Re: Cookie or sniffing issue:?

[Danny Kile]

Paul B. Gallagher wrote:

I'm trying to renew my vehicle registration with the Pennsylvania
Department of Motor Vehicles (PennDOT), but the site seems to be broken
in a way I can't figure out (I've done this for 10 years running and
it's never been a problem until now). And the gist of PennDOT's response
is, "it works on my machine, so it must be your fault and I refuse to
help."

I begin here: , which immediately redirects to
. In the menu on
the left, I click "Renew Your Vehicle Registration," which ostensibly
points to
,
but instead redirects me to an error page at
:

"We Cannot Process Your Request. The service you have selected uses
non-persistent cookies. Your browser is not currently set up to allow
non-persistent cookies."

Now, my default cookie policy is to accept only first-party session
cookies, but apparently they want me to accept third-party cookies
without time restriction. So I clear cache and cookies, set the prefs at
Edit | Preferences | Privacy & Security | Cookies to
(•) Allow all cookies
(•) Accept cookies normally
and restart the browser. When I return, nothing has changed -- PennDOT
still says I'm not set up to accept their cookies. I check the Cookie
Manager, and I have two cookies from pa.gov and four from www.pa.dmv.gov
but none from any third-party site.

So my questions are:

1) Has the webmaster miscoded his cookie-setting/reading routine,
causing it to fail? This doesn't happen with Internet Exploiter 11.

2) Could the webmaster be using a bad sniffer that rejects SM out of hand?

3) Is there an issue with SeaMonkey's processing of cookies, such that
it doesn't handle some cookies even though it says it will?

Thanks.



Wow, cookies and sniffing issues now there is a good combination. I love 
sniffing cookies especially chocolate chip. Sorry about that I just 
could not resist. Chocolate chip cookies are hard to resist. Thank for 
letting me chime in here, you can punish me by taking away my milk.


Thanks,
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Re: Cookie or sniffing issue:?

[Paul B. Gallagher]

Kevin L. Hill wrote:


Because I am one of those who can access the site without errors, I'll
document the cookie entries in config.  Under "about:config" and
searching for 'cookie' I have the following:


My settings/comments are interspersed below.


extensions.proxytool.clear_cookies_on_new_proxy;false

No such key on my system.


extensions.proxytool.clear_cookies_on_new_window;false

No such key on my system.


network.cookie.alwaysAcceptSessionCookies;false

Same here; this is the default value.


network.cookie.cookieBehavior;1

Same here; this is my user setting.


network.cookie.lifetime.days;90

Same here; this is the default value.


network.cookie.lifetimePolicy;2

Same here; this is my user setting.


network.cookie.prefsMigrated;true

Same here; this is my user setting.


network.cookie.thirdparty.sessionOnly;false

Same here; this is the default value.


pref.advanced.cookies.disable_button.view_cookies;false

Same here; this is my user setting.


privacy.item.cookies;true

Same here; this is my user setting.


services.sync.prefs.sync.network.cookie.cookieBehavior;true

Same here; this is the default value.


services.sync.prefs.sync.network.cookie.lifetimePolicy;true

Same here; this is the default value.


services.sync.prefs.sync.privacy.item.cookies;true

Same here; this is the default value.


None of those are changed in my user.js file.

Nor in mine. I actually don't have a user.js file.

So the only differences are your two proxytool settings, which I don't 
have because I don't have that add-on.


--
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--
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Re: Cookie or sniffing issue:?

