Re: ShopTalk: UPS pt III
TFlan I am happy you received your packages. The big brown brigade always delivers their packages, it may not be to the right address, but they get rid of them. Honestly, I would be willing to bet that your driver just wanted to get the packages off his truck (as an ex-UPS driver I know that drivers don't want to bring packages in the hub that will add to their load the next day). I will not discount the idea that the driver is dim, that could entirely be possible. But I think it is more of an issue of laziness and a lack of pride in his work. You may have a bad apple, but the bunch may still be good. TR
Re: ShopTalk: UPS
Tom, UPS is better than Fed Ex around here. Have only had one of those "supposedly delivered" messages, when a sub driver was replacing my regular driver for a week. When my regular driver got back, I told him the problem and he found the head back at their warehouse. Fed Ex mangles my packages...especially orders from CA. BernieWriteto: [EMAIL PROTECTED] - Original Message - From: tflan To: ShopTalk Sent: Tuesday, September 03, 2002 10:03 PM Subject: ShopTalk: UPS Hi; Is anyone having problems with UPS deliveries? 6 of my last 8 orders were delivered to the wrong address or not delivered at all. Dealing with UPS is a nightmare when there's a problem. Trying to get a human to listen to the problem and take action is nearly impossible. I get the same response; "send us the shipper's name, address, customer number, tracking number, contents of the package" and on and on. How the hell isa recipient supposed to know that stuff? So,I always contact the shipper and I always respond to UPS's request (demands?). I tell the shipper what the problem is and I tell UPS that I need to speak with someone in command. Mostly the shipper will re-ship. Mostly UPS is unresponsive. UPS always says they'll have an answer within 8 days. The answer is, always, "our records show that the package was delivered on such and such a date and left on the front porch," or something to that effect. The last "delivered" package was delivered to a house a quarter-mile from mine. The driver swore he left it at my doorstep. When asked to describe my house - it is unique both in design and paint scheme (that's the way it was when I bought it) the driver described a different house. He still insisted he delivered it here, though. I realize folks here on this forum live in many different parts of the U.S., and the world. Aside from lost packages, how have problems been solved with UPS? This phenomenon didn't exist when I was in business in Long Beach, but since I've been here in the Central Valley of CA it has become a real pain in the butt. TFlan
Re: ShopTalk: UPS
No problems in Ontario. Regards, Charlie W. - Original Message - From: tflan To: ShopTalk Sent: Tuesday, September 03, 2002 10:03 PM Subject: ShopTalk: UPS Hi; Is anyone having problems with UPS deliveries? 6 of my last 8 orders were delivered to the wrong address or not delivered at all. Dealing with UPS is a nightmare when there's a problem. Trying to get a human to listen to the problem and take action is nearly impossible. I get the same response; "send us the shipper's name, address, customer number, tracking number, contents of the package" and on and on. How the hell isa recipient supposed to know that stuff? So,I always contact the shipper and I always respond to UPS's request (demands?). I tell the shipper what the problem is and I tell UPS that I need to speak with someone in command. Mostly the shipper will re-ship. Mostly UPS is unresponsive. UPS always says they'll have an answer within 8 days. The answer is, always, "our records show that the package was delivered on such and such a date and left on the front porch," or something to that effect. The last "delivered" package was delivered to a house a quarter-mile from mine. The driver swore he left it at my doorstep. When asked to describe my house - it is unique both in design and paint scheme (that's the way it was when I bought it) the driver described a different house. He still insisted he delivered it here, though. I realize folks here on this forum live in many different parts of the U.S., and the world. Aside from lost packages, how have problems been solved with UPS? This phenomenon didn't exist when I was in business in Long Beach, but since I've been here in the Central Valley of CA it has become a real pain in the butt. TFlan
Re: ShopTalk: UPS
