[rt-users] Could not load valid user - ExternalAuth
Hi all,
I need some help with understanding my setup :D It works for a good
majority of cases, but we want to do something new with AD and it's
breaking, and I think I assumed something about our setup that isn't quite
true... now I'm stuck on figuring out why my user isn't getting loaded.
We used Best Practical to help setup our ExternalAuth so that our LDAP
settings allowed emails from 2 types of emails to map to 1 RT account(don't
get me started on why people are potentially emailing from 2 accounts).
We had to ensure our AD had both email addresses listed, and we chose to
put them in the attribute mail, and pager respectively. Both emails will
end in @nosm.ca, but they are typically usern...@nosm.ca realn...@nosm.ca(ie.
aliases).
Anyway, our below $ExternalSettings works perfectly for the standard...
However, when we put a n...@nosm.ca email into either mail or pager, we are
getting a Could not load a valid user message and I'm not sure why...
Here is my settings(removed non-essential stuff like connection info, and
our ou structure/group names)
Set($ExternalSettings, {
'NORMEDISA' = {
'type' = 'ldap',
'server'= 'XXX.XXX.XXX.XXX',
'user' = 'XX',
'pass' = 'XX',
'base' = 'XX',
'filter'= '((objectCategory=User) (ObjectClass=Person))',
'd_filter' =
'(userAccountControl:1.2.840.113556.1.4.803:=2)',
'tls' = 0,
'ssl_version' = 3,
'net_ldap_args' = [version = 3 ],
'group' =
'some_group',
'group_attr'= 'member',
'attr_match_list' = [
'Name',
'EmailAddress',
],
'attr_map' = {
'Name' = 'sAMAccountName',
'EmailAddress' = ['mail', 'pager'],
'RealName' = 'cn',
'ExternalAuthId' = 'sAMAccountName'
},
},
} );
The people that aren't getting in are ones that exist in AD, but don't have
an RT account. The AD account either has mail or pager, or both, and one of
them has a n...@nosm.ca value in one of those attributes.
I'm not sure where it's breaking...
Any thoughts?
Mike.
--
Mike Johnson
Datatel Programmer/Analyst
Northern Ontario School of Medicine
955 Oliver Road
Thunder Bay, ON P7B 5E1
Phone: (807) 766-7331
Email: mike.john...@nosm.ca
[rt-users] Could not load valid user
Greetings everyone, I've been strugging with this weeoe for a few days and frankly I am stumped. Here is the situation. I need to users who are not in the RT users table to have the ability to reply to a ticket via email. I've gone though the mail list and tried several of the suggestions I found there but none have solved my isssue. This is internal auth only no external auth in place. I've tried granting 'everyone' the 'ReplyToTicket' right and it fails. Config options I have enabled Set($WebFallbackToInternalAuth, 1); Set($WebExternalAuto, 1); Set($AutoCreateNonExternalUsers, 1); Set($AutoCreate, Privileged = 0); System Info OS: RHEL 4 DB: MySql RT ver: 3.8.2 (I know the version is old, but I am stuck with it for now) Perl: 5.10.0 Any pointers would be wonderful Thanks Eric signature.asc Description: This is a digitally signed message part.