[Kevin L. Hill]

On 11/23/2015 05:12 AM, Arnie Goetchius wrote:
> Paul B. Gallagher wrote:
>> Mason83 wrote:
>>
>>> On 23/11/2015 04:34, Paul B. Gallagher wrote:
>>>
 Wish I knew how your configuration differed from mine. But with
 hundreds of user-configurable prefs, where to look?
>>>
>>> Does it work with a fresh profile with no add-ons?
>>>
>>> If so, then you can use diff to locate the differences.
>>
>> A quick test in Safe Mode with all add-ons disabled and cookie prefs set to 
>> slut
>> mode (accept everything from everyone) was unhelpful -- same issue.
>>
>> Are there other things in the profile that could be relevant?
>>
>> Just because the error message blames cookie handling I'm not assuming it's a
>> cookie issue. Lots of programmers write error-handling routines that blame 
>> the
>> wrong party.
>>
> FWIW, I can access that website without the error message using my regular
> profile. However, if use the Default Seamonkey profile, I get the same problem
> you get. I have no idea what I might have added or changed in my regular 
> profile
> to make it work okay.
> ___

Because I am one of those who can access the site without errors, I'll
document the cookie entries in config.  Under "about:config" and
searching for 'cookie' I have the following:

extensions.proxytool.clear_cookies_on_new_proxy;false
extensions.proxytool.clear_cookies_on_new_window;false
network.cookie.alwaysAcceptSessionCookies;false
network.cookie.cookieBehavior;1
network.cookie.lifetime.days;90
network.cookie.lifetimePolicy;2
network.cookie.prefsMigrated;true
network.cookie.thirdparty.sessionOnly;false
pref.advanced.cookies.disable_button.view_cookies;false
privacy.item.cookies;true
services.sync.prefs.sync.network.cookie.cookieBehavior;true
services.sync.prefs.sync.network.cookie.lifetimePolicy;true
services.sync.prefs.sync.privacy.item.cookies;true

None of those are changed in my user.js file.

Kevin







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Re: Cookie or sniffing issue:?

[Lemuel Johnson]

On 11/23/2015 11:17 AM, Paul B. Gallagher wrote:


Clearing cache and cookies is a routine part of every test I run. Each
time I change the conditions, I do that.

And I also start with the site's main page , in
case that's where some cookie(s) is/are set, and don't jump directly to
the link target
.



Well, apparently you're not the first to have the problem.  Although I 
don't think this helps much:

http://www.dmv.pa.gov/pages/cookies.aspx#.VlNuekRsRTQ

In case you also get an error attempting to reach that page, it begins:
**
 We Cannot Process Your Request

The service you have selected uses non-persistent cookies. Your browser 
is not currently set up to allow non-persistent cookies.


What are Non-Persistent Cookies?

Cookies are small text files that are stored on your computer when you 
visit certain Web pages. They cannot harm your computer and the cookies 
used on this site do not contain any personal or private information. 
Non-persistent cookies (also called per-session cookies) are temporary 
and are not placed on your system's hard drive. They are automatically 
discarded when the Web browser is closed.

**

It goes on to provide instructions for enabling "non-persistent cookies" 
in several browsers: IE 6-9, Safari, Chrome and Firefox.


The Firefox instructions:

Click on the Tools-menu
Select Options in the menu - a new window opens
Select the Privacy panel
Under History Set Firefox will: to Use custom settings for history
Check mark Accept cookies from sites
Check mark Accept third party cookies
Choose how long cookies are allowed to be stored.Keep until: they 
expire: Each cookie will be removed when it reaches its expiration date, 
which is set by the site that sent the cookie

Then click OK to apply the changes


Note the pages all work for me:
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:42.0) Gecko/20100101 Firefox/42.0 
SeaMonkey/2.39


Lem Johnson
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Re: Cookie or sniffing issue:?

[Paul B. Gallagher]

WaltS48 wrote:


On 11/23/2015 09:13 AM, Paul B. Gallagher wrote:

WaltS48 wrote:


Well, I live in PA, and had no problem.

Clear the cache and try again?


See my original post.


Was that before or after you enabled all the JavaScript items?


Clearing cache and cookies is a routine part of every test I run. Each 
time I change the conditions, I do that.


And I also start with the site's main page , in 
case that's where some cookie(s) is/are set, and don't jump directly to 
the link target 
.


--
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--
Paul B. Gallagher

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Re: Cookie or sniffing issue:?

