Re: MayaSoft - previous versions
I Have got a reply from the Autodesk Education Community Support Team. However the link they sent to me doesn¹t work. Starts with http://jprdintprev-wac.autodesk.com/adsk/servlet/ps/dl/item?siteID before going into all the id numbers. Even just trying to get to http://jprdintprev-wac.autodesk.com times out. ARRRGG!! From: Angus Davidson angus.david...@wits.ac.za Reply-To: softimage@listproc.autodesk.com softimage@listproc.autodesk.com Date: Wednesday 14 May 2014 at 10:26 PM To: softimage@listproc.autodesk.com softimage@listproc.autodesk.com Subject: Re: MayaSoft - previous versions Thanks guys. From: Jill Ramsay (Contractor) jill.ram...@autodesk.com Reply-To: softimage@listproc.autodesk.com softimage@listproc.autodesk.com Date: Wednesday 14 May 2014 at 10:23 PM To: softimage@listproc.autodesk.com softimage@listproc.autodesk.com Subject: RE: MayaSoft - previous versions Hi Angus, We¹re looking into what¹s gone wrong in this caseŠ I¹ll update you as soon as I know. Jill table width=100% border=0 cellspacing=0 cellpadding=0 style=width:100%; tr td align=left style=text-align:justify;font face=arial,sans-serif size=1 color=#99span style=font-size:11px;This communication is intended for the addressee only. It is confidential. If you have received this communication in error, please notify us immediately and destroy the original message. You may not copy or disseminate this communication without the permission of the University. Only authorised signatories are competent to enter into agreements on behalf of the University and recipients are thus advised that the content of this message may not be legally binding on the University and may contain the personal views and opinions of the author, which are not necessarily the views and opinions of The University of the Witwatersrand, Johannesburg. All agreements between the University and outsiders are subject to South African Law unless the University agrees in writing to the contrary. /span/font/td /tr /table
Re: MayaSoft - previous versions
Hi All Just to say I finally have the schools ARC license. The folks at AD were very helpful however they seem to be having issues with their back end system. Kind regards Angus On 2014/05/16, 11:54 AM, Angus Davidson angus.david...@wits.ac.za wrote: I Have got a reply from the Autodesk Education Community Support Team. However the link they sent to me doesn¹t work. Starts with http://jprdintprev-wac.autodesk.com/adsk/servlet/ps/dl/item?siteID before going into all the id numbers. Even just trying to get to http://jprdintprev-wac.autodesk.com times out. ARRRGG!! From: Angus Davidson angus.david...@wits.ac.za Reply-To: softimage@listproc.autodesk.com softimage@listproc.autodesk.com Date: Wednesday 14 May 2014 at 10:26 PM To: softimage@listproc.autodesk.com softimage@listproc.autodesk.com Subject: Re: MayaSoft - previous versions Thanks guys. From: Jill Ramsay (Contractor) jill.ram...@autodesk.com Reply-To: softimage@listproc.autodesk.com softimage@listproc.autodesk.com Date: Wednesday 14 May 2014 at 10:23 PM To: softimage@listproc.autodesk.com softimage@listproc.autodesk.com Subject: RE: MayaSoft - previous versions Hi Angus, We¹re looking into what¹s gone wrong in this caseŠ I¹ll update you as soon as I know. Jill table width=100% border=0 cellspacing=0 cellpadding=0 style=width:100%; tr td align=left style=text-align:justify;font face=arial,sans-serif size=1 color=#99span style=font-size:11px;This communication is intended for the addressee only. It is confidential. If you have received this communication in error, please notify us immediately and destroy the original message. You may not copy or disseminate this communication without the permission of the University. Only authorised signatories are competent to enter into agreements on behalf of the University and recipients are thus advised that the content of this message may not be legally binding on the University and may contain the personal views and opinions of the author, which are not necessarily the views and opinions of The University of the Witwatersrand, Johannesburg. All agreements between the University and outsiders are subject to South African Law unless the University agrees in writing to the contrary. /span/font/td /tr /table table width=100% border=0 cellspacing=0 cellpadding=0 style=width:100%; tr td align=left style=text-align:justify;font face=arial,sans-serif size=1 color=#99span style=font-size:11px;This communication is intended for the addressee only. It is confidential. If you have received this communication in error, please notify us immediately and destroy the original message. You may not copy or disseminate this communication without the permission of the University. Only authorised signatories are competent to enter into agreements on behalf of the University and recipients are thus advised that the content of this message may not be legally binding on the University and may contain the personal views and opinions of the author, which are not necessarily the views and opinions of The University of the Witwatersrand, Johannesburg. All agreements between the University and outsiders are subject to South African Law unless the University agrees in writing to the contrary. /span/font/td /tr /table
RE: MayaSoft - previous versions
Hi Angus, I'm glad to see you are finally sorted. We significantly expanded the free software for schools program and there are definitely some growing pains that we are working to fix as quickly as possible. Don't hesitate to reach out again if you need additional assistance. Steve -Original Message- From: softimage-boun...@listproc.autodesk.com [mailto:softimage-boun...@listproc.autodesk.com] On Behalf Of Angus Davidson Sent: Friday, May 16, 2014 12:49 PM To: softimage@listproc.autodesk.com Subject: Re: MayaSoft - previous versions Hi All Just to say I finally have the schools ARC license. The folks at AD were very helpful however they seem to be having issues with their back end system. Kind regards Angus On 2014/05/16, 11:54 AM, Angus Davidson angus.david...@wits.ac.za wrote: I Have got a reply from the Autodesk Education Community Support Team. However the link they sent to me doesn¹t work. Starts with http://jprdintprev-wac.autodesk.com/adsk/servlet/ps/dl/item?siteID before going into all the id numbers. Even just trying to get to http://jprdintprev-wac.autodesk.com times out. ARRRGG!! From: Angus Davidson angus.david...@wits.ac.za Reply-To: softimage@listproc.autodesk.com softimage@listproc.autodesk.com Date: Wednesday 14 May 2014 at 10:26 PM To: softimage@listproc.autodesk.com softimage@listproc.autodesk.com Subject: Re: MayaSoft - previous versions Thanks guys. From: Jill Ramsay (Contractor) jill.ram...@autodesk.com Reply-To: softimage@listproc.autodesk.com softimage@listproc.autodesk.com Date: Wednesday 14 May 2014 at 10:23 PM To: softimage@listproc.autodesk.com softimage@listproc.autodesk.com Subject: RE: MayaSoft - previous versions Hi Angus, We¹re looking into what¹s gone wrong in this caseŠ I¹ll update you as soon as I know. Jill table width=100% border=0 cellspacing=0 cellpadding=0 style=width:100%; tr td align=left style=text-align:justify;font face=arial,sans-serif size=1 color=#99span style=font-size:11px;This communication is intended for the addressee only. It is confidential. If you have received this communication in error, please notify us immediately and destroy the original message. You may not copy or disseminate this communication without the permission of the University. Only authorised signatories are competent to enter into agreements on behalf of the University and recipients are thus advised that the content of this message may not be legally binding on the University and may contain the personal views and opinions of the author, which are not necessarily the views and opinions of The University of the Witwatersrand, Johannesburg. All agreements between the University and outsiders are subject to South African Law unless the University agrees in writing to the contrary. /span/font/td /tr /table table width=100% border=0 cellspacing=0 cellpadding=0 style=width:100%; tr td align=left style=text-align:justify;font face=arial,sans-serif size=1 color=#99span style=font-size:11px;This communication is intended for the addressee only. It is confidential. If you have received this communication in error, please notify us immediately and destroy the original message. You may not copy or disseminate this communication without the permission of the University. Only authorised signatories are competent to enter into agreements on behalf of the University and recipients are thus advised that the content of this message may not be legally binding on the University and may contain the personal views and opinions of the author, which are not necessarily the views and opinions of The University of the Witwatersrand, Johannesburg. All agreements between the University and outsiders are subject to South African Law unless the University agrees in writing to the contrary. /span/font/td /tr /table attachment: winmail.dat
RE: MayaSoft - previous versions
I don’t think so - that sounds right if you migrated and are on subs – you would have access to Maya 2012, 13, 14 and 15 as well as softimage 2012, 2013, 2014 and 2015 Maurice Patel Autodesk : Tél: 514 954-7134 From: softimage-boun...@listproc.autodesk.com [mailto:softimage-boun...@listproc.autodesk.com] On Behalf Of John Richard Sanchez Sent: Wednesday, May 14, 2014 9:18 PM To: XSI List to post Subject: Re: MayaSoft - previous versions Is this a new glitch? I have networked set up and can go back all the way to 2012 in both Maya and XSI. ex-si support hads great videos on on installing and I always use them. Much better than the autodesk website. http://xsisupport.com/?s=installingsubmit=Search On Wed, May 14, 2014 at 6:23 PM, Leoung O'Young digim...@digimata.commailto:digim...@digimata.com wrote: Hi Maurice, Just want to be sure I gt this right, I can have versions of Softimage 2015 all the way back to 7.5 running on the same computer if need be? Thanks, Leoung On 14/05/2014 3:32 PM, Maurice Patel wrote: Hi Matt, Any 7.5 license you have should continue to work indefinitely and if you need to migrate it to a new computer we so support that capability (through our customer support group). If you need to guarantee access to 7.5 your best bet is to keep some licenses. Your Subscription contract only provides access to the last three versions prior to the current release (i.e. 2014, 2013 and 2012). However, technically we can issue any license we have ever issued (but not licenses for versions that were issued by Avid). We only do that in exceptional cases and this is almost certainly something you would need to work out with Sales first. It is rather rare that we have to do this because, for software that old, you pretty much have to purchase a new license anyway (from a price perspective).- So why not keep your old one? You could instead purchase Maya with Softimage 2015 and keep Softimage 7.5. This would avoid a lot of hassle because, as per the usage agreement for prior versions, you cannot have concurrent versions of the same software running which would mean un-installing, re-installing software each time you switch versions. This is all managed on a trust basis. Since all licenses are permanent ones, there is nothing stopping you from doing this other than that the subscription contract stipulates that you do not. Prior versions were really created as a means for Subscription customers to maintain pipelines on 'recent' older versions and manage pipeline upgrades over a three year window and not as a means of accessing any software release we have ever developed. Maurice Maurice Patel Autodesk : Tél: 514 954-7134tel:514%20954-7134 From: softimage-boun...@listproc.autodesk.commailto:softimage-boun...@listproc.autodesk.com [mailto:softimage-boun...@listproc.autodesk.commailto:softimage-boun...@listproc.autodesk.com] On Behalf Of Matt Lind Sent: Wednesday, May 14, 2014 1:41 PM To: softimage@listproc.autodesk.commailto:softimage@listproc.autodesk.com Subject: RE: MayaSoft - previous versions Hello Maurice, Is there a limit how far back the license server will go in terms of supporting older versions of Softimage? We currently use 2013 SP1, but prior to that we were using Softimage 7.5 and still need to occasionally jump into 7.5 to exhume old data which have dependencies specific to 7.5 (we have a ton of 7.5 data). Matt From: softimage-boun...@listproc.autodesk.commailto:softimage-boun...@listproc.autodesk.com [mailto:softimage-boun...@listproc.autodesk.commailto:softimage-boun...@listproc.autodesk.com] On Behalf Of Maurice Patel Sent: Wednesday, May 14, 2014 9:49 AM To: softimage@listproc.autodesk.commailto:softimage@listproc.autodesk.com Subject: RE: MayaSoft - previous versions Hi everyone, There appears to be some database glitches in our back end systems that are causing the problems like the case of Leendert. The ops team is trying to resolve this. This is a bit like bug fixing - we need to find and identify the problem fix it so the problem does not reoccur. We are sorry if this is taking a bit longer than expected. If you migrate you ARE entitled to prior versions of Softimage as part of your Subscription. We just need to iron out some kinks so please bear with us maurice Maurice Patel Autodesk : Tél: 514 954-7134tel:514%20954-7134 From: softimage-boun...@listproc.autodesk.commailto:softimage-boun...@listproc.autodesk.commailto:softimage-boun...@listproc.autodesk.commailto:softimage-boun...@listproc.autodesk.com [mailto:softimage-boun...@listproc.autodesk.commailto:softimage-boun...@listproc.autodesk.com] On Behalf Of Leoung O'Young Sent: Wednesday, May 14, 2014 12:38 PM To: softimage@listproc.autodesk.commailto:softimage@listproc.autodesk.commailto:softimage@listproc.autodesk.commailto:softimage@listproc.autodesk.com Subject: Re: MayaSoft - previous versions I e-mailed Maurice Patel directly a few days ago regarding