Re: [rt-users] Could not load valid user
On Thu, Jun 09, 2011 at 12:44:35PM -0400, Eric Stoycon wrote: Greetings everyone, I've been strugging with this weeoe for a few days and frankly I am stumped. Here is the situation. I need to users who are not in the RT users table to have the ability to reply to a ticket via email. I've gone though the mail list and tried several of the suggestions I found there but none have solved my isssue. Please post a complete log message This is internal auth only no external auth in place. I've tried granting 'everyone' the 'ReplyToTicket' right and it fails. Config options I have enabled Set($WebFallbackToInternalAuth, 1); Set($WebExternalAuto, 1); These two only apply to external auth, if you're not using it, they won't affect the system Set($AutoCreateNonExternalUsers, 1); This only applies to RT-Authen-ExternalAuth and is unused in a vanilla RT Set($AutoCreate, Privileged = 0); This syntax is invalid, fixing it might help -kevin System Info OS: RHEL 4 DB: MySql RT ver: 3.8.2 (I know the version is old, but I am stuck with it for now) Perl: 5.10.0 Any pointers would be wonderful Thanks Eric -BEGIN PGP SIGNATURE- Version: GnuPG v1.4.11 (GNU/Linux) iQEcBAABAgAGBQJN8PhzAAoJEPxXSAAVYnY8XRwH/349Kr79jJyc4yS4j6nnih05 w4+Nli7c9DdUZnUMczwANzRRiR6+Nud1XsJ7zSKvlDwDnV3vHPYkgNLmzpmOiKvY va0C9DPfpayLBRd3UIfBElIOGBy9p+tc7+6ltPxdzByOy3o6xtt3FY8A9T2h1r92 UKyRgKCwuTcaEiri8uiQgzV8SsIilmg6z4MNOQkkgGDtdVxq8l+cNGEyoAUqMqyV sUQwOOr/+DEl5bSzp3K/BsNMHSY0TAaNb7nAMbjVrMXxx0zF7egzuMDIAQLo5/Av WhqQj4z2mq+znu0uBYpK599ZVzlDNcupAnMUyOMCmgKM3JJnNFucWwJxiklwmB8= =TogE -END PGP SIGNATURE- pgpmDykrKtuVK.pgp Description: PGP signature
Re: [rt-users] Could not load valid user
Kevin, I fixed the syntax of that entry. It is still failing Here is the revelent log section [Thu Jun 9 17:41:44 2011] [crit]: HasRight called with no valid object (/opt/rt3/bin/../lib/RT/Principal_Overlay.pm:322) [Thu Jun 9 17:41:44 2011] [crit]: HasRight called with no valid object (/opt/rt3/bin/../lib/RT/Principal_Overlay.pm:322) [Thu Jun 9 17:41:44 2011] [error]: RT could not load a valid user, and RT's configuration does not allow for the creation of a new user for this email (.x....@x.xxx). You might need to grant 'Everyone' the right 'ReplyToTicket' for the queue Scrip. (/opt/rt3/bin/../lib/RT/Interface/Email.pm:244) [Thu Jun 9 17:41:49 2011] [crit]: : Could not send mail. (/opt/rt3/bin/../lib/RT/Interface/Email.pm:478) [Thu Jun 9 17:41:49 2011] [error]: Could not record email: Could not load a valid user (/opt/rt3/share/html/REST/1.0/NoAuth/mail-gateway:75) On Thursday, June 09, 2011 12:51:57 PM Kevin Falcone wrote: On Thu, Jun 09, 2011 at 12:44:35PM -0400, Eric Stoycon wrote: Greetings everyone, I've been strugging with this weeoe for a few days and frankly I am stumped. Here is the situation. I need to users who are not in the RT users table to have the ability to reply to a ticket via email. I've gone though the mail list and tried several of the suggestions I found there but none have solved my isssue. Please post a complete log message This is internal auth only no external auth in place. I've tried granting 'everyone' the 'ReplyToTicket' right and it fails. Config options I have enabled Set($WebFallbackToInternalAuth, 1); Set($WebExternalAuto, 1); These two only apply to external auth, if you're not using it, they won't affect the system Set($AutoCreateNonExternalUsers, 1); This only applies to RT-Authen-ExternalAuth and is unused in a vanilla RT Set($AutoCreate, Privileged = 0); This syntax is invalid, fixing it might help -kevin System Info OS: RHEL 4 DB: MySql RT ver: 3.8.2 (I know the version is old, but I am stuck with it for now) Perl: 5.10.0 Any pointers would be wonderful Thanks Eric -BEGIN PGP SIGNATURE- Version: GnuPG v1.4.11 (GNU/Linux) iQEcBAABAgAGBQJN8PhzAAoJEPxXSAAVYnY8XRwH/349Kr79jJyc4yS4j6nnih05 w4+Nli7c9DdUZnUMczwANzRRiR6+Nud1XsJ7zSKvlDwDnV3vHPYkgNLmzpmOiKvY va0C9DPfpayLBRd3UIfBElIOGBy9p+tc7+6ltPxdzByOy3o6xtt3FY8A9T2h1r92 UKyRgKCwuTcaEiri8uiQgzV8SsIilmg6z4MNOQkkgGDtdVxq8l+cNGEyoAUqMqyV sUQwOOr/+DEl5bSzp3K/BsNMHSY0TAaNb7nAMbjVrMXxx0zF7egzuMDIAQLo5/Av WhqQj4z2mq+znu0uBYpK599ZVzlDNcupAnMUyOMCmgKM3JJnNFucWwJxiklwmB8= =TogE -END PGP SIGNATURE-
