainsi que tous les documents qui y sont attachés. ** This e-mail and any attached documents may contain confidential or proprietary information. If you are not the intended recipient, you are notified that any dissemination, copying of this e-mail and any attachments thereto or use of their contents by any means whatsoever is strictly prohibited. If you have received this e-mail in error, please advise the sender immediately and delete this e-mail and all attached documents from your computer system. #
Re: [rt-users] ticket depends on external URI
Kevin, thank you for your answer, i have done linking with http links as you mention it does work so i can click on the link and look at the ticket on the other server but it does not display the ticket status compared to an internal link, so a depends on links doesn't really work may it be possible to acheive this via normal http links ? Raphaël Kevin Falcone falc...@bestpractical.com Envoyé par : rt-users-boun...@lists.bestpractical.com 09/05/2011 16:22 Veuillez répondre à rt-users@lists.bestpractical.com A rt-users@lists.bestpractical.com cc Objet Re: [rt-users] ticket depends on external URI On Fri, May 06, 2011 at 05:33:27PM +0200, Raphaël MOUNEYRES wrote: Hi, i have two RT 3.8.8 instances running on two different servers with ip such as 10.20.130.10 and 10.20.130.11 the first RT has Set($Organization, 'serverone.mydomain') Set($WebBaseURL, 'http://serverone.mydomain') the second RT has Set($Organization, servertwo.mydomain') Set($WebBaseURL, 'http://servertwo.mydomain') when on the first instance i try to create a depenence toward a ticket on the other instance with the following address : fsck.com-rt://servertwo/ticket/51 it says cannot convert fsck.com-rt://servertwo/ticket/51 to a URI what am i missing here ? is such a thing possible ? ticket links are fsck.com-rt://$Organization/ticket/id and as you've discovered, RT will fail to parse links that don't match the current Organization. If you want to cross link tickets, you want to just be making normal http links to an external ticket. -kevin # Ce courriel et les documents qui lui sont joints peuvent contenir des informations confidentielles ou ayant un caractère privé. S'ils ne vous sont pas destinés, nous vous signalons qu'il est strictement interdit de les divulguer, de les reproduire ou d'en utiliser de quelque manière que ce soit le contenu. Si ce message vous a été transmis par erreur, merci d'en informer l'expéditeur et de supprimer immédiatement de votre système informatique ce courriel ainsi que tous les documents qui y sont attachés. ** This e-mail and any attached documents may contain confidential or proprietary information. If you are not the intended recipient, you are notified that any dissemination, copying of this e-mail and any attachments thereto or use of their contents by any means whatsoever is strictly prohibited. If you have received this e-mail in error, please advise the sender immediately and delete this e-mail and all attached documents from your computer system. #
Re: [rt-users] Is a time zone user preference available?
In fact it does work with FF4, even if the same SSO Failed and no user to test with. Nexting message appears in my logs... i'm just living with it my version of RT::Authen:ExternalAuth is 0.08 running on a Mandriva 2010 i have not tested with later versions of authen plugin (maybe i should) Raphaël Eli Guzman eguz...@cvimellesgriot.com 02/05/2011 20:06 A Raphaël MOUNEYRES raphael.mouney...@sagemcom.com, rt-users@lists.bestpractical.com cc Objet RE: [rt-users] Is a time zone user preference available? Thanks for the information Raphaël. I have tried SSO with Firefox 4 as well, and the LDAP authentication piece works but I have been unable to get the SSO piece working properly. Same error gets generated in FF4 as it does in IE8: [Mon May 2 16:16:37 2011] [debug]: Attempting to use external auth service: My_LDAP (/opt/rt3/local/plugins/RT-uthen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:64) [Mon May 2 16:16:37 2011] [debug]: SSO Failed and no user to test with. Nexting (/opt/rt3/local/plugins/RT-Authn-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:92) [Mon May 2 16:16:37 2011] [debug]: Autohandler called ExternalAuth. Response: (0, No User) (/opt/rt3/local/plugns/RT-Authen-ExternalAuth/html/Elements/DoAuth:26) I am running 3.8.9 rather than 3.8.8, so that may be the key difference (besides being on RHEL 5.6). If you don't mind me asking what version of RT::Authen:ExternalAuth are you currently running (and on what server platform)? Not sure if you are on an earlier/later version, but if you are on a later version this may be useful information, as I may just need to upgrade it. Thanks, Eli From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Raphaël MOUNEYRES Sent: Monday, May 02, 2011 1:31 AM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Is a time zone user preference available? Hi, Just to recap: LDAP authentication works, the SSO piece (the automatic logon into the interface) fails. on my RT 3.8.8, the only Way to have SSO working is to use firefox (wich writes the cookie corerctly) I've not been able to have Internet Explorer write the cookie, so i'm using firefox 4.0. Raphaël # Ce courriel et les documents qui lui sont joints peuvent contenir des informations confidentielles ou ayant un caractère privé. S'ils ne vous sont pas destinés, nous vous signalons qu'il est strictement interdit de les divulguer, de les reproduire ou d'en utiliser de quelque manière que ce soit le contenu. Si ce message vous a été transmis par erreur, merci d'en informer l'expéditeur et de supprimer immédiatement de votre système informatique ce courriel ainsi que tous les documents qui y sont attachés. ** This e-mail and any attached documents may contain confidential or proprietary information. If you are not the intended recipient, you are notified that any dissemination, copying of this e-mail and any attachments thereto or use of their contents by any means whatsoever is strictly prohibited. If you have received this e-mail in error, please advise the sender immediately and delete this e-mail and all attached documents from your computer system. #
Re: [rt-users] Is a time zone user preference available?
