Re: [TCP] Response from Adobe** RE: Upgrade Anger to Tech CommSuite.
Michael Hu posted today that he was bumping this issue upstairs -- so perhaps someone with some power can accommodate you. It's a tough call, in my opinion, but unless 400 people want the same thing, I think it's in Adobe's best interests to help a single user out. Bonnie Granat http://www.GranatEdit.com > -Original Message- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] On Behalf Of > [EMAIL PROTECTED] > Sent: Wednesday, November 14, 2007 5:03 PM > To: [EMAIL PROTECTED]; [EMAIL PROTECTED] > Cc: tcp@techcommpros.com > Subject: Re: [TCP] Response from Adobe** RE: Upgrade Anger to > Tech CommSuite. > > I do not believe I have posted since my original post. > OK, lets see, "conveniently ignored, original poster wanted > to whine, then wanted something free for nothing," Why don't > you share how you really feel about this. My original post is > quoted below, you all may be the judge. > Rick > > "I just got off the phone with Adobe and I don't feel good > about the answer I received. I purchased FrameMaker 8 seven > or eight weeks ago. I got it pretty quickly after it was > released. I paid the full online price and I downloaded the > file from Adobe. Well, I just called and asked what could > Adobe do for me as I want to purchase the Tech Comm Suite. > Their answer was NOTHING. Now we all know that Adobe KNEW > when I bought FrameMaker 8 that the Tech Comm suite was > coming out, why did they make me spend all my money. For > almost the same price as I purchased the FrameMaker 8 > license, I could have purchased the entire suite if I waited > a few weeks. I do have one of the qualifying products to get > the upgrade price for the Tech Comm Suite. I just think this > is bad business. anyone else have this issue or on the other > side of the coin, do you guys think I am unrealistic to be > upset. Thank you all for your thoughts." > > Rick __ Author Help files and create printed documentation with Doc-To-Help. New release adds Team Authoring Support, enhanced Web-based help technology and PDF output. Learn more at www.doctohelp.com/tcp. Interactive 3D Documentation Parts catalogs, animated instructions, and more. www.i3deverywhere.com ___ Technical Communication Professionals Post a message to the list: email [EMAIL PROTECTED] Subscribe, unsubscribe, archives, account options, list info: http://techcommpros.com/mailman/listinfo/tcp_techcommpros.com Subscribe (email): send a blank message to [EMAIL PROTECTED] Unsubscribe (email): send a blank message to [EMAIL PROTECTED] Need help? Contact [EMAIL PROTECTED] Get the TCP whole experience! http://www.techcommpros.com
Re: [TCP] Response from Adobe** RE: Upgrade Anger to Tech CommSuite.
I do not believe I have posted since my original post. OK, lets see, "conveniently ignored, original poster wanted to whine, then wanted something free for nothing," Why don't you share how you really feel about this. My original post is quoted below, you all may be the judge. Rick "I just got off the phone with Adobe and I don't feel good about the answer I received. I purchased FrameMaker 8 seven or eight weeks ago. I got it pretty quickly after it was released. I paid the full online price and I downloaded the file from Adobe. Well, I just called and asked what could Adobe do for me as I want to purchase the Tech Comm Suite. Their answer was NOTHING. Now we all know that Adobe KNEW when I bought FrameMaker 8 that the Tech Comm suite was coming out, why did they make me spend all my money. For almost the same price as I purchased the FrameMaker 8 license, I could have purchased the entire suite if I waited a few weeks. I do have one of the qualifying products to get the upgrade price for the Tech Comm Suite. I just think this is bad business. anyone else have this issue or on the other side of the coin, do you guys think I am unrealistic to be upset. Thank you all for your thoughts." Rick ** This e-mail message and any attachments are confidential and may be privileged. If you are not the intended recipient, please notify TEL/Epion Corporation immediately by replying to this message and destroy all copies of this message including all attachments. No confidentiality or privilege is waived or lost by any mistransmission. ** -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Sue Heim Sent: Wednesday, November 14, 2007 12:59 PM To: Mike Starr Cc: tcp@techcommpros.com Subject: Re: [TCP] Response from Adobe** RE: Upgrade Anger to Tech CommSuite. The original poster has conveniently ignored those of us who've said that Adobe's new product announcements are subject to various SEC regulations. My interpretation was the original poster wanted to whine and then wanted something free for nothing. Yes, Adobe knew there was a new product suite coming out. But they couldn't legally make the announcement until the product was shipping. If you want to talk about ethics (see another thread on STC), what they did was, in fact, ethical and legal. I'm pretty appalled at the Adobe bashing going on here. If you don't like the company, you can put your money where your mouth is, and stop purchasing their products. There are other options. ...sue On 11/14/07, Mike Starr <[EMAIL PROTECTED]> wrote: > > Michael... > > Unfortunately, you never addressed the original message... the > original messages was that the sender purchased FM (I believe it was a > full package, not an upgrade) and then about six or seven weeks later, > you folks announced TCS. He called your company to try to get some > consideration to get TCP for the difference in price between the FM > full package and TCS and got no joy. > His perspective was that your company knew about the impending release > of TCS when he bought his FM license and that he effectively got a raw deal. > > I no longer have the original message but perhaps someone else can > forward it to you. > > Mike > -- > Mike StarrWriteStarr Information Services > Technical Writer - Online Help Developer -Website developer > Graphic Designer-Desktop Publisher - MS Office Expert > Phone: (262) 694-1028 - Tollfree: (877) 892-1028 - Fax:(262) 697-6334 > Email: [EMAIL PROTECTED] - Web: http://www.writestarr.com > > - Original Message - > > From: "Michael Hu" <[EMAIL PROTECTED]> > >> I haven't read all the responses on this topic but this is what I > >> can tell you right now. If anyone owns ANY PREVIOUS VERSION of > >> RoboHelp, FrameMaker or Captivate you are eligible for a $999 > >> upgrade to the Suite (technically this is really a 'cross-grade'). > > > >> Just so you are clear on pricing this is what TCS pricing looks > >> like in comparison to other Adobe Suites. Please note that since > >> this is version 1 of TCS, a true "upgrade" isn't available right > >> now. > >> Sometimes > >> folks refer to an upgrade as an "up-sell" or "cross-grade." Also, > >> as Sue mentions below, since Adobe is a public company and we are > >> international we need to adherea lot of SEC rules. This also > >> applies to policies regarding pricing of upgrades and cross-grades. > > > __ > > Author Help files and create printed documentation with Doc-To-Help. > New release adds Team Authoring Support, enhanced Web-based help > technology and PDF output. Learn more at www.doctohelp.com/tcp. > > > Interactive 3D Documentation > Parts catalogs, animated instructions, and more. www.i3deverywhere.com > ___ > > Technical Communication Professionals > > Post a message to
Re: [TCP] Response from Adobe** RE: Upgrade Anger to Tech CommSuite.
I am the original poster and you summarized my post impeccably! Rick -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Mike Starr Sent: Wednesday, November 14, 2007 12:06 PM To: Michael Hu Cc: tcp@techcommpros.com Subject: Re: [TCP] Response from Adobe** RE: Upgrade Anger to Tech CommSuite. Michael... Unfortunately, you never addressed the original message... the original messages was that the sender purchased FM (I believe it was a full package, not an upgrade) and then about six or seven weeks later, you folks announced TCS. He called your company to try to get some consideration to get TCP for the difference in price between the FM full package and TCS and got no joy. His perspective was that your company knew about the impending release of TCS when he bought his FM license and that he effectively got a raw deal. I no longer have the original message but perhaps someone else can forward it to you. Mike -- Mike StarrWriteStarr Information Services Technical Writer - Online Help Developer -Website developer Graphic Designer-Desktop Publisher - MS Office Expert Phone: (262) 694-1028 - Tollfree: (877) 892-1028 - Fax:(262) 697-6334 Email: [EMAIL PROTECTED] - Web: http://www.writestarr.com - Original Message - > From: "Michael Hu" <[EMAIL PROTECTED]> >> I haven't read all the responses on this topic but this is what I can >> tell you right now. If anyone owns ANY PREVIOUS VERSION of RoboHelp, >> FrameMaker or Captivate you are eligible for a $999 upgrade to the >> Suite (technically this is really a 'cross-grade'). > >> Just so you are clear on pricing this is what TCS pricing looks like >> in comparison to other Adobe Suites. Please note that since this is >> version 1 of TCS, a true "upgrade" isn't available right now. >> Sometimes >> folks refer to an upgrade as an "up-sell" or "cross-grade." Also, as >> Sue mentions below, since Adobe is a public company and we are >> international we need to adherea lot of SEC rules. This also applies >> to policies regarding pricing of upgrades and cross-grades. __ Author Help files and create printed documentation with Doc-To-Help. New release adds Team Authoring Support, enhanced Web-based help technology and PDF output. Learn more at www.doctohelp.com/tcp. Interactive 3D Documentation Parts catalogs, animated instructions, and more. www.i3deverywhere.com ___ Technical Communication Professionals Post a message to the list: email [EMAIL PROTECTED] Subscribe, unsubscribe, archives, account options, list info: http://techcommpros.com/mailman/listinfo/tcp_techcommpros.com Subscribe (email): send a blank message to [EMAIL PROTECTED] Unsubscribe (email): send a blank message to [EMAIL PROTECTED] Need help? Contact [EMAIL PROTECTED] Get the TCP whole experience! http://www.techcommpros.com __ Author Help files and create printed documentation with Doc-To-Help. New release adds Team Authoring Support, enhanced Web-based help technology and PDF output. Learn more at www.doctohelp.com/tcp. Interactive 3D Documentation Parts catalogs, animated instructions, and more. www.i3deverywhere.com ___ Technical Communication Professionals Post a message to the list: email [EMAIL PROTECTED] Subscribe, unsubscribe, archives, account options, list info: http://techcommpros.com/mailman/listinfo/tcp_techcommpros.com Subscribe (email): send a blank message to [EMAIL PROTECTED] Unsubscribe (email): send a blank message to [EMAIL PROTECTED] Need help? Contact [EMAIL PROTECTED] Get the TCP whole experience! http://www.techcommpros.com
Re: [TCP] Response from Adobe** RE: Upgrade Anger to Tech CommSuite.