Re: [rt-users] Could not load valid user
On Thu, Jun 09, 2011 at 12:01:42PM -0700, Kenneth Crocker wrote: Set($SenderMustExistInExternalDatabase, 1); This config options doesn't exist in the 3.8 codebase. Set($ValidateUserEmailAddresses, 1); Set($AutoCreate, [Privileged , 0]); I think you're getting lucky there, that's supposed to be a hashref not an arrayref and for our LDAP confiuration: Set($AutoCreateNonExternalUsers, 1); That's specific to RT::Authen::ExternalAuth -kevin Now, for all this to work, you have to make sure that you aren't granting a world of rights to the Unprivileged. We're very conservative about the control we grant to our users and ALWAYS use Groups. We do NOT grant ANY privileges to individual users. That way, only the Privileged get any real rights because they have to be in a group and only Privileged users can be in a group. Hope this helps. Kenn LBNL On Thu, Jun 9, 2011 at 10:48 AM, Eric Stoycon [1]estoy...@gmail.com wrote: Kevin, I fixed the syntax of that entry. It is still failing Here is the revelent log section [Thu Jun 9 17:41:44 2011] [crit]: HasRight called with no valid object (/opt/rt3/bin/../lib/RT/Principal_Overlay.pm:322) [Thu Jun 9 17:41:44 2011] [crit]: HasRight called with no valid object (/opt/rt3/bin/../lib/RT/Principal_Overlay.pm:322) [Thu Jun 9 17:41:44 2011] [error]: RT could not load a valid user, and RT's configuration does not allow for the creation of a new user for this email (.x....@x.xxx). You might need to grant 'Everyone' the right 'ReplyToTicket' for the queue Scrip. (/opt/rt3/bin/../lib/RT/Interface/Email.pm:244) [Thu Jun 9 17:41:49 2011] [crit]: : Could not send mail. (/opt/rt3/bin/../lib/RT/Interface/Email.pm:478) [Thu Jun 9 17:41:49 2011] [error]: Could not record email: Could not load a valid user (/opt/rt3/share/html/REST/1.0/NoAuth/mail-gateway:75) On Thursday, June 09, 2011 12:51:57 PM Kevin Falcone wrote: On Thu, Jun 09, 2011 at 12:44:35PM -0400, Eric Stoycon wrote: Greetings everyone, I've been strugging with this weeoe for a few days and frankly I am stumped. Here is the situation. I need to users who are not in the RT users table to have the ability to reply to a ticket via email. I've gone though the mail list and tried several of the suggestions I found there but none have solved my isssue. Please post a complete log message This is internal auth only no external auth in place. I've tried granting 'everyone' the 'ReplyToTicket' right and it fails. Config options I have enabled Set($WebFallbackToInternalAuth, 1); Set($WebExternalAuto, 1); These two only apply to external auth, if you're not using it, they won't affect the system Set($AutoCreateNonExternalUsers, 1); This only applies to RT-Authen-ExternalAuth and is unused in a vanilla RT Set($AutoCreate, Privileged = 0); This syntax is invalid, fixing it might help -kevin System Info OS: RHEL 4 DB: MySql RT ver: 3.8.2 (I know the version is old, but I am stuck with it for now) Perl: 5.10.0 Any pointers would be wonderful Thanks Eric -BEGIN PGP SIGNATURE- Version: GnuPG v1.4.11 (GNU/Linux) iQEcBAABAgAGBQJN8PhzAAoJEPxXSAAVYnY8XRwH/349Kr79jJyc4yS4j6nnih05 w4+Nli7c9DdUZnUMczwANzRRiR6+Nud1XsJ7zSKvlDwDnV3vHPYkgNLmzpmOiKvY va0C9DPfpayLBRd3UIfBElIOGBy9p+tc7+6ltPxdzByOy3o6xtt3FY8A9T2h1r92 UKyRgKCwuTcaEiri8uiQgzV8SsIilmg6z4MNOQkkgGDtdVxq8l+cNGEyoAUqMqyV sUQwOOr/+DEl5bSzp3K/BsNMHSY0TAaNb7nAMbjVrMXxx0zF7egzuMDIAQLo5/Av WhqQj4z2mq+znu0uBYpK599ZVzlDNcupAnMUyOMCmgKM3JJnNFucWwJxiklwmB8= =TogE -END PGP SIGNATURE- References Visible links 1. mailto:estoy...@gmail.com pgphFm8g1HrLq.pgp Description: PGP signature
Re: [rt-users] Could not load valid user