You guys haven't seen a UPS Driver like we have down here. His name is Frankie. One of my nieghbors lives in the middle of the block and "HAD" a single entrance driveway, but he got lots of packages so what Frankie did was start driving through the trees, woods, until now the guy has around-a-bout driveway. Once he delivered a $1395.00 digital camera to my house, left it in the shop on top of one of my dirtiestwork bench's and since I was real busy, he said that he didn't want to disturb me while I was busy so he signed forit using my name. Four days later when I still had no camera I recalled the store and had them run a check on the camera because , as far as I knew, still not received it. They called back in about 15 minutes and told methat not only did I receive it but i also signed for it. Sure enough after tearing the shop apart I found it under a pile of crap. HE NO LONGER SIGNS ANYTHING FOR ME. RK Manufacturer's of World Class Golf Club Repair Equipment [EMAIL PROTECTED] ---Original Message--- From: [EMAIL PROTECTED] Date: Tuesday, September 03, 2002 10:10:16 PM To: ShopTalk Subject: ShopTalk: UPS Hi; Is anyone having problems with UPS deliveries? 6 of my last 8 orders were delivered to the wrong address or not delivered at all. Dealing with UPS is a nightmare when there's a problem. Trying to get a human to listen to the problem and take action is nearly impossible. I get the same response; "send us the shipper's name, address, customer number, tracking number, contents of the package" and on and on. How the hell isa recipient supposed to know that stuff? So,I always contact the shipper and I always respond to UPS's request (demands?). I tell the shipper what the problem is and I tell UPS that I need to speak with someone in command. Mostly the shipper will re-ship. Mostly UPS is unresponsive. UPS always says they'll have an answer within 8 days. The answer is, always, "our records show that the package was delivered on such and such a date and left on the front porch," or something to that effect. The last "delivered" package was delivered to a house a quarter-mile from mine. The driver swore he left it at my doorstep. When asked to describe my house - it is unique both in design and paint scheme (that's the way it was when I bought it) the driver described a different house. He still insisted he delivered it here, though. I realize folks here on this forum live in many different parts of the U.S., and the world. Aside from lost packages, how have problems been solved with UPS? This phenomenon didn't exist when I was in business in Long Beach, but since I've been here in the Central Valley of CA it has become a real pain in the butt. TFlan
RE: ShopTalk: UPS
Is there an ECHO in my computer RK Manufacturer's of World Class Golf Club Repair Equipment [EMAIL PROTECTED] ---Original Message--- From: [EMAIL PROTECTED] Date: Wednesday, September 04, 2002 12:50:25 PM To: [EMAIL PROTECTED] Subject: RE: ShopTalk: UPS No problems in Ontario. Regards, Harry S. -Original Message-From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]]On Behalf Of CharlieSent: September 4, 2002 8:56 AMTo: [EMAIL PROTECTED]Subject: Re: ShopTalk: UPS No problems in Ontario. Regards, Charlie W.
Re: ShopTalk: UPS pt.2
On Wed, Sep 04, 2002 at 10:04:49AM -0700, tflan wrote: Maybe this latest fiasco with UPS is an anomaly, maybe not. But it sure as hell is frustrating. I've asked most of my vendors to ship either USPS (first choice,) or if really in a hurry, FedEx. I have little confidence in UPS here. I would expect that someone at UPS would want to know about your troubles. The problem is finding someone with enough authority to make a change. Problems like this in a company can quickly lead to it's own demise and recovery will be difficult. Personally I've never had any problems with UPS, USPS or FedEx, but maybe I'm just lucky. -Dave
RE: ShopTalk: UPS
Naw, it's all in your head. Al At 12:56 PM 9/4/2002, you wrote: Is there an ECHO in my computer RK Manufacturer's of World Class Golf Club Repair Equipment [EMAIL PROTECTED] ---Original Message--- From: [EMAIL PROTECTED] Date: Wednesday, September 04, 2002 12:50:25 PM To: [EMAIL PROTECTED] Subject: RE: ShopTalk: UPS No problems in Ontario. Regards, Harry S. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]]On Behalf Of Charlie Sent: September 4, 2002 8:56 AM To: [EMAIL PROTECTED] Subject: Re: ShopTalk: UPS No problems in Ontario. Regards, Charlie W.