[WaltS48]

On 11/23/2015 09:13 AM, Paul B. Gallagher wrote:

WaltS48 wrote:


Well, I live in PA, and had no problem.

Clear the cache and try again?


See my original post.



Was that before or after you enabled all the JavaScript items?

--
Linux Mint 17.2 "Rafaela" | KDE 4.14.2 | Thunderbird 45.0a1 (Daily)
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Re: Cookie or sniffing issue:?

[Paul B. Gallagher]

WaltS48 wrote:


Well, I live in PA, and had no problem.

Clear the cache and try again?


See my original post.

--
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--
Paul B. Gallagher

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Re: Cookie or sniffing issue:?

[WaltS48]

On 11/23/2015 08:17 AM, Paul B. Gallagher wrote:

Paul B. Gallagher wrote:


WaltS48 wrote:


Do you allow JavaScript?

Edit > Preferences > Advanced > Scripts & Plugins.


Yes.

Under "Enable JavaScript for"
 [x] Browser

I have selected only

Allow scripts to:
 [x] Change images

All the rest are deselected.


As a test, I just enabled all the javascript options, along with the
cookie slut mode previously described, and it didn't help.



Well, I live in PA, and had no problem.

Clear the cache and try again?

--
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You don't need zero-days when machines wherever are packed with old-days.
Go Bucs! (next season) Go Pens! Go Sabres! Go Pitt!
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Re: Cookie or sniffing issue:?

[Paul B. Gallagher]

Paul B. Gallagher wrote:


WaltS48 wrote:


Do you allow JavaScript?

Edit > Preferences > Advanced > Scripts & Plugins.


Yes.

Under "Enable JavaScript for"
 [x] Browser

I have selected only

Allow scripts to:
 [x] Change images

All the rest are deselected.


As a test, I just enabled all the javascript options, along with the 
cookie slut mode previously described, and it didn't help.


--
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--
Paul B. Gallagher

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Re: Cookie or sniffing issue:?

[Arnie Goetchius]

Paul B. Gallagher wrote:
> Mason83 wrote:
> 
>> On 23/11/2015 04:34, Paul B. Gallagher wrote:
>>
>>> Wish I knew how your configuration differed from mine. But with
>>> hundreds of user-configurable prefs, where to look?
>>
>> Does it work with a fresh profile with no add-ons?
>>
>> If so, then you can use diff to locate the differences.
> 
> A quick test in Safe Mode with all add-ons disabled and cookie prefs set to 
> slut
> mode (accept everything from everyone) was unhelpful -- same issue.
> 
> Are there other things in the profile that could be relevant?
> 
> Just because the error message blames cookie handling I'm not assuming it's a
> cookie issue. Lots of programmers write error-handling routines that blame the
> wrong party.
> 
FWIW, I can access that website without the error message using my regular
profile. However, if use the Default Seamonkey profile, I get the same problem
you get. I have no idea what I might have added or changed in my regular profile
to make it work okay.
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Re: Cookie or sniffing issue:?

[Paul B. Gallagher]

WaltS48 wrote:


Do you allow JavaScript?

Edit > Preferences > Advanced > Scripts & Plugins.


Yes.

Under "Enable JavaScript for"
[x] Browser

I have selected only

Allow scripts to:
[x] Change images

All the rest are deselected.

--
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--
Paul B. Gallagher

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Re: Cookie or sniffing issue:?

[WaltS48]

On 11/22/2015 09:55 PM, Paul B. Gallagher wrote:

I'm trying to renew my vehicle registration with the Pennsylvania
Department of Motor Vehicles (PennDOT), but the site seems to be broken
in a way I can't figure out (I've done this for 10 years running and
it's never been a problem until now). And the gist of PennDOT's response
is, "it works on my machine, so it must be your fault and I refuse to
help."

I begin here: , which immediately redirects to
. In the menu on
the left, I click "Renew Your Vehicle Registration," which ostensibly
points to
,
but instead redirects me to an error page at
:

"We Cannot Process Your Request. The service you have selected uses
non-persistent cookies. Your browser is not currently set up to allow
non-persistent cookies."