At the point where they determine they're about to lose a customer (or customers) they can't afford to lose, of course. Many companies, including Adobe, have different tiers of "bend over backwards" for different customers. There's world of difference between the awful support I've gotten from Adobe as a sole writer or manager of a small group vs. the kind of response I got when i was running a 25 person group. AutoDesk has a "major accounts" division. If you're a single-seat owner or a small company, you have to go to a reseller for support; corporate account, you get an 800 number that rings up someone at ADesk corporate HQ. Dell has entirely separate customer support departments for corporate vs. consumer sales. (For the record, there's no way in this universe that I would give the time of day to either ADesk or Dell except through a corporate account; Adobe I will still talk to, what I've said about them here notwithstanding). Gene Kim-Eng - Original Message - From: "Sue Heim" <[EMAIL PROTECTED]> > At one point does any company who is in business stop and draw the > line? > > If the original poster had a $50K site license, then yeah, I think > that > maybe Adobe might make some compensation available. But for a single > user? > Where should any business, who is IN BUSINESS TO MAKE MONEY, draw the > line? __ Author Help files and create printed documentation with Doc-To-Help. New release adds Team Authoring Support, enhanced Web-based help technology and PDF output. Learn more at www.doctohelp.com/tcp. Interactive 3D Documentation Parts catalogs, animated instructions, and more. www.i3deverywhere.com ___ Technical Communication Professionals Post a message to the list: email [EMAIL PROTECTED] Subscribe, unsubscribe, archives, account options, list info: http://techcommpros.com/mailman/listinfo/tcp_techcommpros.com Subscribe (email): send a blank message to [EMAIL PROTECTED] Unsubscribe (email): send a blank message to [EMAIL PROTECTED] Need help? Contact [EMAIL PROTECTED] Get the TCP whole experience! http://www.techcommpros.com
Re: [TCP] Response from Adobe** RE: Upgrade Anger to Tech CommSuite.
Caveat emptor et tergum in thema commodo. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Sue Heim Sent: Wednesday, November 14, 2007 2:21 PM To: [EMAIL PROTECTED] Cc: tcp@techcommpros.com Subject: Re: [TCP] Response from Adobe** RE: Upgrade Anger to Tech CommSuite. OK, then let me rephrase this. Adobe's upgrade policy is 30 days (buy something within 30 days and you'll get the upgrade free). The original poster bought something seven weeks prior to the new product suite being available. What should Adobe do? Say "OK, for you, we'll allow 30 days plus 19 days and give you credit for your purchase"? If they do that, what about the next person, who purchased their product seven weeks plus one day before the release of the other product. Do they then ask for special dispensation from Adobe? And then the next person, who purchased eight weeks earlier. And then... and then... at that point should they just say "OK, we'll give this new product free to anyone who bought this other product in the past year"? At one point does any company who is in business stop and draw the line? If the original poster had a $50K site license, then yeah, I think that maybe Adobe might make some compensation available. But for a single user? Where should any business, who is IN BUSINESS TO MAKE MONEY, draw the line? Personally, yeah, I'd be a bit upset if I'd just paid something and something new and better came out later on. I might even try to see if I could get a special discount or something. I certainly wouldn't go to a professional list and start posting about bad business practices when, in fact, Adobe was following basic Business 101 practices. That's the risk you take when you purchase anything. Heck, if I went out and bought leggings tomorrow, odds are high that they'll be out of fashion in seven weeks. D'ya think I could return 'em as being unfashionable? ...sue __ Author Help files and create printed documentation with Doc-To-Help. New release adds Team Authoring Support, enhanced Web-based help technology and PDF output. Learn more at www.doctohelp.com/tcp. Interactive 3D Documentation Parts catalogs, animated instructions, and more. www.i3deverywhere.com ___ Technical Communication Professionals Post a message to the list: email [EMAIL PROTECTED] Subscribe, unsubscribe, archives, account options, list info: http://techcommpros.com/mailman/listinfo/tcp_techcommpros.com Subscribe (email): send a blank message to [EMAIL PROTECTED] Unsubscribe (email): send a blank message to [EMAIL PROTECTED] Need help? Contact [EMAIL PROTECTED] Get the TCP whole experience! http://www.techcommpros.com __ Author Help files and create printed documentation with Doc-To-Help. New release adds Team Authoring Support, enhanced Web-based help technology and PDF output. Learn more at www.doctohelp.com/tcp. Interactive 3D Documentation Parts catalogs, animated instructions, and more. www.i3deverywhere.com ___ Technical Communication Professionals Post a message to the list: email [EMAIL PROTECTED] Subscribe, unsubscribe, archives, account options, list info: http://techcommpros.com/mailman/listinfo/tcp_techcommpros.com Subscribe (email): send a blank message to [EMAIL PROTECTED] Unsubscribe (email): send a blank message to [EMAIL PROTECTED] Need help? Contact [EMAIL PROTECTED] Get the TCP whole experience! http://www.techcommpros.com
Re: [TCP] Response from Adobe** RE: Upgrade Anger to Tech CommSuite.
OK, then let me rephrase this. Adobe's upgrade policy is 30 days (buy something within 30 days and you'll get the upgrade free). The original poster bought something seven weeks prior to the new product suite being available. What should Adobe do? Say "OK, for you, we'll allow 30 days plus 19 days and give you credit for your purchase"? If they do that, what about the next person, who purchased their product seven weeks plus one day before the release of the other product. Do they then ask for special dispensation from Adobe? And then the next person, who purchased eight weeks earlier. And then... and then... at that point should they just say "OK, we'll give this new product free to anyone who bought this other product in the past year"? At one point does any company who is in business stop and draw the line? If the original poster had a $50K site license, then yeah, I think that maybe Adobe might make some compensation available. But for a single user? Where should any business, who is IN BUSINESS TO MAKE MONEY, draw the line? Personally, yeah, I'd be a bit upset if I'd just paid something and something new and better came out later on. I might even try to see if I could get a special discount or something. I certainly wouldn't go to a professional list and start posting about bad business practices when, in fact, Adobe was following basic Business 101 practices. That's the risk you take when you purchase anything. Heck, if I went out and bought leggings tomorrow, odds are high that they'll be out of fashion in seven weeks. D'ya think I could return 'em as being unfashionable? ...sue __ Author Help files and create printed documentation with Doc-To-Help. New release adds Team Authoring Support, enhanced Web-based help technology and PDF output. Learn more at www.doctohelp.com/tcp. Interactive 3D Documentation Parts catalogs, animated instructions, and more. www.i3deverywhere.com ___ Technical Communication Professionals Post a message to the list: email [EMAIL PROTECTED] Subscribe, unsubscribe, archives, account options, list info: http://techcommpros.com/mailman/listinfo/tcp_techcommpros.com Subscribe (email): send a blank message to [EMAIL PROTECTED] Unsubscribe (email): send a blank message to [EMAIL PROTECTED] Need help? Contact [EMAIL PROTECTED] Get the TCP whole experience! http://www.techcommpros.com
[TCP] ADMIN List Behavior
Everyone, I have done business with Mike Hu in a different venue, and notified him when I read that a list member was discussing his unhappiness with Adobe on TCP. I am appalled at the way Mike was treated when he wrote to the list, on that subject and another subject that he took interest in. For shame. I am also disappointed with the way some of you have been treating other list members. I will be moderating some members' posts for a period of time and will reject any that are not appropriate for the Tech Comm Professionals list. Please keep the postings on TCP professional. Thank you for your cooperation, Lisa Gielczyk TCP Admin __ Author Help files and create printed documentation with Doc-To-Help. New release adds Team Authoring Support, enhanced Web-based help technology and PDF output. Learn more at www.doctohelp.com/tcp. Interactive 3D Documentation Parts catalogs, animated instructions, and more. www.i3deverywhere.com ___ Technical Communication Professionals Post a message to the list: email [EMAIL PROTECTED] Subscribe, unsubscribe, archives, account options, list info: http://techcommpros.com/mailman/listinfo/tcp_techcommpros.com Subscribe (email): send a blank message to [EMAIL PROTECTED] Unsubscribe (email): send a blank message to [EMAIL PROTECTED] Need help? Contact [EMAIL PROTECTED] Get the TCP whole experience! http://www.techcommpros.com
Re: [TCP] Response from Adobe** RE: Upgrade Anger to Tech CommSuite.
OTOH, my experiences with Adobe have been excellent. Horses for courses. Cheers, Sean - Original Message From: Gene Kim-Eng <[EMAIL PROTECTED]> Comments I made about my abysmal Adobe support experiences compared to most other SW companies were not intended as "Adobe-bashing," but merely as an explanation for why I am not surprised when Adobe makes business decisions that seem bent on ticking off existing customers as it lures new ones in. Any company's business decisions regarding existing customer support/relations vs new customer marketing can be discussed on their perceived merits (or lack thereof) without having to raise any issues of legality, ethics or morality. Never miss a thing. Make Yahoo your home page. http://www.yahoo.com/r/hs __ Author Help files and create printed documentation with Doc-To-Help. New release adds Team Authoring Support, enhanced Web-based help technology and PDF output. Learn more at www.doctohelp.com/tcp. Interactive 3D Documentation Parts catalogs, animated instructions, and more. www.i3deverywhere.com ___ Technical Communication Professionals Post a message to the list: email [EMAIL PROTECTED] Subscribe, unsubscribe, archives, account options, list info: http://techcommpros.com/mailman/listinfo/tcp_techcommpros.com Subscribe (email): send a blank message to [EMAIL PROTECTED] Unsubscribe (email): send a blank message to [EMAIL PROTECTED] Need help? Contact [EMAIL PROTECTED] Get the TCP whole experience! http://www.techcommpros.com
Re: [TCP] Response from Adobe** RE: Upgrade Anger to Tech CommSuite.