RE: MayaSoft - previous versions
Hi Leoung, No you can only have one version per license. Subscription entitles you to choose whether that is the latest version (2015) or any one of three versions prior (2012, 2013, 2014) as long as you have usage rights to that version. You cannot have multiple versions installed concurrently you must choose only one version. Usage rights require that you have actually purchased and used those prior versions. So for example if a new customer purchases software from Autodesk for the first time (with Subscription) they will have not have any prior versions to access. A year later a new release comes out and they upgrade. They will now have 1 prior version they can access. A year later two and so on. Prior versions were created so that companies/users could try out new versions without having to upgrade their pipeline (which might be disruptive to an ongoing production). They could upgrade licenses for testing and then switch them back to their production version when needed. Please note that we are creating a special exception for Softimage customers who migrate to Maya or 3ds Max whereby they will inherit prior version access for those products if they had them for Softimage. More than three years back are not supported. Exceptions can be negotiated with Sales in very special cases and typically only for large installations. It is not really feasible for Autodesk to keep supporting every version of every software they ever delivered, and the costs if we did so would be huge - and would make the software unnecessarily expensive to the end user. If you absolutely must have access to 7.5 and still want access to our latest software the best solution is not to upgrade your license but to keep it and buy a new license of the Maya with Softimage bundle. That way you can continue forward with new releases and whenever you want to still fire up 7.5. Technically though your 7.5 license is permanent the agreement is contractual maurice Maurice Patel Autodesk : Tél: 514 954-7134 -Original Message- From: softimage-boun...@listproc.autodesk.com [mailto:softimage-boun...@listproc.autodesk.com] On Behalf Of Leoung O'Young Sent: Wednesday, May 14, 2014 6:24 PM To: softimage@listproc.autodesk.com Subject: Re: MayaSoft - previous versions Hi Maurice, Just want to be sure I gt this right, I can have versions of Softimage 2015 all the way back to 7.5 running on the same computer if need be? Thanks, Leoung On 14/05/2014 3:32 PM, Maurice Patel wrote: Hi Matt, Any 7.5 license you have should continue to work indefinitely and if you need to migrate it to a new computer we so support that capability (through our customer support group). If you need to guarantee access to 7.5 your best bet is to keep some licenses. Your Subscription contract only provides access to the last three versions prior to the current release (i.e. 2014, 2013 and 2012). However, technically we can issue any license we have ever issued (but not licenses for versions that were issued by Avid). We only do that in exceptional cases and this is almost certainly something you would need to work out with Sales first. It is rather rare that we have to do this because, for software that old, you pretty much have to purchase a new license anyway (from a price perspective).- So why not keep your old one? You could instead purchase Maya with Softimage 2015 and keep Softimage 7.5. This would avoid a lot of hassle because, as per the usage agreement for prior versions, you cannot have concurrent versions of the same software running which would mean un-installing, re-installing software each time you switch versions. This is all managed on a trust basis. Since all licenses are permanent ones, there is nothing stopping you from doing this other than that the subscription contract stipulates that you do not. Prior versions were really created as a means for Subscription customers to maintain pipelines on 'recent' older versions and manage pipeline upgrades over a three year window and not as a means of accessing any software release we have ever developed. Maurice Maurice Patel Autodesk : Tél: 514 954-7134 From: softimage-boun...@listproc.autodesk.com [mailto:softimage-boun...@listproc.autodesk.com] On Behalf Of Matt Lind Sent: Wednesday, May 14, 2014 1:41 PM To: softimage@listproc.autodesk.com Subject: RE: MayaSoft - previous versions Hello Maurice, Is there a limit how far back the license server will go in terms of supporting older versions of Softimage? We currently use 2013 SP1, but prior to that we were using Softimage 7.5 and still need to occasionally jump into 7.5 to exhume old data which have dependencies specific to 7.5 (we have a ton of 7.5 data). Matt From: softimage-boun...@listproc.autodesk.com [mailto:softimage-boun...@listproc.autodesk.com] On Behalf Of Maurice Patel Sent: Wednesday, May 14, 2014 9:49 AM To: softimage
RE: MayaSoft - previous versions
So let me get this straight. We have been developing a project for 9+ years starting in April 2005 using XSI v3.5. As you can imagine, that's a ton of content. Unlike most film/video projects which finish in 36 months or less and can sweep problems under the rug thereafter, our product will ship next month and will need to be maintained for many years while still needing access to data we created as much as 9 years ago. We have tried to upgrade annually, but were stuck on Softimage 7.5 for nearly 5 years because Autodesk could not produce a functional release of Softimage void of major showstoppers we could upgrade to until 2013 SP1 was released - even then we had to work around some issues to make the jump. But because of changes to the real time shader API and other behavioral changes/regressions, we cannot open many of our scenes from 7.5 in 2013 SP1 or else they will break. But instead of allowing us access to a version of the software to keep our production going, you're telling us we have to purchase more licenses to work around a problem you guys created and forced upon us? I don't think that's fair or reasonable. Matt -Original Message- From: softimage-boun...@listproc.autodesk.com [mailto:softimage-boun...@listproc.autodesk.com] On Behalf Of Maurice Patel Sent: Thursday, May 15, 2014 7:42 AM To: softimage@listproc.autodesk.com Subject: RE: MayaSoft - previous versions Hi Leoung, No you can only have one version per license. Subscription entitles you to choose whether that is the latest version (2015) or any one of three versions prior (2012, 2013, 2014) as long as you have usage rights to that version. You cannot have multiple versions installed concurrently you must choose only one version. Usage rights require that you have actually purchased and used those prior versions. So for example if a new customer purchases software from Autodesk for the first time (with Subscription) they will have not have any prior versions to access. A year later a new release comes out and they upgrade. They will now have 1 prior version they can access. A year later two and so on. Prior versions were created so that companies/users could try out new versions without having to upgrade their pipeline (which might be disruptive to an ongoing production). They could upgrade licenses for testing and then switch them back to their production version when needed. Please note that we are creating a special exception for Softimage customers who migrate to Maya or 3ds Max whereby they will inherit prior version access for those products if they had them for Softimage. More than three years back are not supported. Exceptions can be negotiated with Sales in very special cases and typically only for large installations. It is not really feasible for Autodesk to keep supporting every version of every software they ever delivered, and the costs if we did so would be huge - and would make the software unnecessarily expensive to the end user. If you absolutely must have access to 7.5 and still want access to our latest software the best solution is not to upgrade your license but to keep it and buy a new license of the Maya with Softimage bundle. That way you can continue forward with new releases and whenever you want to still fire up 7.5. Technically though your 7.5 license is permanent the agreement is contractual maurice Maurice Patel Autodesk : Tél: 514 954-7134 -Original Message- From: softimage-boun...@listproc.autodesk.com [mailto:softimage-boun...@listproc.autodesk.com] On Behalf Of Leoung O'Young Sent: Wednesday, May 14, 2014 6:24 PM To: softimage@listproc.autodesk.com Subject: Re: MayaSoft - previous versions Hi Maurice, Just want to be sure I gt this right, I can have versions of Softimage 2015 all the way back to 7.5 running on the same computer if need be? Thanks, Leoung On 14/05/2014 3:32 PM, Maurice Patel wrote: Hi Matt, Any 7.5 license you have should continue to work indefinitely and if you need to migrate it to a new computer we so support that capability (through our customer support group). If you need to guarantee access to 7.5 your best bet is to keep some licenses. Your Subscription contract only provides access to the last three versions prior to the current release (i.e. 2014, 2013 and 2012). However, technically we can issue any license we have ever issued (but not licenses for versions that were issued by Avid). We only do that in exceptional cases and this is almost certainly something you would need to work out with Sales first. It is rather rare that we have to do this because, for software that old, you pretty much have to purchase a new license anyway (from a price perspective).- So why not keep your old one? You could instead purchase Maya with Softimage 2015 and keep Softimage 7.5. This would avoid a lot of hassle because, as per the usage agreement for prior versions, you cannot have
Re: MayaSoft - previous versions
Accurately, succinctly and poignantly stated Matt. On Thu, May 15, 2014 at 1:43 PM, Matt Lind ml...@carbinestudios.com wrote: So let me get this straight. We have been developing a project for 9+ years starting in April 2005 using XSI v3.5. As you can imagine, that's a ton of content. Unlike most film/video projects which finish in 36 months or less and can sweep problems under the rug thereafter, our product will ship next month and will need to be maintained for many years while still needing access to data we created as much as 9 years ago. We have tried to upgrade annually, but were stuck on Softimage 7.5 for nearly 5 years because Autodesk could not produce a functional release of Softimage void of major showstoppers we could upgrade to until 2013 SP1 was released - even then we had to work around some issues to make the jump. But because of changes to the real time shader API and other behavioral changes/regressions, we cannot open many of our scenes from 7.5 in 2013 SP1 or else they will break. But instead of allowing us access to a version of the software to keep our production going, you're telling us we have to purchase more licenses to work around a problem you guys created and forced upon us? I don't think that's fair or reasonable. Matt -Original Message- From: softimage-boun...@listproc.autodesk.com [mailto: softimage-boun...@listproc.autodesk.com] On Behalf Of Maurice Patel Sent: Thursday, May 15, 2014 7:42 AM To: softimage@listproc.autodesk.com Subject: RE: MayaSoft - previous versions Hi Leoung, No you can only have one version per license. Subscription entitles you to choose whether that is the latest version (2015) or any one of three versions prior (2012, 2013, 2014) as long as you have usage rights to that version. You cannot have multiple versions installed concurrently you must choose only one version. Usage rights require that you have actually purchased and used those prior versions. So for example if a new customer purchases software from Autodesk for the first time (with Subscription) they will have not have any prior versions to access. A year later a new release comes out and they upgrade. They will now have 1 prior version they can access. A year later two and so on. Prior versions were created so that companies/users could try out new versions without having to upgrade their pipeline (which might be disruptive to an ongoing production). They could upgrade licenses for testing and then switch them back to their production version when needed. Please note that we are creating a special exception for Softimage customers who migrate to Maya or 3ds Max whereby they will inherit prior version access for those products if they had them for Softimage. More than three years back are not supported. Exceptions can be negotiated with Sales in very special cases and typically only for large installations. It is not really feasible for Autodesk to keep supporting every version of every software they ever delivered, and the costs if we did so would be huge - and would make the software unnecessarily expensive to the end user. If you absolutely must have access to 7.5 and still want access to our latest software the best solution is not to upgrade your license but to keep it and buy a new license of the Maya with Softimage bundle. That way you can continue forward with new releases and whenever you want to still fire up 7.5. Technically though your 7.5 license is permanent the agreement is contractual maurice Maurice Patel Autodesk : Tél: 514 954-7134 -Original Message- From: softimage-boun...