Hi, Just to recap: LDAP authentication works, the SSO piece (the automatic logon into the interface) fails. on my RT 3.8.8, the only Way to have SSO working is to use firefox (wich writes the cookie corerctly) I've not been able to have Internet Explorer write the cookie, so i'm using firefox 4.0. Raphaël # Ce courriel et les documents qui lui sont joints peuvent contenir des informations confidentielles ou ayant un caractère privé. S'ils ne vous sont pas destinés, nous vous signalons qu'il est strictement interdit de les divulguer, de les reproduire ou d'en utiliser de quelque manière que ce soit le contenu. Si ce message vous a été transmis par erreur, merci d'en informer l'expéditeur et de supprimer immédiatement de votre système informatique ce courriel ainsi que tous les documents qui y sont attachés. ** This e-mail and any attached documents may contain confidential or proprietary information. If you are not the intended recipient, you are notified that any dissemination, copying of this e-mail and any attachments thereto or use of their contents by any means whatsoever is strictly prohibited. If you have received this e-mail in error, please advise the sender immediately and delete this e-mail and all attached documents from your computer system. #
Re: [rt-users] RT-Authen-ExternalAuth-0.08 which packages i need for
hello,
i would say that as you have commented ou the EmailAdress in the attribute
match list, you need to remove the , (comma) after the Name attribute
I think i remember having some error similar ; the last parameter must NOT
have the comma, at the end of the line
so your config would look like :
'attr_match_list' = ['Name'
#'EmailAddress',
],
Raphaël
Raphaël MOUNEYRES
Ingénieur Moyens Tests
Avenue Paul Gellos 64990 Mouguerre
Phone: +33 (0)5 59 58 41 51
Email: raphael.mouney...@sagemcom.com
john s. firesk...@gmx.de
Envoyé par : rt-users-boun...@lists.bestpractical.com
21/04/2011 11:31
A
rt-users@lists.bestpractical.com
cc
Objet
Re: [rt-users] RT-Authen-ExternalAuth-0.08 which packages i need for
Is it clear what i want? No? okay i try to describe a litte bit more
exaclty
as far as possible from myself
okay my ldapseach command which runs perfectly is:
sudo ldapsearch -h xxx.xxx.local -D xxx\User -w password -b 'dc=xxx,
dc=local -s sub sAMAccountName=USER
So here are my RT Config Parameter again:
Set($ExternalSettings,{'My_LDAP' ={ ## GENERIC SECTION
'type' = 'ldap',
'server' = '192.168.123.45',
'user' = 'USER',
'pass' = 'password',
'base' =
'ou=companyou,ou=User,dc=xxx,dc=xxx,dc=local',
'filter' = '(ObjectClass=*)',
'd_filter' =
'(userAccountControl=514)'
# 'tls'= 0,
# 'ssl_version' = 3,
'net_ldap_args' = [version = 3 ],
# 'group' = 'Benutzer',
# 'group_attr' = 'GROUP_ATTR',
'attr_match_list' = ['Name',
#'EmailAddress',
],
'attr_map' = { 'Name' =
'sAMAccountName',
'RealName' =
'cn',
'EmailAddress' =
'mail',
'Organization' =
'physicalDeliveryOfficeName',
'RealName' =
'cn',
'ExternalAuthId'
=
'sAMAccountName',
'Gecos' =
'sAMAccountName',
'WorkPhone' =
'telephoneNumber',
'Address1' =
'streetAddress',
'City' = 'l',
'State' = 'st',
'Zip' =
'postalCode',
'Country' = 'co'
}
}
I'll try to find out, which parameter doesn't match with the ldap one ...
cause if i try to authorize on rt with an ad user my AD gives the
following
message out:
xxx.xxx.xxx.xxx:2799 NTDS NoneTCP4 32 NonDSE Can't find
object 0.0 0
best regards john s.
--
View this message in context:
http://old.nabble.com/Re%3A-RT-Authen-ExternalAuth-0.08-which-packages-i-need-for-tp31388437p31448102.html
Sent from the Request Tracker - User mailing list archive at Nabble.com.
#
Ce courriel et les documents qui lui sont joints peuvent contenir des
informations confidentielles ou ayant un caractère privé. S'ils ne vous sont
pas destinés, nous vous signalons qu'il est strictement interdit de les
divulguer, de les reproduire ou d'en utiliser de quelque manière que ce
soit le contenu. Si ce message vous a été transmis par erreur, merci d'en
informer l'expéditeur et de supprimer immédiatement de votre système
informatique ce courriel ainsi que tous les documents qui y sont attachés.
**
This e-mail and any attached documents may contain confidential or
proprietary information. If you are not the intended recipient, you are
notified that any dissemination, copying of this e-mail and any attachments
thereto or use of their contents by any means whatsoever is strictly
prohibited. If you have received this e-mail in error, please advise the
sender immediately and delete this e-mail and all attached documents
from your computer system.
#
image/gifimage/gif
Re: [rt-users] RT-Authen-ExternalAuth-0.08 which packages i need for
reading your previous messages : your RT log shows :...:: ( My_LDAP ) RT-USER User not found that mean your LDAP server is sending a response that the RT-USER is not existing in his database then you mention successfully : sudo ldapsearch -h xxx.xxx.local -D xxx\User -w password -b 'dc=xxx, dc=local -s sub sAMAccountName= USER that mean USER is existing in the database so are you using the good login on RT screen ? john s. firesk...@gmx.de Envoyé par : rt-users-boun...