Re: [rt-users] Shredder in 3.8.2
Hi Richard, I applied the permissions recursively and that appears to have fixed it. Many thanx, Jim -Original Message- From: Richard Foley [mailto:richard.fo...@rfi.net] Sent: 09 March 2009 07:59 To: rt-users@lists.bestpractical.com Cc: Jim Tambling; rt-us...@bestpractical.com Subject: Re: [rt-users] Shredder in 3.8.2 Hi Jim, "Shredder needs a directory to write dumps to. Please check that you have /usr/local/rt/var/data/RT-Shredder and it is writable by your web server." Looks to me as though that should work: # ps -ef | grep apache ... www-data 22739 3889 0 16:19 ?00:00:03 /usr/sbin/apache2 -k # ls -lR /usr/local/rt/var/data: ... drwxrwsrwx 2 www-data staff 4096 2009-02-19 10:52 RT_Shredder 1. Have you restarted your apache? 2. Have you tried being pedantic and checking each and every directory above there too? ls -d /usr ls -d /usr/local ls -d /usr/local/rt ls -d /usr/local/rt/var ls -d /usr/local/rt/var/data ls -d /usr/local/rt/var/data/RT_Shredder -- Richard Foley Ciao - shorter than aufwiedersehen http://www.rfi.net/ On Sunday 08 March 2009 18:54:52 Jim Tambling wrote: > Hi again, > > > greyarea jim # ls -lR /usr/local/rt/var/data > /usr/local/rt/var/data: > total 4 > drwxrwsrwx 2 www-data staff 4096 2009-02-19 10:52 RT_Shredder > > /usr/local/rt/var/data/RT_Shredder: > total 0 > > > Thanks, Jim > > -Original Message- > From: Richard Foley [mailto:richard.fo...@rfi.net] > Sent: 07 March 2009 08:44 > To: rt-us...@bestpractical.com > Cc: Jim Tambling; rt-users@lists.bestpractical.com > Subject: Re: [rt-users] Shredder in 3.8.2 > > > It might help to use a couple of different commands, please try these > two: > > groups www-data > > ls -lR /usr/local/rt/var/data > > -- > Richard Foley > Ciao - shorter than aufwiedersehen > > http://www.rfi.net/ > > On Friday 06 March 2009 17:46:50 Jim Tambling wrote: > > Hi, > > > > greyarea jim # ls -l /usr/local/rt/var/data/RT_Shredder/ > > total 0 > > greyarea jim # ps -ef | grep apache2 > > root 3889 1 0 13:57 ?00:00:06 /usr/sbin/apache2 -k > > start > > root 3898 11198 0 13:57 pts/700:00:00 tail -f > > /var/log/apache2/error.log > > root 5862 32163 0 12:36 pts/100:00:00 tail -f > > /var/log/apache2/error.log > > root 18192 935 0 14:33 pts/400:00:00 tail -F > > /var/log/apache2/error.log > > www-data 22739 3889 0 16:19 ?00:00:03 /usr/sbin/apache2 -k > > start > > www-data 22740 3889 0 16:19 ?00:00:05 /usr/sbin/apache2 -k > > start > > www-data 22741 3889 0 16:19 ?00:00:04 /usr/sbin/apache2 -k > > start > > www-data 22742 3889 0 16:19 ?00:00:03 /usr/sbin/apache2 -k > > start > > www-data 22743 3889 0 16:19 ?00:00:03 /usr/sbin/apache2 -k > > start > > www-data 22765 3889 0 16:19 ?00:00:02 /usr/sbin/apache2 -k > > start > > www-data 25089 3889 0 16:26 ?00:00:02 /usr/sbin/apache2 -k > > start > > www-data 25090 3889 0 16:26 ?00:00:01 /usr/sbin/apache2 -k > > start > > www-data 25091 3889 0 16:26 ?00:00:02 /usr/sbin/apache2 -k > > start > > root 31666 984 0 16:42 pts/200:00:00 grep apache2 > > > > -Original Message- > > From: Richard Foley [mailto:richard.fo...@rfi.net] > > Sent: 06 March 2009 13:24 > > To: Jim Tambling > > Cc: rt-users@lists.bestpractical.com; rt-us...