Re: [SlimDevices: Touch] Connection to mysqueezebox.com not happening
The end of this thread... the Touch is up and running (more or less). The update procedure will only work if the Diagnosis screen is accessed from the first available opprotunity - the language selection. My Touch is now connected to my NAS with the Squeezebox Server and plays music just fine. If I do try to connect to Internet Radio or similar, it will tell me, that this Squeezebox is already registered with a different user! Seems like I need to debug some more (or call Logitech again - extremely helpful and friendly hotline, btw.), just in case I will make use of that feature. Kind regards, Frank -- Hickup Hickup's Profile: http://forums.slimdevices.com/member.php?userid=31274 View this thread: http://forums.slimdevices.com/showthread.php?t=77833 ___ Touch mailing list Touch@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/touch
Re: [SlimDevices: Touch] Connection to mysqueezebox.com not happening
I have no idea how suddenly the update was offered on the Touch. I put it on USB memory stick and on SD card and tried a couple of combinations, probably it was downloaded from Squeezebox Server - I cannot say. But after the update installed, it was not *quite* the usual routine. It still tried to connect to mysqueezebox.com, but after some time, there was a timeout and I received a screen where I could change the server... and my own was offered as well! I selected it, it is now nicely connected to it and displays current time and date on its display. After 18 hours of fiddling around with it I feel kind of relieved. But before I have another problem I will not leave it and enjoy the sunshine outside. I will give another message tomorrow on how this ends (hopefully), just if someone else has the same problems. Kind regards, Frank -- Hickup Hickup's Profile: http://forums.slimdevices.com/member.php?userid=31274 View this thread: http://forums.slimdevices.com/showthread.php?t=77833 ___ Touch mailing list Touch@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/touch
Re: [SlimDevices: Touch] Connection to mysqueezebox.com not happening
Interesting as well. I did a shutdown of the NAS running the Squeezebox Server, plus switched of all devices of the Squeezebox Duet. Now, the Squeezebox Touch will not simply sit and wait forever with the 'funny' wheel on display, now it will proceed into a timeout where I can launch system diagnosis. Within diagnosis, there are no visible problems, all seems to be OK. And I talked to Logitech customer support, there is currently some ongoing maintenance on the mysqueezebox.com servers, but he could not tell me the current status of that. And I will receive a firmware for the Touch for a manual install... if all of this fails, I will take it back to the distributor and get myself a replacement and try that one. My main target when listening to music is making this as easy as possible, I want only a few clicks and no big amount of buttons. The usability of the touchscreen for the Squeezebox Touch seemed perfect to me, but this is getting ridiculous. Kind regards, Frank -- Hickup Hickup's Profile: http://forums.slimdevices.com/member.php?userid=31274 View this thread: http://forums.slimdevices.com/showthread.php?t=77833 ___ Touch mailing list Touch@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/touch
Re: [SlimDevices: Touch] Connection to mysqueezebox.com not happening
I just launched my laptop, fired up a 3G Dialup connection and shared that, then connected the Touch with an ethernet cable to the laptop. The behaviour is different now, instead of endlessly trying to connect to mysqueezecenter.com, it will now give me an error message after a short time, telling me that it is unable to connect and talks about some firewall setting. There is none, I disabled the firewall on the laptop for that task. System diagnosis tells me the Touch aquired an IP in the local range, set the correct Gateway and DNS Server (both 192.168.0.1 which is the laptop) and it did resolve the IP adress for mysqueezebox.com correctly to 89.202.121.131. I can ping the machine from the laptop, but system diagnosis on the Touch reports a ping error, probably it tries to reach the mysqueezebox.com server. Although I can ping that from the laptop itself. Ports 3483 and 9000 report that they are not connected. I would expect the same behaviour when I do connect the Touch to my home network environment insted of the laptop with its shared connection and my guess is that now incoming packages from 3483 and 9000 fail to reach the touch as there is no port forwarding on that shared dialup connection. With the Touch up and running and displaying the diagnosis screen, I then disconnected the ethernet connection and plugged the device into my router. I rearranged my port forwarding on the router so that the new IP of the Touch is now the target for the TCP and UDP packages, to my amazement, the screen now displays that ping is ok and both 3483 and 9000 are ok as well. Back from the system diagnosis to the connection and retry to connect: Guess what, now it is the endless waltz of the dot again, it is again just stuck while trying to connect to mysqueezebox.com. The diagnosis told me that the ports are open and mysqueezebox.com is reachable (at least with ping) - but it will still not proceed on that screen. Kind regards, Frank -- Hickup Hickup's Profile: http://forums.slimdevices.com/member.php?userid=31274 View this thread: http://forums.slimdevices.com/showthread.php?t=77833 ___ Touch mailing list Touch@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/touch
Re: [SlimDevices: Touch] Connection to mysqueezebox.com not happening
