[sipx-users] 4.6 Polycom registration problem
I'm thinking I am missing something stupid here but didn't figure it out quite yet. I have been unsuccessful at getting a Polycom 335 to register with a 4.6 test server. Attached is an interesting snippet from sipregistrar.log that sounds like some kind of database lookup problem perhaps. This is the phone attempting to register with line 1 extension 1910. The user was created and assigned to the phone with virtually no modification from the defaults. The phone device was created by the auto-provision service. In fact the phone registers just fine before having a line assigned to it. Here is what was done to get to this point: * Install new 4.6 server from the ISO followed by a yum update * Created a new test domain and made this server the 1st server. DNS entries were created for the test domain and the DNS Advisor reports all is well. * Added all of the Telephony Services, Instant Messaging, and Phone Auto-Provisioning services * Boot up a Polycom 335 with a cleared config in the test domain. It found the server, was auto-provisioned, and was registered. * Changed voicemail dial plan to 4 digits and extension 1900 * Created a user 1910 with password and PIN * Assigned user 1910 to line 1 on the polycom device and did a Send Profile * Phone reboots, comes up with 1910 on the display for Line 1 but is not able to register * Changed LOG level for SipRegistrar to INFO level and obtain the attached snippet during a phone reboot. * Blew away the server and tried a 2nd round just in case Same results. Thoughts? Tony Wyland Messiah College wyl...@messiah.edumailto:wyl...@messiah.edu sipregistrar-1910.log Description: sipregistrar-1910.log ___ sipx-users mailing list sipx-users@list.sipfoundry.org List Archive: http://list.sipfoundry.org/archive/sipx-users/
Re: [sipx-users] 4.6 Polycom registration problem
Are you running above 3.2.7 firmware on the phone? -- ~~ Tony Graziano, Manager Telephone: 434.984.8430 sip: tgrazi...@voice.myitdepartment.net Fax: 434.465.6833 ~~ Linked-In Profile: http://www.linkedin.com/pub/tony-graziano/14/4a6/7a4 Ask about our Internet Fax services! ~~ Using or developing for sipXecs from SIPFoundry? Ask me about sipX-CoLab 2013! On Sep 5, 2012 1:15 PM, Wyland, Tony wyl...@messiah.edu wrote: I’m thinking I am missing something stupid here but didn’t figure it out quite yet. I have been unsuccessful at getting a Polycom 335 to register with a 4.6 test server. Attached is an interesting snippet from sipregistrar.log that sounds like some kind of database lookup problem perhaps. This is the phone attempting to register with line 1 extension 1910. The user was created and assigned to the phone with virtually no modification from the defaults. The phone device was created by the auto-provision service. In fact the phone registers just fine before having a line assigned to it. Here is what was done to get to this point: ** ** **· **Install new 4.6 server from the ISO followed by a yum update **· **Created a new test domain and made this server the 1stserver. DNS entries were created for the test domain and the DNS Advisor reports all is well. **· **Added all of the Telephony Services, Instant Messaging, and Phone Auto-Provisioning services **· **Boot up a Polycom 335 with a cleared config in the test domain. It found the server, was auto-provisioned, and was registered.*** * **· **Changed voicemail dial plan to 4 digits and extension 1900** ** **· **Created a user 1910 with password and PIN **· **Assigned user 1910 to line 1 on the polycom device and did a Send Profile **· **Phone reboots, comes up with 1910 on the display for Line 1 but is not able to register **· **Changed LOG level for SipRegistrar to INFO level and obtain the attached snippet during a phone reboot. **· **Blew away the server and tried a 2nd round just in case …. Same results. ** ** Thoughts? ** ** Tony Wyland Messiah College wyl...@messiah.edu ** ** ___ sipx-users mailing list sipx-users@list.sipfoundry.org List Archive: http://list.sipfoundry.org/archive/sipx-users/ -- LAN/Telephony/Security and Control Systems Helpdesk: Telephone: 434.984.8426 sip: helpd...@voice.myitdepartment.net Helpdesk Customers: http://myhelp.myitdepartment.net Blog: http://blog.myitdepartment.net ___ sipx-users mailing list sipx-users@list.sipfoundry.org List Archive: http://list.sipfoundry.org/archive/sipx-users/
Re: [sipx-users] 4.6 Polycom registration problem
Log shows
2012-09-04T20:53:44.422175Z:261:AUTH:ERR:sipxt.vt.messiah.edu:SipRegistrarServer:7f78e2522700:SipRegistrar:Unable
to get credentials for '1...@vt.messiah.edu', realm='vt.messiah.edu',
user='1910/0004f21b526d'
Questions:
1.) Did you run
yum update
after installing ISO to update all rpms, sipx and otherwise?