What Adobe could/could not say or did/did not know about a shipping product is irrelevant. Bottom line is that they have an unhappy customer, so what are they going to do about it? Legally and ethically, yes, they can do nothing. You pays your money and you takes your chance, as they say. But that's not customer service that is likely to result in a long-term customer. Marketing 101 tells us that it is more expensive to acquire a new customer than to serve an existing customer, and the long-term value of a customer can be significant over the life of a product. Those early lessons in marketing also tell us that for every customer who complains, there are many more customers who say nothing and just stop buying your products. In the current social networking Web 2.0 world, one unhappy customer doesn't just stop buying your product, they tell hundreds of their contacts about their dissatisfaction. When a customer indicates dissatisfaction, you can do something to make it right. It might cost a few dollars at the time, but as Gene said, the goodwill you derive from that action will pay off somewhere along the line. I'm really tired of the "if you don't like it go somewhere else" attitude that seems to be so pervasive. It's basically stating we don't care about you and we don't want to make any effort to solve your problem. -- Beth Agnew Professor, Technical Communication Seneca College of Applied Arts & Technology Toronto, ON 416.491.5050 x3133 http://www.tinyurl.com/83u5u __ Author Help files and create printed documentation with Doc-To-Help. New release adds Team Authoring Support, enhanced Web-based help technology and PDF output. Learn more at www.doctohelp.com/tcp. Interactive 3D Documentation Parts catalogs, animated instructions, and more. www.i3deverywhere.com ___ Technical Communication Professionals Post a message to the list: email [EMAIL PROTECTED] Subscribe, unsubscribe, archives, account options, list info: http://techcommpros.com/mailman/listinfo/tcp_techcommpros.com Subscribe (email): send a blank message to [EMAIL PROTECTED] Unsubscribe (email): send a blank message to [EMAIL PROTECTED] Need help? Contact [EMAIL PROTECTED] Get the TCP whole experience! http://www.techcommpros.com
Re: [TCP] Response from Adobe** RE: Upgrade Anger to Tech CommSuite.
There is also nothing to prevent Adobe from devising some sort of "goodwill" pricing to give people who have recently purchased one of the "qualifying" products for the TCS "crossgrade" an additional discount to try to draw in orders from people who might otherwise look at the pricing vs. their recent purchase and decide to pass on the offer (whether they ranted and decided to never throw another dollar at Adobe or not). I am frequently approached by sales reps for various products, both HW and SW, who, when told I will not purchase their latest offering because I recently spent my money on one of their existing products will come back with an offer to exchange, trade or provide some additional discount to make the new sale. Comments I made about my abysmal Adobe support experiences compared to most other SW companies were not intended as "Adobe-bashing," but merely as an explanation for why I am not surprised when Adobe makes business decisions that seem bent on ticking off existing customers as it lures new ones in. Any company's business decisions regarding existing customer support/relations vs new customer marketing can be discussed on their perceived merits (or lack thereof) without having to raise any issues of legality, ethics or morality. Gene Kim-Eng - Original Message - From: "Sue Heim" <[EMAIL PROTECTED]> > The original poster has conveniently ignored those of us who've said > that > Adobe's new product announcements are subject to various SEC > regulations. My > interpretation was the original poster wanted to whine and then wanted > something free for nothing. > > Yes, Adobe knew there was a new product suite coming out. But they > couldn't > legally make the announcement until the product was shipping. If you > want to > talk about ethics (see another thread on STC), what they did was, in > fact, > ethical and legal. > > I'm pretty appalled at the Adobe bashing going on here. If you don't > like > the company, you can put your money where your mouth is, and stop > purchasing > their products. There are other options. __ Author Help files and create printed documentation with Doc-To-Help. New release adds Team Authoring Support, enhanced Web-based help technology and PDF output. Learn more at www.doctohelp.com/tcp. Interactive 3D Documentation Parts catalogs, animated instructions, and more. www.i3deverywhere.com ___ Technical Communication Professionals Post a message to the list: email [EMAIL PROTECTED] Subscribe, unsubscribe, archives, account options, list info: http://techcommpros.com/mailman/listinfo/tcp_techcommpros.com Subscribe (email): send a blank message to [EMAIL PROTECTED] Unsubscribe (email): send a blank message to [EMAIL PROTECTED] Need help? Contact [EMAIL PROTECTED] Get the TCP whole experience! http://www.techcommpros.com
Re: [TCP] Response from Adobe** RE: Upgrade Anger to Tech CommSuite.
> [mailto:[EMAIL PROTECTED] On Behalf Of Sue Heim But > they couldn't > legally make the announcement until the product was shipping. OK, to whom were they shipping a product that nobody knew existed? Seriously, I didn't know about that SEC rule, but it's left me scratching my head in wonderment. Bonnie Granat http://www.GranatEdit.com __ Author Help files and create printed documentation with Doc-To-Help. New release adds Team Authoring Support, enhanced Web-based help technology and PDF output. Learn more at www.doctohelp.com/tcp. Interactive 3D Documentation Parts catalogs, animated instructions, and more. www.i3deverywhere.com ___ Technical Communication Professionals Post a message to the list: email [EMAIL PROTECTED] Subscribe, unsubscribe, archives, account options, list info: http://techcommpros.com/mailman/listinfo/tcp_techcommpros.com Subscribe (email): send a blank message to [EMAIL PROTECTED] Unsubscribe (email): send a blank message to [EMAIL PROTECTED] Need help? Contact [EMAIL PROTECTED] Get the TCP whole experience! http://www.techcommpros.com
Re: [TCP] Adobe Response* RE: OT Vent re: STC
OK, I've had time to think about this. First, I don't know how I got dragged into this, perhaps by a simple reply-all that trapped my light-hearted poke at Dick (someone I've known for many years in various technical forums, and I believe we've even had dinner together once), but going back through my posts, I don't think I've made any kind of stink about this "issue". I find it commendable that Michael is looking into this and is pushing the feedback up the management chain for consideration. I also think that they've done nothing wrong. Sure, those who were early adopters of FM 8 will likely "eat" that cost of purchase if something new comes out later. It seems this and its parent thread are stemming from the emotion behind the original post and not from fact (otherwise SEC guidelines, pricing structure, and other facts might have added value and not have been lost in the shuffle). It doesn't matter when you buy a product; risk of something new coming out is always there. You buy what you need when you need it, and then you adjust from there. Early adoption of technology runs the same risk as late or "average" adoption - things may change (change is inevitable, as are death and taxes). Honestly, this whole thread reminds me of the uproar surrounding the Apple product line announcement a couple of months ago. Early iPhone adopters were livid that they paid $200 more for a device with half the storage as the new iPhone offering. But they wanted to be among the first to have one. You can't have it both ways. You buy what you need/want when you need/want it, and take your chances. Now, a few things remain unanswered. Does the TCS give the original poster what they were looking for (tight integration of FM content in RH), or is it merely the $999 sticker upgrade price that is causing this person to think "wow, I missed a bargain"? But I think this thread/discussion/whatever it is now has gone beyond that. Michael provided solid information to several lists and forums about TCS when it was announced, and even held an impromptu Q&A about it on those resources. To his credit, he corrected the information on the Adobe web site about the offering as well when questions came up about it. In short, he's been getting folks the info they need/want. It may not be what some want to hear, but it's at least fact. It may not be when some needed to hear it, but that goes back to the whole ignored SEC thing that I guess isn't important to this discussion. All that said, this thread's gone rogue. I'm done. On Nov 14, 2007 11:57 AM, Bill Swallow <[EMAIL PROTECTED]> wrote: > Wow. > > > On Nov 14, 2007 11:46 AM, <[EMAIL PROTECTED]> wrote: > > Let's see . . . > > -- Original message from "Bill Swallow" <[EMAIL PROTECTED]>: > > -- > > > His title is right in his sig... "Senior Product Marketing Manager". > > > > > > Tsk tsk Mr. Teknikul Riter... attenshun too detale. ;-) > > > > > > On Nov 13, 2007 8:37 PM, Dick Margulis wrote: > > > > Michael, > > > > > > > > It's not clear what your role is at Adobe. > > -- > Bill Swallow > HATT List Owner > WWP-Users List Owner > Senior Member STC, TechValley Chapter > STC Single-Sourcing SIG Manager > http://techcommdood.blogspot.com > -- Bill Swallow HATT List Owner WWP-Users List Owner Senior Member STC, TechValley Chapter STC Single-Sourcing SIG Manager http://techcommdood.blogspot.com __ Author Help files and create printed documentation with Doc-To-Help. New release adds Team Authoring Support, enhanced Web-based help technology and PDF output. Learn more at www.doctohelp.com/tcp. Interactive 3D Documentation Parts catalogs, animated instructions, and more. www.i3deverywhere.com ___ Technical Communication Professionals Post a message to the list: email [EMAIL PROTECTED] Subscribe, unsubscribe, archives, account options, list info: http://techcommpros.com/mailman/listinfo/tcp_techcommpros.com Subscribe (email): send a blank message to [EMAIL PROTECTED] Unsubscribe (email): send a blank message to [EMAIL PROTECTED] Need help? Contact [EMAIL PROTECTED] Get the TCP whole experience! http://www.techcommpros.com
Re: [TCP] Response from Adobe** RE: Upgrade Anger to Tech CommSuite.