Now, my default cookie policy is to accept only first-party session
cookies, but apparently they want me to accept third-party cookies
without time restriction. So I clear cache and cookies, set the prefs at
Edit | Preferences | Privacy & Security | Cookies to
(•) Allow all cookies
(•) Accept cookies normally
and restart the browser. When I return, nothing has changed -- PennDOT
still says I'm not set up to accept their cookies. I check the Cookie
Manager, and I have two cookies from pa.gov and four from www.pa.dmv.gov
but none from any third-party site.

So my questions are:

1) Has the webmaster miscoded his cookie-setting/reading routine,
causing it to fail? This doesn't happen with Internet Exploiter 11.

2) Could the webmaster be using a bad sniffer that rejects SM out of hand?

3) Is there an issue with SeaMonkey's processing of cookies, such that
it doesn't handle some cookies even though it says it will?

Thanks.



Do you allow JavaScript?

Edit > Preferences > Advanced > Scripts & Plugins.

--
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You don't need zero-days when machines wherever are packed with old-days.
Go Bucs! (next season) Go Pens! Go Sabres! Go Pitt!
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Re: Cookie or sniffing issue:?

[Paul B. Gallagher]

Mason83 wrote:


On 23/11/2015 04:34, Paul B. Gallagher wrote:


Wish I knew how your configuration differed from mine. But with
hundreds of user-configurable prefs, where to look?


Does it work with a fresh profile with no add-ons?

If so, then you can use diff to locate the differences.


A quick test in Safe Mode with all add-ons disabled and cookie prefs set 
to slut mode (accept everything from everyone) was unhelpful -- same issue.


Are there other things in the profile that could be relevant?

Just because the error message blames cookie handling I'm not assuming 
it's a cookie issue. Lots of programmers write error-handling routines 
that blame the wrong party.


--
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--
Paul B. Gallagher

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Re: Cookie or sniffing issue:?

[Mason83]

On 23/11/2015 04:34, Paul B. Gallagher wrote:

> Wish I knew how your configuration differed from mine. But with hundreds 
> of user-configurable prefs, where to look?

Does it work with a fresh profile with no add-ons?

If so, then you can use diff to locate the differences.

Regards.

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Re: Cookie or sniffing issue:?

[Paul B. Gallagher]

Kevin L. Hill wrote:


I'm using: Mozilla/5.0 (X11; Linux x86_64; rv:41.0) Gecko/20100101
Firefox/41.0 SeaMonkey/2.38.

Cookie Acceptance Policy:   Allow cookies for the originating website
only (no third-party cookies)

Cookie Retention Policy:  Accept for the current session only


Yes, these are my stated defaults, the ones the error page says won't work.


I have two cookies for: www.dot3.state.pa.us
and two cookies for: www.dmv.pa.gov


Interesting, I don't get anything from www.dot3.state.pa.us, except on IE.


The site is also happy with me entering from Los Angeles.  Obviously, I
haven't put is a title # or plate # etc.

Anything else I can try for you?


Wish I knew how your configuration differed from mine. But with hundreds 
of user-configurable prefs, where to look?


--
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--
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Re: Cookie or sniffing issue:?

[Paul B. Gallagher]

David E. Ross wrote:

On 11/22/2015 6:55 PM, Paul B. Gallagher wrote:

I'm trying to renew my vehicle registration with the Pennsylvania
Department of Motor Vehicles (PennDOT), but the site seems to be broken
in a way I can't figure out (I've done this for 10 years running and
it's never been a problem until now). And the gist of PennDOT's response
is, "it works on my machine, so it must be your fault and I refuse to help."

I begin here: , which immediately redirects to
. In the menu on
the left, I click "Renew Your Vehicle Registration," which ostensibly
points to
,
but instead redirects me to an error page at
:

"We Cannot Process Your Request. The service you have selected uses
non-persistent cookies. Your browser is not currently set up to allow
non-persistent cookies."