@bestpractical.com > > Subject: Re: [rt-users] Shredder in 3.8.2 > > > > > > On Friday 06 March 2009 14:04:17 Jim Tambling wrote: > > > Hi > > > > > > I am trying to get shredder working, I have created the directory > > > and > > > made it writable by www-data but I still get an error; > > > > > > "Shredder needs a directory to write dumps to. Please check that > > > you have class="file-path">/usr/local/rt/var/data/RT-Shredder > > > and it is writable by your web server." > > > > > > Am I missing something? > > > > > Maybe www-data is the wrong user/group - please post the result of: > > > > ls -l /usr/local/rt/var/data/RT-Shredder > > > > and (for apache or httpd): > > > > ps -ef | grep httpd > > > > and the results of running the "groups" command against the RT > > "user", something _like_ this might do it: > > > > groups rtuser &g
Re: [rt-users] Shredder in 3.8.2
Hi Jim, "Shredder needs a directory to write dumps to. Please check that you have /usr/local/rt/var/data/RT-Shredder and it is writable by your web server." Looks to me as though that should work: # ps -ef | grep apache ... www-data 22739 3889 0 16:19 ?00:00:03 /usr/sbin/apache2 -k # ls -lR /usr/local/rt/var/data: ... drwxrwsrwx 2 www-data staff 4096 2009-02-19 10:52 RT_Shredder 1. Have you restarted your apache? 2. Have you tried being pedantic and checking each and every directory above there too? ls -d /usr ls -d /usr/local ls -d /usr/local/rt ls -d /usr/local/rt/var ls -d /usr/local/rt/var/data ls -d /usr/local/rt/var/data/RT_Shredder -- Richard Foley Ciao - shorter than aufwiedersehen http://www.rfi.net/ On Sunday 08 March 2009 18:54:52 Jim Tambling wrote: > Hi again, > > > greyarea jim # ls -lR /usr/local/rt/var/data > /usr/local/rt/var/data: > total 4 > drwxrwsrwx 2 www-data staff 4096 2009-02-19 10:52 RT_Shredder > > /usr/local/rt/var/data/RT_Shredder: > total 0 > > > Thanks, Jim > > -Original Message- > From: Richard Foley [mailto:richard.fo...@rfi.net] > Sent: 07 March 2009 08:44 > To: rt-us...@bestpractical.com > Cc: Jim Tambling; rt-users@lists.bestpractical.com > Subject: Re: [rt-users] Shredder in 3.8.2 > > > It might help to use a couple of different commands, please try these > two: > > groups www-data > > ls -lR /usr/local/rt/var/data > > -- > Richard Foley > Ciao - shorter than aufwiedersehen > > http://www.rfi.net/ > > On Friday 06 March 2009 17:46:50 Jim Tambling wrote: > > Hi, > > > > greyarea jim # ls -l /usr/local/rt/var/data/RT_Shredder/ > > total 0 > > greyarea jim # ps -ef | grep apache2 > > root 3889 1 0 13:57 ?00:00:06 /usr/sbin/apache2 -k > > start > > root 3898 11198 0 13:57 pts/700:00:00 tail -f > > /var/log/apache2/error.log > > root 5862 32163 0 12:36 pts/100:00:00 tail -f > > /var/log/apache2/error.log > > root 18192 935 0 14:33 pts/400:00:00 tail -F > > /var/log/apache2/error.log > > www-data 22739 3889 0 16:19 ?00:00:03 /usr/sbin/apache2 -k > > start > > www-data 22740 3889 0 16:19 ?00:00:05 /usr/sbin/apache2 -k > > start > > www-data 22741 3889 0 16:19 ?00:00:04 /usr/sbin/apache2 -k > > start > > www-data 22742 3889 0 16:19 ?00:00:03 /usr/sbin/apache2 -k > > start > > www-data 22743 3889 0 16:19 ?00:00:03 /usr/sbin/apache2 -k > > start > > www-data 22765 3889 0 16:19 ?00:00:02 /usr/sbin/apache2 -k > > start > > www-data 25089 3889 0 16:26 ?00:00:02 /usr/sbin/apache2 -k > > start > > www-data 25090 3889 0 16:26 ?00:00:01 /usr/sbin/apache2 -k > > start > > www-data 25091 3889 0 16:26 ?00:00:02 /usr/sbin/apache2 -k > > start > > root 31666 984 0 16:42 pts/200:00:00 grep apache2 > > > > -Original Message- > > From: Richard Foley [mailto:richard.fo...