@lists.bestpractical.com 21/04/2011 13:43 A rt-users@lists.bestpractical.com cc Objet Re: [rt-users] RT-Authen-ExternalAuth-0.08 which packages i need for Hello Raphael No nothing has changed at all... still the same error sth. goes really wrong ... i have to track the issue in order to determine the issue but i don't know how .. any idea or a clue ? Her is the tcpdumpo log: 13:27:25.872995 IP ubunturt3.52185 xxx.xxx.local.ldap: Flags [.], ack 1, win 5840, length 0 13:27:25.875403 IP ubunturt3.52185 xxx.xxx.local.ldap: Flags [P.], seq 1:33, ack 1, win 5840, length 32 13:27:25.875739 IP xxx.xxx.local.ldap ubunturt3.52185: Flags [.], ack 33, win 64240, length 0 13:27:25.877367 IP xxx.xxx.local.ldap ubunturt3.52185: Flags [P.], seq 1:23, ack 33, win 64240, length 22 13:27:25.877460 IP ubunturt3.52185 xxx.xxx.local.ldap: Flags [.], ack 23, win 5840, length 0 13:27:25.889275 IP ubunturt3.52185 xxx.xxx.local.ldap: Flags [P.], seq 33:282, ack 23, win 5840, length 249 13:27:25.889595 IP xxx.xxx.local.ldap ubunturt3.52185: Flags [.], ack 282, win 64240, length 0 13:27:25.890369 IP xxx.xxx.local.ldap ubunturt3.52185: Flags [P.], seq 23:165, ack 282, win 64240, length 142 13:27:25.895897 IP ubunturt3.52185 xxx.xxx.local.ldap: Flags [F.], seq 282, ack 165, win 6432, length 0 13:27:25.897013 IP xxx.xxx.local.ldap ubunturt3.52185: Flags [.], ack 283, win 64239, length 0 13:27:25.897328 IP xxx.xxx.local.ldap ubunturt3.52185: Flags [R.], seq 165, ack 283, win 64239, length 0 may it could help best regards john s. -- View this message in context: http://old.nabble.com/Re%3A-RT-Authen-ExternalAuth-0.08-which-packages-i-need-for-tp31388437p31448783.html Sent from the Request Tracker - User mailing list archive at Nabble.com. # Ce courriel et les documents qui lui sont joints peuvent contenir des informations confidentielles ou ayant un caractère privé. S'ils ne vous sont pas destinés, nous vous signalons qu'il est strictement interdit de les divulguer, de les reproduire ou d'en utiliser de quelque manière que ce soit le contenu. Si ce message vous a été transmis par erreur, merci d'en informer l'expéditeur et de supprimer immédiatement de votre système informatique ce courriel ainsi que tous les documents qui y sont attachés. ** This e-mail and any attached documents may contain confidential or proprietary information. If you are not the intended recipient, you are notified that any dissemination, copying of this e-mail and any attachments thereto or use of their contents by any means whatsoever is strictly prohibited. If you have received this e-mail in error, please advise the sender immediately and delete this e-mail and all attached documents from your computer system. #
Re: [rt-users] Users Handbook
Hello Kenn, i'm also intersted in having a copy of both documents. As i've started a similar document as a baseline for instruction to new technicians, i'm considering translating the baseline paragraphs to french. It may be usefull for other french RT user's. Raphaël Kenneth Crocker kfcroc...@lbl.gov Envoyé par : rt-users-boun...@lists.bestpractical.com 19/04/2011 23:10 A rt-users@lists.bestpractical.com cc Objet Re: [rt-users] Users Handbook Jason, Miachael, Yan, Kevin, Raed, Tyler Drew, I will certainly mail each of you a copy of both the User's Guide as well as the Queue Admin Guide. You must keep in mind that this documentation is tailored towards the way we do things here at LBNL. We have over 100 Queues that are used to support Application Projects/Systems/Support. In most cases, we have a WorkFlow process that includes Review Approval of requests before being moved to the support Queue as well as QA procedures that allow for separate approval of QA test results (by another team or the requestors, etc) before migration to production Resolution. That means I the documentation will be referring to Ticket Status values we added, Custom Fields Scrips created for these processes. As long as you guys plan to rip out what you don't need, it can be useful as a baseline of instruction on understanding terminology, privileges, notification scrips, searching reporting (including dashboards), and on. I hope it will be useful for you. I'll be sending them out in a couple of hours. Kenn LBNL On Tue, Apr 19, 2011 at 1:40 PM, Jason Ledford jledf...@biltmore.com wrote: Can I get a copy? From: rt-users-boun...@lists.bestpractical.com [mailto: rt-users-boun...@lists.bestpractical.com] On Behalf Of Kenneth Crocker Sent: Tuesday, April 19, 2011 3:15 PM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Users Handbook Raed Kevin, I'll have to send these to your individual email address as the User's list will stop it cause the attachments are so large. Kenn LBNL On Tue, Apr 19, 2011 at 9:48 AM, Kenneth Crocker kfcroc...@lbl.gov wrote: Raed, Absolutely! Right now I'm prepping it to remove any company info that shouldn't go out. Both Guides should be ready by EOD. BTW, the guides are based on 3.8.7, including screen shots, etc. Kenn LBNL On Tue, Apr 19, 2011 at 9:33 AM, Raed El-Hames raed.el-ha...@daisygroupplc.com wrote: Hello Kenn: Ist possible you can share your Users Guide , I’ve been planning to make one for my users in here for a while, but other work keep cropping up, and any help starting this will be useful. Regards; Roy From: rt-users-boun...@lists.bestpractical.com [mailto: rt-users-boun...@lists.bestpractical.com] On Behalf Of Kenneth Crocker Sent: 19 April 2011 00:12 To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Users Handbook Yan, I developed some guides for our user's. It has a Glossary of terms and references tp Privileges (the Admin guide). However, it refers to workflow functions and scrip that we developed that might not be in sync with what you do. This is what the TOC for the User's Guide looks like: 1: Introduction. - 1 - 2: Administration. - 5 - 3: Logging In. - 7 - 4: Home Page. - 8 - 5: Tickets Interface. - 14 - 6: Common Tasks. - 26 - Searching, Reporting Dashboards: - 26 - Create a Ticket: - 26 - Correspondence with a Ticket: - 26 - 7: Ticket Owner Tasks. - 27 - Updating Multiple Tickets (Bulk Update): - 28 - Initiating the Review Process: - 31 - Updating the Development Progress of an “Open” Ticket: - 32 - Managing Ticket Relationships: - 35 - Initiating the QA WorkFlow Process: - 35 - Resolving a Ticket: - 35 - 8: Email Interface. - 36 - 9: Support - 38 - Appendix A: Glossary of Terms - 39 - This is what the TOC for the Queue Admin Guide looks like: 1: Introduction. - 1 - 2: System Administration Requests. - 2 - Request a New Queue: - 2 - Request a New Group: - 4 - Request a New Custom Field: - 6 - Set up Notifications: - 7 - 3: Queue Administration. - 8 - Adding Members to a Group: - 8 - Configure Group Rights/Privileges: - 11 - Sample Instructions to Setup Access Rights for a Queue: - 11 - Apply a Custom Field to a Queue: - 17 - Project Management: - 22 - Calendar View of Tickets: - 22 - Dashboards for Systematic Reporting: - 22 - Initiating the Review Process: - 22 - Initiating the QA WorkFlow Process: - 22 - Resolving a Ticket: - 22 - 4: Support - 23 - Appendix A: Glossary of Terms. - 24 - Appendix B: Rights and Privileges - 25 - I also have a System Admin Guide but I'm sure you aren't interested in that. Let me know. Kenn LBNL On Mon, Apr 18, 2011 at 2:22 PM, Yan Seiner y...