The original poster has conveniently ignored those of us who've said that Adobe's new product announcements are subject to various SEC regulations. My interpretation was the original poster wanted to whine and then wanted something free for nothing. Yes, Adobe knew there was a new product suite coming out. But they couldn't legally make the announcement until the product was shipping. If you want to talk about ethics (see another thread on STC), what they did was, in fact, ethical and legal. I'm pretty appalled at the Adobe bashing going on here. If you don't like the company, you can put your money where your mouth is, and stop purchasing their products. There are other options. ...sue On 11/14/07, Mike Starr <[EMAIL PROTECTED]> wrote: > > Michael... > > Unfortunately, you never addressed the original message... the original > messages was that the sender purchased FM (I believe it was a full > package, > not an upgrade) and then about six or seven weeks later, you folks > announced > TCS. He called your company to try to get some consideration to get TCP > for > the difference in price between the FM full package and TCS and got no > joy. > His perspective was that your company knew about the impending release of > TCS when he bought his FM license and that he effectively got a raw deal. > > I no longer have the original message but perhaps someone else can forward > it to you. > > Mike > -- > Mike StarrWriteStarr Information Services > Technical Writer - Online Help Developer -Website developer > Graphic Designer-Desktop Publisher - MS Office Expert > Phone: (262) 694-1028 - Tollfree: (877) 892-1028 - Fax:(262) 697-6334 > Email: [EMAIL PROTECTED] - Web: http://www.writestarr.com > > - Original Message - > > From: "Michael Hu" <[EMAIL PROTECTED]> > >> I haven't read all the responses on this topic but this is what I can > >> tell you right now. If anyone owns ANY PREVIOUS VERSION of RoboHelp, > >> FrameMaker or Captivate you are eligible for a $999 upgrade to the > >> Suite > >> (technically this is really a 'cross-grade'). > > > >> Just so you are clear on pricing this is what TCS pricing looks like > >> in > >> comparison to other Adobe Suites. Please note that since this is > >> version 1 of TCS, a true "upgrade" isn't available right now. > >> Sometimes > >> folks refer to an upgrade as an "up-sell" or "cross-grade." Also, as > >> Sue mentions below, since Adobe is a public company and we are > >> international we need to adherea lot of SEC rules. This also applies > >> to > >> policies regarding pricing of upgrades and cross-grades. > > > __ > > Author Help files and create printed documentation with Doc-To-Help. > New release adds Team Authoring Support, enhanced Web-based help > technology and PDF output. Learn more at www.doctohelp.com/tcp. > > > Interactive 3D Documentation > Parts catalogs, animated instructions, and more. www.i3deverywhere.com > ___ > > Technical Communication Professionals > > Post a message to the list: email [EMAIL PROTECTED] > > Subscribe, unsubscribe, archives, account options, list info: > http://techcommpros.com/mailman/listinfo/tcp_techcommpros.com > Subscribe (email): send a blank message to [EMAIL PROTECTED] > Unsubscribe (email): send a blank message to > [EMAIL PROTECTED] > > Need help? Contact [EMAIL PROTECTED] > > Get the TCP whole experience! http://www.techcommpros.com > __ Author Help files and create printed documentation with Doc-To-Help. New release adds Team Authoring Support, enhanced Web-based help technology and PDF output. Learn more at www.doctohelp.com/tcp. Interactive 3D Documentation Parts catalogs, animated instructions, and more. www.i3deverywhere.com ___ Technical Communication Professionals Post a message to the list: email [EMAIL PROTECTED] Subscribe, unsubscribe, archives, account options, list info: http://techcommpros.com/mailman/listinfo/tcp_techcommpros.com Subscribe (email): send a blank message to [EMAIL PROTECTED] Unsubscribe (email): send a blank message to [EMAIL PROTECTED] Need help? Contact [EMAIL PROTECTED] Get the TCP whole experience! http://www.techcommpros.com
Re: [TCP] OT Vent re: STC
Apparently, STC is unable to grasp the idea that writers might live near one chapter but derive most of their income from another. When I changed my address recently, I was auto-assigned to a chapter I considered "wrong" for me and had to manually change it. I'm not involved all that much with local chapter activities, so it was a relatively minor annoyance that could have been avoided merely by sending some notification and a link to change, or more elegantly by having the change of address come up with a list of nearby chapters to select from. Gene Kim-Eng - Original Message - From: "Sean" <[EMAIL PROTECTED]> To: "TCP List" Sent: Wednesday, November 14, 2007 8:46 AM Subject: Re: [TCP] OT Vent re: STC > Well, it's an oft-told tale, grey haired, and you've seen it before, > many of you. But, this has passed the 48-hour requirement, so this is > not written in the heat of the moment. > > The STC has a feature called Autoassign. __ Author Help files and create printed documentation with Doc-To-Help. New release adds Team Authoring Support, enhanced Web-based help technology and PDF output. Learn more at www.doctohelp.com/tcp. Interactive 3D Documentation Parts catalogs, animated instructions, and more. www.i3deverywhere.com ___ Technical Communication Professionals Post a message to the list: email [EMAIL PROTECTED] Subscribe, unsubscribe, archives, account options, list info: http://techcommpros.com/mailman/listinfo/tcp_techcommpros.com Subscribe (email): send a blank message to [EMAIL PROTECTED] Unsubscribe (email): send a blank message to [EMAIL PROTECTED] Need help? Contact [EMAIL PROTECTED] Get the TCP whole experience! http://www.techcommpros.com
Re: [TCP] Response from Adobe** RE: Upgrade Anger to Tech CommSuite.
I think "raw deal" is probably overreaching. What happened was that a customer missed out on a *better* deal he could have gotten by waiting a few weeks. Adobe, in turn, missed out on an opportunity to put additional products on a user's desktop, along with their accompanying opportunities for longterm revenue from from future releases of those products. Nothing in Adobe's pricing and sales policy in this matter is illegal, unethical or improper. It was just a potentially bad business decision for a company whose intent is to retain customer good will and persuade customers to purchase additional product. How bad is for the customer and Adobe to determine. Gene Kim-Eng - Original Message - From: "Mike Starr" <[EMAIL PROTECTED]> > Unfortunately, you never addressed the original message... the > original > messages was that the sender purchased FM (I believe it was a full > package, > not an upgrade) and then about six or seven weeks later, you folks > announced > TCS. He called your company to try to get some consideration to get > TCP for > the difference in price between the FM full package and TCS and got no > joy. > His perspective was that your company knew about the impending release > of > TCS when he bought his FM license and that he effectively got a raw > deal. __ Author Help files and create printed documentation with Doc-To-Help. New release adds Team Authoring Support, enhanced Web-based help technology and PDF output. Learn more at www.doctohelp.com/tcp. Interactive 3D Documentation Parts catalogs, animated instructions, and more. www.i3deverywhere.com ___ Technical Communication Professionals Post a message to the list: email [EMAIL PROTECTED] Subscribe, unsubscribe, archives, account options, list info: http://techcommpros.com/mailman/listinfo/tcp_techcommpros.com Subscribe (email): send a blank message to [EMAIL PROTECTED] Unsubscribe (email): send a blank message to [EMAIL PROTECTED] Need help? Contact [EMAIL PROTECTED] Get the TCP whole experience! http://www.techcommpros.com
Re: [TCP] Adobe Response* RE: OT Vent re: STC
Hi All, I haven't had a chance to read all the responses yet but will do so when I have a chunk of time. BTW, I brought the pricing issue to upper management's attention for review. (The topic of the original post). Thanks, -MH -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Sean Sent: Wednesday, November 14, 2007 9:11 AM To: TCP List Subject: Re: [TCP] Adobe Response* RE: OT Vent re: STC I've missed some of this discussion. But, Adobe-Michael's offer seems fair enough. Sure, Adobe has product, and sure, product might not be the best place from which to push reform or plan direction and policy. But, that doesn't diminish the offer. Do we really think Michael expected a huge increase in sales as a result of this post? I don't, at any rate. Remember, too, that Adobe has a healthy user community; so it's not just products. The Adobe User Forums are strong, active, and healthy (some bumps from the new upgrade) and don't forget Adobe contributions in other areas: Dov Isaacs in the FrameUsers list comes to mind. I don't believe Adobe can push or make change themselves, and I don't think a tool vendor should; however, I do think the offer is generous and the support could be very helpful. I think our list could be a tad more kind. Cheers, Sean - Original Message From: Bill Swallow <[EMAIL PROTECTED]> To: [EMAIL PROTECTED] Cc: TCP List Sent: Wednesday, November 14, 2007 11:57:11 AM Subject: Re: [TCP] Adobe Response* RE: OT Vent re: STC Wow. On Nov 14, 2007 11:46 AM, <[EMAIL PROTECTED]> wrote: > Let's see . . . > > A guy writes that he's ticked off that he bought an Adobe product when only a couple