Re: [rt-users] LoadSavedSearches right and Customize RT at a glance "Available" queries

[Kenneth Crocker]

Stephan,


	Well, I guess you got me there. We either allow ALL the Search Rights 
(Show, Load, Edit, Save) or nothing at all. We figure, what's the point 
of seeing it if you can't load, edit, and save it.


Kenn
LBNL

Stephen Turner wrote:

At Tuesday 4/3/2007 04:50 PM, Kenneth Crocker wrote:

Stephan,


Along with "ShowSavedSearches" you also have to grant 
"ModifySelf". Also,I was only addressing a comment made about the 
usefullness of the rights.



Kenn
LBNL



But the point is that granting these rights don't affect what saved 
searches you see - in order to see a group's saved searches, you have to 
be a member of the group. Which still leaves the question "what are the 
rights used for?". IN other words, if I grant someone ShowSavedSearches 
on my group (along with ModifySelf), what does that enable?


Steve

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Re: [rt-users] LoadSavedSearches right and Customize RT at a glance "Available" queries

[Stephen Turner]

At Tuesday 4/3/2007 04:50 PM, Kenneth Crocker wrote:

Stephan,


Along with "ShowSavedSearches" you also have to grant 
"ModifySelf". Also,I was only addressing a comment made about the 
usefullness of the rights.



Kenn
LBNL



But the point is that granting these rights don't affect what saved 
searches you see - in order to see a group's saved searches, you have 
to be a member of the group. Which still leaves the question "what 
are the rights used for?". IN other words, if I grant someone 
ShowSavedSearches on my group (along with ModifySelf), what does that enable?


Steve 


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Re: [rt-users] LoadSavedSearches right and Customize RT at a glance "Available" queries

[Kenneth Crocker]

Stephan,


	Along with "ShowSavedSearches" you also have to grant "ModifySelf". 
Also,I was only addressing a comment made about the usefullness of the 
rights.



Kenn
LBNL

Stephen Turner wrote:

At Tuesday 4/3/2007 11:38 AM, Kenneth Crocker wrote:

Stephen,


In response to the "The saved search related rights on a group 
seem not to be used for anything." comment; The saved searches 
privileges for groups is based on the fact that the whole point of 
assigning group privileges to a Queue is because the owner of that 
Queue, or users, may not want others outside said privileged group(s) 
to see (possible critical/restricted ie. payroll) info on the tickets 
in that Queue. Hence, it was considered inappropriate to allow users 
outside a privileged group to use/save search Queries for tickets in a 
Queue with sensitive info.


Kenn
LBNL


Hello Kenn,

I'm not sure your answer addresses the question.

Supposing you would like to grant "read-only" access to your queue to 
another group of people. You'd set up a new group and grant them the 
appropriate rights to your queue. Perhaps you'd also like them to see 
and use your own group's saved searches. How would you do that? It would 
seem that granting the read-only group "ShowSavedSearches" rights on 
your own group should do the trick, but it doesn't. I'm still unclear on 
what the "ShowSavedSearches" right on a group is used for in RT.


Access to tickets themselves is controlled through queue & other acls - 
allowing someone to view and run a saved search doesn't allow them to 
see tickets they have no rights to.


Steve

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Re: [rt-users] LoadSavedSearches right and Customize RT at a glance "Available" queries

[Stephen Turner]

At Tuesday 4/3/2007 11:38 AM, Kenneth Crocker wrote:

Stephen,


In response to the "The saved search related rights on a 
group seem not to be used for anything." comment; The saved 
searches privileges for groups is based on the fact that the whole 
point of assigning group privileges to a Queue is because the owner 
of that Queue, or users, may not want others outside said 
privileged group(s) to see (possible critical/restricted ie. 
payroll) info on the tickets in that Queue. Hence, it was 
considered inappropriate to allow users outside a privileged group 
to use/save search Queries for tickets in a Queue with sensitive info.


Kenn
LBNL


Hello Kenn,

I'm not sure your answer addresses the question.

Supposing you would like to grant "read-only" access to your queue to 
another group of people. You'd set up a new group and grant them the 
appropriate rights to your queue. Perhaps you'd also like them to see 
and use your own group's saved searches. How would you do that? It 
would seem that granting the read-only group "ShowSavedSearches" 
rights on your own group should do the trick, but it doesn't. I'm 
still unclear on what the "ShowSavedSearches" right on a group is 
used for in RT.


