Re: [rt-users] Dashboards for unprivileged users

2013-02-28 Thread Kevin Falcone
On Wed, Feb 27, 2013 at 06:13:49PM +, Edsall, William (WJ) wrote:
I've created a project dashboard which we would like the general community 
 to access without
any special privileges. By default, the user is unprivileged and can only 
 see SelfService. We
do not want to mark users are privileged by hand to achieve this.
 
I was thinking of making all users Privileged by default but maybe this 
 isn't the right way to
solve this?
 
By the way our installation is auto-creating accounts via Kerberos 
 authentication.

Dashboards are not available in the SelfService UI.
It's definitely possible to extend RT to show them, but there are a
lot of corner cases.

If you tell the list what you were hoping to show your unprivileged
users with the dashboards you might get simpler suggestions.

-kevin


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Re: [rt-users] Dashboards for unprivileged users

2013-02-28 Thread Edsall, William (WJ)
The dashboards show a summary of unresolved and resolved tickets for a 
particular queue. We have separate dashboards for separate queues. 

There is nothing in particular that we wish to hide - I think allowing everyone 
to be privileged by default would be OK for us unless someone convinces me 
otherwise.

-Original Message-
From: rt-users-boun...@lists.bestpractical.com 
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone
Sent: Thursday, February 28, 2013 11:04 AM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Dashboards for unprivileged users

On Wed, Feb 27, 2013 at 06:13:49PM +, Edsall, William (WJ) wrote:
I've created a project dashboard which we would like the general community 
 to access without
any special privileges. By default, the user is unprivileged and can only 
 see SelfService. We
do not want to mark users are privileged by hand to achieve this.
 
I was thinking of making all users Privileged by default but maybe this 
 isn't the right way to
solve this?
 
By the way our installation is auto-creating accounts via Kerberos 
 authentication.

Dashboards are not available in the SelfService UI.
It's definitely possible to extend RT to show them, but there are a
lot of corner cases.

If you tell the list what you were hoping to show your unprivileged
users with the dashboards you might get simpler suggestions.

-kevin



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Re: [rt-users] Dashboards for unprivileged users

2013-02-28 Thread Joop
Edsall, William (WJ) wjeds...@dow.com wrote:

The dashboards show a summary of unresolved and resolved tickets for a
particular queue. We have separate dashboards for separate queues. 

There is nothing in particular that we wish to hide - I think allowing
everyone to be privileged by default would be OK for us unless someone
convinces me otherwise.
Privileged only means another interface. With groups you can restrict them so 
that they can only do and see what you want.

Joop

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Re: [rt-users] Dashboards RT at a glance

2011-07-19 Thread Kevin Falcone
On Tue, Jul 19, 2011 at 11:57:41AM +0100, Kristian Davies wrote:
 Would I be right in saying that dashboards are for notification rather
 than a default view in 'RT at a glance' ?
 
 We have different support departments and we'd like to give each one a
 default set of 'RT at a glance'

This was answered in #rt, but for the archives.  Dashboards can't
currently replace RT at a glance.  Dashboards do however have distinct
URLs that can be bookmarked.

-kevin


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[rt-users] Dashboards : On the Home Page, no subscription is displayed when using Monday-Friday

2011-02-08 Thread Gerard FENELON

Hi

it is possible someone has already reported this
but I did not find by a quick check on iss...@bestpractical.com.

when I select Frequency = Monday through Friday
for a subscription to a Dashboard
then I see None on the Home page Dashboard widget
in the Subscription column

See the attached screen capture,
the 2 middle dashboards have Monday-Friday subscription

The following patch seems to correct the issue

--- share/html/Dashboards/Elements/ShowSubscription 2010-12-31 
13:53:47.0 +0100
+++ local/html/Dashboards/Elements/ShowSubscription 2011-02-08 
18:25:40.0 +0100

@@ -71,5 +71,8 @@
 elsif ($freq eq 'daily') {
 $frequency = loc(daily at [_1], $hour);
 }
+elsif ($freq eq 'm-f') {
+$frequency = loc(Mon-Fri at [_1], $hour);
+}
 }
/%INIT


Regards
Gerard

attachment: RT-Bug-Dashboard.png

Re: [rt-users] Dashboards : On the Home Page, no subscription is displayed when using Monday-Friday

2011-02-08 Thread Shawn M Moore

(11/02/08 12:38), Gerard FENELON wrote:

Hi

it is possible someone has already reported this
but I did not find by a quick check on iss...@bestpractical.com.