weeks later, the company bundles an enhanced version of that same product with others and sells the bundle at an OK price. > Others here note that while it might be distasteful, what Adobe did wasn't illegal or even improper (unless you're the guy in Step #1). > A flurry of e-mails follows - each trying to explain pricing variables. > An Adobe marketing guy posts the company's explanation and pricing variables (twice, to make sure the jumbled onscreen version from his first posting was fixed). > The Adobe guy is flamed / barbecued (as his verbage was picked apart). > Why? For what reason? Because he's in marketing for a vendor that pissed off one of the members of this list? That guy wasn't looking for an argument; instead, he was in his own way trying to help as best he could. But you expected him to say, "Oh, hell yeah! We MEANT to screw you folks!" > > What's with you people? Do you get off on public humiliation or something? The guy DIDN'T deserve that. And now sure to follow will be on-and-off-again rants about no respect for our profession. And how absolutely dismal the STC is. And all guns aimed at me. (So what else is new?) > > Professionalism extends not to just what and how we produce technical documentation, but how we present ourselves in a public forum like this. You don't have to be a goody-two-shoes to respectfully disagree. But this list seems to be more of a ranting place than an helping place. > > But no matter, the attacks will continue, and I'm sure now to be the next target. Be a better pen pal. Text or chat with friends inside Yahoo! Mail. See how. http://overview.mail.yahoo.com/ __ Author Help files and create printed documentation with Doc-To-Help. New release adds Team Authoring Support, enhanced Web-based help technology and PDF output. Learn more at www.doctohelp.com/tcp. Interactive 3D Documentation Parts catalogs, animated instructions, and more. www.i3deverywhere.com ___ Technical Communication Professionals Post a message to the list: email [EMAIL PROTECTED] Subscribe, unsubscribe, archives, account options, list info: http://techcommpros.com/mailman/listinfo/tcp_techcommpros.com Subscribe (email): send a blank message to [EMAIL PROTECTED] Unsubscribe (email): send a blank message to [EMAIL PROTECTED] Need help? Contact [EMAIL PROTECTED] Get the TCP whole experience! http://www.techcommpros.com __ Author Help files and create printed documentation with Doc-To-Help. New release adds Team Authoring Support, enhanced Web-based help technology and PDF output. Learn more at www.doctohelp.com/tcp. Interactive 3D Documentation Parts catalogs, animated instructions, and more. www.i3deverywhere.com ___ Technical Communication Professionals Post a message to the list: email [EMAIL PROTECTED] Subscribe, unsubscribe, archives, account options, list info: http://techcommpros.com/mailman/listinfo/tcp_techcommpros.com Subscribe (email): send a blank message to [EMAIL PROTECTED] Unsubscribe (email): send a blank message to [EMAIL PROTECTED]
Re: [TCP] Adobe Response* RE: OT Vent re: STC
Gene Kim-Eng wrote: > Ok, this is the part I'm not seeing. I've transitioned > from one defunct tool to another numerous times in > my working life, so other than avoiding a minor > inconvenience I'm not sure what my interest in this > is...? > > Gene Kim-Eng > > > - Original Message - > From: "Dick Margulis" <[EMAIL PROTECTED]> >> But all of us have an interest in seeing Adobe remain a healthy company > Depends where you sit, I guess. If your only (or at least principle) interaction with Adobe is through the lens of a FrameMaker user, then, yes, if that tool dies, there will be some other document creation platform to switch to, probably Open Source. However, Adobe is pretty central to the graphic arts industry in a lot of ways, and there is nobody else out there with the infrastructure in place to enable them to jump into the void if Adobe disappears. So it may not be "all of us"--I guess that was hyperbolic. But it's a lot of us. __ Author Help files and create printed documentation with Doc-To-Help. New release adds Team Authoring Support, enhanced Web-based help technology and PDF output. Learn more at www.doctohelp.com/tcp. Interactive 3D Documentation Parts catalogs, animated instructions, and more. www.i3deverywhere.com ___ Technical Communication Professionals Post a message to the list: email [EMAIL PROTECTED] Subscribe, unsubscribe, archives, account options, list info: http://techcommpros.com/mailman/listinfo/tcp_techcommpros.com Subscribe (email): send a blank message to [EMAIL PROTECTED] Unsubscribe (email): send a blank message to [EMAIL PROTECTED] Need help? Contact [EMAIL PROTECTED] Get the TCP whole experience! http://www.techcommpros.com
Re: [TCP] Adobe Response* RE: OT Vent re: STC
Ok, this is the part I'm not seeing. I've transitioned from one defunct tool to another numerous times in my working life, so other than avoiding a minor inconvenience I'm not sure what my interest in this is...? Gene Kim-Eng - Original Message - From: "Dick Margulis" <[EMAIL PROTECTED]> >But all of us have an interest in seeing Adobe remain a healthy company __ Author Help files and create printed documentation with Doc-To-Help. New release adds Team Authoring Support, enhanced Web-based help technology and PDF output. Learn more at www.doctohelp.com/tcp. Interactive 3D Documentation Parts catalogs, animated instructions, and more. www.i3deverywhere.com ___ Technical Communication Professionals Post a message to the list: email [EMAIL PROTECTED] Subscribe, unsubscribe, archives, account options, list info: http://techcommpros.com/mailman/listinfo/tcp_techcommpros.com Subscribe (email): send a blank message to [EMAIL PROTECTED] Unsubscribe (email): send a blank message to [EMAIL PROTECTED] Need help? Contact [EMAIL PROTECTED] Get the TCP whole experience! http://www.techcommpros.com
Re: [TCP] Adobe Response* RE: OT Vent re: STC
I've missed some of this discussion. But, Adobe-Michael's offer seems fair enough. Sure, Adobe has product, and sure, product might not be the best place from which to push reform or plan direction and policy. But, that doesn't diminish the offer. Do we really think Michael expected a huge increase in sales as a result of this post? I don't, at any rate. Remember, too, that Adobe has a healthy user community; so it's not just products. The Adobe User Forums are strong, active, and healthy (some bumps from the new upgrade) and don't forget Adobe contributions in other areas: Dov Isaacs in the FrameUsers list comes to mind. I don't believe Adobe can push or make change themselves, and I don't think a tool vendor should; however, I do think the offer is generous and the support could be very helpful. I think our list could be a tad more kind. Cheers, Sean - Original Message From: Bill Swallow <[EMAIL PROTECTED]> To: [EMAIL PROTECTED] Cc: TCP List Sent: Wednesday, November 14, 2007 11:57:11 AM Subject: Re: [TCP] Adobe Response* RE: OT Vent re: STC Wow. On Nov 14, 2007 11:46 AM, <[EMAIL PROTECTED]> wrote: > Let's see . . . > > A guy writes that he's ticked off that he bought an Adobe product when only a couple weeks later, the company bundles an enhanced version of that same product with others and sells the bundle at an OK price. > Others here note that while it might be distasteful, what Adobe did wasn't illegal or even improper (unless you're the guy in Step #1). > A flurry of e-mails follows – each trying to explain pricing variables. > An Adobe marketing guy posts the company's explanation and pricing variables (twice, to make sure the jumbled onscreen version from his first posting was fixed). > The Adobe guy is flamed / barbecued (as his verbage was picked apart). > Why? For what reason? Because he's in marketing for a vendor that pissed off one of the members of this list? That guy wasn't looking for an argument; instead, he was in his own way trying to help as best he could. But you expected him to say, "Oh, hell yeah! We MEANT to screw you folks!" > > What's with you people? Do you get off on public humiliation or something? The guy DIDN'T deserve that. And now sure to follow will be on-and-off-again rants about no respect for our profession. And how absolutely dismal the STC is. And all guns aimed at me. (So what else is new?) > > Professionalism extends not to just what and how we produce technical documentation, but how we present ourselves in a public forum like this. You don't have to be a goody-two-shoes to respectfully disagree. But this list seems to be more of a ranting place than an helping place. > > But no matter, the attacks will continue, and I'm sure now to be the next target. Be a better pen pal. Text or chat with friends inside Yahoo! Mail. See how. http://overview.mail.yahoo.com/ __ Author Help files and create printed documentation with Doc-To-Help. New release adds Team Authoring Support, enhanced Web-based help technology and PDF output. Learn more at www.doctohelp.com/tcp. Interactive 3D Documentation Parts catalogs, animated instructions, and more. www.i3deverywhere.com ___ Technical Communication Professionals Post a message to the list: email [EMAIL PROTECTED] Subscribe, unsubscribe, archives, account options, list info: http://techcommpros.com/mailman/listinfo/tcp_techcommpros.com Subscribe (email): send a blank message to [EMAIL PROTECTED] Unsubscribe (email): send a blank message to [EMAIL PROTECTED] Need help? Contact [EMAIL PROTECTED] Get the TCP whole experience! http://www.techcommpros.com
Re: [TCP] Response from Adobe** RE: Upgrade Anger to Tech CommSuite.
