Re: [rt-users] Dashboards for unprivileged users
On Wed, Feb 27, 2013 at 06:13:49PM +, Edsall, William (WJ) wrote: I've created a project dashboard which we would like the general community to access without any special privileges. By default, the user is unprivileged and can only see SelfService. We do not want to mark users are privileged by hand to achieve this. I was thinking of making all users Privileged by default but maybe this isn't the right way to solve this? By the way our installation is auto-creating accounts via Kerberos authentication. Dashboards are not available in the SelfService UI. It's definitely possible to extend RT to show them, but there are a lot of corner cases. If you tell the list what you were hoping to show your unprivileged users with the dashboards you might get simpler suggestions. -kevin pgp9Ms_k7t4PY.pgp Description: PGP signature -- RT training in Amsterdam, March 20-21: http://bestpractical.com/services/training.html Help improve RT by taking our user survey: https://www.surveymonkey.com/s/N23JW9T
Re: [rt-users] Dashboards for unprivileged users
The dashboards show a summary of unresolved and resolved tickets for a particular queue. We have separate dashboards for separate queues. There is nothing in particular that we wish to hide - I think allowing everyone to be privileged by default would be OK for us unless someone convinces me otherwise. -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone Sent: Thursday, February 28, 2013 11:04 AM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Dashboards for unprivileged users On Wed, Feb 27, 2013 at 06:13:49PM +, Edsall, William (WJ) wrote: I've created a project dashboard which we would like the general community to access without any special privileges. By default, the user is unprivileged and can only see SelfService. We do not want to mark users are privileged by hand to achieve this. I was thinking of making all users Privileged by default but maybe this isn't the right way to solve this? By the way our installation is auto-creating accounts via Kerberos authentication. Dashboards are not available in the SelfService UI. It's definitely possible to extend RT to show them, but there are a lot of corner cases. If you tell the list what you were hoping to show your unprivileged users with the dashboards you might get simpler suggestions. -kevin -- RT training in Amsterdam, March 20-21: http://bestpractical.com/services/training.html Help improve RT by taking our user survey: https://www.surveymonkey.com/s/N23JW9T
Re: [rt-users] Dashboards for unprivileged users
Edsall, William (WJ) wjeds...@dow.com wrote: The dashboards show a summary of unresolved and resolved tickets for a particular queue. We have separate dashboards for separate queues. There is nothing in particular that we wish to hide - I think allowing everyone to be privileged by default would be OK for us unless someone convinces me otherwise. Privileged only means another interface. With groups you can restrict them so that they can only do and see what you want. Joop -- Sent from my Android phone with K-9 Mail. Please excuse my brevity. -- RT training in Amsterdam, March 20-21: http://bestpractical.com/services/training.html Help improve RT by taking our user survey: https://www.surveymonkey.com/s/N23JW9T
Re: [rt-users] Dashboards RT at a glance
On Tue, Jul 19, 2011 at 11:57:41AM +0100, Kristian Davies wrote: Would I be right in saying that dashboards are for notification rather than a default view in 'RT at a glance' ? We have different support departments and we'd like to give each one a default set of 'RT at a glance' This was answered in #rt, but for the archives. Dashboards can't currently replace RT at a glance. Dashboards do however have distinct URLs that can be bookmarked. -kevin pgp1D84Wa3KGw.pgp Description: PGP signature 2011 Training: http://bestpractical.com/services/training.html
[rt-users] Dashboards : On the Home Page, no subscription is displayed when using Monday-Friday
Hi
it is possible someone has already reported this
but I did not find by a quick check on iss...@bestpractical.com.