@listproc.autodesk.com [mailto: softimage-boun...@listproc.autodesk.com] On Behalf Of Leoung O'Young Sent: Wednesday, May 14, 2014 6:24 PM To: softimage@listproc.autodesk.com Subject: Re: MayaSoft - previous versions Hi Maurice, Just want to be sure I gt this right, I can have versions of Softimage 2015 all the way back to 7.5 running on the same computer if need be? Thanks, Leoung On 14/05/2014 3:32 PM, Maurice Patel wrote: Hi Matt, Any 7.5 license you have should continue to work indefinitely and if you need to migrate it to a new computer we so support that capability (through our customer support group). If you need to guarantee access to 7.5 your best bet is to keep some licenses. Your Subscription contract only provides access to the last three versions prior to the current release (i.e. 2014, 2013 and 2012). However, technically we can issue any license we have ever issued (but not licenses for versions that were issued by Avid). We only do that in exceptional cases and this is almost certainly something you would need to work out with Sales first. It is rather rare that we have to do this because, for software that old, you pretty much have to purchase a new license anyway (from a price perspective).- So why not keep your old one? You could instead purchase Maya
Re: MayaSoft - previous versions
Hi Maurice, I know you have been very understood and accommodating in the past, but this doesn't make sense in a production environment. We have clients asking us to update projects from 4 years ago, it is pretty dangerous to bring old projects into the new version of the software. This can really put us in a bind. I not asking Autodesk to support the old software but just give us the ability to use it. We are not using on multiple computers but on the same computer, what harm is there to Autodesk? Best Regards, Leoung On 15/05/2014 2:43 PM, Matt Lind wrote: So let me get this straight. We have been developing a project for 9+ years starting in April 2005 using XSI v3.5. As you can imagine, that's a ton of content. Unlike most film/video projects which finish in 36 months or less and can sweep problems under the rug thereafter, our product will ship next month and will need to be maintained for many years while still needing access to data we created as much as 9 years ago. We have tried to upgrade annually, but were stuck on Softimage 7.5 for nearly 5 years because Autodesk could not produce a functional release of Softimage void of major showstoppers we could upgrade to until 2013 SP1 was released - even then we had to work around some issues to make the jump. But because of changes to the real time shader API and other behavioral changes/regressions, we cannot open many of our scenes from 7.5 in 2013 SP1 or else they will break. But instead of allowing us access to a version of the software to keep our production going, you're telling us we have to purchase more licenses to work around a problem you guys created and forced upon us? I don't think that's fair or reasonable. Matt -Original Message- From: softimage-boun...@listproc.autodesk.com [mailto:softimage-boun...@listproc.autodesk.com] On Behalf Of Maurice Patel Sent: Thursday, May 15, 2014 7:42 AM To: softimage@listproc.autodesk.com Subject: RE: MayaSoft - previous versions Hi Leoung, No you can only have one version per license. Subscription entitles you to choose whether that is the latest version (2015) or any one of three versions prior (2012, 2013, 2014) as long as you have usage rights to that version. You cannot have multiple versions installed concurrently you must choose only one version. Usage rights require that you have actually purchased and used those prior versions. So for example if a new customer purchases software from Autodesk for the first time (with Subscription) they will have not have any prior versions to access. A year later a new release comes out and they upgrade. They will now have 1 prior version they can access. A year later two and so on. Prior versions were created so that companies/users could try out new versions without having to upgrade their pipeline (which might be disruptive to an ongoing production). They could upgrade licenses for testing and then switch them back to their production version when needed. Please note that we are creating a special exception for Softimage customers who migrate to Maya or 3ds Max whereby they will inherit prior version access for those products if they had them for Softimage. More than three years back are not supported. Exceptions can be negotiated with Sales in very special cases and typically only for large installations. It is not really feasible for Autodesk to keep supporting every version of every software they ever delivered, and the costs if we did so would be huge - and would make the software unnecessarily expensive to the end user. If you absolutely must have access to 7.5 and still want access to our latest software the best solution is not to upgrade your license but to keep it and buy a new license of the Maya with Softimage bundle. That way you can continue forward with new releases and whenever you want to still fire up 7.5. Technically though your 7.5 license is permanent the agreement is contractual maurice Maurice Patel Autodesk : Tél: 514 954-7134 -Original Message- From: softimage-boun...@listproc.autodesk.com [mailto:softimage-boun...@listproc.autodesk.com] On Behalf Of Leoung O'Young Sent: Wednesday, May 14, 2014 6:24 PM To: softimage@listproc.autodesk.com Subject: Re: MayaSoft - previous versions Hi Maurice, Just want to be sure I gt this right, I can have versions of Softimage 2015 all the way back to 7.5 running on the same computer if need be? Thanks, Leoung On 14/05/2014 3:32 PM, Maurice Patel wrote: Hi Matt, Any 7.5 license you have should continue to work indefinitely and if you need to migrate it to a new computer we so support that capability (through our customer support group). If you need to guarantee access to 7.5 your best bet is to keep some licenses. Your Subscription contract only provides access to the last three versions prior to the current release (i.e. 2014, 2013 and 2012). However, technically we can issue any license we have ever
RE: MayaSoft - previous versions
Hi Matt, I understand it is frustrating but you can continue to use 7.5. It is obviously the right thing you need to do for your production. I would not recommend trying to switch that pipeline now. Once the project is over is the best time to evaluate changing. With software that many versions back - you would have to repurchase whether it was Maya, 3ds Max or Softimage. This is no different we don't have upgrade paths for such old versions . However this is why I recommend talking to a Sales person. We have been pretty proactive at trying to find solutions where we can. Maurice Maurice Patel Autodesk : Tél: 514 954-7134 -Original Message- From: softimage-boun...@listproc.autodesk.com [mailto:softimage-boun...@listproc.autodesk.com] On Behalf Of Matt Lind Sent: Thursday, May 15, 2014 2:44 PM To: softimage@listproc.autodesk.com Subject: RE: MayaSoft - previous versions So let me get this straight. We have been developing a project for 9+ years starting in April 2005 using XSI v3.5. As you can imagine, that's a ton of content. Unlike most film/video projects which finish in 36 months or less and can sweep problems under the rug thereafter, our product will ship next month and will need to be maintained for many years while still needing access to data we created as much as 9 years ago. We have tried to upgrade annually, but were stuck on Softimage 7.5 for nearly 5 years because Autodesk could not produce a functional release of Softimage void of major showstoppers we could upgrade to until 2013 SP1 was released - even then we had to work around some issues to make the jump. But because of changes to the real time shader API and other behavioral changes/regressions, we cannot open many of our scenes from 7.5 in 2013 SP1 or else they will break. But instead of allowing us access to a version of the software to keep our production going, you're telling us we have to purchase more licenses to work around a problem you guys created and forced upon us? I don't think that's fair or reasonable. Matt -Original Message- From: softimage-boun...@listproc.autodesk.com [mailto:softimage-boun...@listproc.autodesk.com] On Behalf Of Maurice Patel Sent: Thursday, May 15, 2014 7:42 AM To: softimage@listproc.autodesk.com Subject: RE: MayaSoft - previous versions Hi Leoung, No you can only have one version per license. Subscription entitles you to choose whether that is the latest version (2015) or any one of three versions prior (2012, 2013, 2014) as long as you have usage rights to that version. You cannot have multiple versions installed concurrently you must choose only one version. Usage rights require that you have actually purchased and used those prior versions. So for example if a new customer purchases software from Autodesk for the first time (with Subscription) they will have not have any prior versions to access. A year later a new release comes out and they upgrade. They will now have 1 prior version they can access. A year later two and so on. Prior versions were created so that companies/users could try out new versions without having to upgrade their pipeline (which might be disruptive to an ongoing production). They could upgrade licenses for testing and then switch them back to their production version when needed. Please note that we are creating a special exception for Softimage customers who migrate to Maya or 3ds Max whereby they will inherit prior version access for those products if they had them for Softimage. More than three years back are not supported. Exceptions can be negotiated with Sales in very special cases and typically only for large installations. It is not really feasible for Autodesk to keep supporting every version of every software they ever delivered, and the costs if we did so would be huge - and would make the software unnecessarily expensive to the end user. If you absolutely must have access to 7.5 and still want access to our latest software the best solution is not to upgrade your license but to keep it and buy a new license of the Maya with Softimage bundle. That way you can continue forward with new releases and whenever you want to still fire up 7.5. Technically though your 7.5 license is permanent the agreement is contractual maurice Maurice Patel Autodesk : Tél: 514 954-7134 -Original Message- From: softimage-boun...@listproc.autodesk.com [mailto:softimage-boun...@listproc.autodesk.com] On Behalf Of Leoung O'Young Sent: Wednesday, May 14, 2014 6:24 PM To: softimage@listproc.autodesk.com Subject: Re: MayaSoft - previous versions Hi Maurice, Just want to be sure I gt this right, I can have versions of Softimage 2015 all the way back to 7.5 running on the same computer if need be? Thanks, Leoung On 14/05/2014 3:32 PM, Maurice Patel wrote: Hi Matt, Any 7.5 license you have should continue to work indefinitely and if you need to migrate it to a new computer we so
Re: MayaSoft - previous versions
Nicely said, Matt, even though I really doubt Autodesk can understand what you /really/ mean, even in theory. I have had a Softimage license since Softimage|3D v.3.5 and was always able to run the newest version and /whatever/ older version simultaneously... for example to exchange/port data via copy/paste or the like. Guess when that did not work any more? Till now I have not been able to understand what kind of bloody benefit Autodesk might have by not letting me run for example Softimage 2012 _and_ 2014 at the same time on the same machine... even though I paid money for both licenses. Beats me. It's just sad and pathetic.
Re: MayaSoft - previous versions
To add to that, I don't know of any other software from the of my head that takes away previous version of their software from you. On 15/05/2014 4:23 PM, Eric Mootz wrote: Nicely said, Matt, even though I really doubt Autodesk can understand what you /really/ mean, even in theory. I have had a Softimage license since Softimage|3D v.3.5 and was always able to run the newest version and /whatever/ older version simultaneously... for example to exchange/port data via copy/paste or the like. Guess when that did not work any more? Till now I have not been able to understand what kind of bloody benefit Autodesk might have by not letting me run for example Softimage 2012 _and_ 2014 at the same time on the same machine... even though I paid money for both licenses. Beats me. It's just sad and pathetic.