@seiner.com wrote: Is there a Users Handbook available? I will be deploying RT as a pilot project and would like to have some materials for the users to refer to. --Yan -- If you have eight hours to chop down a tree spend
[rt-users] RE Creating a custom correspdonence template
hello, there's one simple thing you could do : in RT_SiteConfig.pm, change option UseFriendlyFromLine to 0 : Set($UseFriendlyFromLine, 0) so RT will send the email using the default queue's adress/name may it help Rapahël Brad Hughes b...@staff.broadbandsolutions.com.au Envoyé par : rt-users-boun...@lists.bestpractical.com 19/04/2011 01:30 A rt-users@lists.bestpractical.com cc Objet [rt-users] Creating a custom correspdonence template Hi List, We have just upgraded from RT 3.6.7 to 3.8.8. The first thing we noticed is that RT now uses the Real Name variable to show who posted comments/replies into a ticket, instead of the Username variable, which we were previously used too. In our case, all staff members Real Names are set to our company name, so after the upgrade we are unable to tell which staff member posted a comment/reply because they are all listed as our company name. The only reason we have our Real Names set to our company name, is because we want our staff members names to remain anonymous in Correspondence to customers. I have no problem changing our Real Names to our individual names, and that will fix part of the problem because we will then be able to see internally which staff member has updated a ticket, however doing that will then mean that when we send Correspondence to customers, they will see the staff members Real Name in the FROM field (eg John Citizen via RT). So I believe as well as changing our Real Names to our actual real names, I am also going to need to mofify the correspdance template, and some how get it to strip out our Real Name in the FROM field, and replace it with our company name. The problem I am having is I cannot find documentation on how I could do this. If someone could please point me in the right direction that would be much appreciated. -- Kind regards, Brad Hughes # Ce courriel et les documents qui lui sont joints peuvent contenir des informations confidentielles ou ayant un caractère privé. S'ils ne vous sont pas destinés, nous vous signalons qu'il est strictement interdit de les divulguer, de les reproduire ou d'en utiliser de quelque manière que ce soit le contenu. Si ce message vous a été transmis par erreur, merci d'en informer l'expéditeur et de supprimer immédiatement de votre système informatique ce courriel ainsi que tous les documents qui y sont attachés. ** This e-mail and any attached documents may contain confidential or proprietary information. If you are not the intended recipient, you are notified that any dissemination, copying of this e-mail and any attachments thereto or use of their contents by any means whatsoever is strictly prohibited. If you have received this e-mail in error, please advise the sender immediately and delete this e-mail and all attached documents from your computer system. #
[rt-users] RE ExternalAuth vs HistoryFilter(or BriefHistory)
Hi, all plugins need to be int the same qw : Set(@Plugins,qw(RT::Authen::ExternalAuth RT::Extension::HistoryFilter)); that's it Raphaël Radek Svoboda radek.svob...@upp.cz Envoyé par : rt-users-boun...@lists.bestpractical.com 19/04/2011 10:14 A rt-users@lists.bestpractical.com cc Objet [rt-users] ExternalAuth vs HistoryFilter(or BriefHistory) Hi All, After installing HistoryFilter(or BriefHistory) to rt3.8.8 the plugin RT-Authen-ExternalAuth-0.08 stops work. I could login with local account, but login with ldap account is not possible. It looks, the plugin ExternalAuth is not initialized after start RT_SiteConfig.pm Set(@Plugins,(qw(RT::Authen::ExternalAuth))); Set(@Plugins,qw(RT::Extension::HistoryFilter)); [Tue Apr 19 07:42:14 2011] [error]: FAILED LOGIN for radek.svoboda from 192.168.7.254 (/opt/rt388/bin/../lib/RT/Interface/Web.pm:424) if I change order in RT_SiteConfig.pm Set(@Plugins,qw(RT::Extension::HistoryFilter)); Set(@Plugins,(qw(RT::Authen::ExternalAuth))); Successful login for radek.svoboda from 10.1.0.18 (/opt/rt388/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:219 but HistoryFilter doesn't working Any idea how to fix this Thanks Radek # Ce courriel et les documents qui lui sont joints peuvent contenir des informations confidentielles ou ayant un caractère privé. S'ils ne vous sont pas destinés, nous vous signalons qu'il est strictement interdit de les divulguer, de les reproduire ou d'en utiliser de quelque manière que ce soit le contenu. Si ce message vous a été transmis par erreur, merci d'en informer l'expéditeur et de supprimer immédiatement de votre système informatique ce courriel ainsi que tous les documents qui y sont attachés. ** This e-mail and any attached documents may contain confidential or proprietary information. If you are not the intended recipient, you are notified that any dissemination, copying of this e-mail and any attachments thereto or use of their contents by any means whatsoever is strictly prohibited. If you have received this e-mail in error, please advise the sender immediately and delete this e-mail and all attached documents from your computer system. #