Michael... Unfortunately, you never addressed the original message... the original messages was that the sender purchased FM (I believe it was a full package, not an upgrade) and then about six or seven weeks later, you folks announced TCS. He called your company to try to get some consideration to get TCP for the difference in price between the FM full package and TCS and got no joy. His perspective was that your company knew about the impending release of TCS when he bought his FM license and that he effectively got a raw deal. I no longer have the original message but perhaps someone else can forward it to you. Mike -- Mike StarrWriteStarr Information Services Technical Writer - Online Help Developer -Website developer Graphic Designer-Desktop Publisher - MS Office Expert Phone: (262) 694-1028 - Tollfree: (877) 892-1028 - Fax:(262) 697-6334 Email: [EMAIL PROTECTED] - Web: http://www.writestarr.com - Original Message - > From: "Michael Hu" <[EMAIL PROTECTED]> >> I haven't read all the responses on this topic but this is what I can >> tell you right now. If anyone owns ANY PREVIOUS VERSION of RoboHelp, >> FrameMaker or Captivate you are eligible for a $999 upgrade to the >> Suite >> (technically this is really a 'cross-grade'). > >> Just so you are clear on pricing this is what TCS pricing looks like >> in >> comparison to other Adobe Suites. Please note that since this is >> version 1 of TCS, a true "upgrade" isn't available right now. >> Sometimes >> folks refer to an upgrade as an "up-sell" or "cross-grade." Also, as >> Sue mentions below, since Adobe is a public company and we are >> international we need to adherea lot of SEC rules. This also applies >> to >> policies regarding pricing of upgrades and cross-grades. __ Author Help files and create printed documentation with Doc-To-Help. New release adds Team Authoring Support, enhanced Web-based help technology and PDF output. Learn more at www.doctohelp.com/tcp. Interactive 3D Documentation Parts catalogs, animated instructions, and more. www.i3deverywhere.com ___ Technical Communication Professionals Post a message to the list: email [EMAIL PROTECTED] Subscribe, unsubscribe, archives, account options, list info: http://techcommpros.com/mailman/listinfo/tcp_techcommpros.com Subscribe (email): send a blank message to [EMAIL PROTECTED] Unsubscribe (email): send a blank message to [EMAIL PROTECTED] Need help? Contact [EMAIL PROTECTED] Get the TCP whole experience! http://www.techcommpros.com
Re: [TCP] Adobe Response* RE: OT Vent re: STC
Ken, I think you misread the transaction. Michael Hu did not explain anything. He regurgitated a price list that was not in dispute. He did not defend Adobe's arrogant attitude toward its customers--well documented in multiple fora. (You should see what the printing industry has to say about Adobe after the boner they pulled a couple of months ago--for which they did eventually apologize. But I digress.) This is a longstanding problem. Yes, Adobe is within its legal rights to screw its customers in all the ways they habitually do so. But all of us have an interest in seeing Adobe remain a healthy company, and screwing their customers is not a good way to do that, I don't think. So it behooves us to call them on it when they do it. Now when I've tried to contact Adobe to make that point, everybody has run to hide under their desks. At least nobody has come forward and said Yes, I'm from Adobe, and I want to hear what you have to say. But Michael did that. So I responded. If he got barbecued, it's because his words seemed in so many ways to lack sincerity, and I called him on that. Was that rude of me? I dunno; I thought I was giving him valuable feedback. To you it seemed rude. To me it didn't. Reasonable people may differ on that point. Dick [EMAIL PROTECTED] wrote: > Let’s see . . . > > A guy writes that he’s ticked off that he bought an Adobe product when only a > couple weeks later, the company bundles an enhanced version of that same > product with others and sells the bundle at an OK price. > Others here note that while it might be distasteful, what Adobe did wasn’t > illegal or even improper (unless you’re the guy in Step #1). > A flurry of e-mails follows – each trying to explain pricing variables. > An Adobe marketing guy posts the company’s explanation and pricing variables > (twice, to make sure the jumbled onscreen version from his first posting was > fixed). > The Adobe guy is flamed / barbecued (as his verbage was picked apart). > Why? For what reason? Because he’s in marketing for a vendor that pissed off > one of the members of this list? That guy wasn’t looking for an argument; > instead, he was in his own way trying to help as best he could. But you > expected him to say, “Oh, hell yeah! We MEANT to screw you folks!” > > What’s with you people? Do you get off on public humiliation or something? > The guy DIDN’T deserve that. And now sure to follow will be on-and-off-again > rants about no respect for our profession. And how absolutely dismal the STC > is. And all guns aimed at me. (So what else is new?) > > Professionalism extends not to just what and how we produce technical > documentation, but how we present ourselves in a public forum like this. You > don't have to be a goody-two-shoes to respectfully disagree. But this list > seems to be more of a ranting place than an helping place. > > But no matter, the attacks will continue, and I’m sure now to be the next > target. > > __ Author Help files and create printed documentation with Doc-To-Help. New release adds Team Authoring Support, enhanced Web-based help technology and PDF output. Learn more at www.doctohelp.com/tcp. Interactive 3D Documentation Parts catalogs, animated instructions, and more. www.i3deverywhere.com ___ Technical Communication Professionals Post a message to the list: email [EMAIL PROTECTED] Subscribe, unsubscribe, archives, account options, list info: http://techcommpros.com/mailman/listinfo/tcp_techcommpros.com Subscribe (email): send a blank message to [EMAIL PROTECTED] Unsubscribe (email): send a blank message to [EMAIL PROTECTED] Need help? Contact [EMAIL PROTECTED] Get the TCP whole experience! http://www.techcommpros.com
Re: [TCP] Adobe Response* RE: OT Vent re: STC
Wow. On Nov 14, 2007 11:46 AM, <[EMAIL PROTECTED]> wrote: > Let's see . . . > > A guy writes that he's ticked off that he bought an Adobe product when only a > couple weeks later, the company bundles an enhanced version of that same > product with others and sells the bundle at an OK price. > Others here note that while it might be distasteful, what Adobe did wasn't > illegal or even improper (unless you're the guy in Step #1). > A flurry of e-mails follows – each trying to explain pricing variables. > An Adobe marketing guy posts the company's explanation and pricing variables > (twice, to make sure the jumbled onscreen version from his first posting was > fixed). > The Adobe guy is flamed / barbecued (as his verbage was picked apart). > Why? For what reason? Because he's in marketing for a vendor that pissed off > one of the members of this list? That guy wasn't looking for an argument; > instead, he was in his own way trying to help as best he could. But you > expected him to say, "Oh, hell yeah! We MEANT to screw you folks!" > > What's with you people? Do you get off on public humiliation or something? > The guy DIDN'T deserve that. And now sure to follow will be on-and-off-again > rants about no respect for our profession. And how absolutely dismal the STC > is. And all guns aimed at me. (So what else is new?) > > Professionalism extends not to just what and how we produce technical > documentation, but how we present ourselves in a public forum like this. You > don't have to be a goody-two-shoes to respectfully disagree. But this list > seems to be more of a ranting place than an helping place. > > But no matter, the attacks will continue, and I'm sure now to be the next > target. > > > > -- Original message from "Bill Swallow" <[EMAIL PROTECTED]>: > -- > > His title is right in his sig... "Senior Product Marketing Manager". > > > > Tsk tsk Mr. Teknikul Riter... attenshun too detale. ;-) > > > > On Nov 13, 2007 8:37 PM, Dick Margulis wrote: > > > Michael, > > > > > > It's not clear what your role is at Adobe. -- Bill Swallow HATT List Owner WWP-Users List Owner Senior Member STC, TechValley Chapter STC Single-Sourcing SIG Manager http://techcommdood.blogspot.com __ Author Help files and create printed documentation with Doc-To-Help. New release adds Team Authoring Support, enhanced Web-based help technology and PDF output. Learn more at www.doctohelp.com/tcp. Interactive 3D Documentation Parts catalogs, animated instructions, and more. www.i3deverywhere.com ___ Technical Communication Professionals Post a message to the list: email [EMAIL PROTECTED] Subscribe, unsubscribe, archives, account options, list info: http://techcommpros.com/mailman/listinfo/tcp_techcommpros.com Subscribe (email): send a blank message to [EMAIL PROTECTED] Unsubscribe (email): send a blank message to [EMAIL PROTECTED] Need help? Contact [EMAIL PROTECTED] Get the TCP whole experience! http://www.techcommpros.com
Re: [TCP] OT Vent re: STC
Well, it's an oft-told tale, grey haired, and you've seen it before, many of you. But, this has passed the 48-hour requirement, so this is not written in the heat of the moment. The STC has a feature called Autoassign. They turned it on for all members without asking. I'm in the Connecticut Chapter and Boston Chapter. I changed my address, to a new town in CT, so I could receive the magazines at the office. As a result of changing my address, my CT Chapter affiliation was dropped, a New York affiliation was assigned, and the Boston affiliation was left alone. The New York Chapter in question was further away from my house than Hartford CT, the state capital, and further away than Connecticut Chapter meetings. Furthermore, I did not want to drop my membership in the Connecticut Chapter. Moreover, I was not informed of the change in membership. Finally, I was the CT Chapter President at the time, so was no longer a member of the Chapter I was president of. I raised a flag. I was told it was autoassign. At the request of the new CT Chapter President, I represented the CT Chapter board of directors and tried to get the STC to turn off Autoassign for Connecticut: it was assigning residents of Connecticut to out-of-state chapters that were further away without letting the members know. Additionally, Autoassign only worked one way: moving members who moved withing Connecticut out of the Connecticut Chapter. Finally, you could not reasonably predict where Autoassign would move you, there was no zip code map, no way to tell, and Autoassign clearly didn't always move you to a closer chapter. (Why, when I moved within CT, drop my CT affiliation and not my Boston one?) Etc. I endured a host of ridiculous pushback from the STC, including that there in some parts of Connecticut, you are closer to New York than Connecticut (yes, truly), that Hartford was the measure (we never have meetings there and, even so, I