Without the factory reset, there is no way of modifying information at all, a simple reset will just immediatly jump to the connection screen for mysqeezebox.com without anything in between. Only the factory reset (with the long press of that tiny button) will allow to change settings - during those 6 hours last night, I attempted at least 10 to 15 factory resets just to change various settings. And after some hours of sleep its still doing its 'Happy circle' routine without actually connecting to mysqueezebox.com or giving me the opportunity to skip that. I am now downloading VMWare Player to install a Virtual Machine and will install Squeezebox Server for Windows, then try to use the Diagnosis functionality. Will my NAS with my 'real' Squeezebox Server installation and the configuration of the Duet be in danger from that, because then there will be two servers in my subnet? Kind regards, Frank -- Hickup Hickup's Profile: http://forums.slimdevices.com/member.php?userid=31274 View this thread: http://forums.slimdevices.com/showthread.php?t=77833 ___ Touch mailing list Touch@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/touch
[SlimDevices: Touch] Connection to mysqueezebox.com not happening
Hello World! This week, I purchased the new Logitech Touch here in Switzerland. 6 hours before, I started to install the device, as of now, I am still stuck at the screen where it says that it is trying to connect to mysqueezebox.com. Basically the behaviour of the machine is always the same. I enter all necessary information to make it part of my network (Wireless or Ethernet, American Region, Other Region, German language, English language, doesn't matter what I try) it will successfully connect to the network and immediatly afterwards, I am stuck. Reset will just take me to the same screen, a factory reset will result in all information to be reentered and then be stuck at this screen. I already opened ports 3483 (TCP/UDP) and 9000 (TCP) on the firewall in my Netgear router and defined a rule, that all incoming traffic will be send to the Squeezebox Touch (I also tried my NAS running the Squeezebox Server 7.5 as a target for the rules - no difference again). I even tried the wireless access of a neighbour, that made no difference. Right now I have been able to give the Touch a fixed IP (not that it makes any difference). I am still stuck at the connection screen and I do not have any option to prevent that or leave that screen. I can monitor the incoming traffic on the ports with the protocol of the firewall. Using a portscanner, I can see incoming packages and what rules are applied. On 3483, the protocol tells me it correctly applies the rule I defined. The portscanner then gives me a "connection refused" message, but not a timeout, which I would expect if there is nothing at this port. Apart from the package from the portscan, there is no incoming traffic at all, certainly not from mysqueezebox.com. I also defined a rule to protocol on outgoing traffic on port 3483 - no traffic at this port outbound from the Touch. On what port does that device try to communicate (although I could not find a way to monitor on port 80 or 8080)? I already own a Duet for quite some time and was rather happy with my setup. But this is totally insane, the decision to make the Touch rely on a working connection to a Server in the Internet is crazy, especially without any timeout or an option to circumvent that. If Logitech decides to shut down the servers for any given reason, I can throw away my devices? Even if everything should be self sufficient: I am running my own Squeezebox Server, I do not listen to Internet Radio. And when the servers are down I cannot use the device to listen to music I store on my own network? I know that Logitech is good on remote controls, but I did not intend to give them the ability to remotely control wether I can listen to music or not. I cannot find any more information on this issue, the manual is a joke and does not offer any help at all. I intended to buy an additional Touch for my girlfriend, to set it up with an attached USB drive - she has no Internet at home. I expected that to be sufficient, seems like the Internet connection is a must have and actually there is no way of really testing connections. I found some screenshots of a diagnostics tab for the Windows installation of Squeezebox Server, but was unable to find anything similar in the ReadyNAS Duo installation I use. And although both devices of my Duet have appeared on the account I created on mysqueezebox.com, they are always displayed with a status of 'Not connected'. Are there any further options to debug or analyse the situation? Although I can connect to the web frontend of mysqueezeserver.com, does this guarantee that the servers are really up and running for the connection of the various Squeezeboxes (as there is no incoming traffic)? Where can I find a real status page on the mysqueezebox.com servers? Is there any other possibility to run some diagnostics? Writing this message took me roundabout half an hour, the Touch was still doing its running circle without any change at all - I hoped that at 3 o'clock in the morning, server traffic would be low on mysqueezebox.com, as I also read about previous connection problems due to the servers not up and running. No luck so far, I really do hope for some hints from this forum. Kind regards, Frank -- Hickup Hickup's Profile: http://forums.slimdevices.com/member.php?userid=31274 View this thread: http://forums.slimdevices.com/showthread.php?t=77833 ___ Touch mailing list Touch@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/touch