Now, my default cookie policy is to accept only first-party session
cookies, but apparently they want me to accept third-party cookies
without time restriction. So I clear cache and cookies, set the prefs at
Edit | Preferences | Privacy & Security | Cookies to
(•) Allow all cookies
(•) Accept cookies normally
and restart the browser. When I return, nothing has changed -- PennDOT
still says I'm not set up to accept their cookies. I check the Cookie
Manager, and I have two cookies from pa.gov and four from www.pa.dmv.gov
but none from any third-party site.

So my questions are:

1) Has the webmaster miscoded his cookie-setting/reading routine,
causing it to fail? This doesn't happen with Internet Exploiter 11.

2) Could the webmaster be using a bad sniffer that rejects SM out of hand?

3) Is there an issue with SeaMonkey's processing of cookies, such that
it doesn't handle some cookies even though it says it will?

Thanks.



Windows 7 Ultimate SP 1 (x64)
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:42.0) Gecko/20100101
SeaMonkey/2.39  (NOTE:  "Advertise Firefox compatibility" is disabled.)
Cookies from domain only

I tried the link  and got
.  From there, I
tried "Renew Your Vehicle Registration" at
 and
got "Online Vehicle Services Login" at
.


Yes, this is what IE does on my machine. The hashes at the ends are 
slightly different, but that's all.


I tried copy/pasting my 
 link 
from IE into SM and was redirected back to the error page.



I cannot go further because I live in California, which is where my cars
are registered.


That's fine, you got to the page I'm trying to reach. If the system 
would let me try, I'd renew, but it refuses to talk to me.



Maybe you should try disabling "Advertise Firefox compatibility".


Hmm... A site that accepts SeaMonkey but rejects Firefox? Would that it 
were so! Darn, no help. Thanks anyway.


--
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--
Paul B. Gallagher

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Re: Cookie or sniffing issue:?

[Paul B. Gallagher]

John Duncan wrote:


It seems as if it could be any of those issues. The strange part is,
I just tried this, and was not [led] to any error page whatsoever.
Seems to work on my machine. Have you tried using a clean/test
profile?


No, but I have tried disabling AdBlock Plus everywhere, and it didn't 
help. On the other hand, I also have ABP installed on IE, with the same 
subscriptions, and the page works, so that shouldn't be the problem.


The problem with troubleshooting a third-party cookie issue (if that's 
indeed what it is -- I've seen lots of error messages over the years 
that had nothing to do with the problem) is that I have no idea what 
site needs to set/read the cookie(s). So I can't go into the Data 
Manager and check the permissions for that site.


--
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--
Paul B. Gallagher

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Re: Cookie or sniffing issue:?

[Kevin L. Hill]

On 11/22/2015 06:55 PM, Paul B. Gallagher wrote:

> 1) Has the webmaster miscoded his cookie-setting/reading routine,
> causing it to fail? This doesn't happen with Internet Exploiter 11.
> 
> 2) Could the webmaster be using a bad sniffer that rejects SM out of hand?
> 
> 3) Is there an issue with SeaMonkey's processing of cookies, such that
> it doesn't handle some cookies even though it says it will?
> 
> Thanks.
> 
I'm using: Mozilla/5.0 (X11; Linux x86_64; rv:41.0) Gecko/20100101
Firefox/41.0 SeaMonkey/2.38.

Cookie Acceptance Policy:   Allow cookies for the originating website
only (no third-party cookies)

Cookie Retention Policy:  Accept for the current session only

I have two cookies for: www.dot3.state.pa.us
and two cookies for: www.dmv.pa.gov

The site is also happy with me entering from Los Angeles.  Obviously, I
haven't put is a title # or plate # etc.

Anthing else I can try for you?

Kevin
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Re: Cookie or sniffing issue:?