[rt-users] multiple files upload not working
hello, i'm using RT 3.8.8, and added a custom filed type multiple files upload (french Télécharger plusieurs fichiers) to tickets. It shows correctly on ticket creation, but the popup box allows only single file selection. this popup is named (Choisir un fichier à télécharger) choose a file to download. Upload multiple images has the same wrong behaviour. Tested with both firefox and IE, and found no related information in the mailinglist archives. Could Someaone help me find the reason ? Thanks in advance, Raphaël # Ce courriel et les documents qui lui sont joints peuvent contenir des informations confidentielles ou ayant un caractère privé. S'ils ne vous sont pas destinés, nous vous signalons qu'il est strictement interdit de les divulguer, de les reproduire ou d'en utiliser de quelque manière que ce soit le contenu. Si ce message vous a été transmis par erreur, merci d'en informer l'expéditeur et de supprimer immédiatement de votre système informatique ce courriel ainsi que tous les documents qui y sont attachés. ** This e-mail and any attached documents may contain confidential or proprietary information. If you are not the intended recipient, you are notified that any dissemination, copying of this e-mail and any attachments thereto or use of their contents by any means whatsoever is strictly prohibited. If you have received this e-mail in error, please advise the sender immediately and delete this e-mail and all attached documents from your computer system. #
Re: [rt-users] multiple files upload not working
Gerard, thanks for your answer yes this method is working but some technicians complain that it's too long, and as this nultiple option exist, i'd be happy to mak it work correctly. Raphaël Gerard FENELON ger...@eve-team.com Envoyé par : rt-users-boun...@lists.bestpractical.com 18/04/2011 14:26 A rt-users@lists.bestpractical.com cc Objet Re: [rt-users] multiple files upload not working Raphael If you save after uploading one file, you will be able to upload more. In other words, you can only upload one file at a time. Gerard On 2011-04-18 11:04, Raphaël MOUNEYRES wrote: hello, i'm using RT 3.8.8, and added a custom filed type multiple files upload (french Télécharger plusieurs fichiers) to tickets. It shows correctly on ticket creation, but the popup box allows only single file selection. this popup is named (Choisir un fichier à télécharger) choose a file to download. Upload multiple images has the same wrong behaviour. Tested with both firefox and IE, and found no related information in the mailinglist archives. Could Someaone help me find the reason ? Thanks in advance, Raphaël # Ce courriel et les documents qui lui sont joints peuvent contenir des informations confidentielles ou ayant un caractère privé. S'ils ne vous sont pas destinés, nous vous signalons qu'il est strictement interdit de les divulguer, de les reproduire ou d'en utiliser de quelque manière que ce soit le contenu. Si ce message vous a été transmis par erreur, merci d'en informer l'expéditeur et de supprimer immédiatement de votre système informatique ce courriel ainsi que tous les documents qui y sont attachés. ** This e-mail and any attached documents may contain confidential or proprietary information. If you are not the intended recipient, you are notified that any dissemination, copying of this e-mail and any attachments thereto or use of their contents by any means whatsoever is strictly prohibited. If you have received this e-mail in error, please advise the sender immediately and delete this e-mail and all attached documents from your computer system. #
Re: [rt-users] RT-Authen-ExternalAuth-0.08 which packages i need for
you also have a space befor My_LDAP here, wich does not match the later
defined service
Set($ExternalAuthPriority, [ ' My_LDAP' ]);
...
Set($ExternalSettings, {'My_LDAP' = {
Luis Avendaño lavend...@acmgrp.com
Envoyé par : rt-users-boun...@lists.bestpractical.com
18/04/2011 15:32
A
rt-users@lists.bestpractical.com
cc
Objet
Re: [rt-users] RT-Authen-ExternalAuth-0.08 which packages i need for
Hi John,
It looks that you missed a comma after 'd_filter' =
'(userAccountControl=514)'
In addition, please check you settings here
'attr_map' = { 'Name' = 'sAMAccountName',...
Nothing else to match? If so, just to be sure, please delete the comma
after
'sAMAccountName'.
Finally, I would recommend you to comment 'ssl_version' = 3,
After you get this configuration to work, then you can play with the SSL
configuration.
Good luck,
Best,
-
4. Re: RT-Authen-ExternalAuth-0.08 which packages i need for
(john s.)
Message: 4
Date: Mon, 18 Apr 2011 04:07:28 -0700 (PDT)
From: john s. firesk...@gmx.de
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] RT-Authen-ExternalAuth-0.08 which packages i
need for
Message-ID: 31422830.p...@talk.nabble.com
Content-Type: text/plain; charset=us-ascii
Greetings Luis
okay i have trimmed my config a little bit and now it look like this:
Set($ExternalAuthPriority, [ ' My_LDAP' ]);
Set($ExternalInfoPriority, ['My_LDAP']);
#Set($ExternalServiceUsesSSLorTLS, 0 );
Set($AutoCreateNonExternalUsers,0);
Set($ExternalSettings, {'My_LDAP' = { ## GENERIC SECTION
'type' = 'ldap',
'server' =
'ipserver',
'user' = 'USER',
'pass' = 'pass',
'base' = 'ou=OU
Unit,dc=sb,dc=local',
'filter' =
'(ObjectClass=*)',
'd_filter' =
'(userAccountControl=514)'
# 'tls'= 0,
'ssl_version' =
3,
'net_ldap_args' =
[
version = 3 ],
'group' =
'Benutzer',
'group_attr' =
'GROUP_ATTR',
'attr_match_list'
= ['Name',
'EmailAddress',
],
'attr_map'
= { 'Name' = 'sAMAccountName',
}
}
}
);
And now i have also posted the apache logfile, cause this comments the
steps
from which lines i had to comment out that apache will start... so thats
the
basic without any outlines... and this one doesn't work...