Access to tickets themselves is controlled through queue & other acls 
- allowing someone to view and run a saved search doesn't allow them 
to see tickets they have no rights to.


Steve 


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Re: [rt-users] LoadSavedSearches right and Customize RT at a glance "Available" queries

[Kenneth Crocker]

Stephen,


	In response to the "The saved search related rights on a group seem not 
to be used for anything." comment; The saved searches privileges for 
groups is based on the fact that the whole point of assigning group 
privileges to a Queue is because the owner of that Queue, or users, may 
not want others outside said privileged group(s) to see (possible 
critical/restricted ie. payroll) info on the tickets in that Queue. 
Hence, it was considered inappropriate to allow users outside a 
privileged group to use/save search Queries for tickets in a Queue with 
sensitive info.


Kenn
LBNL

Stephen Turner wrote:

At Friday 3/30/2007 07:28 PM, Jared Hanks wrote:

Hello,

I'm apart of Group1 and have saved a search.  I want users in Group2 
to be able to load this saved search and add it to their "Customize RT 
at a glance", but I'm unable to get it to work.  Users can't see the 
Group1's saved searches in the search builder and aren't able to see 
them in the "Available" column in Customize RT at a glance.


I have the CreateSavedSearch, 
EditSavedSearches,LoadSavedSearch,ShowSavedSearches rights granted to 
privileged users, so shouldn't I just need to go to Group1 and grant 
Group2 the ShowSavedSearch right?  This seems like this should do it, 
but it doesn't.


Any help is appreciated.

Thanks,
Jared


Jared,

I asked a similar question last week with no reply. From looking at the 
code, I found out that you will only see searches for the groups you are 
a member of (directly or indirectly). The saved search related rights on 
a group seem not to be used for anything.


Steve
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Re: [rt-users] LoadSavedSearches right and Customize RT at a glance "Available" queries

[Stephen Turner]

At Friday 3/30/2007 07:28 PM, Jared Hanks wrote:

Hello,

I'm apart of Group1 and have saved a search.  I want users in Group2 
to be able to load this saved search and add it to their "Customize 
RT at a glance", but I'm unable to get it to work.  Users can't see 
the Group1's saved searches in the search builder and aren't able to 
see them in the "Available" column in Customize RT at a glance.


I have the CreateSavedSearch, 
EditSavedSearches,LoadSavedSearch,ShowSavedSearches rights granted 
to privileged users, so shouldn't I just need to go to Group1 and 
grant Group2 the ShowSavedSearch right?  This seems like this should 
do it, but it doesn't.


Any help is appreciated.

Thanks,
Jared


Jared,

I asked a similar question last week with no reply. From looking at 
the code, I found out that you will only see searches for the groups 
you are a member of (directly or indirectly). The saved search 
related rights on a group seem not to be used for anything.


Steve 


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Re: [rt-users] LoadSavedSearches right and Customize RT at a glance "Available" queries

[Kenneth Crocker]

Jared,


	Unless both groups have update, etc. privileges in both Queues, I think 
you'll just have to do it the long way around.


Ken
LBNL

Jared Hanks wrote:
I ended up putting my self in both groups and creating/saving the 
searches in each queue.  I just thought there might be something I could 
do with the rights.





 > Date: Mon, 2 Apr 2007 10:10:46 -0700
 > From: [EMAIL PROTECTED]
 > To: [EMAIL PROTECTED]
 > CC: rt-users@lists.bestpractical.com
 > Subject: Re: [rt-users] LoadSavedSearches right and Customize RT at a 
glance "Available" queries

 >
 > Jared,
 >
 >
 > Is there someone that exists in both groups? If so, that person could
 > save the search from one Queue as a personal search and then get into
 > the other Queue for the other group and load that personnaly saved
 > search and save it again under a different title as a Queue saved
 > search? Try that.
 >
 >
 > Kenn
 > LBNL
 >
 > Jared Hanks wrote:
 > > Hello,
 > >
 > > I'm apart of Group1 and have saved a search. I want users in Group2 to
 > > be able to load this saved search and add it to their "Customize RT 
at a
 > > glance", but I'm unable to get it to work. Users can't see the 
Group1's
 > > saved searches in the search builder and aren't able to see them in 
the