On Thu, Jun 09, 2011 at 01:48:06PM -0400, Eric Stoycon wrote: [Thu Jun 9 17:41:44 2011] [crit]: HasRight called with no valid object (/opt/rt3/bin/../lib/RT/Principal_Overlay.pm:322) [Thu Jun 9 17:41:44 2011] [crit]: HasRight called with no valid object (/opt/rt3/bin/../lib/RT/Principal_Overlay.pm:322) [Thu Jun 9 17:41:44 2011] [error]: RT could not load a valid user, and RT's configuration does not allow for the creation of a new user for this email (.x....@x.xxx). You might need to grant 'Everyone' the right 'ReplyToTicket' for the queue Scrip. (/opt/rt3/bin/../lib/RT/Interface/Email.pm:244) This line [Thu Jun 9 17:41:49 2011] [crit]: : Could not send mail. (/opt/rt3/bin/../lib/RT/Interface/Email.pm:478) is actually indicative of a bad misconfiguration in your RT_SiteConfig.pm that you should look into around SendmailPath Once you get that cleared up, turning on LogStackTrace to 'error' will tell you a lot more about what is causing your crits and errors. Turning on debug logging may help also. -kevin [Thu Jun 9 17:41:49 2011] [error]: Could not record email: Could not load a valid user (/opt/rt3/share/html/REST/1.0/NoAuth/mail-gateway:75) pgpwtgtFXJQu7.pgp Description: PGP signature
Re: [rt-users] Could not load valid user
Kevin, Yep. Wrong syntax. Now that I look at it, I don't really need to set it at all because I believe RT defaults to UnPrivileged when adding a new user automatically. Kenn LBNL On Thu, Jun 9, 2011 at 12:15 PM, Kevin Falcone falc...@bestpractical.comwrote: On Thu, Jun 09, 2011 at 12:01:42PM -0700, Kenneth Crocker wrote: Set($SenderMustExistInExternalDatabase, 1); This config options doesn't exist in the 3.8 codebase. Set($ValidateUserEmailAddresses, 1); Set($AutoCreate, [Privileged , 0]); I think you're getting lucky there, that's supposed to be a hashref not an arrayref and for our LDAP confiuration: Set($AutoCreateNonExternalUsers, 1); That's specific to RT::Authen::ExternalAuth -kevin Now, for all this to work, you have to make sure that you aren't granting a world of rights to the Unprivileged. We're very conservative about the control we grant to our users and ALWAYS use Groups. We do NOT grant ANY privileges to individual users. That way, only the Privileged get any real rights because they have to be in a group and only Privileged users can be in a group. Hope this helps. Kenn LBNL On Thu, Jun 9, 2011 at 10:48 AM, Eric Stoycon [1]estoy...@gmail.com wrote: Kevin, I fixed the syntax of that entry. It is still failing Here is the revelent log section [Thu Jun 9 17:41:44 2011] [crit]: HasRight called with no valid object (/opt/rt3/bin/../lib/RT/Principal_Overlay.pm:322) [Thu Jun 9 17:41:44 2011] [crit]: HasRight called with no valid object (/opt/rt3/bin/../lib/RT/Principal_Overlay.pm:322) [Thu Jun 9 17:41:44 2011] [error]: RT could not load a valid user, and RT's configuration does not allow for the creation of a new user for this email (.x....@x.xxx). You might need to grant 'Everyone' the right 'ReplyToTicket' for the queue Scrip. (/opt/rt3/bin/../lib/RT/Interface/Email.pm:244) [Thu Jun 9 17:41:49 2011] [crit]: : Could not send mail. (/opt/rt3/bin/../lib/RT/Interface/Email.pm:478) [Thu Jun 9 17:41:49 2011] [error]: Could not record email: Could not load a valid user (/opt/rt3/share/html/REST/1.0/NoAuth/mail-gateway:75) On Thursday, June 09, 2011 12:51:57 PM Kevin Falcone wrote: On Thu, Jun 09, 2011 at 12:44:35PM -0400, Eric Stoycon wrote: Greetings everyone, I've been strugging with this weeoe for a few days and frankly I am stumped. Here is the situation. I need to users who are not in the RT users table to have the ability to reply to a ticket via email. I've gone though the mail list and tried several of the suggestions I found there but none have solved my isssue. Please post a complete log message This is internal auth only no external auth in place. I've tried granting 'everyone' the 'ReplyToTicket' right and it fails. Config options I have enabled Set($WebFallbackToInternalAuth, 