[David E. Ross]

On 11/22/2015 6:55 PM, Paul B. Gallagher wrote:
> I'm trying to renew my vehicle registration with the Pennsylvania 
> Department of Motor Vehicles (PennDOT), but the site seems to be broken 
> in a way I can't figure out (I've done this for 10 years running and 
> it's never been a problem until now). And the gist of PennDOT's response 
> is, "it works on my machine, so it must be your fault and I refuse to help."
> 
> I begin here: , which immediately redirects to 
> . In the menu on 
> the left, I click "Renew Your Vehicle Registration," which ostensibly 
> points to 
> , 
> but instead redirects me to an error page at 
> :
> 
> "We Cannot Process Your Request. The service you have selected uses 
> non-persistent cookies. Your browser is not currently set up to allow 
> non-persistent cookies."
> 
> Now, my default cookie policy is to accept only first-party session 
> cookies, but apparently they want me to accept third-party cookies 
> without time restriction. So I clear cache and cookies, set the prefs at 
> Edit | Preferences | Privacy & Security | Cookies to
> (•) Allow all cookies
> (•) Accept cookies normally
> and restart the browser. When I return, nothing has changed -- PennDOT 
> still says I'm not set up to accept their cookies. I check the Cookie 
> Manager, and I have two cookies from pa.gov and four from www.pa.dmv.gov 
> but none from any third-party site.
> 
> So my questions are:
> 
> 1) Has the webmaster miscoded his cookie-setting/reading routine, 
> causing it to fail? This doesn't happen with Internet Exploiter 11.
> 
> 2) Could the webmaster be using a bad sniffer that rejects SM out of hand?
> 
> 3) Is there an issue with SeaMonkey's processing of cookies, such that 
> it doesn't handle some cookies even though it says it will?
> 
> Thanks.
> 

Windows 7 Ultimate SP 1 (x64)
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:42.0) Gecko/20100101
SeaMonkey/2.39  (NOTE:  "Advertise Firefox compatibility" is disabled.)
Cookies from domain only

I tried the link  and got
.  From there, I
tried "Renew Your Vehicle Registration" at
 and
got "Online Vehicle Services Login" at
.


I cannot go further because I live in California, which is where my cars
are registered.

Maybe you should try disabling "Advertise Firefox compatibility".

-- 
David E. Ross

The Crimea is Putin's Sudetenland.
The Ukraine will be Putin's Czechoslovakia.
See .
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Re: Cookie or sniffing issue:?

[John Duncan]

Paul B. Gallagher wrote:

I'm trying to renew my vehicle registration with the Pennsylvania
Department of Motor Vehicles (PennDOT), but the site seems to be broken
in a way I can't figure out (I've done this for 10 years running and
it's never been a problem until now). And the gist of PennDOT's response
is, "it works on my machine, so it must be your fault and I refuse to
help."

I begin here: , which immediately redirects to
. In the menu on
the left, I click "Renew Your Vehicle Registration," which ostensibly
points to
,
but instead redirects me to an error page at
:

"We Cannot Process Your Request. The service you have selected uses
non-persistent cookies. Your browser is not currently set up to allow
non-persistent cookies."

Now, my default cookie policy is to accept only first-party session
cookies, but apparently they want me to accept third-party cookies
without time restriction. So I clear cache and cookies, set the prefs at
Edit | Preferences | Privacy & Security | Cookies to
(•) Allow all cookies
(•) Accept cookies normally
and restart the browser. When I return, nothing has changed -- PennDOT
still says I'm not set up to accept their cookies. I check the Cookie
Manager, and I have two cookies from pa.gov and four from www.pa.dmv.gov
but none from any third-party site.

So my questions are:

1) Has the webmaster miscoded his cookie-setting/reading routine,
causing it to fail? This doesn't happen with Internet Exploiter 11.

2) Could the webmaster be using a bad sniffer that rejects SM out of hand?

3) Is there an issue with SeaMonkey's processing of cookies, such that
it doesn't handle some cookies even though it says it will?

Thanks.

It seems as if it could be any of those issues. The strange part is, I 
just tried this, and was not lead to any error page whatsoever. Seems to 
work on my machine. Have you tried using a clean/test profile?

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