when I select Frequency = Monday through Friday
for a subscription to a Dashboard
then I see None on the Home page Dashboard widget
in the Subscription column

See the attached screen capture,
the 2 middle dashboards have Monday-Friday subscription

The following patch seems to correct the issue

--- share/html/Dashboards/Elements/ShowSubscription 2010-12-31
13:53:47.0 +0100
+++ local/html/Dashboards/Elements/ShowSubscription 2011-02-08
18:25:40.0 +0100
@@ -71,5 +71,8 @@
elsif ($freq eq 'daily') {
$frequency = loc(daily at [_1], $hour);
}
+ elsif ($freq eq 'm-f') {
+ $frequency = loc(Mon-Fri at [_1], $hour);
+ }
}
/%INIT


Regards
Gerard



Gerard,

Thanks for your bug report and patch. I've applied the fix to master.

Shawn


[rt-users] Dashboards on Self Service

2009-05-22 Thread Dániel Omaisz-Takács
Hi all,
I'm looking for a way to enable my users to see 1 particular dashboard
in the selfservice... i copied the dashboards folder to selfservice
and given the unprivilaged group the SeeDashboards right... i created
the dashboard, taped on the link:
rtserver:81/SelfService/Dashboards/Render.html?id=32

got the following error:

Couldn't load dashboard 32: Failed to load dashboard 32: Couldn't find row

Any ideas?

Thank you! =)
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[rt-users] dashboards

2009-02-23 Thread Jo Rhett
Dashboards are neat, but they suffer from some pretty severe  
limitations in the scheduling department.

1. Repeated schedule times -- how about at 8am, noon, and 4pm?   To do  
this, I have to create three duplicate dashboards under three  
different names.

2. Useful schedule times.   In particular why not Mon-Fri as an  
option?  Can I not have this on Tuesday and Thursday?



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Net Consonance : consonant endings by net philanthropy, open source  
and other randomness


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Re: [rt-users] dashboards

2009-02-23 Thread Shawn M Moore
On Mon, Feb 23, 2009 at 08:51:20PM -0800, Jo Rhett wrote:
 Dashboards are neat, but they suffer from some pretty severe  
 limitations in the scheduling department.
 
 1. Repeated schedule times -- how about at 8am, noon, and 4pm?   To do  
 this, I have to create three duplicate dashboards under three  
 different names.
 
 2. Useful schedule times.   In particular why not Mon-Fri as an  
 option?  Can I not have this on Tuesday and Thursday?

These are certainly valid things to want. I didn't get around to adding
complex subscription rules because it wasn't something we needed; the
simple rules that RT gives you today were already more than we needed.

I'd love to see these implemented, so if you can implement them well I'd
happily accept patches.

Shawn

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[rt-users] Dashboards in the sidebar?

2009-01-30 Thread Jo Rhett
I'm curious.  Is there any reason nobody has a patch which enables  
dashboards in the sidebar?

The more I use RT, the more I found myself leaving a ticket I've  
updated to click Home, then click the dashboard to review my open  
tickets, etc.   Any time I find myself doing the same operation  
repeatedly, I try to make it more efficient.

Before I start down this road, anything I should know about/avoid?

-- 
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Net Consonance : consonant endings by net philanthropy, open source  
and other randomness


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Re: [rt-users] Dashboards in the sidebar?

2009-01-30 Thread Jesse Vincent



On Fri, Jan 30, 2009 at 01:10:12PM -0800, Jo Rhett wrote:
 I'm curious.  Is there any reason nobody has a patch which enables  
 dashboards in the sidebar?
 
 The more I use RT, the more I found myself leaving a ticket I've  
 updated to click Home, then click the dashboard to review my open  
 tickets, etc.  

Given that, why not add the search you actually want to your homepage?


 Any time I find myself doing the same operation  
 repeatedly, I try to make it more efficient.
 
 Before I start down this road, anything I should know about/avoid?
 
 -- 
 Jo Rhett
 Net Consonance : consonant endings by net philanthropy, open source  
 and other randomness
 
 
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Re: [rt-users] Dashboards in the sidebar?

2009-01-30 Thread Jo Rhett
 On Fri, Jan 30, 2009 at 01:10:12PM -0800, Jo Rhett wrote:
 I'm curious.  Is there any reason nobody has a patch which enables
 dashboards in the sidebar?

 The more I use RT, the more I found myself leaving a ticket I've
 updated to click Home, then click the dashboard to review my open
 tickets, etc.