when I select Frequency = Monday through Friday
for a subscription to a Dashboard
then I see None on the Home page Dashboard widget
in the Subscription column
See the attached screen capture,
the 2 middle dashboards have Monday-Friday subscription
The following patch seems to correct the issue
--- share/html/Dashboards/Elements/ShowSubscription 2010-12-31
13:53:47.0 +0100
+++ local/html/Dashboards/Elements/ShowSubscription 2011-02-08
18:25:40.0 +0100
@@ -71,5 +71,8 @@
elsif ($freq eq 'daily') {
$frequency = loc(daily at [_1], $hour);
}
+elsif ($freq eq 'm-f') {
+$frequency = loc(Mon-Fri at [_1], $hour);
+}
}
/%INIT
Regards
Gerard
attachment: RT-Bug-Dashboard.png
Re: [rt-users] Dashboards : On the Home Page, no subscription is displayed when using Monday-Friday
(11/02/08 12:38), Gerard FENELON wrote:
Hi
it is possible someone has already reported this
but I did not find by a quick check on iss...@bestpractical.com.
when I select Frequency = Monday through Friday
for a subscription to a Dashboard
then I see None on the Home page Dashboard widget
in the Subscription column
See the attached screen capture,
the 2 middle dashboards have Monday-Friday subscription
The following patch seems to correct the issue
--- share/html/Dashboards/Elements/ShowSubscription 2010-12-31
13:53:47.0 +0100
+++ local/html/Dashboards/Elements/ShowSubscription 2011-02-08
18:25:40.0 +0100
@@ -71,5 +71,8 @@
elsif ($freq eq 'daily') {
$frequency = loc(daily at [_1], $hour);
}
+ elsif ($freq eq 'm-f') {
+ $frequency = loc(Mon-Fri at [_1], $hour);
+ }
}
/%INIT
Regards
Gerard
Gerard,
Thanks for your bug report and patch. I've applied the fix to master.
Shawn
[rt-users] Dashboards on Self Service
Hi all, I'm looking for a way to enable my users to see 1 particular dashboard in the selfservice... i copied the dashboards folder to selfservice and given the unprivilaged group the SeeDashboards right... i created the dashboard, taped on the link: rtserver:81/SelfService/Dashboards/Render.html?id=32 got the following error: Couldn't load dashboard 32: Failed to load dashboard 32: Couldn't find row Any ideas? Thank you! =) ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] dashboards
Dashboards are neat, but they suffer from some pretty severe limitations in the scheduling department. 1. Repeated schedule times -- how about at 8am, noon, and 4pm? To do this, I have to create three duplicate dashboards under three different names. 2. Useful schedule times. In particular why not Mon-Fri as an option? Can I not have this on Tuesday and Thursday? -- Jo Rhett Net Consonance : consonant endings by net philanthropy, open source and other randomness ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] dashboards
On Mon, Feb 23, 2009 at 08:51:20PM -0800, Jo Rhett wrote: Dashboards are neat, but they suffer from some pretty severe limitations in the scheduling department. 1. Repeated schedule times -- how about at 8am, noon, and 4pm? To do this, I have to create three duplicate dashboards under three different names. 2. Useful schedule times. In particular why not Mon-Fri as an option? Can I not have this on Tuesday and Thursday? These are certainly valid things to want. I didn't get around to adding complex subscription rules because it wasn't something we needed; the simple rules that RT gives you today were already more than we needed. I'd love to see these implemented, so if you can implement them well I'd happily accept patches. Shawn ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Dashboards in the sidebar?
I'm curious. Is there any reason nobody has a patch which enables dashboards in the sidebar? The more I use RT, the more I found myself leaving a ticket I've updated to click Home, then click the dashboard to review my open tickets, etc. Any time I find myself doing the same operation repeatedly, I try to make it more efficient. Before I start down this road, anything I should know about/avoid? -- Jo Rhett Net Consonance : consonant endings by net philanthropy, open source and other randomness ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Dashboards in the sidebar?
On Fri, Jan 30, 2009 at 01:10:12PM -0800, Jo Rhett wrote: I'm curious. Is there any reason nobody has a patch which enables dashboards in the sidebar? The more I use RT, the more I found myself leaving a ticket I've updated to click Home, then click the dashboard to review my open tickets, etc. Given that, why not add the search you actually want to your homepage? Any time I find myself doing the same operation repeatedly, I try to make it more efficient. Before I start down this road, anything I should know about/avoid? -- Jo Rhett Net Consonance : consonant endings by net philanthropy, open source and other randomness ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Dashboards in the sidebar?