2.) Does sending server profiles fix issue?
System/Servers/{select server} , Press Send Profiles button
3.) Can you send along sipxconfig.log?
On Wed, Sep 5, 2012 at 1:14 PM, Wyland, Tony wyl...@messiah.edu wrote:
I’m thinking I am missing something stupid here but didn’t figure it out
quite yet. I have been unsuccessful at getting a Polycom 335 to register
with a 4.6 test server. Attached is an interesting snippet from
sipregistrar.log that sounds like some kind of database lookup problem
perhaps. This is the phone attempting to register with line 1 extension
1910. The user was created and assigned to the phone with virtually no
modification from the defaults. The phone device was created by the
auto-provision service. In fact the phone registers just fine before having
a line assigned to it. Here is what was done to get to this point:
· Install new 4.6 server from the ISO followed by a yum update
· Created a new test domain and made this server the 1st server.
DNS entries were created for the test domain and the DNS Advisor reports all
is well.
· Added all of the Telephony Services, Instant Messaging, and Phone
Auto-Provisioning services
· Boot up a Polycom 335 with a cleared config in the test domain.
It found the server, was auto-provisioned, and was registered.
· Changed voicemail dial plan to 4 digits and extension 1900
· Created a user 1910 with password and PIN
· Assigned user 1910 to line 1 on the polycom device and did a Send
Profile
· Phone reboots, comes up with 1910 on the display for Line 1 but is
not able to register
· Changed LOG level for SipRegistrar to INFO level and obtain the
attached snippet during a phone reboot.
· Blew away the server and tried a 2nd round just in case …. Same
results.
Thoughts?
Tony Wyland
Messiah College
wyl...@messiah.edu
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Re: [sipx-users] 4.6 Polycom registration problem
Ah -- the Send Profiles to the server seems to have fixed things up. I saw
that part of the process in the job status screen was to regenerate IMDB. I
can also create other new users and things work as expected now.
I did do a yum update prior to configuring but not prior to the initial setup
script. The GUI shows the following version info: 4.6.0. 2012-09-03EDT17:09:20.
Attached is the sipxconfig.log you requested in case it provides insight on
what may have gone wrong.
While I'm here - we are using Polycom firmware 3.2.6.314. Is it suggested that
we should move up to 3.2.7?
Tony Wyland
Messiah College
wyl...@messiah.edu
-Original Message-
From: sipx-users-boun...@list.sipfoundry.org
[mailto:sipx-users-boun...@list.sipfoundry.org] On Behalf Of Douglas Hubler
Sent: Wednesday, September 05, 2012 1:24 PM
To: Discussion list for users of sipXecs software
Subject: Re: [sipx-users] 4.6 Polycom registration problem
Log shows
2012-09-04T20:53:44.422175Z:261:AUTH:ERR:sipxt.vt.messiah.edu:SipRegistrarServer:7f78e2522700:SipRegistrar:Unable
to get credentials for '1...@vt.messiah.edu', realm='vt.messiah.edu',
user='1910/0004f21b526d'
Questions:
1.) Did you run
yum update
after installing ISO to update all rpms, sipx and otherwise?
2.) Does sending server profiles fix issue?
System/Servers/{select server} , Press Send Profiles button
3.) Can you send along sipxconfig.log?
On Wed, Sep 5, 2012 at 1:14 PM, Wyland, Tony wyl...@messiah.edu wrote:
I'm thinking I am missing something stupid here but didn't figure it out
quite yet. I have been unsuccessful at getting a Polycom 335 to register
with a 4.6 test server. Attached is an interesting snippet from
sipregistrar.log that sounds like some kind of database lookup problem
perhaps. This is the phone attempting to register with line 1 extension
1910. The user was created and assigned to the phone with virtually no
modification from the defaults. The phone device was created by the
auto-provision service. In fact the phone registers just fine before having
a line assigned to it. Here is what was done to get to this point:
* Install new 4.6 server from the ISO followed by a yum update
* Created a new test domain and made this server the 1st server.
DNS entries were created for the test domain and the DNS Advisor reports all
is well.
* Added all of the Telephony Services, Instant Messaging, and Phone
Auto-Provisioning services
* Boot up a Polycom 335 with a cleared config in the test domain.
It found the server, was auto-provisioned, and was registered.
* Changed voicemail dial plan to 4 digits and extension 1900
* Created a user 1910 with password and PIN
* Assigned user 1910 to line 1 on the polycom device and did a Send
Profile
* Phone reboots, comes up with 1910 on the display for Line 1 but is
not able to register
* Changed LOG level for SipRegistrar to INFO level and obtain the
attached snippet during a phone reboot.