 > > "Available" column in Customize RT at a glance.
 > >
 > > I have the CreateSavedSearch,
 > > EditSavedSearches,LoadSavedSearch,ShowSavedSearches rights granted to
 > > privileged users, so shouldn't I just need to go to Group1 and grant
 > > Group2 the ShowSavedSearch right? This seems like this should do it,
 > > but it doesn't.
 > >
 > > Any help is appreciated.
 > >
 > > Thanks,
 > > Jared
 > >
 > > 


 > > Live Search Maps – find all the local information you need, right when
 > > you need it. Find it! <http://maps.live.com/?icid=wlmtag2&FORM=MGAC01>
 > >
 > >
 > > 


 > >
 > > ___
 > > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
 > >
 > > Community help: http://wiki.bestpractical.com
 > > Commercial support: [EMAIL PROTECTED]
 > >
 > >
 > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
 > > Buy a copy at http://rtbook.bestpractical.com


It’s tax season, make sure to follow these few simple tips Check it out! 
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RE: [rt-users] LoadSavedSearches right and Customize RT at a glance "Available" queries

[Jared Hanks]

I ended up putting my self in both groups and creating/saving the searches in 
each queue.  I just thought there might be something I could do with the rights.

> Date: Mon, 2 Apr 2007 10:10:46 -0700> From: [EMAIL PROTECTED]> To: [EMAIL 
> PROTECTED]> CC: rt-users@lists.bestpractical.com> Subject: Re: [rt-users] 
> LoadSavedSearches right and Customize RT at a glance "Available" queries> > 
> Jared,> > > Is there someone that exists in both groups? If so, that person 
> could > save the search from one Queue as a personal search and then get into 
> > the other Queue for the other group and load that personnaly saved > search 
> and save it again under a different title as a Queue saved > search? Try 
> that.> > > Kenn> LBNL> > Jared Hanks wrote:> > Hello,> > > > I'm apart of 
> Group1 and have saved a search. I want users in Group2 to > > be able to load 
> this saved search and add it to their "Customize RT at a > > glance", but I'm 
> unable to get it to work. Users can't see the Group1's > > saved searches in 
> the search builder and aren't able to see them in the > > "Available" column 
> in Customize RT at a glance.> > > > I have the CreateSavedSearch, > > 
> EditSavedSearches,LoadSavedSearch,ShowSavedSearches rights granted to > > 
> privileged users, so shouldn't I just need to go to Group1 and grant > > 
> Group2 the ShowSavedSearch right? This seems like this should do it, > > but 
> it doesn't.> > > > Any help is appreciated.> > > > Thanks,> > Jared> > > > 
> > > 
> Live Search Maps – find all the local information you need, right when > > 
> you need it. Find it! <http://maps.live.com/?icid=wlmtag2&FORM=MGAC01>> > > > 
> > > > 
> > > > ___> > 
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users> > > > 
> Community help: http://wiki.bestpractical.com> > Commercial support: [EMAIL 
> PROTECTED]> > > > > > Discover RT's hidden secrets with RT Essentials from 
> O'Reilly Media. > > Buy a copy at http://rtbook.bestpractical.com
_
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Re: [rt-users] LoadSavedSearches right and Customize RT at a glance "Available" queries

[Kenneth Crocker]

Jared,


	Is there someone that exists in both groups? If so, that person could 
save the search from one Queue as a personal search and then get into 
the other Queue for the other group and load that personnaly saved 
search and save it again under a different title as a Queue saved 
search? Try that.



Kenn
LBNL

Jared Hanks wrote:

Hello,
 
I'm apart of Group1 and have saved a search.  I want users in Group2 to 
be able to load this saved search and add it to their "Customize RT at a 
glance", but I'm unable to get it to work.  Users can't see the Group1's 
saved searches in the search builder and aren't able to see them in the 
"Available" column in Customize RT at a glance.
 
I have the CreateSavedSearch, 
EditSavedSearches,LoadSavedSearch,ShowSavedSearches rights granted to 
privileged users, so shouldn't I just need to go to Group1 and grant 
Group2 the ShowSavedSearch right?  This seems like this should do it, 
but it doesn't.


Any help is appreciated.
 
Thanks,

Jared


Live Search Maps – find all the local information you need, right when 
you need it. Find it! 





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