Re: [rt-users] Ticket could not be created due to an internal error
Yes I have and I do not see errors in the Apache, Postfix, MySQL, or RT logs. The only error I receive is when I try to send an email to the appropriate email address and I get the bounce back error. Jason On 10/21/2010 12:15 AM, Ruslan Zakirov wrote: Hello Jason, Have you checked apache logs? We don't know how logging is configured in your RT instance. On Wed, Oct 20, 2010 at 5:13 PM, Jason Brown jason.br...@millbrookprinting.com wrote: I recently had a server crash and I am reinstalling RT from scratch, the version that was installed was 3.6.7. I installed that version on the new server and reimported the MySQL database, then upgraded RT to 3.8.8. Everything seems to be working properly, I am able to login, create and resolve tickets through the web GUI, however if I try to send an email to the designated email address to create a ticket I receive a bounce back email message stating Ticket could not be created due to an internal error. I do not see anything in the logs that would indicate errors. When the server does recieve a message, this entry is created: to=r...@rt.millbrookprinting.com, relay=local, delay=0.39, delays=0.02/0.01/0/0.36, dsn=2.0.0, status=sent (delivered to command: /opt/rt3/bin/rt-mailgate --queue Incoming --action correspond --url http://rt.millbrookprinting.com/) The server is running: CentOS 5.5 (SELinux is disabled) Postfix MySQL Apache Thanks
[rt-users] Ticket could not be created due to an internal error
I recently had a server crash and I am reinstalling RT from scratch, the version that was installed was 3.6.7. I installed that version on the new server and reimported the MySQL database, then upgraded RT to 3.8.8. Everything seems to be working properly, I am able to login, create and resolve tickets through the web GUI, however if I try to send an email to the designated email address to create a ticket I receive a bounce back email message stating Ticket could not be created due to an internal error. I do not see anything in the logs that would indicate errors. When the server does recieve a message, this entry is created: to=r...@rt.millbrookprinting.com, relay=local, delay=0.39, delays=0.02/0.01/0/0.36, dsn=2.0.0, status=sent (delivered to command: /opt/rt3/bin/rt-mailgate --queue Incoming --action correspond --url http://rt.millbrookprinting.com/) The server is running: CentOS 5.5 (SELinux is disabled) Postfix MySQL Apache Thanks
Re: [rt-users] Ticket could not be created due to an internal error
Jason, when we upgraded to 3.8.7 from 3.6.4 we noticed the Configuration settings had some new ones and some changed format. Did you check those for email and such? Kenn LBNL On Wed, Oct 20, 2010 at 6:13 AM, Jason Brown jason.br...@millbrookprinting.com wrote: I recently had a server crash and I am reinstalling RT from scratch, the version that was installed was 3.6.7. I installed that version on the new server and reimported the MySQL database, then upgraded RT to 3.8.8. Everything seems to be working properly, I am able to login, create and resolve tickets through the web GUI, however if I try to send an email to the designated email address to create a ticket I receive a bounce back email message stating Ticket could not be created due to an internal error. I do not see anything in the logs that would indicate errors. When the server does recieve a message, this entry is created: to=r...@rt.millbrookprinting.com, relay=local, delay=0.39, delays=0.02/0.01/0/0.36, dsn=2.0.0, status=sent (delivered to command: /opt/rt3/bin/rt-mailgate --queue Incoming --action correspond --url http://rt.millbrookprinting.com/) The server is running: CentOS 5.5 (SELinux is disabled) Postfix MySQL Apache Thanks
Re: [rt-users] Ticket could not be created due to an internal error
Hello Jason, Have you checked apache logs? We don't know how logging is configured in your RT instance. On Wed, Oct 20, 2010 at 5:13 PM, Jason Brown jason.br...@millbrookprinting.com wrote: I recently had a server crash and I am reinstalling RT from scratch, the version that was installed was 3.6.7. I installed that version on the new server and reimported the MySQL database, then upgraded RT to 3.8.8. Everything seems to be working properly, I am able to login, create and resolve tickets through the web GUI, however if I try to send an email to the designated email address to create a ticket I receive a bounce back email message stating Ticket could not be created due to an internal error. I do not see anything in the logs that would indicate errors. When the server does recieve a message, this entry is created: to=r...@rt.millbrookprinting.com, relay=local, delay=0.39, delays=0.02/0.01/0/0.36, dsn=2.0.0, status=sent (delivered to command: /opt/rt3/bin/rt-mailgate --queue Incoming --action correspond --url http://rt.millbrookprinting.com/) The server is running: CentOS 5.5 (SELinux is disabled) Postfix MySQL Apache Thanks -- Best regards, Ruslan.