http://pastebin.com/PHpDsi7S http://pastebin.com/PHpDsi7S
and now the config which let apache started:
#RT Authenth#
Set($ExternalAuthPriority, [ ' My_LDAP' ]);
Set($ExternalInfoPriority, ['My_LDAP']);
#Set($ExternalServiceUsesSSLorTLS, 0 );
Set($AutoCreateNonExternalUsers,0);
Set($ExternalSettings, {'My_LDAP' = { ## GENERIC SECTION
'type' = 'ldap',
'server' =
'192.168.10.40',
'user' =
'RT-USER',
'pass' =
'sl-pg33011',
'base' =
'ou=SBAOU
Unit,dc=sbah,dc=local',
'filter' =
'(ObjectClass=*)',
'd_filter' =
'(userAccountControl=514)'
# 'tls'= 0,
# 'ssl_version' =
3,
# 'net_ldap_args'
=
[version = 3 ],
# 'group' =
'Benutzer',
# 'group_attr' =
'GROUP_ATTR',
# 'attr_match_list'
= ['Name',
# 'EmailAddress',
# ],
# 'attr_map'
= { 'Name' = 'sAMAccountName',
#'EmailAddress' = 'mail',
# 'Organization' = 'physicalDeliveryOfficeName',
# 'RealName' = 'cn',
# 'ExternalAuthId' = 'sAMAccountName',
# 'Gecos' = 'sAMAccountName',
# 'WorkPhone' = 'telephoneNumber',
# 'Address1' = 'streetAddress',
# 'City' = 'l',
# 'State' = 'st',
# 'Zip' = 'postalCode',
[rt-users] installation of RT-Extension-SLA-0.03
i'm dealing with missing @INC by adding a line such this one at the begining of the RT_SiteConfig.pm file : use lib '/opt/rt3/local/plugins/xxxyourplguin/lib'; and there it goes, RT si starting ok Raphaël -- Message: 8 Date: Wed, 6 Apr 2011 06:05:40 + (UTC) From: Asanka asanka_gunasek...@yahoo.co.uk To: rt-us...@lists.fsck.com Subject: Re: [rt-users] installation of RT-Extension-SLA-0.03 Message-ID: loom.20110406t080133-...@post.gmane.org Content-Type: text/plain; charset=us-ascii Kevin Falcone falcone at bestpractical.com writes: On Wed, Jan 12, 2011 at 09:35:41PM -0600, Gary Bristol wrote: I am having problems with getting RT to start again aftter installing The SLA 0.03 extension. I get the following error in the Web Logs. You don't appear to have added RT::Extension::SLA to your @Plugins line with all the other extensions you have installed -kevin [error] Require of RT::Condition::SLA_RequireDefault failed.\nCan't locate RT/Condition/SLA_RequireDefault.pm in @INC (@INC contains: /usr/local/lib/rt3/lib /usr/local/lib/rt3/plugins/RT-FM/lib /usr/local/lib/rt3/plugins/RT-IR/lib /usr/local/lib/rt3/plugins/RT-Extension-JSGantt/lib /usr/share/perl5 /usr/local/lib64/perl5 /usr/local/share/perl5 /usr/lib64/perl5 /usr/local/lib64/perl5/site_perl/5.10.0/x86_64-linux-thread-multi /usr/local/lib/perl5/site_perl/5.10.0 /usr/lib64/perl5/vendor_perl/5.10.0/x86_64-linux-thread-multi /usr/lib/perl5/vendor_perl /usr/lib/perl5/site_perl . /etc/httpd) at (eval 2651) line 2.\n\nCompilation failed in require at (eval 2) line 1.\n I can't seem to find where the path to the SLA_RequireDefault.pm needs to be added so that RT will start. Base OS is Fedora Core 14, web server Build RT 3.8.8 installed via YUM Mysqld installed via YUM RTFM 2.4.2 installed RT-IR 2.4.2 installed RT-Authen-ExternalAuth-0.08 installed RT-Action-NotifyGroup-0.02 installed bestpractical-rt-extension-jsgantt0d1cacc1 installed Gary L. Bristol CISSP, CRISC, RHCE 405-623-9503 Hi Kevin, I am having the same issue and struggling for the past few days without any luck, appreciate if you can point me in the right direction Thanks and Best Regards # Ce courriel et les documents qui lui sont joints peuvent contenir des informations confidentielles ou ayant un caractère privé. S'ils ne vous sont pas destinés, nous vous signalons qu'il est strictement interdit de les divulguer, de les reproduire ou d'en utiliser de quelque manière que ce soit le contenu. Si ce message vous a été transmis par erreur, merci d'en informer l'expéditeur et de supprimer immédiatement de votre système informatique ce courriel ainsi que tous les documents qui y sont attachés. ** This e-mail and any attached documents may contain confidential or proprietary information. If you are not the intended recipient, you are notified that any dissemination, copying of this e-mail and any attachments thereto or use of their contents by any means whatsoever is strictly prohibited. If you have received this e-mail in error, please advise the sender immediately and delete this e-mail and all attached documents from your computer system. #
[rt-users] changing priorities on the fly
Hello, on a RT3.8.8 We're using Dashboards with tickets order by priorities to see current actions. During meetings we want to change priorities of displayed tickets. to achieve this we need to : click on the ticket name, go to essential view, change priority, validate, and finally clisk a shortcut to the dashboard. this is not very user friendly What we would like is to be able to change priorities while in the dashboard view. Either by drag'n'drop (ideal but many UI coding seems necessary) or having the priorities being combobxes (drop down list) or having +/- buttons next to the priority number or having http links in custom fields launching a scrip to update the priority (like an Up arrow, and a Down arrow) the only solution i found is to have the priority number clickable to the modify.html page, wich save a few clicks i tried adding a custom field style combobox to the tickets but the dashboard still display the actual value not the combobox. maybe it is possible to modify the ColumnMap to show the combobox instead of the value ? The other solution i'm considering is in the ticket search engine when adding a column to display we can choose a Format:Relation with standard transactions actions, and resulting in something like : 'a href=__WebPath__/Ticket/Update.html?Action=Respondamp;id=__idQueueName__/a' Would it be possible to start a custom Scrip action when clicking the link instead of a web page ? or maybe a custom html page ? Does anyone has made something similar working, with any of these or another solution ? dependeing on your answer, i may add this to the wishlist. thank you, Raphaël # Ce courriel et les documents qui lui sont joints peuvent contenir des informations confidentielles ou ayant un caractère privé. S'ils ne vous sont pas destinés, nous vous signalons qu'il est strictement interdit de les divulguer, de les reproduire ou d'en utiliser de quelque manière que ce soit le contenu. Si ce message vous a été transmis par erreur, merci d'en informer l'expéditeur et de supprimer immédiatement de votre système informatique ce courriel ainsi que tous les documents qui y sont attachés. ** This e-mail and any attached documents may contain confidential or proprietary information. If you are not the intended recipient, you are notified that any dissemination, copying of this e-mail and any attachments thereto or use of their contents by any means whatsoever is strictly prohibited. If you have received this e-mail in error, please advise the sender immediately and delete this e-mail and all attached documents from your computer system. #