1); Set($WebExternalAuto, 1); These two only apply to external auth, if you're not using it, they won't affect the system Set($AutoCreateNonExternalUsers, 1); This only applies to RT-Authen-ExternalAuth and is unused in a vanilla RT Set($AutoCreate, Privileged = 0); This syntax is invalid, fixing it might help -kevin System Info OS: RHEL 4 DB: MySql RT ver: 3.8.2 (I know the version is old, but I am stuck with it for now) Perl: 5.10.0 Any pointers would be wonderful Thanks Eric -BEGIN PGP SIGNATURE- Version: GnuPG v1.4.11 (GNU/Linux) iQEcBAABAgAGBQJN8PhzAAoJEPxXSAAVYnY8XRwH/349Kr79jJyc4yS4j6nnih05 w4+Nli7c9DdUZnUMczwANzRRiR6+Nud1XsJ7zSKvlDwDnV3vHPYkgNLmzpmOiKvY va0C9DPfpayLBRd3UIfBElIOGBy9p+tc7+6ltPxdzByOy3o6xtt3FY8A9T2h1r92 UKyRgKCwuTcaEiri8uiQgzV8SsIilmg6z4MNOQkkgGDtdVxq8l+cNGEyoAUqMqyV sUQwOOr/+DEl5bSzp3K/BsNMHSY0TAaNb7nAMbjVrMXxx0zF7egzuMDIAQLo5/Av WhqQj4z2mq+znu0uBYpK599ZVzlDNcupAnMUyOMCmgKM3JJnNFucWwJxiklwmB8= =TogE -END PGP SIGNATURE- References Visible links 1. mailto:estoy...@gmail.com
[rt-users] could not load valid user message
Looking at the templates, I don't see where the could not load a valid user message is generated. Am I missing something obvious? Further, these messages always seem to come from h...@myrtserver.foo.com. How can I change that? Should I just alias that address to an autoresponder? -- David Griffith dgri...@cs.csubak.edu A: Because it fouls the order in which people normally read text. Q: Why is top-posting such a bad thing? A: Top-posting. Q: What is the most annoying thing in e-mail? ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Could not load valid user
On Mon, Jun 2, 2008 at 1:10 PM, Ruben Lehmann [EMAIL PROTECTED] wrote: Hi I granted globally to 'Everyone' the right 'ReplyToTicket' but I still get this message: --- RT could not load a valid user, and RT's configuration does not allow for the creation of a new user for this email ([EMAIL PROTECTED]). You might need to grant 'Everyone' the right 'ReplyToTicket' for the queue Example. --- Regards Monzoon Networks AG Ruben Lehmann Network Engineer Riedthofstrasse 124, CH-8105 Regensdorf tel: +41 43 500 04 76 mobile: +41 78 656 47 72 Try adding 'Everyone' the right 'Create Ticket' as well. Yogesh -- Nomadic Workers - hotspot.monzoon.net Wireless Internet - home.monzoon.net Surf the safer way - www.swissvpn.net -- ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Could not load valid user
IT Guy, Maybe someone already mentioned this, but it sounds like you have conflicting configurations between looking for someone in the user DB and adding someone who isn't there. Hope this helps. Kenn LBNL On 6/4/2008 9:46 AM, IT GUY wrote: On Mon, Jun 2, 2008 at 1:10 PM, Ruben Lehmann [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] wrote: Hi I granted globally to 'Everyone' the right 'ReplyToTicket' but I still get this message: --- RT could not load a valid user, and RT's configuration does not allow for the creation of a new user for this email ([EMAIL PROTECTED] mailto:[EMAIL PROTECTED]). You might need to grant 'Everyone' the right 'ReplyToTicket' for the queue Example. --- Regards Monzoon Networks AG Ruben Lehmann Network Engineer Riedthofstrasse 124, CH-8105 Regensdorf tel: +41 43 500 04 76 mobile: +41 78 656 47 72 Try adding 'Everyone' the right 'Create Ticket' as well. Yogesh -- Nomadic Workers - hotspot.monzoon.net http://hotspot.monzoon.net/ Wireless Internet - home.monzoon.net http://home.monzoon.net/ Surf the safer way - www.swissvpn.net http://www.swissvpn.net/ -- ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com http://wiki.bestpractical.com/ Commercial support: [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com http://rtbook.bestpractical.com/ ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Could not load valid user