@rfi.net] > > Sent: 06 March 2009 13:24 > > To: Jim Tambling > > Cc: rt-users@lists.bestpractical.com; rt-us...@bestpractical.com > > Subject: Re: [rt-users] Shredder in 3.8.2 > > > > > > On Friday 06 March 2009 14:04:17 Jim Tambling wrote: > > > Hi > > > > > > I am trying to get shredder working, I have created the directory > > > and > > > made it writable by www-data but I still get an error; > > > > > > "Shredder needs a directory to write dumps to. Please check that you > > > have class="file-path">/usr/local/rt/var/data/RT-Shredder > > > and it is writable by your web server." > > > > > > Am I missing something? > > > > > Maybe www-data is the wrong user/group - please post the result of: > > > > ls -l /usr/local/rt/var/data/RT-Shredder > > > > and (for apache or httpd): > > > > ps -ef | grep httpd > > > > and the results of running the "groups" command against the RT "user", > > something _like_ this might do it: > > > > groups rtuser > > > > -- > > Richard Foley > > Ciao - shorter than aufwiedersehen > > > > http://www.rfi.net/ > > > > No virus found in this incoming message. > > Checked by AVG - www.avg.com > > Version: 8.0.237 / Virus Database: 270.11.8/1987 - Release Date: > > 03/06/09
Re: [rt-users] Shredder in 3.8.2
Hi again, greyarea jim # ls -lR /usr/local/rt/var/data /usr/local/rt/var/data: total 4 drwxrwsrwx 2 www-data staff 4096 2009-02-19 10:52 RT_Shredder /usr/local/rt/var/data/RT_Shredder: total 0 Thanks, Jim -Original Message- From: Richard Foley [mailto:richard.fo...@rfi.net] Sent: 07 March 2009 08:44 To: rt-us...@bestpractical.com Cc: Jim Tambling; rt-users@lists.bestpractical.com Subject: Re: [rt-users] Shredder in 3.8.2 It might help to use a couple of different commands, please try these two: groups www-data ls -lR /usr/local/rt/var/data -- Richard Foley Ciao - shorter than aufwiedersehen http://www.rfi.net/ On Friday 06 March 2009 17:46:50 Jim Tambling wrote: > Hi, > > greyarea jim # ls -l /usr/local/rt/var/data/RT_Shredder/ > total 0 > greyarea jim # ps -ef | grep apache2 > root 3889 1 0 13:57 ?00:00:06 /usr/sbin/apache2 -k > start > root 3898 11198 0 13:57 pts/700:00:00 tail -f > /var/log/apache2/error.log > root 5862 32163 0 12:36 pts/100:00:00 tail -f > /var/log/apache2/error.log > root 18192 935 0 14:33 pts/400:00:00 tail -F > /var/log/apache2/error.log > www-data 22739 3889 0 16:19 ?00:00:03 /usr/sbin/apache2 -k > start > www-data 22740 3889 0 16:19 ?00:00:05 /usr/sbin/apache2 -k > start > www-data 22741 3889 0 16:19 ?00:00:04 /usr/sbin/apache2 -k > start > www-data 22742 3889 0 16:19 ?00:00:03 /usr/sbin/apache2 -k > start > www-data 22743 3889 0 16:19 ?00:00:03 /usr/sbin/apache2 -k > start > www-data 22765 3889 0 16:19 ?00:00:02 /usr/sbin/apache2 -k > start > www-data 25089 3889 0 16:26 ?00:00:02 /usr/sbin/apache2 -k > start > www-data 25090 3889 0 16:26 ?00:00:01 /usr/sbin/apache2 -k > start > www-data 25091 3889 0 16:26 ?00:00:02 /usr/sbin/apache2 -k > start > root 31666 984 0 16:42 pts/200:00:00 grep apache2 > > -Original Message- > From: Richard Foley [mailto:richard.fo...@rfi.net] > Sent: 06 March 2009 13:24 > To: Jim Tambling > Cc: rt-users@lists.bestpractical.com; rt-us...