* Blew away the server and tried a 2nd round just in case Same
results.
Thoughts?
Tony Wyland
Messiah College
wyl...@messiah.edu
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Re: [sipx-users] 4.6 Polycom registration problem
No reason that I know of to move up. New phones being shipped come with
firmware 3.3 or later and there is a manula downgrade procedure. You can
still register the phones, etc., but they boot up with an error message on
the screen of the phone (at least the ones I had seen) and thought perhaps
it was manifesting itself differently for you whereas the issue was server
send profile needs to be automated somehow (I think) or put a readme/big
fat sticky on something. It is also possible this was fixed in a later
release, but I haven't tested it from a fresh install in a couple of weeks.
On Wed, Sep 5, 2012 at 1:45 PM, Wyland, Tony wyl...@messiah.edu wrote:
Ah -- the Send Profiles to the server seems to have fixed things up. I
saw that part of the process in the job status screen was to regenerate
IMDB. I can also create other new users and things work as expected now.
I did do a yum update prior to configuring but not prior to the initial
setup script. The GUI shows the following version info: 4.6.0.
2012-09-03EDT17:09:20.
Attached is the sipxconfig.log you requested in case it provides insight
on what may have gone wrong.
While I'm here - we are using Polycom firmware 3.2.6.314. Is it suggested
that we should move up to 3.2.7?
Tony Wyland
Messiah College
wyl...@messiah.edu
-Original Message-
From: sipx-users-boun...@list.sipfoundry.org [mailto:
sipx-users-boun...@list.sipfoundry.org] On Behalf Of Douglas Hubler
Sent: Wednesday, September 05, 2012 1:24 PM
To: Discussion list for users of sipXecs software
Subject: Re: [sipx-users] 4.6 Polycom registration problem
Log shows
2012-09-04T20:53:44.422175Z:261:AUTH:ERR:sipxt.vt.messiah.edu:
SipRegistrarServer:7f78e2522700:SipRegistrar:Unable
to get credentials for '1...@vt.messiah.edu', realm='vt.messiah.edu',
user='1910/0004f21b526d'
Questions:
1.) Did you run
yum update
after installing ISO to update all rpms, sipx and otherwise?
2.) Does sending server profiles fix issue?
System/Servers/{select server} , Press Send Profiles button
3.) Can you send along sipxconfig.log?
On Wed, Sep 5, 2012 at 1:14 PM, Wyland, Tony wyl...@messiah.edu wrote:
I'm thinking I am missing something stupid here but didn't figure it out
quite yet. I have been unsuccessful at getting a Polycom 335 to register
with a 4.6 test server. Attached is an interesting snippet from
sipregistrar.log that sounds like some kind of database lookup problem
perhaps. This is the phone attempting to register with line 1 extension
1910. The user was created and assigned to the phone with virtually no
modification from the defaults. The phone device was created by the
auto-provision service. In fact the phone registers just fine before
having
a line assigned to it. Here is what was done to get to this point:
* Install new 4.6 server from the ISO followed by a yum update
* Created a new test domain and made this server the 1st server.
DNS entries were created for the test domain and the DNS Advisor reports
all
is well.
* Added all of the Telephony Services, Instant Messaging, and
Phone
Auto-Provisioning services
* Boot up a Polycom 335 with a cleared config in the test domain.
It found the server, was auto-provisioned, and was registered.
* Changed voicemail dial plan to 4 digits and extension 1900
* Created a user 1910 with password and PIN
* Assigned user 1910 to line 1 on the polycom device and did a
Send
Profile
* Phone reboots, comes up with 1910 on the display for Line 1
but is
not able to register
* Changed LOG level for SipRegistrar to INFO level and obtain the
attached snippet during a phone reboot.
* Blew away the server and tried a 2nd round just in case
Same
results.
Thoughts?
Tony Wyland
Messiah College
wyl...@messiah.edu
___
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List Archive: http://list.sipfoundry.org/archive/sipx-users/
___
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--
~~
Tony Graziano, Manager
Telephone: 434.984.8430
sip: tgrazi...@voice.myitdepartment.net
Fax: 434.465.6833
~~
Linked-In Profile:
http://www.linkedin.com/pub/tony-graziano/14/4a6/7a4
Ask about our Internet Fax services!
~~
Using or developing for sipXecs from SIPFoundry? Ask me about sipX-CoLab
2013!
http://sipxcolab2013.eventbrite.com/?discount=tony2013
--
LAN/Telephony/Security and Control Systems Helpdesk:
Telephone: 434.984.8426
sip