Re: ShopTalk: UPS
Hey! Know what? USPS is looking better and better. TFlan - Original Message - From: Steve "Cub" Culbreth To: [EMAIL PROTECTED] Sent: Wednesday, September 04, 2002 4:51 PM Subject: Re: ShopTalk: UPS TFlan, I've heard horror stories about UPS, but in Hawaii they beat FedExcuse hands down. FedExcuse has rode past my shop on many occasions only to swear up and down that I wasn't available to take receipt. Then I have to haul my butt over 20 miles to pick up the box from their location. I can't begin to count the days my boxes have sat on the ramp at the Honolulu Airport waiting to be processed. I guess it all depends on where you are :-( Cub - Original Message - From: tflan To: ShopTalk Sent: Tuesday, September 03, 2002 4:03 PM Subject: ShopTalk: UPS Hi; Is anyone having problems with UPS deliveries? 6 of my last 8 orders were delivered to the wrong address or not delivered at all. Dealing with UPS is a nightmare when there's a problem. Trying to get a human to listen to the problem and take action is nearly impossible. I get the same response; "send us the shipper's name, address, customer number, tracking number, contents of the package" and on and on. How the hell isa recipient supposed to know that stuff? So,I always contact the shipper and I always respond to UPS's request (demands?). I tell the shipper what the problem is and I tell UPS that I need to speak with someone in command. Mostly the shipper will re-ship. Mostly UPS is unresponsive. UPS always says they'll have an answer within 8 days. The answer is, always, "our records show that the package was delivered on such and such a date and left on the front porch," or something to that effect. The last "delivered" package was delivered to a house a quarter-mile from mine. The driver swore he left it at my doorstep. When asked to describe my house - it is unique both in design and paint scheme (that's the way it was when I bought it) the driver described a different house. He still insisted he delivered it here, though. I realize folks here on this forum live in many different parts of the U.S., and the world. Aside from lost packages, how have problems been solved with UPS? This phenomenon didn't exist when I was in business in Long Beach, but since I've been here in the Central Valley of CA it has become a real pain in the butt. TFlan
Re: ShopTalk: UPS
Have experienced a bit of the same. For private deliveries I always over insure and claim day one. After 3X, I guess my driver got the clue as UPS had to cough up 4.5K. Funny (though devious), I was able on my own (UPS made no efforts in this area) to locate and claim 2 of the mis-delivered packages. As this was after the fact, I do not view it as wrongful. UPS could as easily (actually more easily as they have MORE resources available to them than I do) to have corrected this. Accountability is everything but this seems to be a lesser valued ideal each day. Shame on society. Mark tflan wrote: Hi; Is anyone having problems with UPS deliveries? 6 of my last 8 orders were delivered to the wrong address or not delivered at all. Dealing with UPS is a nightmare when there's a problem. Trying to get a human to listen to the problem and take action is nearly impossible. I get the same response; send us the shipper's name, address, customer number, tracking number, contents of the package and on and on. How the hell is a recipient supposed to know that stuff? So, I always contact the shipper and I always respond to UPS's request (demands?). I tell the shipper what the problem is and I tell UPS that I need to speak with someone in command. Mostly the shipper will re-ship. Mostly UPS is unresponsive. UPS always says they'll have an answer within 8 days. The answer is, always, our records show that the package was delivered on such and such a date and left on the front porch, or something to that effect. The last delivered package was delivered to a house a quarter-mile from mine. The driver swore he left it at my doorstep. When asked to describe my house - it is unique both in design and paint scheme (that's the way it was when I bought it) the driver described a different house. He still insisted he delivered it here, though. I realize folks here on this forum live in many different parts of the U.S., and the world. Aside from lost packages, how have problems been solved with UPS? This phenomenon didn't exist when I was in business in Long Beach, but since I've been here in the Central Valley of CA it has become a real pain in the butt. TFlan
RE: ShopTalk: UPS