@bestpractical.com > Subject: Re: [rt-users] Shredder in 3.8.2 > > > On Friday 06 March 2009 14:04:17 Jim Tambling wrote: > > Hi > > > > I am trying to get shredder working, I have created the directory > > and > > made it writable by www-data but I still get an error; > > > > "Shredder needs a directory to write dumps to. Please check that you > > have /usr/local/rt/var/data/RT-Shredder > > and it is writable by your web server." > > > > Am I missing something? > > > Maybe www-data is the wrong user/group - please post the result of: > > ls -l /usr/local/rt/var/data/RT-Shredder > > and (for apache or httpd): > > ps -ef | grep httpd > > and the results of running the "groups" command against the RT "user", > something _like_ this might do it: > > groups rtuser > > -- > Richard Foley > Ciao - shorter than aufwiedersehen > > http://www.rfi.net/ > > No virus found in this incoming message. > Checked by AVG - www.avg.com > Version: 8.0.237 / Virus Database: 270.11.8/1987 - Release Date: > 03/06/09 07:20:00 > ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Shredder in 3.8.2
It might help to use a couple of different commands, please try these two: groups www-data ls -lR /usr/local/rt/var/data -- Richard Foley Ciao - shorter than aufwiedersehen http://www.rfi.net/ On Friday 06 March 2009 17:46:50 Jim Tambling wrote: > Hi, > > greyarea jim # ls -l /usr/local/rt/var/data/RT_Shredder/ > total 0 > greyarea jim # ps -ef | grep apache2 > root 3889 1 0 13:57 ?00:00:06 /usr/sbin/apache2 -k > start > root 3898 11198 0 13:57 pts/700:00:00 tail -f > /var/log/apache2/error.log > root 5862 32163 0 12:36 pts/100:00:00 tail -f > /var/log/apache2/error.log > root 18192 935 0 14:33 pts/400:00:00 tail -F > /var/log/apache2/error.log > www-data 22739 3889 0 16:19 ?00:00:03 /usr/sbin/apache2 -k > start > www-data 22740 3889 0 16:19 ?00:00:05 /usr/sbin/apache2 -k > start > www-data 22741 3889 0 16:19 ?00:00:04 /usr/sbin/apache2 -k > start > www-data 22742 3889 0 16:19 ?00:00:03 /usr/sbin/apache2 -k > start > www-data 22743 3889 0 16:19 ?00:00:03 /usr/sbin/apache2 -k > start > www-data 22765 3889 0 16:19 ?00:00:02 /usr/sbin/apache2 -k > start > www-data 25089 3889 0 16:26 ?00:00:02 /usr/sbin/apache2 -k > start > www-data 25090 3889 0 16:26 ?00:00:01 /usr/sbin/apache2 -k > start > www-data 25091 3889 0 16:26 ?00:00:02 /usr/sbin/apache2 -k > start > root 31666 984 0 16:42 pts/200:00:00 grep apache2 > > -Original Message- > From: Richard Foley [mailto:richard.fo...@rfi.net] > Sent: 06 March 2009 13:24 > To: Jim Tambling > Cc: rt-users@lists.bestpractical.com; rt-us...@bestpractical.com > Subject: Re: [rt-users] Shredder in 3.8.2 > > > On Friday 06 March 2009 14:04:17 Jim Tambling wrote: > > Hi > > > > I am trying to get shredder working, I have created the directory and > > made it writable by www-data but I still get an error; > > > > "Shredder needs a directory to write dumps to. Please check that you > > have /usr/local/rt/var/data/RT-Shredder > > and it is writable by your web server." > > > > Am I missing something? > > > Maybe www-data is the wrong user/group - please post the result of: > > ls -l /usr/local/rt/var/data/RT-Shredder > > and (for apache or httpd): > > ps -ef | grep httpd > > and the results of running the "groups" command against the RT "user", > something _like_ this might do it: > > groups rtuser > > -- > Richard Foley > Ciao - shorter than aufwiedersehen > > http://www.rfi.net/ > > No virus found in this incoming message. > Checked by AVG - www.avg.com > Version: 8.0.237 / Virus Database: 270.11.8/1987 - Release Date: > 03/06/09 07:20:00 > ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Shredder in 3.8.2