had been Autoassigned to a chapter further away from me than Hartford), that turning off autoassign for Connecticut would have unforseen and unknowable consequences to the STC as a whole (these database things are so unknowable, I mean, what's a query?), that this could not be disabled without members wanting it disabled (though, it was enabled without them knowing), etc. I posted on the STC forums and veteran STCers agreed Autoassign did harm and offered no good, but still the STC clung to Autoassign for no good reason. Finally, the STC decided to do something; they emailed a survey to Connecticut members. This email is what really disappointed me; it was the most unethical document I've seen in a while and the example I think of when I think of ethics and the STC. Rather than let the CT Chapter compose the email, the STC did it. The chapter got a look at the email a couple of days before it went out, and the board of directors requested changes to the email, but these requests were largely ignored. The email that went out told CT Chapter members there was a feature called Autoassign that automatically appropriately changed your chapter affiliation if you moved, so you didn't have to manually do it. There was one person in the CT Chapter who objected to this feature. The email then asked if the members wanted the feature turned off for themselves and then for others. That communication was unethical because it wasn't honest, accurate, comprehesive, or neutral. Firstly, Autoassign was broken, and the email didn't mention that. Secondly, Autoassign had caused harm, and that wasn't said. Thirdly, you couldn't predict where Autoassign would put you, there was no zip code map, and Autoassign might assign you to a chapter that was further away than the one to which you were already assigned--the email made you think Autoassign worked. Additionally, the requests to turn off Autoassign were by the CT Chapter President and board of directors, not one squeaky wheel. Finally, the question about adjusting the settings for other members was a red herring; of course members don't feel comfortable adjusting settings they don't understand for people other than themselves, that sort of thing is the purview of the Chapter leadership, though. And, so, the STC's email was set up to gather specific responses, and it did just that. It was a bad example of technical and business communication because it was dishonest, imprecise, not comprehensive, and biased. To this day, I have no idea why the STC fought so strongly for Autoassign, which damaged a chapter. However, I did see that the values of technical communicators were not respected and the requests of a chapter and its leadership not only ignored but treated with contempt. Now, about the upcoming campaign for membership renewals, about the support of chapters as a whole, about listening to members and responding Sean - Original Message From: "Harkness, Holly" <[EMAIL PROTECTED]> To: Sean <[EMAIL PR
Re: [TCP] Adobe Response* RE: OT Vent re: STC
Lets see . . . A guy writes that hes ticked off that he bought an Adobe product when only a couple weeks later, the company bundles an enhanced version of that same product with others and sells the bundle at an OK price. Others here note that while it might be distasteful, what Adobe did wasnt illegal or even improper (unless youre the guy in Step #1). A flurry of e-mails follows each trying to explain pricing variables. An Adobe marketing guy posts the companys explanation and pricing variables (twice, to make sure the jumbled onscreen version from his first posting was fixed). The Adobe guy is flamed / barbecued (as his verbage was picked apart). Why? For what reason? Because hes in marketing for a vendor that pissed off one of the members of this list? That guy wasnt looking for an argument; instead, he was in his own way trying to help as best he could. But you expected him to say, Oh, hell yeah! We MEANT to screw you folks! Whats with you people? Do you get off on public humiliation or something? The guy DIDNT deserve that. And now sure to follow will be on-and-off-again rants about no respect for our profession. And how absolutely dismal the STC is. And all guns aimed at me. (So what else is new?) Professionalism extends not to just what and how we produce technical documentation, but how we present ourselves in a public forum like this. You don't have to be a goody-two-shoes to respectfully disagree. But this list seems to be more of a ranting place than an helping place. But no matter, the attacks will continue, and Im sure now to be the next target. -- Original message from "Bill Swallow" <[EMAIL PROTECTED]>: -- > His title is right in his sig... "Senior Product Marketing Manager". > > Tsk tsk Mr. Teknikul Riter... attenshun too detale. ;-) > > On Nov 13, 2007 8:37 PM, Dick Margulis wrote: > > Michael, > > > > It's not clear what your role is at Adobe. > > -- > Bill Swallow > HATT List Owner > WWP-Users List Owner > Senior Member STC, TechValley Chapter > STC Single-Sourcing SIG Manager > http://techcommdood.blogspot.com > __ Author Help files and create printed documentation with Doc-To-Help. New release adds Team Authoring Support, enhanced Web-based help technology and PDF output. Learn more at www.doctohelp.com/tcp. Interactive 3D Documentation Parts catalogs, animated instructions, and more. www.i3deverywhere.com ___ Technical Communication Professionals Post a message to the list: email [EMAIL PROTECTED] Subscribe, unsubscribe, archives, account options, list info: http://techcommpros.com/mailman/listinfo/tcp_techcommpros.com Subscribe (email): send a blank message to [EMAIL PROTECTED] Unsubscribe (email): send a blank message to [EMAIL PROTECTED] Need help? Contact [EMAIL PROTECTED] Get the TCP whole experience! http://www.techcommpros.com
Re: [TCP] Be the ball
On Nov 14, 2007 9:31 AM, Cardimon, Craig <[EMAIL PROTECTED]> wrote: > Ray Wise is perfect. Yes, he's a great Satan. I loved it last night when he killed the cop, then turned to Sam and said, "I'm hungry. Hey, let's go and get a blooming onion!" And now I'm wondering what Sam will do with that "Get out of hell free" card that the devil gave him... Nancy Kaminski __ Author Help files and create printed documentation with Doc-To-Help. New release adds Team Authoring Support, enhanced Web-based help technology and PDF output. Learn more at www.doctohelp.com/tcp. Interactive 3D Documentation Parts catalogs, animated instructions, and more. www.i3deverywhere.com ___ Technical Communication Professionals Post a message to the list: email [EMAIL PROTECTED] Subscribe, unsubscribe, archives, account options, list info: http://techcommpros.com/mailman/listinfo/tcp_techcommpros.com Subscribe (email): send a blank message to [EMAIL PROTECTED] Unsubscribe (email): send a blank message to [EMAIL PROTECTED] Need help? Contact [EMAIL PROTECTED] Get the TCP whole experience! http://www.techcommpros.com
Re: [TCP] Be the ball
At 07:31 AM 11/14/2007, Cardimon, Craig wrote: >I hope you caught it last night, where Sock made out with Gladys...in a >dream. His non-stop yelling reaction upon waking reminded me of classic >Bill Murray. I did and you're right. Marilyn (who is a Smart Cookie) immediately pegged that she was a succubus the instant Sock was looking at the engraving in the book and before he was at the door apologizing. We keep thinking that it's so nice that the actress has good work after Dead Like Me got cancelled (though we're keen to see the DLM movie coming out). >And here I though they didn't make comedians like Bill Murray anymore. :D I ~just~ got in the mail yesterday a DVD of "Loose Shoes," which I've wanted to see for ages. >Ray Wise is perfect. Yup! Agreed. :) __ Author Help files and create printed documentation with Doc-To-Help. New release adds Team Authoring Support, enhanced Web-based help technology and PDF output. Learn more at www.doctohelp.com/tcp. Interactive 3D Documentation Parts catalogs, animated instructions, and more. www.i3deverywhere.com ___ Technical Communication Professionals Post a message to the list: email [EMAIL PROTECTED] Subscribe, unsubscribe, archives, account options, list info: http://techcommpros.com/mailman/listinfo/tcp_techcommpros.com Subscribe (email): send a blank message to [EMAIL PROTECTED] Unsubscribe (email): send a blank message to [EMAIL PROTECTED] Need help? Contact [EMAIL PROTECTED] Get the TCP whole experience! http://www.techcommpros.com
[TCP] ADMIN Re: Be the ball
Back to tech comm, please back to tech comm. Lisa Gielczyk TCP Admin On Nov 14, 2007 9:31 AM, Cardimon, Craig <[EMAIL PROTECTED]> wrote: > I hope you caught it last night, where Sock made out with Gladys...in a > dream. His non-stop yelling reaction upon waking reminded me of classic > Bill Murray. > > And here I though they didn't make comedians like Bill Murray anymore. > > Ray Wise is perfect. > > > -Original Message- > From: John Hedtke [mailto:[EMAIL PROTECTED] > Sent: Wednesday, November 14, 2007 10:21 AM > To: Cardimon, Craig; Bill Swallow > Cc: tcp@techcommpros.com > Subject: RE: Be the ball > > Oh, we do! I love that show. The casting on the Devil is very > good. And it's amazing that Sock hasn't forgotten to breathe by now: > dumber than hair AND the poster boy for slobs, together in one > package. Sheesh! > > At 07:19 AM 11/14/2007, Cardimon, Craig wrote: > > >I always liked that expression, "Be the ball." I've only run into it > >in "Caddyshack." > > > > > > > > >You should watch "Reaper." TV show about a young slacker whose parents > >sold his soul to the Devil. Then he is catches souls who have escaped > >from Hell. Good show. Ray Wise is Lucifer. > > > >The slacker's best friend has a great line. They work at a Best Buy > >sendup. At Halloween, the slacker is made to wear the pumpkin outfit > and > >draw in customers. He hates it, of course. The best friend says > >something like, When they make you wear the Pumpkin Suit, OWN the > >Pumpkin. > > > >Be the Ball. Own the Pumpkin. > > > > > >-- Craig > > Yours truly, > > John Hedtke > Author/Consultant/Contract Writer > www.hedtke.com <-- website > Region 7 Director, STC > 541-685-5000 (office landline) > 541-554-2189 (cell) > [EMAIL PROTECTED] (primary email) > [EMAIL PROTECTED] (secondary email) > > > __ > > Author Help files and create printed documentation with Doc-To-Help. > New release adds Team Authoring Support, enhanced Web-based help > technology and PDF output. Learn more at www.doctohelp.com/tcp. > > > Interactive 3D Documentation > Parts catalogs, animated instructions, and more. www.i3deverywhere.com > ___ > > Technical Communication Professionals > > Post a message to the list: email [EMAIL PROTECTED] > > Subscribe, unsubscribe, archives, account options, list info: > http://techcommpros.com/mailman/listinfo/tcp_techcommpros.com > Subscribe (email): send a blank message to [EMAIL PROTECTED] > Unsubscribe (email): send a blank message to > [EMAIL PROTECTED] > > Need help? Contact [EMAIL PROTECTED] > > Get the TCP whole experience! http://www.techcommpros.com > __ Author Help files and create printed documentation with Doc-To-Help. New release adds Team Authoring Support, enhanced Web-based help technology and PDF output. Learn more at www.doctohelp.com/tcp. Interactive 3D Documentation Parts catalogs, animated instructions, and more. www.i3deverywhere.com ___ Technical Communication Professionals Post a message to the list: email [EMAIL PROTECTED] Subscribe, unsubscribe, archives, account options, list info: http://techcommpros.com/mailman/listinfo/tcp_techcommpros.com Subscribe (email): send a blank message to [EMAIL PROTECTED] Unsubscribe (email): send a blank message to [EMAIL PROTECTED] Need help? Contact [EMAIL PROTECTED] Get the TCP whole experience! http://www.techcommpros.com