[rt-users] FCKEditor , browser, and colors
Hello, The quick descritpion symptom i have is sometimes RT is not displaying the colors edited in the FCKEditor. RT version 3.8.8, and FCKEditor version 2.6.4 My analysis is : When i edit my text with IE8, FCK Editor generates the following code : span style=color: #ffROUGEbr / /spanstrongspan style=color: #ffROUGEnbsp;GRASbr / /span/strongspan style=color: #00ff00VERTbr / /spanemspan style=color: #00ff00VERTnbsp;ITALIQUE/span/em When i edit my text with Firefox4, FCK Editor generates the following code : span style=color: rgb(255, 0, 0);ROUGEbr / /spanstrongspan style=color: rgb(255, 0, 0);ROUGEnbsp;GRAS/span/strongbr / span style=color: rgb(0, 255, 0);VERTbr / /spanemspan style=color: rgb(0, 255, 0);VERTnbsp;ITALIQUE/span/embr / the difference is on the color coding hexa/vs/rgb The Firefox code is displayed in color on RT web interface, but the code from IE is displayed all in black colour. Now, when i forward the ticket to my LotusNotes messaging, BOTH codes are displayed in colours. So i beleive there is something to modify on the RT Side. May i upgrade the FCKEditor to a newer version ? if yes, does a RT patch exist ? or is it more related to RT itself ? Raphaël # Ce courriel et les documents qui lui sont joints peuvent contenir des informations confidentielles ou ayant un caractère privé. S'ils ne vous sont pas destinés, nous vous signalons qu'il est strictement interdit de les divulguer, de les reproduire ou d'en utiliser de quelque manière que ce soit le contenu. Si ce message vous a été transmis par erreur, merci d'en informer l'expéditeur et de supprimer immédiatement de votre système informatique ce courriel ainsi que tous les documents qui y sont attachés. ** This e-mail and any attached documents may contain confidential or proprietary information. If you are not the intended recipient, you are notified that any dissemination, copying of this e-mail and any attachments thereto or use of their contents by any means whatsoever is strictly prohibited. If you have received this e-mail in error, please advise the sender immediately and delete this e-mail and all attached documents from your computer system. #
Re: [rt-users] FCKEditor , browser, and colors
thank you thomas for this quick effective answer. Still i'm going to try and find why FCK generates different htlm code with different browsers, there should be something in its config, at least i hope so. Raphael Subject: Re: [rt-users] FCKEditor , browser, and colors Message-ID: 4d948b00.9050...@bestpractical.com Content-Type: text/plain; charset=UTF-8 On 31 Mar 2011 09:59, Rapha?l MOUNEYRES wrote: The Firefox code is displayed in color on RT web interface, but the code from IE is displayed all in black colour. Now, when i forward the ticket to my LotusNotes messaging, BOTH codes are displayed in colours. So i beleive there is something to modify on the RT Side. May i upgrade the FCKEditor to a newer version ? if yes, does a RT patch exist ? or is it more related to RT itself ? This is a result of RT's HTML scrubbing for security purposes. In 3.8, the CSS is unnecessarily restrictive to allowing only colors using rgb() rather than #hex. It's fixed in 4.0. If you really wanted you could backport the changes to ScrubHTML from 4.0, but that code has moved around so you'd have to adjust it appropriately (and know what you were doing). Thomas Raphaël MOUNEYRES Ingénieur Moyens Tests Avenue Paul Gellos 64990 Mouguerre Phone: +33 (0)5 59 58 41 51 Email: raphael.mouney...@sagemcom.com # Ce courriel et les documents qui lui sont joints peuvent contenir des informations confidentielles ou ayant un caractère privé. S'ils ne vous sont pas destinés, nous vous signalons qu'il est strictement interdit de les divulguer, de les reproduire ou d'en utiliser de quelque manière que ce soit le contenu. Si ce message vous a été transmis par erreur, merci d'en informer l'expéditeur et de supprimer immédiatement de votre système informatique ce courriel ainsi que tous les documents qui y sont attachés. ** This e-mail and any attached documents may contain confidential or proprietary information. If you are not the intended recipient, you are notified that any dissemination, copying of this e-mail and any attachments thereto or use of their contents by any means whatsoever is strictly prohibited. If you have received this e-mail in error, please advise the sender immediately and delete this e-mail and all attached documents from your computer system. # image/gifimage/gif
[rt-users] attachments behaviour on ticket forward
hi everyone, (on RT version 3.8.8, sending via smtp command) when forwarding a ticket with several attachments, i have the following behaviour : a zz.xls file is attached correctly as a xls file a xxx.TXT file is displayed in the body a yyy.log (containing plain-text) file is attached as a yyy.dat file theses are 3 differents things depending on the file type/extension. what i want is to always attach the files with original filename/extension where are the config option to setup attachments behaviour ? I haven't found any revelant option in RT_SiteConfig / RT_Config files ... may it be in the linux smtp configuration ? Thank you, Raphaël # Ce courriel et les documents qui lui sont joints peuvent contenir des informations confidentielles ou ayant un caractère privé. S'ils ne vous sont pas destinés, nous vous signalons qu'il est strictement interdit de les divulguer, de les reproduire ou d'en utiliser de quelque manière que ce soit le contenu. Si ce message vous a été transmis par erreur, merci d'en informer l'expéditeur et de supprimer immédiatement de votre système informatique ce courriel ainsi que tous les documents qui y sont attachés. ** This e-mail and any attached documents may contain confidential or proprietary information. If you are not the intended recipient, you are notified that any dissemination, copying of this e-mail and any attachments thereto or use of their contents by any means whatsoever is strictly prohibited. If you have received this e-mail in error, please advise the sender immediately and delete this e-mail and all attached documents from your computer system. #
[rt-users] Dashboard not sent ?