RE: MayaSoft - previous versions
Hi Leoung, If we could do it easily we would because there would be no downside. Our back end and licensing systems cannot really deal with this effectively. Although it seems trivial it is not. We just don't have systems that enable us to manage this. So we manually manage exceptions and that takes time and is not scalable. Ultimately we have been trying to find solutions for customers to facilitate the transition but there are some things that we can and cannot implement in a systematic way. Our licensing policy is actually pretty flexible. I am not aware of any licensing managers that let you pick and choose whatever version you want to whenever you want to. So I don't think this is just an Autodesk implementation. Pretty much every vendor in the industry has similar EULAs and few allow you to access prior versions systematically. But then I could be wrong... maurice Maurice Patel Autodesk : Tél: 514 954-7134 -Original Message- From: softimage-boun...@listproc.autodesk.com [mailto:softimage-boun...@listproc.autodesk.com] On Behalf Of Leoung O'Young Sent: Thursday, May 15, 2014 3:03 PM To: softimage@listproc.autodesk.com Subject: Re: MayaSoft - previous versions Hi Maurice, I know you have been very understood and accommodating in the past, but this doesn't make sense in a production environment. We have clients asking us to update projects from 4 years ago, it is pretty dangerous to bring old projects into the new version of the software. This can really put us in a bind. I not asking Autodesk to support the old software but just give us the ability to use it. We are not using on multiple computers but on the same computer, what harm is there to Autodesk? Best Regards, Leoung On 15/05/2014 2:43 PM, Matt Lind wrote: So let me get this straight. We have been developing a project for 9+ years starting in April 2005 using XSI v3.5. As you can imagine, that's a ton of content. Unlike most film/video projects which finish in 36 months or less and can sweep problems under the rug thereafter, our product will ship next month and will need to be maintained for many years while still needing access to data we created as much as 9 years ago. We have tried to upgrade annually, but were stuck on Softimage 7.5 for nearly 5 years because Autodesk could not produce a functional release of Softimage void of major showstoppers we could upgrade to until 2013 SP1 was released - even then we had to work around some issues to make the jump. But because of changes to the real time shader API and other behavioral changes/regressions, we cannot open many of our scenes from 7.5 in 2013 SP1 or else they will break. But instead of allowing us access to a version of the software to keep our production going, you're telling us we have to purchase more licenses to work around a problem you guys created and forced upon us? I don't think that's fair or reasonable. Matt -Original Message- From: softimage-boun...@listproc.autodesk.com [mailto:softimage-boun...@listproc.autodesk.com] On Behalf Of Maurice Patel Sent: Thursday, May 15, 2014 7:42 AM To: softimage@listproc.autodesk.com Subject: RE: MayaSoft - previous versions Hi Leoung, No you can only have one version per license. Subscription entitles you to choose whether that is the latest version (2015) or any one of three versions prior (2012, 2013, 2014) as long as you have usage rights to that version. You cannot have multiple versions installed concurrently you must choose only one version. Usage rights require that you have actually purchased and used those prior versions. So for example if a new customer purchases software from Autodesk for the first time (with Subscription) they will have not have any prior versions to access. A year later a new release comes out and they upgrade. They will now have 1 prior version they can access. A year later two and so on. Prior versions were created so that companies/users could try out new versions without having to upgrade their pipeline (which might be disruptive to an ongoing production). They could upgrade licenses for testing and then switch them back to their production version when needed. Please note that we are creating a special exception for Softimage customers who migrate to Maya or 3ds Max whereby they will inherit prior version access for those products if they had them for Softimage. More than three years back are not supported. Exceptions can be negotiated with Sales in very special cases and typically only for large installations. It is not really feasible for Autodesk to keep supporting every version of every software they ever delivered, and the costs if we did so would be huge - and would make the software unnecessarily expensive to the end user. If you absolutely must have access to 7.5 and still want access to our latest software the best solution is not to upgrade
Re: MayaSoft - previous versions
Maurice, What you and AD simply don't get, are that projects are never over... The client reserves the right to say hey I need that tomorrow. We have always been able to use more than one version of Softimage in practice... I don't understand the rational behind this detail at all. On Thu, May 15, 2014 at 2:51 PM, Maurice Patel maurice.pa...@autodesk.comwrote: Hi Matt, I understand it is frustrating but you can continue to use 7.5. It is obviously the right thing you need to do for your production. I would not recommend trying to switch that pipeline now. Once the project is over is the best time to evaluate changing. With software that many versions back - you would have to repurchase whether it was Maya, 3ds Max or Softimage. This is no different we don't have upgrade paths for such old versions . However this is why I recommend talking to a Sales person. We have been pretty proactive at trying to find solutions where we can. Maurice Maurice Patel Autodesk : Tél: 514 954-7134 -Original Message- From: softimage-boun...@listproc.autodesk.com [mailto: softimage-boun...@listproc.autodesk.com] On Behalf Of Matt Lind Sent: Thursday, May 15, 2014 2:44 PM To: softimage@listproc.autodesk.com Subject: RE: MayaSoft - previous versions So let me get this straight. We have been developing a project for 9+ years starting in April 2005 using XSI v3.5. As you can imagine, that's a ton of content. Unlike most film/video projects which finish in 36 months or less and can sweep problems under the rug thereafter, our product will ship next month and will need to be maintained for many years while still needing access to data we created as much as 9 years ago. We have tried to upgrade annually, but were stuck on Softimage 7.5 for nearly 5 years because Autodesk could not produce a functional release of Softimage void of major showstoppers we could upgrade to until 2013 SP1 was released - even then we had to work around some issues to make the jump. But because of changes to the real time shader API and other behavioral changes/regressions, we cannot open many of our scenes from 7.5 in 2013 SP1 or else they will break. But instead of allowing us access to a version of the software to keep our production going, you're telling us we have to purchase more licenses to work around a problem you guys created and forced upon us? I don't think that's fair or reasonable. Matt -Original Message- From: softimage-boun...@listproc.autodesk.com [mailto: softimage-boun...@listproc.autodesk.com] On Behalf Of Maurice Patel Sent: Thursday, May 15, 2014 7:42 AM To: softimage@listproc.autodesk.com Subject: RE: MayaSoft - previous versions Hi Leoung, No you can only have one version per license. Subscription entitles you to choose whether that is the latest version (2015) or any one of three versions prior (2012, 2013, 2014) as long as you have usage rights to that version. You cannot have multiple versions installed concurrently you must choose only one version. Usage rights require that you have actually purchased and used those prior versions. So for example if a new customer purchases software from Autodesk for the first time (with Subscription) they will have not have any prior versions to access. A year later a new release comes out and they upgrade. They will now have 1 prior version they can access. A year later two and so on. Prior versions were created so that companies/users could try out new versions without having to upgrade their pipeline (which might be disruptive to an ongoing production). They could upgrade licenses for testing and then switch them back to their production version when needed. Please note that we are creating a special exception for Softimage customers who migrate to Maya or 3ds Max whereby they will inherit prior version access for those products if they had them for Softimage. More than three years back are not supported. Exceptions can be negotiated with Sales in very special cases and typically only for large installations. It is not really feasible for Autodesk to keep supporting every version of every software they ever delivered, and the costs if we did so would be huge - and would make the software unnecessarily expensive to the end user. If you absolutely must have access to 7.5 and still want access to our latest software the best solution is not to upgrade your license but to keep it and buy a new license of the Maya with Softimage bundle. That way you can continue forward with new releases and whenever you want to still fire up 7.5. Technically though your 7.5 license is permanent the agreement is contractual maurice Maurice Patel Autodesk : Tél: 514 954-7134 -Original Message- From: softimage-boun...@listproc.autodesk.com [mailto: softimage-boun...@listproc.autodesk.com] On Behalf Of Leoung O'Young Sent: Wednesday, May 14, 2014 6:24 PM To: softimage
RE: MayaSoft - previous versions
I think we might be talking about different things. I am not really a licensing expert. Are you saying you can use more than one version of your current license? maurice Maurice Patel Autodesk : Tél: 514 954-7134 From: softimage-boun...@listproc.autodesk.com [mailto:softimage-boun...@listproc.autodesk.com] On Behalf Of Greg Punchatz Sent: Thursday, May 15, 2014 4:52 PM To: softimage@listproc.autodesk.com Subject: Re: MayaSoft - previous versions Maurice, What you and AD simply don't get, are that projects are never over... The client reserves the right to say hey I need that tomorrow. We have always been able to use more than one version of Softimage in practice... I don't understand the rational behind this detail at all. On Thu, May 15, 2014 at 2:51 PM, Maurice Patel maurice.pa...@autodesk.commailto:maurice.pa...@autodesk.com wrote: Hi Matt, I understand it is frustrating but you can continue to use 7.5. It is obviously the right thing you need to do for your production. I would not recommend trying to switch that pipeline now. Once the project is over is the best time to evaluate changing. With software that many versions back - you would have to repurchase whether it was Maya, 3ds Max or Softimage. This is no different we don't have upgrade paths for such old versions . However this is why I recommend talking to a Sales person. We have been pretty proactive at trying to find solutions where we can. Maurice Maurice Patel Autodesk : Tél: 514 954-7134tel:514%20954-7134 -Original Message- From: softimage-boun...@listproc.autodesk.commailto:softimage-boun...@listproc.autodesk.com [mailto:softimage-boun...@listproc.autodesk.commailto:softimage-boun...@listproc.autodesk.com] On Behalf Of Matt Lind Sent: Thursday, May 15, 2014 2:44 PM To: softimage@listproc.autodesk.commailto:softimage@listproc.autodesk.com Subject: RE: MayaSoft - previous versions So let me get this straight. We have been developing a project for 9+ years starting in April 2005 using XSI v3.5. As you can imagine, that's a ton of content. Unlike most film/video projects which finish in 36 months or less and can sweep problems under the rug thereafter, our product will ship next month and will need to be maintained for many years while still needing access to data we created as much as 9 years ago. We have tried to upgrade annually, but were stuck on Softimage 7.5 for nearly 5 years because Autodesk could not produce a functional release of Softimage void of major showstoppers we could upgrade to until 2013 SP1 was released - even then we had to work around some issues to make the jump. But because of changes to the real time shader API and other behavioral changes/regressions, we cannot open many of our scenes from 7.5 in 2013 SP1 or else they will break. But instead of allowing us access to a version of the software to keep our production going, you're telling us we have to purchase more licenses to work around a problem you guys created and forced upon us? I don't think that's fair or reasonable. Matt -Original Message- From: softimage-boun...@listproc.autodesk.commailto:softimage-boun...@listproc.autodesk.com [mailto:softimage-boun...@listproc.autodesk.commailto:softimage-boun...@listproc.autodesk.com] On Behalf Of Maurice Patel Sent: Thursday, May 15, 2014 7:42 AM To: softimage@listproc.autodesk.commailto:softimage@listproc.autodesk.com Subject: RE: MayaSoft - previous versions Hi Leoung, No you can only have one version per license. Subscription entitles you to choose whether that is the latest version (2015) or any one of three versions prior (2012, 2013, 2014) as long as you have usage rights to that version. You cannot have multiple versions installed concurrently you must choose only one version. Usage rights require that you have actually purchased and used those prior versions. So for example if a new customer purchases software from Autodesk for the first time (with Subscription) they will have not have any prior versions to access. A year later a new release comes out and they upgrade. They will now have 1 prior version they can access. A year later two and so on. Prior versions were created so that companies/users could try out new versions without having to upgrade their pipeline (which might be disruptive to an ongoing production). They could upgrade licenses for testing and then switch them back to their production version when needed. Please note that we are creating a special exception for Softimage customers who migrate to Maya or 3ds Max whereby they will inherit prior version access for those products if they had them for Softimage. More than three years back are not supported. Exceptions can be negotiated with Sales in very special cases and typically only for large installations. It is not really feasible for Autodesk to keep supporting every version of every software they ever delivered, and the costs if we did so
