Re: [rt-users] How to create ticket without log in using CommandBy MAil

[Dumitru Catalin]

To email set by variable:  Set( $CorrespondAddress, '
r...@organizationdomain.ro'); in RT_SiteConfig.pm file

În mie., 20 ian. 2016 la 12:02, vahid Khorasani  a
scris:

> To who my users must their emails Dumitru ??
> I mean which email address is responsible for taking user emails and
> converting them into tickets ?? :-\ :-\ :-[
>
> On 01/16/2016 08:11 PM, Dumitru Catalin wrote:
>
> First, in RT_SiteConfig.pm you need to define your address like: Set(
> $CorrespondAddress, 'r...@organizationdomain.ro');
> Set( $CommentAddress, 'comm...@organizationdomain.ro'); then, if you use
> postfix, you need to create aliases in /etc/aliases for queue like:
>
> rt-testqueue:  "|/opt/rt4/bin/rt-mailgate --queue testqueue
> --action correspond --url http://organizationdomain.ro";
> comment-testqueue:"|/opt/rt4/bin/rt-mailgate --queue testqueue
> --action comment --url http://organizationdomain.ro";
>
> After this settings restart httpd and postfix.
>
>
>
>
> În sâm., 16 ian. 2016 la 09:50, vahid Khorasani via rt-users <
> rt-users@lists.bestpractical.com> a scris:
>
>> Hi
>> I' m working on a project to let lots of external users to create
>> tickets anytime the deal with a problem and my support team start
>> working on it to solve it ,but I don't have any user accounts for them
>> neither in my RT local database nor in my LDAP ( and absolutely I don't
>> wanna have any ;-) ).
>> I installed CommandByMail extension on my RT and I also enabled it in my
>> RT_SiteConfig.pm file but it doesn't work.
>> I have two questions:
>> 1-To whom these external users must send their mail (I mean what email
>> address)??
>> 2-Should I add anything special in my RT_SiteConfig.pm ??
>>
>
> --
Dumitru Ionut Catalin
email: d.i.cata...@gmail.com / dcata...@outlook.com
tel.: 0762676337

Re: [rt-users] How to create ticket without log in using CommandBy MAil

[vahid Khorasani via rt-users]

--- Begin Message ---

To who my users must their emails Dumitru ??
I mean which email address is responsible for taking user emails and 
converting them into tickets ??:-\ :-\ :-[


On 01/16/2016 08:11 PM, Dumitru Catalin wrote:
First, in RT_SiteConfig.pm you need to define your address like: Set( 
$CorrespondAddress, 'r...@organizationdomain.ro 
');
Set( $CommentAddress, 'comm...@organizationdomain.ro 
'); then, if you use postfix, 
you need to create aliases in /etc/aliases for queue like:


rt-testqueue:  "|/opt/rt4/bin/rt-mailgate --queue testqueue 
--action correspond --url http://organizationdomain.ro";
comment-testqueue:"|/opt/rt4/bin/rt-mailgate --queue testqueue 
--action comment --url http://organizationdomain.ro";


After this settings restart httpd and postfix.




În sâm., 16 ian. 2016 la 09:50, vahid Khorasani via rt-users 
> a scris:


Hi
I' m working on a project to let lots of external users to create
tickets anytime the deal with a problem and my support team start
working on it to solve it ,but I don't have any user accounts for them
neither in my RT local database nor in my LDAP ( and absolutely I
don't
wanna have any ;-) ).
I installed CommandByMail extension on my RT and I also enabled it
in my
RT_SiteConfig.pm file but it doesn't work.
I have two questions:
1-To whom these external users must send their mail (I mean what email
address)??
2-Should I add anything special in my RT_SiteConfig.pm ??



--- End Message ---

Re: [rt-users] How to create ticket without log in using CommandBy MAil

[Dumitru Catalin]

First, in RT_SiteConfig.pm you need to define your address like: Set(
$CorrespondAddress, 'r...@organizationdomain.ro');
Set( $CommentAddress, 'comm...@organizationdomain.ro'); then, if you use
postfix, you need to create aliases in /etc/aliases for queue like:

rt-testqueue:  "|/opt/rt4/bin/rt-mailgate --queue testqueue
--action correspond --url http://organizationdomain.ro";
comment-testqueue:"|/opt/rt4/bin/rt-mailgate --queue testqueue --action
comment --url http://organizationdomain.ro";

After this settings restart httpd and postfix.




În sâm., 16 ian. 2016 la 09:50, vahid Khorasani via rt-users <
rt-users@lists.bestpractical.com> a scris:

> Hi
> I' m working on a project to let lots of external users to create
> tickets anytime the deal with a problem and my support team start
> working on it to solve it ,but I don't have any user accounts for them
> neither in my RT local database nor in my LDAP ( and absolutely I don't
> wanna have any ;-) ).
> I installed CommandByMail extension on my RT and I also enabled it in my
> RT_SiteConfig.pm file but it doesn't work.
> I have two questions:
> 1-To whom these external users must send their mail (I mean what email
> address)??
> 2-Should I add anything special in my RT_SiteConfig.pm ??
>

[rt-users] How to create ticket without log in using CommandBy MAil

[vahid Khorasani via rt-users]

--- Begin Message ---

Hi
I' m working on a project to let lots of external users to create 
tickets anytime the deal with a problem and my support team start 
working on it to solve it ,but I don't have any user accounts for them 
neither in my RT local database nor in my LDAP ( and absolutely I don't 
wanna have any ;-) ).
I installed CommandByMail extension on my RT and I also enabled it in my 
RT_SiteConfig.pm file but it doesn't work.

I have two questions:
1-To whom these external users must send their mail (I mean what email 
address)??

2-Should I add anything special in my RT_SiteConfig.pm ??
--- End Message ---