Haven't had too many problems with UPS delivering stuff to me, but for the stuff I ship, I finally had enough BS from UPS and went with FedEx. I wanted to set up an internet account to cut back on paperwork, and UPS told me the only way they would sign me up for an account was if I was on a regular pickup route, i.e. the truck stops at my house to pick up whether I have anything or not. Of course, I would pay for that "privilege". FedEx said no problem, here's your account number, fill out the bill of lading on line, we'll ship you free envelopes and plastic pouches, and you can drop off the package at a FedEx dropoff point (e.g. any of the millions of mom pop shipping stores around...). I've never looked back. The FedEx on line system will automatically send emails to the shipper and receiver, and has an address book for frequent addresses. Prices are not significantly different between UPS and FedEx, but FedEx service is outstanding. FedEx crushed a driver that I shipped once,but they had a simple form to fill out for a claim, and paid promptly. I've since learned to use the triangular boxes to ship single clubs I ship a fair amount of stuff to my partner in Holland, so I did some comparisons between UPS, FedEx, and USPS for overseas shipments. UPS and FedEx are within a couple of bucks, both deliver in 3-4 days. USPS is an alternative, but is more expensive for the 3-4 day shipment. USPS does have a cheaper alternative, but it takes 20business days (that's a month in governmentspeak), ships via BOAT, and cannot be insured. Now that's what I call being competitive. Royce Engler -Original Message-From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]]On Behalf Of tflanSent: Tuesday, September 03, 2002 9:04 PMTo: ShopTalkSubject: ShopTalk: UPS Hi; Is anyone having problems with UPS deliveries? 6 of my last 8 orders were delivered to the wrong address or not delivered at all. Dealing with UPS is a nightmare when there's a problem. Trying to get a human to listen to the problem and take action is nearly impossible. I get the same response; "send us the shipper's name, address, customer number, tracking number, contents of the package" and on and on. How the hell isa recipient supposed to know that stuff? So,I always contact the shipper and I always respond to UPS's request (demands?). I tell the shipper what the problem is and I tell UPS that I need to speak with someone in command. Mostly the shipper will re-ship. Mostly UPS is unresponsive. UPS always says they'll have an answer within 8 days. The answer is, always, "our records show that the package was delivered on such and such a date and left on the front porch," or something to that effect. The last "delivered" package was delivered to a house a quarter-mile from mine. The driver swore he left it at my doorstep. When asked to describe my house - it is unique both in design and paint scheme (that's the way it was when I bought it) the driver described a different house. He still insisted he delivered it here, though. I realize folks here on this forum live in many different parts of the U.S., and the world. Aside from lost packages, how have problems been solved with UPS? This phenomenon didn't exist when I was in business in Long Beach, but since I've been here in the Central Valley of CA it has become a real pain in the butt. TFlan
RE: ShopTalk: UPS
Tflan, No I have not had similar problems with UPS in the past 7-8 years. Once when I lived in Alabama they delivered a package to a house two doors away, but that idiot just left it there and I happened to notice it several days later while walking the dog!! I have had the same driver now for the past six years and I think it is more the individual driver than a general UPS problem!! -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]]On Behalf Of tflan Sent: Tuesday, September 03, 2002 7:04 PM To: ShopTalk Subject: ShopTalk: UPS Hi; Is anyone having problems with UPS deliveries? 6 of my last 8 orders were delivered to the wrong address or not delivered at all. Dealing with UPS is a nightmare when there's a problem. Trying to get a human to listen to the problem and take action is nearly impossible. I get the same response; send us the shipper's name, address, customer number, tracking number, contents of the package and on and on. How the hell isa recipient supposed to know that stuff? So,I always contact the shipper and I always respond to UPS's request (demands?). I tell the shipper what the problem is and I tell UPS that I need to speak with someone in command. Mostly the shipper will re-ship. Mostly UPS is unresponsive. UPS always says they'll have an answer within 8 days. The answer is, always, our records show that the package was delivered on such and such a date and left on the front porch, or something to that effect. The last delivered package was delivered to a house a quarter-mile from mine. The driver swore he left it at my doorstep. When asked to describe my house - it is unique both in design and paint scheme (that's the way it was when I bought it) the driver described a different house. He still insisted he delivered it here, though. I realize folks here on this forum live in many different parts of the U.S., and the world. Aside from lost packages, how have problems been solved with UPS? This phenomenon didn't exist when I was in business in Long Beach, but since I've been here in the Central Valley of CA it has become a real pain in the butt. TFlan