Re: MayaSoft - previous versions
Yes, as long as I have owned my own cut of softimage / suit I have been able to run older versions. I have had to do this as Janimation has not upgraded in a bit. I once had an issue where a machine died and a license had lapsed, I got a new license , and I could not run older software. I contacted someone in support and I was told I could get a license that ran older software if I was not under support... I got support and a lic that could run older versions. On Thu, May 15, 2014 at 4:04 PM, Maurice Patel maurice.pa...@autodesk.comwrote: I think we might be talking about different things. I am not really a licensing expert. Are you saying you can use more than one version of your current license? maurice Maurice Patel Autodesk : Tél: 514 954-7134 From: softimage-boun...@listproc.autodesk.com [mailto: softimage-boun...@listproc.autodesk.com] On Behalf Of Greg Punchatz Sent: Thursday, May 15, 2014 4:52 PM To: softimage@listproc.autodesk.com Subject: Re: MayaSoft - previous versions Maurice, What you and AD simply don't get, are that projects are never over... The client reserves the right to say hey I need that tomorrow. We have always been able to use more than one version of Softimage in practice... I don't understand the rational behind this detail at all. On Thu, May 15, 2014 at 2:51 PM, Maurice Patel maurice.pa...@autodesk.com mailto:maurice.pa...@autodesk.com wrote: Hi Matt, I understand it is frustrating but you can continue to use 7.5. It is obviously the right thing you need to do for your production. I would not recommend trying to switch that pipeline now. Once the project is over is the best time to evaluate changing. With software that many versions back - you would have to repurchase whether it was Maya, 3ds Max or Softimage. This is no different we don't have upgrade paths for such old versions . However this is why I recommend talking to a Sales person. We have been pretty proactive at trying to find solutions where we can. Maurice Maurice Patel Autodesk : Tél: 514 954-7134tel:514%20954-7134 -Original Message- From: softimage-boun...@listproc.autodesk.commailto: softimage-boun...@listproc.autodesk.com [mailto: softimage-boun...@listproc.autodesk.commailto: softimage-boun...@listproc.autodesk.com] On Behalf Of Matt Lind Sent: Thursday, May 15, 2014 2:44 PM To: softimage@listproc.autodesk.commailto:softimage@listproc.autodesk.com Subject: RE: MayaSoft - previous versions So let me get this straight. We have been developing a project for 9+ years starting in April 2005 using XSI v3.5. As you can imagine, that's a ton of content. Unlike most film/video projects which finish in 36 months or less and can sweep problems under the rug thereafter, our product will ship next month and will need to be maintained for many years while still needing access to data we created as much as 9 years ago. We have tried to upgrade annually, but were stuck on Softimage 7.5 for nearly 5 years because Autodesk could not produce a functional release of Softimage void of major showstoppers we could upgrade to until 2013 SP1 was released - even then we had to work around some issues to make the jump. But because of changes to the real time shader API and other behavioral changes/regressions, we cannot open many of our scenes from 7.5 in 2013 SP1 or else they will break. But instead of allowing us access to a version of the software to keep our production going, you're telling us we have to purchase more licenses to work around a problem you guys created and forced upon us? I don't think that's fair or reasonable. Matt -Original Message- From: softimage-boun...@listproc.autodesk.commailto: softimage-boun...@listproc.autodesk.com [mailto: softimage-boun...@listproc.autodesk.commailto: softimage-boun...@listproc.autodesk.com] On Behalf Of Maurice Patel Sent: Thursday, May 15, 2014 7:42 AM To: softimage@listproc.autodesk.commailto:softimage@listproc.autodesk.com Subject: RE: MayaSoft - previous versions Hi Leoung, No you can only have one version per license. Subscription entitles you to choose whether that is the latest version (2015) or any one of three versions prior (2012, 2013, 2014) as long as you have usage rights to that version. You cannot have multiple versions installed concurrently you must choose only one version. Usage rights require that you have actually purchased and used those prior versions. So for example if a new customer purchases software from Autodesk for the first time (with Subscription) they will have not have any prior versions to access. A year later a new release comes out and they upgrade. They will now have 1 prior version they can access. A year later two and so on. Prior versions were created so that companies/users could try out new versions without having to upgrade their pipeline (which might be disruptive to an ongoing production). They could
Re: MayaSoft - previous versions
if I WAS under support. On Thu, May 15, 2014 at 4:17 PM, Greg Punchatz g...@janimation.com wrote: Yes, as long as I have owned my own cut of softimage / suit I have been able to run older versions. I have had to do this as Janimation has not upgraded in a bit. I once had an issue where a machine died and a license had lapsed, I got a new license , and I could not run older software. I contacted someone in support and I was told I could get a license that ran older software if I was not under support... I got support and a lic that could run older versions. On Thu, May 15, 2014 at 4:04 PM, Maurice Patel maurice.pa...@autodesk.com wrote: I think we might be talking about different things. I am not really a licensing expert. Are you saying you can use more than one version of your current license? maurice Maurice Patel Autodesk : Tél: 514 954-7134 From: softimage-boun...@listproc.autodesk.com [mailto: softimage-boun...@listproc.autodesk.com] On Behalf Of Greg Punchatz Sent: Thursday, May 15, 2014 4:52 PM To: softimage@listproc.autodesk.com Subject: Re: MayaSoft - previous versions Maurice, What you and AD simply don't get, are that projects are never over... The client reserves the right to say hey I need that tomorrow. We have always been able to use more than one version of Softimage in practice... I don't understand the rational behind this detail at all. On Thu, May 15, 2014 at 2:51 PM, Maurice Patel maurice.pa...@autodesk.commailto:maurice.pa...@autodesk.com wrote: Hi Matt, I understand it is frustrating but you can continue to use 7.5. It is obviously the right thing you need to do for your production. I would not recommend trying to switch that pipeline now. Once the project is over is the best time to evaluate changing. With software that many versions back - you would have to repurchase whether it was Maya, 3ds Max or Softimage. This is no different we don't have upgrade paths for such old versions . However this is why I recommend talking to a Sales person. We have been pretty proactive at trying to find solutions where we can. Maurice Maurice Patel Autodesk : Tél: 514 954-7134tel:514%20954-7134 -Original Message- From: softimage-boun...@listproc.autodesk.commailto: softimage-boun...@listproc.autodesk.com [mailto: softimage-boun...@listproc.autodesk.commailto: softimage-boun...@listproc.autodesk.com] On Behalf Of Matt Lind Sent: Thursday, May 15, 2014 2:44 PM To: softimage@listproc.autodesk.commailto: softimage@listproc.autodesk.com Subject: RE: MayaSoft - previous versions So let me get this straight. We have been developing a project for 9+ years starting in April 2005 using XSI v3.5. As you can imagine, that's a ton of content. Unlike most film/video projects which finish in 36 months or less and can sweep problems under the rug thereafter, our product will ship next month and will need to be maintained for many years while still needing access to data we created as much as 9 years ago. We have tried to upgrade annually, but were stuck on Softimage 7.5 for nearly 5 years because Autodesk could not produce a functional release of Softimage void of major showstoppers we could upgrade to until 2013 SP1 was released - even then we had to work around some issues to make the jump. But because of changes to the real time shader API and other behavioral changes/regressions, we cannot open many of our scenes from 7.5 in 2013 SP1 or else they will break. But instead of allowing us access to a version of the software to keep our production going, you're telling us we have to purchase more licenses to work around a problem you guys created and forced upon us? I don't think that's fair or reasonable. Matt -Original Message- From: softimage-boun...@listproc.autodesk.commailto: softimage-boun...@listproc.autodesk.com [mailto: softimage-boun...@listproc.autodesk.commailto: softimage-boun...@listproc.autodesk.com] On Behalf Of Maurice Patel Sent: Thursday, May 15, 2014 7:42 AM To: softimage@listproc.autodesk.commailto: softimage@listproc.autodesk.com Subject: RE: MayaSoft - previous versions Hi Leoung, No you can only have one version per license. Subscription entitles you to choose whether that is the latest version (2015) or any one of three versions prior (2012, 2013, 2014) as long as you have usage rights to that version. You cannot have multiple versions installed concurrently you must choose only one version. Usage rights require that you have actually purchased and used those prior versions. So for example if a new customer purchases software from Autodesk for the first time (with Subscription) they will have not have any prior versions to access. A year later a new release comes out and they upgrade. They will now have 1 prior version they can access. A year later two and so on. Prior versions were created so that companies/users could try out new
Re: MayaSoft - previous versions
You can only use versions that you have bought before, I didn't know of that restriction in the previous version feature. So there is no way for a new customer to legally use an old version ? Or a subscription user to use a 4 years old version ? I don't know any single company that is using the latest version, not even the previous one. In games, 3 years old software is pretty much the standard, if not older. I was involved in a project using SI 2011 just a few months ago, and after that Maya 2012 in another. So, for a new freelancer / new company that does outsourcing, there is no other option than buying this year and keep paying subscription to hopefully be able to use it 3 years later. Nobody is asking support for old versions, and I don't know how difficult it may be to change your licenses system, but clearly your current system doesn't fit the market requirements. I understand that you want to sell only your latest product, but that's not how the industry works, that's not what we need. You have what we need, and we want to buy, but you don't want to sell it or let us use it. What a bizarre business isn't it. Martin So for example if a new customer purchases software from Autodesk for the first time (with Subscription) they will have not have any prior versions to access. A year later a new release comes out and they upgrade. They will now have 1 prior version they can access. A year later two and so on.
