Re: [rt-users] How do I allow ticket creation for a user

2010-04-05 Thread Kevin Falcone 
On Sun, Apr 04, 2010 at 01:11:45PM +0100, Kevin Bailey wrote:
>Hiya,
> 
>Thanks for the replies - I poked around and found that if I add these 
> permissions to a user on
>a queue
> 
>CommentOnTicket
>[1][ ] CreateTicket
>[2][ ] ReplyToTicket
>[3][ ] SeeQueue
>[4][ ] ShowTicket
>[5][ ] ShowTicketComments
> 
>The user can then create a ticket for that queue with the web interface.
> 
>The additional point to note is that the user will then be able to use the 
> normal interface to
>view *all* tickets in the queue - even if they are not the requestor.

Don't hand ShowTicket out Unprivileged on the queue, hand it out to
Requestors and Ccs on the queue, then users can only see tickets they
created (or were added as a CC to by someone)

-kevin

>Thanks for the pointers,
> 
>Kev
> 
>Kevin Bailey wrote:
> 
>  Hi,
> 
>  I've allowed a user to log in to view tickets - and this is really good 
> in the SelfService
>  area.
> 
>  However,, they can't create a ticket - what permissions do I have to 
> give where to allow a
>  user to create a ticket in a single queue via the web interface.
> 
>  Thanks,
>  --
>  Kevin Bailey
>  Director/Programmer - Freeway Projects Limited
>  Web: [6]www.freewayprojects.com
>  Email: [7]kbai...@freewayprojects.com
>  Phone: +44 (0)1752 267090
> 
> 
> 
> 
> 
> 
>  Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>  Buy a copy at [8]http://rtbook.bestpractical.com
> 
>--
>Kevin Bailey
>Director/Programmer - Freeway Projects Limited
>Web: [9]www.freewayprojects.com
>Email: [10]kbai...@freewayprojects.com
>Phone: +44 (0)1752 267090
> 
> References
> 
>Visible links
>6. http://www.freewayprojects.com/
>7. mailto:kbai...@freewayprojects.com
>8. http://rtbook.bestpractical.com/
>9. http://www.freewayprojects.com/
>   10. mailto:kbai...@freewayprojects.com

> 
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com



pgpKj85cmNd0U.pgp
Description: PGP signature

Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

Re: [rt-users] How do I allow ticket creation for a user

2010-04-04 Thread Kevin Bailey 

Hiya,

Thanks for the replies - I poked around and found that if I add these 
permissions to a user on a queue


CommentOnTicket
CreateTicket
ReplyToTicket
SeeQueue
ShowTicket
ShowTicketComments

The user can then create a ticket for that queue with the web interface.

The additional point to note is that the user will then be able to use 
the normal interface to view *all* tickets in the queue - even if they 
are not the requestor.


Thanks for the pointers,

Kev

Kevin Bailey wrote:

Hi,

I've allowed a user to log in to view tickets - and this is really 
good in the SelfService area.


However,, they can't create a ticket - what permissions do I have to 
give where to allow a user to create a ticket in a single queue via 
the web interface.


Thanks,
--
*Kevin Bailey*
Director/Programmer - Freeway Projects Limited
Web: www.freewayprojects.com 
Email: kbai...@freewayprojects.com 
Phone: +44 (0)1752 267090



Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com


--
*Kevin Bailey*
Director/Programmer - Freeway Projects Limited
Web: www.freewayprojects.com 
Email: kbai...@freewayprojects.com 
Phone: +44 (0)1752 267090

Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

Re: [rt-users] How do I allow ticket creation for a user

2010-04-04 Thread Brumm, Torsten / Kuehne + Nagel / Ham MI-ID 
Hi kevin,
Sorry i forgot: SeeQueue right is also needed!

Torsten

- Originalnachricht -

Kuehne + Nagel (AG & Co.) KG, Geschaeftsleitung: Hans-Georg Brinkmann (Vors.), 
Dirk Blesius, Reiner Heiken, Bruno Mang, Alfred Manke, Christian Marnetté, Mark 
Reinhardt, Jens Wollesen, Rainer Wunn, Sitz: Bremen, Registergericht: Bremen, 
HRA 21928, USt-IdNr.: DE 812773878, Persoenlich haftende Gesellschaft: Kuehne & 
Nagel A.G., Sitz: Contern/Luxemburg Geschaeftsfuehrender Verwaltungsrat: 
Klaus-Michael Kuehne



Von: rt-users-boun...@lists.bestpractical.com 

An: Kevin Bailey 
Cc: RT-Users@lists.bestpractical.com 
Gesendet: Sun Apr 04 08:19:15 2010
Betreff: Re: [rt-users] How do I allow ticket creation for a user

Hi Kevin,
at best you grant CreateTicket right to System Group: Unprivileged
Users inside the needed Queues.

Torsten

2010/4/4 Kevin Bailey :
> Hi,
>
> I've allowed a user to log in to view tickets - and this is really good in
> the SelfService area.
>
> However,, they can't create a ticket - what permissions do I have to give
> where to allow a user to create a ticket in a single queue via the web
> interface.
>
> Thanks,
> --
> Kevin Bailey
> Director/Programmer - Freeway Projects Limited
> Web: www.freewayprojects.com
> Email: kbai...@freewayprojects.com
> Phone: +44 (0)1752 267090
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
>



-- 
MFG

Torsten Brumm

http://www.brumm.me
http://www.elektrofeld.de

Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com


Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

Re: [rt-users] How do I allow ticket creation for a user

2010-04-03 Thread Torsten Brumm 
Hi Kevin,
at best you grant CreateTicket right to System Group: Unprivileged
Users inside the needed Queues.

Torsten

2010/4/4 Kevin Bailey :
> Hi,
>
> I've allowed a user to log in to view tickets - and this is really good in
> the SelfService area.
>
> However,, they can't create a ticket - what permissions do I have to give
> where to allow a user to create a ticket in a single queue via the web
> interface.
>
> Thanks,
> --
> Kevin Bailey
> Director/Programmer - Freeway Projects Limited
> Web: www.freewayprojects.com
> Email: kbai...@freewayprojects.com
> Phone: +44 (0)1752 267090
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
>



-- 
MFG

Torsten Brumm

http://www.brumm.me
http://www.elektrofeld.de

Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

[rt-users] How do I allow ticket creation for a user

2010-04-03 Thread Kevin Bailey 

Hi,

I've allowed a user to log in to view tickets - and this is really good 
in the SelfService area.


However,, they can't create a ticket - what permissions do I have to 
give where to allow a user to create a ticket in a single queue via the 
web interface.


Thanks,
--
*Kevin Bailey*
Director/Programmer - Freeway Projects Limited
Web: www.freewayprojects.com 
Email: kbai...@freewayprojects.com 
Phone: +44 (0)1752 267090

Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com