Hi I granted globally to 'Everyone' the right 'ReplyToTicket' but I still get this message: --- RT could not load a valid user, and RT's configuration does not allow for the creation of a new user for this email ([EMAIL PROTECTED]). You might need to grant 'Everyone' the right 'ReplyToTicket' for the queue Example. --- Regards Monzoon Networks AG Ruben Lehmann Network Engineer Riedthofstrasse 124, CH-8105 Regensdorf tel: +41 43 500 04 76 mobile: +41 78 656 47 72 -- Nomadic Workers - hotspot.monzoon.net Wireless Internet - home.monzoon.net Surf the safer way - www.swissvpn.net -- ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] could not load valid user
I've been using RT 3.4.5 for some time now and with much success. Today I upgraded to the latest 3.6.1. The web interface is looking good but I can't get email piping to work - we make heavy use of that. My alias file has this line: helpdesk: |/usr/local/rt/bin/rt-mailgate --queue 'General' --url http://rt.bluenoteweb.com/; Using 3.4.5 I did not have the --queue 'General' in there, it automatically created the ticket in the General queue if nothing else was specified. After the upgrade it gave me an error about not being able to find the queue, so I added that. Now I am seeing this error in the logs: Dec 14 12:17:44 beethoven RT: RT could not load a valid user, and RT's configuration does not allow for the creation of a new user for this email ([EMAIL PROTECTED]). You might need to grant 'Everyone' the right 'CreateTicket' for the queue General. (/usr/local/rt/lib/RT/Interface/Email.pm:241) Dec 14 12:17:44 beethoven RT: RT could not load a valid user, and RT's configuration does not allow for the creation of a new user for your email. (/usr/local/rt/lib/RT/Interface/Email.pm:241) Dec 14 12:17:44 beethoven RT: Could not record email: Could not load a valid user (/usr/local/rt/share/html/REST/1.0/NoAuth/mail-gateway:73) The second error message is returned to the requester and copied to me. I have tried this using non-privileged users, email addresses that were not previously in the database, and privileged users. In all cases an emailed message is returned with this same error. I tried replying to a ticket through the web interface and then replying to the reply - same error. The group everybody definitely has rights to createticket in the general queue. I have double and triple checked that setting. I have looked through the wiki and the mailing list archives. Everything I've found I've tried and with no luck. The rights are set correctly. We are not using LDAP or any external authentication. What's the next step to try? ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] could not load valid user
After entirely too much time spent working with this, I figured out the problem. In 3.4.5, RT assumed that if 'action' was not given it was 'correspond.' Adding '--action correspond' to the aliases line takes care of it. I think the error message is quite a bit misleading, but I did figure it out eventually. I'll see if there's a place in the wiki where I can put this. Chris Dunning wrote: Using 3.4.5 I did not have the --queue 'General' in there, it automatically created the ticket in the General queue if nothing else was specified. After the upgrade it gave me an error about not being able to find the queue, so I added that. Now I am seeing this error in the logs: Dec 14 12:17:44 beethoven RT: RT could not load a valid user, and RT's configuration does not allow for the creation of a new user for this email ([EMAIL PROTECTED]). You might need to grant 'Everyone' the right 'CreateTicket' for the queue General. (/usr/local/rt/lib/RT/Interface/Email.pm:241) Dec 14 12:17:44 beethoven RT: RT could not load a valid user, and RT's configuration does not allow for the creation of a new user for your email. (/usr/local/rt/lib/RT/Interface/Email.pm:241) Dec 14 12:17:44 beethoven RT: Could not record email: Could not load a valid user (/usr/local/rt/share/html/REST/1.0/NoAuth/mail-gateway:73) ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