Re: MayaSoft - previous versions
Tell me this is a mistake to this rather horrible saga, please. Jb Sent from my iPhone On 14 May 2014, at 12:17, Leendert A. Hartog hirazib...@live.nl wrote: After a long struggle with the subscription center my new “Maya with Softimage” license finally arrived today. So “happy, happy, joy, joy” (Ren and Stimpy style). But there seems to be one downside to this, which those of you still planning this “transition” might want to know about. The new license apparently strips you of your previous versions usage rights, i.e. I wasn’t able to run Softimage 2014 on this new license, whereas this was still possible with my recent Softimage 2015 license. It’s possible that this has been mentioned before and/or this purely a mistake I am making, if so, I’m truly sorry for the additional noise, but I thought it was a fact worth noting. Personally I can probably live without the previous versions usage rights, but I doubt everybody on this list can quite as easily. If this, however, is simply me doing something stupidly wrong, please tell me, so I can hunt for the mistake at my end. Greetz Leendert -- Leendert A. Hartog AKA Hirazi Blue Administrator NOT the owner of si-community.com
Re: MayaSoft - previous versions
Yes, I am truly hoping to have made a silly mistake myself here... -- Leendert A. Hartog AKA Hirazi Blue Administrator NOT the owner of si-community.com
Re: MayaSoft - previous versions
I think it is a mistake Leedert...but not on your end. I think that the license is supposed to go back to 2012. AD representative want to chime in? On Wed, May 14, 2014 at 10:24 AM, Leendert A. Hartog hirazib...@live.nlwrote: Yes, I am truly hoping to have made a silly mistake myself here... -- Leendert A. Hartog AKA Hirazi Blue Administrator NOT the owner of si-community.com -- -=T=-
Re: MayaSoft - previous versions
Pleas AD.. get this right. Why does it feel like we in the soft community are constantly fighting an uphill battle at every turn? On May 14, 2014 8:24 AM, Leendert A. Hartog hirazib...@live.nl wrote: Yes, I am truly hoping to have made a silly mistake myself here... -- Leendert A. Hartog AKA Hirazi Blue Administrator NOT the owner of si-community.com
Re: MayaSoft - previous versions
I'm running 2015 maya/xsi and can open previous versions ok - though I've only tested 2014sp2 so far. On 14 May 2014 16:24, Leendert A. Hartog hirazib...@live.nl wrote: Yes, I am truly hoping to have made a silly mistake myself here... -- Leendert A. Hartog AKA Hirazi Blue Administrator NOT the owner of si-community.com -- www.matinai.com
Re: MayaSoft - previous versions
Sorry Leendert, my n key didn't register when I typed your name :P On Wed, May 14, 2014 at 10:29 AM, Eric Turman i.anima...@gmail.com wrote: I think it is a mistake Leedert...but not on your end. I think that the license is supposed to go back to 2012. AD representative want to chime in? On Wed, May 14, 2014 at 10:24 AM, Leendert A. Hartog hirazib...@live.nlwrote: Yes, I am truly hoping to have made a silly mistake myself here... -- Leendert A. Hartog AKA Hirazi Blue Administrator NOT the owner of si-community.com -- -=T=- -- -=T=-
Re: MayaSoft - previous versions
Yep, I'm good back to SI 2012. One thing I did run into is that if you have Fabric Engine installed there is a conflict with XGen in Maya 2015 which causes a crash on starting Maya. There's a simple fix though. https://groups.google.com/forum/#!topic/CreationPlatform/9kPtpXnH9CY Ben On 5/14/2014 10:29 AM, Eric Turman wrote: I think it is a mistake Leedert...but not on your end. I think that the license is supposed to go back to 2012. AD representative want to chime in? On Wed, May 14, 2014 at 10:24 AM, Leendert A. Hartog hirazib...@live.nl mailto:hirazib...@live.nl wrote: Yes, I am truly hoping to have made a silly mistake myself here... -- Leendert A. Hartog AKA Hirazi Blue Administrator NOT the owner of si-community.com http://si-community.com -- -=T=-
Re: MayaSoft - previous versions
One would expect registeronce.autodesk.com to issue the correct license file? -- Leendert A. Hartog AKA Hirazi Blue Administrator NOT the owner of si-community.com
Re: MayaSoft - previous versions
Hello All, For previous version support, you must be on subscription and have a network license. We recently corrected an issue with our licensing system with regards to previous version support. If you don't have access to previous versions, and you should, please go to http://knowledge.autodesk.com/contactus. You can log a support ticket or chat with us (if the service is available) and someone on our Registration and Activation team can assist you in getting it up and running. Sorry for the inconvenience. Kandis Autodesk Project Manager On Wed, May 14, 2014 at 11:35 AM, Leendert A. Hartog hirazib...@live.nlwrote: One would expect registeronce.autodesk.com to issue the correct license file? -- Leendert A. Hartog AKA Hirazi Blue Administrator NOT the owner of si-community.com
Re: MayaSoft - previous versions
I did already issue a support request (Case ID: 09579362) of which I have so far heard nothing and I am(and have been for years) on subscription... Greetz Leendert -- Leendert A. Hartog AKA Hirazi Blue Administrator NOT the owner of si-community.com
Re: MayaSoft - previous versions
Hmm I got mine yesterday too Leendert, and haven't had time to look at it until now...all I have available to me is my Softimage downloads, no Maya...looks like licensing is a bit messed up :-/ On Wed, May 14, 2014 at 10:56 AM, Leendert A. Hartog hirazib...@live.nlwrote: I did already issue a support request (Case ID: 09579362) of which I have so far heard nothing and I am(and have been for years) on subscription... Greetz Leendert -- Leendert A. Hartog AKA Hirazi Blue Administrator NOT the owner of si-community.com -- -=T=-
Re: MayaSoft - previous versions
It woul be cool to get a definitive clarity about this as my reseller told me same thing: If you take the offer of the MAYA transition you cant open your old SI Versions but 2015. So Autodesk, what is it about? regards Stephan I did already issue a support request (Case ID: 09579362) of which I have so far heard nothing and I am(and have been for years) on subscription... Greetz Leendert
Re: MayaSoft - previous versions
Nope -- Leendert A. Hartog AKA Hirazi Blue Administrator NOT the owner of si-community.com
Re: MayaSoft - previous versions
That sounded very unfriendly. What I meant to say was: Nope Greetz Leendert Greetz Leendert -- Leendert A. Hartog AKA Hirazi Blue Administrator NOT the owner of si-community.com
Re: MayaSoft - previous versions
I e-mailed Maurice Patel directly a few days ago regarding Softimage Maya license transfer, he suggest we should be able to use Softimage 2015 license and previous version access through the Subs center. Although I haven't gone through this process myself, too busy with other things. Leoung On 14/05/2014 12:04 PM, Ciaran Moloney wrote: Any chance you're trying to start 2014 while you already have 2015 open? On Wed, May 14, 2014 at 4:17 PM, Leendert A. Hartog hirazib...@live.nl mailto:hirazib...@live.nl wrote: After a long struggle with the subscription center my new Maya with Softimage license finally arrived today. So happy, happy, joy, joy (Ren and Stimpy style). But there seems to be one downside to this, which those of you still planning this transition might want to know about. The new license apparently strips you of your previous versions usage rights, i.e. I wasn't able to run Softimage 2014 on this new license, whereas this was still possible with my recent Softimage 2015 license. It's possible that this has been mentioned before and/or this purely a mistake I am making, if so, I'm truly sorry for the additional noise, but I thought it was a fact worth noting. Personally I can probably live without the previous versions usage rights, but I doubt everybody on this list can quite as easily. If this, however, is simply me doing something stupidly wrong, please tell me, so I can hunt for the mistake at my end. Greetz Leendert -- Leendert A. Hartog AKA Hirazi Blue Administrator NOT the owner of si-community.com http://si-community.com
RE: MayaSoft - previous versions
Hi everyone, There appears to be some database glitches in our back end systems that are causing the problems like the case of Leendert. The ops team is trying to resolve this. This is a bit like bug fixing - we need to find and identify the problem fix it so the problem does not reoccur. We are sorry if this is taking a bit longer than expected. If you migrate you ARE entitled to prior versions of Softimage as part of your Subscription. We just need to iron out some kinks so please bear with us maurice Maurice Patel Autodesk : Tél: 514 954-7134 From: softimage-boun...@listproc.autodesk.com [mailto:softimage-boun...@listproc.autodesk.com] On Behalf Of Leoung O'Young Sent: Wednesday, May 14, 2014 12:38 PM To: softimage@listproc.autodesk.com Subject: Re: MayaSoft - previous versions I e-mailed Maurice Patel directly a few days ago regarding Softimage Maya license transfer, he suggest we should be able to use Softimage 2015 license and previous version access through the Subs center. Although I haven't gone through this process myself, too busy with other things. Leoung On 14/05/2014 12:04 PM, Ciaran Moloney wrote: Any chance you're trying to start 2014 while you already have 2015 open? On Wed, May 14, 2014 at 4:17 PM, Leendert A. Hartog hirazib...@live.nlmailto:hirazib...@live.nl wrote: After a long struggle with the subscription center my new Maya with Softimage license finally arrived today. So happy, happy, joy, joy (Ren and Stimpy style). But there seems to be one downside to this, which those of you still planning this transition might want to know about. The new license apparently strips you of your previous versions usage rights, i.e. I wasn't able to run Softimage 2014 on this new license, whereas this was still possible with my recent Softimage 2015 license. It's possible that this has been mentioned before and/or this purely a mistake I am making, if so, I'm truly sorry for the additional noise, but I thought it was a fact worth noting. Personally I can probably live without the previous versions usage rights, but I doubt everybody on this list can quite as easily. If this, however, is simply me doing something stupidly wrong, please tell me, so I can hunt for the mistake at my end. Greetz Leendert -- Leendert A. Hartog AKA Hirazi Blue Administrator NOT the owner of si-community.comhttp://si-community.com attachment: winmail.dat
RE: MayaSoft - previous versions
Thank you Maurice! On May 14, 2014 9:48 AM, Maurice Patel maurice.pa...@autodesk.com wrote: Hi everyone, There appears to be some database glitches in our back end systems that are causing the problems like the case of Leendert. The ops team is trying to resolve this. This is a bit like bug fixing - we need to find and identify the problem fix it so the problem does not reoccur. We are sorry if this is taking a bit longer than expected. If you migrate you ARE entitled to prior versions of Softimage as part of your Subscription. We just need to iron out some kinks so please bear with us maurice Maurice Patel Autodesk : Tél: 514 954-7134 From: softimage-boun...@listproc.autodesk.com [mailto: softimage-boun...@listproc.autodesk.com] On Behalf Of Leoung O'Young Sent: Wednesday, May 14, 2014 12:38 PM To: softimage@listproc.autodesk.com Subject: Re: MayaSoft - previous versions I e-mailed Maurice Patel directly a few days ago regarding Softimage Maya license transfer, he suggest we should be able to use Softimage 2015 license and previous version access through the Subs center. Although I haven't gone through this process myself, too busy with other things. Leoung On 14/05/2014 12:04 PM, Ciaran Moloney wrote: Any chance you're trying to start 2014 while you already have 2015 open? On Wed, May 14, 2014 at 4:17 PM, Leendert A. Hartog hirazib...@live.nl mailto:hirazib...@live.nl wrote: After a long struggle with the subscription center my new Maya with Softimage license finally arrived today. So happy, happy, joy, joy (Ren and Stimpy style). But there seems to be one downside to this, which those of you still planning this transition might want to know about. The new license apparently strips you of your previous versions usage rights, i.e. I wasn't able to run Softimage 2014 on this new license, whereas this was still possible with my recent Softimage 2015 license. It's possible that this has been mentioned before and/or this purely a mistake I am making, if so, I'm truly sorry for the additional noise, but I thought it was a fact worth noting. Personally I can probably live without the previous versions usage rights, but I doubt everybody on this list can quite as easily. If this, however, is simply me doing something stupidly wrong, please tell me, so I can hunt for the mistake at my end. Greetz Leendert -- Leendert A. Hartog AKA Hirazi Blue Administrator NOT the owner of si-community.comhttp://si-community.com
RE: MayaSoft - previous versions