On Fri, Jan 30, 2009 at 01:10:12PM -0800, Jo Rhett wrote: I'm curious. Is there any reason nobody has a patch which enables dashboards in the sidebar? The more I use RT, the more I found myself leaving a ticket I've updated to click Home, then click the dashboard to review my open tickets, etc. On Jan 30, 2009, at 1:26 PM, Jesse Vincent wrote: Given that, why not add the search you actually want to your homepage? I do have it on my homepage. But having to click Home and then click the search is two steps for the most common thing I do. If the search was available in the sidebar, I could reduce it to just 1 click. -- Jo Rhett Net Consonance : consonant endings by net philanthropy, open source and other randomness ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Dashboards in the sidebar?
On Fri, Jan 30, 2009 at 01:45:21PM -0800, Jo Rhett wrote: On Fri, Jan 30, 2009 at 01:10:12PM -0800, Jo Rhett wrote: I'm curious. Is there any reason nobody has a patch which enables dashboards in the sidebar? The more I use RT, the more I found myself leaving a ticket I've updated to click Home, then click the dashboard to review my open tickets, etc. On Jan 30, 2009, at 1:26 PM, Jesse Vincent wrote: Given that, why not add the search you actually want to your homepage? I do have it on my homepage. But having to click Home and then click the search is two steps for the most common thing I do. If the search was available in the sidebar, I could reduce it to just 1 click. Do you have the search results on your homepage? Are you asking to put the tickets found by the search in your menu sidebar? ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Dashboards in the sidebar?
On Jan 30, 2009, at 1:51 PM, Jesse Vincent wrote: Do you have the search results on your homepage? Are you asking to put the tickets found by the search in your menu sidebar? No, just the search link itself in the sidebar. Yes, I could put the search results in my home page, but unlike most everyone else I often work in different queues so I'd rather have something like this in my sidebar: Assigned to me all queues High Priorityany queue, priority above N Open Support support queue, by priority Open Abuse abuse queue, by reverse time created Open Securitysecurity queue, by priority -- Jo Rhett Net Consonance : consonant endings by net philanthropy, open source and other randomness ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Dashboards Setup
Any suggestions as to reasons why Dashboards would not appear under the Preferences menu in 3.8.1? This is a brand new installation build from src on CentOS 5.2, mySQL 5.0.45, Apache 2.2.9, Perl 5.10.0 and mod_perl 2.0.4. Thanks, Todd ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Dashboards Setup
*Smacks self on head* Found it. I was led in the wrong direction by the only entry in the Wiki regarding Dashboards which says. You can create, modify, and subscribe to dashboards by going to Preferences then Dashboards. Mayhaps this should be updated to say. by going to Tools then Dashboards Love 3.8.1, but it will take a little ramp up time since I've been stuck in 3.4.2 forever. ;) Todd A. Green wrote: Any suggestions as to reasons why Dashboards would not appear under the Preferences menu in 3.8.1? This is a brand new installation built on CentOS 5.2, mySQL 5.0.45, Apache 2.2.9, Perl 5.10.0 and mod_perl 2.0.4. Thanks, Todd ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Dashboards Setup
Todd, The dashboards got elevated out of the preferences into tools during the beta period, as they're a shared resource that didn't deserve to be buried quite so deeply ;) Could you do me the favor of updating the wiki? Thanks, Jesse On Sep 9, 2008, at 11:09 AM, Todd A. Green wrote: *Smacks self on head* Found it. I was led in the wrong direction by the only entry in the Wiki regarding Dashboards which says. You can create, modify, and subscribe to dashboards by going to Preferences then Dashboards. Mayhaps this should be updated to say. by going to Tools then Dashboards Love 3.8.1, but it will take a little ramp up time since I've been stuck in 3.4.2 forever. ;) Todd A. Green wrote: Any suggestions as to reasons why Dashboards would not appear under the Preferences menu in 3.8.1? This is a brand new installation built on CentOS 5.2, mySQL 5.0.45, Apache 2.2.9, Perl 5.10.0 and mod_perl 2.0.4. Thanks, Todd ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