Re: [TCP] rolling heads
>> That's the last straw. Anybody start dissing WinHelp and some heads are gonna roll. << Nothing like a few rolling heads (and maybe a case of beer) to get a conversation going. It's about time this list got interesting. GRIN. -- Craig __ Author Help files and create printed documentation with Doc-To-Help. New release adds Team Authoring Support, enhanced Web-based help technology and PDF output. Learn more at www.doctohelp.com/tcp. Interactive 3D Documentation Parts catalogs, animated instructions, and more. www.i3deverywhere.com ___ Technical Communication Professionals Post a message to the list: email [EMAIL PROTECTED] Subscribe, unsubscribe, archives, account options, list info: http://techcommpros.com/mailman/listinfo/tcp_techcommpros.com Subscribe (email): send a blank message to [EMAIL PROTECTED] Unsubscribe (email): send a blank message to [EMAIL PROTECTED] Need help? Contact [EMAIL PROTECTED] Get the TCP whole experience! http://www.techcommpros.com
Re: [TCP] Be the ball
I hope you caught it last night, where Sock made out with Gladys...in a dream. His non-stop yelling reaction upon waking reminded me of classic Bill Murray. And here I though they didn't make comedians like Bill Murray anymore. Ray Wise is perfect. -Original Message- From: John Hedtke [mailto:[EMAIL PROTECTED] Sent: Wednesday, November 14, 2007 10:21 AM To: Cardimon, Craig; Bill Swallow Cc: tcp@techcommpros.com Subject: RE: Be the ball Oh, we do! I love that show. The casting on the Devil is very good. And it's amazing that Sock hasn't forgotten to breathe by now: dumber than hair AND the poster boy for slobs, together in one package. Sheesh! At 07:19 AM 11/14/2007, Cardimon, Craig wrote: >I always liked that expression, "Be the ball." I've only run into it >in "Caddyshack." > > > > >You should watch "Reaper." TV show about a young slacker whose parents >sold his soul to the Devil. Then he is catches souls who have escaped >from Hell. Good show. Ray Wise is Lucifer. > >The slacker's best friend has a great line. They work at a Best Buy >sendup. At Halloween, the slacker is made to wear the pumpkin outfit and >draw in customers. He hates it, of course. The best friend says >something like, When they make you wear the Pumpkin Suit, OWN the >Pumpkin. > >Be the Ball. Own the Pumpkin. > > >-- Craig Yours truly, John Hedtke Author/Consultant/Contract Writer www.hedtke.com <-- website Region 7 Director, STC 541-685-5000 (office landline) 541-554-2189 (cell) [EMAIL PROTECTED] (primary email) [EMAIL PROTECTED] (secondary email) __ Author Help files and create printed documentation with Doc-To-Help. New release adds Team Authoring Support, enhanced Web-based help technology and PDF output. Learn more at www.doctohelp.com/tcp. Interactive 3D Documentation Parts catalogs, animated instructions, and more. www.i3deverywhere.com ___ Technical Communication Professionals Post a message to the list: email [EMAIL PROTECTED] Subscribe, unsubscribe, archives, account options, list info: http://techcommpros.com/mailman/listinfo/tcp_techcommpros.com Subscribe (email): send a blank message to [EMAIL PROTECTED] Unsubscribe (email): send a blank message to [EMAIL PROTECTED] Need help? Contact [EMAIL PROTECTED] Get the TCP whole experience! http://www.techcommpros.com
Re: [TCP] Be the ball
Oh, we do! I love that show. The casting on the Devil is very good. And it's amazing that Sock hasn't forgotten to breathe by now: dumber than hair AND the poster boy for slobs, together in one package. Sheesh! At 07:19 AM 11/14/2007, Cardimon, Craig wrote: >I always liked that expression, "Be the ball." I've only run into it >in "Caddyshack." > > > > >You should watch "Reaper." TV show about a young slacker whose parents >sold his soul to the Devil. Then he is catches souls who have escaped >from Hell. Good show. Ray Wise is Lucifer. > >The slacker's best friend has a great line. They work at a Best Buy >sendup. At Halloween, the slacker is made to wear the pumpkin outfit and >draw in customers. He hates it, of course. The best friend says >something like, When they make you wear the Pumpkin Suit, OWN the >Pumpkin. > >Be the Ball. Own the Pumpkin. > > >-- Craig Yours truly, John Hedtke Author/Consultant/Contract Writer www.hedtke.com <-- website Region 7 Director, STC 541-685-5000 (office landline) 541-554-2189 (cell) [EMAIL PROTECTED] (primary email) [EMAIL PROTECTED] (secondary email) __ Author Help files and create printed documentation with Doc-To-Help. New release adds Team Authoring Support, enhanced Web-based help technology and PDF output. Learn more at www.doctohelp.com/tcp. Interactive 3D Documentation Parts catalogs, animated instructions, and more. www.i3deverywhere.com ___ Technical Communication Professionals Post a message to the list: email [EMAIL PROTECTED] Subscribe, unsubscribe, archives, account options, list info: http://techcommpros.com/mailman/listinfo/tcp_techcommpros.com Subscribe (email): send a blank message to [EMAIL PROTECTED] Unsubscribe (email): send a blank message to [EMAIL PROTECTED] Need help? Contact [EMAIL PROTECTED] Get the TCP whole experience! http://www.techcommpros.com
Re: [TCP] Be the ball
I always liked that expression, "Be the ball." I've only run into it in "Caddyshack." > You should watch "Reaper." TV show about a young slacker whose parents sold his soul to the Devil. Then he is catches souls who have escaped from Hell. Good show. Ray Wise is Lucifer. The slacker's best friend has a great line. They work at a Best Buy sendup. At Halloween, the slacker is made to wear the pumpkin outfit and draw in customers. He hates it, of course. The best friend says something like, When they make you wear the Pumpkin Suit, OWN the Pumpkin. Be the Ball. Own the Pumpkin. -- Craig __ Author Help files and create printed documentation with Doc-To-Help. New release adds Team Authoring Support, enhanced Web-based help technology and PDF output. Learn more at www.doctohelp.com/tcp. Interactive 3D Documentation Parts catalogs, animated instructions, and more. www.i3deverywhere.com ___ Technical Communication Professionals Post a message to the list: email [EMAIL PROTECTED] Subscribe, unsubscribe, archives, account options, list info: http://techcommpros.com/mailman/listinfo/tcp_techcommpros.com Subscribe (email): send a blank message to [EMAIL PROTECTED] Unsubscribe (email): send a blank message to [EMAIL PROTECTED] Need help? Contact [EMAIL PROTECTED] Get the TCP whole experience! http://www.techcommpros.com
Re: [TCP] Adobe Response* RE: OT Vent re: STC
Bill Swallow wrote: > His title is right in his sig... "Senior Product Marketing Manager". > > Tsk tsk Mr. Teknikul Riter... attenshun too detale. ;-) > Oh, then I guessed right. Sorry. __ Author Help files and create printed documentation with Doc-To-Help. New release adds Team Authoring Support, enhanced Web-based help technology and PDF output. Learn more at www.doctohelp.com/tcp. Interactive 3D Documentation Parts catalogs, animated instructions, and more. www.i3deverywhere.com ___ Technical Communication Professionals Post a message to the list: email [EMAIL PROTECTED] Subscribe, unsubscribe, archives, account options, list info: http://techcommpros.com/mailman/listinfo/tcp_techcommpros.com Subscribe (email): send a blank message to [EMAIL PROTECTED] Unsubscribe (email): send a blank message to [EMAIL PROTECTED] Need help? Contact [EMAIL PROTECTED] Get the TCP whole experience! http://www.techcommpros.com
Re: [TCP] Adobe Response* RE: OT Vent re: STC
His title is right in his sig... "Senior Product Marketing Manager". Tsk tsk Mr. Teknikul Riter... attenshun too detale. ;-) On Nov 13, 2007 8:37 PM, Dick Margulis <[EMAIL PROTECTED]> wrote: > Michael, > > It's not clear what your role is at Adobe. -- Bill Swallow HATT List Owner WWP-Users List Owner Senior Member STC, TechValley Chapter STC Single-Sourcing SIG Manager http://techcommdood.blogspot.com __ Author Help files and create printed documentation with Doc-To-Help. New release adds Team Authoring Support, enhanced Web-based help technology and PDF output. Learn more at www.doctohelp.com/tcp. Interactive 3D Documentation Parts catalogs, animated instructions, and more. www.i3deverywhere.com ___ Technical Communication Professionals Post a message to the list: email [EMAIL PROTECTED] Subscribe, unsubscribe, archives, account options, list info: http://techcommpros.com/mailman/listinfo/tcp_techcommpros.com Subscribe (email): send a blank message to [EMAIL PROTECTED] Unsubscribe (email): send a blank message to [EMAIL PROTECTED] Need help? Contact [EMAIL PROTECTED] Get the TCP whole experience! http://www.techcommpros.com
Re: [TCP] Adobe Response* RE: OT Vent re: STC
Nicely skewered, Dick. We speak straight English here in TW-land. > -Original Message- > From: Dick Margulis > Sent: Tuesday, November 13, 2007 8:37 PM > To: Michael Hu > Cc: TCP List > Subject: Re: [TCP] Adobe Response* RE: OT Vent re: STC > > Michael, > > It's not clear what your role is at Adobe. However, > going solely on the density of corporate buzzwords in > your posts, my guess is that you're in marketing, > perhaps at a fairly senior level. Am I close? > > Let me parse your post a bit... > This message contains confidential information intended only for the use of the addressee(s). If you are not the addressee, or the person responsible for delivering it to the addressee, you are hereby notified that reading, disseminating, distributing, copying, electronic storing or the taking of any action in reliance on the contents of this message is strictly prohibited. If you have received this message by mistake, please notify us, by replying to the sender, and delete the original message immediately thereafter. Thank you. __ Author Help files and create printed documentation with Doc-To-Help. New release adds Team Authoring Support, enhanced Web-based help technology and PDF output. Learn more at www.doctohelp.com/tcp. Interactive 3D Documentation Parts catalogs, animated instructions, and more. www.i3deverywhere.com ___ Technical Communication Professionals Post a message to the list: email [EMAIL PROTECTED] Subscribe, unsubscribe, archives, account options, list info: http://techcommpros.com/mailman/listinfo/tcp_techcommpros.com Subscribe (email): send a blank message to [EMAIL PROTECTED] Unsubscribe (email): send a blank message to [EMAIL PROTECTED] Need help? Contact [EMAIL PROTECTED] Get the TCP whole experience! http://www.techcommpros.com