Hello Maurice, Is there a limit how far back the license server will go in terms of supporting older versions of Softimage? We currently use 2013 SP1, but prior to that we were using Softimage 7.5 and still need to occasionally jump into 7.5 to exhume old data which have dependencies specific to 7.5 (we have a ton of 7.5 data). Matt From: softimage-boun...@listproc.autodesk.com [mailto:softimage-boun...@listproc.autodesk.com] On Behalf Of Maurice Patel Sent: Wednesday, May 14, 2014 9:49 AM To: softimage@listproc.autodesk.com Subject: RE: MayaSoft - previous versions Hi everyone, There appears to be some database glitches in our back end systems that are causing the problems like the case of Leendert. The ops team is trying to resolve this. This is a bit like bug fixing - we need to find and identify the problem fix it so the problem does not reoccur. We are sorry if this is taking a bit longer than expected. If you migrate you ARE entitled to prior versions of Softimage as part of your Subscription. We just need to iron out some kinks so please bear with us maurice Maurice Patel Autodesk : Tél: 514 954-7134 From: softimage-boun...@listproc.autodesk.commailto:softimage-boun...@listproc.autodesk.com [mailto:softimage-boun...@listproc.autodesk.com] On Behalf Of Leoung O'Young Sent: Wednesday, May 14, 2014 12:38 PM To: softimage@listproc.autodesk.commailto:softimage@listproc.autodesk.com Subject: Re: MayaSoft - previous versions I e-mailed Maurice Patel directly a few days ago regarding Softimage Maya license transfer, he suggest we should be able to use Softimage 2015 license and previous version access through the Subs center. Although I haven't gone through this process myself, too busy with other things. Leoung On 14/05/2014 12:04 PM, Ciaran Moloney wrote: Any chance you're trying to start 2014 while you already have 2015 open? On Wed, May 14, 2014 at 4:17 PM, Leendert A. Hartog hirazib...@live.nlmailto:hirazib...@live.nl wrote: After a long struggle with the subscription center my new Maya with Softimage license finally arrived today. So happy, happy, joy, joy (Ren and Stimpy style). But there seems to be one downside to this, which those of you still planning this transition might want to know about. The new license apparently strips you of your previous versions usage rights, i.e. I wasn't able to run Softimage 2014 on this new license, whereas this was still possible with my recent Softimage 2015 license. It's possible that this has been mentioned before and/or this purely a mistake I am making, if so, I'm truly sorry for the additional noise, but I thought it was a fact worth noting. Personally I can probably live without the previous versions usage rights, but I doubt everybody on this list can quite as easily. If this, however, is simply me doing something stupidly wrong, please tell me, so I can hunt for the mistake at my end. Greetz Leendert -- Leendert A. Hartog AKA Hirazi Blue Administrator NOT the owner of si-community.comhttp://si-community.com
RE: MayaSoft - previous versions
Hi Matt, Any 7.5 license you have should continue to work indefinitely and if you need to migrate it to a new computer we so support that capability (through our customer support group). If you need to guarantee access to 7.5 your best bet is to keep some licenses. Your Subscription contract only provides access to the last three versions prior to the current release (i.e. 2014, 2013 and 2012). However, technically we can issue any license we have ever issued (but not licenses for versions that were issued by Avid). We only do that in exceptional cases and this is almost certainly something you would need to work out with Sales first. It is rather rare that we have to do this because, for software that old, you pretty much have to purchase a new license anyway (from a price perspective).- So why not keep your old one? You could instead purchase Maya with Softimage 2015 and keep Softimage 7.5. This would avoid a lot of hassle because, as per the usage agreement for prior versions, you cannot have concurrent versions of the same software running which would mean un-installing, re-installing software each time you switch versions. This is all managed on a trust basis. Since all licenses are permanent ones, there is nothing stopping you from doing this other than that the subscription contract stipulates that you do not. Prior versions were really created as a means for Subscription customers to maintain pipelines on 'recent' older versions and manage pipeline upgrades over a three year window and not as a means of accessing any software release we have ever developed. Maurice Maurice Patel Autodesk : Tél: 514 954-7134 From: softimage-boun...@listproc.autodesk.com [mailto:softimage-boun...@listproc.autodesk.com] On Behalf Of Matt Lind Sent: Wednesday, May 14, 2014 1:41 PM To: softimage@listproc.autodesk.com Subject: RE: MayaSoft - previous versions Hello Maurice, Is there a limit how far back the license server will go in terms of supporting older versions of Softimage? We currently use 2013 SP1, but prior to that we were using Softimage 7.5 and still need to occasionally jump into 7.5 to exhume old data which have dependencies specific to 7.5 (we have a ton of 7.5 data). Matt From: softimage-boun...@listproc.autodesk.com [mailto:softimage-boun...@listproc.autodesk.com] On Behalf Of Maurice Patel Sent: Wednesday, May 14, 2014 9:49 AM To: softimage@listproc.autodesk.com Subject: RE: MayaSoft - previous versions Hi everyone, There appears to be some database glitches in our back end systems that are causing the problems like the case of Leendert. The ops team is trying to resolve this. This is a bit like bug fixing - we need to find and identify the problem fix it so the problem does not reoccur. We are sorry if this is taking a bit longer than expected. If you migrate you ARE entitled to prior versions of Softimage as part of your Subscription. We just need to iron out some kinks so please bear with us maurice Maurice Patel Autodesk : Tél: 514 954-7134 From: softimage-boun...@listproc.autodesk.commailto:softimage-boun...@listproc.autodesk.com [mailto:softimage-boun...@listproc.autodesk.com] On Behalf Of Leoung O'Young Sent: Wednesday, May 14, 2014 12:38 PM To: softimage@listproc.autodesk.commailto:softimage@listproc.autodesk.com Subject: Re: MayaSoft - previous versions I e-mailed Maurice Patel directly a few days ago regarding Softimage Maya license transfer, he suggest we should be able to use Softimage 2015 license and previous version access through the Subs center. Although I haven't gone through this process myself, too busy with other things. Leoung On 14/05/2014 12:04 PM, Ciaran Moloney wrote: Any chance you're trying to start 2014 while you already have 2015 open? On Wed, May 14, 2014 at 4:17 PM, Leendert A. Hartog hirazib...@live.nlmailto:hirazib...@live.nl wrote: After a long struggle with the subscription center my new Maya with Softimage license finally arrived today. So happy, happy, joy, joy (Ren and Stimpy style). But there seems to be one downside to this, which those of you still planning this transition might want to know about. The new license apparently strips you of your previous versions usage rights, i.e. I wasn't able to run Softimage 2014 on this new license, whereas this was still possible with my recent Softimage 2015 license. It's possible that this has been mentioned before and/or this purely a mistake I am making, if so, I'm truly sorry for the additional noise, but I thought it was a fact worth noting. Personally I can probably live without the previous versions usage rights, but I doubt everybody on this list can quite as easily. If this, however, is simply me doing something stupidly wrong, please tell me, so I can hunt for the mistake at my end. Greetz Leendert -- Leendert A. Hartog AKA Hirazi Blue Administrator NOT the owner of si-community.comhttp://si-community.com attachment: winmail.dat
Re: MayaSoft - previous versions
Hi Maurice Perhaps you can explain to me. On the new ARC schools website I request a licence for an autodesk product (so I have already logged in). I get the email with the serial number, but when I install and try and register the product it says my username / password doesn’t exist when it tries to connect to register once. Surely they are the same login ? Kind regards Angus From: Maurice Patel maurice.pa...@autodesk.commailto:maurice.pa...@autodesk.com Reply-To: softimage@listproc.autodesk.commailto:softimage@listproc.autodesk.com softimage@listproc.autodesk.commailto:softimage@listproc.autodesk.com Date: Wednesday 14 May 2014 at 9:32 PM To: softimage@listproc.autodesk.commailto:softimage@listproc.autodesk.com softimage@listproc.autodesk.commailto:softimage@listproc.autodesk.com Subject: RE: MayaSoft - previous versions Hi Matt, Any 7.5 license you have should continue to work indefinitely and if you need to migrate it to a new computer we so support that capability (through our customer support group). If you need to guarantee access to 7.5 your best bet is to keep some licenses. Your Subscription contract only provides access to the last three versions prior to the current release (i.e. 2014, 2013 and 2012). However, technically we can issue any license we have ever issued (but not licenses for versions that were issued by Avid). We only do that in exceptional cases and this is almost certainly something you would need to work out with Sales first. It is rather rare that we have to do this because, for software that old, you pretty much have to purchase a new license anyway (from a price perspective).– So why not keep your old one? You could instead purchase Maya with Softimage 2015 and keep Softimage 7.5. This would avoid a lot of hassle because, as per the usage agreement for prior versions, you cannot have concurrent versions of the same software running which would mean un-installing, re-installing software each time you switch versions. This is all managed on a trust basis. Since all licenses are permanent ones, there is nothing stopping you from doing this other than that the subscription contract stipulates that you do not. Prior versions were really created as a means for Subscription customers to maintain pipelines on ‘recent’ older versions and manage pipeline upgrades over a three year window and not as a means of accessing any software release we have ever developed. Maurice Maurice Patel Autodesk : Tél: 514 954-7134 From: softimage-boun...@listproc.autodesk.commailto:softimage-boun...@listproc.autodesk.com [mailto:softimage-boun...@listproc.autodesk.com] On Behalf Of Matt Lind Sent: Wednesday, May 14, 2014 1:41 PM To: softimage@listproc.autodesk.commailto:softimage@listproc.autodesk.com Subject: RE: MayaSoft - previous versions Hello Maurice, Is there a limit how far back the license server will go in terms of supporting older versions of Softimage? We currently use 2013 SP1, but prior to that we were using Softimage 7.5 and still need to occasionally jump into 7.5 to exhume old data which have dependencies specific to 7.5 (we have a ton of 7.5 data). Matt From: softimage-boun...@listproc.autodesk.commailto:softimage-boun...@listproc.autodesk.com [mailto:softimage-boun...@listproc.autodesk.com] On Behalf Of Maurice Patel Sent: Wednesday, May 14, 2014 9:49 AM To: softimage@listproc.autodesk.commailto:softimage@listproc.autodesk.com Subject: RE: MayaSoft - previous versions Hi everyone, There appears to be some database glitches in our back end systems that are causing the problems like the case of Leendert. The ops team is trying to resolve this. This is a bit like bug fixing – we need to find and identify the problem fix it so the problem does not reoccur. We are sorry if this is taking a bit longer than expected. If you migrate you ARE entitled to prior versions of Softimage as part of your Subscription. We just need to iron out some kinks so please bear with us maurice Maurice Patel Autodesk : Tél: 514 954-7134 From:softimage-boun...@listproc.autodesk.commailto:softimage-boun...@listproc.autodesk.com [mailto:softimage-boun...@listproc.autodesk.com] On Behalf Of Leoung O'Young Sent: Wednesday, May 14, 2014 12:38 PM To: softimage@listproc.autodesk.commailto:softimage@listproc.autodesk.com Subject: Re: MayaSoft - previous versions I e-mailed Maurice Patel directly a few days ago regarding Softimage Maya license transfer, he suggest we should be able to use Softimage 2015 license and previous version access through the Subs center. Although I haven't gone through this process myself, too busy with other things. Leoung On 14/05/2014 12:04 PM, Ciaran Moloney wrote: Any chance you're trying to start 2014 while you already have 2015 open? On Wed, May 14, 2014 at 4:17 PM, Leendert A. Hartog hirazib...@live.nlmailto:hirazib...@live.nl wrote: After a long struggle with the subscription center my new “Maya with Softimage
Re: MayaSoft - previous versions
Autodesk issued me a new license tonight. I only quickly tested it with Softimage 2014 2015 and Maya 2015 but luckily it seems to work now. So thanks to all involved. Now I need a vacation... Greetz Leendert -- Leendert A. Hartog AKA Hirazi Blue Administrator NOT the owner of si-community.com