Hi, i have my RT3.8.8 running correctly on a Mandriva 10 machine, with mail sent through smtp working on tickets updates with scrips. I have subscribed to a dashboard who is using a saved search (with visible results), But i never receive the email. whenever i change my subscription settings, i have the result yellow box showing something like Contenu changé(e) de 'BQcDCRcACVJlY2lwaWVudBcFZGFpbHkJRnJlcXVlbmN5FwI2NwtEYXNoYm9h cmRJZBcBMQNEb20XBTEyOjAwBEhvdXIXAjIwBFJvd3MXATEDRm93CIAH Q291bnRlchcGTW9uZGF5A0Rvdw== ' à BQcDCRcFZGFpbHkJRnJlcXVlbmN5FwAJUmVjaXBpZW50FwI2NwtEYXNoYm9h cmRJZBcFMTQ6MDAESG91chcBMQNEb20XATAEUm93cxcBMQNGb3cIgAdD b3VudGVyFwZNb25kYXkDRG93 Something i'm not sure is really correct.. i tried both leaving the To: field empty tu use my default adress mentioned, and filling it again with my email adress. None of them worked. and nothing is showing in RT (debug mode) or sendmail logs... can anyone give me a hint ? Raphaël # Ce courriel et les documents qui lui sont joints peuvent contenir des informations confidentielles ou ayant un caractère privé. S'ils ne vous sont pas destinés, nous vous signalons qu'il est strictement interdit de les divulguer, de les reproduire ou d'en utiliser de quelque manière que ce soit le contenu. Si ce message vous a été transmis par erreur, merci d'en informer l'expéditeur et de supprimer immédiatement de votre système informatique ce courriel ainsi que tous les documents qui y sont attachés. ** This e-mail and any attached documents may contain confidential or proprietary information. If you are not the intended recipient, you are notified that any dissemination, copying of this e-mail and any attachments thereto or use of their contents by any means whatsoever is strictly prohibited. If you have received this e-mail in error, please advise the sender immediately and delete this e-mail and all attached documents from your computer system. #
Re: [rt-users] Dashboard not sent ? Resolved
Thanks Gerard that works ! I skipped the step in the README when installing the sytem as it wasn't needed as a start. Thought i couldn't find revelant help in the mail archives until i added the cron keyword following your email. And the results are displayed corectly within Lotus Notes. Raphael -- Hi Raphael did you add something like 0 * * * * /opt/rt3/sbin/rt-email-dashboards in a crontab ? Gerard On 2011-03-25 10:17, Rapha?l MOUNEYRES wrote: Hi, i have my RT3.8.8 running correctly on a Mandriva 10 machine, with mail sent through smtp working on tickets updates with scrips. I have subscribed to a dashboard who is using a saved search (with visible results), But i never receive the email. whenever i change my subscription settings, i have the result yellow box showing something like /Contenu chang?(e) de 'BQcDCRcACVJlY2lwaWVudBcFZGFpbHkJRnJlcXVlbmN5FwI2NwtEYXNoYm9h cmRJZBcBMQNEb20XBTEyOjAwBEhvdXIXAjIwBFJvd3MXATEDRm93CIAH Q291bnRlchcGTW9uZGF5A0Rvdw== ' ? BQcDCRcFZGFpbHkJRnJlcXVlbmN5FwAJUmVjaXBpZW50FwI2NwtEYXNoYm9h cmRJZBcFMTQ6MDAESG91chcBMQNEb20XATAEUm93cxcBMQNGb3cIgAdD b3VudGVyFwZNb25kYXkDRG93 / Something i'm not sure is really correct.. i tried both leaving the To: field empty tu use my default adress mentioned, and filling it again with my email adress. None of them worked. and nothing is showing in RT (debug mode) or sendmail logs... can anyone give me a hint ? Rapha?l # Ce courriel et les documents qui lui sont joints peuvent contenir des informations confidentielles ou ayant un caractère privé. S'ils ne vous sont pas destinés, nous vous signalons qu'il est strictement interdit de les divulguer, de les reproduire ou d'en utiliser de quelque manière que ce soit le contenu. Si ce message vous a été transmis par erreur, merci d'en informer l'expéditeur et de supprimer immédiatement de votre système informatique ce courriel ainsi que tous les documents qui y sont attachés. ** This e-mail and any attached documents may contain confidential or proprietary information. If you are not the intended recipient, you are notified that any dissemination, copying of this e-mail and any attachments thereto or use of their contents by any means whatsoever is strictly prohibited. If you have received this e-mail in error, please advise the sender immediately and delete this e-mail and all attached documents from your computer system. #
[rt-users] Dashboard email language
Another issue is that the field in the received mail are in english, although my RT interface is in french. Is there an option somewhere to force RT using the french equivalent words in the email ? Raphael -- Hi Raphael did you add something like 0 * * * * /opt/rt3/sbin/rt-email-dashboards in a crontab ? Gerard On 2011-03-25 10:17, Rapha?l MOUNEYRES wrote: Hi, i have my RT3.8.8 running correctly on a Mandriva 10 machine, with mail sent through smtp working on tickets updates with scrips. I have subscribed to a dashboard who is using a saved search (with visible results), But i never receive the email. whenever i change my subscription settings, i have the result yellow box showing something like /Contenu chang?(e) de 'BQcDCRcACVJlY2lwaWVudBcFZGFpbHkJRnJlcXVlbmN5FwI2NwtEYXNoYm9h cmRJZBcBMQNEb20XBTEyOjAwBEhvdXIXAjIwBFJvd3MXATEDRm93CIAH Q291bnRlchcGTW9uZGF5A0Rvdw== ' ? BQcDCRcFZGFpbHkJRnJlcXVlbmN5FwAJUmVjaXBpZW50FwI2NwtEYXNoYm9h cmRJZBcFMTQ6MDAESG91chcBMQNEb20XATAEUm93cxcBMQNGb3cIgAdD b3VudGVyFwZNb25kYXkDRG93 / Something i'm not sure is really correct.. i tried both leaving the To: field empty tu use my default adress mentioned, and filling it again with my email adress. None of them worked. and nothing is showing in RT (debug mode) or sendmail logs... can anyone give me a hint ? Rapha?l # Ce courriel et les documents qui lui sont joints peuvent contenir des informations confidentielles ou ayant un caractère privé. S'ils ne vous sont pas destinés, nous vous signalons qu'il est strictement interdit de les divulguer, de les reproduire ou d'en utiliser de quelque manière que ce soit le contenu. Si ce message vous a été transmis par erreur, merci d'en informer l'expéditeur et de supprimer immédiatement de votre système informatique ce courriel ainsi que tous les documents qui y sont attachés. ** This e-mail and any attached documents may contain confidential or proprietary information. If you are not the intended recipient, you are notified that any dissemination, copying of this e-mail and any attachments thereto or use of their contents by any means whatsoever is strictly prohibited. If you have received this e-mail in error, please advise the sender immediately and delete this e-mail and all attached documents from your computer system. #