On Jan 30, 2009, at 1:26 PM, Jesse Vincent wrote:
 Given that, why not add the search you actually want to your homepage?

I do have it on my homepage.  But having to click Home and then click  
the search is two steps for the most common thing I do.  If the  
search was available in the sidebar, I could reduce it to just 1 click.

-- 
Jo Rhett
Net Consonance : consonant endings by net philanthropy, open source  
and other randomness


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Re: [rt-users] Dashboards in the sidebar?

2009-01-30 Thread Jesse Vincent



On Fri, Jan 30, 2009 at 01:45:21PM -0800, Jo Rhett wrote:
 On Fri, Jan 30, 2009 at 01:10:12PM -0800, Jo Rhett wrote:
 I'm curious.  Is there any reason nobody has a patch which enables
 dashboards in the sidebar?
 
 The more I use RT, the more I found myself leaving a ticket I've
 updated to click Home, then click the dashboard to review my open
 tickets, etc.
 
 On Jan 30, 2009, at 1:26 PM, Jesse Vincent wrote:
 Given that, why not add the search you actually want to your homepage?
 
 I do have it on my homepage.  But having to click Home and then click  
 the search is two steps for the most common thing I do.  If the  
 search was available in the sidebar, I could reduce it to just 1 click.

Do you have the search results on your homepage? Are you asking to put
the tickets found by the search in your menu sidebar?

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Re: [rt-users] Dashboards in the sidebar?

2009-01-30 Thread Jo Rhett
On Jan 30, 2009, at 1:51 PM, Jesse Vincent wrote:
 Do you have the search results on your homepage? Are you asking to put
 the tickets found by the search in your menu sidebar?

No, just the search link itself in the sidebar.

Yes, I could put the search results in my home page, but unlike most  
everyone else I often work in different queues so I'd rather have  
something like this in my sidebar:

   Assigned to me   all queues
   High Priorityany queue, priority above N
   Open Support support queue, by priority
   Open Abuse   abuse queue, by reverse time created
   Open Securitysecurity queue, by priority

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and other randomness


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[rt-users] Dashboards Setup

2008-09-09 Thread Todd A. Green
Any suggestions as to reasons why Dashboards would not appear under the 
Preferences menu in 3.8.1?

This is a brand new installation build from src on CentOS 5.2, mySQL 
5.0.45, Apache 2.2.9, Perl 5.10.0 and mod_perl 2.0.4.

Thanks,

Todd
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Re: [rt-users] Dashboards Setup

2008-09-09 Thread Todd A. Green
*Smacks self on head*

Found it.  I was led in the wrong direction by the only entry in the 
Wiki regarding Dashboards which says.

You can create, modify, and subscribe to dashboards by going to 
Preferences then Dashboards.

Mayhaps this should be updated to say.

by going to Tools then Dashboards

Love 3.8.1, but it will take a little ramp up time since I've been stuck 
in 3.4.2 forever.

;)

Todd A. Green wrote:
 Any suggestions as to reasons why Dashboards would not appear under 
 the Preferences menu in 3.8.1?

 This is a brand new installation built on CentOS 5.2, mySQL 5.0.45, 
 Apache 2.2.9, Perl 5.10.0 and mod_perl 2.0.4.

 Thanks,

 Todd


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Re: [rt-users] Dashboards Setup

2008-09-09 Thread Jesse Vincent
Todd,

The dashboards got elevated out of the preferences into tools during  
the beta period, as they're a shared resource that didn't deserve to  
be buried quite so deeply ;)

Could you do me the favor of updating the wiki?

Thanks,
Jesse
On Sep 9, 2008, at 11:09 AM, Todd A. Green wrote:

 *Smacks self on head*

 Found it.  I was led in the wrong direction by the only entry in the
 Wiki regarding Dashboards which says.

 You can create, modify, and subscribe to dashboards by going to
 Preferences then Dashboards.

 Mayhaps this should be updated to say.

 by going to Tools then Dashboards

 Love 3.8.1, but it will take a little ramp up time since I've been  
 stuck
 in 3.4.2 forever.

 ;)

 Todd A. Green wrote:
 Any suggestions as to reasons why Dashboards would not appear under
 the Preferences menu in 3.8.1?

 This is a brand new installation built on CentOS 5.2, mySQL 5.0.45,
 Apache 2.2.9, Perl 5.10.0 and mod_perl 2.0.4.

 Thanks,

 Todd


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