RE: MayaSoft - previous versions
Hi Angus I will forward to Steve. Personally I am not familiar with ARC so I do not know if it supports single sign-on. It would only be the same login if they do. Maurice Maurice Patel Autodesk : Tél: 514 954-7134 From: softimage-boun...@listproc.autodesk.com [mailto:softimage-boun...@listproc.autodesk.com] On Behalf Of Angus Davidson Sent: Wednesday, May 14, 2014 3:58 PM To: softimage@listproc.autodesk.com Subject: Re: MayaSoft - previous versions Hi Maurice Perhaps you can explain to me. On the new ARC schools website I request a licence for an autodesk product (so I have already logged in). I get the email with the serial number, but when I install and try and register the product it says my username / password doesn't exist when it tries to connect to register once. Surely they are the same login ? Kind regards Angus From: Maurice Patel maurice.pa...@autodesk.commailto:maurice.pa...@autodesk.com Reply-To: softimage@listproc.autodesk.commailto:softimage@listproc.autodesk.com softimage@listproc.autodesk.commailto:softimage@listproc.autodesk.com Date: Wednesday 14 May 2014 at 9:32 PM To: softimage@listproc.autodesk.commailto:softimage@listproc.autodesk.com softimage@listproc.autodesk.commailto:softimage@listproc.autodesk.com Subject: RE: MayaSoft - previous versions Hi Matt, Any 7.5 license you have should continue to work indefinitely and if you need to migrate it to a new computer we so support that capability (through our customer support group). If you need to guarantee access to 7.5 your best bet is to keep some licenses. Your Subscription contract only provides access to the last three versions prior to the current release (i.e. 2014, 2013 and 2012). However, technically we can issue any license we have ever issued (but not licenses for versions that were issued by Avid). We only do that in exceptional cases and this is almost certainly something you would need to work out with Sales first. It is rather rare that we have to do this because, for software that old, you pretty much have to purchase a new license anyway (from a price perspective).- So why not keep your old one? You could instead purchase Maya with Softimage 2015 and keep Softimage 7.5. This would avoid a lot of hassle because, as per the usage agreement for prior versions, you cannot have concurrent versions of the same software running which would mean un-installing, re-installing software each time you switch versions. This is all managed on a trust basis. Since all licenses are permanent ones, there is nothing stopping you from doing this other than that the subscription contract stipulates that you do not. Prior versions were really created as a means for Subscription customers to maintain pipelines on 'recent' older versions and manage pipeline upgrades over a three year window and not as a means of accessing any software release we have ever developed. Maurice Maurice Patel Autodesk : Tél: 514 954-7134 From: softimage-boun...@listproc.autodesk.commailto:softimage-boun...@listproc.autodesk.com [mailto:softimage-boun...@listproc.autodesk.com] On Behalf Of Matt Lind Sent: Wednesday, May 14, 2014 1:41 PM To: softimage@listproc.autodesk.commailto:softimage@listproc.autodesk.com Subject: RE: MayaSoft - previous versions Hello Maurice, Is there a limit how far back the license server will go in terms of supporting older versions of Softimage? We currently use 2013 SP1, but prior to that we were using Softimage 7.5 and still need to occasionally jump into 7.5 to exhume old data which have dependencies specific to 7.5 (we have a ton of 7.5 data). Matt From: softimage-boun...@listproc.autodesk.commailto:softimage-boun...@listproc.autodesk.com [mailto:softimage-boun...@listproc.autodesk.com] On Behalf Of Maurice Patel Sent: Wednesday, May 14, 2014 9:49 AM To: softimage@listproc.autodesk.commailto:softimage@listproc.autodesk.com Subject: RE: MayaSoft - previous versions Hi everyone, There appears to be some database glitches in our back end systems that are causing the problems like the case of Leendert. The ops team is trying to resolve this. This is a bit like bug fixing - we need to find and identify the problem fix it so the problem does not reoccur. We are sorry if this is taking a bit longer than expected. If you migrate you ARE entitled to prior versions of Softimage as part of your Subscription. We just need to iron out some kinks so please bear with us maurice Maurice Patel Autodesk : Tél: 514 954-7134 From:softimage-boun...@listproc.autodesk.commailto:softimage-boun...@listproc.autodesk.com [mailto:softimage-boun...@listproc.autodesk.com] On Behalf Of Leoung O'Young Sent: Wednesday, May 14, 2014 12:38 PM To: softimage@listproc.autodesk.commailto:softimage@listproc.autodesk.com Subject: Re: MayaSoft - previous versions I e-mailed Maurice Patel directly a few days ago regarding Softimage Maya license transfer, he suggest we should be able to use Softimage
RE: MayaSoft - previous versions
Hi Angus, We're looking into what's gone wrong in this case... I'll update you as soon as I know. Jill From: softimage-boun...@listproc.autodesk.com [mailto:softimage-boun...@listproc.autodesk.com] On Behalf Of Angus Davidson Sent: May-14-14 3:58 PM To: softimage@listproc.autodesk.com Subject: Re: MayaSoft - previous versions Hi Maurice Perhaps you can explain to me. On the new ARC schools website I request a licence for an autodesk product (so I have already logged in). I get the email with the serial number, but when I install and try and register the product it says my username / password doesn't exist when it tries to connect to register once. Surely they are the same login ? Kind regards Angus attachment: winmail.dat
Re: MayaSoft - previous versions
Thanks guys. From: Jill Ramsay (Contractor) jill.ram...@autodesk.commailto:jill.ram...@autodesk.com Reply-To: softimage@listproc.autodesk.commailto:softimage@listproc.autodesk.com softimage@listproc.autodesk.commailto:softimage@listproc.autodesk.com Date: Wednesday 14 May 2014 at 10:23 PM To: softimage@listproc.autodesk.commailto:softimage@listproc.autodesk.com softimage@listproc.autodesk.commailto:softimage@listproc.autodesk.com Subject: RE: MayaSoft - previous versions Hi Angus, We’re looking into what’s gone wrong in this case… I’ll update you as soon as I know. Jill From: softimage-boun...@listproc.autodesk.commailto:softimage-boun...@listproc.autodesk.com [mailto:softimage-boun...@listproc.autodesk.com] On Behalf Of Angus Davidson Sent: May-14-14 3:58 PM To: softimage@listproc.autodesk.commailto:softimage@listproc.autodesk.com Subject: Re: MayaSoft - previous versions Hi Maurice Perhaps you can explain to me. On the new ARC schools website I request a licence for an autodesk product (so I have already logged in). I get the email with the serial number, but when I install and try and register the product it says my username / password doesn’t exist when it tries to connect to register once. Surely they are the same login ? Kind regards Angus table width=100% border=0 cellspacing=0 cellpadding=0 style=width:100%; tr td align=left style=text-align:justify;font face=arial,sans-serif size=1 color=#99span style=font-size:11px;This communication is intended for the addressee only. It is confidential. If you have received this communication in error, please notify us immediately and destroy the original message. You may not copy or disseminate this communication without the permission of the University. Only authorised signatories are competent to enter into agreements on behalf of the University and recipients are thus advised that the content of this message may not be legally binding on the University and may contain the personal views and opinions of the author, which are not necessarily the views and opinions of The University of the Witwatersrand, Johannesburg. All agreements between the University and outsiders are subject to South African Law unless the University agrees in writing to the contrary. /span/font/td /tr /table
Re: MayaSoft - previous versions
Hi Maurice, Just want to be sure I gt this right, I can have versions of Softimage 2015 all the way back to 7.5 running on the same computer if need be? Thanks, Leoung On 14/05/2014 3:32 PM, Maurice Patel wrote: Hi Matt, Any 7.5 license you have should continue to work indefinitely and if you need to migrate it to a new computer we so support that capability (through our customer support group). If you need to guarantee access to 7.5 your best bet is to keep some licenses. Your Subscription contract only provides access to the last three versions prior to the current release (i.e. 2014, 2013 and 2012). However, technically we can issue any license we have ever issued (but not licenses for versions that were issued by Avid). We only do that in exceptional cases and this is almost certainly something you would need to work out with Sales first. It is rather rare that we have to do this because, for software that old, you pretty much have to purchase a new license anyway (from a price perspective).- So why not keep your old one? You could instead purchase Maya with Softimage 2015 and keep Softimage 7.5. This would avoid a lot of hassle because, as per the usage agreement for prior versions, you cannot have concurrent versions of the same software running which would mean un-installing, re-installing software each time you switch versions. This is all managed on a trust basis. Since all licenses are permanent ones, there is nothing stopping you from doing this other than that the subscription contract stipulates that you do not. Prior versions were really created as a means for Subscription customers to maintain pipelines on 'recent' older versions and manage pipeline upgrades over a three year window and not as a means of accessing any software release we have ever developed. Maurice Maurice Patel Autodesk : Tél: 514 954-7134 From: softimage-boun...@listproc.autodesk.com [mailto:softimage-boun...@listproc.autodesk.com] On Behalf Of Matt Lind Sent: Wednesday, May 14, 2014 1:41 PM To: softimage@listproc.autodesk.com Subject: RE: MayaSoft - previous versions Hello Maurice, Is there a limit how far back the license server will go in terms of supporting older versions of Softimage? We currently use 2013 SP1, but prior to that we were using Softimage 7.5 and still need to occasionally jump into 7.5 to exhume old data which have dependencies specific to 7.5 (we have a ton of 7.5 data). Matt From: softimage-boun...@listproc.autodesk.com [mailto:softimage-boun...@listproc.autodesk.com] On Behalf Of Maurice Patel Sent: Wednesday, May 14, 2014 9:49 AM To: softimage@listproc.autodesk.com Subject: RE: MayaSoft - previous versions Hi everyone, There appears to be some database glitches in our back end systems that are causing the problems like the case of Leendert. The ops team is trying to resolve this. This is a bit like bug fixing - we need to find and identify the problem fix it so the problem does not reoccur. We are sorry if this is taking a bit longer than expected. If you migrate you ARE entitled to prior versions of Softimage as part of your Subscription. We just need to iron out some kinks so please bear with us maurice Maurice Patel Autodesk : Tél: 514 954-7134 From: softimage-boun...@listproc.autodesk.commailto:softimage-boun...@listproc.autodesk.com [mailto:softimage-boun...@listproc.autodesk.com] On Behalf Of Leoung O'Young Sent: Wednesday, May 14, 2014 12:38 PM To: softimage@listproc.autodesk.commailto:softimage@listproc.autodesk.com Subject: Re: MayaSoft - previous versions I e-mailed Maurice Patel directly a few days ago regarding Softimage Maya license transfer, he suggest we should be able to use Softimage 2015 license and previous version access through the Subs center. Although I haven't gone through this process myself, too busy with other things. Leoung On 14/05/2014 12:04 PM, Ciaran Moloney wrote: Any chance you're trying to start 2014 while you already have 2015 open? On Wed, May 14, 2014 at 4:17 PM, Leendert A. Hartog hirazib...@live.nlmailto:hirazib...@live.nl wrote: After a long struggle with the subscription center my new Maya with Softimage license finally arrived today. So happy, happy, joy, joy (Ren and Stimpy style). But there seems to be one downside to this, which those of you still planning this transition might want to know about. The new license apparently strips you of your previous versions usage rights, i.e. I wasn't able to run Softimage 2014 on this new license, whereas this was still possible with my recent Softimage 2015 license. It's possible that this has been mentioned before and/or this purely a mistake I am making, if so, I'm truly sorry for the additional noise, but I thought it was a fact worth noting. Personally I can probably live without the previous versions usage rights, but I doubt everybody on this list can quite as easily. If this, however, is simply me doing something stupidly wrong, please