Hi, greyarea jim # ls -l /usr/local/rt/var/data/RT_Shredder/ total 0 greyarea jim # ps -ef | grep apache2 root 3889 1 0 13:57 ?00:00:06 /usr/sbin/apache2 -k start root 3898 11198 0 13:57 pts/700:00:00 tail -f /var/log/apache2/error.log root 5862 32163 0 12:36 pts/100:00:00 tail -f /var/log/apache2/error.log root 18192 935 0 14:33 pts/400:00:00 tail -F /var/log/apache2/error.log www-data 22739 3889 0 16:19 ?00:00:03 /usr/sbin/apache2 -k start www-data 22740 3889 0 16:19 ?00:00:05 /usr/sbin/apache2 -k start www-data 22741 3889 0 16:19 ?00:00:04 /usr/sbin/apache2 -k start www-data 22742 3889 0 16:19 ?00:00:03 /usr/sbin/apache2 -k start www-data 22743 3889 0 16:19 ?00:00:03 /usr/sbin/apache2 -k start www-data 22765 3889 0 16:19 ?00:00:02 /usr/sbin/apache2 -k start www-data 25089 3889 0 16:26 ?00:00:02 /usr/sbin/apache2 -k start www-data 25090 3889 0 16:26 ?00:00:01 /usr/sbin/apache2 -k start www-data 25091 3889 0 16:26 ?00:00:02 /usr/sbin/apache2 -k start root 31666 984 0 16:42 pts/200:00:00 grep apache2 -Original Message- From: Richard Foley [mailto:richard.fo...@rfi.net] Sent: 06 March 2009 13:24 To: Jim Tambling Cc: rt-users@lists.bestpractical.com; rt-us...@bestpractical.com Subject: Re: [rt-users] Shredder in 3.8.2 On Friday 06 March 2009 14:04:17 Jim Tambling wrote: > Hi > > I am trying to get shredder working, I have created the directory and > made it writable by www-data but I still get an error; > > "Shredder needs a directory to write dumps to. Please check that you > have /usr/local/rt/var/data/RT-Shredder > and it is writable by your web server." > > Am I missing something? > Maybe www-data is the wrong user/group - please post the result of: ls -l /usr/local/rt/var/data/RT-Shredder and (for apache or httpd): ps -ef | grep httpd and the results of running the "groups" command against the RT "user", something _like_ this might do it: groups rtuser -- Richard Foley Ciao - shorter than aufwiedersehen http://www.rfi.net/ No virus found in this incoming message. Checked by AVG - www.avg.com Version: 8.0.237 / Virus Database: 270.11.8/1987 - Release Date: 03/06/09 07:20:00 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Shredder in 3.8.2
On Friday 06 March 2009 14:04:17 Jim Tambling wrote: > Hi > > I am trying to get shredder working, I have created the directory and > made it writable by www-data but I still get an error; > > "Shredder needs a directory to write dumps to. Please check that you > have /usr/local/rt/var/data/RT-Shredder > and it is writable by your web server." > > Am I missing something? > Maybe www-data is the wrong user/group - please post the result of: ls -l /usr/local/rt/var/data/RT-Shredder and (for apache or httpd): ps -ef | grep httpd and the results of running the "groups" command against the RT "user", something _like_ this might do it: groups rtuser -- Richard Foley Ciao - shorter than aufwiedersehen http://www.rfi.net/ ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Shredder in 3.8.2
Hi I am trying to get shredder working, I have created the directory and made it writable by www-data but I still get an error; "Shredder needs a directory to write dumps to. Please check that you have /usr/local/rt/var/data/RT-Shredder and it is writable by your web server." Am I missing something? Regards, Jim ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
