Re: [rt-users] Re-assign tickets
On Wed, Sep 19, 2012 at 2:25 PM, Matt Brennan wrote:
> 2924 through 2935. I do notice that there's something about "Force" in
> that if statement, but it seems force is an internal thing to allow
> automated processes to override the check.
>
Oh, it looks like I can do it programmatically using
$ticket->SetOwner('other_guy', 'Force'). Now I just have to figure out how
to expose that on the UI. And it looks like that's the reason you can't
Steal from the Basic screen - because they want to enforce the difference
between Take and Steal using that argument.
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Re: [rt-users] Re-assign tickets
Errr, and I mean lines 2924 through 2935 in lib/RT/Ticket.pm -Matt On Wed, Sep 19, 2012 at 2:25 PM, Matt Brennan wrote: > I dealt with this in one install by commenting out (in 4.0.6) lines > 2924 through 2935. I do notice that there's something about "Force" in > that if statement, but it seems force is an internal thing to allow > automated processes to override the check. > > -Matt > > On Wed, Sep 19, 2012 at 2:17 PM, Paul Tomblin wrote: >> I've noticed that I can "steal" a ticket using the "Actions"->"Steal" >> dropdown on the ticket display, however I can't steal if by changing the >> "Owner" dropdown on the Basics page. When I attempt to, I get a message >> "You can only take tickets that are unowned". Is this intentional, or an >> oversight? >> >> Also, is there some privilege that would allow me to re-assign a ticket from >> one person to another? As a work-around, I can steal it and assign it, but >> I'd like to do it in one step. >> >> -- >> http://www.linkedin.com/in/paultomblin >> http://careers.stackoverflow.com/ptomblin >> >> >> >> >> Final RT training for 2012 in Atlanta, GA - October 23 & 24 >> http://bestpractical.com/training >> >> We're hiring! http://bestpractical.com/jobs >> Final RT training for 2012 in Atlanta, GA - October 23 & 24 http://bestpractical.com/training We're hiring! http://bestpractical.com/jobs
Re: [rt-users] Re-assign tickets
I dealt with this in one install by commenting out (in 4.0.6) lines 2924 through 2935. I do notice that there's something about "Force" in that if statement, but it seems force is an internal thing to allow automated processes to override the check. -Matt On Wed, Sep 19, 2012 at 2:17 PM, Paul Tomblin wrote: > I've noticed that I can "steal" a ticket using the "Actions"->"Steal" > dropdown on the ticket display, however I can't steal if by changing the > "Owner" dropdown on the Basics page. When I attempt to, I get a message > "You can only take tickets that are unowned". Is this intentional, or an > oversight? > > Also, is there some privilege that would allow me to re-assign a ticket from > one person to another? As a work-around, I can steal it and assign it, but > I'd like to do it in one step. > > -- > http://www.linkedin.com/in/paultomblin > http://careers.stackoverflow.com/ptomblin > > > > > Final RT training for 2012 in Atlanta, GA - October 23 & 24 > http://bestpractical.com/training > > We're hiring! http://bestpractical.com/jobs > Final RT training for 2012 in Atlanta, GA - October 23 & 24 http://bestpractical.com/training We're hiring! http://bestpractical.com/jobs
[rt-users] Re-assign tickets
I've noticed that I can "steal" a ticket using the "Actions"->"Steal" dropdown on the ticket display, however I can't steal if by changing the "Owner" dropdown on the Basics page. When I attempt to, I get a message "You can only take tickets that are unowned". Is this intentional, or an oversight? Also, is there some privilege that would allow me to re-assign a ticket from one person to another? As a work-around, I can steal it and assign it, but I'd like to do it in one step. -- http://www.linkedin.com/in/paultomblin http://careers.stackoverflow.com/ptomblin Final RT training for 2012 in Atlanta, GA - October 23 & 24 http://bestpractical.com/training We're hiring! http://bestpractical.com/jobs
